26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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16143 Someone from NSW thinks vodafone is bad at 4 Mar 2011 07:05:13 PM
I continually get no service, when I try and call people it doesn't connect and says call failed. When I am talking to people it's bad reception it cuts out and then hangs up.

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16142 Someone from VIC thinks vodafone is at 1 Jan 1970 09:00:00 AM
Husband was suppose to pick us up in Melbourne CBD. Cold, wet, baby wanting to get home. Not only was I not able to contact him for 20 min, he was unable to contact me. His calls to me where coming up with call failed, whereas my calls to him went straight to voicemail. His phone is never off, and after 20 min of waiting I actually thought something happened to him, and proceeded to leave a series of desperate messages... Thanks Vodaphone... losers...

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16141 Someone from NSW thinks vodafone is big fail!! at 4 Mar 2011 05:03:02 PM
Missed out on ebay purchases due to server failure, can't even get a weather report, thats with 3bars signal on iphone. Friends call my phone and the ask why i dont pickup or call back, reason the call never made it to my phone at all!! did a test call with another fone next to me guess what according to his fone my phone is ringing, in reality the opposite happens. Nothing wrong with my phone swapped sim with another carrier phone works perfectly! we should push for a freeze on new customers till their network is up to speed. But wait! there is more.. with launch of ipad2 things are going to get worse!!!!

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16139 Someone from NSW thinks vodafone is at 1 Jan 1970 09:00:00 AM
at least you know what you are getting from a 2 dollar shop!! location near sydney harbour bridge. Missed out on ebay purchases due to server failure, can't even get a weather report, thats with 3bars signal on iphone. Friends call my phone and the ask why i dont pickup or call back, reason the call never made it to my phone at all!! did a test call with another fone next to me guess what according to his fone my phone is ringing, in reality the opposite happens. Nothing wrong with my phone swapped sim with another carrier phone works perfectly! we should push for a freeze on new customers till their network is up to speed. But wait! there is more.. with launch of ipad2 things are going to get worse!!!!

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16138 Someone from Somewhere else thinks vodafone is Extremely at 4 Mar 2011 03:47:51 PM
I brought an iPhone, asking specifically about coverage in my home area. I was told there wouldn't be a problem. A week of dropped and missed calls, I get a follow-up from the salesperson, I mention the dropped calls, he tells me to switch from 3G to 2G - sort of making an iPhone pointless. After a year of dropped calls, I finally get out of the contract - told by Vodafone customer services that I shouldn't have been sold the phone to begin with. They offer me a year's refund in costs. When my next bill comes, the money is there, but I can't get it. Vodafone since changed their story and said that the refund was to keep me with Vodafone - which they knew wasn't possible. Oddly enough the phone call where I was offered this refund is the only one not recorded!

Vodafone lied to me, offered conflicting and poor customer service.

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16137 Someone from NSW thinks vodafone is ridiculous at 4 Mar 2011 03:20:10 PM
sent a message organising a party a week before it was going to happen.. three days after the party itself, i get a reply from three people asking why i sent them a message about the party a few days after it was scheduled for.. and its not the first time, there have been multiple occasions where people dont get messages until a few hours or days after i have sent them.. epic fail VF, epic fail..

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16136 Someone from WA thinks vodafone is Very! at 4 Mar 2011 02:05:09 PM
It's all about reception and data download issues for me. Really, I am lucky to get 1 bar in my house now (it was not always like this) and using the net via my handset is an absolute nightmare! If the net actually connects (as I always have a time out or connection error) it takes what seems like a life time to access the smallest of sites like Facebook etc.

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16135 Someone from NSW thinks vodafone is still bad at 4 Mar 2011 01:57:24 PM
I have just contacted Vodafone to try and resolve an issue with my blackberry storm 2, problem is that I've never had the ability to use the MMS service. Contacted customer service and have gone through several procedures totally 45 minutes. Still no joy, in the end my advice was to back up the phone and wipe all data on it and reload??? WTF?? I know its possible to do but seriously if they can't resolve the problem from their side why would I take the risk of destroying the phone? No result, told to call back after I've wiped the phone, seriously Vodafone, don't use the Indian Sub Continent for customer service they are truly atrocious.

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16132 Someone from NSW thinks vodafone is extremely at 4 Mar 2011 08:09:44 AM
First of all I experienced calls dropping out which was bad enough. Now I have just found out that Vodafail have been trying to debit my bank account to pay my brothers bill. What the fuck??!! I only found out because my brothers phone was disconnected as the bill was not paid. The reason it was not paid is because Vodafail debited my bill from my account (the account they debit from is only used to pay my phone bill so will only have enough in it for the bill)Then a few days later they would try and debit my brothers bill but were unable to because they had alrady taken the money out to pay my bill. Every time I call them i speak with some Indian I can hardly understand. Just called them again today and actually spoke with someone from Australia. She tells me everything is fixed and i have been given 3 free months. I have requested an email and sms confirming my free months. I am still waiting

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16131 Someone from VIC thinks vodafone is Unacceptable at 4 Mar 2011 08:04:29 AM
SMS arrive 15 minutes late
Voicemail arrives but phone does not ring
Talk to customer service - suggest upgrade to latest software - but already have latest software

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16129 Someone from NSW thinks vodafone is getting worse each day at 4 Mar 2011 07:47:21 AM
First it started with not being able to use data (95% of the time), now much text messages are not being delivered and yesterday, for the first time, I had two call drop outs.

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16128 Someone from QLD thinks vodafone is uber-fail at 3 Mar 2011 10:34:30 PM
From the top:
1. Despite having mid-high signal strength, phone calls bounce to message bank.
2. Message bank messages take minutes to play or time out.
3. Text messages can be anywhere from instant to overnight in delivery.
4. Call drop-outs increasing. Return calls don't go through - "call failed."
5. 3g barely works, continually drops.
6. Internet access continually times out.
7. Severity of issues increasing.
8. Call dropouts to tech support...

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16127 Someone from WA thinks vodafone is Lack of service at 3 Mar 2011 09:54:37 PM
Had ongoing problems, tried to get out of contract in January but even that was full of problems! Whole day with no mobile service today! Super frustrated!! Any advice on who to contact at the TIO??

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16126 Someone from QLD thinks vodafone is lies and more lies at 3 Mar 2011 08:41:01 PM
on the vodafone website they have a list of all the sites updated through Australia. I thought wow I live not 3ks to the so called site location. I had one day of great data speed and 3 out of 5 bars which was better than have to live with 2g. Now my phone is only able to pick cells miles away, and this new cell very rarely shows up on my phone. Vodafone your nothing but greedy corporate liars.

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16125 Someone from QLD thinks vodafone is Terrible at 3 Mar 2011 07:33:35 PM
I had been using my iPhone as a wireless modem while on holiday in Sydney, and it worked a little better than in Brisbane (that is, it worked some of the time instead of hardly working at all). Over the month, I had downloaded about 100 MB on average per day for about a week and a half (coming close to my 1.5GB limit). Around the end of the billing cycle, I came back home and had a few days when I wasn't tethering, and hardly used my data at all (since I knew I was close to my limit).

So I was pretty shocked when they sent my bill, and said that I had downloaded 980 MB on the second last day of my billing period, and other data that I could not have possibly downloaded - my service is so terrible that 3G in Brisbane tends to just time out and you have to refresh up to 10 times before you can get anything to load, and VHA alleges that I downloaded so much in Brisbane where 3G doesn't work! The amount was more than three times bigger than the most I had been able to download in a day in Sydney, where I was in an area where the 3G sort of worked...

The total charge was $550, which was a massive shock when my bill is $54 usually ($49 + iPhone payment).

