26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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8805 Someone from WA thinks vodafone is extremly at 29 Dec 2010 10:33:32 PM
my phone cuts out every call after a few minutes!!!!! every call i make i have to rush and tell the person im calling that my phone will cut out and hurry them to tell me what they wanted or why im calling!! i hate vodaphone are going to fip close my non flip phone and go somewhere else!!!!!!!!!!!!!!!!!! piece of crap.
30 Dec 2010 12:14:40 AM: same problem in sydney

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8804 Someone from SA thinks vodafone is Appalling at 29 Dec 2010 10:32:29 PM
If I could change, I'd throw my Vodafone SIM out tomorrow. I unfortunately have no choice - my company has a national contract with Vodafone "because they are cheap". What a terrible mistake some bean counter has made - a false economy.

I work in the heart of Adelaide, and am dumbfounded that in this day and age, I cannot reliably hold a connection. On some days, the network is so poor, that my calls go straight to voicemail, as my phone has no service. The final issue to top it all off is, the voicemail notification service sometimes takes hours to days, to notify me that a message is waiting.

I've had phones with Telstra & Optus, and I'm wishing I still had. Even though their plans are a little more expensive, their networks are FAR superior to Vodafone. Beyond the CBD is yet another sad story. Many days I have to wait until I get close to suburbia, so that I can make a call.

What a pity these reception & reliability issues continue to persist - I resent having to carry around a phone service that is "touch & go". Vodafone - I hope you will act on the comments of your customers.

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8803 Someone from QLD thinks vodafone is Bad vodafail at 29 Dec 2010 10:31:51 PM
hi i live in kenmore queensland and have benn with vodafone for 8 months i get no reception were i live, and to call or to see miss calls i have to go to the local shopping centre which annoys me so much. i even got two big phone bills off vodafone saying i went over my cap of $450.00 by an extra $150.00 so i changed my cap still talk to the same people and now i use onnly $80.00 worth of calls, so how was i going over my cap vodafone im very dissapointed in your service as i have been a customer for over 7 years all up.

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8802 Someone from NSW thinks vodafone is HEARTFAIL at 29 Dec 2010 10:31:19 PM
Thank you so much for this website.

I NEARLY went out and got x 3 $49 over 24month contracts for myself and family members. Luckily a friend told me about this wonderful vodafail website.

I hope vodafail fail flat on their faces. They were never good to me in 2004 to 2008, and I foolishly thought that they had changed. My god its only gotten worse!

Feel sad for everyone on here. And best of luck with your outcome!

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8801 Someone from WA thinks vodafone is Very at 29 Dec 2010 10:27:23 PM
I used the online option to complain the vodaphone after spending over 1hour on hold and 3 months later I'm still waiting for a reply. I called vodahone again after their major service disruption on4 December in WA and spent over 20 mins on hold trying very very hard to make myself understood b repeating my issuein simple slow English I expressed m disappointment T he level of service received from them. After speaking to 3 different people I was promised a reply to my original complaint. . .guess what 3 weeks on still no response. . I neve actually expected to get one. Only 5 months on my contract to go and then BYE BYE vodahone.

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8800 Someone from VIC thinks vodafone is massive failing. at 29 Dec 2010 10:21:13 PM
i called them to find out why i could not access the internet, 3 hours on hold waiting, was escalated to tech help, 3.5 hours going threw my computer settings to no effect! the issue i had (and still have) is im either get told no device connected, page wont load, or it takes half hour to half load befor telling me device not found internet can not connect to server. re installed the modem, reset the computer ect, ect, ect. then had the "problem escelated" and put on hold to go to a higher tech help, after 2 hours on hold was cut off. called them back the next day and was on hold for 6 hours never got threw to a person at all!
realy not happy, hopefully i can use the last of my credit befor it expiers, with this poor internet conection, i cant see that happening.
NOT HAPPY!!!!! been with vodaphone 5 years, after that, once my credit runs out, im out, unless they rectify the problems and make up to ALL there customers for the problems.

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8799 Someone from SA thinks vodafone is very at 29 Dec 2010 10:21:10 PM
custoner service, call center never resolve issues, coverage, account stuff ups, etc ............sick of it

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8797 Someone from SA thinks vodafone is on an unparalleled level of fail at 29 Dec 2010 10:17:13 PM
Getting a contract with Vodafone was the biggest mistake of my life. While they are certainly the best value for money on contracts, a phone contract is no good when you can't get coverage anywhere! If I want coverage, I have to walk down to the end of the street and stand with my phone in the air waiting for a message to send. I've spoken to Vodafone about this, and they say that the reception in my area is fine, so it must be the building I live in. Yet my dad gets perfectly fine reception on 3, who are now the same company as Vodafone anyway?!

THIS IS ILLOGICAL.
29 Dec 2010 10:20:23 PM: Actually 3 are still using the NextG network for most of their towers, they haven't been crossed over completely to the Vodafone towers yet, but it will happen shortly.
29 Dec 2010 10:30:11 PM: Well it had better hurry up and happen, because this is just ridiculous!
29 Dec 2010 10:48:52 PM: I am not sure why you would want it to happen, as that means your dad will have the same poor coverage as you?
30 Dec 2010 02:39:57 AM: NOOOOOOOOOOOOO! Why the hell would 3 Hutchison switch to Vodafone's towers?!
30 Dec 2010 12:59:43 PM: I was under the beleif that telstra bought 40% of threes towers a fe wyears ago, wondering if three will retain the 60% they still own??
30 Dec 2010 03:59:40 PM: Telstra leased the towers to "3" they didn't buy them. Now that Vodafone have bought 3 the contract is basically void. 3 customer have been told by three/voda customer service that they are using Voda towers and not Telstra.
30 Dec 2010 04:03:05 PM: Telstra leased the towers to "3" they didn't buy them. Now that Vodafone have bought 3 the contract is basically void. 3 customer have been told by three/voda customer service that they are using Voda towers and not Telstra.

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8795 Someone from NSW thinks vodafone is OVERFAIL at 29 Dec 2010 10:16:30 PM
Also, over the last 3-4 days, i have had no service for atleast a quarter of each day, and mainly at times when i have needed to check emails or make important calls. So much more than just frustrating. Mick Drylie

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8794 Someone from VIC thinks vodafone is Look at your phone at 29 Dec 2010 10:15:50 PM
Those with dropouts, should think about their phone as well as provider. Some phones are designed for city use, with a not so good antenna, ok for about 1 km. Other phones are designed for rural, and other made for regional. look at your phone and find out if its made for the area you're in. My 6720 was great within 4 km of a tower but the N95 was crap. The N95 was great with the tower only 1 km away. Vodafone's tower is 1 km away, Optus and Teltra are 3.8 km away and have crap reception here.
30 Dec 2010 08:50:39 AM: clearly its not just the phone causing the problem! There are to many complaints for it to be the phones. Vodafone has had this issue for years, lately it has just gotten worse!!!!

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8793 Someone from NSW thinks vodafone is words cannot describe at 29 Dec 2010 10:15:10 PM
i cannot talk to people longer than 40 secs without it dropping out, and boss didnt get my calls/texts because they didnt go through leading to me getting in hot water and almost being fired. i want a refund and to get out of my plan.......vodafone is an absolute joke and its about time we all stand up to them because no one stands up to big companies because they think they cant win but im glad this has happened!!!!!!!!!!!!

