26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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17831 Someone from NSW thinks vodafone is Pathetic at 7 May 2011 06:43:54 PM
People say that when they try to call me, I don't answer the phone. However, the fact is that I did not receive the call in the first place. I am not too sure then where are the calls getting diverted. If I don't answer the phone, at least I will get a missed call notification on my hand-set. But, that too was not the case as there was no notification. Icing on the cake was there was no coverage today for 45 minutes. I called Vodafone and they said that my complaint will be escalated to the technical team, but I will not receive any feedback. To top it all, the guy told me that you may ver well go ahead and cancel the contract if you are not happy with the service. No prizes to guess what will be my next step.
Pathetic service !!

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17830 Someone from WA thinks vodafone is Several outages at 7 May 2011 06:21:23 PM
after approaching vodafone about there unreliability and wanting to get out as on vodafone i may as well have no phone!... i have now gone to the TIO as vodafone loyalty dept didnt seem to think my issue was worth anything.

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17829 Someone from NSW thinks vodafone is crap at 7 May 2011 04:26:00 PM
waste of time and money
This web page is not available
The web page at http://www.vodafail.com/pain.php?category=Pain&c=3 might be temporarily down or it may have moved permanently to a new web address.

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17828 Someone from WA thinks vodafone is VERY!!!! at 7 May 2011 02:18:48 PM
My contract will be up in October 2011 and I am counting down the days. With my plan I get $400 worth of mobile national calls per month. To date I am lucky if I get to use about $40 worth a month on calls because I cannot get a signal strong enough at home to make or receive calls at all!! If I do manage to get through within minutes the signal fades and I lose the call.
Where do I live??? No, not in any far & remote area of WA! Just Beeliar, 26 kms south of Perth. Plus, when travelling around to people's homes with my job I could hardly EVER get a strong signal anywhere in the metro area.
So - needless to say, when I bought an iPad recently I immediately turned down the Apple store's suggestion that I go pre-paid with Vodafone! I chose another provider and I have had no connection problems at all.
Only 211 sleeps to go!
7 May 2011 04:07:17 PM: you're crazy take 5 minutes to make a complaint and get out this week - don't wait half a year!

http://www.tio.com.au/ComplaintForm/ComplaintFormS1.asp

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17827 Someone from WA thinks vodafone is not good at 7 May 2011 01:47:36 PM
cant seem to get reception in my own house have to go outside too use my phone

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17825 Someone from WA thinks vodafone is very at 7 May 2011 12:14:43 PM
no signal in my house
i live in rivervale within sight of the cbd
constantly have missed calls and dropouts when i can get a signal
it seems to depend on which way the wind is blowing?

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17824 Someone from SA thinks vodafone is 60% at 7 May 2011 11:43:23 AM
Mobile phone internet connection will not open any links
13 May 2011 11:19:11 AM: Me too. I contacted vodafone and they couldn't find any problem.

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17822 Someone from NSW thinks vodafone is Shifty assholes at 7 May 2011 09:09:21 AM
On $79 Cap, my usage details last month showed $863, but Vodafone still charged me $23.something extra..

I called in this morning to find that the online usage figure doesn't include GST!!!

Which means:

1. My $900 limit isn't really $900!!! If I reach $900 and Voda will add 10% GST in the billing process and the final usage becomes $990!!!!! I can only use about $818 worth of calls, as 10% added GST will make it around $900

2. Their call rates on the website is crock of shit as they don't include GST that Voda will eventually add on top.

3. They really do have bad business model... Of all things, billing should be transparent at all times! Can't show usage of $XXX and add 10% GST in the final billing process!!! And if that goes over the monthly limit, the customer have to pay extra!!

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17821 Someone from ACT thinks vodafone is at 7 May 2011 12:10:01 AM
I'd like to have the time back that has acculmilated from my pre-paid internet non-connections and drop outs. It must be hours upon hours all up I've reloaded and waited for connections. I have to copy this text because chances are when I go to send it it will drop off.

Yep - this is third ! try at it.

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17820 Someone from SA thinks vodafone is biggest joke ever at 6 May 2011 10:09:21 PM
not in a mess anymore left voda a few months ago but i jaf to make at least twenty phones calls to voda about the sachel informee them i was going to the tio recieved the sachel within two days bette not hear from them again

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17819 Someone from WA thinks vodafone is Very at 6 May 2011 08:52:53 PM
All of WA vodafone users had no service at all for up to 4 hours this morning, tried to complain and just got transfered to some chimp in India again, I will NEVER go with vodafone after this contract expires, its an absolute joke!

