26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain

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11008 Someone from NSW thinks vodafone is Total Fail at 7 Jan 2011 04:24:35 AM
No reception all day yesterday, and most of today. Couldn't connect anywhere at any time. Hopeless.

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11004 Someone from NSW thinks vodafone is run by a bunch of morons. at 6 Jan 2011 11:18:27 PM
Vodafone is still trying to hide all their problems, they cannot keep up with the increasing demand. their networks and customer service networks are not suitable for such high demands. if they cannot provide a fair service, why are they being allowed to continue to fraud their customers?

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11002 Someone from NSW thinks vodafone is If I could actually pay them to never have to think of them again I would at 6 Jan 2011 10:46:47 PM
After a year of drop outs, poor reception, useless data coverage I finally changed my telco.

Happy to pay the exit fee and final bill - IMPOSSIBLE!!!
The store can't cancel the contract - you have to call customer service.
45 minute wait on hold - I get told the contract was already canceled when my number was ported (apparently the store did not have this information), told to just wait for the bill.

Receive notice of bill in email, click on link to pay bill and I have to enter in the amount to pay - I have no idea, and I have been blocked from entering the myvodafone website now because I am with another carrier.

Call to find out how much to pay, wait for 10min on hold then use call back option (will be 30-40 min) - 2 days later no callback

I call again, this time 40min on hold - your bill is $89.83 I am told, now you can pay it.


I try to pay online and get a message telling me the information is wrong, you have to call 1555 - (now clearly this number is not the right one for me now) - another 40 min on a $1 a minute 1300 number coming up, awesome!!!


Can not wait to get a reminder notice and probably a late payment fee.

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11001 Someone from NSW thinks vodafone is fail as at 6 Jan 2011 10:41:15 PM
no 3g coverage what so ever. over vodafail, paying money for nothing. i want compensation. they continue to sign customers up when they clearly know they cannot provide them a fair service. they cant even hire enough call centre attendants to keep up with the amount of complaints they are recieving. bunch of frauds. ACCC should act now. all these clueless consumers signing up for a service which they don't even recieve.
vodafone should be ashamed. stealing money off consumers.

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10994 Someone from NSW thinks vodafone is ridiculous at 6 Jan 2011 09:24:31 PM
long gone is customer service.
30 min wait whilst listening to untuned radio to speak to a person in indian call centre who then explained to me they were extremely busy due to the merger of 3 customers... what crap. then i was told she would put through to another line so i could activvate my new sim. Aftter my transfer went through finally, the message said it was outside of business hours please call back and it hung up on me!
I have ignored the 30 or so dropped calls a day, thinking that was the price i had to pay for an "unlimited" service.. it never works. now i have iphone4 and cant get it working. silly me for resigning with what used to be a great company. now they are greedy.

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10992 Someone from NSW thinks vodafone is embarrasing at 6 Jan 2011 08:51:51 PM
Jan 6. 9PM wanted to make a call - no coverage in Rockdale area. Now is 10:50PM still no coverage.

A relative of mine traveled home alone being quite a bit ill. I want to reach to her to know if she had a safe trip to have some peace of mind, but I simply cannot. What if she had a difficulty and needed to reach to me?

Imagine my feelings now, "sitting on needles".

If this is a tech maintenance they could've notified somehow about the outage time frame just for common courtesy sake.
Otherwise, this is simply outrageous.

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10991 Someone from NSW thinks vodafone is 100 fails at 6 Jan 2011 08:40:32 PM
I have signed up online with the autoclub membership for a $29 cap over a 12 month period. As an NRMA member I am supposed to receive 10% the total cap and also am entitled to the first three months free. I also purchased the Mobile Cover Me insurance for $10 a month.
After receiving my first bill, I found that I am connected to a $29 cap over a 24 month period and did not receive the 10% off nor the first month free, and I was not cover by the mobile insurance.
I have waited on the phone twice for 45 minutes and then the call hangs up. The first call that manages to reach account enquiries result in the phone being transferred to sales because apparently the information was incorrectly entered when I purchased my phone and plan. When the operator in sales finally answered she laughed at my problem and said that she was sorry but had to transfer me back to account enquiries however she would put a big note explaining what to do. So she re-transferred me to account enquiries and after 1 hour the reception died.
So I decided to try the next day. After getting through to account enquiries she was ready to transfer me, this time to account activations. 24 minutes later, my new BFF Lara says there's a technical difficulty and will have to call again later, and abruptly hangs up.
For the rest of the day I tried again and again. Numerous times getting the option for Vodafone to return my call 'in about more than 30 minutes' but 2 hours later, still no call back and so I try again.
The final call of the day began at 7pm but this time Lara did not ask if I'd like a call back, so I waited.. had dinner.. waited.. fed my dog dinner.. waited.. watched some tv.. and am still waiting. It has now been 3.5hrs (10.30pm) and I am surprise surprise, still on hold.
My brother decides to try to call customer care and finds that pretty much every enquiry service is only open between 8am-8pm.
I guess they weren't planning to tell me that they were closed and not intending to answer my call, even though Lara says 'hang on, we'll be with you really soon'.
7 Jan 2011 07:55:31 AM: Try heading into a retail store. I know that sales staff are able to activate the mobile insurance for $9.95 a month in store with just a few clicks of a mouse on your account.
Sales reps also have a different number to call. It is still for a team based in Mumbai but the wait times tend to be shorter and they should make the call for you. Still leave yourself an hour though if you go on a weekend when they get a lot of calls from retail staff