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8792 Someone from NSW thinks vodafone is OVERFAIL at 29 Dec 2010 10:13:08 PM
Have been with Vodafone for the past 3 years, and in this time i have made more than 20 complaints as to incorrect billing, false information, system errors, lack of explanation, lack of clarity, and loss of signal in very inconvenient times.(important calls) The amount of time i have wasted of my life having to try contacting them only to find i have to spend, sometimes, nearly an hour at a time just waiting to talk to someone i can barely understand. Other times, after waiting to finally get to talk to customer service, having the phone drop out,(sometimes having them hang up, i'm sure)and then having to call back to waste more time waiting again. If another company had the same deals and value for money(without the bullshit, dramas and frustration), i would gladly choose another service provider. Mick Drylie

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8791 Someone from VIC thinks vodafone is MASSIVE FAIL at 29 Dec 2010 10:12:05 PM
I'm currently with 3 and at the time of this post, have just received several messages and missed call messages dating back from Christmas day to 28/12/10. What the hell?! My phone had been on this whole time but obviously, it's due to terrible reception that I've been receiving. I thought since the merger between Vodafone and 3 would result in much better reception across Metro Melbourne but even with that, my phone can't pick anything up. Ridiculous!

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8790 Someone from VIC thinks vodafone is not at all at 29 Dec 2010 10:10:54 PM
When is someone going to setup a Telstrafail or Optus fail website? The amount of complaints would far outdo Vodafone. Optus billing problems, Telstra reception problems, you are all nuts, everywhere I go with my vodafone I have service where Telstra and Optus don't. At home, I put the Telstra sim into my vodafone mobile and get no reception at all, in the telstra phone I get 1 bar, sometimes 2 if I go out front. All 3 companies show Broadford as having full coverage, but only Vodafone comes through with flying colors for me, well done Vodafone! Thank you.
29 Dec 2010 10:17:39 PM: Sorry mate, but the NextG network has the best performance and coverage in Australia. I have used Voda, 3, Optus and the NextG network and afraid to say Voda/3 are the worst of the lot. I will NEVER change back to them again.
30 Dec 2010 07:11:49 AM: Troll comment
30 Dec 2010 07:46:36 AM: Ha ha ha - Telstra fail. For what?? having coverage?
30 Dec 2010 07:57:34 AM: Voda staff, obv.

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8789 Someone from WA thinks vodafone is Epic Fail! at 29 Dec 2010 10:08:32 PM
I have to restart my phone to send a message. People cant call me. I cant make calls. Calls drop out. I am unable to reach any level of customer service that gives a crap. Customer service mostly cant speak english. Need I go on??

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8788 Someone from NSW thinks vodafone is at 29 Dec 2010 10:07:57 PM
Out of the blue, Vodafone sent me a text message reading: "Your Vodafone bill for account ********* has been sent to your email address. A total of $144.72 will be debite on or after 30 Dec."
I have never had an account or been on a plan with them as far as I know. I just buy prepaid vouchers. Has anyone else had this? I tried calling but it kept dropping out even though I was calling from a landline. I really hope they don't charge this from me!
29 Dec 2010 10:09:26 PM: If you don't have an account with them, they couldn't possibly know your credit card details/bank details to charge you. I would say the sms has been ent to the wrong number by mistake.
29 Dec 2010 10:09:58 PM: Take it to the TIO immediately, you have tried calling them to no avail..........don't bugger about with this one!!!!
30 Dec 2010 02:44:39 AM: "30 Dec 2010 12:09:26 AM: If you don't have an account with them, they couldn't possibly know your credit card details/bank details to charge you. I would say the sms has been ent to the wrong number by mistake." - I agree with this. There's no need to take it to the TIO unless they do actually debit your account for the said amount but given you're on Prepaid they wouldn't have any of those details on file for they don't require them. Give Vodafone a call and tell them you received the message by mistake just in case they tangle the account with your name - That very thing happened to me with Telstra for a $7000+ phone bill. Insanity.

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8787 Someone from QLD thinks vodafone is Connection drop out at 29 Dec 2010 10:06:36 PM
Vodafone mobile broadband is the worst.I have continuing error messages stating I am not connected to the internet. Meanwhile the the modem is telling me I am connected. The only way I can resolve this is to reboot my computer

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8786 Someone from NSW thinks vodafone is VODAFONE at 29 Dec 2010 09:55:37 PM
Vodafone is a good company, there customer service is very good, they are competitive with pricing and have very few tech issues, I don't know why so many people are complaining, well I guess we are a nation of whingers!!!
29 Dec 2010 10:13:21 PM: ..........and at least the majority of us know the difference between "there" and "their"..............Work for them......do you?
30 Dec 2010 01:45:36 AM: definitely works in PR department

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8785 Someone from VIC thinks vodafone is 7 out of 10 at 29 Dec 2010 09:53:11 PM
I have all the reception/text messaging/voicemail/data problems that everyone else is reporting.

My biggest Vodafone FAIL is by far that when I ring they are always "experiencing higher than normal call volume" so I enter my number for a call back in 30 minutes, wait an hour and a half, get a call from the automated call back service, it connects me to a real person, my call drops out. I start the whole process over again!

Agghhhh. I swore I would never go back to Telstra but I am seriously considering it. Get your act together Vodafone.
30 Dec 2010 02:46:22 AM: Yes I get the same automated message, even at 8am when the call centre's just opened.

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8784 Someone from QLD thinks vodafone is underscribable at 29 Dec 2010 09:47:21 PM
SOS --- SOS --- SOS --- SOS --- SOS --- SOS --- SOS --- SOS --- SOS

AUSTRALIAN GOVERMENT , HELP the people in this country !!!!
===========================================================

Australians are getting RIPPED OFF ON PURPOSE by VodaFone !!!

Pleae Help Us, as VodaFone Doesn't Listen To Us, Their Customers !

PLEASE HELP !!!
30 Dec 2010 02:48:20 AM: Australian telephony customers are getting ripped off, period. We get charged 2000% (yup, two THOUSAND percent) more than the UK. 1c texts to anywhere in the world from the UK. Pathetic eh?
30 Dec 2010 06:50:53 AM: stupid post should be removed.goverment wont help its not their problem
30 Dec 2010 07:41:31 AM: 30 Dec 2010 04:48:20 AM: Australian telephony customers are getting ripped off, period. We get charged 2000% (yup, two THOUSAND percent) more than the UK. 1c texts to anywhere in the world from the UK. Pathetic eh?

What a stupid comment. Vodafone has shocking reception in the UK, part in hand because they undercut everyone, and then have no money to upgrade network infrastructure.
30 Dec 2010 04:06:16 PM: Remember guys Australia federal government believes in level playing field, like VW Jetta new $ 17000 usd $ 35000 au, we pay through the nose for every thing, and busy selling every Australian asset we can.

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8783 Someone from VIC thinks vodafone is I just want to call and text at 29 Dec 2010 09:46:12 PM
I don't ask much of Vodafone, I just want to reliably be able to take and make calls and receive and send text messages...

When people try to call me they often get 'unable to connect' error tones and messages OR the phone rings at their end but my handset never rings and the voicemail they leave doesn't arrive for hours. I have replicated this with my home phone in one hand ringing my mobile in the other which sits there silent while my home phone is dialling away. Grrrr.

The network seems to frequently "forget" that my handset is attached to it for hours on end, eventually I will get a bunch of text messages when it remembers me that are time stamped the time they were sent in the past few hours but didn't arrive until much later.

The network refuses to send my text messages, sometimes turning my handset on and off again resolves this but sometimes it doesn't especially if there are multiple messages in my outbox waiting to be sent.

My housemate has the opposite problems, he sends me a text message and the same message arrives on my phone anywhere from 3 to 6 times despite him only having sent it once.

I really want the new HTC Desire HD which is exclusive to Vodafone but I am not willing to sign up to Vodafone again to get it. Massive fail Vodafone.
29 Dec 2010 10:10:03 PM: Yea I know how you feel, hope the phone is released with other carriers.
30 Dec 2010 12:35:20 AM: You are better off doing what I am planning on in the new year to escape Vodafail's crapness. Sign up with Optus or Telstra (other carriers), get the best phone for the package you want (samsung galaxy s or other similarly valued phones). Then I plan to sell the phone on Ebay and buy the HTC Desire HD outright from Ebay or MobiCity if I want the warranty.