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17818 Someone from WA thinks vodafone is Data / QOS at 6 May 2011 08:40:36 PM
the overall quality of service voice / data and customer service is poo ...

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17817 Someone from SA thinks vodafone is Epic Fail!!! at 6 May 2011 07:40:09 PM
I signed up with 3 without being told they were part of Vodafail as I was leaving them because I was sick of the crap reception, service and everything else. I've been with them (3) for nearly a year and have had 2 bills sent to me in the ENTIRE time!!! I have been sick for the last 6 or so weeks and on crutches and hadn't thought about my mobile bill (my home and internet is through Telstra and they gave me a courtesy call to say that my bill was overdue and once I explained my situation they said they understood and would accept payment with my next bill) - anyway back to the point I logged onto the website to see if I had a bill due, and I find that instead of my $79 bill that I was expecting they want me to pay them nearly $200 and I don't know what for as I don't have an itemized bill!!!! On Monday morning I am planning on putting in a complaint to the TIO as I want out of my contract because I get charged for "roaming" when I'm in my own house!!!! I don't care if I have to pay out the phone, but I'm not paying them a cent until I can see in front of me what all the charges are for!!!!
6 May 2011 10:06:54 PM: Having spoken with numerous people in overseas countries where English is DEFINITELY NOT the first language, I have had the extra charges dismissed, and will more than likely be having my contract cancelled as when I signed up they FAILED TO DISCLOSE the "coverage issues" they have and have known about in my area for YEARS!!!!! All I am waiting on is a phone call from someone in the next 48 hours from the appropriate department when I can tell them to shove my contract!

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17816 Someone from VIC thinks vodafone is totally at 6 May 2011 06:58:08 PM
sick of their crap pre-paid mobile broadband!! Hard to tell what my usage is!! Coverage is utterly hopeless, always dropping out!! Cheap caps due to shit broadband!! Time to relocate!! HATE VODAFONE!!

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17815 Someone from NSW thinks vodafone is GodMode at 6 May 2011 06:41:05 PM
I live in Yass in NSW and have to go to my upstairs balcony in order to get reception. Not happy. I've also noticed several service free zones around town, including the shops. These aren't occasional fails, it's constant.
6 May 2011 07:42:45 PM: I live in Hallett Cove in SA and if I want reception with 3/Vodafail I have to go to the local shopping center so I don't have "roaming" charges added to my bill!!!! I feel your pain!!!

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17814 Someone from Somewhere else thinks vodafone is Worst Network in Australia at 6 May 2011 05:21:01 PM
The only reason Vodafone has such good caps and plans is because of shit like this. the network has been down the whole day and people r waiting for calls and txt's which arnt getting through. I for 1 am going to start paying a little bit extra by swapping over to optus. They have better reception and I havn't heard of there network going down in the past few years.

FUCK Vodafone and there shitty call centers

Love

Some dude thats sick of their shit xoxox
9 May 2011 01:48:25 AM: http://www.news.com.au/technology/calls-out-to-optus-iphone-users-offline/story-e6frfro0-1226046024901

Go with Telstra.

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17813 Someone from NSW thinks vodafone is EXTREMELY !! at 6 May 2011 04:12:44 PM
This is a joke especially when you are running a business from your mobile and you cannot receive calls or make calls !

This is hurting my reputation and i want some compensation... NOT FREE TEXT !!!
Will also be speaking with my lawyer in regards to this and look at the Legal aspect of how to pursue this.

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17812 Someone from WA thinks vodafone is Reception at 6 May 2011 04:12:05 PM
Rude staff in store
Poor service from call centre staff
NO RECEPTION!!!!!!!
Public holiday reception FAIL!!

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17811 Someone from VIC thinks vodafone is dropped calls at 6 May 2011 04:09:27 PM
bad bad bad

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17810 Someone from VIC thinks vodafone is timeout at 6 May 2011 04:08:24 PM
i am on the phone with customer service and i keep getting disconnected, timeout of conversation, dropped calls...a big joke

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17809 Someone from WA thinks vodafone is ATROCIOUS!! at 6 May 2011 03:57:39 PM
Missing calls, voicemail comes in 30 mins later...unable to send SMS's, did a network reset on iphone still no avail.

VF Support says nothing wrong on their end.

Switched to 2G and SMSes going out now, hopefully wont get any missed calls for now.

Currently 1:57pm in South Perth, WA

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17808 Someone from WA thinks vodafone is Not even a thing at 6 May 2011 03:33:06 PM
I have switched to Telstra. I figure it is better to spend more on something that works than spend anything at all on something that doesn't. Vodafone will never again have my business or that of my family.

