26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain

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20580 Someone from NSW thinks vodafone is Online Shop at 12 Jan 2012 10:21:23 AM
When buying a prepaid phone online there was an error on the transaction. Few minutes after I received an email with an order number with an incorrect product. I have spent hours in the phone trying to amend / cancel the order before it's shipped. No one in customer care located in India was able to find the order in the system and they suggested to dispute the transaction with the bank.
After that, I got an email informing that the order was processed and I haven't be able to contact Vodafone because when I dial customer care the answering machine tells me to contact them later !!
It's obvious that Vodafone doesn't have a system in place to change/cancel online orders, but they are very efficient in charging customers credit cards.

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20579 Someone from NSW thinks vodafone is EPIC FAIL at 12 Jan 2012 09:53:49 AM
I had forgotten to pay my bill & also didn't want to in protest of there extremely poor service!! I have paid my bill in full today & it said online that "if your services are barred they will resume shortly". So I swithced my phone on & off a few times - no luck.
I've also called the customer service line wehre there is a pre-recorded message saying " Due to system issues our customer service team cannot update or view any person details, please try again later"!!!


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20578 Someone from NSW thinks vodafone is Liars and criminals at 11 Jan 2012 08:10:14 PM
A few months a go, I had a message to say that I could recontract without penalty to a Galaxy II. Seemed like a good deal as I was 13 months into contract with a dead HTC Magic that was 1 month out of warranty.

When I called them, they offered the $65 plan with $0 handset payments, or $45 plan with $10 repayments. After clarifying that there were no handset repayments, I took the deal on the $65 plan. They then offered a wireless 3g modem with 5 gig data for an extra $5. I took the deal.

Now, after a couple of months of not checking (I was foolish enough to trust them to get it right, as I have been a customer for over 10 years) I found I was getting charged $65 for the plan, $10 monthly for the handset and $10 for the modem.

When I called to complain, they said "but the notes on your account say you were told $65 plan + $10 handset + $10 modem". When I insisted that was incorrect, I was put on hold, then she came back with "I just spoke with the consultant that sold you the phone and they say they remember perfectly that you were told 65 + 10 + 10, you just don't remember correctly".

I then told them I was willing to accept the charges incurred so far, but wanted the remaining charges fixed, and they refused.

So, clearly talking to customer service doesn't help, and apparently the memories of the sales staff is infallible.

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20577 Someone from NSW thinks vodafone is at 11 Jan 2012 05:29:16 PM
I think vodafone is a big scammer, wonder why they are still operating while small company who do scam get prosecuted and learn the lesson. My 3g wifi has HSDPA connection (full bar) and i can only download at about 15 kBps. Have to wait 1 minute before i can watch 3 mins videos on youtube. Thats what vodafone sold me, a mobile broadband. I have been trying to use the bandwidth i paid, but the speed so slow i can only use 1 gig a month, just wasted 4 gigs worth of data.

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20574 Someone from NSW thinks vodafone is real pain at 11 Jan 2012 09:08:08 AM
I joined Vodafone simply because of infinite plan but regretted immediately but then kept continuing on the plan with the optimistic view that they will improve the quality of signals. Lucky I was on month to month plan, so after waiting for nearly over an year I finally decided to move on.

When I called customer care, rep. said that probably my iPhone 3GS is faulty cos its 2yrs old.. haha its laughable. Now I'm quite happy no more worries that someone calls when there is no signal blah blah....

Another thing is I'm still receiving bills, I had called customer care yesterday and their systems were down so they couldnt check. today I tried again and I can't believe that guy hung up on me. I had to call again and this time it was successful.
2 Feb 2012 10:32:16 PM: I was with voda for 18 months but got the tio involved and I moved to the Optus $99 timeless plan with iPhone 4 and have never regretted it. I live in a remote area and still no service interruptions. My partner has Telstra and we have never looked back.

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20573 Someone from NSW thinks vodafone is Worst signal at 11 Jan 2012 06:41:53 AM
Why is there a consistent black spot in Redfern. If you're passing through on a train, you're gauranteed that your 3G connection will drop out. This has been the case for years and I've had a gut full. And while I'm at it Vodafone, I live in Glebe. Thats less than a kilometre from the city centre. Why do I need to walk out to my front gate to speak to anyone on my mobile phone? The reception is still crap at best!!! So over it! Over the fact that you've locked me into a contract that I've got no hope of getting out of! Hate so much!!!

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20571 Someone from NSW thinks vodafone is ABSOLUTELY DISCUSTING at 10 Jan 2012 07:15:14 PM
I have been a vodafone customer for approx 5 months now and have had nothing but trouble. I have called vodafone numerous times and complained about the service, constant reception dropping out, Call dropouts, MMS issues (unable to send and receive), Internet just wont work keeps timing out. Each time they transfer me through to there technical department and ask me to do the same thing i.e. restart phone, clean simcard etc. This just does not work! I have clearly advised vodafone that this just does not fix any of my issues, they then decide to blame the fault on my handset. I have tried my simcard in numerous phones and still have the same problem. Today (10/1/2012) i spoke to male by the name of pratesh or ritesh who advised he couldnt find all the notes in my account? and advised due to the network issues he has to transfer me to the technical department Again, oh boy this is frustrating, I spoke to a male advised him of my issues and said he couldnt help me, i asked to speak with his supervisor, he asked me to hold and hung up on me. I am again trying to get a hold of vodafone and so far have been waiting 20 minutes and still havent been able to speak to anyone.

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20570 Someone from NSW thinks vodafone is No Coverage Snowy Mountains at 10 Jan 2012 06:51:19 PM
Vodafone has been out all day, 10 January 2012, in the Snowy Mountains area (again) - Perisher and Jindabyne! This also happened last week but i was not too worried as i was on holidays. However it is now most annoying as I need my phone for work. Have had to borrow my wifes phone as she is with Optus with no problems. Unless they fix and upgrade the network up here I will be switching to Optus.
Another issue with Vodafone is in winter when they run out of 3G bandwidth, rendering smart phone functionality useless. This happens on 90% of weekends and for all school holidays when Jindabyne has swelled with skiers / boarders. UPGRADE, UPGRADE, UPGRADE!

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20566 Someone from NSW thinks vodafone is Highly Failed at 10 Jan 2012 10:40:35 AM
I am in Castle Hill (Crane Road, 5 minutes from Castle Towers), no signals (nothing at all!!!) to my house. Even in places with strong signals calls drops or breaks up. I regret my decision to change from 3 to Vodaphone. How come 3 merged in to this failed Voda network?
15 Jan 2012 05:43:44 PM: vodafone bought 3

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20557 Someone from NSW thinks vodafone is Very Fail - Fail to the power of infinity at 9 Jan 2012 02:49:12 PM
To summarise..

1) I signed up based on your advertised product

2) I enquired about coverage, did research - Was told it was optimal... by Vodafone engineers

3) Was wrongly billed in the 3rd month and continued after that for numerous months.

4) spent hours trying to get issue resolved

5) vodafone admits error - Wrongly applied data allowance

6) Do not receive a bill for 2 more months - when I do its wrong.. spent a few more hours getting issue resolved.

7) I cancel plan after being fed up.. was told I owed nothing and was apologised to..told plan will cancel in January 12th , 2012

8) Receive bill for over $230 ... contradicting the consultants advise

9) next months speed drops to slower than 15kb/s - Engineers cannot resolve issue, apologise and say there is nothing they can do.

10) Lodge complaint to media authority ... unacceptable response from Vodafone.
9 Jan 2012 05:49:41 PM: 11) Media Authority will do jack-all.

12) You'll spend more hours trying to get a working phone

13) Repeat to 1,000's more duped customers

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20555 Someone from NSW thinks vodafone is Unbearable at 9 Jan 2012 12:00:23 PM
No reception anywhere in the suburb have to drive 2 suburbs down to get reception. Could not recharge my prepaid service today and got charged twice. Been calling their customer service and been on hold and the service drops out. Getting constant text messages that Vodafail is upgrading service in the area 5 times now. This is a joke just want to cry.

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20549 Someone from NSW thinks vodafone is delayed sms at 8 Jan 2012 10:03:01 AM
Is anyone else having issues with either not recieving sms until hrs after they have been sent to you, your sms's either sending multiple times or not at all, or you not getting sms's at all??? I'm in NSW, Richmond area.
8 Jan 2012 06:58:13 PM: Its a common problem mate (almost Australia wide from what i read here), it took 40mins to send a sms 3 houses away from mine (between two vodafone services) literally 100m away, it took 40mins to send!
15 Jan 2012 09:30:45 PM: My friend on the NSW Central Coast sends texts and sometimes they come through 7 times for example, and sometimes he receives my texts many times...
6 Feb 2012 06:00:27 PM: I only waited 4 hours sms messages from Murwillumbah to Sydney,(via Telstra to Vodamess.)

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20542 Someone from NSW thinks vodafone is complete rubbish at 6 Jan 2012 05:10:08 PM
I work at vodafone and although I can't say this to my customers (obviously) I've seen way too many customers let down and I'm just sick of it (no specifics). The staff that I have worked with have mostly been really helpful and friendly, but there is only so much that we can do. Half the time we need authorisation from the call center staff in India and this is where the problems begin - they are poorly trained, uncaring, and are very lazy.

More than 50% of customers who are told by the call center staff to come into store have been misled - the call center staff could have fixed the problem over the phone they just cant be bothered so staff at the stores need to call THE SAME people and use our "vodafone staff" status to force them to do their job. Even then about 50% of the time we get either completely untrained or uncaring staff who try to transfer us to different departments at the first sign of difficulty. (My record is being transfered between the same 2 departments 4 times)

Also, just some quick advice. If you bought a contract phone outright but do not have a contract with vodafone you are screwed. Don't even try to unlock your phone. I had to deal with that situation a few weeks ago and it got nowhere. Call center staff messed around for 1 hour to finally tell me that there was no solution and the customer had wasted his money

If vodafone has screwed up for whatever reason and you have incurred an extra charge on your latest bill - DONT go to a vodafone store. Vodafone staff have no authority to change bills - they can only view the bills, not adjust them. DON'T bother calling up the call center. They rarely ever help you.

