26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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6148 Someone from NSW thinks vodafone is Fully Fail at 28 Dec 2010 08:30:21 AM
I am a relatively new customer to Vodafone - four months on contract. At first I thought I was having problems with my handset: poor reception (often none at all!) call dropouts and very poor call quality. But then is poke with other vodafone customers and they mentioned similar problems and advised that Vodafone were upgrading their network. It's been 4 months of frustration and the network issues poor reception /call quality / dropouts) are still occurring! Very poor performance Vodafone!

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6147 Someone from Somewhere else thinks vodafone is Liars at 28 Dec 2010 08:30:14 AM
Before flying into Brisbane from Auckland, on 7th November 2010, I had contacted Vodafone AU to find out what was needed for a new Prepay SIM to be activated quickly. I was told that if I purchased the SIM card plus a recharge this would be activated within 15 minutes. I arrived, bought a Prepay pack and a recharge pack, and was unable to activate it through the phone number provided by Vodafone. They told me to try web activation. Still nothing. They said wait 24 hours, still nothing. On 8th November Vodafone customer support informed me they were having a problem with their system and they would have to manually activate my SIM card. They said this would take 4 days to sort out.

I purchased the Vodafone AU prepay pack because I was in Australia for 4 days to be with a terminally-ill parent and needed to always be contactable. Despite having this information, Vodafone AU were unable to establish a connection for me. I left Australia with an unused, unactivated Prepay pack and unused recharge. Vodafone AU refused to refund these, despite telling me over the phone that they knew of these issues at the time they advised me activation would only take 15 minutes. They have not responded to my emailed complaints.

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6146 Someone from QLD thinks vodafone is black spots at 28 Dec 2010 08:29:59 AM
Sunshine Beach no service in many parts of the area. (postcode) 4567

When you have a business, (Big Problem) as we need to go to a high area to receive a call and to send one.

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6145 Someone from QLD thinks vodafone is sucs at 28 Dec 2010 08:29:49 AM
Thanks voafone, no service inside my home. Having to go at least 1k up a hill to make a call and don't receive any calls or text messages unless I do same. I am an invalid.

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6144 Someone from WA thinks vodafone is Data Usage Pricing at 28 Dec 2010 08:28:15 AM
I was on a pay as you go plan with vodafone. Over a 3 day period I was charged for data usage on my phone which I was not aware of. For some reason my phone had downloaded 54 megabytes of data over this 3 day period. To my surprise vodafone had charged me for this data $1,003.00 which I was shocked to find out. I have tried calling there customer service and got the same service, long waiting times. When I finally got through to someone I explained the complaint and why they do not notify there customers of unusual activity which on an account which was th case in my instance as I never use my phone for internet access. I also asked them how they charge people for data access, what the exact rate they use as I think $1,000.00 for 54 megabytes does not look correct. The person I spoke had no clue and said they would call me back. This was over 2 weeks ago and no one has called me from vodafone to explain this. I now have a bill they sent which they expect me to pay and still have had no respone from vodafone to my complaint. I have now cancelled my account with for a number of reasons but will be taking this further.

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6143 Someone from NSW thinks vodafone is disgusting! at 28 Dec 2010 08:27:49 AM
Irecently joined up with vodafone not knowing they were the worst business EVER! I have 2 phones with them now one for me and one for my partner, my phone is forver telling me i have no service even though before i joined up i asked if there was 3g service where i live! PFFFT no 3g service in my house nor at my work or even in my driveway. I have to drive a few km's to get some service and even than it cuts out. i cant count how many times ive rang vodafone to complain, the customer service is disgusting and they put you on hold a 1000 times. My phone isnt the problem, the crappy vodafone service is!!! i want out of my contract but i cant get through to anyone! Should of stayed with optus prepaid!!!

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6142 Someone from SA thinks vodafone is VERY BAD at 28 Dec 2010 08:26:35 AM
I cannot take calls from my house at all as they always drop out, my friends don't ring me on my moblie anymore as they know it drops out. I always have to ring them back from my home phone. But to make it worse I got a phone whilst in NZ and it has international roaming through Telstra and it has full reception at my home. The phone also drops out in the city and I nearly missed a job interview because of this, do they do this so people call back and have to leave a message so we all have to get our messages, as they get money for this. When my son tells me what is wrong with your phone as it always drops out, well only another 18mths left on contract and I will be seeing how much to pay out as this phone is costing me..

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6141 Someone from WA thinks vodafone is Classic fail at 28 Dec 2010 08:26:22 AM

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6140 Someone from NSW thinks vodafone is They are an embarassment, a disgrace and an insult at 28 Dec 2010 08:26:22 AM
I have been having problems with vodafone coverage on my iPhone for over two years.

In Sept (2010) I became aware that I was unable to send email from my phone. Since then I have spent literally hours waiting to get through to so called customer service. The wait was never less than 50 minutes and on one occasion I held out for one hour and fifty. The excuse was always the same - external ISP's were blocking the vodafone outgoing server because of a spam issue! A vodafone technical rep told me on one occasion that the problem was affecting approx 40% of the vodafone customer base. (Wouldn't you think that would be sufficient enough to go public on the matter and let people know there was an issue - if for no other reason than to put additional pressure on the alleged ISP's?) But not vodafone. Sweep it under the carpet and tell people all will be fixed up in a 'few days'! What a joke!

After weeks of this 'service' and leaving messages for someone from Customer Service to call me I contacted the TIO. At least that got a response but (irony or ironies) due to poor coverage everytime someone called me the call dropped out! However, when I did manage to call back immediately on the number that came up on my mobile I got a message to the effect of 'this person is not taking voice messages' or we cannot take your call right now please call back later'. As I said, 'customer service'!!!

In the midst of all this I got a letter from the vodafone Resolutions Team saying they had tried to contact me and if I didn't contact them by the 18th Dec they would consider my complaint resolved. Rich or what. I promptly replied saying if I hadn't heard from them by the 18th Dec I would take it they were accepting my position that they were in breach of their contractual duties and they were accepting that I was released from my contract with no further payments required.

LAst week I finally managed to get a call from a gentleman at their Resolutions Team who offered to release me from my contract but asked me to pay $600 in order to be able to keep the iPhone. I refused and put the proposition that as a good will gesture for the disgraceful service, time lost, disruption etc they should cancel the contract and offer the phone as a good will gesture. The person I spoke to was talk to his supervisor and get back to me. I'm still waiting.

In short, vodafone is a disgrace as a national carrier, an embarassment to the telecommunications industry and an insult to its customers.

I will be contacting the legal firm considering the class action and making all my records - dates, times, mobile numbers for vodafone staff as well as copies of all my correspondence with both vodafone and the TIO available to support the action.

It is great to see this web site and congratulations to those involved. I considered setting one up myself at one point but opted instead to try and raise the issue through some other channels, including Talk Back radio but without any success.

I am happy to be involved in any future activities on this matter and vodafone in general because 'service' of this 'quality' should not be kept a secret!

Rgds

Jordan
28 Dec 2010 09:51:22 AM: Jordan - what was the outcome of your TIO complaint?
28 Dec 2010 07:21:48 PM: They have given Vodafone 20 days to respond to my follow up compliant about missed / dropped calls from their Resolution Team and the fact that I could not get through to the numbers those calls came from. My complaint has been escalated to a Level 2 complaint. I am happy with the TIO's response. At least it got vodafone act. I should have mentioned above that vodafone has been aware of the outgoing email issue since August. As per my post above I expect vodafone to release me from my contract (I've been with them ten years), waive outstanding bills and I will now galdly return the iPhone. I'll keep you briefed.