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17807 Someone from WA thinks vodafone is Never again at 6 May 2011 03:31:06 PM
At home when I receive a call I must always do the following: Run outside as fast as possible, stand on my letter box, answer the call, have it cut out, wait for the phone to cycle back to reception, phone that person back, explain what happened, talk for a while until it cuts out again. EVERY TIME!!! How is it that we walked on the moon 40 years ago and yet today I have to stand on my letter box, sometimes in the rain, and with all my neighbours hearing my conversations just to make a call!

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17806 Someone from WA thinks vodafone is EPIC at 6 May 2011 03:23:58 PM
i really regret getting a 24 month plan with vodafone and tempted to just pay it out so that I can switch carriers. the reception is atrocious! the number of times it's dropped out is getting ridiculous.

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17805 Someone from WA thinks vodafone is Uber-Fail at 6 May 2011 02:34:13 PM
Lack of reception, rude customer service as well as being unhelpful, delayed sms and mms, no internet connection, phone call drop out etc etc etc!!!!! very unhappy!

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17804 Someone from WA thinks vodafone is Very Fail at 6 May 2011 02:24:05 PM
Constantly finding that I receive text messages and voicemails days later than they were intended for me. At least every week at some point, reception will appear at full strength but once a call is attempted, it will drop out. I can try again almost instantly when the bars return but the same thing happens. This usually last a couple of hours. Also, during the last week of April I found that my reception bars remained at zero for about 36hrs. As my internet connection was perfectly normal and accesible, I assumed it was am glitch with the display on my phone but the next day I had four voicemails and about fifteen text messages when the bars ramdomly returned. Thing is, Im looking for a new job and I missed out because of this Vodafail error... Angry doesnt describe.

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17803 Someone from WA thinks vodafone is fail at 6 May 2011 02:10:08 PM
no reception in malaga wa all dat

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17802 Someone from VIC thinks vodafone is THE WORST at 6 May 2011 02:04:49 PM
I cant believe i live in the inner suburbs of melbourne and work in the cbd. today i cant retrieve my voicemails and in general i always receive my voicemails hours later.

additionally i always seem to be on one bar of service no matter where i am!

i can never connect to the internet and when i do its always sooooooo slow!

its ridiculous! cant believe i pay nearly $100 per month for this service!

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17801 Someone from WA thinks vodafone is Extreme at 6 May 2011 01:58:31 PM
Have been with vodsafail for 6 months and since day one i have been complaining of no network coverage in my area. First they promised me that things will go right on jan-31 and now they promising me a new date of 31-Jul. Already had enough of this, planning to move out now.

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17800 Someone from WA thinks vodafone is at 6 May 2011 01:01:47 PM
Just an FYI for everyone. I was experiencing similar issues about two months ago. I was told to switch to the 2G network to make calls and that I'd be offered 50% off my bills for the next six months whilst the network upgrade took place. I was very disgruntled as I rely on 3G coverage as I use my phone for emails as well as calls and txt. After speaking to a few consultants and their attempts to save my business I managed to negotiate with them that they'd waive my early termination costs if i sent my phone back to them. They sent me an express post bag and I'm now a happy Optus customer (except for Optus' annoying consultants who think being condescending is polite) but great service, good price and so far so good. It's worth a try, particularly if you feel its important to have thefull service you signed up for!

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17799 Someone from WA thinks vodafone is No Service Perth CBD at 6 May 2011 12:43:36 PM
No service in Perth CBD like everyone else.

Switching to Telstra tomorrow!

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17798 Someone from WA thinks vodafone is at 6 May 2011 12:38:28 PM
I am in Perth WA and have had no service since 7am this morning. Have finally just got throug to Vodfone to be told that its going to be at least another 3-4 hours before I can even make a call.

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17797 Someone from QLD thinks vodafone is Hillariously frustrating at 6 May 2011 12:33:35 PM
I work in the Brisbane CBD.
Vodaphone just tried to call me with an automated message, but due to their own inadequacy, the call was dropped by its own network and went to voicemail. The message took several minutes to download and then i played it, the message got so far as saying it was from vodaphone before the signal cut out and the message ended. Hence I now know that vodaphone felt something was important enough to warrant calling me, but have no idea what that is. I hate and resent this network beyond the scope of allowed language allows me to portray. I will leave this plan at the earliest possible opportunity.
6 May 2011 02:06:37 PM: i feel the same way and i think i got that call too, as it went straight to my voicemail as well and i cant retrieve it! what a joke!
6 May 2011 05:29:58 PM: I think it was supposed to be a voicemail, rather than an actual call. Did anybody actually answer it? (My phone didn't even ring, LOL! No surprise, I never have reception)

