26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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8393 Someone from WA thinks vodafone is 10/10 FAILED at 29 Dec 2010 12:50:45 PM
I was with 3 mobile and I was very happy with them. I was told by operator that I should move to Vodafone as they had the Samsung phone I was after immediately and they were not sure on time span with 3. I was advised that the service and network was the same as they were now the same company. From the day one, I had problems from the phone not even working in some areas of my house, and did so previously. The calls cut out during a conversation. This is not very proffessional when talking to clients. I sometimes get messages later (eg: a day later), which again could mean losing the chance of a job. So when you call someone back and they say, I did not hear from you, so assumed you weren't interested so I got someone else....NOT GOOD. So when calling Vodafone for assistance, I could not even get through to a live operator, and went throught the computer bimbo and by the time I went through all options, it hung me up....I just gave up in the end and thougth I just have to deal with what I have. Now that I find this is a regular occurance, I hope something will be done finally. If I had a choice, I would go back to 3, at least their calls dont drop out and the phone works at home, no matter where I am.

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8392 Someone from NSW thinks vodafone is Poor at 29 Dec 2010 12:50:40 PM
Just want to comment about the story last night on Today Tonight. They said that Vodafone have set up a special line, 1555, this is the number to call if you have problems and you can leave your name and number and they will call you back. I am still waiting for someone to call me from the 9th December! Falsely telling me people that this is a "special" number set up by Vodafone. Ahhh
29 Dec 2010 01:06:01 PM: That's pretty shocking. Sounds like the great journalism of Today Tonight though.

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8391 Someone from VIC thinks vodafone is Very at 29 Dec 2010 12:50:03 PM
The only way to get ahold of me when I'm at home is through sms. Its the only way to 'hold' a conversation because I can rarely receive a call and when I do, 99% of the time it will drop out. I've tried standing in my backyard and it's only a minor improvement.

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8390 Someone from NSW thinks vodafone is Shocking at 29 Dec 2010 12:49:59 PM
I can't see how this happens. My dad sends me an MMS on 23rd, I actually recveive it on 27th. Sends another on 24th, I receive it 29th. My missus sends me an SMS 28th, still have not received it. I call her and the line drops out when it says I have 3 out of 4 bars. Even worse, when I was travelling on a train from Central to Dapto, I lost all reception from Redfern to Wollongong.

I am not on a plan, I am prepaid and was looking to go on a plan when I get a new phone. Looking like I won't be going with Vodafone, I have lost all confidence in you.

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8389 Someone from ACT thinks vodafone is Doesn't fail too hard at 29 Dec 2010 12:49:48 PM
Look. I've been reading many of these complaints, and many people have simply ignore the complexity of the issues that they face. For example, handset problems:
-One person claimed that their handset broke and Vodafone refused to fix it. Now, the reason why was never made clear- but I believe that they may have had an iPhone. The iPhone, unlike every other handset that Vodafone stocks, is covered by only a 12 month warranty.
-Another person claimed that they got no signal with their iPhone 4 whenever they went to make a call. This is the iPhone's problem, again. Holding the iPhone 4 in your left hand kills the signal- and that's not Vodafone's fault.
Then, you have people who didn't actually troubleshoot:
-One person claimed that although they could see the Vodafone network with their mobile broadband device, they couldn't connect. I had the same issue- it turns out you must go into settings and pick "contract" or "prepaid" depending on the service you have.
-Another person claimed they were unable to send a text message or access the net with a nokia phone after getting a phone unlocked from another carrier. This may be because they didn't set up the short message service centre (SMSC), and they didn't set up the access point.
Also, I've noticed some racist comments being made about the service centre. Look, again, most telcos outsource- and frequently to India. They try their best I hope. Tell them that you know your rights, and if the coverage is not good in the location, and they troubleshoot and nothing works, ask to speak to a supervisor. You are allowed to by the rules to get a supervisor to speak to you if you ask 3 times. and they can break contract.
I hope this has helped. As for me, I love Vodafone. I have a Nokia N900, fine with mobile internet, but my mobile broadband sucked in terms of speed, so I asked, and they broke the contract, and sent back the modem.
Regard, Dr. B (a happy Vodafone customer)
1 Jan 2011 06:51:03 PM: :)
5 Jan 2011 11:52:11 PM: How much are you paid by VF?

I tried to cancel my contract 20 days after making it due to False and Misleading conduct by the sales staff and issues with recieption. NO was the response over and over again for 4.5 months.

I'm 100% sure you are just a VF employee!

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8388 Someone from NSW thinks vodafone is EPIC FAIL at 29 Dec 2010 12:49:43 PM
I have had my iPhone signed to vodafone for over 12 months and i have issues since signing up.
I don't know how a single network could not have fixed this problem by now.

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8387 Someone from NSW thinks vodafone is major at 29 Dec 2010 12:49:32 PM
Drop out on both phone and broadband, very frustrating and becoming costly as it affects workings and therefore income.

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8386 Someone from NSW thinks vodafone is at the moment nearly 100% at 29 Dec 2010 12:49:28 PM
Haven't hadc too much trouble with my Blackberry since purchased last year however last few days has been a shocker. Use as my 'out of office' emails so as to contact people who send me queries about homes we sell and Vodafone coverage is terrific (or so phone says) but cannot send any emails, nor make any calls. Phone just says "call failed" and can't even get through to 1555. Called the 1300 number and was waiting so long ended up leaving other number for them to call me back (but won't be holding my breath). Not happy geoff!!!

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8385 Someone from NSW thinks vodafone is EPIC at 29 Dec 2010 12:48:26 PM
The only way to get any reasonable use from my iPhone 3GS (on Voda 24 month contract, about 10 months to go) is to leave 3G switched off at all times.
Once you turn it on you get poor coverage, little to no data and drop outs galore.
Voicemail often fails as well.

I just want to get out of the contract without early cancellation fees.

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8384 Someone from ACT thinks vodafone is Business at 29 Dec 2010 12:47:42 PM
To bad if you're in business where you rely greatly on your phone and your phone call drops out when you're in the middle of a business deal.... If you want it to happen 'constantly'... just sign up with Vodafone... they will contribute to stuffing up your business transactions.

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8383 Someone from QLD thinks vodafone is I hate vodafone at 29 Dec 2010 12:47:34 PM
I can't get calls in my house on a 3G when I was told I could get coverage everywhere in Townsville.

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8382 Someone from QLD thinks vodafone is I hate vodafone at 29 Dec 2010 12:46:39 PM
I can't get calls in my house on a 3G when I was told I could get coverage everywhere in Townsville.

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8381 Someone from NSW thinks vodafone is Extremely Bad at 29 Dec 2010 12:46:07 PM
It has just taken 2 hours for me to get a message from 2 streets away. I cannot get connections or coverage. This has been happening since I signed up with Vodaphone 14 months ago. Cannot wait until I can get out of my contract.