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6139 Someone from VIC thinks vodafone is Epic at 28 Dec 2010 08:25:36 AM
Since Vodafone and 3 merged I have constant no service on my 3 handset until on the 22nd of December I had no service for the next 4 days. After speaking with customer service people in call centres overseas I was told that maybe the sim card or the phone was faulty. There is nothing wrong with the sim card or the phone. Read the paper the other day and saw the light Vodafail. My wife is with Telstra and have had excellent coverage and 3G.
28 Dec 2010 08:30:08 AM: My sister says exactly was told to her re the sim card and phone. She was on the phone from 8:30am to 10am. Still no closer to resolution.

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6138 Someone from QLD thinks vodafone is at 28 Dec 2010 08:24:26 AM
Signed up for 24 months,had to move location due to injury at work. Now on pension. getting no service at new location and have to pay vodafone 20 months payments for nothing. Explained situation but received no compasion.
28 Dec 2010 08:33:38 AM: Vodafone,that is disgusting.
28 Dec 2010 12:39:24 PM: It's not their fault you moved fool, if you moved overseas, could you just leave your contract? If you could, everyone would "change their address" to leave contracts early and get new phones!

Leve this site to real problems goose ...
31 Dec 2010 01:00:32 AM: And stop using you have an injury and you are on a pension for sympathy. I only have one leg and one arm, doesnt mean that I should get special privileges regarding contracts because of this.

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6137 Someone from QLD thinks vodafone is Major Fail at 28 Dec 2010 08:23:59 AM
I have been with Vodafone for over 4 years now but always on pre-paid until recently. When I got my new mobile on a contract I had problems with the phone not connecting to the computer to be able to update the software and was told by vodafone there was nothing that could be done as it was obviously a phone error.

Have recently returned from overseas but had my plan set up for roaming while away. While awau I received between 2 - 6 messages a day from vodafone to tell me I was in the UK. Approximatly 30 messages in total. Since being home my coverage has been really poor. Reception dropping in and out while sitting in my lounge room (have never had a problem here before now), loosing my 3G and not getting voicemail messages till the next day.

Am really disappointed that vodafone has become so un-reliable as have never had a problem with them in the past.

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6136 Someone from NSW thinks vodafone is Ultimate fail at 28 Dec 2010 08:22:43 AM
i spend an average $150 a month and deal with drop outs several times daily.
Data is slow and drops out constantly. :( wtf is going on!!!

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6135 Someone from NSW thinks vodafone is a global concern. at 28 Dec 2010 08:22:27 AM
28 Dec 2010 08:24:07 AM: Another fine example of success by 13 members of the Vodafail social media team.
28 Dec 2010 08:35:03 AM: YA SCAMMERS

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6134 Someone from QLD thinks vodafone is very fail at 28 Dec 2010 08:22:17 AM
I have been with vodafone for over 10 years and have only started experiencing issues over the last 2-3 years. My phone drops out, we constantly have connection errors when it finally does call, and text and voicemail messages can come up to 3 days after the fact. Not good when we are trying to run a business!

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6133 Someone from VIC thinks vodafone is Customer service is as bad as their coverage! at 28 Dec 2010 08:21:58 AM
Apart from the usual complaints about drop-outs, poor coverage etc, I left Vodafone for Virgin because of the treatment I recieved from customer service. I have been a Vodafone customer for nearly 10yrs on a $79 a month cap, and I have been wanting to up-grade to a Iphone for about 3 months. Everywhere I went customer service told me I couldn't up-grade at the moment, they were only dealing with new connections! Well vodafone,because of your attitude towards loyal customers, I have now cancelled my membership with you and gone elsewhere, and got myself a new Iphone to boot! P.S My wife wil be joining me in about two months when her contract concludes!

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6132 Someone from NSW thinks vodafone is epic fail at 28 Dec 2010 08:21:37 AM
sending and recieving messages that take 3 hours and missing out on all the fun !!!

ahhh !

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6131 Someone from NSW thinks vodafone is too frustrating for words at 28 Dec 2010 08:21:26 AM
Not only does my calls drop out continuously, but their customer service is non existent.

I bought a $200 Vodafone touch screen from a Vodafone shop in Eastgardens Mall. I had to send it back three times to be repaired. The customer service, said they would only send me a phone through the post, they would not give me a fone to the same value, nor would they refund the balance, and the shop said they didn't exchange phones. I had no place to turn except to Department of Fair Trading.
snowyblue71@unwired.com.au

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6130 Someone from QLD thinks vodafone is Criminal! at 28 Dec 2010 08:20:44 AM
I have been with Vodafone for approx. 6 months living in Sydney, the reception wasn't great and there where a lot of dropped calls. It was frustrating but bearable. I have now moved to Woody Point in QLD and the reception is beyond ridiculous!! NOTE THAT WOODY POINT IS NOT IN THE COUNTRY OR WHOOP WHOOP.... IT IS IN REDCLIFFE 30KM NORTH OF THE BRISBANE CBD IN A VERY BUILT UP AREA.

I have a problem with about 80% to 90% of calls. If I am lucky enough for a call to connect the reception frequently dropps out and I need to confirm what has been said.

Ofter my phone will show me 2-4 bars but when I try and call the phone simply won't connect AT ALL!! I then need to put the phone into flight mode, then back so it re-connects to the network and then it will connect.. but not always.

Often the phone shows as being connected to the network but no calls and sms come through. Callers go straight to voicemail.

At times SMS's won't send and I have to retry about 3-6 times for successful transmission.

I need my phone for business and this low level of service is just not acceptable. In my apartment the phone is barely usable.

FUNNY THOUGH I ALSO HAVE A VODAFONE MOBILE INTERNET STICK AND IT WORKS FINE!!???!!!! NOT A NETWORK ISSUE???????????????? DATA WORKS BUT VOICE DOESNT!!!!!!???????????? PLEASE EXPLAIN!!!
28 Dec 2010 09:19:14 AM: Dude - sorry to tell you but Redcliffe is lucky to have electricity. I'd support the Governor of Queensland calling out the Army Reserve so we can fence Redcliffe off from the rest of Australia. Maybe we could get the Navy to drag it out to sea?

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6129 Someone from VIC thinks vodafone is Horrific at 28 Dec 2010 08:20:25 AM
My sister was with 3 and moved to Vodafone around 3 weeks ago. Man, it's difficult to have a conversation on the phone when it KEEPS DROPPING OUT or her voice is totally unable to be understood. She has tried calling Vodafone with continual frustration when speaking to customer service - discussion keeps going around in circles - "we will investigate". She wants to get out of the contract but has been told it will cost her over $1k.

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6128 Someone from NSW thinks vodafone is mobile reception and call drop outs at 28 Dec 2010 08:18:35 AM
2 USB broadband devices (which have been returned and contract cancelled without charge because of unreliable service). Trying to sort out 2 mobiles with constant call drop outs and poor reception - about 12 hours wasted with vodafone 'support'.
Small business that relies on mobiles.
Spoke with vodafone 'retention team' yesterday and the guy could not admit they had problems - claiming the media coverage was orchestrated by a competitor!

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6127 Someone from VIC thinks vodafone is Like the Aussie Cricket Team all PR no delivery! at 28 Dec 2010 08:18:13 AM
We just left voda phone (three) because of poor coverage for over 10 years only it seemed to get worse not better particularly in the last few months.

We also more recently had major issues with multiple text sending. The same text would be received by the one person several times. Each time would be charged. We complained for several months and the process was terrible. Not only did voda phone (three) fail to fix the problem, but communication was horrendous. On hold each time for nearly an hour, English as a second language issues, patronizing frustrating customer service methods and receiving a bill for cancellation after been told we wouldn't. Never again.

