26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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619 Someone from ACT thinks vodafone is at 17 Dec 2010 08:23:30 PM
EVERYBODY DO NOT PAY ANOTHER BILL FOR VODAFONE AND SEE WHAT HAPPENDS STARTING NOW

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611 Someone from SA thinks vodafone is at 17 Dec 2010 08:23:01 PM

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607 Someone from ACT thinks vodafone is As a communication company its not doing a good job at communicating. Why be in the business. at 17 Dec 2010 08:21:57 PM
As a communication company its not doing a good job at communicating. Why be in the business.

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602 Someone from WA thinks vodafone is the most epic fail every at 17 Dec 2010 08:18:36 PM
Vodafones communication is the poorest ive ever encountered! but not as poor as their reception/service!!! sick of these indians not understanding what im saying! I NEED TO GET OUT OF THE CONTRACT!!! stupid pricks

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601 Someone from NSW thinks vodafone is bad at 17 Dec 2010 08:18:21 PM
My sms takes AGES to arrive to my wife's vodafone handset. When I send sms to my brother's telstra he receives the sms much faster. Also the signal strenghth is mostly very poor. Am not impressed after only 3 months with this company!

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599 Someone from VIC thinks vodafone is Poor poor poor at 17 Dec 2010 08:17:19 PM
Vodafone's service has been crap for at least the last 6 months. I can't even drive from South Melbourne to South Yarra without the data network completely stopping. The only way to get it to work is to change from 3G to 2G and then back again.

Calls drop out when not even moving from one spot.

The 3G data network is slow compared to Telstra/Optus connections when testing from the same location on my Vodafone service.

When my contract runs out I will be switching to Optus or Telstra as Vodafone has even worse service in regional Victoria with 0% 3G services.

Pick up your game Vodafone as you can do better than this. Maybe add a shite load more capacity to your network so it is actually usable!

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598 Someone from NSW thinks vodafone is Epic at 17 Dec 2010 08:14:07 PM
Ported to VF only to find areawhere I work is non existant to Vodafone. 7 colleagues at work can't even see the newwork at all. Sometimes I get 3G signal but no phone reception (if anything) Customer service wants me to phone from another handet to show it's not my phone. Hey I got 7 people who can prove it isn't my phone.
Customer help ?? An offshore unit who have no idea where Sydney is. Apparently It's in Bathurst. Well Same state anyway.

My iPhone cannot read the MyVodaphone website, so I can't see what my account is doing.

Might have to port out after only being in less that two weeks

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590 Someone from ACT thinks vodafone is Good Idea at 17 Dec 2010 08:10:04 PM
Comment from Vodafone spin doctor does make a point
"If the creator of this joke of a website spent as much time attempting to solve the issue with Vodafone rather than putting together this sad excsue for a website, perhpas he or she would be much better off. "
Contact Slater and Gordon to start a class action. There is plenty of support from this web site.

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588 Someone from NSW thinks vodafone is Epic fail with a side of sh*tc*nts at 17 Dec 2010 08:07:59 PM
Have been cut of constantly for the last few weeks. three attempts at a one minute onversation the other day. Just needed an address and it took three dials to work. Then there is the way they advertise to you when you call to recharge.... I JUST BOUGHT YOUR STUPID PRODUCT NOW STOP ADVERTSING TO ME AND LET ME MAKE MY CALL....

in third world countries ive been to such as syria and lebanon they have a system where you recharge by sms in much less time... but apparently that technology isn't here yet... because it would mean that they wouldn't have a chance to force their sh*tty products down our throats... thank you for creatin this site... i needed that.

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587 Someone from QLD thinks vodafone is Worst telco ever at 17 Dec 2010 08:07:05 PM
27 minute convo, 9 drop outs.

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586 Someone from VIC thinks vodafone is Very at 17 Dec 2010 08:05:09 PM
My Land line internet dropped out yesterday so I had to rely on my phone to give me access to the internet for work. Low and behold it would drop out every 30 seconds and when it was connected it would only download slower than dial up. I know it downloads faster than that since when I first purchase the phone\contract it was pulling down 2Mbps and would only drop out on occasion. Unfortunately I have noticed the network performance of VF degrading a lot over the last month. I called help desk but after 30 minutes on hold I gave up. Seriously if you are going to offer plans with generous data caps for a cheap price you better make sure your hardware has capacity to handle it! Thankfully my ISP (Internode) were fantastic and speedy in fixing my connection, maybe Voda should take a page out of their book.

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584 Someone from NSW thinks vodafone is at 17 Dec 2010 08:03:19 PM
45 mins on hold to get to vodafone, then a referral to Blackberry, cos it must be "a Blackberry issue". 45 mins there. No resolution. Who paid for that and for the hour and a half of my life I want back? Me. Shouldn't have got either the handset or the service contract. This is a freakin radio network. I thought we'd sorted out radio comm's in the 1950's?

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583 Someone from VIC thinks vodafone is Fucked at 17 Dec 2010 08:01:33 PM
Totally fucked and that lara bitch just makes the pain worse

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582 Someone from QLD thinks vodafone is call centre on hold at 17 Dec 2010 07:57:16 PM
seriously they stitch us up on the 1300 numbers in the contracts then make you call one and have to wait a further 45 minutes before you get a person on the line. That is if the call doesn't drop out first.