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8380 Someone from NSW thinks vodafone is very at 29 Dec 2010 12:46:06 PM
first noticed total lack of service only when my callers contacted me by landline - I had just taken out a contract with Vodafone. Several weeks after the phone ceased to work. Took it back for a replacement, only to be told that I was several days past the replacement period of 4 weeks! Loaned me a phone whilst mine was being repaired. Collected repaired phone after some 3 weeks, then several weeks later the phone broke down again. Further trips to the shop to get it re-repaired. Have had promises that this matter was being dealt with by e-mails to Head Office and that I would be given a new phone because this one is obviously a "dud". NO RESPONSES WHATSOEVER. All my contact has been with employees at the shops and I havn't bothered to attempt to phone HO. Still waiting.

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8379 Someone from NSW thinks vodafone is poor reception at 29 Dec 2010 12:45:40 PM
i consistantly have to redial people and it still drops out.

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8378 Someone from VIC thinks vodafone is Extremely Poor Customer Service at 29 Dec 2010 12:44:23 PM
I thought phone companies were supposed to provide adequate phone service at the very LEAST???? How can they still be in business!!??

Customer service... Vodafone you should be ashamed of yourself.... over an hour waiting on hold and still no resolution or they simply say 'I will all you back' and of course they don't. They started my new contract before I even had my iphone delivered, jamming texts, poor phone coverage, call drop outs constantly.... the list goes on... If you can't provide good phone or customer service, then don't PRETEND and LIE like you do.

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8377 Someone from QLD thinks vodafone is Extremely at 29 Dec 2010 12:44:07 PM
I have two phones connected to my account. One I use and the other my 15yrs old daughter uses. She continually complains to me about her network coverage. She travels to and from school on a chartered bus service to her school. The phone is for her safety and security to contact either of her parents or other person in the event she misses the bus or is involved in after school activities where she can contact someone to pick her up. The original handset which was part of the contract practically disintegrated after 9 months and when I asked at the shop front where the contract was signed the same shop assistant pointed me in the direction of the manufacturers repair centre taking no responsibility for the poorly performing handset which they provided.
I have since purchased a new handset to replace the not paper weight provided initially.
Additionally even with the new handset when my daughter is at home the service coverage is not very strong.
I infrequently travel for business purposes and the personal and the supplied business phones are both vodafail and the coordination to meet clients has cost me time and frustration with clients.
On a separate issue I rang the call centre to access My Vodafone, as every time I have tried to log in to sort out my own problems I get incorrect user name or password. I rang to reset my password update my account balance, left a message for them to call back they said 23min. 28min later i called again and left another message for them to call me with a 45min wait time.
My second logged call was returned first after over an hour. The password was reset, asked about my balance they assured me the information had been updated. I logged in to see that the details had not been updated and that my request had been ignored. While logged in a received the first return call now over 1.5hrs after the due 23min not quiet 2hrs later. The call centre person was rude and dismissed me when i explained the situation that this return call is over 1.5hrs later than the information provided.
I sent an email to complain and was provided with a very automated please contact the manufacturer of the handset, if the handset is part of the contract then the responsibility under the contract as its their contract part of their responsibility to provide service to that contract.
They wanted to know the name and store location as a way of satisfying my compliant on their poor service performance both at the call centre and at the shop fronts, the coverage, contract serviceability and dispute resolution.

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8376 Someone from NSW thinks vodafone is poor reception at 29 Dec 2010 12:43:57 PM
Very bad service from vodafone customer relations and very poor service in sydney my phone always drops out and it can take multiple attempts to make a call.

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8375 Someone from ACT thinks vodafone is at 29 Dec 2010 12:42:26 PM
Quick everyone turn off your phones for a second i need to make a call!

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8374 Someone from VIC thinks vodafone is Nightmare! at 29 Dec 2010 12:40:45 PM
I have only just had this website brought to my attention and I am pleased to know I am not alone in my battle with Vodafone.

I have been a Vodafone customer for more than 6 years however only recently moved from pre-paid to a plan. For more than 3 months now I have had no service or so little network coverage on my phone that i cannot even send text messages, receive phone calls etc. Everyday when I arrive at work I am inundated with texts and voicemails from missed phone calls. I have to be more than 3 kilometres from my house to make a phone call and even then it still rings and then cuts out. My frustration is that the service was working but is only now failing. Something has to give... I would be happy with a cleared contract so i could choose a new provider... and preferably one with no Lara.

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8373 Someone from NSW thinks vodafone is Drop outs and no voicemail at 29 Dec 2010 12:40:36 PM
My phone looses connection all the time. I wondered what was going on. So I'm not the only one having grief. My voicemail also doesn't seem to work, my friends say they left a message but I don't get a notification anymore. I haven't called Vodafone to complain as I already know I won't get a person. They used to be a pretty good provider- what the hell happened???????????

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8372 Someone from VIC thinks vodafone is Not professional and pathetic at 29 Dec 2010 12:39:06 PM
Change from 3 to Vodafone because I was told from a 3 representative that where I live the network will be much better. Note: 3 and Vodafone have the same parent company nowadays and they did not want to lose me I reckon.

95% of the time when I am at home, I don't have reception. It's really a pain and I have end up using my home phone now. But my partner has an optus and I do have a telstra for work and they both have reception.

The 3G internet is always very very slow. Can't even look for something on the internet. And it is the case in the city too. Whereas other service providers are quick.

Customer care is zero. You have to wait for nearly one hour before you get someone to talk to you.

When I got my phone, it was without a sim card in it. For nearly one month, I was without a working phone. And despite calling numerous times and waiting several hours on the customer service.

All I can say is the coverage map on the Vodafone website is not a real one. Don't take it into consideration. Their signal keep dropping out and it is even more stressful. Cheap but not worth. Go for optus or telstra.

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8371 Someone from QLD thinks vodafone is very at 29 Dec 2010 12:38:59 PM
I have had so much trouble to pay my last 3 bills. The phone drops out. Difficultly in finding out how much credit I have left etc. etc,

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8370 Someone from NSW thinks vodafone is Intermittant at 29 Dec 2010 12:38:19 PM
I was without service for ~3 days two weeks before Christmas - it seems that the Palm Beach (Sydney Northern Beaches) tower was not working. A few times every day, I had to drive 10k to Mona Vale to get reception and pick up any SMSs :-( #FAIL

This was particularly frustrating as I work from home and my Vodafone/fail mobile is my only contact.

How is it possible that Vodafail *cannot* fix a tower in suburban Sydney for &three* days???

#FAIL!!!