Charlesgreen66
15 Jan 2011 10:46:59 AM: Yes someone said Anna Bligh should captain the Australian Cricket Team as she is awsome at disaster managment, maybe the COE gig at Vodafone ?????? your thoughts ??
15 Jan 2011 10:47:18 AM: ooppss CEO gig :)

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6126 Someone from QLD thinks vodafone is 1 out of 10 at 28 Dec 2010 08:17:22 AM
I joined Vodafone 2 years ago and complained numerous times about calls dropping not once but Everycall I make here and each time they said it was my top of the range Samson Mobile was the problem and not their service ... Wife had even worse problems and again more lies. These days I find sending an sms fails 3 out of 10 attempts. And thats now with a Nokia.

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6125 Someone from NSW thinks vodafone is Very Fail at 28 Dec 2010 08:16:28 AM
My USB stick rarely works and my iPhone performance is very disappointing on the web - Vodafone's technical support is laughable and when I couldn't get any email/web coverage at all (twice - once for 3 days and once for 2 in the last year) they even denied there was a problem! Funny though, how they added credit card charges when they wanted to and there was nothing we customers could do about it and they can afford to pour multi-millions into sports sponsorship eg cricket and motor racing.

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6124 Someone from QLD thinks vodafone is RADIATION. at 28 Dec 2010 08:16:08 AM
Voda is terrible. The reception has gone down the drain. But people also need to think about radiation and how it affects society. Radiation from when you send a message or call someone it tremendous!

If you just put a phone to your ear when you are calling someone, the radiation travels through your body and mainly head which causes brain tumors. What I have done to minimize the radiation travelling through me is I use loudspeaker whenever there is a call coming through.

I thought you could just get a headset and use it whenever a call is coming through. But that is actually worse because the radiation travels through the wire, into your ear (presumably causing a brain tumor).

But now, there is a solution to all of this... there is a type of headset called an 'air-tube'. So you connect this to your phone like any normal headset. But half the wire is electronic and has radiation, but the half coming going into your ear is air along with the sound that travels through the air tube.

That is a good solution, as it has no radiation so you are safe whenever you receive a phone call.

Although, don't leave your phone in your pocket because the radiation travels through it to your body. With some more advanced phones, you can go to settings and profile (Silent, Loud, Normal, Meeting etc.), it then comes up with 'Offline', which means no radiation is going to your phone. But on the downside you can't receive any messages or phone calls.

I think the best thing to do is to turn your phone off as much as possibly, so the radiation doesn't travel through you.

Hope this helps.
28 Dec 2010 08:46:13 AM: It seems Vodabone are doing their best to reduce radiation levels overall!
28 Dec 2010 10:05:52 AM: thats probably why you don't have any reception n00b... Offline mode, great idea

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6123 Someone from ACT thinks vodafone is Phone is ''off'' to callers, delayed texts and voicemail at 28 Dec 2010 08:16:04 AM
People trying to call me say that my phone is off when its not. Not getting voicemails til hours later, not getting messages til a day or so later, there are a couple of messages i still havent received. Usually have to turn my phone off and on again, then get an influx of voicemails and messages. Now having to do this on a regular basis just to make sure I am not missing anything important. Looking for another provider, unfortunately, i still have about 9 months left on my contract.

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6122 Someone from TAS thinks vodafone is 3G coverage woefull at 28 Dec 2010 08:15:32 AM
I have noticed a reduction in reliability of the network since they released 3G in the Hobart area and surrounding suburbs. I work in Glenorchy, very lucky to get a 3g signal (1 to 2 bars at most) and 3g internet pretty much will not work. I live at Oakdowns near Rokeby, 3g pretty much non existent (i can see cell towers (not sure whose) and a clear line of sight to the mountain (if that helps)) but no useful signal on my mobile. I have their wireless broadband modem that will only get max 2 bars reception on 3g but extremely slow data speeds. My mobile is high end (is more than quadband too i think)but for it to operate properly i have to set it to EDGE (reliable and faster data speed than 3g/HSDPA for me). Quite often SMS messages are not sent or received and my partner (on Pre-Paid Vodafone)her messages send multiple times (sometimes send 6 or 7 times!!!) My Telstra wireless Broadband modem work flawlessly most of the time. Will be considering moving to Telstra at end of contract due to terrible service of late (I have been with Vodafone since mid to late 90's).

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6121 Someone from NSW thinks vodafone is nothing works ! at 28 Dec 2010 08:13:54 AM
sighned up to vodafone early december. I live in newcastle and if I am inside ..NOTHING Outside Nothing..I had to go back to optus and am now out of pocket and to speak to vodafone is impossible !!!!

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6120 Someone from WA thinks vodafone is HALLS HEAD Poor Coverage at 28 Dec 2010 08:13:28 AM
Both Vodafone users in this house. Extremely disappointed in the lack of coverage in our street. Vodafone don't care. Have rang them, emailed them, visited vodafone kiosk.... nothing they say to do helps.. Perhaps the Iphone they say? But if we send it back and it turns out to be nothing wrong with the phone....WE HAVE TO PAY for the "consult service" plus postage both ways!??
28 Dec 2010 01:43:10 PM: lol, you should have googled the "iphone" before you got it. It is well known for crap reception.

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6119 Someone from QLD thinks vodafone is Poor Mobile Internet at 28 Dec 2010 08:12:37 AM
Thought mobile internet plan would be useful to me, signed up for Vodaphone based on price and promised coverage at home in Cairns. After using for a short time realised that service was next to useless, often unable to connect, when connected speed slower than dial up (event though advertised as 'broadband'). I repeatedly complained by phone, at the third party supplier, and in-person at Vodaphone office over a period of six-moths. Eventually, the vodaphone telephone agent agreed that I send my unit back and they would cancel my contract, now with another provider and connectivity and speed far better (event hough not perfect). Vodaphone experience cost time, stress, money on calls/visits to Vodaphone, and visits to internet cafe to send/receive important emails. Never again.

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6118 Someone from ACT thinks vodafone is massively at 28 Dec 2010 08:12:23 AM
I have just sent my Happy New Year text messages - 50:50 that they will get through in time.

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6117 Someone from SA thinks vodafone is Deteriated at 28 Dec 2010 08:12:12 AM
We used to own a vodafone store, and could see the writing on the wall.
i warned and warned that as a store we were riding a wave of disgruntled telstra customers and when that wave stopped Vodafone will be in trouble.
i could see it happening from reduced commisions to a degedation of customer care. we as a store were effectively destroyed. Now i am out and about and get tired of dropped calls , useless data. Try and check your emails or surf the web. The web page will just hang and hang. All telstra needed was some good plans and then telstra can ride the back of disgruntled vodafone customers.

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6116 Someone from QLD thinks vodafone is vodafone not for business, not for anyone at 28 Dec 2010 08:10:58 AM
I used to work for 3 mobile and then vodafone and I know the network is not up to scratch, everytime I used a vodafone trial service I had no service in most buildings or houses and I stared to get loads of complaints from customers I sold to, if you are a 3 customer vodafone will want you to transfer to vodafone in the next 15 to 24 months as the 3 network is finishing up, my advice is to not ever go to the vodafone network , it is a cheap version of what a proper network should be like and you will have nothing but service issues, optus and telstra are the only proper networks in Australia so try them instead, even when I had a free Vodafone service from my ex employee u always had my own simcard with another carrier as I knew the vodafone one would not work in most places, most employees widely know the vodafone network is not good so I feel for them as they have to sell this bad product to keep their jobs.

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6115 Someone from QLD thinks vodafone is at 28 Dec 2010 08:10:47 AM
22.5 months ago I took up a Blackberry Storm and vodafail $79.00 monthly contract. What an unbelievable, harrowing experience. 90% of ALL calls dropped out, I would say 99% but you wouldn't believe that.. THe Storm is a dreadful handset, I really don't know what is worst Blackberry or vodafail, maybe it was the combination. They did replace the handset, but by then I was over it. I took a prepaid next G service with telstra which works EVERYWHERE. I honored my contract but really I paid for getting NOTHING but frustration... Sue Sue sue.