I want this phone too but I read that the HTC Desire HD is forever exclusive to Voda and they paid $57mill for the pleasure - our displeasure.

I am sick of Vodafone dropping out all the freaking time. Have to stand in weird positions to get reception and cannot justify having an awesome phone if the service doesn't allow you to appreciate it. NOT WORTH IT!!
30 Dec 2010 02:50:50 AM: You realise that you're paying off that handset and selling it would be illegal?

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8782 Someone from QLD thinks vodafone is 100% at 29 Dec 2010 09:45:46 PM

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8781 Someone from QLD thinks vodafone is Epic at 29 Dec 2010 09:41:12 PM
After signing onto a $100/24mo Infinite plan, discovered that Voda do not supply decent 3G access in Brisbane (typically only 1 bar, or EDGE access within 10km city radius). Complained to Voda only to be told they don't guarantee data speeds... Thanks for clearly stating that before I was locked in, guys!

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8780 Someone from NSW thinks vodafone is i give them 5 out of 10 on the fail scale because they werent always so bad at 29 Dec 2010 09:41:02 PM
My Account
An error has occurred.
Sorry for the inconvenience

- An unexpected error has occurred. Please close your browser and try again later or call 1555 to complete your request

the above message is driving me insane not only is vodafone service crap,dropped calls , mobile internet so slow its pointless and the usual vodafone reception issues but even their own web site never to seems to work either all i wanted to do was view my current bill and pay it lol idoits

cheers trev

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8779 Someone from VIC thinks vodafone is IM HAPPY VODAFONE at 29 Dec 2010 09:39:18 PM
Yes my friends I am happy with Vodafone because I only have 3 months of their contract left and they wont be seeing me again! Here I come testra or optus.

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8778 Someone from VIC thinks vodafone is Fail Bigtime at 29 Dec 2010 09:37:12 PM
1. I have 2 Phones. A work phone on another carrier (NextGen) and a personal phone on Vodafone. I have found many times that the Vodafone has no or little coverage inside buildings and shopping centres compared to 100% coverage with the work phone. I have even had "No coverage" while standing outside a Vodafone shop!

2. I have set up Vodafone to email me the bills.
On many occasions the bill never arrives, and then the next month I get an "Overdue" notice.

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8777 Someone from NSW thinks vodafone is Baaad at 29 Dec 2010 09:31:59 PM
Can't use the data 70% of the time. Calls drop out at my house all the time despite having full signal. I live 11 mins from the centre of Australians biggest city. BIIIIG black hole of no signal at Burwood.
Over it...

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8776 Someone from VIC thinks vodafone is well where to start? at 29 Dec 2010 09:29:39 PM
I know there are only several thousand complaints on here, BUT, lets remember those who cant get on here to tell their stories.... cos lets face it, knowing VODA the way we do, they probably can't get service in the first place to get to this page........ VODA SUX!!
30 Dec 2010 06:51:44 AM: and ur mum sux as well.....damn good.tell her i said hi
3 Jan 2011 08:30:53 AM: im guessing the person who replied works for vodaphone.

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8775 Someone from NSW thinks vodafone is Failing in the extreme at 29 Dec 2010 09:28:16 PM
I cannot receive or make calls from my home, nor can I send or receive txts. Voicemail arrives 6-8 hours after a call has been made and seeing I have not paid for voicemail on my plan, that is the only way to access my phone, when I am out of my house! I moved from 3 to Vodaphone in November, same phone, same address, I had no problem with 3 and I have had not service from Vodaphone. My mobile number is the number given as an emergency for my children, and it doesnt work. In fact on December 4, my daughter was with a school group surfing and was badly stung by a bluebottle, my mobile did not forward the voicemail. It was some time later that the school contacted my home (fixed line) number to inform me of my daughter's distress and her request for me to collect her. The next day I made long calls from my fixed line to the Mumbai call centre who assured me that Randwick had excellent coverage. The coverage is so erratic as to be non-existent. They have failed to provide me with a reasonable or standard service, and take my money under false pretences. I am not a huge phone user. My needs are to organise work, and to manage the school activities and drop off and pick up arrangements of my children. Heaven forbid a real emergency to occur. I would like to know what Nigel Dews would do if the same things were happening to him. It is not acceptable and I will lose money if I break the contract. This needs to be addressed now.
29 Dec 2010 11:27:02 PM: Try and get through to the vodafone customer service and tell them you want out because of network issues. They should be listening now and if they don't you can go to the TIO. Vodafone isn't providing what you are paying for.

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8774 Someone from VIC thinks vodafone is Abysmal Failure at 29 Dec 2010 09:26:32 PM
I have been on a contract for only 2 months and i can't get coverage in most areas. When I'm in central melbourne, I can only get 1 bar on most days and this is the same across inner city areas in Victoria. I receive mms messages hours later and sometimes the next day. I can't retrieve my voicemail messages. I get 1 bar coverage at my parents place out in the suburbs, and in the country with my friends I get no coverage. I can't deal with this anymore, but I'm stuck in a contract for 2 years. So over it. Vodafail should have their licence revoked as a telco.

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8773 Someone from TAS thinks vodafone is Horrible at 29 Dec 2010 09:24:33 PM
Went into Vodafone HQ in the CBD today, asked them how their reception was and they said, "A lot better than you think!"

I then held up my phone, with ONE BAR of reception and said, "Oh really?"

"It's because... you're inside! Being inside stops reception." The woman told me, hesitating to find the right lie to weave. I promptly walked outside and held the phone up, a good three metres from the door. Still one bar. She said there wasn't anything she could do.

I told her where to shove it. I hate this plan I'm with!! There's no way out!!
29 Dec 2010 09:25:38 PM: There is always a way out :) Check out the "How to complain" link at the top of this page :)
29 Dec 2010 10:12:04 PM: Yea you can get out, follow the steps and you will be free!
30 Dec 2010 09:27:43 AM: should have inserted your phone up her ass....that would have learned her!
30 Dec 2010 03:32:11 PM: Sounds like the first time I was with OPTUS, the phone kept cutting out even infront of the Hobart GPO lol. What a silly woman to say it is on one bar because you are in the shop. I have to say back in 97/98 Vodafone out shoned Telstra and even Optus, they had less dropouts and the customer service was supior, but the service and customer service has dropped. I ended my vodafone contract in 98 after moving to Melbourne, after getting rude Vodafone operator that said to F Off and called me a liar, when Celluar one put things in the note not to touch my service.
30 Dec 2010 05:27:36 PM: being inside is no issue!!! My brother has telstra, i have crazy johns through the voda network. We will both be in the same spot in the same shop which is encased with a tonne of concrete as there is a car park on top. Surprise surprise he has reception, i do not. DUnno what the assistant had been taking but she needs to learn the network is not the best!

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8772 Someone from NSW thinks vodafone is VODAFONE IS A JOKE!!!!! at 29 Dec 2010 09:19:58 PM
After only 13 months into a 24month contract, my phone was playing up in a big way (or so I thought) and decided I would do whatever I needed to get a new phone and still happily remain in a contract with Vodafone. A customer of Vodafone for more than 6 years, my call spends are massive so I was hoping my needs would be met. With calls not connecting, calls dropping out, messages/voice not received for a couple of hours or at all, I needed a phone and fast as it was my personal line, landline and work number.

Not only did I make more than 6 calls over the space of 2 months, but in one phonecall, the total wait/talk time was almost 3 hours!!! And, there was not resolve. During almsot half of the conversations, the calls dropped out (again) and I had to go through the pains of waiting in the call queue again!! When the last call was finally made, we came to an agreement, I got a new phone but this was having to pay more than $300 for this only to find out the above issues were NOT because of my phone, but because of the network. Repeatedly I had advised that I was going to move my business across to Telstra if we could not come to an agreement and now more than ever, I wish I had!!!! Not only did I spend HOURS of my time and hundreds of dollars more, the problem was NOT resolved. I could have kept my existing handset AND moved across to a network that would at least provide that!!