Klaus

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8369 Someone from QLD thinks vodafone is very at 29 Dec 2010 12:37:24 PM
I have had so much trouble to pay my last 3 bills. The phone drops out. serves are and off all time. difficultly in finding out how credit I have left etc. etc,

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8368 Someone from QLD thinks vodafone is very at 29 Dec 2010 12:36:50 PM
I have had so much trouble to pay my last 3 bills. The phone drops out. serves are and off all time. difficultly in finding out how credit I have left etc. etc,

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8367 Someone from QLD thinks vodafone is Very at 29 Dec 2010 12:36:22 PM
Main shopping centre, middle of the city and calls and reception keep dropping out... My partner has full reception and she is on optus...

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8366 Someone from QLD thinks vodafone is Broadband at 29 Dec 2010 12:35:19 PM
Connection keeps dropping in and out all of the time, and I live in the outskirts of brisbane city...

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8365 Someone from WA thinks vodafone is at 29 Dec 2010 12:35:10 PM
Often I cannot recieve incoming calls or make outgoing calls myself. Extremely frustrating when organising things for University and work related calls! Would like this fixed asap!

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8364 Someone from VIC thinks vodafone is Very at 29 Dec 2010 12:34:14 PM
Thankfully i haven't had any experiences with call drop-out. My main issues are with poor reception. I know that if I go into a supermarket, then without fail, by the time i am half-way in the store i will have no reception at all. This happens regardless of the location of the store.
And at my girlfriend's house i have virtually no reception at all, unless i hang out the back door near the garden, then i have one bar. But even then the reception is so poor it's pointless making a call as you can't hear the other person. And this is at Chadstone, not in the middle of the bush!

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8363 Someone from QLD thinks vodafone is Vodafone is very fail at 29 Dec 2010 12:33:42 PM
I can't remember the last time I had a decent length, uninterupted phone conversation with vodafone. I am at a loss as to how such a large conglomerant can be so utterly useless. They should hang their heads in shame, close their company and give all their paying customers to decent service providers.

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8362 Someone from NSW thinks vodafone is to the extreme at 29 Dec 2010 12:30:21 PM
porting my number. told the idiots not to activate the new sim till the number was ported.
they sent me the fone. i called them n told them to port the number. they said it would be ready in 30 mins. 30 mins later, i put the new sim in thinking its working.
and yes it worked. WITH THE WRONG NUMBER. the number was NOT PORTED. they didnt even do anything?????????? i didnt even need to wait 30 mins for the RUBBISH.
i called them again - they said it hadnt been submitted and i should now wait 3 hours.
3 HOURS LATER - STILL NOT WORKING.
i called them after waiting 4 hours. they finally decided to tell me an error had occurred and i had to wait 72 hours to get the number ported.
72 hours later i call again very frustrated. they tell me to wait till the 3rd of January to get my number ported, until then they want me to use their "temporary number".
WELL NOBODY KNOWS MY TEMPORARY NUMBER YOU IDIOTS.
HOW CAN SOMEBODY USE A RANDOM NUMBER FOR A FEW DAYS I AM NOT PAYING MY FIRST BILL THEY CAN go @#$$@@#$@##$#$#$@^$&


making me wait 3 weeks for port a number. that is BULL $#!T
29 Dec 2010 12:38:28 PM: Ring them and tell them that you are going to cancel all of the contract details as they have not lived up to there T & C's and it will be done with in a matter of minutes.. Also the numbers do not get switched over during public holidays. As today is not a public holiday they will not have a problem doing it at all

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8361 Someone from NSW thinks vodafone is email and reception at 29 Dec 2010 12:30:15 PM
i changed over from tpg to vodafone , i was told when i signed up that vodafone network jumps
over to other 3g networks in bad reception areas !! this is not the case !

infact if i turn 3g off i get a little better reception , i never had this problem with tpg !

Also email !! i have a optusnet account , I cannot get my emails on my phone !!!!!!

they work intermittently and work fine on wifi but not thru vodafone 3g network .

i have to try 15-20 times to get an email and it only works sporadically !!

the other solution is to go thru webmail but that defeats the purpose and usability of iphone !

note i did not have this problem with tpg i email worked flawlessly !

i tried calling and following this up with vodafone ! , they acknowledged ! there is a problem with vodafone servers communicating with optus servers !


what do i do now !

can i be released from my contract with vodaphone !

me and my friend signed up together same day ! , same deal , he sent me an email an hour a go , guess what ? no email yet !

Haisam .

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8360 Someone from ACT thinks vodafone is We Gotta Follow The Rules! at 29 Dec 2010 12:28:12 PM
Until the ACCC makes new recommendations, or the class action gets up, we still need to follow all the rules, yes it has been established and admitted by Vodafone that their is a problem but that doesn't give anyone the rights to stop paying or just port out and cancel, if you do this you will affect your credit file and you will be in the wrong.

Keep a diary of events, establishing the problem.

Figure out exactly what you would like to be done about it, be prepared to compromise!

Contact Vodafone tell them what the problem is and what you would like as a remedy.

If then they can't help you, then contact the TIO, or join the class action.

Wait times are crap at the moment of course because of all the problems, you will have to be patient and wait your turn, and yes it sucks, but until you have actually spoken to them and they have not agreed to help, they haven't done anything wrong!

And remember you'll catch way more flies with honey than vinegar, be polite, be reasonable, be patient, it always works best!

Customer care

1300 650 410

http://www.tio.com.au/contact.htm

http://www.piperalderman.com.au/vf/form.html

Another good tip, is put everything into an email and send it to them, of course as pointed out on this site you may not get an answer in a hurry, but it is still a log of information outlaying your problems, send a copy to yourself so you have a record, it will all add levity to your cause!
29 Dec 2010 12:30:40 PM: We need Piper Alderman to tell us how to document things for the class action. What is needed in court.
29 Dec 2010 12:34:27 PM: you just need to register, this is their website

http://www.piperalderman.com.au

or you can get straight to the form with

http://www.piperalderman.com.au/vf/form.html


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8359 Someone from VIC thinks vodafone is not to bad at 29 Dec 2010 12:27:04 PM
Not much really.

I have noticed however that if you are on a busy 3G cell site getting on the net on my iphone is almost impossibly slow. When compared to my sons iphone on Optus. Tho I would rather deal with Vodafone than Optus. All my friends on Optus have had major problems with billing.

Im not a Vodafone employee or related to one. Just someone who doesnt mind Vodafone.

I would like to be let out of my contract tho as I want a HTC Desire HD. ;)

I'm getting over my iPhone not supporting flash and the shorter warranty on apple gear.

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8358 Someone from NSW thinks vodafone is Poor Customer Service!! at 29 Dec 2010 12:26:16 PM
When ever I have a problem with Vodafone, you have to go through Lara Bingle and she is no help what so ever. It also useless if you have a slight accent and all the recorded message is "im Sorry I couldnt understand. Pls try again"

Vodafone needs real customer service if they want to keep me and my family's business
29 Dec 2010 12:32:08 PM: I have a strong kiwi accent and have no problems.