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6114 Someone from VIC thinks vodafone is very very poor at 28 Dec 2010 08:10:22 AM
My wife and I purchased a vodafone mobile each after some heated debate with Telstra,
We were informed that vodafone would work at our house, we got home charged our phone and all looked great until we tried to make our first phone call after about 2 words it dropped out and we now have very little coverage if any at our house which has made things very difficult as we have 2 young children and who knows when you will need to make an emergency phone call.
It all has been a very costly exercise and one we will not be doing again

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6113 Someone from TAS thinks vodafone is stupidly fail at 28 Dec 2010 08:10:21 AM
yeah 2 things here - not only the constant drop outs but on christmas eve when the service went completly bung up - i was in a minor car accident and need to call my spouse but couldn't - very distressing not being able to get help!

and their mobile internet is a SHAM! - i was smart ... i checked the coverage maps before i brought the device and where my house is its definatley in the 3g coverage area casue i have a damn antenna 0.5km away on the hill behind me, you can even see it from my window - but i could barley ever get a 3g signal and if i did it was terribly unreliable making me have to get on their 'EDGE' network wich is slower then dialup speeds - after numerous complaints they said the area i was in was a known black spot even though the advertise it as 3G coverage and pretty much told me id have to go with someone else - so i went with telstra - no problems now!
28 Dec 2010 08:24:12 AM: Sorry double post!
28 Dec 2010 10:47:39 AM: Same here for me, most definitely within good reception range (according to Vodafone's maps) 3g and mobile internet pretty much no go! Argh... You would also think that Glenorchy, major major population area just outside Hobart would have decent 3g, nope!
28 Dec 2010 05:57:38 PM: Intriguing as i sit in Glenorchy on my Mobile Broadband working perfectly, and has done for the last 2c years... I wonder if you have taken the initative to call and get them to check things out for you ?
Very easy to jump on the bandwagon and say "me too.." but a common trend of a lot of these posts is no one actually doing anything about it !
Ring or email them and see if they will help, If not then at least you have something to winge about !

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6112 Someone from WA thinks vodafone is EXTREME at 28 Dec 2010 08:09:57 AM
I was signed up with 3 (who used telstra in Bunbury) for the lst 3 years and had no problems at all. Since vodaphone has taken over 3, i generally have to walk outside to be able to hear the person on the other end. At the moment we are in Tom Price, WA to visit my girlfriends family and i get no service here at all.

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6111 Someone from TAS thinks vodafone is stupidly fail at 28 Dec 2010 08:09:55 AM
yeah 2 things here - not only the constant drop outs but on christmas eve when the service went completly bung up - i was in a minor car accident and need to call my spouse but couldn't - very distressing not being able to get help!

and their mobile internet is a SHAM! - i was smart ... i checked the coverage maps before i brought the device and where my house is its definatley in the 3g coverage area casue i have a damn antenna 0.5km away on the hill behind me, you can even see it from my window - but i could barley ever get a 3g signal and if i did it was terribly unreliable making me have to get on their 'EDGE' network wich is slower then dialup speeds - after numerous complaints they said the area i was in was a known black spot even though the advertise it as 3G coverage and pretty much told me id have to go with someone else - so i went with telstra - no problems now!

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6110 Someone from NSW thinks vodafone is incredulous at 28 Dec 2010 08:09:39 AM
After many painful experiences with Indian call centres I only deal with companies who have Australian customer service. I speak on a clear line and with people that have accents I can understand that live in Australia. Vodafone is un-Australian

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6109 Someone from NSW thinks vodafone is at 28 Dec 2010 08:08:54 AM
constantly have only 1 bar, constantly calls dropping out. Have recently changed to unlimited which costs $99 a month, only to find i cant make calls i loose calls after spending lengthy time giving information for insurance quotes etc and have to start all over again with a new person at call centres. Having spent 60 min waiting on for complaints they offered me $10 off my next mth, big deal, then the call dropped out( funny about that) not to mention the call centre is in India and although very polite i cant understand them . mmmm but they are less frustrating than LARA, will never go to Vodafone again but what are the options ? Is there any better?

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6108 Someone from VIC thinks vodafone is at 28 Dec 2010 08:08:49 AM
I often can't get reception in country Victoria, eg. 5 mins drive from Castlemaine, ie. 1.5 hrs outside Melbourne - not exactly the outback!!!

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6107 Someone from VIC thinks vodafone is Worst Service I have Had at 28 Dec 2010 08:08:41 AM
I recently switched from Telstra and signed a 2 year contract with Vodaphone because the deal and promised services couldn't be beaten anywhere else. I have not had any call that I have made last longer than 30 seconds without dropping out. I cannot access the internet as promised, I can very rarely get and when I do I lose it after a few seconds. I am trapped for the next 2 years and I am angry.

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6106 Someone from VIC thinks vodafone is very fail at 28 Dec 2010 08:08:24 AM
my sim card keeps going to sos mode my calls keep dropping out and i have 2 accounts and they both do the same..just not very happy with them only reason i am with them is my hwhole family is with them

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6105 Someone from SA thinks vodafone is Mega fail at 28 Dec 2010 08:07:39 AM
My husband and i have contracts with 3 who were bought out by Vodaphone. We left Vodaphone to go to 3. We have bad reception and at times cant here each other in metro Adelaide. Our phones also drop out on occasion. Its the biggest backward step for a telco since mobiles were invented. As soon as our contracts are up we will be changing over for good. Very disappointed.

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6104 Someone from NSW thinks vodafone is 3 customer now experiencing dropouts at 28 Dec 2010 08:06:23 AM
I have 3mobilebroadband - got it when it first came out more than 2 years ago - worked OK until a couple of months ago ... something to do with the Vodafone/3 merger/acquisition ? Now I have fairly frequent dropouts, including in the middle of important business. 3Customer Service have been pretty good all along - including during this 2 month period... but I didn't realise the 2/Vodafone connection until last week as it wasn't mentioned by 3.

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6103 Someone from NSW thinks vodafone is at 28 Dec 2010 08:06:03 AM
I have drop out problems, so service problems. In this day and age one would think this should not be an issue. Come on vodafone get your act together or I will be changing servers.

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6102 Someone from NSW thinks vodafone is Complete at 28 Dec 2010 08:05:34 AM
Very limited 3G since September, when operable is extremely slow.
Multiple dropped calls.
Failure for Vodaphone to respond to any texts, email or phone calls since September.
Currently resolving issue by complaint to TIO.

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6101 Someone from ACT thinks vodafone is Reception, Internet and messaging at 28 Dec 2010 08:03:55 AM
I have been with vodafail now for 3 years. The first 2 year contract went well without any issues, now it's a different story. I convinced about 6 other people from my family to join vodafail due to my pleasant initial experiences with them. Since then my brother has cancelled his voda contract and gone back to telstra. My parents will be going elsewhere when their contract finishes due to buzzing noises coming from their nokia handset which vodafail couldn't resolve. My wife and I will be terminating our contracts during the middle of 2011 due to bad reception issues, calls going straight to voicemail and not being able to call anyone even with supposed full coverage. I had major issues with my iPhone approx 2 months ago where I couldn't access email and safari, vodafail refused to help. I have had huge bills for my mobile broadband as the USB stick was giving incorrect data usage information. I hope class action comes of this as I will be making our small protest against vodafails pathetic coverage and service issues. We are awaiting our contracts to finish mid next year or before if I take it to the ombudsman. Vodafail... You have lost about 6 customers and soon to lose a further two due to your incompetence.

