26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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7271 Someone from QLD thinks vodafone is Serious fail... Really disappointed in myself for signing up to such a poor service provider at 28 Dec 2010 05:59:34 PM
The phone regularly drops phone calls, cannot connect to the server whenever I want Internet or apps. So I'm just not getting the service I am paying for. Only 20 mths left on contract! :-(

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7270 Someone from NSW thinks vodafone is Annoyed at 28 Dec 2010 05:59:28 PM
Have been back with Vodafone for around 7 weeks, unable to access the myvodafone for the last 4 weeks. Spoken to the call center they try resetting the password, it doesn't work, they tell me to wait 24hrs and try again...I put the ball in their court for them to ring me back with a solution - they don't! When mention this to other people they appologise but say they cant do anything and will fix - but doesn't happen. Now referred to TIO.
Also have had issues with deals that I signed up for not going through and taking numerous calls and a visit to the store to sort out - deals still aren't being completely honoured, but i don't have time/effort to persue. Billing issues with them charging the credit card rather than bank account.

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7269 Someone from NSW thinks vodafone is very at 28 Dec 2010 05:59:25 PM
i have been with vodafone for ten years as a pre paid customer and my service is shit. i get my txt's two days after people send them to my when im on the fone in the middle of a call my services drops out, and to top it off i applyed for a new fone on a cap on the 3 december and no one got back to me back to say if i had been approved or not so i rang them up and waited an hour on hold to be told some would call me to let me no that i have been approve, still waiting and still hav'nt got the fone i applyed for. "NOT HAPPY JAN"

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7268 Someone from QLD thinks vodafone is UTTER CRAP at 28 Dec 2010 05:59:14 PM
Vodafone have to have the poorest Customer Service I have ever experienced. I hold for over an hour only to be greeted by someone who can barely speak English! (this is in no way shape or form a racist comment. It does, however, show that Vodafone are using 'cheap labour' instead of pumping their profits back into Australia)

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7267 Someone from NSW thinks vodafone is Extremely at 28 Dec 2010 05:59:12 PM
1. I spent over 45 mins on the line twice over the past 2 weeks trying to change my account to a prepaid. They could cancel the account but I had to call back and wait another 45 - 1hr in the queue to register for prepaid.

2. My voicemail can take upto 5 days to come through

3. Some calls go straight to voicemail when the phone is not in use.

4. I cannot contact my son in Geraldton WA as we are both on Vodofone and there isn't any reception. I have to call my daughter in laws Telstra mobile to speak to them.Aicamog and

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7266 Someone from VIC thinks vodafone is Upgrades at 28 Dec 2010 05:58:57 PM
I think you will find many stores reluctant to get involved in upgrades. Stores make money out of customers. Vodafone make money out of taking cutsomers away from stores. Stores can NOT make money that way. In the end you deal direct with Vodafone. The stores make little money and aren't there for you to abuse so it's a BAD circle created by the greed from teh mighty.

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7265 Someone from QLD thinks vodafone is otiose at 28 Dec 2010 05:58:40 PM
When i call to top up my credit it says i am on a Flexi cap so i buy flexi cap credit and when i enter my credit pin it says "Sorry this pin is not used for your services"
28 Dec 2010 06:01:57 PM: Ah! you have to ask for flexicap credit! Buying it from a supermarket? Like they don't know! Don't care. Buy from a real phone store why don't you. At least you might get some propper advice. $29 is a flexicap credit $30 is not. Learn you plans read the brochures! Ignorance is no excuse!
28 Dec 2010 06:06:26 PM: Ah! you have to ask for flexicap credit! Buying it from a supermarket? Like they don't know! Don't care. Buy from a real phone store why don't you. At least you might get some propper advice. $29 is a flexicap credit $30 is not. Learn you plans read the brochures! Ignorance is no excuse!
28 Dec 2010 06:08:45 PM: Ah! you have to ask for flexicap credit! Buying it from a supermarket? Like they don't know! Don't care. Buy from a real phone store why don't you. At least you might get some propper advice. $29 is a flexicap credit $30 is not. Learn you plans read the brochures! Ignorance is no excuse!
28 Dec 2010 06:37:50 PM: HA, Priceless!!!

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7264 Someone from QLD thinks vodafone is EPIC FAIL at 28 Dec 2010 05:58:37 PM
Vodafone has the most unreliable coverage of all the networks I have ever been with. At most I have 2 bars reception at my home in Warner (not exactly rural or anything) and this is so variable I have basically written off using my mobile at home. Sending and receiving MMS is a nightmare, usually taking several hours at least for them to send or be received. I am constantly seeing 'No Service' or 'Searching...' on my phone, even in the CBD. Coverage drops out second to second and with each step.
COME ON VODAFONE, GET YOUR ACT TOGETHER!

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7263 Someone from QLD thinks vodafone is 10outta10 at 28 Dec 2010 05:58:36 PM
Constant drop out of calls.
Constant drop out of calls.
Constant drop out of calls.
Very late voicemail.
Even when there is full 3g and signal there is often limited internet use.
10year custom yet no loyalty scheme...

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7262 Someone from QLD thinks vodafone is 100% Fail at 28 Dec 2010 05:58:33 PM
My bills have been addressed to the incorrect name for over 3 years despite numerous requests to have it changed and numerous staff saying "Oh sorry, it's all fixed now".
When I phoned to make a complaint, I was on hold for over 2 hours and then finally got some Indian fool who told me "Sorry we're closed now and I'm the only one here so you can't speak to a manager... But I'll have one call you back tomorrow night". Well it's been 3 months and I'm still waiting on that phone call.
I had so many phones drop out despite my phone saying I had full coverage. I had voicemail messages coming through a week late.
I finally cancelled my contract but it cost me a couple of hundred dollars to do it!

