26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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747 Someone from NSW thinks vodafone is constant drop outs and phone issues at 18 Dec 2010 08:04:27 AM
constant drop outs have made basic business near impossible. last two months of bills have sky rocketed $500 over already large caps. However my recent experience has now left with no choice but legal action as it has put my job at risk. As a pilot for a major airline i am currently on a standby roster. This is a month of being on call to be at the airport within two hours to crew a flight that has been disrupted. My company was unable to contact me due to the vodaphone network (potts point syd)and a flight had to be cancelled disrupting hundreds of passengers. A serious incident that i now have to answer to. I travel the world both for work and leisure and Australia's communication network is significantly worse than most third world nations. This failure of regulation and basic infrastructure is unacceptable.

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746 Someone from NSW thinks vodafone is Is Hornsby a remote location? at 18 Dec 2010 08:04:09 AM
I use a Vodafone dongle to mostly either never gain data access or watch my access drop out every few seconds. When I do get access it makes 26bps dial up look stunningly fast. I spent 4 hours trying to get Vodafone support to probe the issue and I was told it would be fixed by August. It is now Xmas and all I know is that I foolishly live in a "congested" area. I was then charged $257 for my call to the Voafone support people!!
Vodafone and their support are a shambles and a corporate disgrace.

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745 Someone from NSW thinks vodafone is Pathetic at 18 Dec 2010 08:01:34 AM
I know this is a 2 year old story but i couldn't resist telling it when i saw this site.

about 2 years ago we got voda internet. within a month it had stopped working completely. everytime we switched the modem on...nothing.

calling customer support during the day was hopeless, never got through. mum and i woke up early one day to call them at 7am on the dot when the lines opened. at 705am the message we got when we called was "our voda customer service reps have slept in this morning, please try again later"

finally got through, they could do nothing for us. spent about 2 weeks trying to call to get our issue resolved. speaking to the same customer service rep each time. finally ended up wanting to just get disconnected and we refused to pay the contract termination fee because we didnt have any working internet.

the finance department customer service rep was the same guy was the previously useless tech service rep. finally got him to understand that we wanted to account closed.

he apparently did it, and to this day we still get monthly bills sent to us in the mail. we havent paid a single bill and when we call to tell them to stop sending us bills, they say the account is closed and we dont owe anything...and yet...we keep getting bills!

absolutely pathetic!

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744 Someone from VIC thinks vodafone is vf better then telstra at 18 Dec 2010 07:58:29 AM
Took months for telstra to get my home phone going and then several more months to get the billing right. If I had a dollar for.every minute spent on the phone with a Telstra 'customer service rep' I'd have built my own network. Vodafone took 10 minutes and I was making unlimited calls to anyone in Australia. Telstra and Optus rip off their customers and are a disgrace.

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743 Someone from NSW thinks vodafone is EPIC FAIL at 18 Dec 2010 07:57:28 AM
i live in the northern beaches and if i send a mms it can take a minimum of 12hrs for ppl to recive it..

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742 Someone from VIC thinks vodafone is Maximum fail at 18 Dec 2010 07:51:46 AM
Vodafone IS the biggest network in the world, BUT with the LEAST number of base stations/cell sites, certainly in Melbourne, Victoria.
I foolishly bought a USB data dongle, believing the coverage map was correct, and the data speed was 1.5 mb's...IF it would connect...my Telstra mobile was 5.6 mb/s.
Vodafone's so called "support" is a national disgrace. Some poor shlepper in Egypt, who thought Australia was Austria!
How they continue to get away with this probably shows how good their advertising is......pity the network operation isn't as good as the advertising.

In the end my local Safeway / Woolworths took back the dongle, as apparently they had done with several other complaining customers.
I live in a major inner suburb within 1 kilometer of a VF base station, not the back end of regional Australia.
Remember folks, the TIO is our best friend, as is the Australian Comp and Consumer Authority.
Funnily, Australia is one of the few places in the world where Vodafone is not the number 1 or No 2 network, and it's Australian alliance with Hutchison 3 into VHA has made the situation worse for consumers, as much of the 3 "traffic" has been transferred to the under-resourced VF network.
It's a crying shame as VF was always a good quality network, even though small, until recent years.


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739 Someone from VIC thinks vodafone is Total Failure at 18 Dec 2010 07:42:53 AM
I rang Vodafone to get up a new business account at the beginning of November. It is now 18th December and they have twice delivered an incorrect handset. I am still waiting for the correct handset and have no phone as I have to keep the incorrect ones in their packaging for return. Everytime I ring to find out what is happening I am on hold for at least an hour and then spend an another hour being bounced bewtween departments and customer service people while they try and work out what is happening. I still have no phone to use but am alreadxy nearly 2 months into my contract.

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738 Someone from NSW thinks vodafone is LH at 18 Dec 2010 07:41:17 AM
I ring my wife on Vodafone and continually get dropped off.. is she having and affair? Or maybe the Vodafone network is just crap...
Hope the crisis centre in Canberra isn't hooked up to this overseas ripoff.

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737 Someone from VIC thinks vodafone is P!ss Poor at 18 Dec 2010 07:13:42 AM
Signed up with Vodafone 9 months ago. Their website did (and still does) show full 3G coverage in our area, even double checked this with sales staff. Never had more than half signal strength and only access data via my own wireless connection at home.
Complained last week and was told coverage issues were a temporary issue (what for nine months!!??). Escalated through to their network faults department who did confirm that my suburb does suffer from poor network coverage (thought I already told them that!!). Upshot is that they're waiving the CAP fees for the next two months to see if the coverage improves. If not they've agreed to cancel the contract without any fees. I asked about compensation for the previous nine months an not receiving the level of service I'd signed up for, "Sorry there's nothing we can do about that".
Oh, and why is the 'we'll phone you back' option when calling the customer service department, only available randomly?
Finally, this is a classic, I waited on-hold for around 40 minutes (call-back facility must have been on lunch) only to be told that I'd have to call back in at least 4 hours because all their systems were down - priceless!!!
VODAFONE - Wake up or leave it to someone who knows how to treat people.