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6100 Someone from QLD thinks vodafone is DISGUISTED! at 28 Dec 2010 08:02:55 AM
Well in total, I have called Vodafone over 5 times, in which all calls lasted atleast half an hour. Firstly the reception on my phone. I am in an area where there is 100% reception, I should be able to use 3G right, however I can only use 2G and there is no cure according to Vodafone Technical Support. I own a blackberry so I use my phone for my business also, and I have actually lost out in profit because people are unable to contact me when i am in this frequent area where there should be reception but isnt. I've got a bill for over $1000, and half of the time, I couldn't even use the phone. I also get random texts that are telling me to pay my bill, when I already have. One day i actually spent 3 hours on the phone to someone, i couldnt even understand that well, who wouldnt let me talk to a supervisor. This is just a glimpse. But as of late Vodafone is a FAIL, and I'm NOT happy!! I'm glad that I'm not the only one in this situation, there really is a problem, and im not going to accept the slight apology from Vodafone Customer service officers as enough anymore!

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6099 Someone from NSW thinks vodafone is the worst network coverage ever at 28 Dec 2010 08:00:28 AM
i have 2 accounts with vodafone and both always drop out, cant sent messages or anything.
The only way i have been able to get incontact with vodafone was by email, because i tried by phone and no one could help me, i went to vodafone shops and same problem no one can help me.
Finally after a dozen emails back and forth to vodafone they agreed to give me 3 months free.
But still this didnt fix my problem with no network coverage.
I have kep all their emails and i will be planing to take further action about the problem after January 10th , as in my emails it states that everything will be fixed by that date!

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6098 Someone from WA thinks vodafone is Coverage at 28 Dec 2010 07:59:58 AM
I'm in Perth metro area and my phone constantly drops out. It is easier to use the house phone, which actually costs me more as a lot of the numbers I call are STD or mobiles. Then there is the problem receiving text messages. For example all my birthday text message I received all at once 6pm the next day and this morning (29/12/10) at 4pm I received a message that was sent on boxing. I also lost 3 days of messages. I have been into Vodafone about these problems and I'm told it's not them it must be my sim card which has been replaced and nothing has changed.

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6097 Someone from WA thinks vodafone is Just plain bad at 28 Dec 2010 07:59:56 AM
I am with 3 - no problems for years but then 3 and Vodafone merge and now we get constant call dropouts, no reception etc and nothing can be done...

My contract expires in a few months and I will be leaving, all the promises in the world and the only thing that will make them get it is to change to someone else

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6096 Someone from QLD thinks vodafone is no reception in my place and no data almost anywhere at 28 Dec 2010 07:59:14 AM
this has to Bethesda worst network ever, no reception downstairs or upstairs unless outside of the house, this should be called a mobile out of your house network only, it seems it never work inside a building or house, it is absolutely a joke of a network , luckily I signed up on a no congratulating basis but I feel bad for those who did sign up on a contract, I do give you my support and I hope the TIO will help you get out of vodafone and into a proper network like optus or telstra.

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6095 Someone from TAS thinks vodafone is IT IS OK at 28 Dec 2010 07:58:39 AM
I tried to check my coverage using your link above and it doesnt work. I receive a message if I continue it may cause damage to my pc. For a "Concerned consumer" you claim to me I would have thought you would test your links are safe to use before putting them here. At least Vodafone accept their service needs improving and are working hard to lift the standard. Perhaps we should know just who is paying for this site... Some ambulance chaser perhaps offering a Class Action. I see Optus has their name at the bottom of this site. Who else ?
28 Dec 2010 08:02:51 AM: Beware of these posts. The Vodafone social networking team have been to adopt normal or dumped down language and cause mischief on these sites.
For the record, it has been stated that this is an independent site.

Who cares anyway when its clear that Vodafone is screwed?

But I would agree with the trouble loading the coverage map ;p
Id assume its because the site is so popular?
28 Dec 2010 08:02:52 AM: Beware of these posts. The Vodafone social networking team have been to adopt normal or dumped down language and cause mischief on these sites.
For the record, it has been stated that this is an independent site.

Who cares anyway when its clear that Vodafone is screwed?

But I would agree with the trouble loading the coverage map ;p
Id assume its because the site is so popular?
14 Jan 2011 11:57:12 PM: Vodafone released it's infinite plans
Optus tried to sue as they could not compete
This website is created.......

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6094 Someone from WA thinks vodafone is 9/10 fail at 28 Dec 2010 07:58:14 AM
just wanted you to know that my last post of 9/10 was for fail !!!!!
BTW you cant even pay your bill in the shop !!!
you have to pay at post office!!!
incredible!
28 Dec 2010 01:47:31 PM: or maybe u can set up direct debit, or bpay, or visa debit or credit card or pay at oz post. They never give enough options. Incredible!

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6093 Someone from WA thinks vodafone is WTF?? MANDURAH, WA at 28 Dec 2010 07:58:12 AM
Halls Head, Mandurah, WA!!! (One of the highest points in the area) I EXPECT good reception... Only one spot on our 1/4 acre block to get up to 4 bars ... downstairs in the bathtub (tiled roof not tin)! Always a window on the phone saying "Network Lost". This is absolutely disgusting service and NOT WHAT I'M PAYING FOR!!! FIX IT VODAFONE or release me from this contract!

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6092 Someone from ACT thinks vodafone is at 28 Dec 2010 07:57:30 AM
I am absolutely disgusted in vodafone I don't receive text messages until about 3-7 hours later no-one can ring me as it says mobile is switched off something needs to be done about this asap

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6091 Someone from QLD thinks vodafone is continual wireless internet drop outs, conitnual 'no device' mesgs, mobile explosive phone bills, aggravating system of automatic 'service selection options' when needing assitance or making complaints at 28 Dec 2010 07:57:25 AM
I unfortunately took out a 2 year contract (wireless internet and mobile phone) and regretted it immediately. Having been told I was in an area of very good wireless reception, I found this not to be the case at all. The Nokia phone was a dud and when sent off for checking for poor battery life and heating up, I was told it had water damage! - must be from the Qld atmosphere. When attempting to go on line, more often than not the computer states there is no device. Eventually it is recognised and I get on line, frequently to have the line drop out. This service has been unreliable, which is unsettling when you have deadlines to meet in submitting work online. This has been an atrocious system, and I am glad to say that next month the two year contract is finished and I will be switching to another service provider.

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6090 Someone from ACT thinks vodafone is at 28 Dec 2010 07:57:22 AM
i have prepaid and cant get phone calls from family and friends and i cant call out or receive messages. i have two young children so want happens when im out somewhere when my kids get sick and there are no phones anywhere to use to ring the ambos

please fix asap!!!!

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6089 Someone from NSW thinks vodafone is Wanna punch some joker level of fail at 28 Dec 2010 07:57:12 AM
I have a voda pre-paid phone and internet dongle, so will have my bit to say about both.

The dongle: Now what can i say about service here. started off good, and seemed like a good plan, started doing a online course, then a few weeks (september) into it the connection seemed like it would rival dial up for slowest speed ever and got to the point i couldn't even get to do my course material, so i had to defer for the rest of the semester or get a fail grading, unfortunately this happened after the census date (which means now i have to pay for 2 units which i didn't even get to do). I tried calling customer help, which when i eventually got around to being able to talk to them, told me that i was in a bad reception area, total crap as it had been working good before that.

The phone is a different problem where i see if you get told you are getting vodafone to vodafone credits, then you should be able to contact other vodafone users, does that sound right to you? WRONG, after using standard credit, i couldn't contact anyone much less anyone i knew who has a vodafone account. Secondly, is that with txt messaging, sometimes the messages i get aren't coming thru and some messages i send aren't getting to the person i sent them too. i'm not gonna get into describing the shit that has caused as it would take all day to type.
28 Dec 2010 10:02:28 AM: Were you one wireless? A fault may have developed in one of the towers in your area or there may be overselling. When you buy wireless vodafail you are told about coverage - but there is no mention of connectivity or congestion.