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7261 Someone from NSW thinks vodafone is very at 28 Dec 2010 05:58:30 PM
i have been with vodafone for ten years as a pre paid customer and my service is shit. i get my txt's two days after people send them to my when im on the fone in the middle of a call my services drops out, and to top it off i applyed for a new fone on a cap on the 3 december and no one got back to me back to say if i had been approved or not so i rang them up and waited an hour on hold to be told some would call me to let me no that i have been approve, still waiting and still hav'nt got the fone i applyed for. "NOT HAPPY JAN"

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7260 Someone from QLD thinks vodafone is very very bad at 28 Dec 2010 05:58:29 PM
my phone keeps dropping out on me and i am sick of it and messesce come days later. i may be a kid but i am sick of vodaphone

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7259 Someone from QLD thinks vodafone is Sick of Vodafone at 28 Dec 2010 05:58:20 PM
I took out a contract in July this year, after the recieving the phone. I was not happy with the phone itself. The battery life was terrible poor mobile and data coverage. I called vodafone and after numerous efforts to talk to an actual person I finally got through. Thy told me to go to my nearest vodafone store the only problem was that it is over an hour away.

They then told me that they would send a postage bag and I could send the phone back the only problem is that I never received the bag. After trying to call back again numerous times. I got defeated and have put up with poor service in both mobile coverage and data coverage ever since. I dont even get coverage in my own house. I constanly miss call and some voice mails dont come through until hours later. I use this phone for my small business also and it has cost me customers.

I tried to transfer the contact to my mother who lives in Sydney thinking that she might get better coverage than me in Rockhampton Queensland. Vodafone then told me I have to go into a store with my mother otherwise we cant do it. If they dont know Rockhampton is a 22 hour drive from Sydney.

I am a very upset vodafone customer

Chris (Rockhampton)

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7258 Someone from QLD thinks vodafone is Annoying bum holes at 28 Dec 2010 05:58:16 PM
I am using facebook on my unlimited plan 45 inifinite plan and it is deducting my usage of and it made my bill exceed 100.00 despite it stating facebook is unmetered. big stuff up vodafail

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7257 Someone from QLD thinks vodafone is Its crap at 28 Dec 2010 05:57:57 PM
I recently canceled my contract with vibraphone for two many reasons to mention.They offered me an early exit payout figure i agreed to this - then they sent me a bill for triple the amount i KEEP CALLING AND ALL I EVER GOT WAS SOMEONE IN INDIA-how do i know as the person said they were based at the airport that's very strange as i work there and they could not even describe the area hm mm.even though my contract does not exist iam still being billed go figure-then they send me an automatic debt collection letter for $48.00 wow this is the last straw.
I sick and tired of paying for poor coverage and drop outs. Very frustrating... As well as customer service (or lack of) that have no idea on the problems. All customer service want to do is transfer you and argue with you about the problem. I have lodge a complaint with the telecommunications industry ombudsman, asking Vodafone to terminate my contract and my sons as well. They are yet to get back to me.

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7256 Someone from QLD thinks vodafone is Extremely fail at 28 Dec 2010 05:57:55 PM
It's useless on my iPhone. Can hardly get reception anywhere and I have to deal with this for another 10 months on my contract! Very disappointing!

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7255 Someone from QLD thinks vodafone is epic at 28 Dec 2010 05:57:38 PM
Constant drop outs, on hold for 50 mins to be connected and drop out three times in a row... billing errors... anyone read this you need to know you can demand the write of an entire bill.... for your trouble. i have had $150 written off over the last month for their constant screw ups and being stuck on hold... also had no messages come through for hours then being flooded with 15+ messages...and poor reception.... iphone 4 combined with vodafone is an epic fail for reception....

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7254 Someone from QLD thinks vodafone is 50% at 28 Dec 2010 05:57:34 PM
Service Provider is Transact from the ACT. Outside of NSW/ACT, Vodaphone is the carrier. Being in QLD it is very hard to get coverage and even a phone call from someone in NSW that doesn't drop out. Basically I don't understand why all carriers can't have NATIONAL coverage.

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7253 Someone from NSW thinks vodafone is FRUSTRATING at 28 Dec 2010 05:57:27 PM
NO SERVICE ANY WHERE, HAD ENOUGH AND WANT OUT!

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7252 Someone from QLD thinks vodafone is Extreme at 28 Dec 2010 05:57:23 PM
not getting service - reception and call drop outs.

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7251 Someone from NSW thinks vodafone is frustrating at 28 Dec 2010 05:57:09 PM
Poor reception.
Txt messages fail to send.
Receiving txt messages days after sent.
Picture messages regularly fail to send even with full signal.
Sometimes unable to make calls even with full or near full signal.
Major areas around Sydney have very poor or no reception.
Calls drop out.
I won't even start with the problems associated with there 3G service using the internet.
I don't bother calling Vodafone customer support as it is a waste of time and gets you nowhere.
Over it....

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7250 Someone from QLD thinks vodafone is extremely at 28 Dec 2010 05:56:41 PM
People call me to be told I am unavailable or my ph is turned off. I never turn my ph off!
People getting my texts hours or days after I send them!
Ph calls dropping out all the time!
NOT HAPPY VODAFONE !!!

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7249 Someone from QLD thinks vodafone is Rediculous Invasion of Privacy!! at 28 Dec 2010 05:56:39 PM
About a month ago I reported vodafone to teo as somehow my husbands phone account had been muddled with another vodafone's customer. After a vigorous 3 days of constantly having a phone to my ear (mind you 95% of the time i was on hold) I continuously got told that they could not access my account without the correct personal information. I then got on my web account which had another ladies name as well as all of her information, bills and phonecalls. Finally after contacting TEO I got a phone call from a vodafone representative willing to listen. As my vodafone phone was out of action I had to rach up my optus bill which still sits at a total of $600 + as I simply can not afford to pay it. Vodafone keep telling me that they are compensating my account by giving me 9 months credit but since then they have added a subscription to the account which i've been told was authorised and is on contract which can't be canceled. I added no such thing to my account. Also I've still got the other customers details on my account page. And they refuse to take responsibility for my optus bill so i've got optus threatening debt collection etc...

the only sufficient compensation is for vodafone to cancel my accounts with them... and i'm not going to give up until this has happened.