Even when Vodafone staff call on behalf of customers, call center staff are mindless drones who will never admit that Vodafone screwed up - they will just read off the bill as if it's correct and then transfer you to a different department. IF you have been overcharged by a significant amount (i.e. more than twice your usual monthly payment), you're better off going to the ombudsman.
6 Jan 2012 10:33:46 PM: Now that is what I call honest...something we knew all along....in 3 years that has got to be the most honest thing I have heard from VF staff...onya...nice to see someone put the customer first...
9 Jan 2012 04:14:36 PM: haha im a voda staff member too. half of what you said is wrong. the team we call is different from customer care, just in the same place. the vast majority of the people working in the support team, both our support and customer care are as helpful as they can be. And the reason that the store staff dont have the same permissions and high level access as the support staff is for privacy and legal reasons. And when people ask me I always recommend going to the store, most staff members know what they are talking about, and that makes it easier to communicate with the support team. everyone is less frustrated and its normally faster too.
9 Jan 2012 05:37:39 PM: This is the original poster.
customer care or retail support team. Same thing, different name. It's just a name of a department it doesn't change anything. I'm not saying that retail staff should be allowed to do whatever they want, but retail support can't be bothered doing anything that is not routine. They will just transfer you to another department at the first opportunity.

And to be honest, vodafone really doesn't care about their customers. I had one customer who was charged a cancellation fee on his contract because a retail staff member didn't go through the right procedures and accidentally cancelled his contract. Vodafone admitted that it shouldn't have happened, but offered 3% of the cancellation fee back. THREE PERCENT.

Rubbish service like that is why I would absolutely tell Vodafone customers with disputes to go to the ombudsman rather than try and take it up with the call center. They just dont care
9 Jan 2012 07:26:00 PM: me again,
As im sure you are aware there are duds throughout society. You probably know one working in your store. and in lots of other stores. We have all had to deal with problems caused by someone elses stuff up, but most of the people in the support teams, in my experience are as helpful as they can be, and when that fails you ask for a supervisor, in the same way that if someone comes in to store with something that you cant handle you ask for help from a manager or superior.
as i said before, at least trying to sort it out in store, or with voda before going to TIO makes life easier for everyone, and its normally faster too

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20541 Someone from NSW thinks vodafone is 60% at 6 Jan 2012 04:38:52 PM
Vodafone seems to be trying to fix some of their problems but it seems like its as complex as fixing world hunger. I got a new phone which was faulty. With my phone less than a week old, I went to the shop (after spending about an hour talking to various service people on the phone) and after more than 3 hours, a good dose of bored non communication and constant repetitions of we cant help you. I walked out with a new handset and an admonishment that if that one didn't work I would have to send it away to be fixed. My SIL tweeted the problem, VF replied in 8hrs and are in the process of trying to make me feel less angry. This is surely a good sign. The whole cost to me was about 6 - 7 hrs of wasted time and patronising interaction during my holidays, a 40 min round trip to the shop. $5 parking fee for going over the allocated 3 hours and significant frustration of trying to get a new handset that should have just been instantly replaced from people who wanted to prove I was wrong about my phone being a dud. BTW I have next to nil reception in my home at warrimoo. Whole other problem!

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20530 Someone from NSW thinks vodafone is Amazing they are still in business at 5 Jan 2012 01:02:29 PM
I've been waiting 12 months to get off a plan. Finally, my contract came up, so after numerous calls every month with no satisfaction around network problems, I am finally free. Tried o take the opportunity to free my son too who's plan gets used every month with flag fall from dropouts. Was considering a prepaid but have been told that I can not get out of the 2 weeks remaining on the plan without a $36 fee. I explained all of my issues past and current. They said they'd check with supervisor. Supervisor confirmed there would still be a fee for moving off my rip-off plan to prepaid.

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20526 Someone from NSW thinks vodafone is ∞ / -1 at 4 Jan 2012 10:20:29 PM
They sent me a phone that doesn't even fkin work. Stupid Vodafail.
5 Jan 2012 08:08:02 AM: your phone doesnt work and your blaming vodafone?
blame the manufacturer, its their fault
7 Jan 2012 08:37:23 AM: No, the supplier clearly does not do their quality assurance properly. If you buy a Maccas burger and the meat is off, you don't complain to the farmer do you!!??
8 Jan 2012 03:16:31 PM: Vodafone dont open up every single phone and try every single program and feature in the phone to make sure its working. That is up to the manufacture to do the quality assurance, obviously there can be problems with phones that even the manufacture cant fix thats why they give each company warranty for 24 months and early life failure handsets so companies can do swaps within the first 28 days.
9 Jan 2012 04:20:12 PM: lol wtf is the point with the maccas bit, that comparison is like blaming the miners who mine the resources that make the chips and the phones. the manufacturers make and package the phones, voda legally cant open the phones before they are sold

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20524 Someone from NSW thinks vodafone is Totally Unacceptable at 4 Jan 2012 06:26:46 PM
Worst customer service, waited 2 hours to get voicemail turned off - not even an apology for the wait and on top of that, the silly person didn't even turn voicemail off!!! I had to call again and wait another hour. Reception is always so poor, calls always drop out and have to reattempy making calls mainly times before a call is connected. SMS'es are delayed and 3G... forget it!!! it is barely usable - Definetly the worst carrier by far - No wonder they are dropping customers so rapidly.. I will be next.

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20523 Someone from NSW thinks vodafone is EVERYWHERE at 4 Jan 2012 04:20:23 PM
Vodafone our relationship is OVER. Your poor coverage and data speed (particularly in major metro areas) is just pathetic. Customer service is woeful and billing is just down right useless.

You have been replaced by a sports model with big hooters....

Friends, you can now contact me again!
4 Jan 2012 04:28:45 PM: And TIO complaint lodged

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20522 Someone from NSW thinks vodafone is Really bad at 4 Jan 2012 12:41:28 PM
I am unable to get network coverage in my house. I can't even use the 3G network of vodafone and my network usage for the plan goes unused every month. I have three vodafone connection. Handset Nokia, HTC Desire HD and Iphone, all experience issues.

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20521 Someone from NSW thinks vodafone is Porting a number from Vodafone(prepaid) to Optus (prepaid) at 4 Jan 2012 12:16:56 PM
I decided on making the switch on December the 8th 2011 from Vodafone to Optus prepaid. I'm taking up the offer with Woolworths the $29 +5GB of data for 45days. The plan is powered by Optus.

I called Optus on the 8th of December 2011 to port my number across. I was told by Optus that "Vodafone are having technical issues with there poting system".

I called Vodafone the next day and ask how long it would be. Was told that they are having issues dating back to November 2011 and are not sure when it will be processed.

I even went into both stores first Vodafone and there was no record of the port pending on there in store computer system. Second was Optus with my details as pending a port from Vodafone to Optus. I asked the silly question as to when or how long it NORMALLY takes. Optus replied it "can normally take up to two weeks for it to be ported from Vodafone to Optus".

After waiting the two weeks I called Vodafone to see what is happening. I was told the same story we are experiencing technical difficulties with our porting system and there are delays. Oh in the mean time I had been receiving txt messages from Vodafone saying if I recharge in the within the next 7 days they will double my free credit inclusions .Example if I get 100 free txt included in my prepaid cap they would give me 200 free txt. Then a couple of hours later I received another txt saying we will triple the offer if you recharge within the next seven days.

Called today after giving up over the xmas / new year period and just bought myself a $2 simcard (Woolies Optus)and registered it online and was active within 5 mins.

I called Vodafone today January 4th 2012 only to be told that Optus has cancelled there request for the porting. Called Optus and they reactivated my request for the number porting.

Now the ball is back in Vodafone hands. I have talked to friends of mine who have ported there numbers from other providers and only taking minutes to happen or overnight at the latest.

Hmm will I receive txt messages again from Vodafone saying they will double then triple my free usage if I recharge with them.

VODAFAIL can they port a number in under 2 hours?????

I have been waiting since the 8th December 2011 and today is the 4th of January 2012. Hmm 4 weeks tomorrow, how much longer????????

Oh and yes I did write and lodge a complaint with Vodafone with no response from Vodafail of course.
4 Jan 2012 01:10:09 PM: I did the same thing, i went to woolies prepaid after being rescinded from vodafone contract. I contacted them via email and i was able to port instantly. An Australian man replied to me. My advice, dont bother with calling vodafone, the operators dont care, every excuse to every situation is technical problems but to sign new contracts all systems work......
5 Jan 2012 06:40:45 PM: Update. Vodafail has ported my number it only took 28days now that is service....

I also placed this same story on the Vodafone community website. It was removed just after my number being ported. There is no trace of it now on the Vodafone website. Has this ever happened to anyone else?
5 Jan 2012 07:30:58 PM: Yeah, happened 2 me as well! They are useless and if they worked for my company I would have sacked all of them a long time ago. I ended up going to the TIO to get my porting resolved, Vodafail Community website......only show what they want to show............pathetic.

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20519 Someone from NSW thinks vodafone is Close em down at 4 Jan 2012 09:15:44 AM
No access to account billing info on Internet for 3 days now.
I purchased a 35 dollar infinite plan and was immediately charged $30 dollar of flexicredit for my first few calls of a few minutes to Vodafone numbers. I think they have a systems billing prob again!!
So I try to give them feedback on their survey feedback, function..
It's no longer operational... Probably suffering from too much feedback!!
How sad
13 Jan 2012 09:31:14 AM: Call customer service and see if they can check your call history and see if those numbers in question are indeed Vodafone numbers. The $35 All Time recharge's flexi-credit of $35 would only be tapped in to if you are calling non-3/VF numbers during weekdays. - VF Employee

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20510 Someone from NSW thinks vodafone is Dead loss at 2 Jan 2012 03:57:34 PM
No mess ... Hands up everyone that intends to sign-up with VF when they start to resell NBN access and landline accounts, just like Telstra or Optus. Market share will be 0.000000000000000000000000000000000000000000000000000000001% of the Australian population?

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20509 Someone from NSW thinks vodafone is Very at 2 Jan 2012 03:33:17 PM
Not so much Vodafone here but rather the 3G network is extremely inconsistent. I nearly failed to book into a hotel over the NYE because the train line connections were only available at the main stations, so every time the train stopped, I had to be extremely quick (good luck, LOL) with the WOTIF transactions!

And also, I live on the North Shore of Sydney (love calling it the Dead Shore!) as reception is just barely minimal, it connects but it's like worse than a 56k modem!!