For some ISPS there are plans where if you exceed your download you are not chargedmore, they slow your connection. So it is apparent that some ISPS have control over the speed of connection. As a general technical question, if an ISP were to oversell its wireless service, would a deliberate dropping of the speed of connection of customers enable them to keep more people on line? Even though their connection speed was much reduced.

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6088 Someone from NT thinks vodafone is Terrible at 28 Dec 2010 07:57:07 AM
Im stuck in a 12 month contract for a mobile broadband internet plan which delivers slower than dial up speeds and I live in the CBD of Darwin. Its an absolute joke. I have since changed providers so that I can actually use the internet but I am stuck paying for a plan that I no longer can use, even if I wanted to.

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6087 Someone from NT thinks vodafone is Terrible at 28 Dec 2010 07:56:40 AM
Im stuck in a 12 month contract for a mobile broadband internet plan which delivers slower than dial up speeds and I live in the CBD of Darwin. Its an absolute joke. I have since changed providers so that I can actually use the internet but I am stuck paying for a plan that I no longer can use, even if I wanted to.

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6086 Someone from NSW thinks vodafone is at 28 Dec 2010 07:56:20 AM
My wife and I became Vodaphone Customers 5 weeks ago,my wife is almost due with our second child and we have a 4 year old autistic son so we needed a decent mobile phone service. When we went to sign the contracts we specifically asked and were shown that we were in a zone that was green representing that we had good service. We live in the Newcastle Region. The frustration we have faced ever since is unbelievable,and to speak to a vodaphone was impossible, I spent over 30 mins waiting for a billing enquiry then a further 90 minutes waiting to speak to someone about our service difficulties, my wife and I were sitting in the same room and we couldn't get service.
when I got the ombudsman involved after several attempts to speak to vodaphone, my wife and I were ready to get out of the contracts, they tried to stall us and took several conversations with various people before they accepted blame and said we could send our handsets back without penalty which was a week ago and my wife checked our accounts last night and they have penalised us for contract termination, once again we are being lied too and will be seeking help from the mobile ombudsman.
28 Dec 2010 08:04:09 AM: Hi 6086 if you ported to another carrier the system will charge the early exit fee but that is wiped off when the handset is returned.

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6085 Someone from QLD thinks vodafone is ridic at 28 Dec 2010 07:56:00 AM
Was out with friends over the weekend, lost them in a noisy club, sent four messages, which my iPhone recorded as sent, and none arrived, leaving me to walk home by myself at 1am. Cheers Vodafone - just your usual great service.

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6084 Someone from NSW thinks vodafone is Not getting better , getting worse! at 28 Dec 2010 07:55:53 AM
Ive been on Vodaphone for a few years now and I live in a flat in Neutral Bay overlooking North Sydney. Whilst the service has been OK (not good) in the last few years , in the last 3 months I get NO SERVICE between 8am and 10:30 :and NO SERVICE between 4pm and 7:30. The rest of the time I'm constantly getting dropped out. Have to say you get much better reception in country areas of third world countries I've been to than North Sydney CBD. Also Ive just got my bill for the month and my $69 capped bill came in at $180! Ive been trying to speak to Vodaphone for days about it but to no avail.

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6083 Someone from QLD thinks vodafone is Totally Fail at 28 Dec 2010 07:55:43 AM
Gave up complaining to Vodafone months ago. My problem is the mobile broadband coverage. I have been with them for nearly 3yrs and funny enough, i am going to the shops today to find another provider. For the past 18mths i barely get access to the net in 3 houses that i have lived in during that time and i am metro Brisbane. Calling them is a nightmare, i either get hung up on or im on hold for an hour. Who has time to sit on a phone calling them for an hour to only have them transfer you through to someone else and then someone else and then get hung up on in between. AARRRGGHHH! Over them completely. I have been a loyal vodafone customer for over 15yrs and once my mobile comes out of contract in 2mths i will be moving to someone else - both my mobile and internet (including my husbands, parents and sisters). Vodafone - shame on you!

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6082 Someone from ACT thinks vodafone is No Reception at 28 Dec 2010 07:55:32 AM
I live in an apartment in central Canberra and have no reception inside the apartment and have to use the phone on the balcony and only then do i get one bar of reception (when i walk around aimlessly with the phone for a while until it registers) and then the phone usually cuts out anyway during a phone call if i move at all.. Friends that come over with other networks (Telstra & Optus) always have full reception with 3G... I never have 3G here.. EVER! I signed up to a 2 year contract in August... Not sure if i could handle another 2 years of this pathetic service!!!!

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6081 Someone from WA thinks vodafone is 9/10 at 28 Dec 2010 07:54:56 AM
continuing drop outs
i have the bit rates visible whilst surfing the net and the drop outs are regular almost as if deliberate and sometimes for up to five minutes or no connection at all !!! But the software is telling me i am connected "very good"
speeds are rarely in to the arena of double digit
the only good thing is portability when moving house
but that is a lousy reason to be happy
customer service is nil because it costs too much to be on hold so long!!!

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6080 Someone from WA thinks vodafone is Charging for nothing at 28 Dec 2010 07:54:54 AM
I have spent over 10hrs of my own time trying relentlisly to contact vodafone customer care, AND even gone into a store to get some kind of response. They were also unable to contact vodafone customer care. My issue is still not resolved, that being a billing issue which i am unable to access my account information on there web site, however being asked for money.

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6079 Someone from VIC thinks vodafone is losers at 28 Dec 2010 07:54:38 AM
Struggling to watch the cricket this year, due to sponsorship. Our decline in performance can not be a coincidence. Wish they had invested in a network that allows calls to be made once, not 3 or 4 times. Only 67 sleeps to go and I can escape.

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6078 Someone from QLD thinks vodafone is Terrible at 28 Dec 2010 07:54:22 AM
Ever since 3 joined with Voda it been crap. Call drops, and one bar if I'm lucky at home where it used to be 5 bars when it roamed to Telstra. Im dropping 3 next month.

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6077 Someone from NSW thinks vodafone is ENGINEERED FAILURE at 28 Dec 2010 07:54:13 AM
Same as everybody else. I actually used to work for Vodafone 5 years ago when they were a very progressive, customer orientated organisation with local call centres in Tasmania and a customer'service' ethic. It is embarassing to see what has happened to them, particularly since the merger with Hutchison "3". They have lost focus on the customer, have rushed "half-baked", poorly tested technology into the market-place and hidden behind a wall of bureacracy rather than address each customer's specific issues. This never happened in the past when Vodafone was a "challenger" brand in Australia, eager to offer the best deals, progressive technology and great customer experience. The race to transform into one of the big players (Telstra/Optus)driven by the new Hutchison "3" leadership team, has failed to recognise that you can only get there if you look after your customers and treat them like gold. Prior to this website, I am certain that Vodafone assured themselves that disgruntled individual customers would never be able to bring them into account for their poor performance. It appears that people power is alive and well thanks to the internet where the silent majority now have the most powerful Voice, strong enough to bring this arrogant organisation into account.
28 Dec 2010 08:01:07 AM: Great analysis....this is the root cause of the issues...imo, when this site clicks through 10k complaints..some senior execs from Newbury may be headed to our sunshine if they can get out of Heathrow! I have used the Network around the globe, the local management here are damaging a solid Global brand.

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6076 Someone from QLD thinks vodafone is Unacceptably poor at 28 Dec 2010 07:54:10 AM
very very inconsistant, sick of leaving my house to send and receive txt and to make call's. I live in the Birkdale area of Brisbane.