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7248 Someone from QLD thinks vodafone is Dodgy at 28 Dec 2010 05:56:37 PM
I ended my contract with vodafone 6 or more months ago and have called 5 time waited on hold for hours. Each time been told they will refund my money that they owe me in credit. Still no refund.

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7247 Someone from VIC thinks vodafone is WHAT HAPPENS WHEN YOU CALL VODAFONE ??????????????????? at 28 Dec 2010 05:56:37 PM
WHAT HAPPENS WHEN YOU CALL VODAFONE ???????????????????

There is a slut who introduces herself as Lara ( Like i give a fuck about her) After more than three rounds of automated menus you are offered "if you are thinking of leaving Vodafone" strangely its option "4". When you eventually get through there is silence on the line as the unnamed operator waits for you to say something. If you dont say something they dont either.Theres no 'Hello welcome to vodafone,how may we help you' ... its just silence.Maybe them hoping you will go away.

I never find out the person im speaking to.


It appears (and I still struggle to believe this is true) that the sole purpose of option 4 at Vodafone is to tell the customer they can't leave for reason a, b or c or indeed to explain they may leave but must first pay an exhorbitant sum of money for the priviledge.

The service is crap because im sure they have worked out a tolerance threshold and have calculated the likely impact of churn on revenue ,and has worked out that if you keep your shit below this threshold you make more money by ignoring and abusing your customers.

Their customer service and plans have gotten worse. Vodafone has no landline infrastructure to maintain so they should be able to offer far better prices than Telstra.




28 Dec 2010 06:26:56 PM: Those are some amazing calculations you have figured out there, pretty impressive info, i suppose you have figured out when the world is going to end?? Pathetic!!

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7246 Someone from VIC thinks vodafone is very at 28 Dec 2010 05:56:35 PM
Unable too make calls from my own house, approx 20km out from melbourne cbd, phone calls drop out constantly, customer service is terrible and very unhelpfull

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7245 Someone from NSW thinks vodafone is Disgusting service/ customer service. Lies, lies, lies at 28 Dec 2010 05:56:34 PM
I've been passed to iPhone support almost everytime.
Poor customer service.

Kept telling me to reset the phone.

Phone message to ppl calling in said my phone was off ( it's never off).

Phone cut off during call to vodafone and that never called back.

Kept trying to give me extra data when I was complaining about not being able to use my phone Internet.

Won't release me from contract even when EVERY month they do not love up to their end of the contract.

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7244 Someone from QLD thinks vodafone is at 28 Dec 2010 05:56:23 PM
the phone keeps droping out allt he time we were in stroms the other day and lost power to my house and we could not even ring anyone to find out what wa sgoing on as the service was not there and every time the customers ring me i loose clients as im in realestate and have lost sale due to customer mnot been able to reach me in time or days later receiving texts lol

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7243 Someone from VIC thinks vodafone is Upgrades at 28 Dec 2010 05:56:20 PM
I think you will find many stores reluctant to get involved in upgrades. Stores make money out of customers. Vodafone make money out of taking cutsomers away from stores. Stores can make money that way. In the end you deal direct with Vodafone. The stores make little money and aren't there for you to abuse so it's a BAD circle created by the greed from teh mighty.
28 Dec 2010 05:58:19 PM: Relpace spelling error! can = can't sorry for typo

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7242 Someone from QLD thinks vodafone is pretty fail at 28 Dec 2010 05:56:15 PM
I only receive about half of my txts and nearly all of my phone calls drop out for no reason, even for an important job interview! i only just changed over and now feel like the biggest chump. thanks guys

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7241 Someone from SA thinks vodafone is VO...DA...FR...US...TR...AT...ING at 28 Dec 2010 05:56:10 PM
wHEN MY LAST CONTRACT WAS GRATEFULLY NEAR ITS END..I CALLED CUSTOMER SERVICE(I ALWAYS PUT A COUPLE OF HOURS ASIDE FOR THIS HAIRPULLING ENDLESS TASK}AND WAS ASSURED THE LATEST HIGHPOWERED TURBOCHARGED NO FAIL MODEM WOULD BE ON MY DOORSTEP WITHIN DAYS...IT WAS THE FASTEST THING VF EVER DID...IVE BEEN ON THE PHONE WITH THEM EVERSINCE...DROPS OUT EVERY COUPLE OF MINS...AND FORGET ABOUT 12PM TILL 1.30AM...IVE RECIEVED OUTRAGEOUS BILLS...MORE TIME ON THE PHONE WITH CUSTOMER DISERVICE!! AND AM GLAD THE CONTRACT I RECIEVED IN THE MAIL IS AT LEAST SOMEWHAT CORRECT BECAUSE THEIR VERSION IS A FEW GIGS LESS, HENCE THE HUGE BILLS...AN...YW...AY...RE...AL...PI...SS...ED...OFF...!!!

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7240 Someone from QLD thinks vodafone is Beyond fail at 28 Dec 2010 05:55:54 PM
I used to have Vodafone for my mobile, now i'm with Virgin, guess what? I went on a road trip to Adelaide, Ballarat and back to Brisbane in the week before Christmas. On Virgin i was without cover for about 4 hours for the whole trip!! Not bad considering at home in suburban Brisbane I get that every day!! And let's not forget the mobile broadband debacle a few weeks ago. I couldn'e get online to submit my BAS statement, so now I have proof that I couldn't, for the ATO thanks to vodafail.com. Oh and of course, i tried to buy a new phone using bonus bank, but hey, guess what they don't accept Commonwealth Bank mastercard debit, so my bonus bank $ are useless, gotta be a legal precedent there!!
28 Dec 2010 05:58:33 PM: Damn it. almost went to virgin first. instead i got ass raped by vodafone
28 Dec 2010 06:00:57 PM: Damn it. almost went to virgin first. instead i got ass raped by vodafone
28 Dec 2010 06:47:56 PM: Hey, I was with Vfucked for over 5 years in country SA, and accepted that in the country reception ain't so great, even on Telstragic 3GEEEwizz. But having a 2G phone seemed to actually help, and then i move back home to Qld, (Gold Coast) it was woeful, got a new Nokia 3GEEEwizz on Vfucked and guess what, got better reception on my old 2G faithful on Vfucked. And of course the wireless broadband was shit too. Moved up to Brissy 6 months ago, still shit, even on 2G. Go Virgin

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7239 Someone from QLD thinks vodafone is at 28 Dec 2010 05:55:33 PM
One in two calls drop out why do we in a capital city great work VFail.