ABSOLUTELY P!SSED OFF!!!!
29 Dec 2010 09:57:45 PM: Calls dropping out while your waiting to talk to someone is the worst. Talk about adding insult to injury. Totally feel that pain!

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8771 Someone from QLD thinks vodafone is Can't Be Measured at 29 Dec 2010 09:19:03 PM
News Headline: Vodafone coach looks for new marquee signing to have understanding of defence and stabilsing a technical foundation. Fans are sick of marketing players scoring numerous goals each game but the team continues to lose.

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8770 Someone from NSW thinks vodafone is Getting Me Pissed at 29 Dec 2010 09:17:04 PM
Reception in my area is no service max 2 bars. go to an area 20mins away full bars.
dropped calls i am suffering , im talking to my mate who is on vodafone like me with contract and then it just cuts out for abit n shuts.

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8769 Someone from QLD thinks vodafone is a joke at 29 Dec 2010 09:10:00 PM
We had the Manager for Customer Service come and speak to us at uni 2 years ago. Someone put up their hand and asked a question about how the customer agents were so terrible on the phone and how lara was even worse. He just laughed and asked for the next question!

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8768 Someone from QLD thinks vodafone is ripping off consumers at 29 Dec 2010 09:06:43 PM
I recently went overseas and had to make 3 phone calls to try to get my cap put on hold for 2 months. I then get back and receive a bill charging me for overseas phone calls i had apparently made and received. Now, I have an iphone so it shows me EVERY call I make... and there had been none since I left the country.
Sat on hold for two lots of 2 hours listening to lovely Lara and then gave up.
I don't care how much I pay for my next plan - it will NOT be with Vodafone.

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8767 Someone from QLD thinks vodafone is Abysmal at 29 Dec 2010 09:05:24 PM
This is not my mess, but while doing a Google search on other Vodafone problems, I found an article about Tania Zaetta who tweeted about Vodafone coverage... http://www.justweb.com.au/marketing/advocacy-advertising.html

Perhaps you could contact her for a comment?

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8766 Someone from NSW thinks vodafone is Pathetic at 29 Dec 2010 08:58:03 PM
I stupidly joined VF in November and from day one I could not get any signal from my home/office. I have been complaining since day one and only got somewhere after 6 weeks and contacting TIO. A real person contacted me throwing deals my way to make me keep quiet. At the time $20 off my plan per month for the length of the contract sounded sweet. However for the past 4 days I have had 'no service'. It is time to get out of my contract as I see no proress.

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8765 Someone from NSW thinks vodafone is a pommie company at 29 Dec 2010 08:57:00 PM
What do you expect from a pommie company ?
29 Dec 2010 08:58:09 PM: Not much.lmao
29 Dec 2010 09:06:39 PM: maybe they should stick to cricket and leave technology to those who know what they're doing? :)

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8764 Someone from VIC thinks vodafone is FAIL at 29 Dec 2010 08:56:14 PM
Calls are dropped constantly, messages are sent and received much later! I have NO coverage down in Port Fairy at my parents house in the main street and need to drive out into the middle of nowhere or to the beach to get any kind of reception.
...VODAFAIL!!!

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8763 Someone from NSW thinks vodafone is lousy at 29 Dec 2010 08:54:27 PM
im in port macquarie,100meters away from a vdaphone tower,i have a perfect signal however the download speed is slower than dial up.there is no problem with my pc.one can only assume that other mobile services have priority over wireless.Grrrr.

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8762 Someone from QLD thinks vodafone is Poor reception rules at 29 Dec 2010 08:53:08 PM
We had a prepaid phone with vodafone, travelling in Queensland no reception from Charters Towers to Mount Isa. Mount Isa reception was pathetic to say the least.
Since moved back to Telstra and get decent coverage.

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8761 Someone from SA thinks vodafone is at 29 Dec 2010 08:52:52 PM
1. I travel to SA from WA. My Vodafone connection works well in WA. In SA (inner city postcode 5037), the signal keeps dropping out. I like Vodafone as an alternative to Telstra, but I can't do my professional job when I am in SA.

2. Another thing. When I travel in Australia and am not within reach of a Vodafone signal, why can't I piggyback on Telstra, even at a cost. I can do this in every other country I visit overseas.

I don't know who is responsible for issue (1). The Federal government could legislate for issue (2).
29 Dec 2010 08:57:02 PM: In answer to question 2, because the NextG network (Telstra) do not wholesale access to their towers in Australia. Originally they gave 3 access to the NextG towers, but since Vodafone and 3 merged, Telstra is slowly taking away access to those towers as Vodafone are a major competitor. It is entirely up to Telstra who they wholesale access to on those towers, as those towers are owned solely by Telstra.
30 Dec 2010 07:09:10 AM: Incorrect. Telstra let 3 piggyback of there 2100MHz towers.

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8760 Someone from NSW thinks vodafone is networking coverage was painful at 29 Dec 2010 08:52:07 PM
Started when I signed internet wireless with vodafone on 07/01/2010 at World Square Vodafone Dealer by the sales person named Laurie. He ensured that the suburb I live (Roselands NSW 2196) is covered by Vodafone. The contract is for 2 years, and the first half year was charged $ 19,95 (thats he said; but always gone up and downs even I never excess the user limit which is 6 GB per month). However after the first 6 months ended, the real story came up , since July 2010 until November 2010 ; when the monthly bill is $ 39.95 per month - I hardly can use the network smoothly. I had to move around in my own house to find the coverage and once I got it, it stayed only 10 minutes. I did rang the customer service and suprise surprise its somewhere around the world ( India or Somewhere not in Sydney) tried to fix the problem but nothing to be done. I asked them if they could give me credit for the service/product that they can not deliver to the client, and they said no; what a dickhead; sorry my language, but this is awful. The product is 6 GB $ 39.95 24 month - inc modem.
Thats my story and I can not wait if this matter can be fixed and I just wanna get out from this mess.

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8759 Someone from SA thinks vodafone is very very very at 29 Dec 2010 08:50:40 PM
i have had no signal on my phone for the last 2 months and if i very rarely do get signal it goes again about three seconds later,
i have always been with vodafone but seriously this is just annoying all my friends and family are all with vodafone and they are all having the same problem, it is so frustrating especially over christmas i was in melbourne (still got no signal there) and couldnt hear from my family cause of no signal, had to go to a payphone which is expensive to call interstate numbers on, thanks alot vodafone for ruining my christmas and social life

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8758 Someone from NSW thinks vodafone is they said first 2 months i can send SMS for free.but they charge $15/months. at 29 Dec 2010 08:50:08 PM
i made a new contract last July at worldsquare. One staff,he gave me one special offer.it was free SMS for first 2 months.for me it was not so big deal because i had plan to go to overseas next momth.after i came nack,i checked my online bill.there is one plan which i didnt ask.they charge 15 doller every month.i was so surprised and made a phone call to stop that plan.but the staff said they cant change until next month.so totally i charged 45doller because of their lie.i really wanna get back money!so sad...