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6075 Someone from NSW thinks vodafone is Typical at 28 Dec 2010 07:53:28 AM
I have two phones: one for work and one for personal use. One's with 3 and the other, Vodafone. I find when one drops out of service - so does the other. Funny that? In fact, there are certain blackspots around Sydney where there's absolutely no reception: the M5 east tunnel, M7 - between Horsley and Elizabeth Drive, and my house. So what do I do... call from a land line. Otherwise, there's no point blasting one service provider when the others are the same...
28 Dec 2010 08:53:12 AM: Since their merge, 3 and Vodafone are sharing the same backhaul and switching systems hence the cause. Besides, the merge looks more like a takeover by vodafone to me

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6074 Someone from WA thinks vodafone is They are awful at 28 Dec 2010 07:53:05 AM
Have been with Vodafone for nearly 2 years on this contract. They never care about issues that you have as long as you are in a contract, when contract is coming to an end they do are surprisingly helpful. I conatcted Vodafone to find out when my contract expired recently, a fairly simple question. The Vodafone employee asked me why i wanted to know this information for??? After a long and exhausting conversation i eventually got an answer... Vodafail are ajoke, will never go with them again...

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6073 Someone from QLD thinks vodafone is Totally at 28 Dec 2010 07:51:49 AM
I contacted customer support some month ago and was placed in a que, after nearly 1 hour I was isstructed to press an array of buttons on my phone to reset the computer I was told. I asked if I would loose any of my stored info. and told no all would be ok. Well result was everything was lost including business contacts numbers and all my photos of parts we manufacture and it has almost cost me my business. Thanks Vodaphone you suck

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6072 Someone from NSW thinks vodafone is bad at 28 Dec 2010 07:51:49 AM
(02) 94157000 is the Vodafone head office number in North Sydney.
When prompted, press 1 for the main switchboard. They should be able to direct you to someone in Sydney who will be able to assist.
They will be re-opening tomorrow after a public holiday today.

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6071 Someone from ACT thinks vodafone is 75% at 28 Dec 2010 07:51:34 AM
This is the worst quality of service.
flakey network.
delayed SMS.
droped calls.
lost voicemails.

Vodafone set new standards for the telcos worldwide.

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6070 Someone from VIC thinks vodafone is slower than dial up internet at 28 Dec 2010 07:50:58 AM
Recently aquired new HTC Desire HD on vodafone. I am a long time vodafone customer and have never had much of a reason to complain before. However the data speed is shocking...it takes quite a while for web pages to completely load, (if i actually let it load and don't kill the internet app). Most of the times i just give up and have to connect it to my wireless home network to get any decent speed out of it. Now I'm stuck with this non-service for the next 2 years...

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6069 Someone from QLD thinks vodafone is at 28 Dec 2010 07:49:48 AM

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6068 Someone from ACT thinks vodafone is at 28 Dec 2010 07:49:37 AM
Quite a few months back I called vodafone to to them about my lack of reception and ability to use my data allowance. I was told to simply reset the Internet on my phone and it would fit it. Now it all makes sense. At first I honestly thought it was only my phone. In places where I was once able to use my Internet and send messages, I now cannot. I have to walk outside into my street in order to make phone calls and use my Internet. In times when I need to use important sites such as my Internet banking, again, I now cannot. The problem has only recently gotten worse as not even will my data work. This has angered me deeply as I pay top dollar for my plan and what infuriates me the most is the fact that my bills have heavily increased due to having to communicate via phone all the time rather than via the Internet. My phone bills are double what they should be and I am ready to cut off my plan. Getting through to speaking to an actual person at vodafone is a long and frustrating process, that is of course, when my phone does not drop out. Compensation should be given for such appalling service by this comapany. If my phone actually allows me to post this message, I will be utterly shocked.

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6067 Someone from NSW thinks vodafone is Very, very "fail" at 28 Dec 2010 07:48:56 AM
Lara sounds very much like my beloved adopted daughter. Why do I want to strangle her? Beautiful voice, abysmal programming.
Rapidly degrading service in my region, and most places I visit. Curiously, city centres seem great - except that I don't often visit them. Call drop-outs, erratic 3G data connection.
28 Dec 2010 07:57:34 AM: I agree with your comments concerning Vodafone's Lara. Any time I have phoned I tend to become very frustrated and want to yell "Get me a human being"

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6066 Someone from QLD thinks vodafone is GET STUPID COVERAGE! at 28 Dec 2010 07:48:43 AM
Whenever I try to send a message or call someone, I have to walk outside my house about 15/20m. Vodafone needs HEAPS better coverage. What if it's an emergency? And you have to call someone from your phone instantly, but you have no coverage? Get stupid coverage Vodafone!

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6065 Someone from QLD thinks vodafone is 4 out of 10 at 28 Dec 2010 07:48:42 AM
Vodafone is now a 3rd rate network. They used to be great but they seem to have lost the plot. They went from atrocious in the early nineties to somewhat reasonable in later years but they seem to have gone back to their old appalling
Ways. Frequent drop-outs, slow internet or no internet. Supposed to be 3G area but phone switches to EDGE or GPRS frequently. On 3G signal is mostly very low - 1 bar on signal meter. Contacting customer service is torturous. This is a Brisbane inner north suburb in close proximity to the airport.

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6064 Someone from NSW thinks vodafone is at 28 Dec 2010 07:48:25 AM
2262 I'm so sick of vodafone, I have bean with them for about 15 year for the past 2 years it has got woeful reception.In my house the best reception i get is two bars and thats only for 30 sec then i have no service and if i go out the front in my drive way i can see a tower then for about 10 sec i have full service and then no service.but i have say i saw vodafail on tv last night and all of a sudden i have had full service all morning so they can #*^@en DO IT

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6063 Someone from VIC thinks vodafone is Totally Fail at 28 Dec 2010 07:48:21 AM
Its a terrible network:
- Boxing Day @ the MCG, the Ashes series sponsored by VODAFONE, I had 'No Service' for about 4 hours
- Inbound calls go straight to voicemail when I appear to have full reception
- Voicemail messages taking hours to appear. At least that is better than 6 months ago when you didn't get any notification at all about voicemails
- Overseas - I've been to the UK, Singapore, Mauritius and Argentina in the past 16 months (with International roaming confirmed prior to departure) and each time my phone either hasn't worked properly or I've had 'No Service' despite my partners Telstra phone having no issues. Costly landline calls to "Lara" to resolve or lengthy email correspondence with sometimes no resolution.
- Internet access often not working as 'can't connect to server'
If I wasn't locked in for two years I would have left a long time ago.

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6062 Someone from SA thinks vodafone is Epic Fail at 28 Dec 2010 07:48:11 AM
I'm on prepaid so I could change to another company if I wanted too. But I don't. Up until vodafone bought '3' the service was great, after they moved the '3' network to their network it all went to hell in a handcart. My internet goes up and down like a wack-a-mole game which is amazingly frustrating, and I now have dead spots on my mobile coverage despite living in an area that has total coverage.

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6061 Someone from NSW thinks vodafone is poor at 28 Dec 2010 07:47:42 AM
every time there is an overcast day or any type of bad weather, we dont get any coverage, also my usb stick gets hot really quick, and slows down internet.

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6060 Someone from VIC thinks vodafone is Customer Support at 28 Dec 2010 07:47:32 AM
I am not a big user of mobile phones and mostly use an IPhone for emails, Safari, checking on stocks, weather etc.
My observation over last year is a decline in Customer Service via phone and Instore where a problem or query arises. I was at Chadstone Shopping Centre on Boxing Day when there were thousands shopping the Vodafone Store had two, maybe three people attending to customers.
The same thing happened a few weeks earlier when I was at Chadstone at end of November 2010 on Black Friday. Many people trying to connect newly bought phones, only two attending to customers.