Also, I entered the contract, asked them about coverage and they flat out lied to me saying it is all good, same connection speed everywhere up to Newcastle and down to Canberra!! Seriously, I'm going to go to Telstra, but I do not have any credit ratings and they get all hanged up over this extremely minimal feature of your Bank Statement Records!!

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20507 Someone from NSW thinks vodafone is No data and dropouts at 2 Jan 2012 01:14:04 PM
We have been loyal Vodafone customers for years, even in the past they have dropped out for any time up to a week. but now for 3 weeks we have not been able to access any data in our area. numerous calls to 1555 and the conclusion is that they have too many users trying to access their tower so not enough bandwith. upgrades are due sometime in the next year. our internet and smartphones are presently useless at home.
the offer from them? a 25% discount for 1 month. when i rejected this they offered it for 2 months. why would i pay for broadband when i can't even access a google home page. shopping around now for other broadband companies.
2 Jan 2012 02:08:59 PM:

"the conclusion is that they have too many users trying to access their tower so not enough bandwith"

Is this VF's conclusion or your own?

"25% discount for 1 month. when i rejected this they offered it for 2 months"

Why pay anything for a non-existent service?

You need to find another carrier that has built in capacity to their network so all users can access and enjoy their network!

I suspect VF are still signing up new customers even as I write!

Solution is easy, contact the TIO, tell the TIO what you have told us, VF have 10 working days to agree a solution, which appears to be termination of contract due to no service.

TIO details found in the How To Complain tab at the top of the page.

Just out of interest what is your postcode and have you seen the vodafail.com Your Coverage page located here http://www.vodafail.com/coverage.php ??

Good luck and let us know how you get on

Vodafail.com Moderation Team

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20506 Someone from NSW thinks vodafone is cant make calls at 2 Jan 2012 01:10:22 PM
for three weeks now i havent been able to make or recive calls without trying 10 -12 times to make a call and the same thing when people try to ring me. this si very frustrating as I am a contracter who relies on my mobile for my business. I have spoke to voda several times and all they can tell me is that there is a network upgrade in my area, which should be fixed by may 2012, are they kidding we are now in january 2012.they said i could always go to another carrier which will be a total inconvinence not to mention a cancelation fee from voda what a joke.
2 Jan 2012 02:13:08 PM: A cancellation fee for no service!!

As you have contacted VF the next step is easy, submit a complaint to the TIO.

The TIO form takes less than 10 minutes to complete online and VF have 10 working days to respond to your query.

There is no way that you should have to pay exit fees for a lack of service!

TIO details found in the tab How To Complain at the top of the page.

Let us know how you get on.

Vodafail.com Moderation Team

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20501 Someone from NSW thinks vodafone is BONUS BANK FAILURE at 31 Dec 2011 09:56:07 AM
now still waiting for my bonus bank delivery (see 20438) I called our good friends in India and was told mu phone was dispatched and should arrive before end of next week. when I pushed her further for consignment number she told me should couldnt see my order but was guessing it was sent.

She then looked further into it and found my order and said she escalated my enquiry to find out why it had not been sent yet. I doubt this was done and dont expect any result. I now sit still waiting in hope my new phone will arrive.

I fdont know why I call them, there is no reasoning with them and never get any solution or reliable info.

Been a prepaid customer for over 8 years. doesnt seem to count for much

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20498 Someone from NSW thinks vodafone is at 31 Dec 2011 02:04:59 AM
On 21 Dec 2011 I redeemed my bonus Bank dollars I had accrued as I was told via TXT by Vodafone that the program was ending. After struggling to place the order on their website, I was finally given a confirmation of the order stating delivery would be 1-2 working days unless Tasmania ( I am in Sydney). My credit card was almost immediately debited for the additional amount I paid for the phone I chose. After "Tracking my order" on VF website it says "order being processed" after numerous calls to India, oops "Customer Care" I was informed the VF was wrong and it takes 5-6 days ( false advertising perhaps?). My last call to VF was on 29 Dec 2011 and I asked Lakshmi what would happen from here and I was told that I just had to wait and if the phone never arrives VF would eventually refund the additional I paid back to my credit card and give me 10times the credit. Upon 15mins of questioning to understand this I finally got it. SHe said that because the bonus bank program would be finished by that time if the phone wasnt delivered I would be refunded what I paid and 10 times the amount of bonus bank dollars would be added to my prepaid service as flexible credit. imagine if someone had $80BB that would be $800 flexi credit. this sounds absurd. do we have a month to use this?

Anyway. My Hubby only had a small amount of BB dollars so we ordered him a cheap phone on BB on 27 Dec 2011 and astonishingly it arrived this morning 30 Dec 2011. WHAT THE **** IS GOING ON VF?

I just want the phone I believe I have earnt by being a loyal customer. I even paid on top to get a phone I was really happy with. That makes me more angry.

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20497 Someone from NSW thinks vodafone is EXTREMELY FAILED!!!! at 30 Dec 2011 06:54:03 PM
What a joke, you'd think that throughout their network upgrades there would be a backup system in plac so that customers of would not be affected.

And not to mentioned when it comes to complaining, the INDIAN customer service people who have no idea about their products and the company they are working for and giving incorrect information, absolute ludicrous!

Dear Vodofone,
Instead of saving money on customer service and upgrading your sysems without a backup system in place, you should think about THE CONSUMER!!

By Vodfone, Hello Telstra =D

Better luck next time!

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20494 Someone from NSW thinks vodafone is Failed at 30 Dec 2011 10:00:30 AM
I am sick of getting messages saying I have won $75000.00 I do not want them & paying for downloading this garbage.
30 Dec 2011 01:37:22 PM: Please see post 20484

Not too sure if the download may be of use to you but worth checking!


Vodafail.com Moderation Team
8 Jan 2012 09:30:30 AM: I'm with Telstra and got a "premium SMS barring" on my account to stop all that crap. Surely Vodafail shoul b able to do same..

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20479 Someone from NSW thinks vodafone is Port number across to Vodafone at 28 Dec 2011 09:46:25 PM
After waiting more than six days for my number to be ported across from another provider to Vodafone, there is still 'No Service' on my newly purchased phone. Vodafone, quite deliberately, mislead their customers into believing they will receive a service within 24-48 hours from one phone provider to them. Well, their on-sellers say advise that it will take "24-48 hours" for the number to be ported across to Vodafone. This service is disgraceful and misleading at best. Browsing Google and the forums within Vodafone, and referencing many customers over the many months within those forums Googled, suggests that this phenomenon isn't abnormal but quite common. So, despite Vodafone knowing that they have significant issues in porting numbers across they deliberately and willingly tell their on-sellers that "24-48 hours" a number will be ported across. It should only take a few hours at best, yet for many, many months this hasn't been the case. Vodafone's disgraceful act in misleading customers (including myself) is mind-blowing. I am also now expected to pay from the "service" being delivered from the moment I signed the contract on my new phone, yet I still haven't had any service. It is pitiful. "Power to you"? I don't think so. Such a seemingly easy task in porting a phone appears to be more complex than Einstein's theory of relativity over a Vodafone. My main issue is that I haven't even technically began using their service yet somehow have managed to be dragged into the mire in a black hole-type vacuum that sucks - well, it just sucks. Nothing else. I'm not a religious man but I pray to God (which ever your religion is) that by some divine intervention someone out there realises that this basic service in porting numbers across at the requested time must dramatically improve sooner rather than later in order for Vodafone to keep customers. I have no idea whether I should quit Vodafone or stay the course.
28 Dec 2011 11:22:41 PM: They DON'T keep customers....that's the point....over 500,000 have left Vodafail
29 Dec 2011 01:36:56 PM: I have experienced the exact same thing. It is ridiculous.
29 Dec 2011 05:58:47 PM: Quit. Save yourself before it is too late. Worse to come. I ported

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20471 Someone from NSW thinks vodafone is Fake projection of fake data usage services at 28 Dec 2011 10:25:03 AM
On (Mobile number removed) we have been shown the data usage is exceeded between 30th Nov 2011 and 24-12-2011 so much so that it shows accumulated charges are $3482 which is indeed unacceptable.

This worse situation is still in progress for the billing cycle from 25-12-2011 till now.

This is fake information about data usage resulted in a fake generated bill which i am not ready to buy and would like to retaliate.

I have enough proof about fake data usage calculations which needed can be produced.

Please help me in this weird situation.


<<Name deleted at OP request>>
28 Dec 2011 10:47:10 AM: $ 3482!!! Where on earth did that number come from?!?

Have you tried to contact VF about this charge, if so what did they say??

You can contest this bill by going to the TIO, provided you have tried to resolve the issue with VF.

The TIO on line form takes about 10 minutes to complete and VF have to contact you within 10 working days for a mutually agreed solution.

The amount in in question $3482 will be put into suspension whilst the matter is being investigated.

I have had to remove your contact details and surname as such detail is not permitted on this site.

Suggest you try to get this matter resolved sooner rather than later, TIO contact details at the top of the page under the How To Complain tab.

Good luck and let us know how you get on!

Vodafail.com Moderation Team
28 Dec 2011 03:05:09 PM: Hi Vodafail.com team,

Thanks heaps for your kind support...i'll certainly want to go ahead with TIO, however as per VF (sorry to say this but i feel it's Vodafake) my bill is held up and now they will investigate the data usage between 22-12-2011 and 26-12-2011...which actually is showing some fake or wierd figures which are certainly not acceptable. On the top of that i don't know why my account usage details are not displayed between 29-11-2011 and 24-12-2011 over the My Vodafone page.


<<Name deleted at OP request>>
28 Dec 2011 03:25:52 PM: <<Name deleted at OP request>>, you need to ask the questions to VF, why are your account usage details not displayed (it may be to early for them to be displayed), when will the usage be investigated for the dates given?

Point out to VF the fake and weird figures, let them explain to you what they are.

If you remain unsatisfied advise VF you are taking the matter to the TIO.

Vodafail.com Moderation Team
29 Dec 2011 10:45:59 AM: Hi Vodafail team,

I totally agree with you.

We have received a notification about exceed usage for the entire month on 24th Dec 2011 with accumulated charges of only $199.45 then how come the bill generated on 25th Dec 2011 is showing $3482 it should be closer to $199.45 and including my bill together the bill could have been only around $300 to $350 only which is still acceptable, however on enquiring about it VF guys informed that once the data usage exceeds the limit they generate an alert SMS, however it is buffered for 3 days and SMS notification arrives at user only after 03 days....this is what iam totally disagree with as SMS alarts acts like an alarm there and all alarms should be (from my understanding)is real time alarm and informed to the user right away.