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10989 Someone from NSW thinks vodafone is Extreme at 6 Jan 2011 08:38:33 PM
Always not connectable, cannot dial out even in the City area. Although with full bar of services, people can't contact me or I cannot dial out. Therefore I have loss alot of business due to Voda fail. Tried to ring vodafone customer service for setting up global roaming, but waited for an hour the line disconnected itself, I tried 3 times but still without any responds. Going overseas tomorrow but still cannot get in contact with Vodafone to set up my global roaming, don't know what I should do.

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10986 Someone from NSW thinks vodafone is Gonsky! at 6 Jan 2011 07:58:56 PM
For years I have had between zero bars to maximum of 2 bars of reception on each of my different handsets that I've had at my holiday house at Jervis Bay. (Definitely not a problem with the handsets). I put up with that. As for Sydney, I always seemed to have more dropouts & bad quality than all my friends on other networks. I put up with that as well. Recently I just discovered that I have been missing calls altogether, the calls had not even registered on my handset. I didn't believe this at 1st but when I check my friends call logs on their handsets, I confirmed this. I have blissfully been unaware of this and believe it's been happening for a long time, This has now officially become beyond a joke. I will be making a complaint directly to the Telecommunication Ombudsman next & will try to get out of my contract. I don't want credits or a free handset to stay on their network. Communication is a key aspect of life & when this is being disrupted, one has no choice but to take action. Loyalty goes through the window. I sincerely hope Vodafone sort out all their Network issues, but I won't be staying with them anymore. Ta ta Vodafail!

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10985 Someone from NSW thinks vodafone is Bad... but have one last chance to redeem... at 6 Jan 2011 07:44:36 PM
While not as bad as what you guys all sound like you are suffering, im simply trying to get my hands on a HTC Desire HD on a cap plan for 12 months.
Ive been to the store 4 times in the last 6 weeks, and on the phone twice and waited on hold for over an hour each time.
Order of fun:
First store visit: No stock.
Second store visit: Closed for renovations.
Third store visit: Problem with the computer - cant select the desire HD.
Call customer assist for upgrades and wait more then 1 hr: The problem the store had was more then just the store - was vodafone australia.
Call customer assist for upgrades and wait more then 1 hr AGAIN: Cant ship to PO Boxes - first excuse was 'we use AaE'. Sorry but i get AaE deliveries weekly to my po box... Second excuse was 'we need someone to sign for the parcel'. I have to sign for the all the time anyway and its no big deal (at the post office). Guy hung up on me.
Fourth store visit: Yep we have stock we can select it, but weird, none of our upgrade requests are being processed.

I should point out that its a 45min drive to the nearest vodafone store for me, and then home again... and thats 4 times now.
I will go again this saturday, and if they cant, FINALLY provide me with a phone upgrade... ill be leaving and never looking back. Hello Telstra please take me back again :D.
6 Jan 2011 07:55:18 PM: oh gosh......why go back again? That sounds so horrible, and you were trying to BUY something from them. HTC desire HD may also be overrated....especially for the trouble you've gone to, AND you can't be sure it'll work properly on their network.
6 Jan 2011 08:18:20 PM: Actually not shipping to P.O boxes is the standard for ALL courier companies in Australia, and as with any contract you do need to be there to sign for the phone as by signing for the phone you are commiting to the contract. As much as I hate Vodafone atm, what you have described (at least the two points I have re-raised), are standard in Australia.
6 Jan 2011 08:19:33 PM: http://www.scorptec.com.au/help/delivery/