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6059 Someone from QLD thinks vodafone is 100% at 28 Dec 2010 07:47:12 AM
I was originally with 3 and then it got taken over by Vodafone and this was the time I renewed my contract for two years. Since renewing with 3 under the Vodafone header and products I had consistent call drop outs. I could literally have my phone sitting on a table in front of me and watch the bar signals go up and down and then the call would drop out. This was consistent! At the time 3 Vodafone told me I am in a good coverage area. December 2010 I went in to look at finding a new plan to discover that I was now living in a bad coverage area... To this fact I found out that Vodafone was not going to be improving its 3 products anymore thus the coverage was only going to get worse. To this I discovered that they were going to 'migrate' me over to Vodafone in two days time without me knowing! Furthermore, if I wanted to do it that day before my next billing cycle they were going to charge me $45 flat rate for the 2 days + another $45 to have payments in advance + my $45 cap for that month. I could had avoided those fees if I waited 2 days and went in on my time whilst I should be at work or I would had been migrated over on the current plan with no fees. I had been a 3 Vodafone customer for 7 years and I asked them to give me a reason to stay with them.... they replied with, why should you leave? Optus won me over... 3 Vodafone then tried to stop me going to Optus by only discharging me from their network after 2 business days - if they waited a few more hours they would had charged me an extra $69 as it would had entered my new billing period! NEVER going 3 Vodafone AGAIN!

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6058 Someone from SA thinks vodafone is Useless at 28 Dec 2010 07:46:59 AM
Had vodafail wireless broadband. It was 100 times slower than dial up I had 5 years ago. Everytime I phoned them (about 10 times) they provided absolutely no help. When I went in to their stores, they simply said I needed to call them, and that they could not help. Complete wast of $40 a month
28 Dec 2010 03:57:44 PM: I agree. So sloooow.

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6057 Someone from TAS thinks vodafone is Disgraceful at 28 Dec 2010 07:46:11 AM
Christmas eve - "no service"
I move from one of my house to another and get full strength then "No Service"
Sitting in the attrium in the Theatre Royal (totally glass, right on the footpath, in the CBD!!!!) - NO SERVICE.
Kingston, Blackmans Bay seems to consist of 90% of the area as "deadspots"
Internet is NOT 3G speed, never. 3pm everyday the service is crippled (school kids coming on?) The reception in the CBD varies from full to none all over the place. Inner suburbs in Launceston have no coverage. Voicemails arriving days late. Etc, etc, etc.

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6056 Someone from NSW thinks vodafone is MEGA FAILED at 28 Dec 2010 07:44:57 AM
Since October 2010, Vodafone has failed to send any form of invoice to me on "what" to pay them for their monthly bill.

I called them and asked them to correct it and they told me to prevent my phone being "cut off" they would extend it and I needed to pay right away (which was the reason for my call anyway).

I paid the bill and in December recieved an email invoice from them, for some reason they've completely stopped sending land based invoices and from no instruction from me to stop doing that.

In November, I dialled the Vodafone SMS balance service and it stated I have a bill that is overdue and was $199, my cap plan is $129 / month, no-one could explain that one.

And I can't seem to easily get through to them no matter how much I call them.

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6055 Someone from QLD thinks vodafone is not real good for coverage at 28 Dec 2010 07:44:57 AM
We live just North of Maryborough and the reception here is very marginal. Sometimes we have one bar of reception outside the house in selected areas around the house, but nothing inside the house. Try to carry on a conversation and it's subject to poor quality reception and dropped calls. If it's raining, forget about it totally, there is no reception.

We ended up having to get a Virgin Mobile phone (which uses the Optus Network) just to receive calls at home. Even with the Virgin Mobile, the phone only works outside the house, so this is a real telecommunications black spot here.

However, on the plus side of things, we have five mobile phones with Vodafone and we are on the 365 day value bundle, so we only recharge once a year with $20 or $30 and we can ring each other for free using Vodafone minutes. We don't make that many outside calls and it's mainly for family contact that we have the Vodafone phones. We can still usually get text messages through at times when the reception comes on. The signal switches between about three towers as we are at the fringe reception of the three.

Has anyone ever heard of Ogmore? It is a small community around 17 km off the highway about two hours North of Rockhampton with a population of around 20 - 30 people. Funny thing is that the only decent mobile phone reception there is with Vodafone and my daughter's brand new phone works fantastically there, but it won't work at all here at home. Our Virgin Mobile phone on the Optus Network won't work at all at Ogmore and our friend's Telstra mobile is about as useful there as our Vodafone Mobile is here.

We'd be really happy with Vodafone if we had decent reception here. We usually deal with the store in Hervey Bay and find the staff to be friendly and polite.

Please Vodafone, put in another tower to cover this black spot and we'll be very happy.

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6054 Someone from QLD thinks vodafone is 100% at 28 Dec 2010 07:44:56 AM
constant call drop outs, no reception had to get a telstra phone whn I wasnt receiving alarm call outs for work putting my career in jeopardy.

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6053 Someone from VIC thinks vodafone is poor reception, line drops out, can't get through to customer service nor get balance at 28 Dec 2010 07:44:33 AM
on holidays and can't keep in touch with anyone nor they with me. Endless hours are spent walking around trying to get reception...vodafone.....i hate u! now lets see if this fails just like everthing else vodafone offers!!

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6052 Someone from NSW thinks vodafone is Massive Fail at 28 Dec 2010 07:44:30 AM
Signed up with Vodafone a few months ago now can't get any service at all from my home why have the phone if I can't even use it!!!!

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6051 Someone from WA thinks vodafone is Disgusted at 28 Dec 2010 07:44:21 AM
My contract runs out in August and I have had nothing but problems with Vodaphone, even to the point where I have had to carry another service providers phone just in case I have no coverage. I have had people try to call me and it says my phone is switched off, could be in the middle of a call and it drops out....I have now had to close my business as a driving instructor due to lack of work which I feel is caused by Vodaphone. My business runs by text message and mobile calls. If people can't get through they go elsewhere :(:(:(

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6050 Someone from QLD thinks vodafone is Unacceptably poor and incompetent at 28 Dec 2010 07:43:30 AM
Joined 4 days ago and have had nothing but trouble since. Have spoken to the call centre twice regarding two separate issues. Constantly dropping out, unable to get any decent signal in order to recieve or make calls or texts. Unable to send texts or texts that claim to have been sent never arrive. Phone calls that go straight to voicemail. This is unacceptable, any company or product that fails to live up to promised standards have a return or replacement policy.

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6049 Someone from VIC thinks vodafone is Frustratingly Failing at 28 Dec 2010 07:42:47 AM
My reception from home is almost non existent and YIP I signed up for a two year contract for almost $80 per month. If I stand in the right spot, holding my mouth in a certain position, occasionally the phone call may not drop out. Failing that, I can be found walking around the house waving my phone in the air with my three children 6,5 and 3 chasing after me- occasionally I can stand out in the middle of the road and HURRAH I might even get three bars reception. Not only am I paying $80 per month, I am also paying additional costs of calling from my landline, when I shouldn't have to use it at all. The reason I paid $80 per month is so that I could call NZ with my $550 credit that I should have access to. I recently complained to Vodafone who told me that Yes, I am in a low (NO!) reception area. This isn't what they told me when I signed my contract - they were more than happy for me to sign the dotted line, accepting a service they couldn't even provide. They have offered to reduce my monthly fee to $50 per month and waive my current month's bill or alternatively I can buy the handset for $450. What's the choice? I can't afford to buy the phone at this point so it looks like I am stuck with another 18 months of no reception and using only using the phone when I am out of the house. Go Vodafone.

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