I emailed them, and even though it said that they would get back in five working days, it was more like eight working days (and a weekend in-between) so it was almost two weeks before I got the response. Even though it was impossible that I had used the data in question, and they were clearly in error, the best I could get them to do was to reduce the bill by 50%, which is ridiculous.

I want to file a complaint with the TIO, but the problem is that really only Vodafone are the ones who can prove that they made the error, and I doubt they would be happy to help - they are probably pretty happy to be able to charge ridiculous amounts for data that they aren't providing, and there being absolutely nothing the user can do...

What's more, the people at the store seem to have set up my account to automatically charge my credit card when the bill is due, against my will (I pay my bills by B-pay, usually as soon as I get them) and I told the people in the store that was how I was going to pay. So it tried to take $550 out of the card account and when that was declined they decided to charge me an extra $15 dishonor fee on the next bill. Again, totally their fault and totally nothing I can do about it.

Vodafone are nothing but criminals if you ask me. Not only did they happily sign me up when their network has been over-capacity for at least a year, but they gouge me for services they're not providing and that I didn't use.

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16124 Someone from NSW thinks vodafone is it fails at 3 Mar 2011 07:06:31 PM
I'm getting bad signal, that i can't not text or call when i go some where.

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16122 Someone from SA thinks vodafone is Broadband Data problem at 3 Mar 2011 05:54:01 PM
A few days ago, I started to have problems accessing web sites on my computer (I use Vodafone broadband.). A web site would work for a while, then after maybe 30 min, I would get an error "DNS failure". This happened at various times, on and off. Became very frustrating.

I went to a computer support person because I thought my computer had a problem. After 3 minutes of looking, he said Vodafone internet was not resolving the DNS of web sites properly. He reset me to google's DNS server instead of Vodafone's.

All working great now. I am still using Vodafone internet, just not their DNS server. I guess we'll check back in a week to see if they have the DNS working again.

Just thought I'd pass this on in case anyone else is having this problem with Vodafone internet.

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16121 Someone from NSW thinks vodafone is getting poorer by the minute at 3 Mar 2011 05:46:25 PM
hi guys my past 8 mth with voda has been terrible getting worse every day my last 2 calls to customer service were helpful though, they gave me a month free on first call, second call they gave me my next three months half price so now im paying $50 still $5 above there infinity plan.my next call im pulling the pin just not worth it staying!!! no internet at all unless u stay up till 4am try calling some one at least 3 times before its connected our time is worth more than that.there is a tower im told by telstra with in 300 mtr of my house in carnes hill it was hit by lightning last year but instead of fixing it there building a new one 2 suberbs away no help for us here in hoxton park any way keep calling guys try complaining to (not sure how to spell it) onbudsmen as well

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16120 Someone from WA thinks vodafone is Over it! at 3 Mar 2011 04:47:06 PM
After recently returning to Australia after living in London I decided to go on a Vodafone contract as I use to be with them years ago as a pre-paid customer. Within days of receiving my new handset I was unable o access any internet sites. I called Vodafone and after many hours on the phone they told me that I must of gone and deleted my internet settings. They advised me they would then re-send me the settings in the form of a text message... this never happened. Next day I waited 2hrs for them on hold and when I got through the lady advised me that there was no record of my call. She advised she would re-send the settings to me. 15hrs later the message appeared on my phone. Now the problem is since then my connection has never been the same... I can only connect sometimes and if do it is the slowest, most painful thing in the world. I wrote Vodafone an email and surprisingly within 2 days I had a reply saying that they would not be charging me this month or for the next 3 months. And if my service is not sorted by then I will just write them another letter and get another 3 months free. I am not paying for a service I am not receiving!

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16119 Someone from VIC thinks vodafone is MASSIVE, ENORMOUS, HUGE FAIL at 3 Mar 2011 04:34:52 PM
1) I GET SENT MY INVOICES ONLINE AND IT WILL NOT DOWNLOAD THE WHOLE INVOICE AND IT WILL NOT PRINT, SO HOW THE F*** CAN I GET A TAX INVOICE FOR MY BUSINESS!
2) I WOULD ESTIMATE THAT 90% OF MY CALLS DROP OUT MIDWAY THROUGH THE CONVERSATION - A GREAT WAY FOR VODAFONE TO GENERATE MORE REVENUE - EVERY CONVERSATION IS BASICALLY 2
3) RECEPTION IN MELBOURNE IS SHOCKING, EVEN IN THE CITY
4) SMS AND VOICE MESSAGES SOMETIMES ARE DELAYED FOR HOURS
5) THE OWNERS OF THE COMPANY SHOULD SACK THE CEO AND HIS ENTIRE MANAGEMENT TEAM BECAUSE HAVING NOBODY AT HEAD OFFICE WOULD MAKE NO DIFFERENCE. THEY SHOULD BE EMBARRESSED

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16118 Someone from VIC thinks vodafone is Superfail at 3 Mar 2011 03:30:06 PM
SMS'd me that i have credit of $xxx in account xxx and another sms saying I have debit of xxx in account yyy. I tell them to just balance it. TOO DIFFICULT.
Their sms has NO REPLY function. Why not????? Too dumb to expect an answer to your problem? Cant handle simple mathematics? cant handle customers? YES they can't handle customers!!! All they want to do is sms, call, harass, ignore you and no attempt to fix the problem. Typical ass holes. I'd be ashamed if I worked for them. I used to be a dealer and told them where they could take their business! All they used to do is say oh! go and see your local dealer, they will fix our problems for you. Poor bloody dealers!

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16117 Someone from NSW thinks vodafone is FULL FAIL at 3 Mar 2011 02:29:05 PM
Vodafone admits to customers that their problems are caused by more people than expected joining Vodafone and existing customers using more data than they had before.
Why then do they continue to aggressively market their product to new customers. Just take a look at their home page and you'll see that they're still hungry for new business. Vodafone is not taking this issue seriously.

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16116 Someone from QLD thinks vodafone is VERY FAIL at 3 Mar 2011 12:57:48 PM
How is it possible that my handset reads "No Service 3G"? How is it possible that I can't make outbound calls when my handset says I've got 3G and all my service bars are full...mind you I'm in the middle of the Surfers Paradise on the 25th level? I am experiencing this problem right now!!!!! I've switched off my handset and on again twice now and i have 3G and 3 bars of service and any outbound call I make FAILS!!!!

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16115 Someone from WA thinks vodafone is Epically at 3 Mar 2011 12:55:13 PM
My mobile broadband worked decently for the first month. Now it's slow as hell, can't even load the front page of Facebook properly! Is it due to server issues, or anything? I sit next to a glass window so there should be no signal issues. It tells me "Connected: Very Good" most of the time. And yet my ineternet access is pathetic. I'm on a school comp now because I couldn't get past the front page of this site on it. Gah, Vodafone..

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16114 Someone from QLD thinks vodafone is Thank you come again at 3 Mar 2011 12:24:02 PM
Callback receiced from dude who insisted first thing he informed me was he was a "floor manager".
Advised him I had 6 different complaints- call drop outs, customer service, mobile broadband, missing notes they were meant to email to me 4 different times, technical support, billing
Like any other person there he could only help me with one issue- the bill of over 300 for my 79 plan- 1300 and 1800 numbers are charged at a higher rate- so next time there is a flood and cyclone in Queensland dont be ringing for help from the flood appeal or centrelink when you cant get to work and your house floods- they will take any support you get and suck it into their next bill.
Lodge a complaint with the TIO and contact Vodafone as per TIO to advise not paying bill as is part of the dispute.
Next morning, at work desk...receive text message....ah! Vodafone....."You have an outstanding bill."
Phone Vodafone...numbnuts tells me there is no note of my call yesterday to advise of TIO reference number."
Ring back - customer service- 2nd person suddenly can see the note and will stop further contact.