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7238 Someone from QLD thinks vodafone is 60% at 28 Dec 2010 05:55:25 PM
Have been a Vodafone customer for over 10 years. Worst reception ever with new plan via Crazy Johns. Will be changing when plan expires shortly.

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7237 Someone from NSW thinks vodafone is CRAPOLA at 28 Dec 2010 05:55:24 PM
I have been a Vodafone customer since mobile phones where first introduced and i have never had the problems like ive had in the last 12 months. I am running a business and i have lost endless amounts of clientel and money. People call me and cant get through italways says im on the phone and i dont get a txt saying i have voicemail for like 4 days later and by this time my clients have gone somewhere else. I had a family emergency last week and no one could get through to me for 2 hours. This is appauling. I am on a $99 cap and I have just received a bill with an extra $220 in call charges which i will be refusing to pay as i have to call people back at least 4 times in one phone call which means paying 4 flag fall fees.Here is a list of problems ive experienced in the last 12 months:

1. No service
2. Call failure
3. Call not possible
4. Dont receive txt messages for days later
5. Dont receive voicemail msgs
6. dissconnected from calls at least 4 times in one phone call
7. swirling sound when on a call and have to hang up and ring back
8. Every time i ring Vodafone im on hold for more than an hour and i have a newborn baby so i can never hold on instead i select an option for someone to ring me back once its my turn in the line. No one has ever rang me back.
9. Unable to send txt msgs cause it says my sim card is full.
10. Never able to log onto the Vodafone website as it never loads.
11. Vodafone is curently investigating my phone contract as i rang them and told them i wanted out of my contract an i was promised that someone would call me back within 72 hours. It has now been over a week and i still have not heard anything.

I also have wireless internet with Vodafone and received a bill for $800 being for extra internet usage over my 5G a month allowance. In 2 years i have never exceeded my limit with Vodafone. When i rang them they told me all this usage was the exact dates i was in hospital after i had my baby. How is this possible when me or my partner where not home. I refused to pay that bill.

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7236 Someone from QLD thinks vodafone is Very!! at 28 Dec 2010 05:55:21 PM
Hardly ever receive SMS's, and if by chance I do they come hours, sometimes days late!!!!!!!!

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7235 Someone from QLD thinks vodafone is EPIC at 28 Dec 2010 05:55:14 PM
1. Paid for new ringtones - never received (this has happened a number of times) 2. Crap coverage. 3. My account has reverted to my previous name - how? I didn't even sign up with my current Vodaphone pre paid under that name!! And to change it back i have to supply all my original paperwork..why should I? its Vodafones issue not mine.

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7234 Someone from QLD thinks vodafone is at 28 Dec 2010 05:55:14 PM
No coverage in country towns at times and none in San Francisco USA and other large cities overseas

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7233 Someone from VIC thinks vodafone is pathetic at 28 Dec 2010 05:55:12 PM
I have my internet and mobile with vodafail and have had nothing but trouble with both of them. When I signed up for the net I was at pains to make sure that I would have internet coverage where I live, Glen Waverley, and was assured that I would have coverage. Well, in my house I amluckyto get one bar and I get kicked off more often than not. There is also a conflict with the mobile number assigned with the internet as I keep getting someone elses sms's.

My mobile has the same coverage issues but I also get no services, voice mails three days after the call was made (which never rang at my end), someone will sms mea picture and it'll take 2 or 3 days for it to get there.

So I rang them today and was on hold for about 40 minutes (apparently that's good after reading oter stories) then the only thing that they'd do for the net was to put the plan down to $5 a month for now,but when I go home after my holidays then I ring the technical support I go through the whole thing again.
The mobile issue was a laugh because all I got was the speal about how much money they were spending, how things were going to get better ect.... basically they said that there was nothing they could do (we tried the on and off, settings ect - hello like I hadn't already tried that) then I was told that they would be happy to unlock my phone as long as i paid the $25 which they would then credit to my account and then I go out and buy a prepaid sim card with another carrier to see if it works better in my phone or not. How stupied is that...... going straight to the ombudsmen now...

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7232 Someone from QLD thinks vodafone is at 28 Dec 2010 05:55:10 PM
I owned a vodafone mobile phone.The charger died,so i went to a vodafone store where they told me that they did not stock chargers for their own phone.I then called vodafone to order a charger.2 hours and 12 transfers later i was put through to the billing department who told me they couldnt help me.Thanks vodafone,your awesome

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7231 Someone from NSW thinks vodafone is Useless at 28 Dec 2010 05:54:56 PM
Iwant my money back and no penalties.
28 Dec 2010 05:56:02 PM: and I want a money tree. Both of which wont happen. You have joined the voda ripoff club

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7230 Someone from QLD thinks vodafone is at 28 Dec 2010 05:54:46 PM
dropped calls, late messages like 24 to 72hrs later, some people dont even get my messages or i wont get theres till days later..poor support lack of reception mid you living in brisbane and optus and telstra has full service i have 1 bar then drops... there only after our money and dont care about the quality of service...went for too long now...wake up stupid vodafone you rip offs....

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7229 Someone from QLD thinks vodafone is Crap at 28 Dec 2010 05:54:45 PM
3G coverage is a joke. I only get the lowest reception most of the time and it drops out all the time. I have been a Vodafone customer for 14 years and when contract up in June I am leaving them never to come back!

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7228 Someone from QLD thinks vodafone is bad at 28 Dec 2010 05:54:32 PM
always drops out or has no service at all.

