26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain

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14703 Someone from NSW thinks vodafone is BAD at 26 Jan 2011 09:00:01 PM
network is BAD and always receiving delayed messages and voice mail and also the Internet is terrible.

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14702 Someone from VIC thinks vodafone is No service in South Yarra at 26 Jan 2011 08:58:35 PM
Is it 1950?
27 Jan 2011 10:15:52 AM: you mean 1950 when we had perfect mobile phone coverage?

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14701 Someone from VIC thinks vodafone is VERY at 26 Jan 2011 08:56:24 PM
Vodafone mobile broadband internet is crap! It stops working every five minutes. rubbish!
27 Jan 2011 10:16:17 AM: Not long enough it seems

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14700 Someone from ACT thinks vodafone is faillllllllll,faillllllll at 26 Jan 2011 08:33:38 PM
no good network,too much charge
27 Jan 2011 07:52:45 AM: thats some good battery power

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14699 Someone from NSW thinks vodafone is Waiting 4 days for Port - and counting at 26 Jan 2011 08:24:20 PM
Thought that this might be of some interest. I need Voda because of a number of the things it offers which I cannot get elsewhere. I was up to date with the problems but believed that they could only "get better". My husband, stepson and I all had Optus contracts finishing. Because of coverage issues at our home all three of us were leaving Optus. The boys went to Telstra - they ported their numbers and their phones were active on the NextG Network before they left the shops (different stores in different suburbs). I signed up (month by month - no ongoing contract, I'm not that silly)at 10:00am on Saturday morning. It is now 10:30pm on WEDNESDAY night and my number has still not ported.
Probably sums them up eh?

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14698 Someone from NSW thinks vodafone is incredibly shocking. at 26 Jan 2011 08:20:46 PM
waited in line at a vodafone store for about 45 minutes to return a phone. finally got served and was told they cannot refund because the manager was not at the store and he hasnt turned up for work. really?
27 Jan 2011 07:52:24 AM: cant rertun phones due to change of mind.doa yes and manager has to approve it.
27 Jan 2011 04:50:10 PM: Yeah sorry change of mind is not a good reason for a refund.

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14697 Someone from NSW thinks vodafone is extemely at 26 Jan 2011 08:16:02 PM
I am a carer for a disabled person, I can never get any reception, phone drops out but worst of all I can not get any reception inside my work building, I never ever had a problem when I was with 3, what if something happens to the person I care for, as they are with Vodaphone as well. I have not even bothered to call Vodaphone to complain, as I dont have the time to sit on the phone for 2 hours or so. What really makes me angry is I specifically asked the consultant from 3 if I would get the same reception and service with Vodaphone as I did with 3 and he insured me that it would be better because of the merge,
quess what he lied. I am just hanging out for my 24 month contract to finish, how come these companies can get away with not holding up there end of the contract.
27 Jan 2011 06:53:42 AM: That's really bad, there is no way you should have to wait 24 months. Check out the how to complain page on this site and fill in the online form for the TIO. They will then have Vodafone contact you and you can ask to get out of your contract.

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14696 Someone from VIC thinks vodafone is Dropped calls and poor reception at 26 Jan 2011 07:36:47 PM
Was with 3 which was great as it roamed on the Telstra network so had great coverage. Since Vodaphone took over, have continued problems with poor reception, calls dropping out, message that the phone is switched off when it is sitting next to me with full reception, etc. etc.
Really frustrating and going to leave ASAP.
27 Jan 2011 08:37:33 AM: Don't people understand that 3 still have there own network and vodafone has there own

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14695 Someone from VIC thinks vodafone is bills at 26 Jan 2011 07:25:52 PM
Vodafone has been messing with my bills since November 2010. The created a second account for me when i signed a new contract. Credits were not transfered over and they were about 400 worth. I was on hold about 15 times in total over 8 hours on the phone to them. Plus I was promised insurance now find out I don't have this. I thought after speaking to 3 supervisors this was sorted on December 21st December. I got a bill on my old account for the credit which was sent to new account saying I owe them 219 plus bill on my new account of 98. I called got hung up on twice then someone called me back saying we transfered the credit to your othwer account so you owe us still. Tghe service constantly drops out not sure if it is the iphone4 but Vodafone has gone downhill badly in 2010. I have sent emails to their customer care and over having to call them every month to sort out their lack of billing skills. They try to twll me I have 2 phones same number. I can't wait untilk this contract is over so i can say goodbye to Vodafone forever.

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14693 Someone from NSW thinks vodafone is Reception Issyes at 26 Jan 2011 07:15:46 PM
I am sick of getting "Network Busy" or "Connection Error" when I am trying to make a call. Also my husband now has no reception at his place of work. What is the go with that.
Yesterday I had a flat battery in my car and it took me nearly 10 minutes to make a call to the NRMA - RIDICULOUS.
When I ring Vodafone, they ask me if I have turned the phone off and on again - this should not be a problem solving step.
When I called them I was told they have to take a couple of day to problem solve the issue.
My gosh.
Oh well..

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14692 Someone from VIC thinks vodafone is Total Disaster at 26 Jan 2011 07:14:23 PM
26 Jan 2011 07:34:15 PM: Call the TIO fi'rst. They will help you get out of your contract. It'll save you a lot of hassle. Good Luck!

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14691 Someone from VIC thinks vodafone is incompetent at 26 Jan 2011 06:41:39 PM
My handset refused to work (re-setting constantly, not recieving mssages/calls) and was told to put my complaint to the insurance department when my warranty covers faults in the phone for the life of my contract. I objected and spent 5 days over the christmas season on and off the phone with the so-called customer care. After finally giving in and re-contracting with the promise of a discounted early terminaiton fee, I get my bill and no discounts had been applied. I call to query why the discount did not appear clearly on my bill only to be told a lesser amount was applied and there was nothing he could do about it. I asked for the call recording to be retrieved as a product had been sold to me only to be told that calls are not recorded! How can they sell a product if the call was not recorded to say that I was re-contracting? He calls me back to apply the original discounts, but I'll be calling them again soon to get out of my contract. If they think they'll get away with charging an ETC, I will take it further. No proof of sale, no recording of acceptance? No more vodaphone. They can have the phone back too if they want!

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14690 Someone from QLD thinks vodafone is Very! at 26 Jan 2011 06:05:26 PM
I am constantly receiving text messages 4 hours late and they all come in one bunch! my partner and i are both with vodafone and we are constantly not receiving each others messages until hours later and it is sooo frustrating!

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14689 Someone from VIC thinks vodafone is massive fail at 26 Jan 2011 05:40:11 PM
no signal, dropped calls, unhelpful staff, was promised a call back from a customer service manager regarding my dissatisfaction with my plan, havent heard back since

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14688 Someone from NSW thinks vodafone is XtremeFAIL at 26 Jan 2011 05:32:25 PM
NSW Bathurst resident, at the moment, ZERO signal on either GSM or the purported "3G" network. Not the first time, first started back in November '09.

Being an unsuspecting customer (ie, sucker), I also have a Vodafone USB stick. The last time I used it, it barely got above dial up speeds and continually dropped its connection, even though it used to perform reasonably well.

In Sydney CBD last week, frequent dropouts, slow data etc, wherever I go, the Vodafone fail is sure to follow.

27 Jan 2011 10:17:43 AM: that'll teach you for living in Sydney.
27 Jan 2011 04:53:43 PM: Less then 24 hour, once in 2 year outage caused by a TELSTRA faulty part. Yes a TELSTRA fault. The part had to be delivered by TELSTRA and didn't arrive until 3pm and the TELSTRA technicians got the network going by around 5pm.

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14687 Someone from NSW thinks vodafone is unfreakin believable at 26 Jan 2011 05:25:06 PM
Sydney suburbs. No 3G mobile broadband coverage for over 1 week.
Can only get a crappy GPRS signal with unbelievably slowwwwwwww download speed.
Cannot get on to customer service...hold times too long.
I have paid for 3G BROADBAND not slow dial up speeds ! Voda Hoax.

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14686 Someone from QLD thinks vodafone is Gestures of kindness? PLEASE READ. at 26 Jan 2011 04:00:52 PM
This is my story I was on the $49 CAP last year and decided I needed a better plan due to being over billed $700 because of some people I knew at the time that used my phone and went over my cap one weekend without my knowledge. I called vodaphone paid the bill then asked them to put me on the unlimited cap because I thaught I could get more out of my dollar. It was all ok and I was told that my plan is now unlimited and I'm free to make as many calls and txts as I like and not have to worry anymore. My next bill was $1200! so I immediately called vodaphone to discuss the issue. Apparently the plan doesn't switch over untill the following month, even tho they failed to let me know or let me know and actually told me I was allready on unlimited. I spoke to a woman who basically assured me it was my fault and they would never do that (don't ask me how she knows what was said? I guess she must think I'll believe anything she says). The ordeal confused me terribly because she took $400 of the bill as a "gesture of kindness" and apologized to me. So I reluctantly paid it but here is the kicker! the following month I was charged $1100!!! I called vodaphone I complained and I was told that they cannot withdraw that bill because they had allready taken $400 of my last bill and that I've run out of "gestures of kindness" no word of a lie. I refused to pay the bill and I was called at work 3 weeks later from the collections department. The man basically said that if I don't pay at least $800 immediately over the phone hes barring my phone and if I hang up hes barring my phone. I told him I was at work and I can't pay for anything because I don't have anything to pay it with or the time. He ignored that and said goodbye hung up and my phone was barred immediately. I complained about that to vodaphone and it was the only complain they ever took seriously. What a nightmare I feel like I'm trapped with vodaphone they're going to send me broke.