If you want to speed things up and just want to talk to a human just say something like "Hurphamerf......" Lara wont have a clue what you are saying and you will get a human. ;)

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8357 Someone from NSW thinks vodafone is Ashes at 29 Dec 2010 12:25:39 PM
The ashes. Another Vodafail!

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8356 Someone from QLD thinks vodafone is getting closer to Telstra every day at 29 Dec 2010 12:25:27 PM
I have been a Vodafone customer for a number of years and cannot believe the decline in service over the past two years. I have been trying to call customer service from my mobile phone and the number just disconnects. I then tried the sales number and a rep answered within 20 seconds. Once she realised i was already a Vodafone customer I was then placed in a Que with a wait time of over 30 mins. It appears Vodafone has adopted the Sol Trulio business model.

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8355 Someone from NSW thinks vodafone is lots at 29 Dec 2010 12:24:43 PM
balls

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8354 Someone from VIC thinks vodafone is Frequent call drop at 29 Dec 2010 12:24:00 PM
using vodafone for almost 3 years, very fustrated when talking half way and call dropped, especially making enquiries for important issues or interving for job...when will this be improved? It also went to voice mail very fast

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8353 Someone from NSW thinks vodafone is Failing and failing some more at 29 Dec 2010 12:23:04 PM
Until two years ago, Vodafone was great -- immediate connection to a human, fast service and the rest. It is now a disaster. Complaining to the company doesn't work; I've done it about six times and asked for the CEO's office. No luck there. It's not the call centre employees in India's fault, it's the company and the executives of Vodafail who allow a Telco to operate this way. The billing is a mess, there is no customer service, reception is dodgy, especially data connection, and the waiting time and failure to fix problems is reason enough to not stay with Vodafail.

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8352 Someone from NSW thinks vodafone is Pretty Bad at 29 Dec 2010 12:22:58 PM
Im a social networker so I mainly am on the phone or on the internet. It seems that in some sections of sydney CBD and surronding suburbs the recpeton is full strength, but away from the CBD as in 50 kms away (Camden, Mount Annan) the reception is poor or if any. It seems while Camden is part of sydney metro area, we have one of the worst reception area for a metro city
29 Dec 2010 12:44:39 PM: My phone drops out i the tunnel and won't connect at Central. Almost at Redfern before it's back, then at Ashfield it's down again.

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8351 Someone from QLD thinks vodafone is POOR Reception!! at 29 Dec 2010 12:18:51 PM
Living on the northside of Brisbane (5mins from the tower) I can be sitting in my lounge room and watch the reception go from full bars to nothing to 2 bars within a space of about 5 minutes. I have never had a problem with coverage from vodafone in the past but since switching from pre-paid to contract have had nothing but.

As I type I have my partners and my phones side by side; he has 4 bars (but the data & phone are still lagging) and I have nothing.

My partner relies on his mob for work as he is a driver and gets all his jobs sent to him via text and email. Feel sorry for the poor person sitting at the airport waiting because he hasn't received the job.

It's about time that Vodafone actually start really listening to the complaints and do something about it

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8350 Someone from VIC thinks vodafone is 2 out of 5 at 29 Dec 2010 12:17:43 PM
I am with vodafone since a year and half. Reception in last couple of months is a nightmare. I work in highpoint shopping centre, i am hardly getting 2 bars with my phone. Dropping calls everytime. out side of shopping centre no coverage. i have been outer suburb of melbourne (great ocean road and ballarat regiion) was getting better coverage than city. Was getting 3G coverage. As i spend lot of time at work I have to have coverage in shopping centre. WHAT VODAFONE CAN DO FOR US???????? THIS IS NOT WHAT WE SIGNED UP FOR.....

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8349 Someone from NSW thinks vodafone is coverage. at 29 Dec 2010 12:17:42 PM
I am so sick of my coverage just dropping out... Honestly for this day and age we should not be having these promblems..
Trying to talk to my son it took 5 phone calls to finsh our 2 min conversation???? Vodaphone this need to be fixed... I have been with this comany for as long as I have had a mobile, please do something now or I will change phone companys...

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8348 Someone from VIC thinks vodafone is shocking on phone and internet at 29 Dec 2010 12:17:10 PM
using for business, can't work. I think i have wasted over 26 hours in the past week just trying to send/receive email and phone calls dropping out.
Can't send emails from a Mac using Entourage for NO apparent reason.

I am cancelling my contract and moving to another supplier just to get a phone/internet that works!!

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8347 Someone from WA thinks vodafone is Really bad at 29 Dec 2010 12:15:22 PM
My internet connection constantly drops in and out every 5 -10 minutes without fail and it chews up my credit reloading everything -really great when you are trying to do banking especially
where my credit would last a month it now lasts a couple of days which is both expensive and frustratingly ridiculous.
not at all happy with the so called service

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8346 Someone from VIC thinks vodafone is Massive fail! at 29 Dec 2010 12:15:13 PM
Im extreemly over phone calls cutting out serval times during one phone call, too many 'no service areas' where other networks get full service, and lastly that highly annoying voice activated recording when all you want is to speak directly with a real human! Very frustrating!!!!

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8345 Someone from ACT thinks vodafone is Lack of coverage at 29 Dec 2010 12:14:42 PM
Can't use the mobile phone facility when I'm out of major cities.

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8344 Someone from SA thinks vodafone is failed left me stranded at 29 Dec 2010 12:13:57 PM
I was working on a private rd north of colangdo work ute had broken it was a 40 degree day lucky a truck dring to a farm had a telstra phone so i could get road side assistance vodaphones coverage is shocking lucky we didnt die from heat exhaustion

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8343 Someone from NSW thinks vodafone is uberfailness at 29 Dec 2010 12:13:30 PM
for months now people will tell me they tried calling me & be told my phone is off, when its not! i can have full coverage & call my own phone & ill get a nice message saying my phone is switched off!! wtf?!? it can take 2-3 attempts to get through.

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8342 Someone from QLD thinks vodafone is Extremely a fail! at 29 Dec 2010 12:13:18 PM
for the previous few weeks i cannot make or receive any calls from my house. i have never had any issues with reception before and this is happening to everyone i know with vodafone except not as bad as mine...
hurry up vodafone and fix it! im almost due to finish my contract and i will NOT be re-signing with vodafone!

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8341 Someone from WA thinks vodafone is Quite the fail! Limited service & out of contact expense at 29 Dec 2010 12:09:27 PM
I have been with Vodafone since mid 2009 and have had nothing but issues with my Blackberry Storm.