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7227 Someone from QLD thinks vodafone is Mobile & Internet at 28 Dec 2010 05:54:31 PM
My mum had a prepaid mobile with Vodaphone and has had no end of problems trying to re-charge (She isn't very phone literate) so I endeavoured to help her with it and gave up in disgust, it was one of the most non-user friendly thing I have ever had to do. We have since converted her over to Telstra which is alot easier as she can do this online. We gave up trying to unlock the PUK on her phone as she had owned it for over two years as we were told it was going to cost us $50 and of course you guessed it you cannot get hold of anyone from Vodaphone on the weekend to help with this particular issue.

Myself personally - we were in the process of changing over from Optus to Telstra and I wanted to ensure that we didn't have any issues with loss of internet as my husband runs a business from home so we purchased 2 prepaid Vodaphone Mobile Internet USB's and I can honestly say that my comment was Please give me Dial Up it's alot quicker than what I was dealing with. After ringing Vodaphone to check on the connectivity I was told that we were in a perfect reception area - Goodness help those that weren't in a perfect reception area. I will never deal with Vodaphone ever again.

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7226 Someone from VIC thinks vodafone is A great deal! at 28 Dec 2010 05:54:31 PM
I am not in any strife from Vodafone anymore. But I am not happy with the poor reception, sometimes I don't get messages until the next day. Usually if I'm on the phone the call will drop out half way into the phone call & I will need to turn my phone off & back on to get full reception again.
I have had huge bills from them, poor & rude service when I've called up to question it as well. I have had them clear a bill of $1400.00 because I was on the phone for over 2 hours.
I think they are ridiculous & once my contract is up I will definitely be looking elsewhere!

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7225 Someone from QLD thinks vodafone is pathetic at 28 Dec 2010 05:54:16 PM
Totally erratic!! I drive on the major freeway each day and it drops out in different places everyday. I get messages late or not at all. The reception is terrible

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7224 Someone from QLD thinks vodafone is calls/messages/ at 28 Dec 2010 05:54:13 PM
i have numerous problems with services such as my uncle who lives with us receiving messages from my mobile even when he is next to me have made a complaint and to no avail excuses excuses it was someone elses fault or the phone itself so i have now purchased 3 phones and still i have the problem also drop out no connection

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7223 Someone from NSW thinks vodafone is where do i start? at 28 Dec 2010 05:54:08 PM
I also am experiencing the phone drop outs. Normally its about 1 minute in. I also go to call people and it doesn't connect. I also fail to receive messages on time. After calling vodafone and waiting on hold for half an hour the lady eventually said that i have call barrings activated (yes, I personally chose to block messages to my phone). For everyone out there who are having this problem dial #330*0000# and then it will say call barrings canceled.

I also had a problem paying my bill online, i called customer service and eventually managed to contact a vodafone phone answerer. I say it like this because I couldn't understand a word she was saying and visa versa. She told me that I could pay my bill over the phone but she couldn't guarantee that it would register as paid. She gave me a three day extension. I then since managed to pay it but three weeks on it still hasn't registered that ive payed even though its been taken out of my account. I went into the vodafone shop and told them about it and they said there was nothing they could do and I would have to contact customer care. What is the point of having a shop if you cant get help from them? Just there to make sales and faulty promises.

Also, my bill this month has miraculously gained a couple of dollars. From them sending me your bill is now due message, it now says after texting 1512 that its extra few dollars. Of course i cant get through to customer "care". Although I did email them. However i received an automated response listing nothing more then what was available on the internet. It then changed the status of my communication to "Solved" which meant no further action would be taken. I then replied to that response and got another email saying that it would be up to a couple of months due to "holiday" period before I would get a response.

I also fail to get reception for most of the day at work. I work in a well populated metropolitan area and still have no reception. Its pathetic.

My boyfriend took his phone into the store to get fixed, after telling him that it would be fixed withing 2 weeks and no phone replacement phone could be offered he contacted them 3 months later to find out what was going on. They said they had been trying to contact him. He found out they were ringing his mobile number (after he had requested they ring his work phone). How helpful. Little did they know he had borrowed an old phone from a friend and had no miss calls over the period of that 3 months.

Lara, the automated phone answering service is pathetic. Its ridiculous and it takes over 5 minutes to get transferred to a help department who then put you on hold.

Their bill checking service also conveniently is unavailable towards the end of the billing period so you can not check your balance and adjust usage accordingly .One day, you've got $100 left, the next day your minus $20 when only 10 messages were sent.

In summary, I'm am so unsatisfied with the service Vodafone provide and cannot wait to get out of my contract! Kudos for bringing this lack of service to the public's attention and getting the majority to unite to force Vodafone to act.

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7222 Someone from QLD thinks vodafone is no reception at 28 Dec 2010 05:54:06 PM
I have no reception in Brisbane CBD? Thought this would be an area with the best service.

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7221 Someone from QLD thinks vodafone is 11/10 at 28 Dec 2010 05:54:03 PM
sms messages not being sent
sms messages arriving 24 - 48 hours after being sent
constant drop outs no matter where you are situated when trying to make a call
forever getting 'no network coverage' messages


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7220 Someone from QLD thinks vodafone is at 28 Dec 2010 05:54:01 PM
I have experienced calls dropping out for weeks so I went into the vodafone retail outlet at Northlakes but they assured me it was not their fault but a problem with my phone which was just out of warranty and gave me the details of two repairers that I should take my phone to.

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7219 Someone from QLD thinks vodafone is FAIL!!! at 28 Dec 2010 05:53:57 PM
Always drops out! Having a conversation and just automatically drops! call back and say one or two words and drops out again!!! WHATTTT THE????? HOW IN THE WORLD ARE YOU SUPPOSE TO HAVE A CONVERSATION! PISSES ME OFF! . Text messages are not getting sent through until hours after! what the point is that! I sent like 20 messages to husband once and didn't get response! totallly nottt cool!!!!! got it 5 hours later! all at once!

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7218 Someone from QLD thinks vodafone is Completely at 28 Dec 2010 05:53:56 PM
I signed up for a broadband internet stick for my laptop a couple of years ago. It never worked in my home. I complained and was told that it would be cancelled.