Brodie Carey
26 Jan 2011 07:45:05 PM: Time to contact the TIO to get out of your contract and get your money back and your credit rating back

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14685 Someone from QLD thinks vodafone is connection error at 26 Jan 2011 03:39:44 PM

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14684 Someone from QLD thinks vodafone is at 26 Jan 2011 03:16:54 PM
Lost reception the day the flood hit Brisbane (where I live). Reception has been sketchy since. I' on Prepaid and at least one week out of the last four I've had no reception. Just had to top up my phone. My credit had expired because I couldn't use it! Also had extremely unhelpful staff who wouldn't take my complaints.
1 Feb 2011 11:23:50 AM: Lost reception on the Tuesday morning...was desperately trying to contact family members and couldn't get through. Didn't come back til Friday.

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14683 Someone from VIC thinks vodafone is bad customer service at 26 Jan 2011 03:13:40 PM
I just rang vodafone to discuss an issue with my account and then also asked why Im not receiving messgaes until days after sent, or mine dont do thru, I just got very rude answer of "turn your phone off and back on".....Thats it? No more advice or help except that piece of useless help!
26 Jan 2011 04:34:29 PM: That is actually very advanced and technical help from Vodafone..........I am being sarcastic!!!! Vodafail.com mod

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14682 Someone from NSW thinks vodafone is Mobile broadband at 26 Jan 2011 03:02:10 PM
I can't get service in Terrey Hills, Sydney. I have to go outside to get service and it is always "very poor" and drops out frequently which is so annoying especially when trying to pay bills. I cannot wait until Next January when my contract expires and I can find a provider that gives decent coverage and doesn't keep dropping out. The customer service is also abominable and it would be nice to find an agent that knows what is going on instead of being transferred 5 times and have a 2 hour phone call with no results. Lousy, lousy, service!!!!!!
27 Jan 2011 11:49:10 AM: Dont wait untill next feb, why should you have to wait and they can breach your contract if they wont cancel your contract take your complaint to the TIO.

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14681 Someone from NSW thinks vodafone is Call failed ALL THE TIME at 26 Jan 2011 02:38:54 PM
I'm in Bronte. The network was OK but now I get call failed all the time (3 bars signal), no network, voicemail not working. It seems to be getting worse! I really can't use it reliably. Very very unhappy.

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14680 Someone from NSW thinks vodafone is 100% at 26 Jan 2011 02:07:59 PM
1. whenever I make a call, it often drops out.OFTEN.
2. There is no reception on the Rose Bay hill
3.I signed up to a new Apple iPhoneplan for $59pm for my son who is a uni student with that company in town in December 2010,Communications Direct-problems++--no iPhones available in OZ until Jan.
Big mistake but how was I to know?
4. When the phone arrived, it was faulty--no internet connectability.Big problems to get a new phone with calls to Vodafone, CommDirect etc.New phone arrives, seems new and Ok after 1 week, the speaker phone is not working.
5.Then I go onto my account at the Vodafone website and I see I am signed up for a $69 Business plan.Trying to reverse this.This is FRAUD.
6. I start getting scam text messages on my phone from a +353(Ireland) number--how did they get my number? In the 10 years I have been with Vodafail, I never got 1 scam message-now suddenly 3.
7. When we had the iPhone we held on for over two hours to Vodafail to verify the sim and start the phone.Unacceptable.
8. A few months ago, I had issues with my account and called Vodafail.I was put through to a call centre after a while-"Mohammad" answered.I could not understand a word he was saying.AND there was an almighty babbling and jabbering in the background, so I thought that HE couldnt hear ME so I raised my voice. Big Mistake-I got rudely spoken to.I cut off the call. I called 3 more times--same problem, different persons-Mustafa or Omar.So I asked was I talking to India? No came the reply;"Cairo" Well. Enough said.I refuse to deal with people in Cairo who cannot speak English properly AND who have access to my account AND address details as well as my passwords. How could and can I trust Vodafone to keep my details secure from the Middle East?

Vodafone Fails miserably and I hope they cop it from the ACCC or Dept of Fair Trading etc

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14679 Someone from ACT thinks vodafone is Uber Reception Fail at 26 Jan 2011 01:58:26 PM
My phone continues to lose reception in my HOUSE!!! Thats right, in the middle of the suburbs in my lounge room I can't get reception. And it is getting worse. I used to be able to get reception upstairs, now there is no knowing. I also can't send MMS pictures anymore. I really hate Vodafone, how can I get out of my contract??

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14678 Someone from ACT thinks vodafone is The worst at 26 Jan 2011 01:15:27 PM
Half an hour on the phone to customer care, 10 customer service operators, one call disconnect all to sort out an iPad prepaid recharge.

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14677 Someone from NSW thinks vodafone is Poor customer service at 26 Jan 2011 12:58:53 PM
Half my keypad went kaputt. This meant I couldn't dial the number to most people, or complete a comprehensible SMS. After the usual circus with Lara, her friends in the Philippines, and many other symphonies from the Vodafone and Nokia muzak selections, I took an afternoon off work to visit my local Westfield to activate my "extended warranty" at a Voda shop in person.
Instead of any attempt to help when I explained my phone's plight to the young "gentle"men in the booth, I received in return, a barrage of demands, ranging from personal ID, proof of purchase, proof of contract etc.etc...Ultimately, they issued an ultimatum - NO job number (from Lara's telephone hotline) NO repair......"but she didn't give me one...but they kept putting me on hold.....but the overseas operator wasn't authorised to issue any numbers...." I pleaded. They were adamant, and to get me off their backs, they explained that they were "only" a private contractor for Vodafone. They sell their products, but don't deal with their problems. So my only chance is to go to the Voda shop...which strangely exists in the same shopping mall only 50 metres away????
So I repeated the same performance 2 minutes later, and unsurprisingly the same unhelpful responses and denial of responsibility.
Their first response at this shop was not so much an apology for the inconveniences, but more akin to a threat: "This is gonna cost you $100 just for an inspection...."
"But isn't the extended warranty which I have unfailingly paid for the past 22 months..."
"No!" he cuts me off..."You STILL have to pay the excess"...
"Alright then", I replied and started thinking about joining my wife's new iPhone 4 plan from a rival telco. "Since I only have 2 months left, what's the cost of paying out my contract?"
He became elusive, and started typing madly, hunched over his computer as if trying to hide my own details from me. Never offering me a seat, he finally barked, "If you want a new phone, you renew your contract NOW!"
"Can I get an iPhone?" I queried.
"Yeah, but you'll have to wait 8 weeks till we're re-stocked".
"OK...." I politely retorted as I mused at the thought of keeping my gammy phone for another 8 weeks. "...So what are my plan options?"
He then snapped out a series of options, still sitting there like he was the school principal whilst I stood like a naughty customer. Not once did he offer me one of the vast library of brochures, or pen or paper whilst I tried jotting down the costs on the back of a shopping docket.
The most useful outcome from this exchange was knowing that when I got my iPhone on the spot in a neighbouring phone dealer, my new plan was considerably cheaper than any of the Voda options. My penalty for early termination of contract is consoled by the knowledge of never having to listen to that annoying Lara again........My sympathies to all my Voda victims out there, and the woman who actually provides Lara's voice.
26 Jan 2011 02:29:27 PM: Optus has their call centre in the Philippines, Vodafone's is in Mumbai.
26 Jan 2011 02:34:49 PM: Vodafone has never offered an "extended warranty" as an option.

Since January 2010 all phones Vodafone sell come with 12 months manufacturers warranty and another 12 months Vodafone repair warranty, it's automatic, you don't pay extra for it as long as you still have an Vodafone SIM in it it's 24 months.

The only exception is iPhones where you can pay Apple for an extended warranty and Apple will take care of any issues.
27 Jan 2011 04:58:38 PM: Sounds like insurance was being mixed-up with warranty here. Hard to tell where the confusion started.

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14676 Someone from ACT thinks vodafone is very at 26 Jan 2011 12:49:15 PM
Limited reception and sudden drop in phones battery life.

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14675 Someone from NSW thinks vodafone is bad at 26 Jan 2011 12:33:30 PM
No service most of the time in my home or sometimes a couple of bars of reception, I am in the northern beaches metro area and have an iphone 4. I just got back from a month away and I had the same problems when I left in december.
26 Jan 2011 02:38:01 PM: Drove from Campbelltown to Taree, no issues all the way, now sitting on a farm in the middle of nowhere and tethered iPhone 4 works beautifully.

I'm glad Apple added 900MHz, my 3G was on edge when I came here two years ago.

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14674 Someone from WA thinks vodafone is dawgs at 26 Jan 2011 11:45:38 AM
26 Jan 2011 12:02:53 PM: You lodge a complaint online with the TIO. The TIO will send you a reference number and contact Vodafone with your case. Vodafone then have 10 working days to respond to you, if they do not respond to you then you contact the TIO again using your original reference number and it becomes a level 2 case (meaning vodafone get fined more money).