Then VF guys told me there was an excess data usage between 22 Dec 2011 and 24 Dec 2011 that resulted in a huge bill which is ridiculous because we haven't had any notification on 25-12-2011 or 26-12-2011 about excess usage between 22-12-2011 and 24-12-2011 instead a bill raised on 25-12-2011 with unacceptable bill charges.

My question here is how come some body using the data normally till 21-12-2011 and all of a sudden using mobile internet such a vociferously to mount up the charges to $3482 till 25-12-2011.

I am also not in an agreement the data usage can be crossed the limit till 21st Dec 2011 thus i have ordered VF to investigate the Data usage pattern from 15-12-2011 till 26-12-2011 and also i am suspecting here someone from VF team has actually tempered my wife's Handset remotely to enable GPS or something like that probably between 15-12-2011 and 21-12-2011 and same effect continued in next billing cycle as well i.e from 25-12-2011 as the data usage between 25-12-2011 &amp; 26-12-2011 is mounted upto $1610 which is ridiculous because once we have received the SMS notification we have actually unticked the mobile internet from my wife's handset and no internet used from 24-12-2011.

29 Dec 2011 03:48:28 PM: Now i am able to see the usage details between 29-11-2011 and 24-12-2011 thus as suspected the overusage that is reported is also the fake one as since 20-12-2012 the weird data usage is being reported in the capacity of 1GB, 2GB, 3GB, 4GB data downloaded since 20-12-2011 till 26-12-2011..which is certainly unbelievable and now VF is still investigating the issue from 15-12-2011 till 26-12-2011 and would come back to me by 03 Jan 2012....they have ruined my christmas holidays already i feel like going for lawsuit against VF but i am helpless and with no support from any one except your valauable team support.

if they are not gonna be right this time i am prepared with all details to go to TIO for further support.

Please advice me any further course of action.
29 Dec 2011 04:29:06 PM: Wait until the response from VF and see if they do reply by 3/1/12.

It could be an error on their behalf so best to wait until their investigation is complete.

However..........if there is no response by the time agreed with VF, take the matter to the TIO straight away.

Tell the TIO what you have told us.

VF then have 10 working days to respond to you to a mutually agreed resolution.

Keep us informed of progress.

Vodafail.com Moderation Team
9 Jan 2012 01:12:02 PM: It's been a high time now...i have to go ahead with complaining the issue to TIO...the outcome from VF was suppose to be by 3rd or 4th Jan 2012...however still they informed they are investigating...i need your suggestion should be now i raise an issue with TIO or i have to wait till the outcome comes from VF (as per latest update it's probably by 12th Jan 2012)...Please advise.
9 Jan 2012 01:35:17 PM: VF are moving the goal posts, not just wider but into the next field!

I think you have done what any reasonable customer would do and VF have not done what any reasonable provider would do!

Remember your first post on here was 28/12/11 even accounting for the public holidays that is still an extraordinary amount of time to get matters resolved!!

Time for the TIO, then VF have a focussed 10 working days to get the matter resolved.

Vodafail.com Moderation Team
9 Jan 2012 02:14:05 PM: Thanks heaps your valuable suggestions, i have raised a complaint with TIO now and lets see what happens from here. I am certainly hopeful TIO would provide me justice which i am looking for.
9 Jan 2012 02:48:44 PM: Good luck and let us know how you get on!

Vodafail.com Moderation Team
10 Jan 2012 08:44:59 AM: It's been a great help after going through TIO.....VF has reverted all the billed charges back to a normal bill. However the wierd effect continued over the next billing cycle i.e more than 8GB of data usage shown for mere two days 25-12-2011 & 26-12-2011 (for which accumulated the charges of $1613 is still under investigation and VF told me their Tech expert will call me back after carrying out the back-end investigations. Thus still the case is not closed. Anyways there is some relief.

Please advise me now do i have to continue with updating my complaint with TIO for these two days as well.
10 Jan 2012 04:40:22 PM: There is no need to update the TIO, VF (I believe) will close the case with the TIO once the issues have been resolved to your mutually agreed satisfaction, however should the need arise after VF have closed the case and the issue happens again you return to the TIO and quote your existing TIO reference number.

Once it is all resolved VF will ask you if it is OK to close the TIO incident, if you are happy with the result you agree, if not then you disagree.

VF will get a larger "fine" from the TIO for a second incident of the same issue, so it is in VFs best interest to get it right first time.

Vodafail.com Moderation Team
16 Jan 2012 08:17:06 AM: Hi Vodafail team,

Thanks for support & valuable guidance.

VF has informed me that when they will generate my current month's bill they will waive off the extra usage charges of $1613.99 as well that means these charges will not been displayed in next bill. However i asked for compenstaion about creating a tailor made cap with no data services for entire remaining contract period thus reducing the cap charges to $30 each for both of us our account and offer free services to my wife's mobile for next 06 months. Over this resolution VF will come back to us once they get any confirmation from their back-end team. Still waiting for complete resolution.
17 Jan 2012 04:06:34 PM: Well some result.........at least it is better than when you started!

Vodafail.com Moderation Team

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20443 Someone from NSW thinks vodafone is confused bills at 27 Dec 2011 02:52:08 PM
i have plan with vodafone and plus pay for classic member. but this month i must be pay for national data(m.youtube.com). How i much pay for that because classic member they have unlimited service by m.youtube.com. this problem the second time. I call customer care and they answer he is supervisor or manager will call me for discuss about this but until to day never never never never call me.How about vodafone service like this. Big company too much bullshit and fucked.

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20437 Someone from NSW thinks vodafone is COMPLETELY FAIL at 25 Dec 2011 08:00:34 PM
I've had no reception for over 24hours (i usually have full bars) , i'm alone on a property so how the heck am i supposed to contact people if something happens?

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20436 Someone from NSW thinks vodafone is shit reception at 25 Dec 2011 06:56:30 PM
have not been able to send sms since 12 am christmas eve

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20433 Someone from NSW thinks vodafone is Not fail at all at 25 Dec 2011 10:25:34 AM
To all you bullshiters all you haters I dispise you all and hope you get what's coming to you I am a happy satisfied customer of NSW and I have no compaints or hate towards Vodafone you whoever created this waste of money waste of space of a web page are nothing but grinches to every post who makes fun of dispise you all I don't really care weather this gets posted or not because i am a happy no complaint customer I will most likely report this website to Vodafone so they can close it u
It should not be in exisitance
25 Dec 2011 10:31:24 AM: In this season of Goodwill to all men, a very Merry Christmas to you as well!

Vodafail.com Moderation Team
25 Dec 2011 10:37:02 AM: At OP: A bit rich coming from someone who cannot even successfully string 3 words together!
25 Dec 2011 03:04:54 PM: If you had read the first page of the Vodafail website (at the bottom left of the home Page) you would see that Vodafone is very aware of this website and its contents. See --

Overall your comments are quite ignorant on both the facts and also your ability to put together a coherent comment.
25 Dec 2011 05:16:52 PM: LOL!! i can see someone is aiming for employee of the month
28 Dec 2011 11:45:01 PM: this guy is also a liar....
29 Dec 2011 04:05:00 PM: Whoever he is from NSW in favour of Vodafake could only be the son-in-law of Vodafake's CEO......any way whoever you are i bless you with the great over service of Vodafake with overcharged bills for overusage of data...i bless everything over and above to come to you from Vodafake. Cheers and have a happy Vodaf*ck time with Vodafake...you got me oh moron!!!

"Vodafail team rocks and will always be."

-one badly affected by Vodafake's stressfull and shitty service!!!
29 Dec 2011 06:05:17 PM: I think you work there. How else could your spelling be so bad. LOSER

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20428 Someone from NSW thinks vodafone is Useless at 24 Dec 2011 02:21:39 PM
On the 5th december I ordered a pre paid phone online using the bonus bank dollars (which expire on 31st december, and I made up the balance), to give as a Christmas present. The phone was said to be in stock and that delivery would be 1 to 2 days or 5 to 7 days, depending on where you read about delivery. Anyway, today is the 24th December and my phone has not arrived, no indication as to when it will arrive, and one very peeved off customer. As far as I can see, doesn't that amount to false advertising?

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20426 Someone from NSW thinks vodafone is horrible at 24 Dec 2011 01:33:03 PM
Still getting bills from vodafone even after sending phone back.

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20422 Someone from NSW thinks vodafone is Very Fail at 24 Dec 2011 09:20:24 AM
Its been nearly 48 hours and still waiting on Vodafail to get my number over to Telstra. After 2 phone calls ive been told there is a hold up in the porting system and its taking a while. Given its xmas eve here and then we have 4 days of public holidays the Telstra guy told me if by wednesday morning it still hasnt gone through there is a number he can call to speed things up. He said we could do it by teh 3rd business day after a port application, I just got to wait due to the public holidays.

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20421 Someone from NSW thinks vodafone is repair problem at 24 Dec 2011 02:59:58 AM
My nokia C7 screen/LCD not working , took it to vodashop for repair and show to the salesman the problem and agree no damaged could be seen on the phone, as still under warranty, send for repair on the spot. 2 days later told by sms screen cracked and not cover under warranty ( quote for about $200 to fix )decide not to fix as new would be the same, 7 days later pick up the phone, and you could see the crack under the glass as point out the salesman. I was upset why dont they show me at the begining, and told him that C7 and N8 has an issued with screen , I guess he just doing his job. My point is if you have problems with screen not working do check if there is a cracked or hair line by put your handset under light and see on angle, make sure you check with voda store staff .

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20409 Someone from NSW thinks vodafone is At least 65% FAIL at 23 Dec 2011 08:53:21 AM
I am one very frustrated individual. Since switching to Vodafone, I have had nothing but reception issues and dropped calls. Since I don't use a landline, I depend on my phone to contact and be contactable. In the Blacktown area where I live, in my home I cannot get more than one bar of reception on my phone, and that is if I am lucky. Usually there are no reception bars lit on my phone. If I am lucky enough to receive a call while at home, it will be distorted and marred by constant drop outs. What if there is an emergency? I would be stuffed.

I have spoken to Vodafone customer support about the issue at least on 10 different occasions, and each time I am told to be patient, that the Vodafone network is being upgraded in my area. Well, this has been on going on since at least April of 2011, and here it is almost 2012, I cannot reliably make a call from home. I am thinking now the only solution is to get out of the contract and go with another service provider.