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17796 Someone from WA thinks vodafone is very at 6 May 2011 12:27:10 PM
confirm switch to 2g calls bein received in osborne park

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17795 Someone from WA thinks vodafone is epic at 6 May 2011 12:17:34 PM
Limited service all day in Subiaco Friday 6 May 2011

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17792 Someone from WA thinks vodafone is BEYOND FAIL at 6 May 2011 12:11:59 PM
I work in the CBP Perth.. and I can't get service "limited coverage" What hope do I have when I go down south this weekend... NONE

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17791 Someone from WA thinks vodafone is no service at 6 May 2011 12:02:52 PM
no service today may 6th voicemail arrived from 2 days ago this is shitttttttt

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17790 Someone from WA thinks vodafone is Rubbish at 6 May 2011 11:30:07 AM
Nothing works today - But i did get a message to tell me that in two weeks the message bank will not work at 2am on a Sunday morning??? I cant do anything at all NOW!!!

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17789 Someone from WA thinks vodafone is beyond a joke at 6 May 2011 11:28:31 AM
no 3g coverage in osbourne park. wtf.

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17788 Someone from WA thinks vodafone is crazy big fail at 6 May 2011 11:20:05 AM
constantly receiving delayed sms and extremely poor reception in Perth....phone calls are poor quality and constantly dropping out. Well over vodafone and their useless network

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17787 Someone from WA thinks vodafone is No service......Again at 6 May 2011 11:16:22 AM
No service available in WA- Kewdale area. This happens far too often.

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17786 Someone from WA thinks vodafone is wasting my money at 6 May 2011 11:14:22 AM
I tried to recharge today (which I now know was stupid while the reception is down in Perth) but the automaed thing 'heard' which buttons i'd pushed wrong. So now I've bought data instead of normal credit. My phone doesn't have internet. And I still cant make the calls I need to.

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17785 Someone from WA thinks vodafone is failalicious at 6 May 2011 11:13:33 AM
****SWITCH TO 2G FOR NOW, AND YOU CAN MAKE CALLS AND SEND MESSAGES****


From the website "From 05:00hrs WST 06/05/2011, some customers residing in Perth & the Greater Perth Metropolitan area may be experiencing difficulties in using 3G Voice & Data Services. Engineers are working to resolve the issue.
Vodafone Reference TT 573084"


ONCE AGAIN, for everyone who's complaining about not being able to make and take calls:


****SWITCH TO 2G FOR NOW, AND YOU CAN MAKE CALLS AND SEND MESSAGES****

Yeah Vodafone sucks, but at least you can still use the 2G service for now.
6 May 2011 11:25:22 AM: You think Vodafone might mention this on their network status page!

Thanks for the heads up though :)

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17784 Someone from WA thinks vodafone is vodafone fail-again at 6 May 2011 11:11:52 AM
network outage in wa this morning and on hold for half an hour
rang vodafone they have noooo idea whatsover when itll be back on. i asked the guy so nobody in the entire company knows at all-his answer was no.
i think not....cannot stand them!!

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17783 Someone from WA thinks vodafone is hard fail at 6 May 2011 11:11:00 AM
no service for the last few hours in perth CBD!...... AGAIN

sigh..

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17782 Someone from WA thinks vodafone is deluded at 6 May 2011 11:07:30 AM
their website says SOME voice calls are failing!!!

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17781 Someone from WA thinks vodafone is Epic Fail at 6 May 2011 11:05:30 AM
Again no service.... on top of mot sending and receving SMS and MMS most the time, and slow data speed. Ive been a customer for well over ten years, and this is the worst service ever. Vodafail in an epic way!

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17780 Someone from WA thinks vodafone is high at 6 May 2011 10:56:41 AM
No signal

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17779 Someone from WA thinks vodafone is No service still at 6 May 2011 10:41:18 AM
I have had no service all morning...
even the old trusty 'turn it off, turn it on' didnt fix it.

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17778 Someone from WA thinks vodafone is Crap at 6 May 2011 10:38:13 AM
Also in Central perth and NOTHING from early this morning...
Emergany calls ONLY.

Luckly I have my trusty Telstra Wireless..

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17777 Someone from WA thinks vodafone is fails in every way possible at 6 May 2011 10:35:00 AM
Live in the Perth metro area yet- continuous drop out of service, dropped phone calls, delayed voicemail, texts (and especially picture msgs) fail to send, terrible customer service and the free text thing on Sunday is a joke seeing as I get a heap of credit (that I can hardly use due to vodafone failing! I hate being stuck on a plan.

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17776 Someone from WA thinks vodafone is Epic fail at 6 May 2011 10:33:59 AM
No service in Perth CBD since 7am this morning. How can I break my contract with vodafone?