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736 Someone from NSW thinks vodafone is scamming you at 18 Dec 2010 07:08:57 AM
signed for 2 years contract @$17.10 /mo (19/mo 10%disc), 3 months free.
the bill: $55.40! + no 3 months free applied.
had to wait an hour on the phone to talk to someone at billing to sort it out.

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735 Someone from NSW thinks vodafone is pathetic at 18 Dec 2010 07:08:53 AM
When will heads roll at Vodafone over this pathetic mess?? The buck stops with CEO - he must be shown the door.

The Vodafone brand has blood all over it - I'll be changing after 7 years with Vodafail.

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734 Someone from NSW thinks vodafone is about 50% of all calls fail at 18 Dec 2010 07:00:58 AM
My iPhone has been dropping calls, missing calls and basically unable to access

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733 Someone from NSW thinks vodafone is Mega Fail at 18 Dec 2010 06:59:31 AM
My wife SMS's from the car out front of our house (Leichardt) - 12 hours later I get her SMS. She's on vodafail to - so it unclear if her or my coverage is to blame. I dont care any more - I'm going to Telstra

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731 Someone from NSW thinks vodafone is MEGA FAIL at 18 Dec 2010 06:50:51 AM
The past couple of months have been more than a nightmare! I have spent literally hours on the phone to some poor call centre worker in India trying to get some sense out of them as to why the service I am paying for is not being provided.
I have missed out on work due to messages not being delivered until hours later all because my phone is not ringing due to network issues.
I get no service, dropped calls, failed calls, late voicemails, no 3G coverage, unable to send texts.. I have just been informed that I live in a low signal area, funny how this happens even when I'm in the middle of Sydney!!
This is totally unacceptable Vodafone!!!!

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730 Someone from QLD thinks vodafone is very inconsistent at 18 Dec 2010 06:49:39 AM
I have an iphone 3GS with Voda. It's very slow to get a 3G signal even in built up areas, frequently reverting to slower connections. But my biggest annoyance is that even with a strong 3G signal it often half-loads a webpage and then stops. Several refreshes of the page, closing/opening Safari or resetting the iphone are required. On my wifes iphone on voda it is not unusual for text messages to be 1-2 days late. It's funny how we have been complaining for months and it turns out we are not alone. It has even brought me to the point of saying I will have to switch to Telstra for a better network - who would have thought?

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729 Someone from ACT thinks vodafone is blocks skype on their network and cannot call cuba at 18 Dec 2010 06:41:03 AM
Besides the crappy service, bad voice and data, Vodaphone also blocks access an entire country you cannot call Cuba, although the agreement says that all international calls are allowed, it also blocks access to skype via internet tethering(when using the inet by connecting the phone to the pc).

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728 Someone from NSW thinks vodafone is MEGA FAIL at 18 Dec 2010 06:40:16 AM

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727 Someone from QLD thinks vodafone is Execrably at 18 Dec 2010 06:28:50 AM
Wireless broadband, speed/utility atrocious, with ample funds available credit card not debited Sept, Oct, Nov & Dec 09. Service disconnected Xmas 09. Call Centre advised software issues, authorised them to debit same card for total amount and done ok. I called voda early March to advise update CC number, asked plethora of privacy questions culminating with 'what's the mobile number of the sim?" gave them that and they said they had no record of that mobile number, therefore couldn't update CC number. Anticipating disconnection I rang Virgin and got a wireless modem from them, voda service disconnected non-payment May '10. Sept '10 I receive a letter from a voda debt collection agency for $380. I immediately logged on to Telecommunications Ombudsman webite and lodged a complaint, this activity alone costs voda $$$'s and they must resolve my complaint within 10 business days or the cost to them escalates. I was contacted by voda on bus day 7 and the issue was resolved to my exact requirements. [http://www.tio.com.au/]

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726 Someone from NSW thinks vodafone is lucky to have customers at 18 Dec 2010 06:11:20 AM
its pretty simple. im paying for a service that does not work. this type of buisness would put any small operators out of business. i am sick of someone in egypt (where he told me he was form) telling me the satellite says everything is fine.

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725 Someone from ACT thinks vodafone is Not that much of a fail for me.... at 18 Dec 2010 06:06:34 AM
I've been on Vodafone for about four years now. I have some areas where I know coverage is limited. But I can accept this as it is usually in areas that I am transiting through.

I recently signed up for the pocket wifi. It is working fine for me. I use it for my iPhone when I am not in a normal wifi for data. Speeds are great. Happy with the price.

One thing that does to get me with Voda is the long long long wait times. When I called to make dome prepurchase enquiries about the pocket wifi, wanted to see if I could use bonus dollars for purchase, Lara told me it would approx 40 mins until my call was answered. I thought what a joke.

I think Voda should sort out the call centre and reduce answer times for people. And put a public notice in the paper And their website to advise people who have been having problems that they acknowledge this and that they are working to resolve it. I think a good will gesture may be to credit all contract customers and prepaid some credit to say Sorry.