What is going on there? Vodafone all I want after 7 years is out- can you please get that right for me? Please???
12 Apr 2011 03:17:01 PM: As much as Vodafone sucks - please explain how it's their fault that you racked up call charges? While the circumstances are unfortunate, their call charges are not hidden and you have no right to refuse to pay just because you didn't make yourself familiar with the mobile plan you signed for.

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16113 Someone from WA thinks vodafone is at 1 Jan 1970 09:00:00 AM
I seem to never have an reception and if I do it is only 1 or 2 bars with calls dropping out. I rarely have 3G. I get text messages up to a hour after the person sent it and it can sometimes take days for people to receive any MMS I send.

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16112 Someone from QLD thinks vodafone is Titanic at 3 Mar 2011 12:12:20 PM
Have requested my account notes 4 times now, each time with the 5-7 working days spiel. Months on still no notes to support my TIO dispute. Conspiracy??

Was also informed via email that my calls arent 'dropping out' and look like they only have minimal reception so I cant hear the other person and to ensure I don't get billed on a quiet line "make sure you hang up your phone properly."

Seriously?!?! Hope to be released on parole from my Vodafone contract. Thinking of going Virgin Mobile for mobile broadband and mobile phone service- anyone got any horrors there I should know about?

Does anyone have the contact details for Nigel the CEO of Vodafone? Wondering if he can help me without being flicked around 5 times?

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16111 Someone from NSW thinks vodafone is in three-fall at 3 Mar 2011 11:05:19 AM
Left a message here last night about connection at home, here I am at work just outside the CBD on three (a vodafone company) I have full signal strength and I am in 3G - but the internet connection is so slow I cannot even see any updates on email, none of my Internet reliant apps work and its been like this all morning - Why? ask Vodafone and 3...

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16110 Someone from NSW thinks vodafone is at 1 Jan 1970 09:00:00 AM
So after my internet speeds being reduced to below dial up speeds, every call taking ten seconds to connect only to drop out I complained by formally writing an email to Vodafone. I had mentioned my issues as well as the time it takes to call their customer service was a joke. After a string of emails being sent back and forth they agreed to cancel my contract without charges and would transfer my number to another provider. The string of emails is actually quite entertaining, started off with me saying how shit they were and the responses I got we're based around if I was to re-phrase my responses they would be happy to help, they hardly did!

Today I get a bill for the full 24 months of the contract plus cancellation fee's and all the rest of it. What am I supposed to do?

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16109 Someone from ACT thinks vodafone is epic fail at 3 Mar 2011 10:55:47 AM
No service for at least three hours now. I'm in the Canberra City area and have patchy reception at best.

I was also in Sydney over the weekend and on the few times I had some reception data transfer speeds were horrendously slow.

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16108 Someone from QLD thinks vodafone is very at 3 Mar 2011 10:40:47 AM
no reception if vodafone dont sort it out there will be no vodafone left .now is that for the better sure would save a lot of money since im making a lot of calls to family overseas

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16107 Someone from QLD thinks vodafone is extremly bad very bad at 3 Mar 2011 10:36:11 AM
im constantly geting cut off .this is a very costly process when making a lot of international calls to my family ....
driving through certin suburbs no reception ,for this iv tried 3 diferent phones .no change what so ever .my out come is if vodafone cant deliver a set standard they should be cut and room made for a new company that can garentee reliability

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16106 Someone from VIC thinks vodafone is Who Knows at 3 Mar 2011 10:28:15 AM
I find it funny that everyone on here is moaning and complaining about Vodafone, Some of these people have just signed up in the past month or so, do they not read the papers, listen to the news and look into the network that they are signing up to? There has been enough media coverage about Vodafone over the past 6 -12 months.

I also find it funny that most of the people on here seem to think that it is ok to use foul and abusive language in their posts. Would you speak like that to someone at the TIO? Would you also refuse to talk to the TIO if that person is Indian? I doubt it, So why do we all seem to be so annoyed that we are speaking to an Indian on the other end of the Phone? They are also people and they are in fact trying to get a resolution to your problems, so I think it is time that we spoke to them with a little respect and humility.

I agree with most of the comments on here, VODAFONE are having network problems, it is effecting a number of people, each of us deals with this in different ways, I was 12 months into a 24 month agreement with a iPhone 4, It cost me $850 to terminate my contract, however it was money well spent in my eyes, Everyone has a choice, You can all terminate your contract, or you can all carry on moaning and complaining until your contract expires and you have spent the same amount for a sub standard service.

30 Mar 2011 11:26:40 AM: That's very true. Aussies are whingers.
2 Apr 2011 02:22:17 PM: Fool. Why pay $850 to terminate a contract when you are getting sub-standard service? You should have gone to the TIO. Soft-touches like you just encourage the corporates to screw their customers.

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16105 Someone from NSW thinks vodafone is zzzzzzzzzzzzzz at 3 Mar 2011 09:21:38 AM
So I have finally cracked it with very poor coverage for phone calls and 3G for some months in the Sydney CBD, North Sydney and Pyrmont area, and lodged a complaint with the TIO. I have taken about 20 screen shots as evidence of my issues and they just confirm what everyone else is experiencing. Voda today told me I could cancel my contract after a 50% discount for a total of $590.... this was after offering me a $65 credit for my issues, yes $65.

I'm concerned how long it will take for the TIO to action given the volume, but have had enough.

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16104 Someone from VIC thinks vodafone is fail fail fail at 3 Mar 2011 09:13:51 AM
Ive had no signal ( No Service )on my phone for the last 2 hrs cant even send a text message fail fail and major fail

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16103 Someone from NSW thinks vodafone is Worst ever! at 3 Mar 2011 07:30:06 AM
The 3G coverage is terrible and seems to be getting worse and my calls drop out ALL the time. I continually have to switch my phone off and on to get it to find the service. I work in Parramatta and live on the North Shore and the coverage is equally bad all over. I was told by the ever-useless call centre that it's because i am using an iPhone, will they never tire of that rambling?
I have the latest software, my husband, who is on telstra has NO problems at all!!!!
I phoned customer Service yesterday and had to phone 5 times as the call kept dropping. The guys I spoke to on the other side didn't know that Sydney is a city, they kept asking me to quote the postocdes of the suburbs I was having trouble in, I said "ALL of Sydney", the guys said "I only have North Sydney and Sydney here, are you having trouble in both places".
After 5 phone calls where you have to continually give them your mobile number and pin number - so they can identify you!!! (what's up with that???) - I almost had a total melt down when the woman told me I would have to pay around $350 to get out of my contract! I told her I would have to keep it then but would be doing everything in my power to make sure that everyone I knew, knows how terrible Vodafone is and that if they were thinking about it, they should use ANY other network!!!!
I HATE VODAFONE!!!!!!!!!!

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16102 Someone from QLD thinks vodafone is Extreme at 2 Mar 2011 08:27:12 PM
I have had repeated complaints to the rude vodafone customer service people about continual drop outs and no service and "gremlins" in my phone, I have received a 25%discount on my next three bills! But it didn't show up on my most recent bill! Now I have no service and can't even call the pathetic service provider. To say the least I am fed up, I have 5 months of my contract left until I can ditch this pathetic service provider and go with someone that can provide a service of some sorts.

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16101 Someone from QLD thinks vodafone is EPIC FAIL! at 2 Mar 2011 08:17:52 PM
I cant get any service on my phone and havnt been able to all day! it is very frustrating as i live a very sociable life! i do not understand how one phone service and be complete shit :@ i am very annoyed andready to change! FUCK VODAFONE!