The only place I get reception is outside of our house. I actually do not bother making any phone calls from my handset as often as I used to with another network. It is highly inconvenient. I've attemped to lower my cap numerous times and have given up after 40mins+ on hold. When I finally speak to someone, they advised that they are going to charge me $70+ to lower my phone cap, which hasn't happened to me before.

Their sim cards burn out too easy and I've had to go to the store to get a new sim for my phone. It is way too inconvenient to hand my phone in for a service, so I just put up with it.

I need to exit my contract because Vodafone do not compare to other services in the long run. Vodafone is certainly a Voda-dud.

The day that signal dropped for a lengthy amount of time was when a member of my family was critical in hospital and Vodafone became VERY VERY unreliable.

Not impressed Vodafone.

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8340 Someone from ACT thinks vodafone is Service - What Service? at 29 Dec 2010 12:08:15 PM
Vodaphone over the past 4-6months has been intermittent at best. SMS messages delayed, conversations cut off several times on a regular basis and unable to place calls from all over the city and surrounds.

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8339 Someone from NSW thinks vodafone is extremly failed at 29 Dec 2010 12:08:09 PM
29 Dec 10. I have continously complained to Vodafone about its mobile and internet 3 g wireless connection. They just laugh and conduct themelves in very unprofessional manner - laughing at me - and doing worse.
Today I just phoned them as the internet is dragging slower than a snail. I was asked what area I was in. Sydney. He asked for the Post code... He then informed me that there it was an 850 area ......? and that is why it was dragging so badly. I loose credit on all these drags which is an epic tale all on its own. My mobile phone is always out of range - even in a major town! I loath them and will be changing very soon = to which worse provider???!!!! 'Give the people a break' is what I state. One is as bad as the other. TIO are useless and any other so called 'authority' who are suppose to assist us.... Class action the lot of the providers is my call

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8338 Someone from VIC thinks vodafone is useless at 29 Dec 2010 12:07:57 PM
very poor coverage constant drop outs and Im 40 ks from the cbd of melbourne I now have a second telstra mobile for when i travel to W.A as i get no service at all in bakers hill

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8337 Someone from VIC thinks vodafone is ***** at 29 Dec 2010 12:06:17 PM
Vodafone Hutchison Australia Pty Ltd is the combined old companies of Vodafone and 3.

I recently had 3 demand I pay money upfront because I was using roaming. I've used roaming before and racked up a bill of $500 and yet on this occasion I got a rude SMS asking I pay the previous bill early as well as additional money towards the next bill I had not seen yet!

I lodged a complaint with the TIO and spoke to Janeen in the TIO Resolution Dept at Vodafone who assured me my phone would not be suspended and I could pay my bill as it falls due. My phone was suspended later that day!

If I wanted pre-paid, I wouldn't have signed up to a contract! There is no guarantee for me that this will not happen again the next time I use roaming. As soon as my contract is up, I'm leaving them!

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8336 Someone from QLD thinks vodafone is Chart topping! at 29 Dec 2010 12:05:55 PM
Changed from Telstra to Vodafone at the beginning of the year....Bad mistake! No reception in Buderim and Golden Beach with little in between. Just manage a day before my battery karks it as it searches for reception most of the day. Travel for work (Mackay, Weipa, Dalby and Dysart) and get no reception so now I have a prepaid Telstra phone just for work so I can contact family and friends....just another expense! As far as I'm concerned this is a failure to provide just the BASIC service expected from a telco. Once my contract is done I will NEVER sign with Vodafone again. No wonder we will lose the ashes with sponsers like Vodafone.

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8335 Someone from NSW thinks vodafone is terrible at 29 Dec 2010 12:04:47 PM
Poor reception right down the south coast and locked into a 24 month contract!!!

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8334 Someone from QLD thinks vodafone is yes at 29 Dec 2010 12:04:25 PM
they keep telling me to swap to the GPRS network instead of 3G, also got told they credited my account of $40 AND STILL got my bill for $79, ask what it is all about they cant help me, i get past back and froth to POOR english speaking people. What the hell do we paid for....

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8333 Someone from VIC thinks vodafone is at 29 Dec 2010 12:04:20 PM

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8332 Someone from VIC thinks vodafone is seriously disappointing at 29 Dec 2010 12:04:17 PM
One of my workers was locked out this morning, she called me at 730am to advise she couldn't open up, despite normally having full service in my house, the phone never rang, she left two voicemail messages both of which came through at 9:30am - 1.5hrs after we were scheduled to be open! Not good enough Vodafone! Massive Vodafail!!!!

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8331 Someone from VIC thinks vodafone is at 29 Dec 2010 12:00:12 PM
Cut's out during a conversation, wont ring through 5 out of 8 times, messages come through days later. MSM come through late in the PM when been sent during the day. I rang to make sure I had correct coverage prior to my partner heading overseas for 10.5 weeks and he hasn't been receiving my txt messages. Its hard not to be able to communicated with him for sure a long time.

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8330 Someone from VIC thinks vodafone is The worst Phone Company Ever at 29 Dec 2010 11:59:44 AM
I live in Greenvale victoria. If my phone is in my pocket i never have reception and calls go strait to message bank and if i am lucky enough to be on a call most of the time it will drop out anyway. If IM trying to make a call often it will give me a connection error.Having been with telstra, optus and 3 over the years i have no doubt that Vodaphone is by far the worst and wish i could get out of my 2 year contract :( It makes running a business hard and communicating with loved ones a hassle. With all the technology we have these days why is it so hard to simply make a phone call? I had heard rumers that vodaphones reception wasnt the best, so during the purchase of my handset i asked the staff about coverage and reception in my area which he showed me was fine and that it will get even better once they merge with 3. I feel like i have been lied to and missled. If i had know how bad it was i never would have entered this contract.

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8329 Someone from WA thinks vodafone is Mega fail at 29 Dec 2010 11:59:34 AM
Live in Eaton, suburb of Bunbury. Very poor reception ALL of the time. have to walk outside to make a call and even then it drops out. Vodafone coverage map shows this area as full blown standard coverage. Very, very average sefvice Vodafone!

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8328 Someone from WA thinks vodafone is very fail at 29 Dec 2010 11:58:59 AM
i have a prepaid vodafone sim and i have my sim card dropping in and out of complete coverage and my internet won't work and i'm quite sick of it i have a 15 month old child and can't get her to medical attention when she is sick as i don't have a car and its 40 degrees outside

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8327 Someone from VIC thinks vodafone is at 29 Dec 2010 11:58:49 AM
i can not use my mobile with a vodafone pre-paid smin shopping centres especially gladstone park tullamarine.
It says emergency call only.
Funny how i can use my optus without any problems.