R Perry
Marayong, NSW
29 Dec 2011 06:07:51 PM: Get out now. It will only get worse

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20408 Someone from NSW thinks vodafone is phone barring fail at 23 Dec 2011 08:40:10 AM
Yesterday my phone got barred but I had no idea why. I went to a Vodafone shop and they looked up my account on there computer. All invoices on my account have been paid but the computer said that I had something overdue. When they went to the collection link it said I owed them $127.44 but it didn't come up what it was about. The guy at the vodafone shop said "That doesn't make sense". He called up the Vodafone customer care number. The customer care said that they can't find any evidence of the $127.44 and they I should ignore it. The guy at the Vodafone shop got angry with customer care and said the phone has been barred. After the Vodafone guy argued with them they said that the phone should be unbarred in 20 mins then hang up. After an hour it was still barred. This time I called up Customer Care again and said that the phone still didn't work. I was continuously told that there is no evidence of the $127.44 and that the phone should be working now. I said that the phone still isn't working. I'm lucky I have a backup mobile phone with Telstra and I used that for the rest of the day. I turned my phone on today and it is still barred. If it's still barred by this afternoon I am going to go to the TIO. This is just ridiculous.
23 Dec 2011 08:54:45 AM: Just an update. My phone is working again. I just hope it doesn't get barred again.

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20404 Someone from NSW thinks vodafone is Vodafone Virgin at 22 Dec 2011 03:37:04 PM
I am new to Vodafone after my partner talked them up during the recent system upgrades media circus. However since connecting a new iPhone 4s two weeks ago I have had around 8 dropped calls and about 6 failed call attempts to the same number over a two day period. The closer it gets to Christmas I feel my sim is taking longer to connect to the Vodafone network at startup. Voice messages are turning up on the phone the day after they were sent. And forget about calling someone in a shopping centre if you see them wandering around on a different level, you may as well be on different planets! But if that leaves you wanting to vent you could always throw your phone at them... They will meet you at the escalator faster than redial!

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20401 Someone from NSW thinks vodafone is Reception issue at 22 Dec 2011 12:03:26 PM
I see so many people here with so many complaints and I agree with them all. Y question is, what can we do about any of this? All this is here is words on a page, but when are things going to change? How is Vodafone still able to get away with this? Is there no one we can contact who will get out money back and make Vodafone pay for their lost service?
22 Dec 2011 12:36:28 PM: Check out the 'How To Complain' link at the top of the page: http://vodafail.com/complain.php

It takes you through some of your various options.

Vodafail.com Moderation Team

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20399 Someone from NSW thinks vodafone is Big Time Fail at 22 Dec 2011 10:32:19 AM
Never again..... Customer for 12 years however that seems to be irelevant. I have a 24 month plan and a contract for a Desire HD handset that was taken out 6 months after the start of the plan contract. Am trying to port to Telstra by paying out my plan contract & continuing to pay the contract for the handset in monthly installments as originaly agreed.

Vf are trying to force me to pay out the handset at the same time however are refusing to provide any evidence that I am legaly bound to do so. Unbeleivable..... I am not asking for any discount or waiver, just want to adhere to the original terms. They had the audacity to suggest that i take out another plan at $20 p/m in order to keep paying off the handset in monthly payments. Refered to the Telco Ombudsman.

Also, was advised that the Desire HD that I purchased from VF does not work well on the VF network!!!! what an incredible level of inneptitude & incompetence

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20398 Someone from NSW thinks vodafone is fail again at 22 Dec 2011 10:21:07 AM
I just rang to complain about their shit reception and no internet coverage/delayed sms (2 months into a 24 month contract) and the call dropped out. I rang right back and the message I got was "we cant take your call due to technical difficulties"
OMG you are a joke.
4 Jan 2012 02:22:07 PM: Try ringing 1300365506 - VF Resolution Centre in Tas

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20396 Someone from NSW thinks vodafone is continuing fail at 22 Dec 2011 09:35:45 AM
When it rains, I cant use the internet on my iphone 4. Text messages can have a 3 day delay on them. Last week we had an update to a 2g 900 tower in our area (whatever that means) and I dont feel I am getting my $50 a month worth.

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20395 Someone from NSW thinks vodafone is hopeless at 22 Dec 2011 09:06:00 AM
Now they have changed the email billing process so you cant print off the bill and see the bill details. I rang, was on hold for 20 minutes then half way through telling them, the call cut off.. I cant wait for my contract to expire so I can change to telstra
4 Jan 2012 02:18:05 PM:

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20391 Someone from NSW thinks vodafone is heaps fail at 21 Dec 2011 08:59:33 PM
1st month in and already being charged double (on an INFINITE PLAN) to what i was when using 3. WTF. Fucking fail
28 Dec 2011 07:32:06 AM: Probably only pro-rata charges for the first month. Should have been explained to you when you first signed up.

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20388 Someone from NSW thinks vodafone is Competely Failure at 21 Dec 2011 07:21:26 PM
I was with three because i could not optus signals at my place. i got a new phone from vodafone on a contract and they told that it would take 48 hours to transfer me from the 3 network to Vodafone. I have been waiting since three days to make my new phone work but all in wain. The transfer did not take place.
When I tried calling the shit customer service I kept on waiting forever to talk to someone. Afer the frustration of having to wait 40mins with no answer I had to hang up. Vodafone sucks hardcore. Never ever go for them. there service is completely fucked up and there new so-called 850 network is a joke. When you talk to someone in store, the sales people dont know what is going on and are completely incompetent.

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20387 Someone from NSW thinks vodafone is at 21 Dec 2011 06:00:42 PM
Unable to obtain Customer support, having been put on hold for more than 45 minutes and on hold again when put through the Technical team. Total time in trying to obtain Customer Service so far is 01:03:50 and counting.
I have given up waiting!
This is not right. Vodafone you have failed me!
4 Jan 2012 02:20:31 PM: Try ringing 1300365506- VF Resolution Centre in Tas.

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20385 Someone from NSW thinks vodafone is Terrible at 21 Dec 2011 03:19:31 PM
Need Advice!
I transferred over from 3 to Vodafone and am still within the 30 day guarantee period. I called to cancel as I am having big network issues. They are telling me that they are going to send a satchel to me and that I should use that to send my phone back to them. I informed them that on their website it states that I will be told where my nearest store is and I can hand it back in there. I expressed my concern that it may be lost in the post and would rather hand it into a store so that there are no issues, plus they can check the phone in front of me to ensure that it is still in a saleable condition. She was adamant that this should not be done and I need to use the satchel. I am now worried that they are going to claim they didn't get the phone or that the phone is damaged. I just don't trust these people at all! How can I protect myself from this happening?
21 Dec 2011 06:35:31 PM: It is usually an envelope that arrives for the phone, the position may have changed but I took my phones with all the wrappings and the original boxes in the envelope to the Post Office.

The Post Office took the sealed envelope and popped it into a transit box, gave me a receipt for the package and presto off it went.

Like you I was also concerned that it may not have arrived or arrived intact or arrived to VF satisfaction.

I had heard of users sending their phones back to VF only to have them 'not arrived' at the VF depot.

I checked the online postal system tracking system each day, which to be honest, was useless, as it showed departure only and some 7 days later showed arrival.

Would the phone be in good enough condition for VF? It was a scary month or so, but I never heard a peep to say it was not good enough so presumably it was OK.

Why not take the phone to a VF store with the envelope, ask the store staff to verify the contents, seal it, then take the envelope to the post office?

Can any VF store staff verify if this method can be done?

If not would the Post Office counter staff verify contents prior to sealing the envelope?

Best I can offer I am afraid, unless anyone else can help?

Anyway, good luck!

Vodafail.com Moderation Team

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20381 Someone from NSW thinks vodafone is It cannot be put into words at 21 Dec 2011 10:57:32 AM
I honestly dont know where to begin. Customer care cant speak English, dropouts are higher than ever and for a while I thought it was my iphone but Voda seems to befit the crime. Every single call I make it cuts out. I'm so sick of their poor service and absolute rubbish of excuses.

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20377 Someone from NSW thinks vodafone is Phone broken at 20 Dec 2011 02:48:05 PM
I hate dat stupid vodaphone, they completly rip everyone off

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20376 Someone from NSW thinks vodafone is laughably BAD BAD BAd at 20 Dec 2011 01:49:08 PM
Just keep getting spam junk email ad blurb from Vodafone for my no longer used Vodafone BB dongle, so clicked on the Unsubscribe link in their email.
Guess what, the unsubscribe service is "unavailable". Typical crap ass fail from Vodafone.
I smashed my Vodafone dongle several months ago with a large hammer, sick to death of being unable to download anything from their crapola broadband "service".
Buggar off Vodafailure.

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20374 Someone from NSW thinks vodafone is Complete Rubbish - I'm moving at 20 Dec 2011 12:54:02 PM
If I had wanted to sign up with an Indian phone company I would have asked. Instead I get one thrust upon me. I have just wasted 20 minutes of my life dealing with a three year old operator in India just trying to set up a 25MB data roaming bundle... and then the phone dropped out before I could complete.
The website is totally useless - can't download my last bill - Java script error.
I'm definitely leaving.

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20369 Someone from NSW thinks vodafone is nil to poor service at 19 Dec 2011 02:39:24 PM
I have just switched from three to vodafone and am finding the customer service nil to poor. I have called their service number three times, each time I've had to wait more than 15 minutes. Twice, when the call finally got through, I get 'hello, hello?' from an offershore operator and then disconnected. The one time I did get through, I had transferred three times. Appalling service.

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20368 Someone from NSW thinks vodafone is THE WORST at 19 Dec 2011 01:44:18 PM

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20366 Someone from NSW thinks vodafone is TOO MUCH at 19 Dec 2011 10:55:43 AM
I used just the right amount of internet and they said that I used the over the amount that I was supposed to and now I need to "pay" for the fee I have to cough up $400 now!
19 Dec 2011 11:10:20 AM: I don't understand the technical aspects, but this guy seems to: http://vodafail.com/single.php?p=20310

Put a complaint in here:

Demand that Vodafail withdraw their claim of $400.