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17775 Someone from WA thinks vodafone is 100% at 6 May 2011 10:29:23 AM
No service since 7am this morning, made me late for work! Has been on for about 1 second then as soon as I try to do something, lo and behold no signal again.

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17774 Someone from WA thinks vodafone is my phone line status;no service at 6 May 2011 10:29:02 AM
this is my third time my phone status is no service for a couple of hours already. not sure why but this is costing me money as i am a real estate agent and this really frustrate me a lot. i have been a vodafone customer since 2000 and truly i am not happy...PLEASE LET'S US ALL SUE VODAFONE NOW.....and i have been on the customer service line for the last 30minutes...HELP..
6 May 2011 10:33:55 AM: switching to 2g (GSM only) on your phone makes it possible to make and take calls.

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17773 Someone from WA thinks vodafone is a piece of crap. at 6 May 2011 10:19:30 AM
in perth, no coverage on 3g network at all, for everyone else with this problem, try switching to 2g (GSM only) on your phone, at least then you can make and take calls and stuff.

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17772 Someone from WA thinks vodafone is Im back again at 6 May 2011 10:16:29 AM
Same as others no connection available. Need to text my wife and it rejects. Vodafone you are absolutely hopeless. Thank god one of my accounts are on prepaid. Bye Bye Vodafone

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17771 Someone from WA thinks vodafone is Are they deaf? at 6 May 2011 10:13:52 AM
No coverag again, more than one handset here involved rang to enquire they want to troubleshoot each handset!!!

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17770 Someone from WA thinks vodafone is no signal at 6 May 2011 10:13:09 AM
Perth CBD and central area...no vodafone signal since about 7am. Losers!

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17769 Someone from WA thinks vodafone is at 6 May 2011 10:13:06 AM
Oh god not again and they wont let me telephone either. This is seriously getting in the road of my long distance relationship and I'VE HAD A GUTS FULL of Vodaphone.

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17768 Someone from WA thinks vodafone is muppets at 6 May 2011 10:01:48 AM
paying for a 'service' which is non-existent...about to jump to another carrier

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17767 Someone from NSW thinks vodafone is VERY FAIL at 6 May 2011 10:01:32 AM
I have call barring activated because i forgot to pay my bill. I just paid on phone and Lara tells me that they're having technical difficulties, could i please hang up and try again? So i tried again and she says you're not calling from a mobile, please hold... that was 15 minutes ago! I just want to pay the bloody bill!

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17766 Someone from WA thinks vodafone is Mega Fail at 6 May 2011 10:00:20 AM
I currently have my reception dropping in and out, so unable to contact anyone, and no one is able to contact me :(
And as for the 'free' sms on Sunday 1 May, I'm on a damn INFINITE plan ANYWAY.

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17765 Someone from WA thinks vodafone is no service again at 6 May 2011 09:54:38 AM
oh my amazing,magical iphone has no reception ...again and again
6 May 2011 10:04:24 AM: oh look, same here! only my htc desire hd :(

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17764 Someone from WA thinks vodafone is EXTREMELY!!! at 6 May 2011 09:33:33 AM
no service again!!!!!!

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17763 Someone from WA thinks vodafone is Super Fail at 6 May 2011 09:12:51 AM
Unable to get a consistent signal

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17762 Someone from NSW thinks vodafone is Never Ending Story at 6 May 2011 09:03:48 AM
Just when you think they are sorting out issues BAM more F**king issues .. I live in BarBeach Newcastle .. last night missed an important Business call on my phone .. you would think thank god for voice mail ... I have iphone 4 so it stores the number where the voicemail is from .... and guess what i have some one elses voicemail .. where the heck have mine gone

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17761 Someone from NSW thinks vodafone is absolutely disgusting at 6 May 2011 07:59:14 AM
For the past week my pocket wifi picks up full 3G signal in Granville but doesnt allow my browsers to surf. Theres absolutely no 3G signal at all in Cabramatta resdiential area except for 2G and EDGE, who the hell wants to use that?! Sydney CBD theres no 3G signal in UTS, QVB or Hyde friggin park (outdoors gentlemen!). Its sickening to be out of signal when your out in Lithgow and your mates all have raging connections with other carriers and you have NOTHING.

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17760 Someone from ACT thinks vodafone is Shocking Liars at 6 May 2011 06:43:56 AM
Why is it when I state my complaint to a Vodafone shop I get told by some little idiot liar behind that "there have been NO disruptions to Vodafone at all". Are the staff being told to lie to customers??? I think so. Why isn't the Communications Minister of the Australian Government doing his job????? Why is Fair Trading allowing this????? Only in Australia.... nobody complains hard enough here. In Europe this would be unacceptable and wouldn't happen.