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724 Someone from VIC thinks vodafone is at 18 Dec 2010 06:05:18 AM
I have only four months to go on my Vodafone plan, Yippee! Within a few weeks of signing up with them I had experienced all the things others have commented on, no signal, calls dropping out, my mobile broadband dropping out constantly, late voice messages/texts etc. I decided pretty quickly that as soon as I was out of contract that I would never go with Vodafone again.

Roll on March 2011.

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721 Someone from NSW thinks vodafone is shut this company down at 18 Dec 2010 05:49:20 AM
this phone company has not right to operate anymore due to its deplorable service, locks people in with "great" looking plans and treats them like crap.

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720 Someone from VIC thinks vodafone is Ironic at 18 Dec 2010 05:46:46 AM
Thankfully I am no longer with Vodafone. But when I was having issues, I couldn't even get coverage in one of their Melbourne CBD stores. They still insisted it was a problem with the phone, but turned bright red when their own phone also had no service.

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719 Someone from ACT thinks vodafone is the worst yet at 18 Dec 2010 05:46:16 AM
you would spend hours waiting to speak to the customer service on phone, then take long time explaining the problem, they promise to fix the problem, you wait a few weeks, nothing is done, you call back , spend hours to get to speak to a person, only to discover that they have no record of your prior calls, can you match that!

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718 Someone from VIC thinks vodafone is CBD at 18 Dec 2010 05:30:51 AM
When I am near the city, my phone just won't connect or when it does it will drop out half way through a conversation. Sometimes I have tried up to six times to ring someone but it just won;t connect, so I have to use a land line. Very frustrating.

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717 Someone from VIC thinks vodafone is Unreliable at 18 Dec 2010 05:23:54 AM
My wife switch from Telstra, and has not stopped complaining about the lack of reception, receiving txt messages 2 days latter and not receiving voice messages at all. At one time she was trying to send a MMS, it kept failing, then the other person recieved it 5 times the next day, and yes, she was charged for it. She is going back to Telstra.

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716 Someone from ACT thinks vodafone is Web browsing at 18 Dec 2010 05:09:43 AM
Pathetic. I pay $80 a month and speeds are worse than dial up. I'll be switching to Telstra in 2 months.

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715 Someone from NSW thinks vodafone is Unreliable at 18 Dec 2010 05:05:33 AM
And here's me blaiming my poor ole iPhone for all the drop outs and late voice mails etc. from a very reliable service, vodafone has become a dog when it comes to service provision. Time for the ACCC to get tome justice for the long suffering customer like me.

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714 Someone from VIC thinks vodafone is turning us back to landline phones at 18 Dec 2010 05:01:02 AM
Was living in the centre of Sydney and getting almost no reption for months and have now just moved to Melbourne Cannot use 3G to access the internet, have trouble making calls even when I have full reception and txt message come through 24 or even 48 hours late Get your act together Voda Wish I never switched from Telstra

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713 Someone from NSW thinks vodafone is a joke, but you get what you pay for at 18 Dec 2010 04:59:30 AM
Vodafone have been a joke for years, poor service in the middle of the CDB, calls dropping out, voicemail notifications coming through a day later, the list goes on and on.

But you do get what you pay for - they are incredibly cheap if you compare the amount to get to another carrier.

Telstra in my opinion is honestly the best in the country - however you pay a price for it, so you have to ask if you are prepared to pay a premium for it. I'm not so Optus it is which has a reasonable service for the price

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712 Someone from QLD thinks vodafone is Switch to Vodafone Wirless broadband from "3" at 18 Dec 2010 04:54:55 AM
What a Joke. I recently received a Brochure from Vodafone saying that they and "3" are now part of the same family and wanted me to switch my Wireless Broadband from "3" to them because they could offer me BETTER COVERAGE than "3" in the area I live in on the Gold Coast.
I set up the "switch" with Vodafone and the USB & SIM card duly arrived. After 6 hours on the phone to Vodafone THEY could NOT give me a connection at all. I can only thank my lucky stars that I didn't "port" my "3" mobile sim phone No to them otherwise I wouldn't have been able to continue using my "3" wireless broadband. To put it quite clearly - "3" is not the best mobile broadband BUT it is certainly heaps better than the Vodafone experience that I went through.
A gentle reminder to everyone - "Don't fix what ain't broke".

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711 Someone from NSW thinks vodafone is no reception at major places at 18 Dec 2010 04:40:46 AM
words like 'customer service' makes LARA the automated system go into spin

NO RECEPTION..NIL..NONE... IN TOP RYDE SHOPPING CENTER...EVEN IN FRONT OF THEIR SHOP...SHIT SERVICE.....BEEN WITH THEM FOR 6 WEEKS,SHIT SERVICE

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710 Someone from NSW thinks vodafone is so bad it makes other countries look good at 18 Dec 2010 04:34:19 AM
I live at the top floor apartment at rhodes and considering all the developments and at least from where i am, i really didn't expect to not have reception at all. My calls kept getting dropped out and most of my msgs arrived after the event happened or even the next day or none at all. Considering other countries like Philippines, where economy is not as good as Australia, and yet they still manage to have signal in most places such as elevators and underground car parks. It's very appalling how they managed to let there customers hang in there without a word about their issue. And now when everyone is frustrated about their service, that's when they try to inform their customers. Isn't that a bit too late? It kinda feels unfair that we paid for the service we asked for and yet they inform us 12 months after issue started.

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709 Someone from NSW thinks vodafone is about 50% of all calls fail at 18 Dec 2010 04:07:12 AM
Half of the time calls are not being connected at all. If finally successful many call are dropping off in the middle of the conversation. The point of frustration is hugh as I am running a business and have 3 accounts.