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20360 Someone from NSW thinks vodafone is 3 mobile reception at 18 Dec 2011 08:47:55 PM
My 3 mobile network (now merged with Vodafone) keeps dropping out, searching or roaming. Also people are unable to get through to me when they call. My Internet is slower than usual, or just doesn't connect. Even in the city and metro areas.
20 Dec 2011 02:51:56 PM: shut up you <removed>
20 Dec 2011 09:11:16 PM: constructive, tasteful. do you work for vodafail by any chance? now go back to the gutter, I mean vodafail store.
21 Dec 2011 08:01:17 AM: @ 20 Dec 2011 04:51:56 PM

There is no need for that type of response especially at this time of year.

Vodafail.com Moderation Team

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20358 Someone from NSW thinks vodafone is ring at 18 Dec 2011 07:07:14 AM
18 Dec 2011 09:43:59 AM: The fault may lie at your friends telephone, not exactly a fault but a short default ring duration, I think it is usually set to 15 seconds.

The ring duration can be extended up to (I think) 45 seconds.

Your friend may need to change the settings of their phone to increase the ring duration if that is the issue.

Can you identify the type of phone your friend is using, publish it here and perhaps we can assist?

Vodafail.com Moderation Team

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20354 Someone from NSW thinks vodafone is CRAP at 17 Dec 2011 07:26:09 PM
No 3G at all for 3 days now NSW 2777 - what gives Vodafail??
Not good enough - think you have lost another long time customer.
Get your shit together and deliver what the customers pay for!!
18 Dec 2011 08:57:57 PM: Exactly! No 3G network to speak of! I'm with 3 which is now Vodafone... My phone is either 'searching.....', ' Out of Service...' Or roaming! And certain people can't even get through to my number when they call. These are people I speak to everyday normally! What gives ? I don't want to pay for roaming (have to turn my mobile off and on again to stop the roaming) when people do actually get through to me whilst I'm roaming against my own will! And this is happening in the city and surrounding metro areas in Sydney! My Internet is super slow or just not connecting in areas where they always do! What's going on???

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20345 Someone from NSW thinks vodafone is so fail its not funny at 16 Dec 2011 04:45:18 PM
I am so angry with the upgrade in my area (and the rest of Aust). They told me it was it was meant to take 6 months when they fist started. Then I was told it would be late September 2011... 3 months later they dont have an ETA now they are telling me it is going to take up till mid 2012 - late 2013... Not to happy about this as this means really bad reception in postcode 2263 and surrounding areas! Grrr...

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20344 Someone from NSW thinks vodafone is Bigtime at 16 Dec 2011 04:43:42 PM
Billing Issues - Paid my account before time but I am told it's not paid and contact the bank. Did contacted the bank and they confirmed my payment via BPAY has been processed. Its a pain to call them and wait for hours and they direct you here and there. They can't understand simple English and give wrong advice. My email address has been changed without my permission and I don't get the bills on the correct email address. Why in the world would I pay full expense for such a 3rd world service?

Please help.
16 Dec 2011 04:45:28 PM: My email contact is <<PERSONAL DETAILS REMOVED>>


16 Dec 2011 05:56:35 PM: it takes at least four working days for the bpay transaction to show as paid. It is reccommended for speedy payment you use a credit card as that only takes 4-5 hours.
16 Dec 2011 06:18:21 PM: Sorry to hear about the problems you are having, sadly we have heard it all before.

I have also had to delete your e mail address as we do not allow personal details to be displayed on this website.

The advice I can give you is that as you have tried unsuccessfully to resolve the billing issue with VF your next step is to contact the TIO and make a formal complaint.

The TIO on line form takes less than 10 minutes to complete, tell the TIO what you have told us.

VF then have 10 working days to resolve the issue to your agreed satisfaction.

TIO contact details found at the top of the page under the How To Complain tab.

Good luck and let us know how you get on!

Vodafail.com Moderation Team

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20343 Someone from NSW thinks vodafone is Retarded at 16 Dec 2011 01:52:24 PM
Internet not working 80% of the day, only part of their system working for Vodafone seems to be their shopping cart. Of course.

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20335 Someone from NSW thinks vodafone is Fail Fail Fail Fail Fail at 16 Dec 2011 07:14:38 AM
Called Vodafone to pay my final bill and to get my number porter after a very very painfgul 2 years, was on hold for nearly 10mins before I got the option to opt for a call back at 9am this morning (12mins ago) which I did recieve but unfourtantly apparently Vodafone are experiencing a 'systems outage' and I need to call them back in 24hrs at which point I will be able to speak to someone. What a joke!!!

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20334 Someone from NSW thinks vodafone is Epic fail at 16 Dec 2011 06:25:21 AM
I have recorded 16 delayed SMS in the past 4 days.
3 were dealyed by 12hrs & 6 others were delayed by 5hrs
This is so frustrating as I use my phone for work & am not being updated when there are issues which is causing issues with my boss :(
17 Dec 2011 11:06:37 AM: I have the exact same problem. Woke up yesterday morning to 20 messages sent the day before. This is causing major issues with my boyfriend, family and friends who think I'm ignoring them...

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20332 Someone from NSW thinks vodafone is Fully fail at 16 Dec 2011 03:05:06 AM
The last couple of weeks my reception has got worse.at home my phone often displays SOS only calls,occasionally i get 1-2 bars,mostly with 3E or 3o instead of 3G.i run a business and if i need to leave orders for suppliers at night i have to text friends to make the call.I have another year of this on my contract!

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20331 Someone from NSW thinks vodafone is Terrible at 15 Dec 2011 10:07:09 PM
Call drop outs always, terrible unreliable coverage. Slowwwww Internet list goes on and on

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20329 Someone from NSW thinks vodafone is Out of Stock Nokia N9 64GB at 15 Dec 2011 05:32:28 PM
I signed-up for VF and offered Nokia N9. The SIM arrived minus Handset after a week+. Being out of touch, I called them asking where is the Handset? They said it's out of stock so order was cancelled and don't know when available. Now I have the SIM but no Handset to use with it.

You failed again Vodafone.

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20328 Someone from NSW thinks vodafone is Dishonestly and unconscionably at 15 Dec 2011 05:06:42 PM
Vodafone admitted ....... eventually that they could not uphold thier end of our contract and would not charge me for 3 months by when they would have network upgrades finished and the service would be fine. Failing that they agreed to allow me to purchase my Samsung Galaxy 2 "at a reduced price". To cut a long and painful story short the "at a reduced price" was $850 !
They are trying to profiteer on thier own inability to provide a reasonable service !
They would be well aware that I have sensitive personal and business information stored on that phone as well as having paid for accessories and apps. Up until this time I had not contacted the TIO but dealt directly with thier resolution team. They also want the charger back with the phone so they can onsell it, I do not want anyone being able to access the drive on this phone and access all the data that cannot be completely wiped from it. I have since made a much lower offer which they refused so I have complained to the TIO and requested them to adjudicate. I think a fair and reasonable solution would be to admit fault in that they could not live up to thier end of the contract and sell me the phone at cost. My advice to anyone else is DO NOT TRUST VODAFONE, GO DIRECTLY TO THE TIO.

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20324 Someone from NSW thinks vodafone is getting better at 15 Dec 2011 12:34:14 AM
hey guys . Vodafone is getting better and better day by day. Data speeds have increased. Call drop instances have almost stopped
15 Dec 2011 05:39:48 AM: Really?

Vodafail.com Moderation Team
15 Dec 2011 05:41:01 AM: So what time does the store open today?
15 Dec 2011 05:09:50 PM: Not in northern NSW they havent.......unless you are talking about in the Vodafone store itself which is the only place I have ever seen my phone have 4 bars of reception !!!!

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20322 Someone from NSW thinks vodafone is phone service sucks, internet is worse and customer service is non existant at 14 Dec 2011 09:14:21 PM
For 4 days this week everytime i dail someone on my iphone, 8 times out of 10 i get the good old call failed. Full service showing on handset and 3g active and showing as well. Hang up and dial again, call failed. Try to call 1555 call failed. Call 1555 second time and get a "customer service" rep only to have to call drop out. Funny thing is i have all bars showing on my phone. I call vodaphone from the office phone and go thru the usual network reset and fault finding on the phone and still call fails. After about a hour of going back and forward the rep says he is escalating this to the engineers to investigate. Rep will call me back when checking and testing is complete. About 45 minutes later i get a call saying to please restart the phone and the issues should be fixed. I restart the phone and yes indeed i can make calls without any call fails showing up.

I test dial about 10 numbers and they all go through without issue. It is then i notice that 3g is not showing on my phone any more. I call the 1555 number again and go through the history of the day and my issues and advised them that after i restarted the phone the last time i no longer have any data services or 3g showing on my phone.

Engineer checks the suburb im in (2066) and says no known issues or updates occurring. Next they asked me to reset network settings again and restart the phone. I explained that i just finished resetting my network settings twice about 2 hours ago and also have restarted my phone 4 times. I have also gone through all the network settings on the phone and ensured that 3g, data roaming were enabled and wireless was turned on. WEasnt good enough for them. Had to waste another hour on the phone with them doing tests. They then run off a lot of suburb names and asked me if i was in any of them as they were known issue sites. As i was not in any of them or even near any of them i told the rep. I also advised the rep that i have driven around for a good hour and have been through approx 20 different suburbs in that time and still no data or 3g activity at all. It was then that the vodafone rep advised there is a nsw wide issue with 3g at the moment and there was no resolution time. I was told the reset network settings one more time and call back in 24 hours if i still had the issues.

Called back today which was about 36 hours with no data or 3g on the phone. Explained that i was pissed off big time with the network coverage. Especially since i have the following history with vodafone this year alone

- january this year (2011) i logged 2 issues with the same sort of problems. Took a week to fix it then,

- Febuary issues with service and call drop outs, data services non existant and people calling me going straight to voice mail.

- march i logged a issue where i was not getting mms pictures or sms's that were sent to me, and for some reason i would get spammed with messages a week later at 1am or 4am or 2am in the morning waking me up all the time.

- april i had issues with the messages again coming a week late and at all hours of the night. Vodafone proceeded to give me 3 months no bills and advised by june/july the network coverage issues would be fixed.

-July still having mms and sms issues, and now on top of that whenever is send a mms to anyone not on vodafone mobile service they will get a link sent to them to access it from the internet instead of the picture

-September service and data dropouts again

-December (2011) as noted in the beginning of this post.........

I am sick to deaf of this crap and this weekend (2 days from now) i am going to optus to cut over my number. I will then call up vodafone and tell them they can kiss my butt goodbye. I recommend everyone who currently has vodafone service do the same because they are only getting worse.....