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17759 Someone from NSW thinks vodafone is apalling at 6 May 2011 06:04:06 AM
I had been charged for services not asked for,charged for late fees on already paid bills which i had invoices for. Service was disconected for alledgedly unpaid bills,service unavailable after paying bill. Placed on hold for extended periods yada,yada,yada...Not porting number for 2 weeks when trying to escape, considering I wasn't even a vodafail customer to begin with !!
Didn't experience problems with "3" until they were consumed by these unethical bastards !!

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17758 Someone from WA thinks vodafone is embarrasing at 6 May 2011 04:59:48 AM
Customer service is appaling.
Internet coverage and speed as well.
Reception and dropped calls are norm.
SMS service belongs to some past times i.e. 80's

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17757 Someone from WA thinks vodafone is embarrasing at 6 May 2011 04:55:31 AM
I just want service that I am paying for, internet coverage and decent speed, normal reception, real time sms and no droped calls.
Customer service needs some serious tidying up.

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17756 Someone from WA thinks vodafone is extreme fail at 6 May 2011 01:35:28 AM
Vodafone is an extremely failed telecom. It should focus less on focusing on cricketters and more on the customers they've let down. i for one WILL NOT be with Vodafail EVER AGAIN!!!
6 May 2011 04:04:21 AM: I can't send or receive text messages either :(
6 May 2011 10:29:47 AM: Neither can I. Switching to Telstra or Optus now. At least they work.

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17755 Someone from WA thinks vodafone is INFIINITY & BEYOND FAIL at 6 May 2011 12:17:12 AM
Was in the middle of a important call at midday WST today.. call dropped out, phone stated "call failed" and gave me the option to "call back" on pressing this my phone stated "no service" and remained that way for 5 hours... call the customer service line and eventually advised there is no network disruption in WA at this time :( grrr grrr grrr After more than a decade I would call you V to advise I'm leaving but hang on... I'm not sure I have service!!

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17754 Someone from ACT thinks vodafone is hopeless at 6 May 2011 12:06:19 AM
Unable to make voice calls over skype, trying to reach my family abroad.
If there's one thing to disinvent from the face of the earth that should be vodafone Australia.
This is not a telco company - this is a JOKE.

I learned that a class action is pending against this idiots.
Make them pay so much that they found prudent to leave Australia once and for all.

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17753 Someone from WA thinks vodafone is the freakin worst! at 5 May 2011 11:45:02 PM
We cannot get service in our home in Ellenbrook, I have to drive about 10 mins from home before service kicks in! I also don't get service at work.
I have to divert my mobile to our home number and working shift work it drives the nuts when the home phone rings at all hours because my phone is not in range. Our home phone is power operated, so if we have a power cut then we have no way to contact anyone in the event of an emergency.

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17752 Someone from WA thinks vodafone is HUGE fail!! at 5 May 2011 11:21:11 PM
Half the time I cannot use the mobile from my house. If I want to send a message I have to walk up the road, sometimes I have to get into the car and drive to a few streets away, just to get reception. People who try to ring me tell me my phone is turned off most of the time, but I just don't have any coverage. I live in Dalkeith, WA.

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17751 Someone from NSW thinks vodafone is Billed me for 1 year on a number that was cancelled. CHEATS at 5 May 2011 10:09:42 PM
Called Vodafone to inform them that my bag was stolen along with my mobile phone so that they could cancel my mobile number. I received a new one but they kept on billing me for the old cancelled number for a whole year. I rang up unsatisfied how they knowingly billed and cheated me. In the end I had to pay otherwise it would discredit me. UNETHICAL CHEATS!!!!!!!!!!!

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17749 Someone from QLD thinks vodafone is so bad at 5 May 2011 07:46:56 PM
I turned off my internet as i was about to exceed (288 mb left with 5 days till end of month) i was charged on the 4th 314213 KB (304mb) which has left me out of pocket another $69 plus another $30 for another time they charged me (3rd) and i am still waiting for the extra $45 for my cap

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17748 Someone from QLD thinks vodafone is semi-fail at 5 May 2011 07:45:14 PM
I'm on a 3 contract and my phone was working ok until about 3 weeks ago, I guess they have now merged with vodaphone. I originally got a HTC handset so that I could use the mobile internet. Got lost in Sunnybank and I could't even get reception to look up Maps to find out where I was. I work in the city and have to find spots to get enough coverage even just to make a phonecall!! I hope they can do something about the coverage and drop outs soon.