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708 Someone from NSW thinks vodafone is Regional reception at 18 Dec 2010 03:58:10 AM
Signal reception of the North Coast of NSW is very patchy. Get off the Pacific goat-track (Highway) and signal strength often drops to zero.

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707 Someone from NSW thinks vodafone is appaling at 18 Dec 2010 03:54:44 AM
WE ARE SMALL BUSINESS AND WE HAVE BEING PROMISED BETTER SERVICES THAN OPTUS BUT ON THE CONTRARY IT'S WORSE, AS NO COVERAGE AND LINE KEEP DROPPING, TECH SUPPORT IS POOR AND FRUSTRATING. Our gov absolutely doing nothing to protect the people of NSW and we have left out to the big corporate.

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706 Someone from NSW thinks vodafone is Thinkmobile alternative at 18 Dec 2010 02:03:01 AM
On your alternatives page, you cross off Thinkmobile as being Voda wholesale. This is only half true - Half their plans are Voda (what they call the "Swift" network plans) and the other half are on Telstra 2G (the "classic" network plans).

I was on Voda pre-paid in 2008 (awful - dropped calls, delayed smss, atrocious customer service) before switching to Thinkmobile Classic (Telstra 2G network). Thinkmobile's network was great for domestic usage but I had some issues sending international smss (their international SMS provider didn't have a service to Taiwan). For the price, Think were great and their call centre is in Australia.

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705 Someone from NSW thinks vodafone is Very frustrating at 18 Dec 2010 01:57:09 AM
For at least a year now I have received voicemails sometimes several days late, sometimes almost a week late. I initially was told this was to do with my phone being on global roaming. That was changed. Then I thought it was to do with the poor mobile reception in my workplace but that still doesn't explain receiving messages often several days late as I leave the building every night.

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704 Someone from NSW thinks vodafone is Poor Customer Servie at 18 Dec 2010 01:44:59 AM
I have contacted Voodaphone customer service (unfortunately India call centre I think) a number of times to resolve my broadband issues, and despite the fact that voodaphone representatives hardly speak any understandable English they are also horrible at their jobs as they are not familiar with the system they support.

Voodaphone, this is very poor effort and I am really disappointed.

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702 Someone from NSW thinks vodafone is COULDN'T EVEN ACCESS MY BILL! at 18 Dec 2010 01:28:29 AM
I've been with Voda for 6 years now, and three times has terrible service presented itself. Dropped Calls is common, data for me is usually fine (Live in rural NSW). But traveling to Sydney CBD I experience issues.

Anyway, I tried logging into Vodafones Customer Area on their website, and attempting to access my usage or bill resulted in error after error. Now, this lasted for over a week. That's unacceptable especially considering Voda does not send me paper bills and they don't email me anything either.

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701 Someone from NSW thinks vodafone is I dont know how they can even call it a service at 18 Dec 2010 12:50:09 AM
Useless! Phone is 50% useful as the rest it's out of reception. Damn u voda. And damn ur children and childrens children !

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700 Someone from NSW thinks vodafone is SH!T House at 18 Dec 2010 12:49:20 AM
Been with voda for the last 12 years...! Spent the last two weeks in an email battle with them due all the problems that everyone else here is having. Finally got out of my contract this morning free of any early termination fees. Telstra here I come! Can't wait, voda's service has just all gone to sh!t...

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698 Someone from NSW thinks vodafone is Dreadfully Failed at 18 Dec 2010 12:21:46 AM
I have wireless internet service with Vodafail. I moved across from ADSL service from Iprimus, as it was impossible to connect to from about 3pm till 9pm. Anytime when school kids got home home till bed time it was shocking.
Vodafail had great advertizing, I went from unlimited download for $69.95 pm with Iprimus, to 6GB per month for $59.95 , BUT The first 6 months were half price.
The service was average from the start, would often drop out- and then the software would not reconnect. You would need to reboot before you connect. Other friends of mine have the same issue. I wondered if it were an Apple thing seeing I am a Mac user. Friends who use Windows have the same experience.
I started to phone or email with complaints. Spoke to lots of people in India - or should I say I tried to speak to them, but got spoken down to and spoken over most of the time. The Indian Call Centre staff are very good at following a script BUT crap at listening.
So lots of comments - like you dont have 3G coverage - you should not be out customer - well my answer to that - was when I signed up online - I was living here too. So if I could not access the network with enough signal - why did you allow me to become a customer, AND why do your coverage maps say I have enough coverage,
Then they send me out a Sharing Dock. After 6 weeks finally got it to work, but I only get EDGE coverage on it. However its more stable.
Complaints got me a 50% discount for 3 months, and the offer I could leave my contract. Signed up for Telstra 3G wireless broadband. Shocking customer service, got the dongle thing USB Stick - but could never connect. The device said I had network, but could never get it to work. Lots of phone calls, to Manilla, same sort of crap as Vodafail, its a faulty stick, its a faulty sim - repacements sent out. No difference.
Meanwhile my Optus mobile phones are struggling to connect, yet when we built this house in 1995 the coverage was fantastic.
Not sure how we will go with the NBN - or the costs that are going to be involved. But from what I can see - its Telstra - 0 Vodafail 1 (purely because you can connect) and Optus 1 .
PS when I speak to someone they always want to call me on a landline - which I dont have anymore - as the call keeps dropping in and out. Whattha??