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14672 Someone from QLD thinks vodafone is Absolute Rubbish at 26 Jan 2011 11:00:48 AM
I started using Vodafone around 2 years ago as a Pre-paid customer. I switched from Telstra because of the caps Vodafone offered which are great and have never really had a problem.
Two months ago, I decided to go on a plan and my problems have been never ending. Not only have they charged me for an extra month that I haven't used, I constantly have to resend my messages up to about 4 or 5 times before they actually send. My internet is too slow to use, I drop out of reception in places where I should be receiving full reception, and I cannot make calls during certain times of the day. At one stage I couldn't call or receive calls at all!
This is an utter joke. I pay good money for service that I am not receiving. I refuse to pay my phone bill and want to know what else I can do about it. I want to get out of my plan without having to pay the fee. I don't believe I should! Vodafone are not providing the service they claim to be able to provide, not to mention the personal details of customers being able to be viewed by literally any person.
I want to know if there is a way out. Can anyone suggest anything?

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14671 Someone from NSW thinks vodafone is Vodafone Sucks at 26 Jan 2011 10:31:22 AM
In relation to this article, my details and account were also accessed by a Vodafone dealer without my consent which is called Bizfone located in Chatswood, not far from the Vodafone Head Office. (I have many notes on my account which prove this and I actually went to the police station in my local area because I was so concerned about my identity being stolen). Bizfone went into my account and barred one of my Vodafone services for no reason 3 times I found this out at a store as every time a dealer logs onto your account leaves their dealer code there.......every time I would call Vodafone customer service all they would do is make me change my password and this won't do anything anyways as the dealer has access to all my details, after continual complaining to Vodafone they finally put me onto the Director of the company and he states that it was an accident.........an accident hacking into my account and barring my service 3 times, how does that work ???? & Vodafone didn't do anything or care at all about this breach of privacy; once my contact is finished I'll never deal with Vodafone again I can really tell that customer privacy is not a priority for then as to the way they handled my complaint. Not only did one of their dealers access my account without my authorization but when I rang up the first time or second time they still didn't care enough to stop it or do anything about it.
26 Jan 2011 05:30:30 PM: Doesn't this amount to fraud of some description ? Hound the lazy police to actually do some follow up. Keep complaining, if the local cops wont help, contact the police commissioner office.
26 Jan 2011 06:30:57 PM: @ 26 Jan 2011 07:30:30 PM: Probably not fraud......more like stupidity on Vodafone's behalf!!!

If you have tried to contact Customer Care without success or not to your satisfaction the next step is to contact the TIO.

The details may be found on the tab How To Complain located at the top of the page.

Good luck and let us know how you get on!!!

Thanks Vodafail.com mod
27 Jan 2011 05:02:28 PM: Mr Mod these unhelpful hate filled remarks are unnecessary. Stick to the facts and help people without the unnecessary 'opinions'. Did you wonder what the motives behind a barred account might be other then stupidity?

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14669 Someone from SA thinks vodafone is You Wouldn't Believe!!! at 26 Jan 2011 10:01:41 AM
27 Jan 2011 10:22:00 AM:

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14668 Someone from WA thinks vodafone is at 26 Jan 2011 09:57:44 AM
I held on for three hours and 15 minutes listening to their hold music and the message to "hang in there, we'll be with you soon" before giving up. Surely it's not unrealistic to expect your call to be answered within a decent time frame. I only rang because their website didn't have the link it said it did and now I've got a response from their on-line help which contradicts their website!!!!!!!!!!!!!!!!!!

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14667 Someone from WA thinks vodafone is Getting worse at 26 Jan 2011 09:57:42 AM
Initially wasn't experiencing all these problems I keep hearing about, but progressively over the past 3 or 4 weeks I have been experiencing increasingly worse problems with internet/data, delayed receipt of voicemail/sms messages, and now when I try to make a call I get the 'call failed' message a few times before I can connect. Have just over a year remaining on my contract at $79/month!

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14666 Someone from NSW thinks vodafone is don't even respond after TIO complaint at 26 Jan 2011 09:55:39 AM
Hi everyone
I complained to TIO and Vodafone had 10 days to contact me to resolve the situation. Today is the last day and I have heard nothing from Vodafone. Anyone else had this problem? If I go back to TIO will I have to wait another 10 days? I'm getting married next week and will be o/s for the following 3 weeks - I really need to resolve this before I go o/s....
26 Jan 2011 09:57:51 AM: If the Vodafone doesn't respond within the 10 day period then call up the TIO directly. You shouldn't have to wait again as the 10 day period is meant to give Vodafone the opportunity to fix the problem themselves. Seeing as they haven't contacted you, just ring the TIO tomorrow for the next steps.

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14665 Someone from QLD thinks vodafone is If I wasn't a customer it could be comedic at 26 Jan 2011 09:54:04 AM
Vodafone have charged my credit card twice, but are claiming they only charged me once. I need to go through my bank's process to claim the money back and that may take 3 months. FFS I don't know why it is so hard for them to get things right.

Vodafone also has crappy data speeds on mobile broadband even a few kilometers from Brisbane CBD, call centres overseas (cheap labour) and staff who only say 'that's the way it is, we will be upgrading the network soon.' On that basis I think I am better off investing my money in the lottery - at least I *know* I have very little chance to get my money's worth back from Gold Lotto.
28 Jan 2011 09:45:53 PM: Sounds like you should change banks if it takes three months to get a simple statement.

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14664 Someone from NSW thinks vodafone is they suck at 26 Jan 2011 09:13:05 AM
called vodafXxked. I cancelled my broadband. got offered 3 months free. i declined. cancelled my mb. got offered unlimited access for $40 and a new phone. told them to jam it up their a###e as its no much use having unlimited calls when then is no f##king reception to make a call,,,,, lol
I now feel much better

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14663 Someone from NSW thinks vodafone is Once Again, No Network at 26 Jan 2011 09:05:51 AM
Once again I have no coverage. What I don't understand is this:

I have another person in the house with an iPhone 3G, I've got a 4G, the 3G has full network, and I have nothing. Both on Vodafone. I had no coverage for two days over xmas, but full reception bars.
Now it is Australia day and I have nothing again! So over it. I've sent a complaint to Vodafone, but didn't get a reply, Gee why am I surprised?

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14662 Someone from NSW thinks vodafone is Extreme at 26 Jan 2011 08:58:04 AM
I run my own business and need good mobile phone and mobile broadband services.
I am paying for such a service and have been for over 16 months now.
The service for both mobile and mobile broadband have been dreadful in areas where vodafone states the coverage should be good.
My business relys on communication, phone, text, voice messages and email.
With these services dropping out on a regular basis, I'm losing business and wasting valuable time having to go to the library to get a half decent internet connection. How much time can you waste in Sydney chasing your tail with large companies refusing to take responsibility for poor service.
I have a business to run and I'm paying for a pathetic service.
Thanks for taking my hard earned money Vodafone and providing nothing for it.

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14661 Someone from QLD thinks vodafone is Very at 26 Jan 2011 08:57:16 AM
Reception issues, Calls always drop- even if there full signal bar

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14659 Someone from NSW thinks vodafone is shite at 26 Jan 2011 08:49:41 AM
I recently got mobile broadband.The plan had 10gb data included.I had logged on to check the usage and it came up as 3 gb data.I contacted the very poor customer service and was told it would be fixed.Called a week later,was told they would call me back (yeah right,wait for it).Called again a couple days and was tolod they could not fix the problem,that they had caused.Anyway got my bill overcharged for the data used over 3gb but under 10gb.Very dissappointed customer.A complete waste of my time.Will be shopping around when my contract expires.
28 Jan 2011 08:50:03 AM: There is no better time than now to complain to TIO, I think Vodafu..ed have a complaints department to deal with all their stuffups.

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14658 Someone from NSW thinks vodafone is at 26 Jan 2011 08:46:48 AM
I NEVER have service!I am a young female that does shift work & i worry that if i break down or something happens, i won't be able to make a call cause i'll have no service!
If im at home, i have to go out to the road to get service...