14 Dec 2011 09:41:49 PM: Indeed a very poor service all round by the sounds of things!

Does your contract finish this weekend?

You still have to advise VF that you are terminating the contract on or before its'anniversary, the contract does not automatically cease. Judging from other contributors experience you may be in for a long wait for the number to port across to Optus from VF, some people have identified taking longer than 7 days!

If you are unilaterally breaking your contract with time remaining on the contract you may be heading for a black mark against your credit rating..............use caution.

Personally If I were you I would contact the TIO. Tell the TIO you have tried unsuccessfully to resolve the issues with VF, a simple cut and paste of the above will suffice, on the TIO on line form. VF have 10 working days to contact you and try to reach a mutually agreed resolution.

I think your resolution may be termination of the contract as it appears a long term unresolved problem.

TIO contact details at the top of the page under the How To Complain tab.

Vodafail.com Moderation Team
20 Dec 2011 07:07:10 AM: Update, I went to optus on saturday 17th of december and started the process to port over to optus.

I am still getting call fails when trying to make calls from vodafone and also my data is also still turned off. No internet surfing, emails or anything. I also still do not have 3g showing on my phone. 2 more calls to vodafone to try and resolve and the usual tactic of getting me to do a network reset and wait 24 hours. I asked them to escalate and they advised if in 24 hours it still doesnt work then to escalate. It is now tuesday 20/12 and my number has just ported over to optus. took 3 days to it to cut over as vodafone apparently has system issues (although ive been told that the delay is due to the amount of porting away requests). I also have 3 friends of mine who ported their number over and can confirm that it takes approximatly 3-7 days average across my 2 phones and 3 friends. I have also had 2 friends in the last 2 weeks port from telstra to optus and that only took a couple hours and was completed on the same day.

this is where the battle begins officially i was on a 2 year contract that was supposed to expire 09/12. I have a long history of complaints against vodafone with the amount of calls i have made and amount of complaints. I have also advised them that during the last 2 calls for support that if this is not resolved then i will be cancelling the contract and porting over to optus. I also told the representative to ensure that my comments were put in the case logs word for word "If this is not resolved in the next 24 hours i will start the process of porting across"

I will keep you guys updated as I know this will probably be a drawn out battle from now. I am calling them in the next 2-3 hours to close of my dealings with them. If that is not sorted out reasonably then i will be straight onto the TIO after that phone call.
20 Dec 2011 01:16:51 PM: Ok let the war begin.

Called up vodafone to disconnect my plan and ensure no further bills. Chose the option to disconnect and was advised of 30 minute waits as there service representatives were all busy. Hung up and tried a different route. This time chose the option for technical support and made progress. Spoke to a person after being on hold for 15 minutes only. Explained the situation and i wanted to talk to someone in the cancellations department as i want nothing else to do with vodafone. Another 20 minute on hold i actually get to someone who says can help. Well thats at least what i suspect i heard. I put the details across to the support rep as per the original post. I then proceeded to advise them that my number is already ported across to optus and this call is to ensure there is no early termination fee or ongoing bills.

The customer service rep escalated this to his manager and I spoke to a person called Savena. I then spent another 20 minutes going through the details again. She said she would consult the cancellations team and proceeded to put me on hold for 5 minutes. She came back and said well due to the fact that you ported over without talking to the cancellations team you are required to pay the termination fee as nothing can be done about it. I kindly reminded her that nothing is ever set in stone apart from the fact that i will never use vodafone again. I kindly said there is alot that vodafone can do after all the headaches they have put me through with the service and the crap support i have recieved starting with waiving any fees and letting me go my own way. She said she will now look into my case notes and go back to the cancellations team. Another 15 minutes on hold and she comes back. She re-iterated the fact that i ported before contacting the cancellations team then the fees remain.

So what vodafone are after
My number - termination fee of 810
My wifes number - termination fee of 730
Current months phone bill - 210

She then asked me why i didnt contact the cancellations team before porting and my answers were straight to the point as follow

1) didnt want to risk my phone cancelled and loosing my current number before being successfully ported as i know a few people this has happened to
2) Sick and tired of attempted solutions instead or issue resolutions (i.e. 3 months free bills and discounts on other bills)
3) Sick of being a ping pong ball bounced between departments where i can hardly understand the people i am talking to nor can they understand me
4) Sick of wasting my time chasing up issues with my mobile phone that never seem to get resolved

I also said thats fine, i have the amounts you want to pay. This is the last time i want to talk to you guys as i am now contacting the TIO. this call was basically a courtesy call to see if you can come to the table before i escalate it since you are not willing you can deal with the TIO.

I hung up and filed the online submission for this issue. I recieved the response saying someone will contact me within 10 days so stay posted for round 2
21 Dec 2011 06:48:07 PM: Phew!!!

Vodafail.com Moderation Team
3 Jan 2012 09:49:15 AM: And the call came,

Vodafail resolutions contacted me and i have given them the history. The outcome is

Waive the $810 termination fee for my number
waive the $730 termination fee for my wifes number
They will send me return satchels for the iphones

I will pay the $210 for the previous month service and i will send the phones back reply paid.

Then i will be at peace with the knowledge that i am no longer with or have any affiliations with vodafail

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20319 Someone from NSW thinks vodafone is Crappy Indian Call Centre at 14 Dec 2011 06:47:12 PM
I have been told that my service would not be working correctly for 6 months.
So i asked for compensation, i have been told that im getting 3 months and that is good enough.
I said if your telling me that my phone service will work correctly in 6 months, why can't i be compensated till that time. There response because 3 months is good enough.
When told that there notes are incorrect. I was told by THE BOSS (Bhupindar - ID # 30728) That none of his staff would ever make a mistake.

They want me to pay to get out of my contract even thought it hasn't worked correctly since day one.

I was down for 5 days when i signed up, because no one could figure out how to connect my service......

I'm not racist, but i really can't understand what the indian call centre people are trying to tell me 1. due to my crappy phone service which is always at 4 bars and it drops out all the time..... weird......
2. Due to them not understanding me, and us going around in circles.

I also was getting yelled at by my good friend Bhupindar - ID # 30728

VODAFONE your service sucks, your staff sucks....... you may as well dissolve the company because end of the day .. no matter how cheap your plans are... WE WANT DECENT SERVICE!!!!!!
14 Dec 2011 09:47:32 PM: Why have compensation when you want a service?

You my friend need to go to the TIO with this one. Their on line form takes less than 10 minutes to complete and VF have to contact you within 10 working days for an agreed resolution.

Furthermore a good lesson from the OP, get the CSR name, ID, record what was said and ask for the incident/issue number, it does have a tendency to ensure accurate records are maintained.

To the OP (and others) the TIO contact details are at the top of the page under the How To Complain tab.

Vodafail.com Moderation Team
15 Dec 2011 01:47:41 PM: I was also informed that they were not legally required to give our there id or any information except for there name and there company which they responded with "my name is Dave and i work for Vodafone Australia." well duhhhhh!!!!
16 Dec 2011 06:25:46 PM: @15 Dec 2011 03:47:41 PM


How odd and also very defensive of them.

Arguably for continuity of customer care it is in their best interest to provide this information!

Do they also refuse to give you an incident number?

Any help desk scenario be it VF or any other industry gives an incident number again for good customer care and customer relations to simply allow the CSR go to the incident, read the notes and start running with the ball.

I am not, however, surprised at your reply.

Vodafail.com Moderation Team

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20317 Someone from NSW thinks vodafone is echo problem at 14 Dec 2011 05:19:08 PM
Approx. 3 weeks ago I started getting an 'echo' when I called landlines. Since then I have spoken to 2 other people both on Vodafone with different phone both have same problem. I can not stand the thought of trying to get 'LARA' to solve it for me. Anybody got any clues??

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20316 Someone from NSW thinks vodafone is bad! at 14 Dec 2011 03:50:45 PM
Both mobile phone and wi-fi at South Turramurra just down the hill from the Highway is hopeless...drops out or cannot log in or can''t get a line...usually one bar signal outside and none inside.

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20313 Someone from NSW thinks vodafone is Hell at 14 Dec 2011 12:33:41 PM
just called vodafone for support and they are telling me to call back after 4 hours due to their technical issue not allowing them to access their own system. 4 hours? system failure? what a joke. yet another vodafail.
14 Dec 2011 03:50:40 PM: That's their excuse for everything mate. I bet you within that 4hr wait, the lazy indian's shift finished.

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20310 Someone from NSW thinks vodafone is Call centre sucks, but resolutions team are great. at 13 Dec 2011 03:44:50 PM
OK... my story is a long one, but I have a happy ending.

In short, there is a massive issue with the way Voda track data. They only track requests for data packets not actual delivery.

How do I know this? Cause it happened to me. I got charged for over 10GB of traffic while my phone crashed trying to do a Google maps update over the period of 5 days. I was working on a cafe renovation so didn't notice. Got an SMS and my bill - by the time I contacted Voda, I had chalked up over $1,300 in excess data charges without even using my phone!!

I wasted about a month with Voda call centre, calls, emails, "data investigations"... Got offered $300, then $200, then $50!??? off... the last call went for 1 1/2 hours.

I then went to the TIO after finding this website.

Vodafone resolutions teams got back to me straight away. Got offered $1200 off, the got offered full data fees removed along with a month of access off - during stuffing around with call centre when my phone was barred.

So am happy it's sorted, but the call centre suck. Don't waste your time with them.

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20303 Someone from NSW thinks vodafone is they suck at 12 Dec 2011 09:45:10 PM
when someone tries to call me they cannot get threw 70% of the time even if the caller is in the same room (tested) always have bad reception most of the time 2 bars if im lucky maybe 3 but then i try 2 make a call and alwats drops to 1 or 2 bars max to top that off if im lucky enough to get threw to a call it drops out meaning i have 2 keep trying and spend more money each time i try

im considering changing tel Cos even tho i have been with voda for 5 yrars the service in the last to years is the worst

when are they going to fix there reception issues if they dont do it soon they there will be no more vodafone in AU because they will have no more customers left

They suck

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20302 Someone from NSW thinks vodafone is Badly at 12 Dec 2011 04:17:21 PM
Been on my plan for 4 weeks. Every time I make a call, the receiver can't hear me for the first ten seconds, the call totally drops out. Nightmare! Shocking! Shambles!