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17747 Someone from NSW thinks vodafone is failure on a big scale at 5 May 2011 07:22:50 PM
My wife & I both have prepaid mobiles and continually have calls drop out. Also have wireless broadband which is just as bad .WE have lived at our current residence for 5 years but have only had the problems for the past 6 or so months. Have perservered with the network since the problems started and nothing is or has improved, Sick of Vodafones lip service and definately changing carriers now ,after 10 years vodafone has lost itself 2 more customers.

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17746 Someone from QLD thinks vodafone is Criminals at 5 May 2011 07:17:20 PM
The bastards are not honest and ripping us all off. My internet never works, took me 3 goes to get this message thru. Not happy. Missed an item on Ebay because of the lousy drop outs. Had enough.

Oh again "Diagnose Connection Problem" - 4th go

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17745 Someone from VIC thinks vodafone is extreme at 5 May 2011 07:09:38 PM
prepaid phone mess, and prepaid pocketwifi mess. Dropped calls continual, continual dropped or poor connection.

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17744 Someone from QLD thinks vodafone is So fail at 5 May 2011 06:56:29 PM
On hold? My phone has been ringing for 22 minutes without even Lara picking it up. Aaarrgghhhh

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17743 Someone from VIC thinks vodafone is Billing pain at 5 May 2011 06:52:12 PM
We cancelled our contract with Vodafail, paid the closing balance by direct debit (verified by bank) and have Vodafail going after us with debt collectors still.

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17742 Someone from VIC thinks vodafone is Jumping Jack at 5 May 2011 06:49:07 PM
I came from Optus around three months ago with Vodafone, WiFi Pocket and Mobile broadband dropped so frequently that make me sick .Tried Calling 1555 but cudn't fixed and they said go to Voda Shop , Went there and they said they don't have technician today so come back later , will be going tomm. and let see ....

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17740 Someone from VIC thinks vodafone is Vodaphone is continually redefining every aspect of the word fail at 5 May 2011 06:28:17 PM
My contract is with 3 Mobile (Hutchison), however since the merger I have received messages from VHA stating my last bill have come back "direct debit declined please pay your outstanding invoice". Upon checking my bank account online and noticing the debit from VHA for the exact amount as stated on my monthly bill, I decided to confront my bank with the issue. The teller advised me that the funds had definitely been direct debited from my account. After being shoved between departments for the best part of an hour I finally was given the correct number to fax the statement too. Unfortunately this entire waste of time had to be repeated the following month again due to the incompetent staff and computer system "Vodafail" employs. What a shame that 3 Mobile (once a company that worked seamlessly without any major issues for me) has tainted its brand by merging with this poor excuse for a Telco.

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17739 Someone from WA thinks vodafone is COVERAGE at 5 May 2011 05:39:53 PM
MY PHONE AND MY WIFE'S PHONE ARE BOTH DROPPING OUT ALL THE TIME SINCE VODAFONE HAS TAKEN OVER 3 NETWORK

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17738 Someone from WA thinks vodafone is Crap at 5 May 2011 05:39:10 PM
We were with three until vodafail bought them out. we did not have a problem with three but since the buy out our coverage is absolute crap.
5 May 2011 07:48:27 PM: I totally agree!! I have been with 3 for over 7 years and had been very happy with their service etc. The past few weeks I'm guessing vodaphone have taken over because now it is total crap!
6 May 2011 10:11:11 AM: AFAIK Vodafone took over 3 quite a while back, like in 2010. My gf is with 3, and has had shit reception with them for the past 2 years at least.. And we've even moved closer to the city since, but that made no difference!

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17737 Someone from WA thinks vodafone is Big Fail at 5 May 2011 05:39:09 PM
I have 2 phones with Vodafone and continuosly have my phone signal drop out in metro locations and the surfing the net is a waste of time. Thankgod the contract is only for 12 months because guess what. Im outta here Vodafail

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17736 Someone from NSW thinks vodafone is Epic Fail at 5 May 2011 04:45:12 PM
Dropped 3 calls in the last 15min while I was in Sydney CBD area

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17735 Someone from WA thinks vodafone is Poor 3G reception at 5 May 2011 04:43:01 PM
For the last 12-8 months I have been experiencing poor 3G reception at home (in metro Perth). I am not a complainer and didnt say anything about it. However ofer the last 6 months the situation has got even worse with 3G reception dropping out several times a day (in the City and metro Perth where vodafone reception is supposed to be best). As a consequence, I am constantly swithching my phone on and off or manually searching for a signal. I am please I happened on this site, because vodafone service is quite simply not worth the money I spend on it ($70-80 pm) and come contractual renewal time thankfully in 2 short months) I will, on the basis that my experience is not unusual, be taking my business elsewhere.