I got a credit check to upgrade my phone plan and was told I had an outstanding debt with vodafone. The only thing I'd ever had with them was my internet.

I chased it up and was told that it would be corrected, and sent them back the modem. I received a letter from a debt collector AFTER this and followed it up with them telling me it would be resolved.

I have recently received YET ANOTHER letter about a debt I should never have had, for a service they were unable to provide.

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7217 Someone from QLD thinks vodafone is a lot at 28 Dec 2010 05:53:32 PM
My voicemail arrives days late. Unable to get internet as it takes a long time and then says the server is not responding (major issue). Poor reception in most areas.

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7216 Someone from QLD thinks vodafone is at 28 Dec 2010 05:53:32 PM
my vodaphone drops out constantly, in the middle of phone calls, always searching for service , says no service i got told it was the service and would be fixed within a few days but that was 3 weeks ago.i even got another phone through another company just so i had service for my job

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7215 Someone from QLD thinks vodafone is Dropped calls at 28 Dec 2010 05:53:30 PM
Tried 4 times to speak with my friend using my Vodafail prepay sim. Call went through then went dead within 10 seconds, even though call duration was still ticking over. Swapped over to my Virgin $5/mth iPhone 4 and had no problems calling her. I feel sorry for the engineers at Vodafone and surprised they had no rollback plan.

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7214 Someone from NSW thinks vodafone is Worst Customer Service Ever at 28 Dec 2010 05:53:10 PM
I purrchased a Pocket WiFi prepaid pack on the 24th of November, what a mistake...

It all started when I received a post paid pack the next day, they stole my $99 immediately, I called and they couldnt help, they said I was sent the wrong pack, and after atleast 10 x 1 Hour phone calls, I was told there was nothing that could be done becuase I was sent the wrong pack and wasnt supplied a phone number, so therefore wasnt eligible for a refund, I have called atleast anothe 10 times since, each call taking between 1 and 1.5 hours, I am sure they have some kind of mechanism that only puts you on que after an hour, same old story, having to explain my situation each time because there are no notes on the system, then I am told to send an email I do, then get one back, I have sent 8 since, telling me the only department that can help is customer servie by phone, then I call and they tell me there are no notes and why am I so upset if I havent called before and they need a chance to sort it out, yeh, 25 phone calls, over an hour each and 8 emails, why didnt I do something about it...
basically, I have paid $99 for a modem I cannot use and am not entitled to a refund, because Vodafone didnt send me a number to register, their fault, yet I must suffer...

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7213 Someone from NSW thinks vodafone is Dropping out at 28 Dec 2010 05:53:06 PM
A 1hour phone call droped out 6 times toady & We where both in one spot the hole conversation.
The phone signal was full bars, but then drops to no bars when the phone call is cut & I have to call back.
It's not my phone as I have tried other phones

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7212 Someone from QLD thinks vodafone is Quite fail at 28 Dec 2010 05:53:04 PM
Text messages I send not arriving or arriving late and almost always not arriving when sent to overseas numbers, absolutely awful coverage - even from the same location, I'll have coverage half the time and not the other half, voicemails not arriving or arriving late, dropouts when I'm using the internet... very disappointed.

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7211 Someone from QLD thinks vodafone is Vodafone is very fail. I thought it was just my phone mucking up. at 28 Dec 2010 05:53:03 PM
I recive text messages from anyother network but if it is from another vodafone phone I don't usally get it for a couple of hours sometimes |:

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7210 Someone from ACT thinks vodafone is Very fail! at 28 Dec 2010 05:53:01 PM
My mobile always cuts in and out of service. I thought it was my phone but now I know it's Vodafail!!!! #@#*

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7209 Someone from QLD thinks vodafone is lot at 28 Dec 2010 05:53:00 PM
My voicemail arrives days late. Unable to get internet as it takes a long time and then says the server is not responding (major issue). Poor reception in most areas.

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7208 Someone from WA thinks vodafone is Very when visiting Queensland at 28 Dec 2010 05:52:58 PM
I visited my Brother in QLD 3 XMas's ago out in Western QLD just out the back of Brisbane. I had a great job working IT training in WA for four of the big hospitals.

I had no coverage and could not inform work that I had missed my flight, and being XMas, could not return for a week or later.

The WA Government politely told me they were not renewing my contract in the coming Months.

90% Coverage my bum, I'm still looking for work, and back in QLD with another provider

Citizenperth

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7207 Someone from QLD thinks vodafone is FAIL at 28 Dec 2010 05:52:54 PM
Bought a vodaphone Internet stick yesterday. BIGGEST MISTAKE. No frikken reception anywhere.
29 Dec 2010 10:46:29 AM: Why would you do something like that will all the bad media about their reception????? Should have just bought a Telstra stick!

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7206 Someone from VIC thinks vodafone is FAIL at 28 Dec 2010 05:52:54 PM
Kind of laughable that the worlds largest telco cant make a go of it in a workable manner!

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7205 Someone from QLD thinks vodafone is Customer Service at 28 Dec 2010 05:52:41 PM
I have been a customer for a while now, however when I wanted to just upgrade my phone, the vodafone stores told me that they did not have the ability to organise that for me, instead they said to ring customer service and it can be done. Well, hours upon hours of waiting, even after midnight I tried and still I couldn't get through, even six in the morning and no answer, I went back to the store, and again they said they couldn't do it and to just keep trying. After many attempts of wanting to upgrade to the new iphone 4 finally within 20 minutes OUT OF SHEER LUCK that I got through only to have to talk to an indian I couldn't even understand!

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7204 Someone from QLD thinks vodafone is vodafone SUCKS at 28 Dec 2010 05:52:37 PM
cannot send any emails from my iphone. cant get reception on merrimac and worongary which are standard full coverage ares on every other company. Calls wont even connect half the time. This is a phone I use for emails ALWAYS. I can't even send emails. So far vodafone has goven me a $20 credit. THATS IT! I will never use Vodafone again. Terrible reception, useless service at least 30 - 45 minutes on hold every time, just to be told that their 'server' is down and has been down now for at least two months. I am stuck in a contract and want to get out of it and join a company that works. I send MMS to people that, if they are lucky, get it within 1 or 2 days, and they are also with vodafone!
28 Dec 2010 05:58:30 PM: Also, internet is SO SLOW if it works at all. 3G is a joke. People try to call me, phone is on, and goes to msg bank.... which takes days to get.