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20300 Someone from NSW thinks vodafone is Very bad reception at 12 Dec 2011 03:40:18 PM
Reception is always dropping out. Numerous complaints made to vodafone.
12 Dec 2011 05:09:17 PM: If you have already complained to VF the next step is the TIO, their on line form takes less than 10 minutes to complete.

VF then have 10 working days to respond to your complaint to work out a mutually agreed solution.

TIO contact details at the top of the page under the How To Complain tab at the top of the page..

Vodafail.com Moderation Team

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20298 Someone from NSW thinks vodafone is Extremely at 12 Dec 2011 10:42:40 AM
Vodafone made a 'human error' and marked my account as deceased - therefore barring my service. They said a lady had called up with my mobile number and pin and asked to transfer my account into their name. After being on hold for 5 mins, I was told they were working on numerous applications at the time and had mixed up my account with a deceased lady's account. Not happy Jan.

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20297 Someone from NSW thinks vodafone is Very bad at 11 Dec 2011 05:45:22 PM
Dropped out calls, no 3G, no service in Sydney CBD

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20290 Someone from NSW thinks vodafone is very at 10 Dec 2011 05:57:14 PM
my mobile broadband credit ran out today less than 24 hours after a recharge. I called and they credited 200GB to my account which had been 'taken off'. Yet I have a 300GB charge for yesterday which can't be explained. Technician said most likely something downloaded that I didn't know about. I checked. No downloads. Historically I use less than 10GB a day!

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20287 Someone from NSW thinks vodafone is Very at 10 Dec 2011 11:42:39 AM
Support call to fix a discrepancy on my latest bill (overcharge by $120) results in the support guy muting me on hold for 15 minutes untill I lose it and hang up. Didn't once inform me of what he was doing! Pissed off cause I just signed my wife on to vodaphone for 2 years. Issue not resolved.

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20286 Someone from NSW thinks vodafone is Bad at 10 Dec 2011 01:29:56 AM
It takes me half hour to sign me in to my face book that's wi fi internet and mobile is another story I have to be in a special possition on my unit to get reception and times says only sms truly is voda fail

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20282 Someone from NSW thinks vodafone is Comical at 9 Dec 2011 08:13:16 PM
I recently got out of my contract with Vodafone after the TIO got them to get in touch with me. They offered me their usual crap when i complained, i.e. sign up on a new iphone for 24 months because it will work better (which I didn't want and 'huh?' to the suggestion!), just wait a few months and see if it improves (?!?!?), try taking a pre-paid SIM from another provider and swap it over when you go to an area where you know you won't have signal (huh?!). After I complained to the TIO, their Resolutions team tried to call me but despite having 2 bars of signal, call completely bypassed the actual ringing bit and went straight to voicemail. I called them back from a landline. Oh the irony!
10 Dec 2011 06:56:09 AM: Well done for getting out of the contract.

Appears VF are trying new tricks to retain customers, the best one on your list is :

try taking a pre-paid SIM from another provider and swap it over when you go to an area where you know you won't have signal (huh?!)


Vodafail.com Moderation Team
15 Dec 2011 05:13:59 PM: They tried that one on me too

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20281 Someone from NSW thinks vodafone is coverage at 9 Dec 2011 04:15:50 PM
Winston Hills, just north of Parramatta hardly a non coverage area. Atleast 4 out of 10 calls have drop outs.

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20275 Someone from NSW thinks vodafone is at 9 Dec 2011 12:29:40 PM
Just received my new iphone today even though I cancelled it 3 days ago. After waiting for the phone to arrive for 3 weeks I called customer service and was told there was a backlog of orders and they were out of stock. I told them I want the order cancelled, they told me it would take 48hrs to process. They sent me the phone anyway. I didn't know what it was and opened the box when it was delivered so now it's mine whether I like it or not. I decided then I would go ahead and activate it. Have been told since I am transferring from 3 to Vodafone I won't have service until perhaps Tuesday but they can't promise anything. What the!!!!!!!!!! This is not a good start to signing up with Vodafone. There is apparently a problem with the whole network. When I check the website it mentions nothing of a problem with the network today.

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20269 Someone from NSW thinks vodafone is Infinite at 9 Dec 2011 10:18:22 AM
My BlackBerry 9700 bricked it (reboot issue) within warranty period and Vodaturds are refusing to repair/replace because it has a scratch on the casing... yes, a scratch on the casing that is completely unrelated to the bricked issue. It is Vodascam basically writing themselves a get out of jail free card. I have taken this is up with TIO.

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20263 Someone from NSW thinks vodafone is E? at 8 Dec 2011 01:12:14 PM
I live in Tamworth and can't get 3G, all my phone constantly says is 'E'. Not to mention that i lose signal almost by walking past a tree.

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20262 Someone from NSW thinks vodafone is at 8 Dec 2011 12:20:56 PM
I was rescinded from my contract, i paid the final invoice and 6+ months on i still get an invoice, but saying i owe them -$26.00.
They can keep that $26, (from experience) the time, effort, stress, trying to translate Indian calls etc is not worth the $26 if id ever see it.
Imagine that, in this day and age, we are afraid to call and demand for what is ours.
Unbelievable vodafone
8 Dec 2011 01:09:56 PM: that's what their whole business strategy revolves around.

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20261 Someone from NSW thinks vodafone is Pathetic at 8 Dec 2011 11:28:13 AM
I have been a vodafone customer now for over 5 years. Only using cheap phones for most of the time with poor coverage, mostly none in my suburb. My suburb must be one of not too many that are part of the capital city and receive no signal.

Recently I was giving my 6 monthly blackspot report and the tech guru said that it was the phone this time not the carrier. He suggested I move from my nokia 6500 classic to a htc legend. The new 3g network was fully compatible and working well in my area. After much thought and reading some good review on cnet et. al. I went to the shop and signed up with this new phone for two years.

Not only was I taken hook, line and sinker, this crappy phone now spends more time frozen than anything else. It drops signal for no reason and txt messages take even longer that ever to send and receive.

Recently I went to Fiji for a wedding. I wanted my voicemail turned off and global roaming turned on. I was at Sydney International airport to see the staff at the kiosk there. After them turning me to the customer support crew(Indian Call Centre and Lara), it was supposedly turned on. On arrival at Fiji no network coverage at all, from Nadi to the coral coast, nothing. Upon return to Sydney I received voicemail notifications. When the next bill arrived I got charged for it. So I rang Vodafone and they would not withdraw the fees saying that I was overseas and I had my voicemail inbox turned on. I told them about the "customer service" at the airport and they had not changed a thing. My dad came with me to Fiji and he had the same result.

I was recently job hunting and missed four jobs because of poor network not receive voicemails. When a job finally comes up my bosses are so programmed to ring mobiles that when I was required for a shift I didn't make because I didn't know about it I was fired for failing to show for work.


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20260 Someone from NSW thinks vodafone is extreme!! at 8 Dec 2011 11:08:09 AM
VODAFONE DOESNT WORK!!!!! I have to go outside to make a call and i live in Sydney suburbs! The staff at vodafone really are pleasant, but they keep changing their story. "please understand, i am not lying to you...your service levels are excellent" (said in an indian accent of course. "its very true vodafone are experiencing issues during our upgrade, but your area is very good reception... oh, well it will be good at the end of this month.....next month....march 2012..... september 2012" and on and on it goes. They have suggested i can switch off 3g when i go inside a building and simply just turn it back on when i am outside...this may help they say. I am paying for a service which does not work. Coffs Harbour last week -zero service unless i walked to the top of a hill. Coffs that is, not lightning ridge!
This company is a joke! I notice if you call for a new service you connect to an aussie but as soon as you require assistance the call is diverted overseas. They try really hard and are most pleasant but sometimes very difficult to understand. VODAFONE I WANT MY MONEY BACK!! NOW!!!!!!!

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20254 Someone from NSW thinks vodafone is Should Fold NOW at 7 Dec 2011 09:49:43 PM
8 Dec 2011 04:27:39 AM:
Thanks for the link, now displayed on the Facebook page located here:


Vodafail.com Moderation Team

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20253 Someone from NSW thinks vodafone is Very Fail at 7 Dec 2011 09:44:03 PM
Live in Epping NSW, no reception, SOS all day today. First time, very unhappy.

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20252 Someone from NSW thinks vodafone is at 7 Dec 2011 05:03:05 PM
Have SOS only messaged displayed on my iphone. Been there since 10:00pm last night :(

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20249 Someone from NSW thinks vodafone is Terrible at 7 Dec 2011 04:11:14 PM
Living in Shellharbour no service at all sitting in my house you have full bar reception and as soon as you pick it up the reception drops to 1 bar and the call drops out. I will never ever spend a sent with vodafone again when contract runs out... my wife is with crazy johns and they are exactly the same...

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20247 Someone from NSW thinks vodafone is Almost cost me a Job at 7 Dec 2011 02:28:14 PM
I got a Text message this morning at 5:56am, It was sent by my brother at 8:00 last night,
And today i recieved a call from a job agency saying they have left 2 voicemail messages. Ive recieved neither.
Last time about 5 voicemails arrived at once but going back about 4 days.

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20246 Someone from NSW thinks vodafone is Very at 7 Dec 2011 01:06:24 PM
1. Never paid a credit they promised.
2. Direct Debit was due to come out 19th Nov. It didn't come out
and a week later I call as I didn't see the transaction they tell me no funds are owing. Since then receive a bill saying no overdue funds! Then today get a sms saying I haven't been keeping up with repayment plan??? I call them they tell me the payment never reached them on the 6th Dec ???? Of course after being told that I had no funds due I paid other bills. And now have this bill and the previous to pay right before christmas ???? $450 !!! Plus they promised $149 credit that they said I declined ! Someone help me
7 Dec 2011 03:41:27 PM: Take this matter to the TIO, tell them what you have told us.

The TIO on line form takes less than 10 minutes to complete, VF then have 10 working days to respond to your issue.

Hopefully a mutually agreed satisfactory outcome may be achieved..........even termination of your contract.

TIO contact details at the top of the page under the How To Complain tab.

Good luck!

Vodafail.com Moderation Team

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20245 Someone from NSW thinks vodafone is ridiculous at 7 Dec 2011 12:15:50 PM
Vodafone called to discuss a new contract, on a day where I can't get any mobile data and phonecalls are dropping out... Good Luck!!!

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