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17734 Someone from QLD thinks vodafone is oh so fail!!!!! at 5 May 2011 03:45:08 PM
on the 19th of april i recieved an email to upgrade to a new mega modem (an obvious ploy to keep disgruntled customers i know but.............) so i thought id give it a try. i revieved the unit today, pluged it in straight away and guess what! it's worse than the old one. so i'm going to ring and complain coz even with the old modem (oh and they're usb modems) it was dropping out and taking forever to download!
6 May 2011 12:54:29 PM: Be prepared to be stuffed around for 3-6 weeks talking to a machine, Indian gentlemen & women & if you finally get really lucky you might eventually get somebody in Australia who actually gives a sh-t.

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17733 Someone from WA thinks vodafone is Diabolical!! at 5 May 2011 03:45:04 PM
I have a vodafone stick for the internet, it is super slow and constantly loses service. I will be suprised if I even get to complete this complaint. It is like watching a tv with someone turning the power on and off at random times and playing everything on super slow motion.

I also have a prepay vodafone phone, people get messages saying sorry my phone is unable to accept incoming calls, vodafone can't find anything wrong, but I am missing calls!

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17732 Someone from ACT thinks vodafone is Continual Dropouts at 5 May 2011 03:23:13 PM
Hate Vodafone. Wish I had never gone with them. Absolutely criminal what they do. How can they take people's money and not provide a fair service. Where is this useless Government and why aren't they doing anything?

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17731 Someone from VIC thinks vodafone is Massive Fail! at 5 May 2011 03:19:28 PM
No reception around my home or at my workplace. Voicemail messages turn up days later to calls I never even knew I missed (BECAUSE I HAVE NO RECEPTION). A million black spots along the main freeways I drive along (Concerning in case of car emergency). Complained to Vodafone, was basically told "It's a blackspot, and I can't tell you when it's due for upgrade" Website says the area was upgraded in January. Blackspot is not noted on their reception map (Very misleading piece of crap that is). Have made numerous complaints with a "Too bad, too sad, we're sorry though" sort of response. Just reported them to TIO today to help me resolve this. Gahhhh, they make me so mad!

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17730 Someone from WA thinks vodafone is Uber fail at 5 May 2011 02:57:38 PM
My Vodafone mobile broadband used to be fine, but in the last three weeks has becomee appalling. Dropping out after being connected for only a couple of minutes, requiring me to disconnect and reconnnect, or not being able to find a network at all. And I live in Highgate! I spent 40 minutes talking to a call centre in India, uninstalling and reinstalling the program, in the end to be told that the service in my area "wasn't very good". Am going to change to Telstra. Vodafone sucks and blows at the same time.

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17729 Someone from WA thinks vodafone is Mega fail at 5 May 2011 02:23:39 PM
I had an Iphone 3GS at least 7-10 times a day i would have to turn my phone of & then back on due to NO SERVICE.. Vodaphone did nothing to help me.. I decided to upgrade my phone to Iphone 4 because that's what was recommened once completing this they told me i had to pay out my old contact which i had 3 months left on... So i do this i recieve my new Iphone 4 and the speaker doesn't work.. I spend all day on the phone to support & it took them 5 days to send me a new one...
Not a happy customer... Reception would be my major issue.. you could be stood next to a tower & have no reception.. Very Poor

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17728 Someone from WA thinks vodafone is Poor Coverage - Continual Dropouts. at 5 May 2011 02:13:05 PM
Poor Coverage - Continual Dropouts.
That about says it all.
Not only in W.A city precinct, but country as well.

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17727 Someone from WA thinks vodafone is shocking at 5 May 2011 02:11:54 PM
I switched from telstra to vodafone, bad mistake!
everytime i make an international call there is a 3 second delay on the line. I have no problems receiving calls from international numbers. I have contacted vodafone on several occassions for which they have told me there is no delay, never has been, never had a complaint about this at all. They have told me it is my phone so we change some settings on my phone...i make an international call and nothing changes. truth is they use cheap lines (or whatever they are) to call overseas so you get the delay. They still manage to charge huge rates for this...better off with telstra.
i found their customer service EXTREMELY rude and patronising. I tried emailing them as i was on hold for too long as well, they replied by saying that my case was closed and to stop contacting them!!!!!
great
i never thought I would say telstra was good, but after being with vodafone i will gladly go back to telstra!

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17723 Someone from WA thinks vodafone is at 5 May 2011 01:38:45 PM
I considered Vodaphone until they dictated to me how I would receive my bill and pay my account. Their attitude told me all I needed to know so I went elsewhere - seems I made the right decision.

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