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14657 Someone from QLD thinks vodafone is SUPER FAIL at 26 Jan 2011 07:02:37 AM
26 Jan 2011 09:43:31 AM: Just lodge a complaint with the TIO and get out of your contract and get a real service provider

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14656 Someone from NSW thinks vodafone is Very at 26 Jan 2011 06:23:25 AM
I've been a Vodafone customer for 20 years in the last three months of Vodafone has just died coverage has been terrible coverage of my house has just changed completely matching Harrington part in the relevant in Sydney and I've got onto the company so many weeks and then bringing them in bringing them and now that you've me an offer of the next three months free I don't have to pay anything to Vodafone three months I've got this in writing from them and that's about to grand to me so I've decided to 3 months and they asked me to stay the three months after that we'll see if you get better reception or I'm outer here
26 Jan 2011 07:23:11 AM: cant understand what the hell youre trying to say
26 Jan 2011 07:30:46 AM: What you've just said is one of the most insanely idiotic things I have ever heard. At no point in your rambling, incoherent response were you even close to anything that could be considered a rational thought.
26 Jan 2011 10:46:22 AM: he means hes gona try it for the 3 free months and if its still shit hes leaving, vodafone also offered me 3 months free and im doing the same thing, im pretty sure i'll be gone after I use there shity service the last time for free after the 3 months is up
26 Jan 2011 09:21:32 PM: guaranteed google translate

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14655 Someone from SA thinks vodafone is HUGE FAIL at 26 Jan 2011 06:21:04 AM
Been a happy customer for for the last 5 years until 9 months ago. In the last 9 months I have had nothing but problems with Vodafone. Reception at my home has always had 4-5 bars out of 5 bars, in the last 9 months I get 1-2 bars of reception. MMS send with people NEVER getting the MMS. 3G rarely loads at all, always times out regardless of reception strength. Calls take 2 to 4 attempts to connect.
Explained the problems I have with Vodafone shop and they said its the SIM, replaced it and no improvement. Then said its the 3G in my iPhone 3gs. Sent it away under warranty and returned a NEW phone to me, still the same problems with NO improvement. Its YOUR bloody service Vodafone, not the phone.
I can not wait to end my contract in November and move to another carrier as quick as possible.
And get rid of bloody Laura it is the biggest pain in the a**!
26 Jan 2011 06:26:47 AM: If u complain enough they will let u out of contract ring 1555 win back vodafone customers team
26 Jan 2011 06:30:52 AM: Oh and forgot to mention the service completely drops out from time to time at my work with no service at all.

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14654 Someone from NSW thinks vodafone is at 26 Jan 2011 05:45:36 AM
for about 6 months i had phone calls drop out. reception issues sometimes it would work and then other times just drop off i also didn't receive phone calls and go straight to message bank (this happened while the phone was sitting on my desk) I complained to vodafone several times and they said "yes we know and we can't do anything about it". I had 4 months to go on my plan and could'nt wait for it to be finished so i could change to another provider. I decided to bite the bullet and change to another provider before my time was up with vodafone. i couldn't afford to not have my phone working i have to kids and didn't want to risk it.
thanks for listening.

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14653 Someone from Somewhere else thinks vodafone is cheat of company of the year at 25 Jan 2011 11:18:59 PM
i bought this vodafone modem with 3gb data and within 13days all got finished without a single download.the way they deduct is 2 much.

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14652 Someone from QLD thinks vodafone is Absolutely disgraceful at 25 Jan 2011 10:31:30 PM
Been with vodafone for many years. Since July, my partners phone broke and the Vodafone worker said that it was her fault that she had it near an air con vent in the car and it got water damaged (WTF?), and the coverage has been disgraceful. Full service one minute, no service the next. Have missed many phone calls (even tho in full service) and delayed text messages and am sick of putting up with the bulls**t. I've tried calling customer service to which my calls either cut out or am just given that i've reached the wrong department and to try later or during business hours (when i work). We both want out of our contracts!
25 Jan 2011 10:35:35 PM: Check out the 'How To Complain' link at the top of the page, you will no doubt end up going to the TIO, but follow all of the steps along the way. Such as complaining to Vodafone first (keep records of those conversations as the mor info you can provide the TIO, the better you have of getting what you want).

Best Of Luck :)

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14650 Someone from VIC thinks vodafone is poor at 25 Jan 2011 09:52:19 PM
I have been with vodafone for two months and forced to pay my first bill twice. i have fight for this billing problem for almost one month (from Christmas) and it ruined my holiday. I signed my contract ($69 -10 cap) on Nov. and vodafone charged me $125.69*2. I'm tired of calling or visiting their stores which were totally useless.
Already lodge the complaint to TIO, see how it works.
25 Jan 2011 09:53:31 PM: Report back once you have an outcome to let us know how you got on. Best of luck.
25 Jan 2011 10:08:48 PM: Thx. I do not want to return my handset or pay for that. Just ask for compensation but not sure what vodafone could offer me. I will share my experience when I got the result. hope our voice could be heard.
25 Jan 2011 10:33:47 PM: My best suggestion is to know what you want before their reolutions team contact you...If you say I want X amount of compensation, but you are a bit shy about asking for it and sticking to your guns about it, then they will offer you a lesser amount and you might cave. Know what it is that you want from the outset, and stick to it, don't let them talk you into anything else.

Again, Best of luck.
26 Jan 2011 07:28:15 AM: Maybe if you actually read your contract you would know that when you sign up with vodafone you have to pay for 2 months on your first bill, it's like a good will thing. That bitch Lara even states it when you ring up.

And no I do not work for vodafone, nor I am not a supporter of vodafone. I hate vodafone just as much as everyone else I want them to go down but I hate people who don't actually read their contracts more.
26 Jan 2011 04:43:15 PM: @ 26 Jan 2011 09:28:15 AM Blimey mate, you should learn to chill a bit more........so much hate.
26 Jan 2011 04:44:23 PM: Telstra, vodafone and Optus are all pro rated charges on there first bill
26 Jan 2011 09:41:56 PM: @26 Jan 2011 09:28:15 AM. I understand I need to pay 2 month for my first bill. What I'm going to complain is my first bill was $125.69, I paid it on 22 Dec but vodafone team could not find this payment which is not my fault... And they promised they would not charge me any money but they charged me $125.69 again on 21 Jan. This is too much for $59 cap..
26 Jan 2011 09:47:13 PM: @26 Jan 2011 12:33:47 AM I'm thinking that ask for waiving 3 months mobile phone bill and vodafone should return the money they over charged. Is it too much?
27 Jan 2011 07:10:35 AM: No.....not enough!!!!

Go for 6 months...........you never know your luck!!!
27 Jan 2011 08:42:05 AM: That's probably the overdue amount, cause the payment has not showed up. How did you pay your bill, did you pay it to the correct account, because it's so easy to do as i did that once
27 Jan 2011 09:19:07 PM: @27 Jan 2011 10:42:05 AM: throught vodafone website, just clicked the 'pay now' button. I gave the customer service the account number which the money transferred to.
27 Jan 2011 09:20:36 PM: @27 Jan 2011 09:10:35 AM: I got the TIO reference number today and waited for vodafone to call me.
27 Jan 2011 10:18:10 PM: vodafone has not called me yet but on their website they cancelled my next bill ($58.99) and gave me $66.7 credit, which totally $125.69...Is that a kind of solution?

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14649 Someone from NSW thinks vodafone is Completely Useless at 25 Jan 2011 09:37:01 PM
I had incredibly poor service on 3, and was advised by Vodafone to move across to them to fix this issue. EPIC FAIL. I'm now stuck with an EVEN WORSE service than with 3, and at a higher cost than I was on at 3! ARRRRGH!!!

I primarily use my service for Internet access on my iPhone. I am mostly in the Sydney CBD. Every time I try to use the Internet it either doesn't work at all, or it is so slow it's essentially non-usable! I get 5 bars of reception, so no problem with signal to the tower, but it just doesn't work!! This isn't one, this is ALL THE TIME!

I stand next to my friends/colleagues using Telstra and their phones are FLYING to the same websites/services. I do a speed test using a speed test app on the phone and I get somewhere between 12 and 20 kbps download speed (when it works), and they are getting between 4mbps (mega bits) and 8mbps. And they are only paying about $20 more a month for the same type of package!

And try dealing with their offshore customer service. WHAT A COMPLETE JOKE. I REFUSE to call them any longer, their method of operations seems to be (after waiting for 45 mins) "I need to transfer you to another dept", then "beep-beep-beep" as I am hung up on. And then another 45 mins to call back and the SAME THING AGAIN. This happened to me EVERY time I called them.

Now I go into a store (where the Vodafone staff member does the same thing and I sit there for half an hour while he waits in the phone for the offshore call centre). At least the people in the store and nice and helpful, poor bas*ards, I dont know how they put up with it without snapping either. They need stress money working for such a completely incompetent company with such incredibly poor customer service such as Vodafone.

Telstra must be laughing all the way to the bank, they couldn't ask for anything better, they must be getting thousands of customers, everyone I know is switching from Voda to Telstra, and this doesn't cost Telstra a cent.

Surely the Vodafone Managing Director in charge of the Australian region needs to resign. How can he continue to allow false contracts to be sold to customers, this is not a temporary glitch, this is a service that does not work, hasn't worked for months, and is being falsely sold to unsuspecting customers (such as me, even if I did get tricked into moving from 3 to Voda).

25 Jan 2011 10:13:10 PM: LOL i know, Telstra are probably laughing there ass off, they didnt even have to pay for a ad campaign or anything people are just flocking to them becoz of how shit vodafone is xD
26 Jan 2011 02:11:42 PM: Vodafone and the 3 network are now one and the same....Talk about monopolies.