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581 Someone from QLD thinks vodafone is very failed at 17 Dec 2010 07:56:56 PM
I used to be with vodaphone 20 years or more ago. ditched them back then for the same problems people are having today. Drop-outs, no service, no reception. All FLUFF NO SUBSTANCE 20 years ago, same today. Pull the pin and go with a more relibable provider. U'll be happier.

re Tim

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578 Someone from TAS thinks vodafone is re: womens breasts comment. at 17 Dec 2010 07:54:11 PM
Someone from NSW thinks vodafone is Is not concerned at 17 Dec 2010 09:49:48 PM
What does womens breast have to do with this website?

Well what it has to do with vodafone is the bigger they are the better the signal so all you woman out there with under DD size racks get them enlarged and get the breast signal your phone deserves.

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577 Someone from VIC thinks vodafone is Absolutely shocking! at 17 Dec 2010 07:52:52 PM
I'm a business customer ie company vodafone user - I've just come from Epworth Hospital in Richmond Vic - I live in the outer suburbs of Melbourne - 50Km away & my son was sent by my local GP to the hospital. I've gone from work to meet my wife & son and waited 3 hours in emergency. I all that time I couldn't receive or send calls to my younger son who was at home, wondering what was going on....fortunately my wife's Telstra phone was available to her - she & I had to seperate while the hospital did triage etc on my son (the patient). Would go back to Telstra (my former employers carrier of choice) in a heartbeat..Voda get your act together before soemone dies!!!!

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576 Someone from NSW thinks vodafone is woe-daphone! at 17 Dec 2010 07:52:32 PM
Live in the Illawarra and work at Hebersham (Mount Druitt )in Western Sydney. There are 17 spots along the 1hr 15 min journey where there is no coverage & the line drops out & many others where it sounds like I am talking underwater like a chipmunk. One of those lasts for six minutes! Vodaphone won't allow calls to Telstra's Directory Assistance line even though this has been the national phone inquiry line for decades. It diverts the call to the Vodaphone 123 line (should be called the Oh Deary Me line!) and which is slow while they google a number because their database is inadequate. At least 5 out of 10 inquiries can't be satisfied and I often give up in disgust, many times after three and four minutes of waiting. After I was so disillusioned about not being able to get a phone number for Westmead Children's Hospital in Sydney for at least seven minutes of waiting and three separate phone calls, I rang the Customer Service line (long wait & the phone kept dropping out)and someone did call me back the next day and they promised to look into it and get back to me....that was five months ago and I have heard nothing. Also unable to dial 1900 lines (for competitions). Great disappointment with the Customer Service Centre for help being run out other countries. I am offended at the odd hours they SMS me with their tripe marketing & I am over not receiving texts promptly from my teenagers who we bought phones for in case of emergencies. Receiving them 2 days late hardly helps a crisis. It is not good enough and I am leaving, never to return. The website has been ridiculously slow & convuluted to get answers from over the years and I feel like we the customers are just the cash cows. The management & corporate handling of this has been laughable to those of us who work in companies who do care out their customers and work hard to improve services and keep clients informed. It's an emabarassment. Bye Bye

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575 Someone from VIC thinks vodafone is worse then a night out on a bad curry and vindaloo at 17 Dec 2010 07:51:35 PM
always dropping out on calls. The service was great up until about 6 mths ago. Data is absolutely a waste of time its so slow both on the phone and the Ipad. Seriously Voda you need to lift your game and lift it real quick. If acquiring the 3 network and there people has put some strain on your system sort that shit out and sort it out fast!

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574 Someone from NSW thinks vodafone is Is not concerned at 17 Dec 2010 07:49:48 PM
What does womens breast have to do with this website?

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573 Someone from QLD thinks vodafone is Total failure at 17 Dec 2010 07:49:11 PM
I have had a Telstra Mobile for as long as I can remember, and I never really understood the "paying for the premium" line they used to use when the bill came in. But I would happily pay double at Telstra to ensure my mobile works. I have no coverage at home, suffer 25 - 30 drop outs a day and the data service is just no existant. It got to a point today that I had to make a phone call i took the sim out of my pre paid Telstra Next G Broadband modem and put that in my phone to make the call. Voicemail messages days late, txt msg's just not arriving or going and when the call is connected, the quality is just shyte.... Give me Telstra any day of the week!

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572 Someone from NSW thinks vodafone is Completely at 17 Dec 2010 07:48:05 PM
I left in August after 11 years with them. My phone kept failing and each time I had to take it to the store to have it reset and each time I was told there was nothing wrong with it after the store boy or girl had reset something on their screen. Since I left I get monthly SMS from Vodafone telling me -$40.57 will be deducted from my credit card. It never is (nor is anything added). So yesterday I rang to ask what this was about. I spent 10 minutes getting passed Lara, then was told I'd have to wait 30 minutes to talk to an operator. So I hung up, searched the website for an email address (took a while to find), then sent them an email telling them everything I've just written above. Two minutes later I had an automated reply with instructions on how to detail with Lara. I send a reply back asking how this might be related to my billing problems (remember above, the -$40.57)? Still haven't heard back. I'm wondering, are there any people working at Vodafone or is it the world's first robotic company?