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697 Someone from VIC thinks vodafone is slow bad coverage at 18 Dec 2010 12:17:25 AM
The CBD is really slow and in my office everyone but vodafone users get 3G.
How ever they currently have many network upgrades on the way which have been awarded to other companies other than the PIPE deal, so over the next few years it should get better, I get unlimited calls, so being the tight ass I am, I have to stay as I just got a HTC Deisre HD, a bit hard to exit, otherwise I would go with TPG, my mate has TPG and says it is the best.

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696 Someone from NSW thinks vodafone is Disappointing these days. at 18 Dec 2010 12:08:34 AM
I've been a loyal Vodafone customer for the past 15 years. These days the service/signal is lousy. In Collaroy full service and 3.5G HSPDA access. In Blacktown barely able to get EDGE/3G Access at times. At Annangrove absolutely dead. Wake your ideas up Vodafone, or you'll lose another client in 12 months.

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695 Someone from NSW thinks vodafone is useless at 18 Dec 2010 12:02:07 AM
My iPhone has been dropping calls, missing calls and basically unable to access the internet for the last few months. Complained to VF - they said it was the handset, after having me reset the phone, take out the sim and sorts of other useless technical support they deciced to take my handset for repair rather than just tell me it was their network. I bet theyll find the handset fine and want me to pay for that as well.

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694 Someone from WA thinks vodafone is at 17 Dec 2010 11:57:59 PM
I've been with Vodafone for 3 years now. The past 6 months has been shocking! I actually smashed my blackberry to bits last week due to the constant call drop outs!
27 Dec 2010 01:59:51 PM: I think the issue is you bought a blackberry

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693 Someone from NSW thinks vodafone is frustrating at 17 Dec 2010 11:53:16 PM
i live in glebe which is only a few km from the sydney cbd. coverage is terrible,no connection much of the time and even going outside it's hard to find a sweet spot. stayed on line for almost 20 minutes got someone who after a while tried to tell me it was corrected. it isn't and i just can go through that again.

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692 Someone from NSW thinks vodafone is hopeless at 17 Dec 2010 11:42:35 PM
Vodafone wireless broadband here in the inner city (Sydney) is unreliable - the connection drops out for long periods. Tried to download a software update of about 40MB for three days - time remaining to download showed 17 hours at one point. I now get up in the middle of the night in an attempt to get some work done. Absolutely pathetic.

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691 Someone from VIC thinks vodafone is Spasmodic at 17 Dec 2010 11:38:58 PM
Definitley not as good a coverage as it used to be. Seemed to get worse after the large hail storm in Feb and I assumed it would be fixed. Regular areas with no coverage, calls drop out. All this between Camberwell and the CBD of Melbourne.

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690 Someone from VIC thinks vodafone is Unreliable at 17 Dec 2010 11:20:59 PM
I travel the same route to work everyday at the same time, but the 3G service is so unreliable that I get poor surfing speeds on my iPad almost half the time.

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689 Someone from NSW thinks vodafone is constant dropouts at 17 Dec 2010 10:56:08 PM
Constant dropouts, pour reception, late text messages, worst vodafone has ever been

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688 Someone from NSW thinks vodafone is BAD at 17 Dec 2010 10:51:03 PM
I Agree... hope we have enough weight to get someone to do something about it

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687 Someone from QLD thinks vodafone is as bad as Three too! at 17 Dec 2010 10:29:41 PM

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685 Someone from NSW thinks vodafone is The network is crap at 17 Dec 2010 10:26:16 PM
I was a customer of Digicall the predecessor of Vodafone back in the early 1990's and now Vodafone. The company has deteriorated very rapidly in the last 3 years.

Their biggest failing is their Indian call centre. When you are a prepaid customer with a problem you are on hold forever - I'm talking 20 minutes, before someone in India answers your call. Then they are overly deferential - must be part of the culture while they keep putting you on hold and saying bear with me while they try and solve your problem... but then don't resolve it. You end up hanging up.

Whoever Vodafone Australia's head of Customer service is, the moron who came up with the idea of the Indian Call centre to save the company money - should be sacked.

Vodafone in Australia is a company on the pathway to ruin. In England they still have their act together - just not the Australian operation. The entire Australian management team should be sacked, and bring in new people from overseas.

The bad service extends to the stores. Staff - who look like they are on the minimum wage - aren't properly trained and trash the company to the customers.

I live on the North shore in Sydney and calls drop out every day at particular spots on my journey from Roseville to the City. I know where the spots are and warn my mother when I'm talking to her that the call will drop out in about 1 minutes time when I know I'm approaching the vodafone blackout spot.

Vodafone is a company in freefall due to its totally incompetent Australian management team.

The company is worse now than Digicall was when it was first set up back in 1995.

I am currently contemplating switching to Optus or Telstra and I am a customer who spends $100 a month.

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684 Someone from NSW thinks vodafone is atrocious at 17 Dec 2010 10:19:43 PM
After months of troubles with an old unlocked Telstra 3g phone on the Vodafone network my partner relented and got a SE Experia X10. And we thought we had problems before... The fun only just began. 90% of all calls in either direction end in dropouts, terrible conversations due to dropouts, late messages, and general frustration. Useless customer service over the phone. Useless customer service in the stores. It doesn't end. I am also on Vodafone and don't have as many issues on my old GSM phone thankfully. Never again...

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682 Someone from ACT thinks vodafone is at 17 Dec 2010 10:05:55 PM
I wonder if Lara plays with clarke's dongle

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681 Someone from VIC thinks vodafone is very at 17 Dec 2010 10:04:30 PM
"No Service" - Well that says it all.

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680 Someone from ACT thinks vodafone is at 17 Dec 2010 10:02:56 PM
Sent vodafone an mail to complain. I hot a reply back 3 days later and in their email it stated if I did not reply back within 120 minutes they would assume my complaint was finalised. That's right cause I has nothing better to do than wait by my computer for 4 days so I can reply back within 120 minutes. I guess if I did reply back would I have to wait another 4 days for the second reply?