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14648 Someone from VIC thinks vodafone is huge fail at 25 Jan 2011 09:28:14 PM
Signed up to crazy johns on vodaphone may 2010, explained needed coverage in Bright in Victoria as we have a holiday place there. They checked the map and showed us on their computer screen, 'no problems with coverage'. I am often there by myself with my kids and need a reliable phone which until this week I thought I had. This last week up there, phone just kept dropping network, and asking me to select network operator. After calling customer care I did all the usual took out the battery and sim, changed network to gsm instead of dual and selected manual operator. Seemed to work at first, then when my husband arrived Friday, he too was off the air. We spent the last three days of our holiday trying to resolve this issue with customer care to no avail. Today we visited the store we signed with who also tried to get us help through customer care, but it appears crazys johns only guarantee reception at our home address, something they failed to mention when we signed up. The store manager was shocked at what customer care were telling her and also noted that on the coverage map Bright was fully covered. She got no where with customer care so its off to the TIO for me next. Simply, I need a phone that works where they told me it would work and at no time was I told I would only be guaranteed service at my home address, for that I have a Landline!!!
25 Jan 2011 10:17:45 PM: What is the post code for Bright, you can check the coverage on the map at the top of the page in the tab Your Coverage.......if you can please enter your own experiences as well.

Do the phones work at your home address with good signal, have you tried to walk around the house to ensure they do??

Check out the How To Complain tab at the top of the page - may give you direction on what to do next!!

Good luck and let us know how you get on!!! Vodafail.com mod
25 Jan 2011 10:19:31 PM: I think the post code is 3741 (Google is your friend)
26 Jan 2011 06:31:15 PM: Similar issues here, I live in Hoppers Crossing and frequently travel to Maffra postcode 3850. Not only do i get one- two bars of signal inside my home, but Maffra itself is a black spot. I'm lucky to have a single bar of signal to recieve a txt let alone a phone call from someone I need to be in touch with.

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14646 Someone from SA thinks vodafone is Slow brutal fail at 25 Jan 2011 08:52:53 PM
Coverage in North Adelaide is dying a slow death. Have seen a significant drop in 3G data speeds (proven with speedtest.net) and also numerous (2-3 a day) dropped calls, or outgoing calls that just won't connect in the first place (even with 5 bars reception).

It's becoming impractical to use data features due to intermittent service, and quite embarrassing when important calls are dropped.

Are these issues prevalent with the other carriers, or is Vodafone struggling with the increased demand from all these new 3 mobile users?

25 Jan 2011 09:01:59 PM: As best as some of us can tell, The vodafone network is currently not set up to deal with the latest generation of Smart Phones. Basically they are very bandwidth happy, and are always connected to the network. The claim by building a few 850 frequency towers around the joint, that the smart phones will jump on those towers, leaving everyone else for the other towers. But in all honesty I think they are going to need a heap of them before they even have a chance of fixing the problem (imo looking in from the outside).

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14644 Someone from Somewhere else thinks vodafone is Its service at 25 Jan 2011 08:32:27 PM
Hi, I'm Sagar from India. Me and many of my friends are using vodfone. Recently one of my friend got a terrible problem by vodafone....Here is it...>

Rishi Sethi
I have a vodafone number/connection for past 11 yrs last yr i went with a complaint to the vodafone store and there i was offered a new sim of similar number without any charge. i took the same and had to pay rs. 1000/- towards advance rental. no receipt was issued and i was told that the number would be activated in a few hrs and within 24 hrs it would be converted in post paid as it was initially pre-paid. Then in a day the phone/number was activated (7838388212) and i rcd. around 10 verification calls however and they would ask me if i had any query however when i put forth my query they would say we will revert back after consulting our seniors. naturally this never happened. However suddenly without any intimation they disconnected my number and when i called their helpline they refused to lodge a complaint (details and name of tele-officer /person to whom i had talked was also given to their appellate officer). Then suddenly i rcv a call from Ms. Arunima from vodafone store (call details provided to appellate officer and also recording available with vodafone) that the address given by me does not exist (i have been residing their for 25 yrs paying municpal taxes and also have a had a old number for 12 yrs at this address). On this i told Ms. Arunima how is it possible and also told her abt the humilation i had to face due to disconnection and why were they arranging the visit so late so she told me that earlier also a visit had taken place around 4-5 days ago and that time they had met my guard (though i do not even have a guard). Then i told her that i did not want their number and she shld refund my money .. she promised a refund ASAP and said that she would get back to me after consulting her seniors as to how early would they refund the money. However she did not respond or take my calls or respond to my sms (still saved be me). Then suddenly one fine day after around 16-18 days of taking the number i rcv a welcome call on my old number stating my number has been activated. i told this person that i had already been promised a refund by arunima and he said he would check and revert (call details provided to appellate officer and also recording available with vodafone). Thereafter i have been regularly following up with vodafone however to no avail. NOW MS SHWETA MEHTA FROM NODAL OFFICE HAS OPENLY THREATENED ME THAT THEY WOULD NO LONGER REPLY TO MY MAILS. Further despite almost 50 mails and reminders no action is being taken... NOW THEY HARRASS ME BY DISCONNECTING SERVICES (LIKE SMS) ON MY NUMBER. NOT DELIVERING BILLS.. NO COMPLAINTS ARE LODGED ON MY CALLS TO THEIR HELPLINE..


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14643 Someone from NSW thinks vodafone is Incredible Fail at 25 Jan 2011 08:26:11 PM
In the space of 3 minutes my reception went from 3 bars of voda3G to 1 bar of vodafone signal, then back to 3 bars voda3G, than to 1 bar, then to "Searching...", then to one bar, then "No Service" my favourite. I screen shot all these changes as it happened in 3 minutes. This is what I get on an on-going basis. So I can't use my data ever! As soon as it starts to load a page the signal drops! And I'll be standing in exactly the same spot! Funny as well I cant send a text. So technically I pay $60 a month to not use my service and my phone only works on my own wi-fi network at home that's with optus! ( thank god for "whatsapp" on the iPhone)

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14641 Someone from NSW thinks vodafone is The worst ever fail!! at 25 Jan 2011 07:45:10 PM
Where do i start !! currently living in Temporary accomadation since Dec 2009...
Needed internet connection so i thought i'll just get mobile wireless broadband instead of cable till i sort my accodation issue out...
So i went to vodafone my first stop and i went on the 24mth 6G plan sounded good to me!!! The employee checked the connectivity in my area Hurstville and said " oh there is very good coverage in your area so i went ahead with the contract...
Since December 2009 till today.. My internet connection has been terrible....
Talk about hormonal!!!! on a morning it will connect then at lunch time it disconnects or a internet page takes ages to download!!! so then i switch it all off and start again hoping for the best.. I then may try skype well forget it, never have i had a good conversation it's like talking to someone over at Gilligans Island!!! after so much patience i then proceed to call vodafone customer service thank god it's for free from a mobile phone..

25 Jan 2011 09:13:45 PM: OOOOOOhhh don't worry the trash has gone !!!!!!!
25 Jan 2011 09:26:27 PM: OHHHHHHHHH and i forgot when i went into the store to top up my pre pay , i was telling the vodafone employee about not being able to use commonwealth debit card with vodafone online to top up !!! and of no surprise she had no idea and responded back with ohh "really" what a disgrace ........

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14639 Someone from NSW thinks vodafone is Extremely unstable + unreliable at 25 Jan 2011 07:22:27 PM
Been with vodafone for 4 years, have actually been really happy with them for tha whole time, up until about November 2010, recpetion started to become very unreliable in areas where i would normally be getting full bars 100% of the time.

It has got to a point now where today i had 5 calls dropped, and about another 10 un able to connect, this is on the north shore of Sydney, a well covered area by communication towers.

Vodafone is not just sliding downhill, they have just fallen off the cliff.

Won't be renewing with them when my contract ends in March. Happy to now pay the extra with another company, just to get away from this horrible service.
25 Jan 2011 08:31:15 PM: Same issue, same area, same conclusion.

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14638 Someone from VIC thinks vodafone is [PHAIL WHALE] at 25 Jan 2011 07:17:42 PM
I haven't recharged my phone in about 2 months but was soon to get around to it. This morning at 2am to be exact, I received a text from SYS-ALERT telling me my account would be suspended if I didn't recharge by the end of the day. So, I go out and buy some credit, go to redeem it only to be told that it doesn't fit in with my 'plan'. Outraged, that I had just paid $20 for a non-refundable receipt I try to call customer service to get an enquiry as to what's going on. Yet again, only to find that I won't be able to get help until 8 tomorrow morning. That leaves me 20 bucks out of hand and with a suspended account. Unbelievable Vodafone, you truly fail and anger me. Get your act together!
26 Jan 2011 04:45:53 PM: What did it actually say? cause there is an option to change your plan with your recharge, even my 10 yr old son can do no probs

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14637 Someone from SA thinks vodafone is No reception all day at 25 Jan 2011 07:16:44 PM
No reception in Adelaide today!
28 Jan 2011 04:55:37 PM:

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14632 Someone from ACT thinks vodafone is Epic at 25 Jan 2011 05:47:58 PM
Having issues with service at home and work. Managed after 11 months to have them perform a network investigation (as both areas show full 3G coverage on the maps). They admit to an issue at my work (which is better than at home, 95% no problems making a call or SMS, 50% of the time 3G data works - and when I have issues all other vodafail suckers have issues too so unlikely to be my phone) they say this one will be fixed within the next two months.

For the result of the home survey - they say no problems at all - 25% success rate for voice and sms (the number of red (!) next to messages on the iPhone that you need to click is phenomenal), data - don't even think about it - good thing I have WiFi!