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571 Someone from NSW thinks vodafone is Has changed for the worse at 17 Dec 2010 07:45:03 PM
For years I've been convinced that the regularity of dropped calls is to charge more connection fees (i beleive this applies to all providers), when you're on a CAP initially it's not a big loss but over a month it really starts to add up and becomes a good revenue raiser for VF.

Website performance has always been dreadfully slow and I've noticed the recent revamp to the look and feel of the site but I think they have the wrong priorities as there has been zero improvement to performance. For the last two months I've been sent a bill for 'actual' calls made including international, the bill was $300 when I'm on a $69 CAP. They reversed the charge after calling on two occasions and waiting in the IVR queue for an unacceptable amount of time. I also logged a complaint by email (which wasn't easy to find) which was acknowledged by an automatic reply but I never received any further communication. Now I have to go thru the process all over again this month. Basically VF and their offers are pretty good only when something doesn't go wrong because they don't seem to have the processes or resources in place to service exceptions. Unfortunately when you're in a contract your hands are tied and they know it.

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570 Someone from QLD thinks vodafone is Failed As at 17 Dec 2010 07:42:35 PM
Vodafone were charging bills for upto 800 dollars per month as I went from prepaid to plan. It is way over what I expected and I was on the Mega Cap 149 a month. Vodafone agreed it was excessive and agreed to put me back on PRE-PAID and drop the 900 dollar disconnection FEE. They said once you receive your bill and tell us that we agreed to drop the charge. I did that and no one has record of me speaking to the customer service manager SAM which I spoke to. I told them to get fucked and now they put a black mark against my name cause I didn't want to pay to 2 thousand dollar bill.

Fuck they can screw you around. That has basically destroyed my life and future for the next how many years of borrowing. Fucking Heartless fagots. Its basically criminal behavior that's legal. I will murder a person from Vodafone for this.
21 Dec 2010 10:46:31 PM: wow that last bit was a bit excessive... dont you think..

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569 Someone from NT thinks vodafone is at 17 Dec 2010 07:41:40 PM
Dear ACT, first of all let me reassure you that you are completely normal. Most women's breasts are of different proportions, and most even out by the end of puberty.

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568 Someone from NSW thinks vodafone is Big Fail I'm afraid at 17 Dec 2010 07:41:24 PM
I also signed for two years, for the first time and I'll probably be gone when the contracts up. The reception is middling to say the least - and yes I work and live in an urban area. I'm forced to make short calls and/or repeatedly recall clients, friends and family during most attempted calls. The drop out rate is the worst Ive experienced with Telstra, Optus and now Vfone. It was better with Optus in the early-mid 90's. That would be a joke, in 2010, if it wasn't costing me money.

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567 Someone from ACT thinks vodafone is Spin Spin Spin at 17 Dec 2010 07:41:17 PM
"Perhaps you should do some research into the other telcos...
Telstra are always having outages, Optus have had 3 MAJOR network outages (meaning completely no service at all) in the last 12 months in one state alone!
I'll stick with Vodafone thanks...a world leader and the only truly genuine mobile telco in Australia."

Spin doctors getting despirate now!

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566 Someone from QLD thinks vodafone is Ultimate Fail at 17 Dec 2010 07:39:16 PM
I live in New Farm, 1.5km from the center of the City. I can't get reception and when it rains, I get absolutely no reception. Vodafone, one day I want to be just like you.

If people threw money at me for two years and I didnt deliver on my promises, I would be rich too!

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565 Someone from ACT thinks vodafone is at 17 Dec 2010 07:39:01 PM
Dear Dolly Doctor, my left breast is much smaller than my right. Is this normal?

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564 Someone from NSW thinks vodafone is Overcharge & poor service at 17 Dec 2010 07:38:59 PM
For 6 months I have been fighting overcharging - where despite asking for data plans for 2 new phones for my team I was charged as if I didn't have them. Try $39,000 overcharge. They recently offered me a $32,000 credit, so now I'm still fighting over the remaining $7,000. All this for a service that regularly drops out multiple times trip on the short trip from annandale to north sydney...

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563 Someone from QLD thinks vodafone is Bad at 17 Dec 2010 07:38:55 PM
Same probs, just adding in my dissatisfaction, waiting for a class action to join to.

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562 Someone from WA thinks vodafone is the best in the world at 17 Dec 2010 07:38:51 PM
Perhaps you should do some research into the other telcos...
Telstra are always having outages, Optus have had 3 MAJOR network outages (meaning completely no service at all) in the last 12 months in one state alone!
I'll stick with Vodafone thanks...a world leader and the only truly genuine mobile telco in Australia.

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561 Someone from ACT thinks vodafone is Maybe at 17 Dec 2010 07:36:03 PM
'All contracts are binding by law for 24 months. No cooling off period. Read the terms and conditions buddy'
Slater and Gordon where are you. we need help

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560 Someone from WA thinks vodafone is Not at all at 17 Dec 2010 07:35:18 PM
I'm not in a mess...I'm a happy Vodafone customer of over 10 years and have ALWAYS been happy with the service.
If the creator of this joke of a website spent as much time attempting to solve the issue with Vodafone rather than putting together this sad excsue for a website, perhpas he or she would be much better off.

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559 Someone from VIC thinks vodafone is Mega bad at 17 Dec 2010 07:34:22 PM
Recently signed up for 2 years for my first time with them.... and wished i didn't. Will be gone for ever when my contract is over - but in the meantime will tell everyone i know not to go near them.