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16100 Someone from QLD thinks vodafone is Totally Useless at 2 Mar 2011 07:40:16 PM
Once upon a time...I stupidly went on a 12 month $49 contract with VF + $10 for insurance.
Around 1/2/11 my phone suddenly decided not to charge. Left it on charge all night didn't charge.
2/2/11 Charged it all day at work, still didn't budge so decided to bring it to VF Morayfield. Didn't have a loan phone so they told me to go to Northlakes.
3/2/11 Went to Northlakes, Loan phone was not up to par with the money I'm paying them so they told me to go to Chermside and go to FoneBiz.
4/2/11 The phone charged a bit, lasted me a half days worth, was still calm and collected. And was Ok with not having a phone on the weekend.
7/2/11 Went to Chermside Fonebiz, it was under warranty so it was free, turnaround was 2-3 days.
9/2/11 Got the phone back from Fonebiz, was working fine, they upgraded the software didn't find anything wrong with the battery which was initially the first diagnosis. Phone was working fine and charging for about a week and a half.
20/2/11 Left to charge at night
21/2/11 Woke up to find phone not charged at all (again) Still cool and calm.
23/2/11 Went back to Chermside to Fonebiz but stopped by Chermside Vodafone to let them know (they didn't have a loan phone anyway) Guy was rude, told me to go to Milton (their service centre) at 4pm during rush hour telling me that they're open til 5.30pm and they'll fix it in 1 Hour (I knew it was bullshit). So wnet to Fonebiz and told them what happen, said they'd have to send it to Sydney (10-12 days). Decided to just send it via VF.
24/2/11 Went to VF Northlakes (seeing as they were the ones who told me about Fonebiz in the first place). Sent it away, no loan phone want me to go the 3 to see if they have one and by that time I was no longer a cool cucumber, was an angry red tomato.
Rang VF customer service to let them know I have no phone and everything and told them to waive my fee til they fix my phone. They took note and put it on record.
2/3/11 Phone was ready, come pick it up via txt message. So went after work, and guess what,,,,Yeah thats right They couldn't fix it. Here's what their 'report' said,"The handset has been assessed and has been deeemed to have been subjected to physical distress which has damaged the unit. This is unable to be covered under the handset warranty" What utter bullcrap, I did not drop my phone, and wouldn't Fonebiz picked up on it when I first got it fixed?
Day of hell continues..Rang VF customer service about it.
The best they could do... Pay them $125 for the exit fee to go on another contract with a different handset or pay them $293.96 + 60 to get out of the whole contract(might as well pay the $60 a month it all adds up the same)If I go via Insurance I still have to pay them a fee (ridiculous) They think money just grow on trees or they think I have a goose laying golden eggs. Either way they want me to pay them money for services that I am not getting. My old phone is locked on another network and it doesnt have 3g which I'm paying for.
Tell me how is this fair?? Do I have a leg to stand on if I take this further or should I just shrug it off and pay them the $293 just to get the hell out of their evil, money hungry clutches?

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16099 Someone from NSW thinks vodafone is Very Vodafail and in 3-fall at 2 Mar 2011 07:23:48 PM
I am with three, the little company spat out by smellstra. Since Vodafail have started to integrate the networks I have had reduced coverage, dropouts and slow to nil Internet connectivity. Even in areas (ie. At home) that used to have three to four bars now only have one - the call centre operator I spoke to tried to convince me that iPhones one bar was the same as other brands four bars - what a load of tripe ! I recently spent a whole night with no Internet connection when I was trying to monitor a web site foe work - the connection to 3G was good on that occasion. The call centre blamed it on my phone, which their company had sold me, it was not the phone, it has since worked.

Location is Emu Plains, NSW 2750

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16098 Someone from VIC thinks vodafone is Doesn't like Lara at 2 Mar 2011 06:19:07 PM
The Vodafone automated voice system is absolutely hopeless and is there to as a barrier to providing service to customers. It is almost impossible to get through to a real person and it makes customers go through hoops in the hope they will go away and give up. When Lara didn't like my answers it cut off my call instead of transferring me to a person and I had to start all over again. All I want is to talk to a real person to gat my phone working. Finally got to a person who said my issue had to be handled by another department, so I was transferred to another robot which advised that it was now outside the business hours of the department, and then cut me off. Vodafail's support service is absolutely appalling.

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16097 Someone from VIC thinks vodafone is Often fail Vodafone at 2 Mar 2011 04:15:59 PM
I dont like Vodafone...I have a I-Phone 4 in $49 cap plan have a 1.5 GB internet free but no network no connectivity, no proper voice call , lots of disturbance during voice call so its not a good service of network.How can i satisfy with them??????

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16096 Someone from NSW thinks vodafone is super epic massive failures at 2 Mar 2011 04:14:14 PM
HAHAHAHAHAHAHAHAHAHA Just filled out a survey from a company called Valued opinions on behalf of Vodafone. It specifically asked if i had ever heard of a website called "vodafail.com" and asked if i had ever posted on their website...... Keep up the good work Vodafail!! they're breaking!!!

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16095 Someone from NSW thinks vodafone is super epic massive failures at 2 Mar 2011 04:08:36 PM
So i was originally on the $49 cap and upgraded to the $79 cap which i have been on for 3 years ($500 calls 1gb data roughly).... I ring up (the usual dropouts, long waiting time etc) to downgrade to the $45 unlimited (unlimitied phone calls, texts, social media and 1gb data). I dont understand how new customers get a better and cheaper deal while loyal existing customers get stuck with the old outdated plan. Shouldnt we automatically get upgraded? Anyways i was told there would be a downgrade fee of like $250 (i think from memory). After 5 minutes of arguing, he suggests he can halve the amount, after a further 5 minutes he finally agrees to waive the fee. BOTTOM LINE - DONT EVER PAY A DOWNGRADE FEE!! A week later i noticed i had an extra $500 on my bill, complained a few times and i was told to ignore it by vodafone and it eventually went away??!!