So I complain about the situation and query why I should be spending more than $50 a month for no service, they say, Sir we will give you 3 months for free - would you like to switch plans, it's got a higher cap. I was beyond annoyed at this and suggested that the offer of a higher cap was useless given it was near impossible to use what I have now. Was offered to have handset unlocked for free and for free redirect to another number - sweet - at least I'll be able to have a number to use. Only the unlock page wants me to pay. Now this is where the pain really kicks in - I decide that an hour on hold was perhaps not the most productive use of my time, and email them, quoting a reference number which I was told to quote. The useless numbskull the other end of the email address could not even be arsed to read the email and just quoted the go here pay this.

Pissed does not even describe my current status, I hate you vodefail, I hate you so much and am hanging out for the day you close up shop in Australia. Once I was willing to forgive if you could supply service, now I want you to close down, you're obviously wasting money, energy and everyone's time!


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14631 Someone from NSW thinks vodafone is lower case epic at 25 Jan 2011 05:33:00 PM
For vodafone mobile broad the connection while still being lousy is stable enough to surf the net when i need to. Is there a reason that it just drops out as soon as I try to play online games such as starcraft 2 and starts coming up with weird error messages that don't appear with a usual dropout?

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14629 Someone from VIC thinks vodafone is global roaming from my bed???? EPIC MERGER FAIL at 25 Jan 2011 05:02:34 PM
I was a 3 customer and thought it was great had been with them for 9 years including when they were ORANGE. Trying to get 3G signal isnt that hard in my area, I have a samsung F480 it has served me really well but since december I have lost service and signal as the phone tells me I am in Global Roaming, when I was quite clearly still in Melbourne! As it so happened my contract was up, went to get my number moved from the family contract to my name and get a higher cap, the people at the Vodafone store tell me it would take 3 months for it to be approved, what a load of BS! am now a customer of CJ's
26 Jan 2011 04:47:24 PM: actually it only takes 24 hrs for the transfer of service or next billing cycle, whichever ou prefer

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14628 Someone from TAS thinks vodafone is very at 25 Jan 2011 04:56:57 PM
Continually having my calls disconnected. More cost to call the person back. Crap reception. Total diregard for the customer. Have complained in the past re the disconnections... to no avail. Be nice if i could actually understand the operator on the other end. That is, if you eventually get through.

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14627 Someone from NSW thinks vodafone is Extremely unstable, unreliable 3G network, at 25 Jan 2011 04:49:44 PM
3G network of Voda is very unreliable especially in Sydney area. You will not know when and where it is going to work. I am very fed up with Vodafone 3G service

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14626 Someone from NSW thinks vodafone is Fail at 25 Jan 2011 04:39:29 PM
No service and reception since this am, its now 6:39 pm please explain Vodafone?

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14625 Someone from NSW thinks vodafone is Very at 25 Jan 2011 04:34:47 PM
Crappy reception, call drops or no signal are my biggest frustrations...also I hate Lara and if she eventually understands you then there is never ending wait to find a unhelpful staff at the other end. Internet speed is also slow very slow actually. Vodafone sux!!!

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14624 Someone from NSW thinks vodafone is Poor at 25 Jan 2011 04:33:58 PM
I want Vodaphone executives jailed for fraud or at the very least stripped of any financial gain they have made for our suffering poor service

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14623 Someone from ACT thinks vodafone is Bad at 25 Jan 2011 04:17:18 PM
When I was off in Thailand, my iphone has the Vodafone sim and whenever a voicemail called. Lara said in english that we can't understand it and it is annoying us

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14622 Someone from NSW thinks vodafone is Ultimate Fail at 25 Jan 2011 03:58:53 PM
Multiple problems. Phone calls drop out, I get the 3G symbol on my phone but surfing the web is such a painful experience. Slow or non responsive. But this is the part that is the worse.

Last November I requested exit my current Vodafail contract and sign up to a new 12 month contract for my wife and I so we could both get the iPhone. I wanted to pay off both fonts over 12 months, which they agreed.

My first bill came through for over $1K. I rang to dispute and the rep told me that this was an error and he would rectify. I checked my account on the Vodafail website about a week later and it still showed over $1K. I rang again and the 2nd rep said she didn't have any notes about this, but would process and change so I would only pay over 12 months.

Then in December while I was on the Gold Coast (with the worst mobile service I ever experience) the direct debit took place for over $1K.

When I came back to Sydney to do some post XMas shopping my credit card was declined. When I found put the direct debit went through, I immediately rang Vodafail.

The rep apologized etc and couldn't see why this wasn't amended from before XMas. This rep promise to fix and a refund would come through with 6 working days.

Six days later - no refund. Another call and I was told another 6 days.

Another 6 days - no refund. Another call an I was told that it's actually 10 working days. Ok fine.

Another 4 days no refund. Another call, more apologies and another 3 more days.

Another 3 more days and mo refund. Another and this supervisor said that because of the Queensland floods, there has been another 3 day delay because they have back offices in Queensland.

Another 4 days (today) and - surprise - no refund. Today's supervisor was puzzled at the Queensland flood reason given before - she said they have back offices in Queensland but none needed to deal with my problem.

Incredible. I'd say about 20-30 phone calls (with repeated constant dropped calls) and mistake and blunder one after the other and still no resolution in sight. I requested for the manager of today's supervisor to call me back.

Complaint to TIO about 7 days ago and now jut waiting.

This has been singlehandely the worst experience I've had with any Telco - and I've been a customer for maybe over 10 years now.
25 Jan 2011 06:43:20 PM: F*cK, this isnt right. How can they do this?????!!!
25 Jan 2011 07:11:33 PM: that is fucking rediculous!!! hope you get your money back. what a joke
27 Jan 2011 02:45:35 PM: Here's an update - i spoke to a manager who even gave me her extension and profusely apologised. Said couldnt do anymore except send emails to some back office to priorotise this case. During the conversation the call dropped and when she rang back she said she wasn't sure why the call dropped. I couldn't help it - i said "It's because of your network".

She mentioned that the money was applied to my Vodafone account (????) so essentially my future bills will come out of that credit!!!! I was fuming at this stage.

She promised to rectify this, and then she started asking about the network service. So i explained that the network overall is worse now than before. Internet service is horrible, I even said where i work there is a major Vodafone office with a tower etc and I was getting back service there.

She said that she will call back in an hour (i was on my home from work and on the train at this point) and she said she would transfer me to the technical team who will run tests etc.

She said that if it was proven that I'm not getting the service I signed up for then I should be able to get out of my contract with no exit fees. BUT I couldnt keep the phones (which is what I really want as they are both unlocked).

So anyways - an hour later - no call.

Brilliant service - even from the manager. Today is the end of the 10 day period - i'll be following up with the TIO now.

Fingers crossed.

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14621 Someone from VIC thinks vodafone is at 25 Jan 2011 03:38:58 PM

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14620 Someone from WA thinks vodafone is very big failure at 25 Jan 2011 03:17:11 PM
I am in Perth CBD and there is no vodafone coverage. I havent had any reception all day. I have tried to contact customer service to no avail. I have been having problems for the last six months and I am trying to cancel my contract with them it still has 8 months to go. I cant even get a cancellation price out of them. They are pushing me department to department with no joy. I have had a sim swap. New phone everything but the service is just plan appalling. Is anyone else in Perth having major issues?
25 Jan 2011 05:39:53 PM: Yep! Just contact the TIO. Thats what i have done. Vodafone are supposed to call me back within 10 days of receiveing the information from the TIO. Its been 8 days and still havenet heard anything.
25 Jan 2011 07:12:49 PM: ive been over 10 days and havnt heard anything. fuckers
25 Jan 2011 07:14:18 PM: Should be 10 working days, and if you haven't heard anything back in 10 working days, you need to contact the TIO again with your original reference number.

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14619 Someone from Somewhere else thinks vodafone is at 25 Jan 2011 03:16:31 PM
I once worked for Vodafone and three. But got a new job before i totally lost my soul.
A lot of staff are not trained properly. A lot of the time they are left up to their own devices to figure out anything else that cant be found on the website.
They try their hardest, but that is probably why there is often mis-information and confusion and its not really the call staffs fault when things go wrong, its the management.
Also there is a high turnover of staff because they fire people who don't make amazing-through-the-roof-sales which always ensures there are new confused people working there.

I am ashamed that i worked there, but at least i can shed some light on why its such a fuckup.

28 Jan 2011 04:42:28 PM: I don't think you should feel ashamed for working at Vodafone,You left, and you posted here.

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14618 Someone from QLD thinks vodafone is VERY fail at 25 Jan 2011 03:15:11 PM
Terrible service everywhere! I drop out at least 7 or 8 times on the Ipswich line every day. I barely see any bars out in Redbank, which is only about 40 minutes drive from the CBD. I thought this was how it was for everyone, but then I realised.. It's just vodafail!

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14617 Someone from VIC thinks vodafone is Could not be worse at 25 Jan 2011 03:05:28 PM
I had a simple customer care question regarding travelling overseas (roaming). Do they "care" about "customers" when you are put on hold for 2 hours?

Ships that sail in such a way must sink.

Still on hold by the way.....