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558 Someone from ACT thinks vodafone is at 17 Dec 2010 07:34:11 PM
All contracts are binding by law for 24 months. No cooling off period. Read the terms and conditions buddy

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556 Someone from VIC thinks vodafone is Just crap at 17 Dec 2010 07:32:46 PM
The product may be bad, but the customer service is without doubt the worst ever. Rude, arrogant and totally unhelpful. Can't wait to end my contract.

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555 Someone from ACT thinks vodafone is a f**king joke. at 17 Dec 2010 07:31:24 PM
My phone drops out every 2-3 minutes. People can't get through to me and when they leave a voicemail i get it 6-12 hours later and the same for my text messages. I don't recieve them at all or i recieve them 12 hours later. The internet takes FOREVER. Voda-crap-house has changed my sim and told me to use 2G. Screw that. I have three months left in my contract, does anyone know if it'll be easy to get out of this???

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554 Someone from VIC thinks vodafone is EPIC FAIL at 17 Dec 2010 07:27:41 PM
I am on Vodafone's post-paid mobile internet plan. For the first month, everything was plain sailing. On the second month, the data transmission dropped suddenly. My USB dongle could connect to the network, but could NOT transmit any data.

Called Vodafail's customer service and got put on hold for 1/2 an hour before actually speaking to a human; even then, I had to strain to understand his English which had a VERY, VERY strong accent.

I was taken through a whole series of troubleshooting steps which involved many more calls to customer service and trips down to the nearest Vodafail shop (which might as well be in Beijing). I was finally told that the base station that my USB dongle connected to was faulty and it would take a week to fix.

A WEEK!! A whole freaking week without internet during my exam period when I had to download notes off my school's network. Had to take the trouble of lugging my notebook down to school.

After the base station was fixed, I received no phone call from the tech team despite reassurances that I would get a call from them.

How reassuring is that?

In addition, I could not check my data entitlements via myvodafone.com.au on MANY occasions.

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553 Someone from QLD thinks vodafone is Going Down & Take Crapple With You To... at 17 Dec 2010 07:26:38 PM
Been on hold for 5:12 Hours now...

I called back as soon as the original call I was on dropped out or I was hung up on! All I want to do is to cancel my newly signed (3 weeks) $100 Ultimate 24 mth plans x 3. I believe you have 28 days to terminated a newly signed contract, should said Telco be unable to provide products or services as advertised...

There network may have be oversubscribed & exceeded max capacity, & supply of sub standard handsets which find it difficult to receive any signal - yet coverage maps indicate full 3G - Crapple!!

As for Customer Service, still waiting... Will share an update!

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552 Someone from VIC thinks vodafone is Not so much at 17 Dec 2010 07:26:28 PM
I am on 3 and supposedly 3 and Vodafone are one now. I used to have issues with the 3G network with 3 over the last 6 months however the 3G network seems to be improving however I do not have any call drop out issues. Guess 3 is getting better after Vodafone merger!

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551 Someone from NSW thinks vodafone is SACK THE CEO at 17 Dec 2010 07:25:13 PM
The CEO Nigel Dewes MUST be terminated. Class action should be considered against Vodafone. Customers must be refunded. Let's see how the Telecom Authority conducts itself with this issue - or are they glorified fools who won't do anything because they can't do anything because they and nothing are the just the same. What about the responsible Minister stepping in and doing something about this and restore some faith with you bloody jokers! ps. How long before the heads begin to roll. Sooner the better starting with the top. The fish rots from the top!

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550 Someone from NSW thinks vodafone is love! at 17 Dec 2010 07:24:48 PM
I heart Vodafone

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545 Someone from WA thinks vodafone is Wow at 17 Dec 2010 07:21:45 PM
Vodafone is better than Optus

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544 Someone from SA thinks vodafone is Epic at 17 Dec 2010 07:21:35 PM
Long time listener, first time caller and thank God! To say the service has been atrocious would be to imply that there was any to begin with. Numerous complaints with no action has at times had me losing the will to live and a call to service has me routed through more countries than the United Nations with enough time wasted that I could have flown there and "walked in" my complaint. Will NOT be renewing contracts (yes sadly...plural)

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543 Someone from QLD thinks vodafone is Crap at 17 Dec 2010 07:20:33 PM
5 months with Vodafone, waste of time and waste of many, if I could cancel my contract I will never look back they Sh*T
if they offer me this service for free I am not taking it !!!!!!!!!!!!!!!!!!!!

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542 Someone from NSW thinks vodafone is at 17 Dec 2010 07:20:16 PM
Glad to see this site is up as i've been meaning too put a complaint through the last couple of days. apart from the USUAL bull i have to put up with what really ticked me was that i sent a picture message to a friend and my phone has confirmed that it was sent. My friend never recieved it and i've been charged a dollar for no service! Now how bloody often has this happened all up!

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541 Someone from NSW thinks vodafone is mega fail at 17 Dec 2010 07:18:43 PM
Nearly at the point of having to to transfer 4 business phones to the evil empire (OUCH!) Constant drop outs, network busy messages, sms taking hours to arrive, rang Vodafone and was told I should switch carriers if I want reception. Been with them since analogue days and until now no major problems

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540 Someone from ACT thinks vodafone is hopeless at 17 Dec 2010 07:16:04 PM
Bitterly regret switching from Optus to a 2 year contract with Vodafail. I thought my new phone was the problem for poor reception, dropped calls etc. Took it back for service but it's no better. Vodafail's network is shockingly poor in many areas of Canberra. I've just spent 2 weeks in Perth and it was just as bad there.