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16094 Someone from WA thinks vodafone is Epic! at 2 Mar 2011 03:47:18 PM
Was a custoner of Vodafone since October 2007.
August 2009 received advice that my contract was due to expire and was offered a new contract and a new handset. I had been happy with the service I had received from Vodfone so (ominously) agreed to renew my contract. I advised I was moving to Perth from Adelaide and advised my new address details so that they could deliver my new handset.
September 2009 discovered that reception at my new home in Perth was virtually non-existant and that I had to travel 5kms to get decent coverage. Contacted Vodafone to advise them of this and to follow-up the wherabouts of my new handset that I had not received. I was advised that Vodafone would complete tests to measure reception near my home and that it would take 2 weeks. I was also advised that I should have received my handset by now as it was delivered to my address in Adelaide. I told them I had advised them I was moving and had given my new address details but these changes had not been made on my account. Vodafone advised they would resend my handset to my Perth address.
Given the poor reception I had at home I signed up to a Telstra contract and redirected my Vodafone number to the Telstra number so that I could receive calls - I was looking for work at the time and had provided potential employers with my Vodafone number some weeks before.
In November I received an account addressed to my Adelaide address via mail redirection. I AGAIN contacted Vodafone to update my address details and to enquire about the tests regarding poor reception. I was advised they would contact me in this regard as soon as they could. I then, rather stupidly it would seem, paid the account in full.
In February 2010 I received another bill addressed to my Adelaide address. I had not received any further contact from Vodafone regarding the poor reception or the handset and had not received any calls from Vodafone despite the diversion to my Telstra number still being active. I (erroneously it seems) assumed that the contract was null and void as i had not received any service of any reasonable level since the renewal of the contract in August 2009.
I had not contact from Vodafone for 10 months until...
December 2010 my sister has a chance encounter with the new tenants living at my old address in Adelaide who provide her with 2 letters - 1 is an account from Vodafone. The other is advice that they have passed the matter on to a Debt Collection Agency. Fed up of the poor service I had received using the Customer Service Line I decided to email Vodafone. This also allowed me to keep a written record of my contact with them. I sent the email on 24/12/2010. I received no response.
On 25/2/2011 I sent another email to Vodafone seeking a response to my email of 24/12/2010.
On 1/3/2011 I received an account from Vodafone for $638 being the outstanding amount for "service" and a cancellation of contract fee chharged to my account in December 2010. Absolutely fed up I called the Customer Service Line and speak to a CSO. He was perfectly polite and listened very patiently as I relayed the whole story to him. He advised I needed to call the PDR department on 2/3/2011 so that they could resolve the issue. I asked if he could update my address details to show my Perth address (the 4th time I had asked Vodafone staff to do so) and he told me he couldn't do that!!
Today I call Vodafone again. The first time I got through the call was disconnected mid-sentence. The second time i got through I spent 1 hour speaking to 4 different people before I finally got to speak to a manager. He advised me that, as I had "failed to advise my new address details" I was liable for the full amount. I told him I had advised my details on numerous occasions but that they continued to send accounts to Adelaide instead of Perth. He then told me that it was my fault for assuming that I didn't have a contract with Vodafone anymore. My argument is, if I never received a handset, was not receiving accounts and had no reception, why wouldn't I assume my contract had been cancelled! He went on to tell me that Vodafone's records are accurate and that he can see no record of me contacting Vodafone to advise them of the issues I was experiencing. I asked if he had any record of the contactmade my Vodafone to me in August 2009 when my contract was renewed...he said he DIDN'T!!! I asked if there was any record to show that I had never received the handset. He advised he would have to look in to that and asked if he could call me back in 5 minutes. I waited 2 hours for him to call me back and when he did he told me he would have to call back again on 3/3 as he had meetings to attend.
I have since lodged a complaint with the TIO.
Unbelievable!!!

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16093 Someone from QLD thinks vodafone is Mega at 2 Mar 2011 03:45:11 PM
Sorry about all the repeat posts, for some reason it just kept duplicating.

Apologies.

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16092 Someone from QLD thinks vodafone is Mega at 2 Mar 2011 03:44:14 PM
Hi,

I recently called up Three mobile to discuss my options and I was told by the rep that Vodafone owns three and had a great $45 plan and that switching would make sense. Anyways, I paid my outstanding Three account off and got transferred to Vodafone - all good. Anyways, I call up Vodafone in order to unlock my phone (I called Three up and got service regarding Vodafone so thought all good to call and sort it) - they said that they could not assist, and that I had to call Three customer to sort it out - I called Three and was put on hold a number of times (waited 20 mins before getting cut out) and the time I finally got through, I was put through to ten different people and put on hold for a collective period of an hour and a half (this is with Three) - Anyways, I got my bill for the 14 days I have used Vodafone, and on the bill is an amount of $70 for all the time I spent waiting for Three after being told to call them by Vodafone - anyways,Vodafone don't just provide bad service, they charge you for making calls to a subsiduary company - poor service so far, and bad billing practices - what am I in for... connection sucks...

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16084 Someone from VIC thinks vodafone is Complete fail at 2 Mar 2011 02:48:42 PM
I am trying to get out of my contract due to no access to data. Constant call drop outs become a little boring after the eighth call dropout in the CBD ( Melbourne), have they got it down pat running a 2 dollar shop net work! I really can't wait to hear when they finally bankrupt. I would not wish that on every body but they are so bad.

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16083 Someone from VIC thinks vodafone is slow as sheet at 2 Mar 2011 02:27:15 PM
Mobile internet has been very very very slow for me. Some other annoying things are the marketing txts and inefficient prepay topup service.

Have sent a email to vodafone:

Im am using an iPhone 4 with vodafone prepay.

Have tried resetting the phone.
Loading websites is very slow and mostly times out. Any applications that use data wait a long time when trying to access the internet.
This is consistent across most of Melbourne even with full 3G signal.
When placed next to a phone connected to the telstra network the telstra one will take around 3 seconds to load a web page, the vodafone one takes minutes.
This has been happening for a long time now.. more than three months.

The mobile internet service you are currently providing me with is unusable and has been for some time. This is unacceptable. Please resolve immediately.

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16082 Someone from QLD thinks vodafone is Completely at 2 Mar 2011 02:24:39 PM
I have been a customer of vodafone for over 3 years, constantly putting up with receotion issues, and customer service is apauling!! I obtained work 13 kms from a queensland Towm called Clermont, as the vodafone would not work there I had to open a Telstra account, I now refuse to pay vodafone the remainder of my contract until may 2011!! Off course Vodafone blame me for working to far from a major city!!! what a joke!!!

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16081 Someone from VIC thinks vodafone is A word i cannot use on here at 2 Mar 2011 01:53:14 PM
12mths into my 24mth contract. Coverage so bad i cant talk for more than 10min without dropping out. Zero reception at home. Total over 7 hrs on he phone to customer service, transfered to over 25 different people. Given them 5 mths to fix my problems and they wont offer me anything better than to pay out my remaining contract $1000 or 50% off my bill for the next three months. Neither of these solves my problems and i shouldnt need to pay for a service that i cannot use. Obudsman application FILED!

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16080 Someone from VIC thinks vodafone is worst on the planet! at 2 Mar 2011 01:48:57 PM
friend sent me 3 important sms at 10pm last night and i got them at 1.30am three and a half hours later...!

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16079 Someone from VIC thinks vodafone is Vodatalk is rhetoric at 2 Mar 2011 01:13:51 PM
One the day that I (and no doubt thousands of other customers) got a "mea culpa" email from Vodafone yet again most of my calls didn't connect, even though I am 10km from the Melbourne CBD and an SMS arrived in my inbox an hour after it was sent. I don't care what the company says, I'm only interested in what the company does. You keep letting me down!!!

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16078 Someone from NSW thinks vodafone is The worst network + service in the world, literally! at 2 Mar 2011 12:27:32 PM
Over the last 10 years I have used half a dozen carriers across 100+ locations across 4 continents and 10+ countries. Vodafone is the drag of the drags. My service is often unavailable across sydney metropolitan area. On occasions I have had no service for hours where I work in the Sydney Darlinghurst area - which is one of the most densly populated in Australia, so shoudl ahve *outstanding* coverage; after 1h+ trying to get through to somebody vaguely informed at Vodafone I was told that they knew nothing, that nothing could be done and my call got dropped!!! I find the customer service to be slow, monumentally incompetent, usually passing me from one person to another, virtually always loosing my call. The use of off-shore slave labour as call center solutions is nothing new, and I have certainly had many competent/pleasant experiences, but the Vodafone staff are totally clue-less every single time (my good experience in this area was, surprisingly, Telstra, whom I use for my Internet - their call centre staff in the Phillipines were excellent - and *no, I do not work for Telstra, or own shares etc...*).

Bottom line. Vodafone is in abysmal state. The responsibility rests squarely with the top-level management, including the CEO. The only way this company is going to change is if the management team is replaced with people who get the fact that they have *serious* problems, and bring some new ideas. If I was a Vodafone shareholder, I would be asking why the CEO has not been replaced by now - nothing personal, I don't know the guy - it's just basic accountability!