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8326 Someone from QLD thinks vodafone is MMS takes 3 days to arrive at 29 Dec 2010 11:57:47 AM
It tool 3 days for a MMS to reach my phone. My daughter sent a lovely picture of my grandaughter with christmas greetings to all our family members, those fortunate enough to NOT be on Vodafail got thier picture within a few minutes mine arrived 8:16am on the 28th of December!!!

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8325 Someone from WA thinks vodafone is Quite the fail! Limited service & out of contact expense at 29 Dec 2010 11:57:12 AM
I have been with Vodafone since mid 2009 and have had nothing but issues with my Blackberry Storm.

The only place I get reception is outside of our house. I actually do not bother making any phone calls from my handset as often as I used to with another network. It is highly inconvenient. I've attemped to lower my cap numerous times and have given up after 40mins+ on hold. When I finally speak to someone, they advised that they are going to charge me $70+ to lower my phone cap, which hasn't happened to me before.

Their sim cards burn out too easy and I've had to go to the store to get a new sim for my phone. It is way too inconvenient to hand my phone in for a service, so I just put up with it.

I need to exit my contract because Vodafone do not compare to other services in the long run. Vodafone is certainly a Voda-dud.

The day that signal dropped for a lengthy amount of time was when a member of my family was critical in hospital and Vodafone became VERY VERY unreliable.

Not impressed Vodafone.

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8324 Someone from QLD thinks vodafone is dissapointing at 29 Dec 2010 11:55:17 AM
I got a new contract in July 2009 and an LG Prada phone. Vodafone then offered me a wireless internet USB with 3mths free. I later found out that the three mths were the 3rd, 8th and 13th mths of my contract, which I wasn't informed of so I rang them and they changed it to the first three mths for me. The internet worked great for a while then I moved to Perth and it dropped out every 2mins. I rang vodafone to fix this and they told me it's the house I was living in, long story short I went to a vodafone store in Perth and asked them to cancel the contract because it wasn't working and I needed internet urgently, after 2hrs of me convincing them it didn't work correctly they eventually agreed to cancel the contract and I returned the USB in ~Nov 2009.

I was also having problems with my phone at the same time, dropped calls, missed calls and calls that don't come through and sms's not getting through for days. In June 2010 I began getting other peoples voice mail messages, I rang and told them but they told me they cant see this happening "it happened". Vodafone's solution to me having dropped calls or low signal was to turn off the 3G and put onto 2G - this means that I was paying for a 3G service and only got a 2G service. I admit that the 2G was much better and I had less drop outs and I could hear the callers better. But I didn't pay for a 2G service or phone. Vodafone have tried many solutions to fix my problems like, replace the sim, replace the phone, which I did, I got an iPhone 3G.

The last straw was when I had broken the car key and was stranded, I rang my mum and she was going to bring me the spare key. I waited 30mins and thought this is taking too long for her to call me when she arrived. I rang her and she said she'd been calling me and the calls were going to message bank. I didn't move, I didn't call anyone because I was waiting for this very important call that never came. I reported this immediately to a local Crazy Johns store, who I was already talking to to get my phone service fixed.

I'd finally had enough, rang and rang and rang, and got the contract cancelled in Nov/Dec 2010, but I had to return the phone and they told me I needed to send them the iPhone - not the LG - unbelievable. I didn't, I only sent them the LG phone. I have a few problems with this, 1) I have paid for half the phone so don't I own half of it? they can't reuse it either. 2) I was told to pay $100 to cancel the contract and not send them the phone. 3) I have since been sent a bill for over $600 which I queried, they said they haven't connect the return of the phone with accounts. I wonder if I'll get another bill?

I just agreed to send them the phone to get out of this contract and have my calls come through.

I have records and details of my complaints.

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8323 Someone from NSW thinks vodafone is Patchy Reception at 29 Dec 2010 11:55:04 AM
Poor reception in Inner West of Sydney, especially indoors. Unhelpful at both shop and on phone.

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8322 Someone from NSW thinks vodafone is Now it's scary at 29 Dec 2010 11:54:37 AM
I'm 6ks from the CBD in Sydney and am recovering from surgery. I can't call anyone, I can't call Vodafone and any calls that come in go to voicemail. So not only is this a dangerous situation for me to be in, I'm also paying to retrieve calls. Vodafone, I've been a loyal customer for many many years but that's it. I'll be transferring to another company.

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8321 Someone from NSW thinks vodafone is at 29 Dec 2010 11:50:48 AM
got approx 3 months to go on a two year vodafone contract. apart from the phone breaking, and being told there was nothing that could be done, i am extremely frustated with calls dropping out, texts not being sent nor received. But most infuriating was my $700 phone bill which i received and ended up paying because i could not have a conversation with an operator due to being cut out on. an unhappy customer tells on average 8-20 people of their poor service, thanks vodafone i have served you, the way you have served me.

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8320 Someone from WA thinks vodafone is Annoying at 29 Dec 2010 11:50:29 AM
Network Busy, Connection Error. Unable to make calls - this is what my phone is for! Very frustrating. Paying a monthly contract and cannot make calls.

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8319 Someone from WA thinks vodafone is very epic... at 29 Dec 2010 11:49:14 AM
ok update... i just had a vodacrap drop out while in the place i usually get reception... the toilet... i wonder how happy vodacrap will be if i pay 20 dollars of my 79 dollar cap? as far as i see i get reception 25% of the time so therefor i pay 25% of my bill? sounds fair to me...

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8318 Someone from NSW thinks vodafone is complete failure at 29 Dec 2010 11:48:34 AM
waiting for my contract to be up so i can move on from this mess.... calls dropping out, text messages days after being send and voicemail coming in at 2 or 3 am several days after it has been left ....... nothing short of a joke and as for customer service i am still waiting for them to call back ....

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8317 Someone from NSW thinks vodafone is Epic Fail at 29 Dec 2010 11:46:19 AM
I am lucky if I get a voicemail within 24 hours of one being left. Even though my reception is shown as being strong, I get constant drop-outs - not disconnections, but the call goes silent for a fraction of a second, so I have to ask the caller to repeat what they're saying. Considering I'm running a business, this isn't very professional.

Also, if I get sent a picture message, it will often take at least 24 hours to reach me, and when I send a picture message it often takes just as long to send. I have also had a few instances where text messages haven't been received by me or the person I've sent it to.

Then comes the data issue. Strong signal and 3G? Rubbish. Pages take FOREVER to load and mail often fails.

The 2 most common places I use my phone - St Leonards (60% of the time) and Gosford (40% of the time). Hardly the sticks.

Epic Fail.