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8757 Someone from SA thinks vodafone is very at 29 Dec 2010 08:49:48 PM
ichanged from 3 to vodafone 2 months ago what a big mistake i thought 3 was getting bad vodafone is worst i have no service in my house drops out all the time its just a nightmare

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8756 Someone from QLD thinks vodafone is RIDICULOUS at 29 Dec 2010 08:46:45 PM
apart from only being able to talk to "Lara" when I call customer care,(unless I have time to hold for 2 hours... I now have a brand new iphone on a contract that I am tied into for 24 months, and can't ever access the 3G network, use the credit I get to make any calls as I live in the South Brisbane area and can never get any network. Calls drop out, my internet times out or I wait so long for anything to load that I give up. People try to call me and my phone is "off" as the reception is so aweful. I was previously with Virgin mobile who I never had any issue with in this area, and switched to vodafone because they had a good iphone plan. BIG MISTAKE. When I sent through a complaint about the rubbish customer service, I had email back to ask for "further information" which I didnt receive until a few days after the "cut off" for the reply to their email, and in their words "this issue is assumed resolved and we have closed this case" or something along those lines. Most frustrating service provider I have ever experienced

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8755 Someone from SA thinks vodafone is at 29 Dec 2010 08:38:05 PM
Vodafone sux! I signed up for wireless broadband with 3 Mobile 2 years ago and due to such poor reception I was able to transfer to Vodafone (unfortuantely starting a new 24 month contract) 1 year ago, as they assured me I would get a much better reception. No such luck. For over a year now I have had constant reception issues BUT they will not cancel my plan (and I have to resort to using my partner's Telstra wireless broadband USB - which is excellent). I have spent dozens of hours on the phone to Vodafone's Indian based Technical Dept, trying to solve my constant issues with various alternatives to try. I currently am using a sharing dock that Vodafone sent me, which now makes my so called mobile wireless not mobile (portable) and reception is still not great, regularly dropping me out. I just want to get out of my contract instead of paying my monthly invoices for NO SERVICE!

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8754 Someone from NSW thinks vodafone is absolutely at 29 Dec 2010 08:33:37 PM
too many to mention, the service sucks, I have filed many complaints (and have ticket numbers to prove), vodafone acknowledges but have not been able to resolve. Irony is that I have only three weeks left in 24 months contract and vodafone wont release me.

How utterly inept could a telco be? this has given me new found respect for Telstra who by the way completely sucks but look like stars compared to vodafail

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8753 Someone from QLD thinks vodafone is EPIC FAIL at 29 Dec 2010 08:33:33 PM
Receiption in Mackay fail fail fail fail thats all I have to say . . . .

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8752 Someone from VIC thinks vodafone is well where to start? at 29 Dec 2010 08:30:34 PM
I know there are only several thousand complaints on here, BUT, lets remember those who cant get on here to tell their stories.... cos lets face it, knowing VODA the way we do, they probably can't get service in the first place to get to this page........ VODA SUX!!

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8751 Someone from QLD thinks vodafone is at 29 Dec 2010 08:24:55 PM
I have had it all. From dropouts to crossed lines to network busy messages, delayed SMS messages by up to two days and no service in an area that is normally fine. I gave up trying to ring the help line as I don't have time to sit on hold or go around in circles issuing voice commands, sit in a ques for 40 mins then get disconnected and have to go through it all again only to hear we are addressing it? Get it together vodafone. I have been a loyal user for a lot of years with 9 numbers with your company. You have been getting your fair share of income from me, it's time I got my fair share of service.

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8750 Someone from QLD thinks vodafone is Three Mobile at 29 Dec 2010 08:24:20 PM
Hi Yah, I've bee with three mobile for about a year now and in the last 6 months i have had quite a lot of dropped calls (even through my Phone Nokia E71, show that i have full reception) and also poor data performance, sometimes pages wont load eve though i have full reception 3G and all. I know Three has a crappy network but it is getting worser and i think it started to happen when Vodafone and Three became one. Even though they have different networks. The call center staff don't seem to care. So all i have to say is Good bye Vodafone/Three hello Optus!

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8748 Someone from VIC thinks vodafone is better than optus at 29 Dec 2010 08:19:19 PM
I am with optus and get dropped calls, and very slow 3g speeds, do you see me complaining? NO just deal with it every network has issues, I've had billing issues with Telstra for internet and landline and reception issues etc with optus
3 Jan 2011 08:43:48 AM: then why are u even here if u arent with vodafone? piss off

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8746 Someone from NSW thinks vodafone is at 29 Dec 2010 08:17:31 PM
i work for myself sighned up with 3 mobile now merged with vodafone all the problems that are with vodafone are imdemic with 3 ie drop outs you can hear only half the conversation texting bad reseption phone isues (14 mobiles too have one to work) try to resolve problems with their buisness line proved to be a nightmare in the end made a two hour trip to sydney and tried again this also failed the manager was told of the problems ask how can we resolve it my coment was to tear up the concract and we part amacable or i would be a nightmare to you (3)he did not care or interested icame to the conclusion that sae reps are encouraged to misslead half truths on the products i have deffinatly shared the love of dissatifaction of 3 mobile can not put a cost on the damage 3 has caused me but i do tell anyone who listens the contract is over changed too different supplier not perfect but when i have a problem we are able to resolve it i wish you all the best in your class action

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8745 Someone from TAS thinks vodafone is Ultra Mega at 29 Dec 2010 08:16:32 PM
With crazy johns may as well have 2 tin cans and a rope when it come to phone coverage and my old 56k modem did a better job of connecting ten years ago oh why did i leave you telstra i'm sorry i will be coming home 9 months from now.
29 Dec 2010 08:18:08 PM: If you are having serious issues, you do have an option to get out of your contract earlier (without penalty). Check out the 'how to complain' link at the top of the page, it gives you a little more information.

Best of luck.

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8744 Someone from QLD thinks vodafone is highly failed! at 29 Dec 2010 08:16:31 PM
I have been with vodafone for over two years and had no problems - however a few days ago I signed into a new contract and had nothing but problems - I have the latest HTC desire phone, anything that I try and download it tells me that my phone is not compatible. I can't get to the vodafone live website it just keeps redirecting me to another vodafone page. I can't use any of the shortcuts on my phone to download tones/games/ringtones because again it just redirects me to another vodafone page. I've tried to sign into my vodafone online and it tells me that my phone number is invaild. I've tried to contact customer care numerous times - only a few times did I get the "we will call you back option" Yesterday I waited on hold for over an hour only to get a man who told me it wasn't his area and put me through to someone else, after being on hold for another hour someone else finally answers and tells me it wasn't his area either, then tries to put me through to someone else and then I got cut off. This has happened so many times I've given up trying to make contact. I just want to know what the problems are and how long it going to take to fix them. I don't live paying for a service I can't use.

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8743 Someone from VIC thinks vodafone is Very at the moment at 29 Dec 2010 08:11:13 PM
In the last 8 months I have had constant call drop outs
network busy tones(3beeps)
people try to call me and even though the phone says its full 3g service they get the vodafone lady
data is very slow and doesnt load
vodafone have given me the run around to try new sims different phones etc even though they know its a network issue
i waited on hold to customer service for 1hr 15 mins only to be told they would call me back monday on a landline phone
grrrrrrr
i understand things are tough at vodafone withe the merge and increased traffic etc but at least compensate us in some way or offer some support dont shift the blame to 'it may be your handset' or 'go to your nearest store and change your sim card'

im sorry not good enough guys please please please dont treat us like this

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8742 Someone from QLD thinks vodafone is Network Lost??? at 29 Dec 2010 08:11:09 PM
Has anyone else had a "network lost" message appear up to 15 times a day on their iPhone4? I have this message appear stating that my network coverage is no longer available and that I can chose a new network in settings. It gives me two choices, either to dismiss the error message or to go to settings. If I hit dismiss, my 3G icon disappears from next to my reception bar. Or every time I try to use 3G, the icon turns into an "E" and doesn't load. So incredibly frustrating, since I've been with Vodafone for more than 10 years and have never had the issues that I've experienced in the past six months.

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8741 Someone from NSW thinks vodafone is very at 29 Dec 2010 08:11:04 PM
I live in Sydney, no more than 20 min from the CBD and yet my service constantly drops out mid calls and i never have more than 3 bars of reception around my house, which varies as well and drops out. I can't see how a major telco service can have no less than almost full reception around all areas of a major city?