Total disgrace.

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14616 Someone from QLD thinks vodafone is Done over twice! at 25 Jan 2011 02:53:41 PM
I shouldn't even be in this mess!! I was happily with 3 for two phones and my mobile broadband. Then about two months ago I get a phone call from a Vodafone sales person telling me that my mobile broadband contract with 3 was running out and that I needed to sign up with Vodafone because 3 will be disappearing - HOW DID SOMEONE FROM VODAFONE KNOW THAT MY CONTRACT WAS UP - PRIVACY BREACH!!!. So, being the gullible sucker that I am, I agreed. Now I am suffering in hell as my mobile broadband as active only about 10 percent of the time and I cannot send emails. I rang the technical support people and they promised to call me back with an answer within half an hour - three days ago!
25 Jan 2011 05:36:33 PM: It's not a privacy breach, 3 merged with vodafone a while they share the same database
29 Jan 2011 08:54:24 PM: It most def is NOT a breach....

this made me laugh so much

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14615 Someone from NSW thinks vodafone is Extremely at 25 Jan 2011 02:36:19 PM
Going online on my iPhone 4 is practically impossible. I previously had the original iPhone 3G with Vodafone, and over my 2 year contract the 3G mobile internet deteriorated to the point where it would take up to 5 minutes to load a page. Thinking this was a hardware issue, I upgraded to the iPhone 4 (with Vodafone again) for another 24 month contract, and for the first 24 hours the internet and maps were GREAT! Since then, however, it has been impossible to look at even the simplest page online. I can tell it's a Vodafone issue because as soon as my internet switches to WiFi, it's super quick. But when it's connected to 3G it takes between 1-5mins to load any page, most of which crash before they load anywhere. When I try to upload a photo to Facebook via the iPhone App (when connected to 3G) it won't allow me to because it doesn't detect an internet connection. But on WiFi, not a problem!

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14614 Someone from WA thinks vodafone is I can't write it without profanity at 25 Jan 2011 02:26:14 PM
I was one of the first people to port my mobile number across to Vodafone many many years ago and have remained a loyal customer through numerous contracts for both personal and business use. I have just entered into an agreement for a Samsung Galaxy Tab to pick up my email on the go like everyone else.So far I have missed meetings,not returned calls to clients in a timely fashion because I didn't get their voicemails or follow up emails or text messages.My credibility has gone out the window.I can't be a successful person let alone a easily contactable parent or spouse or family member or friend or boss. Call 1555 Customer Service for a resolution if you have a spare half hour or so to go round in circles with the Lara IVR. BTW ,I have never ever posted a comment on any forum since the commercialisation of the internet, never been in a chat room or subscribed to any social networking site because I didn't believe it would do any good to have a whinge. All that is out the window now , please take this post and if it helps make this Company accountable for their performance to the people of Australia I will have done some good for today.
11 Jan 2012 11:00:28 PM: I now have ported across to Telstra and have not had one call dropout in 2 months and the data speeds is on average 4 times as fast. I feel a great sense of relief that these losers are not f***ing with my life any more !!

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14613 Someone from NSW thinks vodafone is worst day yet at 25 Jan 2011 02:23:37 PM
I've been at work today near Wynyard station in the Sydney CBD. I've tried to make calls to organise an Australia Day picnic ALL MORNING - connection error, network busy or it just hangs up without completing the call. And texts go into the outbox, retry and then - yes you guessed it - Fail! And despite the fact that the phone has been on all day, I have just had a text informing me of a voicemail. One and a half hours later, I still can't get a call through to voicemail to listen to it

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14612 Someone from NSW thinks vodafone is Very at 25 Jan 2011 02:21:05 PM
Took me 4 phone called,4+ hours of waiting time to be able to speak to a customer service person.

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14611 Someone from NSW thinks vodafone is Ultrafail at 25 Jan 2011 02:21:01 PM
on Three:
Cancelled my mobile broadband account months ago, still being sent bills.
Called customer care to resolve this:
First rep: took 20 mins to get through to a representative, the said "I'll check for you" and then hung up on me.
Second rep: much faster response from an initial representative who seemed useful at first, but then I was transferred... another 20 min wait... I'm so sick of this song.
Third rep: talked for a bit to find out the details of the problem, then transferred me through to "priority care"... another long wait
Fourth rep: finally sorted everything out, but was extremely pushy for me to go on a new plan, and transfer me to sales: told him I didn't want anything more to do with 3 or Vodafone and if I heard another repeat of the hold music I might turn homicidal.

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14610 Someone from NSW thinks vodafone is So so at 25 Jan 2011 02:19:34 PM
Full signal but can't make or receive calls in Sydney CBD.

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14609 Someone from NSW thinks vodafone is History for me...I'm free at 25 Jan 2011 02:16:27 PM
Ported my number to another provider in three minutes yesterday afternoon.
Vodafone just lost another customer. Keep up the fight!

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14608 Someone from NSW thinks vodafone is constantly at 25 Jan 2011 02:15:09 PM
Vodafone you are a joke. It's about time the executive team were tried and sent to jail for the billions you rip for this country. All day I have failed to get sms messages through sent or received, phone drop outs etc. I am sitting next a guy here on Optus (used to be the third worst network in Australia) and he has five bars of service, I am one bar. Fail - go to jail and don't collect $200 you ffing theives
25 Jan 2011 02:16:20 PM: oh and just got five of the same message through from another Vodafone user, guess you billed them five times for that you ffing losers!!!!!!!!!!!!!!!
25 Jan 2011 02:18:27 PM: How else do u expect them to make money?
They certainly cant make money by providing a decent service.

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14607 Someone from QLD thinks vodafone is Defies belief a modern day company can operate like this at 25 Jan 2011 02:14:30 PM
Returned my HTC Desire HD to the Vodafone store where it was
purchased on 8/12/10. The reason for the return was the phone was unable to
Bluetooth correctly - it could not remain tethered to a Navman (other phones
we have had no problem). The battery would last approximately five hours
before being flat, and the phone would freeze for lengthy periods of time
when you tried to use applications. There was no particular application
that would cause the problem - any application was capable of causing the
issue. When purchasing the phone we were told that it would need to be
returned within 30 days if there were any problems. When we arrived at the
shop we were told that it was 28 days and we were one day too late. I also
was concerned as the phone did not appear to be correctly connected to the
infinite plan ( staff had signed to SIM only plan) and we had to resign a new plan today (7/1) for the phone to be sent away for repairs. I have been informed that this may take up to six weeks. I am not at all happy with the service we have received so far - too many mistakes and no real service, the staff at the store were very friendly but I was particularly disappointed at the phone not being replaced as we had been initially informed.
I have so far emailed Customer Care centre three times and am still waiting
for a response; obviously NO Care would be more appropriate caption for their
support services. Apart from a computer generated response did not recieve a
response that actually indicates a human being has read our concerns, ideally I would like a complete refund as I no longer want to be
linked to a company that provides such services, if this is not possible at
the very least a new replacement phone as the original is obviously a lemon.
If a staff member tells you some info related to the plan or phone GET it in writing or record it (ask them first). After several hours we did manage to get access to a person who said the phone should be replaced but nowhere is this information stored for staff at the variuos stores to access and act upon. Remember what ever comes out of their mouths is useless unless in writing.
One final issue is the 28 day return to store policy from day of purchase - no where is it written in your signed contract that it is 28 days, info is given verbally only by staff, we were told 30 days by the sales person the day of purchase. GO Telstra or Optus.
28 Jan 2011 09:47:31 PM: Sh*t happens when the repair centre get's flooded and they have to send it interstate.

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14606 Someone from ACT thinks vodafone is PATHETIC at 25 Jan 2011 02:10:06 PM
I'm trying to cancel my mobile braodband internet. Just cant as 3 Customer Care just doenst pick up any of my calls. In addition the call back function is just not available....probably because they are scared that all complaints are being recorded.
25 Jan 2011 02:16:24 PM: Readers : Please tell me am I wrong to ask for a good service which I pay for?
26 Jan 2011 09:23:54 PM: No because you are right.

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14605 Someone from NSW thinks vodafone is Superfail at 25 Jan 2011 02:09:40 PM
I work in Pyrmont, NSW, 2009.. Pretty much the CBA, there is NEVER 3.5G reception. I'm always on GSM, why the hell do I pay for a service that doesn't exist. Calls drop out daily as expected and SMSes fail 2/5 of the times I send it. Walking across Cockle Bay Bridge is also a superfail, good luck calling. Only works when I disable HSPDA and run GSM. Pathetic.

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14604 Someone from NSW thinks vodafone is Superfail at 25 Jan 2011 02:08:58 PM
I work in Pyrmont, NSW, 2009.. Pretty much the CBA, there is NEVER 3.5G reception. I'm always on GSM, why the hell do I pay for a service that doesn't exist. Calls drop out daily as expected and SMSes fail 2/5 of the times I send it. Walking across Cockle Bay Bridge is also a superfail, good luck calling. Only works when I disable HSPDA and run GSM. Pathetic.