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8316 Someone from VIC thinks vodafone is worst decision ever at 29 Dec 2010 11:46:18 AM
I was previously with 3 and as i live in a roaming area I was getting charged ridiculous amounts for roaming charges, I was told that if I change to Vodafone I would still have the great range 3 had to offer but would not get charged the roaming fees. I did so coped a 2000 dollar cancellation fee i was assured would be wavered then was stuck with the crappy reception that Vodafone has to offer on top of it. I have no reception in my house, I will have full reception then suddenly my Iphone 4 will cut out and start searching for reception its not good enough and I am locked into a 2 year contract. These issues would want to be resolved soon or I will have take another ridiculous fine and change carriers once again.

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8315 Someone from ACT thinks vodafone is at 29 Dec 2010 11:46:12 AM

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8314 Someone from QLD thinks vodafone is drop out at 29 Dec 2010 11:46:01 AM
As above drop out is my main problem -one in 5 calls on my blackberry drops out ,does not seem to be confind to any particular area although is worse caling or reseiving interstsate.
I also have problems conecting with my wireless internet laptop,which can take up to5-10 min.after several attempts.
After complaining to support many times the result has been sugestions & excuses

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8313 Someone from ACT thinks vodafone is blah at 29 Dec 2010 11:45:12 AM

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8312 Someone from ACT thinks vodafone is very at 29 Dec 2010 11:44:43 AM

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8311 Someone from ACT thinks vodafone is Could Be Worse at 29 Dec 2010 11:44:14 AM
If you think Vodafone is bad, try banking with NAB!

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8310 Someone from SA thinks vodafone is at 29 Dec 2010 11:43:27 AM
Lara LAra BLOODY LARA we dont want to hear you on a MESSAGE machine we WANT to HEAR YOU IN REAL LIFE PLEASE PLEASE PLEASE WE ARE NOT UNDERSTANDING YOUR CUSTOMER SERVICE TEAM FROM BOMBAY MUBAI OR WHERE EVER THE HELL THEY ALL ARE HELLO LANGUAGE BARRIER ALERT WHOS WITH ME?
29 Dec 2010 08:05:02 PM: apparently no one you racist bogan
5 Jan 2011 09:20:48 PM: well sometimes its from india and sometimes its local, both personally i found Indian service way better. they also give me call credit if thereare any complaints
5 Jan 2011 11:08:37 PM: I completely agree with the comment above, being annoyed that "Customer Service" is being handled by people who are not fluent in your language is NOT customer service. while the person above is emotive and angry he does'nt use racism. Racism would be saying "I this the Indian customer service team are a bunch of idiots". I bugs me how so many topics have become socially tabo under the "racism" flag.
6 Jan 2011 11:32:41 AM: getting ripped off with lousy service isnt anything to do with racism, having people ill equipped to perform a job with language issues is the most frustrating experience ever..Lets face it as Aussies we tend to call a spade a spade if we are unhappy we tend to voice it in the most basic and verbal manner. If that is racism you may want to look at your own interpretation of the politically correct handbook which coming from my experience is hell bent on pandering to those that believe it is possible to pick up a turd by the clean end.
6 Jan 2011 02:58:00 PM: hahaha RACIST BOGAN
6 Jan 2011 04:05:38 PM: @6 Jan 2011 01:32:41 PM:I feel genuinely nauseated after reading you verbose reply- you "Aussie"- hardly "the most basic and verbal manner". In fact, it resembled basic slick PR Politician spin, with an ante-diluvian attitude and hidden agenda- so, wild guess, you're "underemployed" after we Aussies flushed away the Little Turd on November 24 2007?
Or overworked spamming for Voodoofone? You tell me, you "Aussie". BTW, most of us write it as WE say it- "Ozzie"
ref: "Ozzie ozzie ozzie oy oy oy" (May be somewhere in VF's cricket promo footage)
26 Apr 2011 08:16:43 PM: Aussie is correct I believe we are on a Website not a Cricket match. I also have an issue with understanding who I talk to when trying to make a complaint to Vodaphone. How can someone try to help you if they cannot understand you and you can't understand them !!!!!! This is not racism it is just FACT....

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8309 Someone from VIC thinks vodafone is so fucking sadface at 29 Dec 2010 11:40:54 AM
Well, i was living in a house that didn't have a phone line so to get internet i had to get one of those mobile thingos. The price was ok compared to other providers, still super expensive, but the service is pure junk! When it rains, drops out .. windy, drops out ... little bit o' cloud ... gone!!

Sometimes just the machine itself is soo poor i need to restart my computer just to get it to recognise itself! I did a speed test and turns out my net is slower than dial up ... seriously??

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8308 Someone from WA thinks vodafone is epic at 29 Dec 2010 11:37:41 AM
Iam with Telstra 3G and my partner is with Vodaphone What a joke it is when i call or text her The calls drop out most times aft 1 - 2 mins talking . If i text her she recieves text usually 24 plus hours later . She called call center & after at least 2 hours wait , was told by someone in India that it was Telstra,s fault . This happens with other Vodaphone users i call or text also. Telstra is far from perfect but Vodaphone is a joke . My partner will be changeing carriers ASAP.

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8307 Someone from NSW thinks vodafone is Terrible! at 29 Dec 2010 11:37:12 AM
I am with 3 Mobile, who I beleive has been taken over by Vodafone. I have to always walk outside my house to get reception, also at work (and I work 2 mins down the road from 3 head office) I get no reception inside our office and have to go on the balcony. Sometimes I look at my phone and it says "No Service" so I have to turn my phone off then back on but they I get coverage.. Customer Service at 3 Mobile is terrible also.
29 Dec 2010 11:46:55 AM: 8080 Someone from ACT thinks vodafone is Epic Fail at 29 Dec 2010 10:21:48 AM
I am with the 3 network and they were fine until they were bought by vodaphone. I am on the $69 plan and was paying around $70-$80 a month. As soon as vodaphone tool control my bills are now in excess of $200. I have done nothing different in the way I use the phone. I was not informed by 3 that they were being sold to vodaphone and when I called them, after hours of being on hold, their help desk was anything buy helpful and I was left with no questions being answered. I am now stuck with a rediculous plan that doesnt meet any of their side of the contract, no reseption and no way out of the contract for another year. This phone company is an absolute joke and I would even say it is a crimanl act.
29 Dec 2010 10:24:20 AM: 3 and Vodafone aren't using the same network it's not as simple as just flicking a switch, if you are having 3 problems then it has nothing to do with the voda problems, just ask Telstra
29 Dec 2010 10:27:34 AM: Yea they are still using Telstra, ironically it's because they are still in contract with them! Hee hee hee
Reply
29 Dec 2010 11:49:21 AM: if your on 3 and you ring Vodafone and vice versa they aren't going to know anything about you, they use different systems, and different networks

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8306 Someone from NSW thinks vodafone is very at 29 Dec 2010 11:36:55 AM
vodaphone is so painfull the sooner my contract ends the better ,the sad thing is the they just sucked me in to a two year contract.