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8740 Someone from QLD thinks vodafone is Extemely poor service at 29 Dec 2010 08:07:06 PM
I sent my mother and Father a PHOTO on christmas day of their grandchild playing with his new train set. They both got it at exactly the same time, 12:15am this morning, the 29th. That is virtually 3 1/2 days later. what a disgrace. But this is only the latest. Any time my father sends me a photo it takes anywhere from 1 day to 3. I'm not with Vodaphone thank god both my parents are and they are sick of it and will be pursuing this matter further.

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8739 Someone from QLD thinks vodafone is very at 29 Dec 2010 08:05:15 PM
internet keeps dropping out along with mobile. can only get reception in certain areas on my house. have been a loyal customer since 1996 ish but seriously considering changing when contracts are up. :(

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8738 Someone from QLD thinks vodafone is Extremely at 29 Dec 2010 08:04:53 PM
I am fortunately no longer with Vodafone. The 'upgrades' that Vodafone are doing are consistent with the same 'upgrades' they were supposedly doing 2 years ago when I found their service to be sketchy. The exact same issue: Dropped calls / static in the lines / delayed messages / failed messages / loss of network. I was released from my contract by contacting the TIO which concluded Vodafone were not fulfilling contractual obligations. Nice to see that this issue is STILL going strong 2 years later. Well done Vodafone.

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8737 Someone from NSW thinks vodafone is Vodafail did not even know what 3G is at 29 Dec 2010 08:03:42 PM
Had a problem connecting to 3G on the first week. I called VF to see how they can fix it. Was put on hold and pass thru about 6 technical guys for about 1 hour. Funny thing is, none of them knew what 3G meant. WTF$@#. Wake up VF....or shut down.

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8736 Someone from TAS thinks vodafone is DISMAL at 29 Dec 2010 08:01:15 PM
I am fed up with data speeds being bearly ticking over (just like dial-up except dial-up mostly gets through). The amount of time I have wasted waiting for a page to load is dreadful. We pay premium prices for this service so we deserve premium service. This 24 month contract is taking forever to pass.

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8735 Someone from NSW thinks vodafone is Vod-arrrrgghh-fone at 29 Dec 2010 08:01:00 PM
Have been customers of Vodafone for approx 3 years. In the last year the mobile broadband has become so difficult to use. The connection either drops out constantly - sometimes a few minutes after connecting, sometimes an hour or two. Then I can't re-connect - sometimes I've been unable to do so for days. The speed is also pretty miserable - akin to dial up from many many years ago. Have spoken to Vodafone about this often but have given up.

I've been basically told its due to the high number of iphones and data phones around now chewing up the broadband and they're working on it. Earlier in 2010 I was offered a $150 credit as I had pretty well documented the number of drop-outs I had experienced. They were surprisingly very nice about it but I did have to rant and rave to a whole host of Vodafone staff initially.

We recently moved from the inner west to the Hills area of Sydney and the situation has become no better - in fact worse. Great to hear I'm not alone.

NOTE: This is the second time I've attempted posting this comment. When I went to submit this comment - you guessed it - the internet connection dropped out! Surprise Surprise.

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8734 Someone from WA thinks vodafone is Painful at 29 Dec 2010 08:00:01 PM
Been on Three for 4 years without a hitch. Had to go onto Vodafone as I was told at the shops they were phasing Three out. I have never experienced such slow, dodgy, work on occasion mobile internet. It was only then I did some research and found out how many complaints Vodafone has been receiving - some for the same issues I am experiencing. Best things is, do just signed up in Dec 2010 - looking down the barrel of 2 years of PAIN!

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8733 Someone from WA thinks vodafone is rather useless at 29 Dec 2010 07:56:34 PM
I experience constant call drop outs when using my phone and generally have to call people back a few times to finish my conversation. Messages are also constantly delayed - sometimes I receive them up to a day later (if I receive them at all).

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8732 Someone from NSW thinks vodafone is some hope at 29 Dec 2010 07:51:01 PM
I've been experiencing call dropouts, and a message on my phone which simply said "congestion" when I tried to call last night.
I wasn't expecting much after 40 minutes on hold to Vodafone, however I did get a young man who was very helpful.
They are obviously taking their complaints very seriously.
My other issue was that the only reason I'm still with Vodafone is because of their ashes coverage, however because of their signal, I wasn't able to access day one of the boxing day test on the train home the other day because of the appalling patchy signal.
Was terrible.

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8731 Someone from NSW thinks vodafone is Like Cups Connected With Strings at 29 Dec 2010 07:50:02 PM
I have had constant signal drop outs - no service - slow 3g on my iphone - i even bought a new $29 prepaid nokia vodafone and put my sim in there only to find out its not working. RAGE. i want something done, i want to change telco's without having to pay any stupid exit fee. more or less they should refund me the last 3 months payments because i have had it happening for more then 3-4 months i guess.

Arrggghhhhh

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8730 Someone from QLD thinks vodafone is THE WORST CARRIER EVER! at 29 Dec 2010 07:47:25 PM
I joined up to Vodafone as my daughter was on it, and all I knew was they offered free vodafone-to-vodafone calls. I used to be on Optus Prepaid, and NEVER any problems! Great reception, great customer service, short waiting times when calling them...however, less than one month ago, I joined a no-contract monthly plan with Vodafone and here are my numerous COMPLAINTS:
sometimes calls drop out, reception is very very poor...OFTEN, often can't send text messages due to reception probs (strange, when Optus was PERFECT!), I called Vodafone 1555 last week to cancel my phone service with them, and I took the option of them phoning me back as the wait time was over 40 minutes they said. So they phone me back, and I was on hold another 114 minutes, before I HUNG UP IN DISGUST! :(((( I had my young kids to look after, and i wasted the whole morning on hold, and telling my kids to go play. They even missed morning tea. AND I NEVER GOT To TALK TO ANYONE. I even called a Mobile Phone shop and they say, no we have to call teh same number 1555 to cancel your service....
So what is the solution? I don't even use the full credit i get given....I want to go back to OPTUS....do i call in the middle of the night in the hope of getting through quicker? I WILL TRY THAT TONIGHT, and if they WON'T CANCEL MY SERVICE, I'll be back here!!!!!
I don't even care anymore if they make me lose my phone number (unless i pay them $50 to take the number elsewhere)...well, they are not getting more from me!

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8729 Someone from WA thinks vodafone is epic fail at 29 Dec 2010 07:46:32 PM
no reception

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8728 Someone from WA thinks vodafone is all the time at 29 Dec 2010 07:45:28 PM
no reception ever in ellenbrook dont get text msg till i have left the area

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8727 Someone from VIC thinks vodafone is Absolute crying failure at 29 Dec 2010 07:45:03 PM
The USB wireless dongle I purchased is an absolute waste of money.....it's not capable of doing what I purchased it for.
I live close to a VF base station in an inner suburb of Melbourne and
95% of the time it's on 2G.
I am ringing the Telecommunications Industry Ombudsman at 9am tomorrow morning, and also the Australian Competition and Consumer Authority.
I am a pensioner and can't afford to waste all this money.
How VF could let themselves sink this low is an international disgrace.
I'm surprised that the UK management havn't removed the Australian management yet.
An unmitigated absolute disgrace, and it's an insult from them to say they're working on it.
They're still advertising for new customers and still moving 3's traffic onto their network, so they have no conscious or brains.

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8726 Someone from NSW thinks vodafone is I plan to join class action at 29 Dec 2010 07:44:50 PM
I went to VodaFAIL shop but they told me to call 15555. I have wasted hours on phone trying to talk to someone. They keep you on hold for hours if not disconnect right away. They have millions of customers. Few thousand sufferers is not going to make a scratch in this company's profits. They don't care.