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7203 Someone from QLD thinks vodafone is at 28 Dec 2010 05:52:33 PM
no call and delayed msg

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7202 Someone from QLD thinks vodafone is a lot at 28 Dec 2010 05:52:32 PM
My voicemail arrives days late. Unable to get internet as it takes a long time and then says the server is not responding (major issue). Poor reception in most areas.

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7201 Someone from QLD thinks vodafone is Epic! at 28 Dec 2010 05:52:27 PM
Went to check my account balance the other day and "Lara" the auto-matic phone message told me they w ere un-able to give me my information, she then said I can send a blank text message and they will text my account balance to me, so I did that and ofcourse never got my account balance. I called back again 2 days later to find out I was then over my pre-paid balance... that would never have happend if I got the account balance when I first called up.... thanks for the extra $25 on my phone bill vodafone!

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7200 Someone from QLD thinks vodafone is vary fail vodafone at 28 Dec 2010 05:52:23 PM
me and my brother have lost service since 10am on the 28th of december and even following all their steps we still dont have service rather, we need service to call work as i am a manager i need my phone in case they need me or there is something wrong at my work.

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7199 Someone from QLD thinks vodafone is FAIL at 28 Dec 2010 05:52:20 PM
They said that 8g and then theyd stop billing but it started with $39.95 to $112.00 this hurt my bank alot

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7198 Someone from QLD thinks vodafone is at 28 Dec 2010 05:52:12 PM
Never have any reception or internet

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7197 Someone from QLD thinks vodafone is worse than optus! at 28 Dec 2010 05:52:00 PM
i keep losing service.. randomly dropping out.. had my iphone plan for 12 months (today) and it's getting to be worse service than the optus i left!
28 Dec 2010 06:04:34 PM: Ahhhhh hahahaha funny... all my friends are with Optus and they constantly complain about reception.... But wow Voafone.

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7196 Someone from QLD thinks vodafone is Bad! at 28 Dec 2010 05:51:58 PM
I was sold an internet package and was assured I would have reception. When I got it home and tried to use it, there was no reception, I complained so many times and tried to cancel, they wouldn't let me cancel unless I paid an exit fee. Why should I pay an exit fee when I'm not even getting a service I paid money for. And why cant you talk to anyone that is in the sae stae or country as you?

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7195 Someone from QLD thinks vodafone is way tooo fail at 28 Dec 2010 05:51:48 PM
my phone calls never get to the stage of cutting out cause they NEVER CONNECT IN THE FIRST PLACE...so ridiculous

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7194 Someone from QLD thinks vodafone is Shocker at 28 Dec 2010 05:51:37 PM
I thought it was due to having a new I phone that calls kept dropping out - but it's not! It's Vodafone! I regularly have calls drop out or regularly can't get service. Shocking. Shame on you Vodafone. Will definitely be looking at someone better

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7193 Someone from QLD thinks vodafone is a lot at 28 Dec 2010 05:51:36 PM
My voicemail arrives days late. Unable to get internet as it takes a long time and then says the server is not responding (major issue). Poor reception in most areas.

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7192 Someone from VIC thinks vodafone is Most Painful at 28 Dec 2010 05:51:20 PM
Hi just want to let everyone know i have been affected by vodafones no service and have been under 24 mth contracts with 2 of my iphone mobiles and if u keep persisting being strong they will release you with no charge exit fees, if u have been with them more than a year demand u keep your phone without paying them a cent! They have allowed me to keep my iphone 3 but the iphone 4 must go back with no charges at all!!
Hope this helps
Remember Vodafone broke the contract not u by providing us with little or no Coverage!!

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7191 Someone from VIC thinks vodafone is Massive Fail at 28 Dec 2010 05:51:11 PM
I have had a number of phones under their contracts, and all of them running android. Everytime i make a call it lasts 5 min max and then drops out, no matter if i made the call or if they called me, cant surf the net because always low reception, and they decide to blame the android software saying it is still buggy. My freinds have android phones and they dont have problems on other carriers, it just seems to me me.

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7190 Someone from VIC thinks vodafone is late msgs, hidden charges, no reception at 28 Dec 2010 05:51:07 PM
msgs arrive late, where ever i go there is no coverage or reception. Very unhappy with the plan, i found other companies were cheaper then vodafone.

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7189 Someone from QLD thinks vodafone is very fail at 28 Dec 2010 05:51:07 PM
Phone cuts in and out i receive phone msgs hours later sick of it just wanna get out

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7188 Someone from QLD thinks vodafone is FAIL to the max...... at 28 Dec 2010 05:51:07 PM
No reception at all.........they can shove it!!!!!

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7187 Someone from VIC thinks vodafone is Crappo 100% at 28 Dec 2010 05:51:00 PM
zero coverage in Barwon Heads Vic on internet, emergency calls only on beach area Ocean Grove and Barwon heads, dropped calls after 2 - 3 mins guaranteed. I have retracted my contract been waiting 3 months for the paperwork to be sent cancelling contract! OPTUS wins the day excellent coverage...will never gamble again on another service provider...absolutely hell waiting 1 hour on the line to Vodaphone...insist on talking to a manager...claims to have lost the returned handset luckily I have the paperwork and Australia Post paperworkand tracking stuff too ...be really careful to keep this everyone when they want you to return the handset / INTERNET HARDWARE we couldn't even get into the internet 10 mins walk from the Vodaphone shop in Westfield Geelong on a new handset and they cant take it back.... its straight off to Vodaphone, immediate contract activation (tried same day return)...BUYER BEWARE...WE ARE STILL WAITING FOR CANCELLATION OF SERVICE AFTER 3 MONTHS...KEEP ALL PAPERWORK AND CALL TELECOMMUNICATIONS OMBUDSMAN NOW RATHER THAN LATER

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7186 Someone from VIC thinks vodafone is 100% at 28 Dec 2010 05:50:59 PM
I had to switch to Optus to coverage in Maldon or drive 10mins out of town to get Vodafone service. When living in Frankston I got no service on the train either.