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539 Someone from VIC thinks vodafone is Worse at 17 Dec 2010 07:15:37 PM
Vodafone is shit.Will switch to Telstra

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538 Someone from ACT thinks vodafone is Sex sells at 17 Dec 2010 07:14:21 PM
Good approach spin doctors
"Lara sounds hot"
Does your mother know what you do for a living!

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537 Someone from VIC thinks vodafone is at 17 Dec 2010 07:11:31 PM
I genuinely think they are one of the better providers. Has anyone here had to deal with Telstra?

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536 Someone from ACT thinks vodafone is 1555 at 17 Dec 2010 07:08:16 PM
Lara sounds hot

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535 Someone from SA thinks vodafone is really 3's fault at 17 Dec 2010 07:07:20 PM
I was using the 3 network for my wireless internet access till a few months ago. As with Vodafail, hopeless throughput and connectivity. Seems the 3 virus has now affected the Vodafail network due to their recent purchase. Do what I did, spend your money elsewhere. Vote with your feet.

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534 Someone from VIC thinks vodafone is at 17 Dec 2010 07:06:05 PM
i have experienced issues for a couple of months too......dozens of times when trying to make calls i can never get a line and its not my phone. its terrible and just another rort by another multi national ripping off the poor customer. lift your game vodafone.

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533 Someone from VIC thinks vodafone is a bunch of amateurs at 17 Dec 2010 07:06:05 PM
My phone has been dropping out several times a day for the past two weeks. Reception is bad even in inner city Melbourne. I was promised I would have reception in country Victoria and was shown a map of Vodafone's area of coverage which included the area I wanted to go to. Crapola! I had no coverage at all. Wouldn't want to be there again, and in trouble and unable to use my Vodafone mobile to get help. Also, how about a refund on all those texts sent out dozens of times that you said you would refund me?

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532 Someone from VIC thinks vodafone is Vodafone is having worst service from last two years at 17 Dec 2010 07:06:05 PM
I had contract with vodafone, before renewing the contract this month. In my last contract which was of $49 n they suppose to gave me a included value of $450 but actually I was getting $410 instead of $450 , Then it took me three days to get the right person to share my problem with them, After 45 min of waiting every day to actually got someone to share my problem. After such a long discussion they gave me credit of $200 so it means they are at there fault to give such a credit. SO VODAFONE MAKE ME FOOL FOR NEARLLY 19 MONTHS BY GIVING ME LESS INCLUDED VALUE , WHICH I REALISE AFTER 19 MONTHS, BCOZ OF SOME BETTER DEALS I M STILL WITH VODAFONE, BUT THERE SHOULD BE SOMEONE WHO SHOULD LOOK AFTER ALL THIS MATTERS.

SO ITS MY HUMBLE REQUEST TO ALL THE VODAFONE CUSTOMER TO GET RID OF VODAFONE AS SOON AS POSSIBLE TO TEACH THEM LESSON

HOW POWERFULL IS CUSTOMER IF WE ALL CAN CREAT THEM WE CAN DESTROY THEM.

THANKS
GILL

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531 Someone from NSW thinks vodafone is Rip off at 17 Dec 2010 07:05:03 PM
Vodafone is saying that the problem is only in Sydney CBD. That is not true. I have had a 3 usb modem, iphone 3GS which didn't experience dropouts, slow internet. But during the last 4 months i have noticed that the dropouts have been happening many times both day and night, connecting and downloading data have become very slow. I paid extra for data for my iphone but never use much coz i cannot connect to the internet.3 was ok before until the merger with Vodafone. I only realised this when i took out another smartphone plan with Vodafone, and they offered more data but now wondering how i can use them considering their worsening network issues. Yes, when i called, i also experience long wait, 1 hour for only a short conversation then i was transferred to another section, but i decided to hang up coz i was being made to wait for at least 40 minutes again. I live and work outside Sydney CBD and i cannot connect to anything when im at work, that is for 8 hours of my day. 3G always goes down, and turn to GPRS or Edge, which become impossible to enjoy the expensive smartphone plans we signed up for. They should be banned from offering services until they fix their network. In the meantime, they should cancel subscriptions too and let customers move to other network/s.Vodafone is just ripping us off.

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530 Someone from NSW thinks vodafone is New angle at 17 Dec 2010 07:03:24 PM
Spin doctors take new approach.Fair shake of the sause bottle!
"Come on guys they try their hardest'
You can do better than that!

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529 Someone from NSW thinks vodafone is worst in a bunch of dross! at 17 Dec 2010 07:02:44 PM
94% Australasian coverage!!!!! THEY ARE JOKES!! i operate in the Shoalhaven area NSW, Kaima to Ulladulla. If i got 50% i would be happy! so what the ;F; does that do to the national average ???, and this is on the populated eastern seaboard!! THEY ARE KIDDING!! cannot wait to be shod of this contract!! they wank around in their corporate cocoon. try making your website a bit more user(complaint) friendly, and you would be snowed under!! WAKE UP and SMELL THE MANURE !