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16077 Someone from QLD thinks vodafone is EPIC FAIL OF EPIC PROPORTIONS!!! at 2 Mar 2011 12:26:16 PM
Im sick of getting only E (for emo) coverage everywhere I go.. what bag of fail is this network.. seriously..

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16076 Someone from VIC thinks vodafone is They did not follow their words during contract sigin at 2 Mar 2011 12:19:52 PM
I was given online offer during contract sign, but after signing in they are saying they havent given the offer. They dont have any system to track who is the person responsible for signing the contract.

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16075 Someone from QLD thinks vodafone is to much at 2 Mar 2011 12:08:15 PM
I posted a couple of months after figting with them about a previous phone i was given a bran spanking new Galaxy S... the best phone by far
but cant say the same for service i have had to have people call my house phone saying my phone is not ringing at all its right beside me
not to mention that sms are almost always delayed and my internet very rarely works ...great when i have a young child and the reception goes from full 3g to emergency only

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16074 Someone from QLD thinks vodafone is EPIC at 2 Mar 2011 11:47:04 AM
Went to order a new phone using their website. Crashed 3 times. Added a iphone 4 to cart and go to 'process order' and it gives an error with "the website is too busy to proceed". LOL.

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16073 Someone from NSW thinks vodafone is EPIC at 2 Mar 2011 11:12:56 AM
No coverage for iphone 4 at home in south coogee nsw 2034 since Feb 25 2011 and barely any coverage at work in the sydney cbd nsw 2000 near AMP building. Do not buy iphone 4 and join vodaphone - I have changed the sim card and got a new iphone and still no coverage - reception issue for sure. Even the people at apple are warning customers now not to join vodaphone

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16072 Someone from VIC thinks vodafone is Fail on all fronts at 2 Mar 2011 09:48:08 AM
No voice calls or 3G data in St Kilda this morning. Equals no work getting done.

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16071 Someone from NSW thinks vodafone is crap and Im not a customer at 2 Mar 2011 09:37:19 AM
Im currently not a Vodafone customer (Hello Telstra 3g network with the best coverage but was previously was. I gave up 2 years cause I saw the network coverage go to crap. Oddly I was working as a contractor at Vodafone) The frustrating bit is trying to call or SMS people on the Vodafone network. Might as well use a tin can and string. I spent 3 hours last night getting abused by my girlfriend while she thought I had my phone off. She is a Vodafone customer. My phone was on and I had no issues with people trying to call me from other networks. I should be compensated

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16070 Someone from NSW thinks vodafone is epic at 2 Mar 2011 08:56:51 AM
I've had enough. After so many years with vodafone (about 15 years or so) i'm leaving and not coming back.

Had good service for years but in the last twelve month everything has gone downhill. Now i don't get service at home and constant drop outs when i'm out and about.

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16068 Someone from ACT thinks vodafone is absolutely fail . at 2 Mar 2011 08:17:42 AM
Wireless internet ..... broadband ?????? i got better internet 15 years ago with dial up .... and the phone lines were bare copper wires nailed to trees .
27 Mar 2011 12:28:39 AM: Hahaha....Yep I remember those days, you had to sit n wait for a site to upload.....Was a better service then because with Vodafail you dont get any data transferred where I'm in Canberra!!!!

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16067 Someone from QLD thinks vodafone is at 1 Jan 1970 09:00:00 AM
I am with Vodafone and Live in the middle of Cairns City. Can not get any coverage from my living room. When in Broome WA there was very limited coverage not to mention when I have lived on islands (one in the whitsundays and the other off Cairns.

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16063 Someone from WA thinks vodafone is Sell 3 Back to India at 2 Mar 2011 04:51:18 AM
Every night here in WA i try and log on to my Vodafone 3 wireless broadband but 80% of the time it is down for quote "routine system maintenance" SOMETIMES FOR 3 hours every 3 or 4th night CUMMMOOONNN !!!!!
i hope Hutchins telecommunications are making lots of Profit because that can only be the reason for the 3 and Vodafone merge because customer service and quality product certainly isn't
Sell 3 back to India and improve your services !!!!!!!

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16060 Someone from WA thinks vodafone is Shopping for Phone at 1 Mar 2011 09:59:51 PM
This time Vodaphone has failed itself, I was looking to buy a new phone and there site was caput...

http://juscos.com/VodaFailAgain.jpg

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16054 Someone from NSW thinks vodafone is very crap at 1 Mar 2011 08:01:28 PM
I have bought a cheap pre-paid phone from vodafone just to try them out. I have been getting call drop outs when on full bar of signal at my house in Chatswood. I can't make calls from work because reception is very poor. My work is in Leichhardt. I have tethered the phone on bluetooth on my computer and the internet connection is like dial-up speed. I'm not complaining to much because I have an iphone 4 that I am on contract with Telstra and have had no problems with them. I have telstra cable internet and been very happy with 30mb connection. I use to be with optus and even they were better than this. Vodafone your going to fail very soon if nothing is done ASAP. I'm using the vodafone phone tethering now while I'm typing this messege. Very Rediculous.

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16052 Someone from QLD thinks vodafone is Bullshit at 1 Mar 2011 06:01:43 PM
Last month i was $354 so i was like.. far out.. i had to slow down which i did.. but half way through the the month i was allready 62 dollars over.. like what?? so i didnt call or txt for the next couple days i check again 72 dollars over wtf!!

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16049 Someone from ACT thinks vodafone is Surveys at 1 Mar 2011 04:20:36 PM
Just got a request to participate in a MySay survey. Both my contracts were cancelled with no exit fees. Started to do it but after the first few questions found out that funnily enough it had nothing to do with "My Say". It was all about marketing to suckers more efficiently.

At no time was there a box that said "Tell us what you think" it was all about usage stats etc.

I guess they don't need to ask what most people think of vodafone service as they already know.

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16048 Someone from SA thinks vodafone is Piss Poor at 1 Mar 2011 02:51:40 PM
I opened up a dialogue with Vodafone (Aus) customer service centre last December complaining about the incredible drop in coverage and in particular 3G coverage in my home suburb of Croydon Park (SA, 5008). Stated how 3 months prior I had excellent data coverage. Then it all went South right at the same time Vodafone issues went public. Vodafone and I determined through their helpdesk my iPhone 3Gs or Sim wasn't at fault. Was told to wait for a resolution on Jan 6!! Hadn't heard anything back so I contacted them earlier this week (end of Feb) and got the reply of `your upgrade options'.

I mean WTF? Seriously? They are charging me full price for 3G coverage that doesn't work and now they have the gall to ask me to upgrade?

Pathetic. Any assistance would be greatly appreciated.

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16044 Someone from NSW thinks vodafone is Worst Interactive Voice Recording ever (Lara) at 1 Mar 2011 12:23:34 PM
The Interactive voice recording is infurating to say the least. It lists all conceivable options in the world before you get the option to talk to an operator. Vodafone would do anything to avoid putting you through to talk to a real person to lowr their call centre costs. If only they survey the call enquiries, they will quickly find most of their customers (not for long) are opting to talk to an operator which would make sense to then to put the talk to operatot option at the begning of the options list not last.

VODAFONE this is not how you build a good reputation with your customers (by providing $#it Services)

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16043 Someone from NSW thinks vodafone is epic at 1 Mar 2011 10:02:12 AM
has anyone else had to escalate their TIO complaint to a level 2 complaint? It's been more than 6 weeks since my initial complaint now and I have heard nothing from Vodafone...
19 Mar 2011 10:22:54 AM: I have been on level 2 for last two months. Correspondence back & forth between VF & TIO. VF now say they can't send me an itemised bill as an email as was prior to Oct 2010 so will be posting it instead. I will only go back to receiving it this way if there is no fee involved. Will be staying with TIO til VF can prove they will not charge me as they have promised. Sorry VF you have lost my confidence. If I wasn't so stubborn I would have switched to Optus by now.