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14603 Someone from NSW thinks vodafone is consistently arrogant at 25 Jan 2011 01:58:14 PM
I have had 2 months of trying to get hold of Vodafail now. I have sent 5 emails and had 1 response. I have made 7 calls to the Customer "care" department of which they answered only 1 and during this call (which lasted 70 minutes) while on the phone with them the call dropped out twice and they had to call me back. They even noted in the beginning that if I drop out don't worry, we have your number and will call you back. Later they said they will investigate my coverage and get back to me within 5 working days and discuss potential cancellation, which is 2 weeks ago. My wife had a car accident (with my 10 year old son in the car too) and the car is a write-off and in that time our calls kept dropping out while I was trying to get to them. We have had 20 calls drop out in the last 2 days and I have had 5 calls to the customer care without managing to talk to anybody as the calls dropped out saying it appears we have had a technical failure, please call again later. NO WORRIES, I love waiting for 30 minutes just to get back into the back of the line again. I still have not managed to get hold of them.

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14602 Someone from NSW thinks vodafone is Voicemail disappears at 25 Jan 2011 01:53:53 PM
My voicemail de-activates itself for NO reason. Does this happen to anyone else? I want out of vodafone contract!

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14601 Someone from VIC thinks vodafone is Call Dropouts at 25 Jan 2011 01:42:05 PM
I was speaking to another vodafone user during off peak hours, and in the space of 20 minutes I had 4 call droputs. Considering we are both in Metro Melbourne there is no excuse for such bad service.

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14600 Someone from QLD thinks vodafone is I am sure they put you on hold and then have a break? at 25 Jan 2011 01:34:46 PM
Phone keeps dropping out,unable to send or receive text messages, unable to access internet, continually slow data transfer.

I have been a vodafone customer for 3 years. Around 2 months ago I started to experience continual problems with my and my partners phone, and our internet access whilst in our home which is close to Brisbane CBD. In November 2010 I complained to vodafone after a 24 hour period were we had no internet or phone coverage at all. After an hour on the phone I was told someone would call me back, which they did a couple of days later leaving a voice message that I could not understand. The problems have continued since that time and again I called vodafone to complain. After speaking with a completely useless phone operator who said the technicians had confirmed there were no problems with coverage in my area so there was nothing they could do I responded by saying there was something I could do, which was join the class action against them and complain to the ombudsmann. I also said I wanted to cancel my contract (at no cost to me). I was then told that a supervisor would call me back to discuss cancelling my contract. Suprisingly someone did call me back, and after repeating the same information and being asked the same useless questions such as are you sure it is not your handset (given it happens to 2 phones and the internet at the same time) was informed.......Yes there was a problem and it started 3 months ago when Vodafone took over 3. It had to do with the towers and they are attempting to fix this problem and hope that services will be working fine in around 2 months. They then offered to waive the monthly fees on both phones for the next 3 months ($150 per month) and if it was not fixed by the end of this period to call them back and discuss this further. For me this was a satisfactory outcome.

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14599 Someone from NSW thinks vodafone is Direct breach of privacy at 25 Jan 2011 01:33:11 PM
In relation to this article, my details and account were also accessed by a Vodafone dealer without my consent which is called Bizfone located in Chatswood, not far from the Vodafone Head Office. (I have many notes on my account which prove this and I actually went to the police station in my local area because I was so concerned about my identity being stolen). Bizfone went into my account and barred one of my Vodafone services for no reason 3 times I found this out at a store as every time a dealer logs onto your account leaves their dealer code there.......every time I would call Vodafone customer service all they would do is make me change my password and this won't do anything anyways as the dealer has access to all my details, after continual complaining to Vodafone they finally put me onto the Director of the company and he states that it was an accident.........an accident hacking into my account and barring my service 3 times, how does that work ???? & Vodafone didn't do anything or care at all about this breach of privacy; once my contact is finished I'll never deal with Vodafone again I can really tell that customer privacy is not a priority for then as to the way they handled my complaint. Not only did one of their dealers access my account without my authorization but when I rang up the first time or second time they still didn't care enough to stop it or do anything about it.

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14598 Someone from NSW thinks vodafone is fucks sake at 25 Jan 2011 01:21:12 PM
after 2 weeks waiting for a response from vodafone, i just got a missed call when i was at work, and listened to the voicemail and its some indian guy from vodafone, no offense but i cannot understand a word her said. i made out vodafone but thats it. im not ringing back, fuck that. spend a hour trying to get back onto someone
25 Jan 2011 07:15:35 PM: i mean he

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14597 Someone from QLD thinks vodafone is they just hung up... at 25 Jan 2011 01:13:51 PM
ok now I was on the phone with them trying to cancel my contract.

After I told him I had no interest in talking to the technical department he said "let me put you on hold"
next thing I hear is the dial tone...

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14596 Someone from NSW thinks vodafone is at 25 Jan 2011 01:10:36 PM
Once again vodafone have broken the privcy act by rining someone at there personal residents who mind you has a silent number and offeres you a mobile ph with vodafail when you say to them no thankyou and hang up they ring you back and abuse you today 25/01/11 i have 5 phone calls from vodafail had about 6 yesterday when you say no thanks and hang up dont give you the fucking rights to ring them back and abuse them muppets i am now taking this matter to the acccc and to the communication ombudsman (TIO) for breech of privacy

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14595 Someone from VIC thinks vodafone is FAILED!! at 25 Jan 2011 01:08:06 PM
Every time I call Vodafone I'm put on hold... not just for a few minutes either closer to an hour and sometimes over an hour. I don't get reception at home, at work or standing in the middle of the street most of the time! I get delayed sms msgs, as well as voice mails, my calls drop out at least 4 times a week. I call vodafone at least 3 times a week and every time i get a different response. I was told that I can cancel my contract due to not being able to get reception, i was then told I couldnt get out of my contract without paying.Everytime Vodafone has to call me back... I NEVER have reception to take the call, it just goes straight to my voicemail! PATHETIC COMPANY!
16 Feb 2011 02:37:54 AM: Exactly what i was told! Their customer service reps give you al different stories! A woman told me I could upgrade to another phone in an effect to bypass all the problems I've been having and see how that works. She said there would be no extra charge, that my contract would just be sligtly changed to just lapse over and extend longer. The minute I get through to the upgrade department they start telling me I have seven months left so I need to pay $260 to get out and then start another contract. They then thought the offer they made me of getting me to pay $200 for only six months to get out was the greatest offer ever!!! I've been over-paying for months now, and you really think I want to pay more!!! Not to mention the fact you told me I could just extend my contract with no extra fees at the beginning. GET YOUR FACTS STRAIGHT BETWEEN ALL CUSTOMER SERVICE OPERATORS THANKYOU!

Absolutely ridiculous!

I'll be getting out of my contract courtesy of TIO very soon!

Vodafone is just bad service, poor or no network coverage at all and a billion other issues right now!!!

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14594 Someone from QLD thinks vodafone is Fail at life at 25 Jan 2011 01:02:00 PM

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14593 Someone from VIC thinks vodafone is FAILED COMPLETELY at 25 Jan 2011 12:52:48 PM
I signed up for mobile broadband only to never receive a service for the 8 weeks it was connected and during many unanswered emails and phone calls i eventually was told the problem was there end,but it never changed and they turned service off and then demanded payment in full which i said no,i said i will pay reduced amount but have never heard a word since and that was over a year ago,they have now defaulted my credit rating illegally and falsely without notification and still refuse to answer emails or return phone calls,so joining the class action is looking like my only answer.
25 Jan 2011 04:01:06 PM: tio!

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14592 Someone from QLD thinks vodafone is jeeeez at 25 Jan 2011 12:52:26 PM
seriously this is crazy!
So you can sign contracts in the store? But when it comes to cancelling due to dissatisfaction, you have to call (and be put on hold for HOURS) 1555?

I just called up 1555 on my mobile to complain and cancel my contract due to really shitty reception (btw, I live on a HILL). And ironically enough, I spent 1 minute talking to the man from vodafone...AND MY CALL DROPPED OUT!!!!
25 Jan 2011 12:53:04 PM: Guess I'll be using my home phone from now...

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14591 Someone from NSW thinks vodafone is Constant Dropouts at 25 Jan 2011 12:48:18 PM
I've been with Vodafone since January 2007. Back then not so bad, then in late 2009-2010 started getting dropouts when I lived in the St George area of Sydney. I then moved to Newcastle, and god forbid mobiles should work here... Just about every time I am on a call it will drop out if I get reception at all. Lately it has been getting much worse, just yesterday I had NINE (9) dropouts. I've called Vodafone about it and they told me I needed to talk to their network team who would call me back but it's been over a week now and still no word, then about healf an hour ago I get a text from them saying that since the new billing period has started 5days ago I have racked up $144 worth of something that they won't tell me. I've checked my online account and that has gone up to $178 in a matter of seconds. Unless someone has discreetly stolen my phone while I have slept at night I fail to see how I could possibly use this much credit in 5days?? VODAFAIL...

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14590 Someone from NSW thinks vodafone is verging on absolutely useless at 25 Jan 2011 12:47:25 PM
Yes, there is an outage. Vodafone.com.au doesnt have any networks issues logged but I phoned and yes, the rocks in sydney has an outage which is causing problems in SYdney CBD, North Sydney, Pyrmont and the Rocks. No ETA for a fix. Had to resort to E network.

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