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528 Someone from NSW thinks vodafone is Not at 17 Dec 2010 07:00:12 PM
Love voda, stop with ur complaining & whining optus isnt any better and getting ripped off by arrogant telstra go right ahead !!!!

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527 Someone from VIC thinks vodafone is at 17 Dec 2010 06:59:27 PM
Come on guys they try their hardest

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526 Someone from NSW thinks vodafone is to be shut-down and fined at 17 Dec 2010 06:58:05 PM
I was on a pre-paid broadband service provided by 3 on their 3G network for more than 2 years and was a happy customer. Recently it was absolutely not usable for vodafail. I started using Telstra pre-paid broadband.

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525 Someone from QLD thinks vodafone is A Merry Go Round at 17 Dec 2010 06:57:16 PM
Fought a seven month pitch battle with Vodafail over a number of issues you are all aware of - voicemail coming in weeks late; phone not receiving inbound calls although you have reception; not able to make calls out (i.e. call failure) although you have 5 bars; data so slow it's not worth using (wifi hotspots for me!). Their 'help desk' tried the usual: a) put me on hold forever; b) told me the usual 'something wrong with your phone routine - not their network c) become the trouble shooter for vodafone network issues - yey sure if you pay me I can do that (i.e. document time/place and get them to call you as the problem is occuring - sure if I didn't have to wait an hour I could do that!); d) keep you on the 'help desk' merry go round until you just quit and give up. Well for me it just pissed me off more, and I finally got out of my contract last week. Although the funny thing was that when speaking with their 'help desk' to finally get rid of the contract two days ago, the phone dropped out three times, although I had 3 bars reception (after waiting an hour and a half each time to talk to them as well, sure this was the final way of Vodafail to stop me getting out of my contract!). Gone Telstra now ... at least I have good coverage and I can receive and make calls now!

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523 Someone from NSW thinks vodafone is Agree at 17 Dec 2010 06:56:41 PM
I have never had a problem

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522 Someone from NSW thinks vodafone is There Back! at 17 Dec 2010 06:56:10 PM
Spin doctors on $300 hour.
"I have never had a problem"
Keep it coming!

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519 Someone from NSW thinks vodafone is at 17 Dec 2010 06:53:44 PM
I am actually holding on to vodafone now and have been for over 40 mins, just to query a bill. Still holding.
I too have problems with my mobile phone dropping out.
Difficulties connecting to the internet.
By the way I am still holding.
If I hear hang in there we'll be with you real soon one more time I will scream.
Do I hang up. After 45 mins I do not think so.
Still hanging on.

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518 Someone from ACT thinks vodafone is GREAT at 17 Dec 2010 06:52:23 PM
but seriously guys, voda has been great for me!
22 Dec 2010 07:22:49 PM: They used to be great for me too, for the past 5 years - treating a loyal customer like this is inexcusable

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517 Someone from NSW thinks vodafone is VERY FAIL! at 17 Dec 2010 06:51:12 PM
Either my text messages stay for 3 hours in "sending" status or they are displayed as "sent" but the receiver actually receives them LATE!!!! I have no reception in the city???? AND "LARA" is a useless piece of crap!

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516 Someone from NSW thinks vodafone is Lacking in reality at 17 Dec 2010 06:50:34 PM
I have a business with five blackberry handsets that don't work on a network that can't support basic telephony that is slowing destroying my business. Vodafone's solution: remove and reinsert the battery and all will be better!!!

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515 Someone from NSW thinks vodafone is Pointless service at 17 Dec 2010 06:44:02 PM
Either zero reception or 1bar wherever I go. What's the point of going mobile if you can't be in contact with people!!! You would think being their main service offering they would actually do it well! Very frustrating and pathetic!!!

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514 Someone from NSW thinks vodafone is really really fail at 17 Dec 2010 06:43:42 PM
I wish that tard would stop spamming 'vodafone has always been great for me'. It's pretty clear from other people's experiences that Vodafone is overwhelmingly shit and disappointing. I always thought it was just me having problems. Someone just reminded me that Vodafone also sent multiple messages to people from my phone for ages. People would write back saying 'Yes, you said that.' It was really fucking inconvenient. Fuck you Vodafail, corporate cancer.
14 Jan 2011 12:12:10 PM: My phone used to do that too!

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513 Someone from ACT thinks vodafone is Spin Doctor! at 17 Dec 2010 06:41:55 PM
Looks like Vodafone PR spin doctors are at work on this site. (plenty to do!)
"Vodafone has always been great for me"
What BS.
Then again I guess its a living for someone.

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512 Someone from NSW thinks vodafone is Very British at 17 Dec 2010 06:41:14 PM
Vodafone do a good job of making people wait on hold if you need help. When I complained to the Telecommunications Industry Ombudsman, Vodafone finally agreed to allowing me to exit my contract (which had 9 months remaining) with no charge. Be sure to complain to the TIO. It is a simple online process.

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511 Someone from NT thinks vodafone is EPIC at 17 Dec 2010 06:40:14 PM
I have also been Vodafucked. Not very Vodafun.
29 Dec 2010 08:27:33 PM: Coverage all over Darwin is the same as it was 3 - 5 years ago.. if they have done any improvements then it's not showing. Earlier in the year not even the Vodafone store in Palmerston shopping center would get a 3G signal that worked - in the middle of a city with 30k people!