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679 Someone from NSW thinks vodafone is PATHETICALLY PATHETIC at 17 Dec 2010 10:01:57 PM
I can NEVER get reception. It continually drops out. Every time I call I wait for 40 - 60 mins and I have my phone logs to prove this. Whenever I e-mail, I never get the response I need. My contract is ending next month and I am out as soon as this happens!!

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678 Someone from NSW thinks vodafone is VERY BAD at 17 Dec 2010 10:01:35 PM
1. No signal or full signal and no response;
2. Variable call quality. Establish call and then have signal strength vary wildly even within a very small suburban (5k out of CBD) area e,g, Randwick Shops
3. Just Hate LARA and the automated voice system that VF uses.

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677 Someone from ACT thinks vodafone is So awesome at 17 Dec 2010 10:01:09 PM
So awesome, its great to see such a turp can use a copy and paste button to support a multinational exploiting others to make money. How intelligent of you.

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675 Someone from NSW thinks vodafone is zzzzzzzzzz at 17 Dec 2010 09:57:41 PM
Tried phoning them from my vodafone mobile to complain they had cut my wife's vodafone mobile service. Waited on hold. Put phone down and went to loudspeaker. Battery running low, plugged into charger. Still waited. And waited. And waited. Gave up after 4 hours and 29 minutes because I was worried my charger would melt or catch fire!

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673 Someone from NSW thinks vodafone is at 17 Dec 2010 09:54:54 PM
Hey vodafone show us your dongle. Your a joke

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670 Someone from NSW thinks vodafone is f***ed piece of s*** at 17 Dec 2010 09:51:52 PM
bloody disconnects every time i call almost, cant do anything!
worst desision ever when i switched to vodafail

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668 Someone from NSW thinks vodafone is The worst possible of any corporate I know... at 17 Dec 2010 09:51:30 PM
Ive been in contract since Jan when I signed up for an iphone and broadband for my laptop. The coverage has gradually gotten worse since I signed up. I live and work in the CBD/Surry Hills/Bondi Junction, yet I am constantly without service, with calls dropping, going directly to voicemail, unable to make calls, data will not work, and text messages do not come through/send. The broadband for my laptop only works 50% of the time so I am unable to do the things I need to as GPRS is too slow.
I have been complaining for months, and all I have heard is excuse after excuse, and lies after lies. I have even caught call centre staff out on things that have been untrue. I was told it was because I lived in a brick building!!! Well if my friends Telstra phones work fine in my apartment, then why can't my Vodafone phone??? Finally I found out who to speak to at the head office in Australia, who promised an investigation, and depending on the outcome I could terminate my contract early with no exit fees. After several weeks I still had not been prvided with answers. I emailed them one final time telling them I wanted a resolution within 48 hours or I would esculate my concerns to the ombudsman. I was contacted 2 days later and let out of my contract with 14 months remaining provided I give my phone back. Thats fine... Telstra have free ones if you sign up with them, along with a reliable network.
What i am most annoyed about, after readng the recent media coverage, is that Vodafone were aware of the issues from the start, yet still keeping signing people onto their network. They lied to me about the issues and made me spend hours on hold, to try and get some answers instead of being upfront and doing the right thing. Vodafone is a disgusting excuse for a company, and they should not be able to operate in such a way.

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666 Someone from NSW thinks vodafone is Global roaming set up at 17 Dec 2010 09:50:05 PM
Tried to set up global roaming before going Os. Was on hold for 55 min and the the Indian customer service officer picked up and call went blank. My calls keep dropping out and when I text customer service for a balance of my usage half the time they don't reply back. Can't wait for plan to be up I will be going to telstra at least you get what u pay for and better coverage

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665 Someone from ACT thinks vodafone is Dismal at 17 Dec 2010 09:49:43 PM
I'm actually saving so much money on all the calls and data I can't exceed my limits on due to not being able to get service in the first place. Fantastic work there Vodafail!

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662 Someone from ACT thinks vodafone is ---...-.---..---..----.... at 17 Dec 2010 09:48:28 PM
Sorry about morse code. Only way to get message thru...--...--.---...----- Vodafone customer.

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661 Someone from NSW thinks vodafone is hopeless at 17 Dec 2010 09:47:43 PM
For 6 months I haven't been able to send emails. Each time I call the help line I get some new story about how it is a network problem they are working on, or it's not our fault but its the mail server company we are contracted to, or some other story. Nothing is ever done, I can't understand how they can get away with such a blatant failure to provide a basic service. Anyway, my contract is up next week and I'm off and never to return. Of course I will spread the word to everyone I meet.

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658 Someone from NSW thinks vodafone is at 17 Dec 2010 09:42:52 PM
I don't think I've been able to use data type services a single time I've been to the Sydney Football stadium. Will be funny when they are sponsoring during the final Ashes game at the SCG and I'll be there with no functioning internet.

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656 Someone from NSW thinks vodafone is I get no data service at 17 Dec 2010 09:41:23 PM
I have to use another phone not on Vodafone anytime I need to access any data on my mobile. My data quota on my phone is useless. I have not been able to access it at all. I don't know why I am paying for this service. I might as well be on a no frills pre paid.

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655 Someone from ACT thinks vodafone is Epic Fail at 17 Dec 2010 09:38:37 PM
My pocketwifi doesn't well very well. Rephrased: very poorly. If you are in the Monash area do not get one or you will be travelling back in time and surfing the net at dial up speed.