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7185 Someone from QLD thinks vodafone is very at 28 Dec 2010 05:50:32 PM
I sick and tired of paying for poor coverage and drop outs. Very frustrating... As well as customer service (or lack of) that have no idea on the problems. All customer service want to do is transfer you and argue iwht you about the problem. I have lodge a complaint with the telecommunications industry ombudsman, askingVodafone to terminate my contract and my sons as well. They are yet to get back to me.

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7184 Someone from QLD thinks vodafone is EPIC at 28 Dec 2010 05:50:28 PM
I was promised that Vodafone would have better coverage and have coverage where i live. in fact they guaranteed it. yet not only do they have limited coverage at my home residence but they also failed to have coverage at my work, in my town, its just bloody shocking. and im sick of hearing them tell me that according to their coverage investigation, i do have coverage in my area. BULL SH!T!!! you cheating, lying #$!@ #&#!%&

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7183 Someone from SA thinks vodafone is Extreme at 28 Dec 2010 05:50:26 PM
No bloody coverage, line drop outs, messages not coming thru and all in days work. How can you be forced to pay for something that you are not receiving. Vodafail should stop all charges to their 7million customers and fix this immediately or let people out of their contracts. Governments stand up for your voters and stop this joke cause at the moment vodafail are making millions of dollars from people ringing back or accessing voice mail. Wankers

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7182 Someone from VIC thinks vodafone is Fail indeed at 28 Dec 2010 05:50:25 PM
People ring me yet I get a msg telling me I have a voicemail, but the phone was not off or in use. This happens often!.

I would not be surprised if these problems are 100% deliberate as it would raise revenue because we have to call them back, using our vodafone plan.

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7181 Someone from QLD thinks vodafone is extremely at 28 Dec 2010 05:50:22 PM
recharging prepaid from phone fails regularly. logging onto the website takes too long and recharge from there usually fails also. Reception is poor. Only good thing is the 365 plan they offer which is good for pensioners. (me)

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7180 Someone from QLD thinks vodafone is Fail at 28 Dec 2010 05:50:16 PM
I have done the text a ringtone on Vodafone loads of times. This time though it wouldnt work. I have spend over 4 hours and 2 emails trying to get it refunded as it wont download. Have now given up!! So basically they have kept my money for nothing!
I am over being on hold with vodafone!

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7179 Someone from QLD thinks vodafone is 11/10 on the failscale at 28 Dec 2010 05:50:10 PM
Constantly dropping out and rarely having more then one bar of reception (especially while out). What's the point of the mobile if you can't use it?

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7178 Someone from QLD thinks vodafone is 75% at 28 Dec 2010 05:50:08 PM
The call drops atlest 5 times during a half a hour conversation.It's very annoying!!!

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7177 Someone from QLD thinks vodafone is IT'S F&^%ED at 28 Dec 2010 05:50:04 PM
NO network at all in alot of areas - drop outs - connection failing - dials, takes my flag fall $$$ then drops out - Trying to run a business but how can i when this happens? This is absolutely out of this wirld!! We are not living in a 3rd world country ..... HELLOOOOO VODAFONE!!!!!!
UPGRADE!!!! ABOUT TIME I THINK!!!! making the switch tomorrow... So over unreliable service from vodafone

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7176 Someone from NSW thinks vodafone is awful at 28 Dec 2010 05:49:58 PM
calls forever dropping out when i recieve calls im forever moving around just to try to keep somme reception

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7175 Someone from VIC thinks vodafone is at 28 Dec 2010 05:49:39 PM
I moved to house in Nov 09 to an outer melb suburb which according to the vodafone coverage map has "standard coverage". I have NO reception inside or outside, or out in the open or up on the main road or standing on one leg with my fingers crossed. I was trying to for weeks and weeks over 6 months in the end, speaking with different vodafone people, I heard every excuse, spoke to so many departments, with so many accents, spent so much time waiting and of course this was all when I was meant to be working or driving because I couldn't call from home in my spare time. They did send me a "new" very old model phone which occasionally comes up with 1 bar of service but then proves useless when it's needed. I gave up when I was told by an Aussie supervisor in a complaints department that I would have to see out my contract because it's not there fault because I moved, true, but I said to him that it is there fault i have no reception where they claim to have reception, when they clearly don't, he then blamed it on the tall trees near the boundary of our property (at least 50 metres from the house) and that this would be the "final decision" on this case. I'm completely over it, my contract has got 5 months to go and I can't afford to break it but I can't afford to be unavailable to the rest of the world even more. I'll be moving to telstra in the new year.
I thought I was the only one, Thank You for uniting us and breaking the silence of "No network coverage"

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7174 Someone from VIC thinks vodafone is NO GO at 28 Dec 2010 05:49:24 PM
I think that I will anounce that I no longer will pay my bills for a service I can't get. I will anounce it here as Vodafone aren't interested. I hope that this will be taken as a legal contract by me for breaching the vodafone CONtract. Who wold like to comment legally on my position???? Stand and be couted now!!!!!

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7173 Someone from VIC thinks vodafone is 2 broadband stick at 28 Dec 2010 05:49:16 PM
After over 3 months of calls back and forward (to call centres) who don't and can
t do anything I finally managed to get my contract cancelled and my bills reversed for a product that does not work. Very frustrating experience

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7172 Someone from NSW thinks vodafone is deadly at 28 Dec 2010 05:48:43 PM
Messages that I send out are delayed by hours and messages sent to me arrive a day or more later. stupid vodafone, calling them is even worse. every single time the waiting time is +30min, and sometimes, just to spice it up, the call fails and you have to call and wait at the end of the line AGAIN!!! voda = EPIC FAIL!!!

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