On the other hand Optus coverage has improved MASSIVELY.. especially into the rural area it and they have plans to cover right around the harbor.

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510 Someone from NSW thinks vodafone is Fail at 17 Dec 2010 06:36:52 PM
I had a bizarre experience with Vodafone. All of a sudden they extracted about 4 times the usual monthly amount from my account(about $260)- with no explanation. Then someone rang me from a private mobile number claiming to be a VF representative and offering to update my contract. He asked for my details and I told him he could shove it- I asked for him to verify to me he was actually from VF but he was not allowed to ... or something. The impass ended when I rang their usual customer service number and had to wait the average about 45 minutes for an answer(the OS call centre worker confirmed the last guys was actually from VF). I went on to express my disappointed at being charged such a ludicrous amount, and he seemed to explain it was because of some change in the contract.. It was never really clear- but - and this is the killer- He offered to update my contract and retrospectivly apply this update so I wouldnt get charged as much. Of course I agreed. I was shanghai'd. When this was done he claimed I was $170 in credit, which VF would kindly hold onto for me. They still have my money(each month I use up some of this excess credit). They are a corporate cancer.


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509 Someone from QLD thinks vodafone is EPIC! at 17 Dec 2010 06:32:58 PM
They all suck!

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508 Someone from Somewhere else thinks vodafone is Not at 17 Dec 2010 06:31:21 PM
Vodafone has always been great for me
22 Dec 2010 10:31:27 PM: Funny how suddenly all these pro- VaFungul posts have started appearing. Wouldn't be VF in damage control while they're working out how to shut this site down? Shutting down telecommunications is what they're good at.
23 Dec 2010 04:45:23 PM: People are just as passionate and pro Voda as the haters are against. Balancing isn't it?
24 Dec 2010 09:32:48 AM: pro Voda are perhaps Vodafone prostitutes?

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507 Someone from VIC thinks vodafone is Lying at 17 Dec 2010 06:27:53 PM
Did anyone read their submission to the ACMA's enquiry on customer service ( http://www.acma.gov.au/WEB/STANDARD/pc=PC_312279 )???? Liars.

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506 Someone from VIC thinks vodafone is Extremely pathetic at 17 Dec 2010 06:27:24 PM
I regularly have call dropouts, incredibly slow down load & am really lucky to have more than one bar...in inner metro melbourne?!!! My phone stopped working suddenly and it took me 3 days to get through to someone in vodafone who could help me, and more than 4 hrs of waiting. I did get thru to humans intermittently - one hung up on me almost immediately before i got to talk, one told me she couldnt help because the "systems were down" and a third "transferred" me to another department that didnt exist...and it disconnected me. I wrote them several emails of complaints, and got appalling auto replies, and then finally a "Lara" response that said nothing . Infuriating!!!!!

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504 Someone from NSW thinks vodafone is Class action. Count me in! at 17 Dec 2010 06:24:34 PM
I'm in for a class action. Step up Slater and Gordon. From the level of dissatisfaction there looks like there might be a good earner in it for you good fokes! Set up a direct like from this site! Ease the pain.

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503 Someone from VIC thinks vodafone is 1 at 17 Dec 2010 06:16:35 PM
I left vodafone last year but my husband is still with them. His text messages are sent repeatedly. The record is five times in a row. And he's charged for each... FAIL!

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502 Someone from QLD thinks vodafone is 2 bars at best at 17 Dec 2010 06:14:53 PM
signal and network dropouts everyday which are annoying. I thought this only happened to me. Guess hundred, thousands are in the same situation. I still have some time in my contract but definitively I will shop around once it's finished...

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501 Someone from NSW thinks vodafone is Your kidding right??? at 17 Dec 2010 06:14:52 PM
I have only noticed that reception drops out while on the phone between lidcombe and newtown from 3G, to 2G then E for Egdge theen back all over again. Also in western Sydney, this issues of reception remain just as crap. very little 3G coverage for mobile broadband or mobile calls and in blacktown station, just forget about even trying to update your facebook status, twetter or anything alike because it will take you until seven hills to even update anything and even then between seven hills and blacktown the reception drops dramatically to E........so Vodafone, isn't the power to me to make you change your dodgy ways????

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500 Someone from WA thinks vodafone is at 17 Dec 2010 06:14:04 PM

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499 Someone from VIC thinks vodafone is 1 bar at best at 17 Dec 2010 06:09:43 PM
Friend messages me asking WTF? Message I sent eight weeks prior finds it's way to his phone. My wife gets two from me six weeks stale.
My phone has not rung for a number of weeks??? I finally ported across to Optus, phone has not stopped ringing.

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497 Someone from TAS thinks vodafone is Massive! at 17 Dec 2010 06:07:14 PM
The slowest mobile 'broadband' on the market. I have a 5GB download limit but it's impossible to come close to the downloads with the speed.... 2 year contract. Serves me right I guess. Looking forward to switching companies in April.
27 Dec 2010 08:26:13 AM: Dont bother with wireless broadband anywhere in Tas especially Hobart. I have datas plans on ALL carriers and the worst is Optus followed by Vodafone. Telstras
data rate is not much better. Coverage and data rate are two different things here. I cancelled my Telstra contract due the disgusting data rates. They just dont care about you just the bucks they suck! Anyone dare a class action against Telstra????
27 Dec 2010 01:02:52 PM: Yes! Somebody should!
27 Dec 2010 08:02:26 PM: I'll be in it. Telstra are scum.
30 Dec 2010 10:35:37 PM: No, you're wrong about Optus and Telstra. Virgin broadband (Optus) is pretty good in Hobart & Bendigo. My download speed peaked at almost 3Mbps a few evenings back. Optus is also beefing up its local coverage, including the East coast. But Vodafone broadband is dire...
18 Jan 2011 11:34:31 AM: My Telstra Data rate is fantastic - Post paid - No Complaints.