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653 Someone from SA thinks vodafone is Wikifone at 17 Dec 2010 09:34:54 PM
This website should be moderated by the person who published it. The obscene and threatening comments are really offensive and will ensure the ACCC, TIO and Vodafone don't take the site seriously. The website is a clever idea, but you need to take responsibility for it.

Spin Doctors for hire Pty Ltd for and on behalf of ........
21 Dec 2010 11:07:05 AM: Can't be very good Spin Doctors if you're not already working for the SA Govt :-D

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652 Someone from NSW thinks vodafone is Shocking at 17 Dec 2010 09:33:05 PM
I signed up to a 24 month contract and for the past couple of months I've not been able to use the service properly. I tried to make a few calls today and kept getting 'Call Failed'. It worked when I reverted back to 2G on an iPhone. Data is worthless and I can't use it at all. Trust me, I've tried.

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651 Someone from NSW thinks vodafone is 75 at 17 Dec 2010 09:32:07 PM
mail.vodafone.com.au and smtp.vodafone.com.au act and sound as if they're sending mail, but in fact emails don't get sent. been broken for over six months. never announced, aknowledged or fixed... uncool.

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650 Someone from NSW thinks vodafone is at 17 Dec 2010 09:28:57 PM
This website should be moderated by the person who published it. The obscene and threatening comments are really offensive and will ensure the ACCC, TIO and Vodafone don't take the site seriously. The website is a clever idea, but you need to take responsibility for it.

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649 Someone from NSW thinks vodafone is Epic Vodafail at 17 Dec 2010 09:27:57 PM
Vodafail blamed the poor service on the fact that I "live in a unit with brick walls". WTF? Works perfect since I switched to telstra. Get out people!!!

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647 Someone from NSW thinks vodafone is 100% at 17 Dec 2010 09:18:17 PM
after months of no cellular service,dropped calls, texts that don't send, and being fed complete BS from Vodafone customer service, I finally got out of my two year contract. call vodafail
, wait an hour on hold and ask for cancellations. Or call the TIO and tell them your not getting the service you are paying for. I went to Optus and its bliss. They even answer customer service calls! Don't get mad, get out of your Vodafail contract !!!!!

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645 Someone from ACT thinks vodafone is Ebay pigeons at 17 Dec 2010 09:16:35 PM
Have reliable messenger pigeons for sale.
Get in quick.
Going fast.
Discount for existing vodafone customers
Nigel, "Speedy" arraived from Tassi. Message Please call your mum.

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644 Someone from VIC thinks vodafone is I bought a pigeon instead at 17 Dec 2010 09:07:31 PM
I have resorted to morse code and pigeons to deliver messages...Vodafony has no idea when it comes to technical service or customer service. The only reliable service they have is billing.

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643 Someone from NSW thinks vodafone is Unknowingly failful at 17 Dec 2010 09:06:33 PM
I'm horrified by the good service I've received. Not a problem for four years. F-o-u-r y-e-a-r-s! I didn't have a clue there was a major network issue going on until the likes you made it known. Thanks, I would've been in the dark forever!

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642 Someone from VIC thinks vodafone is at 17 Dec 2010 09:06:11 PM
If some tries to call me, it says that my call barring is active.
If I am trying to call someone, I am getting the same message.
Since today morning, before around 11am i called my friends and after 11am its happening to me.
I called customer care and they ****ing says that I have to visit vodafone store for change my SIM. because it is A NETWORK ERROR.

What a service!!!!!

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641 Someone from VIC thinks vodafone is optus is worse at 17 Dec 2010 09:04:50 PM
Had an Optus phonecrastinate for a week before giving the phone to a homeless guy who gave it back cause he didn't want to lower his standards

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638 Someone from TAS thinks vodafone is Nigel please call on landlinecant get thru on Vodafone network, Mum at 17 Dec 2010 09:03:25 PM

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637 Someone from NSW thinks vodafone is GLAD I MOVED! VODAFAILL at 17 Dec 2010 08:51:56 PM
I was on Vodafone literally three months ago, however - following a month long TIO case, was released from my contract for free (the only plus point) and immediately signed up to Telstra's $99 iPhone 4 Cap.

Where I'd previously had one bar at home, I now have four. While I frequently used to get massive data roaming charges, even within the 3G zone, now I get none as Telstra covers EVERYWHERE. I just can't even describe how much better Telstra is.. SO MUCH F@%$ING BETTER, SO GLAD I MOVED@!!$@#!%@$

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636 Someone from NSW thinks vodafone is Where's Nigel at 17 Dec 2010 08:47:44 PM
Someone from QLD thinks vodafone is AWESOME! at 17 Dec 2010 10:41:35 PM
"Someone from NSW thinks vodafone is SACK THE CEO at 17 Dec 2010 09:24:36 PM
The CEO Nigel Dewes MUST be terminated. Class action should be considered against Vodafone. Customers must be refunded. Let's see how the Telecom Authority conducts itself with this issue - or are they glorified fools who won't do anything because they can't do anything because they and nothing are the just the same. What about the responsible Minister stepping in and doing something about this and restore some faith with you bloody jokers! ps. How long before the heads begin to roll. Sooner the better starting with the top. The fish rots from the top!"

perhaps you should do your research.. Nigel Dewes holds no CEO position in VHA, the merger with vodafone saw his rights removed as a CEO of 3 a now iradicated company under the Vodafone's wing.
He now works as an ambassador for VHA nothing more nothing less.

Where's Nigel? A game for all the family. Great Christmas present.