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16038 Someone from QLD thinks vodafone is Disgusting at 1 Mar 2011 05:32:49 AM
Driving north over the Gateway bridge gives you a 97% chance of call drop out. All my clients and colleagues know this situation now as I have been saying the same for over 6 months. It took Vodafail 45 minutes to answer my call last Friday (Feb 25) and all the staff member could say was that the call centre staff had complained to management that they needed additional staff.
After they logged by complaint, they said that an engineer would get back to me. Problem was I did not ask when - 4 days later, still no resolution or call from an engineer (except I don't initiate a call if I know I am heading north on the Gateway)
I too received the "apology" from Nigel Dews. No reply is allowed as it was considered a "marketing email". What a joke. Well after 10 years with Vodafone & previous iterations, it is time to change.

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16034 Someone from ACT thinks vodafone is extremly at 28 Feb 2011 05:04:48 PM
nothing good about them

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16033 Someone from NSW thinks vodafone is Massive at 28 Feb 2011 04:58:27 PM
No service coverage anymore in or near my residence in coogee 2034. Till Friday 25th Feb I had good coverage. Rang vodafone and they say coverage is fine. Have had my contract plan charged at half rate for next three months but now I have no coverage at home and barely any coverage in the city where I work postcode 2000. I will also be sharing my experience with all my friends, family and work mates. I will be leaving vodafone in 3 months and will never go back to them.

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16032 Someone from NSW thinks vodafone is Extremely at 28 Feb 2011 04:25:49 PM
Over the past 4 or 5 months I have been having the same issues as nearly everyone on this site. However, from Friday last until today I have not been able to make ANY calls in the Bondi area, unless I walk from my residence in Queen's Park to nearly Bondi Junction. This is ridiculous!

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16028 Someone from QLD thinks vodafone is Very Failed at 28 Feb 2011 02:45:11 PM
Voice calls dropout, SMS's arriving anything up to 5 hours late, "Failed Call" comes up on my mobile, when someone rings it goes straight to voice, etc, etc, etc....

My company uses Vodafails and I am stuck with them.
I just got an email that tells us how all this happened and why it happened and they are working to fix it. Well it's a big job and to install more antennas around my suburb because we have one antenna that is constantly over the capacity.

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16023 Someone from VIC thinks vodafone is Not Good at 28 Feb 2011 10:43:36 AM
iPhone 3GS user in Werribee. Frequent call dropouts. Frequent "No Network" status. Unreliable Internet service. Called Vodafone this morning. Operator gave me 3 mths 25% off on my $69 cap. Promised that network will improve in the next 3 months. My 24 month contract is up in October. I will switch to Telstra or Optus.

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16022 Someone from QLD thinks vodafone is No or poor reception at 28 Feb 2011 09:32:04 AM
I have both vodafone mobile and internet and neither of them have reception unless I go outside. I am currently looking for work and only have the mobile, in order to receive phone calls from people I have had to purchase a prepaid telstra mobile and divert my calls to that so I can sound professional when contacted by a potential employer. By doing this I have to pay an extra $20 a month just to receive calls on top of my 24 month plan which I started 6 months ago.

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16020 Someone from NSW thinks vodafone is HOPELESS at 27 Feb 2011 08:32:34 PM
Haven't been with Vodafone for a good 9 months and they are still sending me bills for $0.00 inc GST
19 Mar 2011 10:24:32 AM: Try "return to sender".

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16019 Someone from NSW thinks vodafone is revolting at 27 Feb 2011 08:20:28 PM
after facing many issues with Vodafone coverage, Vodafone came to the conclusion that I lived in a "poor coverage area" (even though I live metres from Sydney Airport). I was offered 50% off my bills for the rest of my contract but I declined and insisted on my contract being terminated. To avoid a cancellation fee I was instructed to return my iPhone 3GS in a special pack they sent out to me.... Weeks later I received a bill for the total amount of my contract. a bill for $414 + cancellation fee of $200. VODAFONE NOW DENY HAVING ANY DEALING WITH THEM even though I have a letter explaining the process I have just gone through. I refuse to pay my bill, its been 3 months and nobody has chased me for it.

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16017 Someone from WA thinks vodafone is failrific at 27 Feb 2011 08:01:46 PM
Even though it says we are in full coverage here in Ellenbrook in Perths north the coverage here is poor. Can not make or receive calls. Reception jumps up and down from nothing to half then back to nothing.

Just outside the suburb we can get great reception. Vodafone have said they have upgraded the phone towers but if they have it didn't work. I suspect its lying.

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16011 Someone from SA thinks vodafone is Un australian at 26 Feb 2011 09:58:19 PM
Australia has become a monopoly. Money talks, big companies pay for things they want people to hear. Paying for advertising on tv limits what they can say. That's why we have the accc, what do they do fuck all. If I've got a problem with a service that I am paying for in australia it should be handled with Someone in Australia. If that person has my personal details or tells he's mate, Australian authorities have no control to do anything about it. The government is great at taxing every Australian perhaps they should start taxing security issues. When a company like vodafone Australia can rip off every day australians and not be shut down is a joke. Their 3G service is useless, their 2G network is not much better.

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16007 Someone from NSW thinks vodafone is Extremely at 26 Feb 2011 07:43:39 AM
My phone calls keep dropping out. My Internet never work and when it dose it takes forever to load
I have been trying to fix this problem since September 2010. Every time I've called to make a formal complaint they keep putting me through to the network service department and straight away it hangs up on me. They have kept me on hold for more than 1hour and 45 minutes and just recently they put call barring on my phone. I just paid $327.14 to unbar it. I will be going to port my number over to telstra very soon. I'm absolutely disgusted with there service. I have been with vodafone for a good solid 10 years. I will never in my life sign up with them again. I am in the middle of talking to my lawyers about taking legal action against vodafone. I've never had a problem like this before and the worst part is that I'm running a business and i lost a $1500 engraving job because it took 2 days to receive an email to my iPhone.

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16003 Someone from NSW thinks vodafone is at 1 Jan 1970 09:00:00 AM
Got my bill online so i don't have to pay for a paper one (another scam), bill would not download from the VF website, rang the call center got an Indian woman, could not understand one word she was saying, I hung up and rang again,was told the site was having problems and there is no time limit on when it will be fixed, WHAT'S NEW, I was charged more than the monthly plan because they say I went over the data allowance, I told them that when I checked the usage it said I had 270MB left, I didn't use it and used a 3 USB 1GB stick I have instead so the usage meter is not accurate and causes you to go over your allowance without you even knowing it, I made them refund the amount that they overcharged me, these usage meters need to more accurate than a 24-48 hour period to show what you use. Wi-Fi drops out all the time and have to restart it.

I got a sorry email from the CEO about the problems, yeah right mate, who do you think is gonna believe your sorry, hope Vodafone goes broke, 3rd world country service.

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16002 Someone from NSW thinks vodafone is Hopeless at 26 Feb 2011 04:48:55 AM
Mobile Broadband drops out when I am checking My Vodafone!
The Usage Details do not match what is remaining on my account.
Just told by Call Centre that Usage Details do NOT include GST, so the amount remaining on my account is not a true reflection of my actual bill. The Usage Details do not actually show what I am being charged for! Hopeless
As I am talking to the Call Centre, the Vodafone connection also fails.