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496 Someone from NSW thinks vodafone is No better than using a Carrier Pigeon at 17 Dec 2010 06:05:32 PM
Recently took a family driving holiday to FNQ from Sydney. Vodafone signal dropped out on Sydney's North Shore and didn't return for the 6 weeks of the trip. My wife's Telstra reception however was fantastic.Beyond expectation! A message via Carrier Pigeon or Cobb and Co coach would have got to its destination faster than one via Vodafone. Their network is as useless as 'tits on a bull". Can't wait to change to Telstra.

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495 Someone from NSW thinks vodafone is much the same at 17 Dec 2010 06:03:35 PM
Telcos to me are all much the same, and all out to make money not happy customers. I will avoid calling Vodafone's help line as each time I bothered to waste time I usually have sat for up to 45 mins before getting to speak to someone. I've had the same with Optus so sure the rest are the same. Their website help is no better unless you enjoy chasing a tail around and aroun in circles forever. All Telcos need a massive kick up the back side

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494 Someone from NSW thinks vodafone is at 17 Dec 2010 06:00:15 PM
Calls dropping all the time...

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493 Someone from VIC thinks vodafone is like One.Tel at 17 Dec 2010 05:59:02 PM
2G connection is OK, but I wonder if it's going to go the same way as One.Tel did?

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491 Someone from VIC thinks vodafone is liars,cheaters,robbers at 17 Dec 2010 05:54:45 PM
I had no idea they were so bad when I signed-up last month,got sucked into it by seeing their ASHES ad. Worst network ,dont know what to do just signed the contract.

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490 Someone from WA thinks vodafone is whacked at 17 Dec 2010 05:53:37 PM
The fucking cunts sent me one of their bullshit sms at 6.30am yes 6.30am . The cunts. I was on pre payed . Now i am a Virgin.

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489 Someone from NSW thinks vodafone is shockingly bad at 17 Dec 2010 05:52:37 PM
Appalling customer service. Terrible coverage. Pack of money grabbers.

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487 Someone from VIC thinks vodafone is Hopeless at 17 Dec 2010 05:50:18 PM
I recently signed up with Vodafone for an iPhone. First, I receive the phone without a number. Calling their service line kept me on hold for almost 2 hours. Gave up and had to head down to one of the Vodafone shops. Then I tried to unlock my iIphone as I am heading overseas. According to their Website, I will get a message when it is ready to be unlocked. Never got that message until someone told me to just go ahead. Oh my! Someone NOT in Vodafone phone is doing a better job than those who are getting paid. You think that's it? No! The data service is beyond words that I can find in my vocabulary. Try opening a site and you can drive from Geelong to Melbourne before seeing anything! When I got to Singapore, I had a prepaid SIM card and for half the price I am paying. The service level just blows Vodafone away. And no contract! Shame on you Vodafone! If people can load a Website faster than ADSL2 on 3G, I am left wondering why you cannot do so even in Melbourne city centre. Gosh!

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485 Someone from QLD thinks vodafone is Pitiful service at 17 Dec 2010 05:48:16 PM
I now go to the local McDonalds to check my email and do my online banking because i simply cannot get service. My phone is now dropping out as well. We just spent three hours in the Telstra office organising a new contract. I never thought i would be back at Telstra but Vodafone has totally lost the plot!@!!

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484 Someone from NSW thinks vodafone is ive thrown 13 phones against the wall... enough said? at 17 Dec 2010 05:42:58 PM
i did a search for "lara" on facebook.. it returned 17 of my friends had abusive comments towards Lara.. the computerised female voice who answers the phone.

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483 Someone from NSW thinks vodafone is the worst in history at 17 Dec 2010 05:40:21 PM
I was with Vodafail for almost 14 years, but when the service went crap, I called to report and was on hold for 3 hours and 42 minutes without speaking to a single person, then they promised to call back as there was no one there who could deal with my issues. The next day, I was on hold for 5 different calls for over 6 hours all togther. I am disgusted by their complete disdain and utter lack of remorse or empathy for the issues the customers had to deal with. After they wouldn't do anything but off a lousy $20 one of credit, I complained to the Ombudsman and Vodafail finally agreed to let me out of my contract. They are a pathetic bunch of losers who believe that because you are in contract, they can treat you how they like and get away with it. The worst customer service in the world.

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482 Someone from VIC thinks vodafone is Fail much? at 17 Dec 2010 05:35:06 PM
I was just blinded by the ridiculously attractive salespeople. Seriously, anyone else notice this?

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481 Someone from ACT thinks vodafone is Crap Coverage at 17 Dec 2010 05:31:07 PM
Coverage map says - Yes
But not connection ever available
that's Vodafone for you
Ps AAPT is Vodafone network

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