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8305 Someone from ACT thinks vodafone is Pathetic at 29 Dec 2010 11:36:11 AM
I have two phones on the vodafone network for the past 8 weeks. During this time I have had next to no internet access in Belconnen, Civic and Kambah. Phone calls drop out all the time. Delayed SMS. In addition to that the credits that should have been applied to both accounts ($100 on one and 1 month free plus $50 on the other) have not been honored despite 4 phone calls to customer service.

I am now trying very hard to exit these contracts. Worst phone experience ever.
29 Dec 2010 02:17:53 PM: Just got off the phone with vodafone. Both contracts cancelled. Just have to return the phones. No exit fees. Very happy now.

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8304 Someone from ACT thinks vodafone is at 29 Dec 2010 11:36:09 AM
My husband and I switched across to Vodafone and purcahsed on contract 2 phones, one of which failed within two weeks of use. With the failed phone, the service centre is offering a "refurbished" phone which is unacceptable. In the meantime, I bought yet second phone for myself on the contract. Consistently have on service both voice and data inside the house since the last 2-3 weeks, whereas it was OK before. Cannot contact my husband the majority of the time as he does not work in a fixed location in Canberra. Have to go 1km down the road from our house to be able to make voice calls. Spent 2 hours talking to Vodafone Service Centre, Customer Care, "Loyalty" department with no resolution only to be told by a very arrogant Loyalty supervisor in the end that this is not their issue, to contact Technical Department!!!

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8303 Someone from VIC thinks vodafone is IN STORE at 29 Dec 2010 11:34:39 AM
Yesterday I went into a Vodafone store to look at getting a new phone on a 24 month contract (plenty of people were in the Optus store that day, and no-one in the Vodafone store, I wondered why...).

I asked the shop assistant "Can I please have a look at the contract for this phone plan?"
"Uh... what do you mean by 'contract'?", the shop assistant replied.
"I assume to get this phone on the 24 month contract, I have to sign a contract. Can you please give me a hard copy to have a read over?"
"Oh we usually just fill in your details on the computer. Oh and the system is down at the moment."

I am SO grateful the system was down and I had the chance to come across this website!!!!

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8302 Someone from WA thinks vodafone is Pathetic at 29 Dec 2010 11:34:19 AM
Aside from non-existant reception and lousey customer service, are my husband and myself the only ones that have had epic problems getting our mobile phones unlocked from vodacrap? We bought our Nokea E71 phones from vodacrap outright, on pre-paid, now we want to change carriers, and vodacrap have said they are unable to unlock our phones. I spent all last Thursday on the phone to them trying to get some answers and got no where.Has anyone else had this problem ?
2 Jan 2011 09:55:12 PM: Yes. I was assured when I bought my phone outright that unlocking it would only take a few moments online. It actually took a month of calls and emails. It's now finally unlocked - woohoo! Getting the service cancelled and a final account sent looks like it will take a while too. But I'll be rid of them eventually....

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8301 Someone from QLD thinks vodafone is Poor at 29 Dec 2010 11:34:00 AM
Wireless user in Brisbane in an elevated position with a clear view of the city and my reception has been terrible ever since purchasing this option, when travelling regionally reception seems to be hit and miss as well. I use a Telstra wireless for my work and it's 10 times better no matter where I am.

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8300 Someone from NSW thinks vodafone is Horrible! at 29 Dec 2010 11:33:43 AM
- I originally wanted to renew my contract with 3 and was told that 3 and vodafone were merging so I may as well join vodafone now... I told the man serving me that I did not want an iPhone so he sold me a phone that was meant to be "easy and simple to use" - I took his word for it, when I got home it was samsung's version of an iPhone!
- Had a billing error at first so thought I would go into the shop as opposed to dealing with someone on the phone. Waited behind a couple who were getting an iPhone who were clearly friends with the girl who was working behind the counter... speaking in another language to each other, she left me standing there for 20 mins before breaking conversation to say to me "Im going to be awhile, what did you want?" (In a bothered tone), her solution was to thrust the phone in my direction to "call the help centre" - hard when you don't have reception to call or stay connected
- Living in a unit, my mobile is my only source of a phone... and I cannot get reception anywhere at home unless I'm pretty much laying horizontally in a certain spot on the balcony... move even a cm and the call drops out; try and send a message and it will pick and choose when it wants to send.
- Forget about getting onto the internet... when you do it constantly says, "request timeout" or is extremely slow!
- Will have full reception on the screen, go to make a call and won't connect - look back at the phone and I have no reception. I didn't even move!!!


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8299 Someone from ACT thinks vodafone is very bad at 29 Dec 2010 11:32:36 AM
since december i have had my internet connection with vodafone and all this time all i get when i log on is poor to very poor reception i have to talked to several people about this problem and still left with noe good outcome ,am very frustated about this and am very glad that something may finally be looked at through this class action.

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8298 Someone from NSW thinks vodafone is 3 issues at 29 Dec 2010 11:31:35 AM
I am with 3 which is attached to Vodafone and experience the same sort of problems dropping out no coverage in major areas have had no luck with thier Indian based so called customer service guess I am in the same boat

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8297 Someone from NSW thinks vodafone is Dreadful at 29 Dec 2010 11:30:38 AM
Constantly losing signal completely and if I do have a signal it flutters regularly between good and very poor even when staying in one place. Regularly drop connection half way through an activity even when in the City. Live in Northern beaches and signal is non-existent or very poor more often than it is good.

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8296 Someone from NSW thinks vodafone is at 29 Dec 2010 11:30:11 AM
Vodafone wireless internet - very poor reception around center of Blacktown, no reception around Bankstown Hospital.
Vodafone mobile phone - very very poor reception around Bankstown Hospital. Also the signal is intermitent.
Vodafone network coverage in Sydney is terable. The company does not invest in Australia just want to suck the money out of this country. We need Communism in Australia, we need one good publicly own mobile company. Capitalism and competition pail to delivier. The companies act like cowboys in wild west.

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8295 Someone from NSW thinks vodafone is drop outs at 29 Dec 2010 11:29:41 AM
I'm not actually a Vodafone consumer but my partner is.Even as a neutral party to this debacle I'm still somewhat involved. 7 years ago I had "SERVICE" issues with a different Telco and beat them in court, forcing them to pay a full refund .So this should be a walk in the park, unless they backhand some poli to work in their favour and not the consumers..Viva la Revolution!!!

P.S. The last chq for $10 as part of my refund bounced,go figure....

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8294 Someone from NSW thinks vodafone is emergency calls only at 29 Dec 2010 11:29:24 AM
A mobile phone is to be used to make and receive calls. Until I saw the news, I didn't realised vodafone is in such a mess. Taking notice today, I realised my phone can't received or make calls as it's on "Emerg. calls only" mode the whole morning. So it really defeats the purpose of being a "communication" tools.

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