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15998 Someone from ACT thinks vodafone is Getting worse! at 25 Feb 2011 06:18:22 PM
Tried use myvodafone to check my account. After one attempt my account was locked.
When I called for password reset, they told me that they have problem with their system and it would be reset only in 24 hours! It seems that they have constant problems with their system!

During last 3 weeks I am trying to solve the problem with my iPhone internet connection, still waiting for answers from their "investigation team".

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15997 Someone from QLD thinks vodafone is an example of filthy capatalist greed at 25 Feb 2011 05:00:10 PM
I have resolved my problem with VF. Thanks to the advice on this site I finally contacted the TIO after weeks of going nowhere with the so called 'customer service' staff.

I still look at other peoples' pain stories on here because I wonder how long this disreputable company will be allowed to get away with fraud.

Definition of fraud goes something like: Accepting money by false pretenses when contracting by verbal promise or written commitment to supply goods and or services knowing full well you are unable to actually supply said goods or services.

Also just wondering when the word 'their' was changed to be spelled 'there' as is common with postings on this site?

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15996 Someone from VIC thinks vodafone is Monty Pythonesque at 25 Feb 2011 04:40:52 PM
I'm from Ascot Vale in Victoria. At least I can keep my friends (using other networks) amused with the truly ridiculous antics of Vodafone/3. Constant call drop outs, no reception, poor missed/delayed texts, uncontactable "customer service"... well, hang on; that's not exactly true. I can receive and make calls - if I go into the backyard and lean against the clothesline, or stand in the middle of the road. And I have been able to contact "customer service" on a couple of occasions. After waiting so long I've been able to mow the backyard. Twice - the grass re-grew. They could possibly be providing a fantastic service, but just in a different language. An effective tactic, that one. Well, to be fair, I did speak to someone in customer service once who spoke English. They explained to me that the problems were either (a) in my imagination or (b) could be solved by immediately upgrading my phone (and did they have a deal for me!!). I particularly loved the suggestion that, if I experience loss of reception, I should call them immediately. Firstly, if I have no reception, how do I call? And second, by the time anyone answers the phone, we'll likely have revolved several times around the sun. Funny, my partner's phone (other provider) has no problems at all(oh, unless trying to speak to me), and has never needed to call customer service. Now that's an idea!

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15993 Someone from WA thinks vodafone is fully at 25 Feb 2011 02:10:05 PM
im in perth i signed up cos they said i would get full coverage in ellenbrook i have no coverage in my house i get better reception in alice springs then i do in perth its backwards as hell

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15991 Someone from QLD thinks vodafone is Extremely at 25 Feb 2011 01:02:40 PM
Well, where do I start.....................I have a car somewhere in San Diego mind you I don't have a passport so how the crap does that work?
Secondly, just received a phone call from my credit union advising me of suspicious fraud on my account (surprisingly it is my account that I provided my card for proof of identification) My card has been frozen & my card reported as stolen.

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15990 Someone from VIC thinks vodafone is epic fail at 25 Feb 2011 12:40:28 PM
crappy coverage in melbourne cbd, have to stand on one leg out my balcony to get a signal at home.

Billing - apparently I made a call every 14 seconds last month, exhausted my plan and now have a $250 bill to thank for it.

Vodafoney's answer - you must have made those calls. yet, when queried cannot provide originating base station details

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15988 Someone from NSW thinks vodafone is very bad at 25 Feb 2011 11:38:37 AM
My calls dont go through, i dont recieve half the text messages i was sent. My calls drop out, sometimes i have no reception whilst in the CBD!

my phone is absolute rubbish the software is buggy yet i still cant get a new one...

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15986 Someone from NSW thinks vodafone is at 1 Jan 1970 09:00:00 AM
I have had problems for months and have been in contact with vodafone over 20 times. I think if I hear the words "that must be upsetting for you" again I will die!

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15984 Someone from QLD thinks vodafone is Upgrade Stuff up at 25 Feb 2011 08:51:09 AM
I went to upgrade not one but four phones - you'd think that would make me an improtant customer. All phones are off contract so I was expecting a little love.

Unfortunately I went to the Carindale store in Brisbane on a Thursday night and due to the unusual amount of customers I had to wait 40mins - I then had to go through the usual rubbish that comes with a new contract only to be told at the very last hurdle they couldn't do it as my bill was two days overdue.

I thought no problem - I'll just pay it over the credit card there and then - but no - that is no good as the system takes up to 3 hours to register it!

This made the young service officer very amused. I spend approximately $300 - 350 per month with this company and because Im 2 days late - I always pay at months end - I get shafted when Im trying to agree to staying for another 2 years.

I was livid and the reaction of the sales staff annoyed me even further.

I have tried to ring the store on 07 30184502 but I cant get through as no one answers - I rang the coustomer service line and got a very unhelpful man in India.

This company used to make me feel special - now im just a 10 digit number.

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15983 Someone from NSW thinks vodafone is Hopeless at 25 Feb 2011 08:22:40 AM
Call centre operator didn't help, just transferred me somewhere else.
More than 1 hour wait for technical support.
Operator at other end could not speak English clearly.
Numerous call dropouts and mobile broadband problems
Billing problems - automated SMS service not functioning for 1 week - unacceptable.
Can't understand why remaining credit is decreasing faster than the actual calls I'm making.

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15982 Someone from ACT thinks vodafone is Exit Fees at 25 Feb 2011 05:01:56 AM
Rang vodafone for the 4th time re contract exit fees. Each time I have been told that it will take 24-48 hours from the time I called. Maybe 4th time lucky.

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15980 Someone from NSW thinks vodafone is at 1 Jan 1970 09:00:00 AM
After numerous problems with coverage and service, I called VF early in February to ask them how I go about cancelling my account. They said that they would do an investigation on my address (home) and if they couldn't offer me a better coverage, they would let me out of my contract. They promised to call me back within 5 working days to advise. 2 weeks later, no call back. I called again (after switching my phone off and on again 3 times as it wouldn;t work) and spoke to a woman who was very rude, she told me that VF Tech Support had called me on 11th February and explained everything to me. I told her that I had received no calls from VF to which she continually told me I was incorrect and repeated the same thing over and over. She then told me that they have coverage problems in Freshwater (despite the fact I usually have 5 bars and 3G) and would be fixing within a month. When asking her again "how do I go about cancelling" she transferred me to another department for which I spent 50 minutes on hold before my phone dropped out. What do you do? Frustrating Coverage, woeful irreverant service, continual LIES.

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15978 Someone from SA thinks vodafone is Useless at 24 Feb 2011 11:40:48 PM
I'm in Adelaide, near Victoria Park Racecourse. I was on Virgin for 5 years with no problems at all. Switched to Vodafone when I bought the iPhone 4 in September. Since then nothing but trouble. 3G network rarely ever works, and have to keep on 2G to get calls and use Data. The past few days I have had no Data coverage on 2G either, and the few calls that did get through dropped out or were full of noise... Totally useless network! It has to be bad when you can't get a reception in the heart of a major city!

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15976 Someone from SA thinks vodafone is Useless at 24 Feb 2011 08:37:07 PM
I finally got out of my contract today. Email vodafone and report your drop outs. Keep a log of them. After they tell you to switch to 2G because their network is crap. Then report it to ombesman, the link is on the Vodafail main page. They will then let you out of the contract. The last three months have been embarrassing, trying to do business with a phone that makes you look like a dick. Aswell as the drop outs, no service, no Internet, no email, I have also had crosslines. I heard a bloke talking to he's bank, I had people ringing me and talking to someone else, I had messages telling people that my phone was disconnected.
After all this and being a loyal customer for 8 years. I wasn't even given an apology, after vodafone having to get back to me within 10 days by the ombesman, they did it on the last day. Thanks vodafone.

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