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634 Someone from VIC thinks vodafone is at 17 Dec 2010 08:46:21 PM
dropes out all the time and the say give u 3 meg lost about 900 + phone calls had three better customer service but they just had a take over guess who vodafone had a nnnnnnufffffff

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633 Someone from ACT thinks vodafone is at 17 Dec 2010 08:44:39 PM
"Someone from WA thinks vodafone is extremely at 17 Dec 2010 10:34:04 PM
I acquired a mobile phone on a $29 a month plan about a year ago. I was paying insurance as well. At sometime in April the phone stopped working altogether. I could not get it up at all. Tried recharging but nothing would happen as I continually pressed the on button. I was continuing to receive invoices for a service I was not getting. I later left my phone with my belongings in a temporary storage facility and then went missing. They are now demanding full payment of the contract which has been terminated"

maybe you should have taken it into a VODAFONE store to get it repaired dickhead.. and when it went missing you coudd have clamied insurance.. n00b

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632 Someone from TAS thinks vodafone is Many at 17 Dec 2010 08:43:10 PM
I thought it was just because I lived in Tasmania :(

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631 Someone from NSW thinks vodafone is A JOKE...contd at 17 Dec 2010 08:43:04 PM
Crows Nest - continued.....Oh yes, forgot to mention I would get text messages and voice messages the next day, and had no 3G network coverage.....5km from the Sydney CBD!

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630 Someone from VIC thinks vodafone is a 'service'? preposterous at 17 Dec 2010 08:41:39 PM
I stopped getting ANY service on my mobile whatsoever for 6 days and finally bought a new service at telstra. Many hours wasted with staff confirmed that although they failed to meet their stated conditions of the contract I would have to pay $112 to exit the contract! And I would not have any service for another 2 weeks. Wow! You'd have to take classes to get that arrogant.

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628 Someone from NSW thinks vodafone is A JOKE!! at 17 Dec 2010 08:38:27 PM
I live in Crows Nest - 5km from Sydney CBD - my phone stopped working in the back half of my house! I spent HOURS on hold and getting through to people overseas who claimed they 'understood my frustration' then spouted mumbo jumbo about no recorded problems in my area, they would have to run an engineers report that would take a few months then they would get back to me.....total rort!! And to make matter worse my cr*p phone would drop out half the time, making me have to call again and wait in the queue forever....grrr!! Finally went to the ombudsman and surprise surprise...got a call from someone from Vodafone not in an offshore call centre saying since I was 'such a valued customer' they would let me out of my contract. Now with Telstra and have never had a call drop. The TIO should really crack down on these guys....they are signing customers up to a service they can not deliver and making it almost impossible to get out of the contract

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627 Someone from WA thinks vodafone is extremely at 17 Dec 2010 08:34:04 PM
I acquired a mobile phone on a $29 a month plan about a year ago. I was paying insurance as well. At sometime in April the phone stopped working altogether. I could not get it up at all. Tried recharging but nothing would happen as I continually pressed the on button. I was continuing to receive invoices for a service I was not getting. I later left my phone with my belongings in a temporary storage facility and then went missing. They are now demanding full payment of the contract which has been terminated

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626 Someone from WA thinks vodafone is at 17 Dec 2010 08:31:19 PM
Have been with vodafone for 3yrs. All was good but slowly, call centers moved to India meaning a simple 5min issues before took 20-40min. Now since Saturday I can barely make a phone call and when I do, it disconnects within 2mins. Yet my 3G works fine? How can I run a business like this and how can their's continue without serious ramifications from the ACCC? Shows what they're good for!!!

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625 Someone from NSW thinks vodafone is VERY POOR at 17 Dec 2010 08:30:09 PM
Also a customer near George St in Sydney CBD
Constant call drop out. Messages and calls days late.

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624 Someone from NSW thinks vodafone is EPIC at 17 Dec 2010 08:29:46 PM
Zero coverage or service in the sydney CBD, or anywhere for that matter. I have been in situations where people have been trying to reach me and it goes straight to my voicemail. Messages take forever to send, it is beyond a joke. I called wishing to cancel my contract. I called - and after being hold for 1 hour and 30 minutes i was transferred to another department. She then said i had to go into the shop to get a new sim card. I did. It still didnt work. I was told i would get a call back at 1pm. That never happened. I then called THEM back and was on hold for another hour, to be transferred, then told that the system wasnt working and they couldnt access my account details. I then called back again after they had tried to reach me, but due to the fact i get zero coverage, couldnt get through (funny that). I called back again, to be told that despite vodafone being open "24/7 for contract customers" they the disputes department and contract department was only open 9-6 and to call back tomorrow. The woman in the vodafone shop said she understood and just to call up and get them to approve the transfer of the phone number to another carrier so i could start using my new phone etc. I tried that, vodafone wouldn't help and said ...again... to call back tomorrow. I've emailed the ombudsman and this is getting beyond a joke.

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623 Someone from NSW thinks vodafone is hopeless at 17 Dec 2010 08:27:32 PM
unable to terminate my vodafone service. Unable to contact the cancellation dept. hopeless vodafone.

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621 Someone from NSW thinks vodafone is Significant fail but not surprised at 17 Dec 2010 08:26:23 PM
I am a corporate customer in the Sydney CBD, cnr Bridge and George. Calls drop continuously, calls fail and the phone freezes, sometimes the phones does not ring and messages can take 12 hours. This is affecting my business. Not happy....

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620 Someone from NSW thinks vodafone is a joke at 17 Dec 2010 08:25:28 PM
I am lucky if I can get more than 24M out of my 1024M monthly data quota - not for want of trying! Searching... for another network!

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