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8725 Someone from NSW thinks vodafone is so fail right now, i hope they get sued for millions at 29 Dec 2010 07:43:24 PM
I don't get any calls, i'm a business woman and all my calls are important. Every call I don't receive is a client I lose, money I could of made lost, money I could of had to feed my children that little bit extra. Very disappointed. I wonder how many people are trying to get into contact with me right now.
29 Dec 2010 07:45:37 PM: Yes, i've tried turning on and off my phone. I have requested for a new sim with the same number but the same thing happens, i've tried using other phones but that doesn't work.
29 Dec 2010 08:00:15 PM: I tried the same thing with no luck at all.

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8724 Someone from VIC thinks vodafone is customer service at 29 Dec 2010 07:42:27 PM
I have been trying to get in touch with vodafone care since last 3 weeks every time there is a bloody que and i end up on hold for more than 30 minutes and then i hang up as i have a life too instead of chasing these wankers.

i have issues with my phone and network.i pay $99 every month atleast i deserve a better service.

come on vodafone step up take some responsiblity for this mess up and get ur customer service centre back here in oz not in bloody mumbai no offence i am indian too.the quality of the service we get is next to none.

29 Dec 2010 08:37:58 PM: i waited an hour and 14 mins before they answered the phone and i took a screen shot from the phone to prove it

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8723 Someone from NSW thinks vodafone is internet coverage is terrible at 29 Dec 2010 07:41:51 PM
I am on a 24month internet plan at $60- a month the coverage is terrible - really slow and drops every time i go on line it drops out or is unnable to connect at this time. What a waste of money for poor internet service.

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8722 Someone from QLD thinks vodafone is reception at 29 Dec 2010 07:39:29 PM
I have already vented my issue in regards to reception data having to leave my smartphone on 2g on the gold coast. I have seen the complaints grow from when this site had started. And yet vodafail yet to respond to when or what date things would get better. My business is been effected, have I complained to vodafail..no...why because I dont want to wait hours on the phone to hear lies. Yet they promote the themselfs with ads. So why dont we all chip in and get a prime time ad put on air warning people about vodafone and their hopeless network. I bet that would make the ceo of vodafone at least let us know what date we would start enjoying a service we all paid for and are not getting.

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8721 Someone from NSW thinks vodafone is 100% Failure at 29 Dec 2010 07:39:20 PM
Since Three and Vodafone joined forces in 2009, The Three network has gone downhill more and more everyday whilst being integrated into the vodafone network. I gave up complaining to the customer support line. They just wouldn't listen. I even proved to them that it was the network, by using different mobile phones (same sim card) and suffering the same network dropout issues. If I wasn't locked in to a contract, I would pay the extra and go back to Telstra!

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8720 Someone from VIC thinks vodafone is n't working! at 29 Dec 2010 07:37:29 PM
My Vodafail iphone drops in and out of coverage. SMS messages sometimes received hours later, even next day. A lot of the time the phone doesn't ring it just goes to messagebank. Phone messages received sometimes hours later and sometimes can't access them. Data connection drops in and out, can't access data services most of the time.

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8719 Someone from NSW thinks vodafone is No coverage. at 29 Dec 2010 07:36:29 PM
We are a family of 4 all with vodaphone.

One phone has no service on it until we found that it needed a new sim card, we had only got the phone a month ago and they had provided us with the sim card then.

One has no coverage at home at all. If he receives text messages at all they are 12 to 24 hours old.

Two work OK.




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8718 Someone from NSW thinks vodafone is RUBBISH! at 29 Dec 2010 07:35:21 PM
14:55 today requested a call back - as "Lara" states you dont loose your place in the queue.

**WAITED 95 MINUTES NO CALL BACK**

17:00 Called and waited on hold. 45 Minutes later, THEY ANSWER!!!
So where is my so called "call back" you promise that i dont loose my place in the queue? Its absolute rubbish!

This customer service rep,doesnt help in any way.. Puts me through to iphone support only to explain my problem all over again to find out im speaking with BILLING!

Billing then put me through to iphone tech support which they say will answer my call in under 6 minutes.. Only to wait another 90 minutes and then they answer. They reset my net work settings and it doesnt help then proceed to want to put me through to another department. After discussions about not wanting to be put on hold he assures me his "going to wait until they answer and explain my situation so i dont repeat myself AGAIN".. And that it wont take longer then 5 minutes as its an "internal" call... well 2HOURS and 20 minutes of being on HOLD again to this department, i had to repeat everything, only to be told to visit the vodafone store. Its now 21:27 and ive only just got off the phone.

I will be walking into vodafone tomorrow and cancelling out of this contract!!!

TO THE CEO of VODA, your apology was meaningless rubbish your P.A put together for you. Have you switched to telstra yet??? You can queue up behing me tomorrow! :)

Thanks Vodafail for letting me vent!!
29 Dec 2010 09:27:21 PM: I empathise with your pain. Cheers Peter
29 Dec 2010 10:14:54 PM:

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8717 Someone from ACT thinks vodafone is Rip Off at 29 Dec 2010 07:33:12 PM
Have vodafone wirelss internet with the pissy 4Gb download or whatever it was.
Got a new computer so downloaded quite a few updates and virus software etc. About partway though an obviously important download the service got RIDICUOUSLY slow and I was told by a friend that if you go over your download 'limit' the service slows up.

So... if you go over...pay a hell of a lot more per Mb AND get frikken slow internet as well!! Two words, business ethics!

By the way, we got a bill for over $300 on a $49 plan that month. Which sporting event did I just personally donate to?

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8716 Someone from WA thinks vodafone is Quite fail at 29 Dec 2010 07:32:31 PM
I like doing things in person customer service included. I don't like that you can not pay bills in store. I also do not like that you can not cancel your account instore, I mean the least they could do is let you break up in person. So here I am using up my skype credit calling vodaphone from Sweden all because I am unable to register for online services. Well it is hard to receive a temporary password via SMS when the sim card in question is in a broken USB Internet modem in a bin somewhere in Perth. Also your on hold music has bad reception, great advertising.

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8713 Someone from NSW thinks vodafone is Multiple fails at 29 Dec 2010 07:26:50 PM
In the year I was with Vodafone, as well as dropped calls lack of reception in Sydney CBD and lower North shore, as well as delayed voicemails, I was also cut off twice for spending too much. Even though I have never missed a payment (at Vodafone or at my previous provider) I started receiving threatening texts and automated messages that I had spent too much. When I called and explained I was OS for work (even though I had alerted them b4 I left) I was told this didn't matter and I had to pay immediately or be cut off. I explained that I had jus paid the last month's bill so surely I had another month before this new amount was due. They said it had to be paid immediately. I succumbed (as i could not lose my mobile while OS on my business trip) and asked them to email me the invoice asi would pay it immediately. They then told me that billing was autmated so they could not send me the invoice, I would need to wait to 2 weeks. I told them thati thought this was extortion - you can't just ring and demand payment - sending an invoice was standard business practice. I told them I wouldn't pay unti the sent me the invoice. So they hung up on me and cut me off. This happened on Two separate occasions. I rang and Emailed a number of times - and was relatedly told this was standard practice, I never ever received an apology. When my contact expired I tried leave immediately and got told romps a $50 unlock fee even though I had just spent a year paying off the phone. At that stage I just had to leave. Beware the fancy advertising - this company is a joke.

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8712 Someone from QLD thinks vodafone is Disappointed at 29 Dec 2010 07:24:05 PM
I have had not had a major issue with Vodafail until 2 weeks ago when I had rely exclusively on the for my mobile phone and broadband at home.
I always knew I had no reception indoors at home, but this was not a problem until my iinet ADSL & VoIP stopped working duem to still unresolved line issues.
Been a Vodafail customer for 17 years. Upset enough to tell Vodafail to stick it.

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8711 Someone from VIC thinks vodafone is Mulitple Issues on $49 plan at 29 Dec 2010 07:22:54 PM
My vodafone contract was an absolute debacle. The phone kept breaking down (not their fault I guess), I had insurance on the phone so after about the 6th breakdown, i thought I would claim on the insurance to get a new phone. So I call to get the details, and was told that the excess on my insurance was going to cost me more than the cost to me to walk into a Vodafone shop and buy the phone outright that they were offering. I told them that it made no sense, to no avail, bad luck they say.

So after this, I realise it isn't worth paying the insurance ($10) per month. So I call the ever helpful Lara to say take off the insurance charge please. They say "no problem, done". The next couple of months my $49 plan starting charging me excess, so my bills started coming through @ $350 per month. I call Vodafone to say this is not right, I want my money back. They say no. I argue, and ask to be transferred to a manager, this billing is not correct. I finally am assured a refund as they say they accidently took off my data plan instead of my insurance. So with no data plan, my bills sky rocket. They say they will pay me back in installments, I say no, this is your fault, pay the money back. After 2.5 hours on the phone, they agree to repay me. Weeks pass, and no money comes back. I call again to ask where is my refund. The response "Finance has said no, your bank details are not correct". But wait, the bank details are the same as the ones you charge me every month for my plan. What is going on? "The refund has been rejected" they say. Why is that? So 2.5 hours later, I am explaining the problem over and over. They say again there will be no refund. But you said weeks ago they will be a refund. Arghhhhhhh !

So I go to a retail outlet. They look at the problem, and say they will contact head office on my behalf to rectify the problem. I was so happy finally for some customer service. The outlet calls a couple of days later, saying, no, they can't help. I must call Lara. I nearly cry.

I call Lara again and go through the process of being on the phone 2.5 hours. I talk explain from the start the issue, what the problem is. Then I talk to the manager and finally they agree to repay this over charging back. They offer to pay in installments, I say NOOOOOOOOOO, this is your mistake, pay me back the money please !!!!! And finally 2 months later, the over charging is repaid.

Next step, to get the insurance charge that they kept charging back. I call Lara, and get..... Vodafone Egypt, assisting Vodafone Australia. I explain the problem, and they say, OK, we understand, we will investigate and call you back............

AND I'M STILL WAITING......... MONTHS LATER. I can't go through the hardship of calling them again...............
29 Dec 2010 07:42:17 PM: Wow! How are you not in jail for murder? I feel for you!
29 Dec 2010 09:18:48 PM: Yeah, they do make it so tough.

generally try to wear you down so you just give up without any resolution.
29 Dec 2010 09:23:46 PM: One of most bizarre stories i ever heard about customer services.....
29 Dec 2010 10:20:40 PM: OH GOD! I would dread wanting to call them ever again! What a nightmare!!!!
1 Jan 2011 12:10:26 PM: I feel your pain, they do their best to wear you down, I put up with that sort of crap for over 6 weeks as my business went down the drain. The bastards count on the fact that we are busy and apart from them breaching our tollerance threashold, they count on us not having the time and energy to keep going.
Check out top of page (most painfull 5338) While I was being fobbed off on a daily basis, my four year old spent 10 days on a drip in hospital, he nearly died.
1 Jan 2011 06:15:57 PM: my ears bleed every time i hear lara!
3 Jan 2011 09:22:44 PM: Contact the TIO www.tio.com.au

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8710 Someone from QLD thinks vodafone is ripping people off at 29 Dec 2010 07:22:39 PM
18000 latency.. ride that wave.

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8709 Someone from NSW thinks vodafone is So bad that they should suck my gangrene toes at 29 Dec 2010 07:17:32 PM
I have no reception anywhere I go. So I cannot receive messages and calls. I am very disappointed as I have been a Vodafone customer for 5 years.

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8708 Someone from ACT thinks vodafone is Poor or very poor at 29 Dec 2010 07:14:48 PM
Wireless internet with Vodafone.

EVERY connection once connected displays Poor or Very Poor.

Every time without fail. Disheartening to say the least!
30 Dec 2010 02:00:38 PM: I get better internet on poor or very poor, and crap internet on very good or excellent

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8707 Someone from NSW thinks vodafone is 100% disgrace at 29 Dec 2010 07:14:40 PM
i have been on the net since about 7pm tonight and i have been discoonect every 2 minutes im sick of this i will in the middle of something and it cuts out on me cant blame this on the bad weather cause we have blue skies here. im getting really sick of this i feel like throwing my vodaphone stick at the wall. fix the god damn problem. we spend lots of money to be with vodaphone and what for to be disconnected every 2 seconds i dont think so.

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8706 Someone from NSW thinks vodafone is very bad at 29 Dec 2010 07:13:34 PM
I am in Lilyfield (inner west suburb of Sydney) and have no service .. emergency calls only. Called vodafone to find out what's happening and the techinical support line is closed. What am I supposed to do until tomorrow morning?

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8705 Someone from NSW thinks vodafone is Terribly at 29 Dec 2010 07:12:21 PM
I had a medical emergency today and needed my husband to pick up my son and could not get through to him it just kept saying "Call Failed" i have complained to vodafone about this and they said they will get back to me in 10 days it has been more than 10 days and still noone has contacted me i try and call again and I am placed on hold for extensive periods of time i have had enough i dont know where else to go with this

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8704 Someone from VIC thinks vodafone is Terrible at 29 Dec 2010 07:12:09 PM
I attempt to use my voda iphone for business but no longer can. I am so sick of the dropped calls, the failed calls, the total lack of signal etc etc. What is worse is that when I try and speak to someone in AUSTRALIA who really knows what is going on- "there is no way I can put you through"..... The customer service is designed to frustrate and obsfucate rather than to solve the problem. I have tried to unlock my phone from the network to leave- but now even that site doesnt work!. Suspicious ha????

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8703 Someone from ACT thinks vodafone is complete fail at 29 Dec 2010 07:11:43 PM
I miss calls, don't receive texts, can't send texts, it took 4 days for me to receive a picture message! I pay $79 per month and get bugger all service. I spent every night for a week on hold to the support area, only to get advice that my current issues have nothing to do with the current network issues, and they would call me back. That was meant to be last friday. No calls. I get texts and emails saying I haven't paid my bill and I had paid it a week before the text and email were sent. Vodafone have failed at providing any level of service and they are not even returning calls after making repeated assurances that they would. I will also be cancelling my contract without paying the fee.
29 Dec 2010 07:34:07 PM: : Until the ACCC makes new recommendations, or the class action gets up, we still need to follow all the rules, yes it has been established and admitted by Vodafone that their is a problem but that doesn't give anyone the rights to stop paying or just port out and cancel, if you do this you will affect your credit file and you will be in the wrong.

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8702 Someone from NSW thinks vodafone is bad at 29 Dec 2010 07:09:50 PM
I bet Nigel Dews doesnt have to wait for 2hrs on hold. I hope this company liquidates and Nigel Dews can go back to reality, stupid arsehole.

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8701 Someone from ACT thinks vodafone is Massively! at 29 Dec 2010 07:08:58 PM
Been with Vodafone wireless for a while... not sure why... Only just got internet access back about 20 minutes ago after roughly 30 hours of constant attempts to connect.
Why would Vodafone Mobile Connect continuously open and close itself?! And not even connect to the internet anyway??
The only solution was to physically unplug the USB modem. Plugging it in started the open and close fun and games again!!

Oh yeah, anyone else upgrade to a new 'wireless-wireless' modem?? We still have the older modem that requires a small USB cable and lucky we do because the new modem doesnt even work!!!! Didnt work from the first day we got it and get this... when we rang to complain we were told the software was not up to date. HOW CAN BRAND NEW SOFTWARE NOT BE UP TO DATE???

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8700 Someone from SA thinks vodafone is fail 100% at 29 Dec 2010 07:07:45 PM
I have a business account and can't wait until my Vodaf@#% contract runs out in April and I can move my phones to Telstra. Vodaf@#% oversell and underdeliver. Maybe the CEO can pull back on the 'glory' sponsorships of V8's and cricket and invest in improving the network. The current leadership will be remembered for screwing a good brand and not much else.

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