"Most couriers also do not ship to PO BOX delivery address, so for large items or goods sent via couriers we do not recommend customers to use PO BOX as delivery address, it must be a physical address. "

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10984 Someone from NSW thinks vodafone is Wrong Ccharges +Drops at 6 Jan 2011 07:43:26 PM
This is the third time i have received a bill out of my contract.My contract is for 49 a month and the bill come for more than 300 dollars,completely out of the conditions of my contract.Also i have my daughter working in Canberra and is impossible talk to her becouse the call just droop constantly.Also this problem hapen in locals calls making no worst to have a mobil with vodafone service.Pleasr i need help,becouse they constantly are abusing me.

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10983 Someone from NSW thinks vodafone is Fail Whale at 6 Jan 2011 07:30:13 PM
Drops outs. Poor reception everywhere. Crappy customer service. And stupid "free" messages sent to me at 1 in the morning!

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10981 Someone from NSW thinks vodafone is FAILED!!!! at 6 Jan 2011 07:23:47 PM
I can't believe i just received a msg which had been sent at 12.03AM !!!!! it is now 9.20 PM !!!! WT....? this is totally unacceptable - i pay good money for a serrvice thats NOT being delivered. I have just found out that although i pay full cost for my service i only actually receive 20% voiceSMS... my phone rarely has coverage - most days when i go to make a call or txt there's no coverage & im only allowed EMERGENGY CALLS ONLY !!! this is what im paying for apparently & im far from happy about it..

Vodaphone is providing me with 20% coverage - this being the situation - i believe that i should only be paying for what im receiving! 20% of the total cost.. 20% for 20% !!!!!
7 Jan 2011 06:00:30 AM: Dont be ridiculous,such an outcome would be totally fair and reasonable!
not what vodafone is about

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10978 Someone from NSW thinks vodafone is Get over it at 6 Jan 2011 07:03:47 PM
I'm not in a mess, does everyone who have complained on here actually know how pathetic you guys are? Before the media, and before this crappy website was developed, did you once complain about coverage? Did you try to discuss the issues with Vodafone? Or do you just want to be a follower and jump on the bandwagon with everyone else? Why sign up with Vodafone in the first place if you know that the coverage is not the best? You get what you pay for. The coverage I have is not that good, but I chose Vodafone over telstra, because testra are complete twits. How about the creator of this site, makes a site about telstra? or is the creator a telstra employee? Here is a suggestion for the nake of the site about Telstra - HELLstra.com - I'm sure there will be a lot more complaints on that site than this on will ever get, and who knows, this comment probably won't even make it. Give Vodafone a chance to fix the problem, it can't be done at the click of a finger, but their webiste does state it will be done on the next few months - http://vodafone.custhelp.com/app/answers/detail/a_id/3730
6 Jan 2011 07:08:39 PM: So why are they still signing customers up? and why are they charging customers for a service that doesn't work?

Sorry, but the only one that is pathetic is you for coming to this site to post your little rant. This site was created so those that have been experiencing problems can see they are not alone, but you came here to troll like some vodafone employee trying to save their job.

Telstra doesn't suffer any of the coverage, dropouts, and network failures that Vodafone suffer from. The only thing Telstra and Vodafone have in common is the pathetic call centres/in store sales people.
6 Jan 2011 07:16:43 PM: Answer me this, why are people still wanting to sign up to Vodafone?
6 Jan 2011 07:20:27 PM: Because not everyone is not aware of the problems, because Vodafone are not informing customers as they sign u of the major problems their network is experiencing. So people still sign up thinking '''oooohhhhh they are the cheapest out there, but I am sure it will at least work''' ... When in fact it just doesn't work.
6 Jan 2011 08:33:57 PM: you obviously havent been with vodafone have you?
these problems have been going on long before the site was created. just gives us a chance to express ourselves and maybe they will take the hint... eventually.

get off the site, why dont you start your own telstra hate mail and leave us to ours.

6 Jan 2011 08:35:17 PM: @ 6 Jan 2011 09:03:47 PM: I'm not in a mess,..........are you sure???............. does everyone who have complained on here actually know how pathetic you guys are?...........huh? not totally sure what you mean?............. Before the media, and before this crappy website was developed, did you once complain about coverage?...............yep all the time for me and I know many others as well, simply not satisfied with Vodafail's performance.......... Did you try to discuss the issues with Vodafone?............many time via 1555 and their facebook page............. Or do you just want to be a follower and jump on the bandwagon with everyone else?..........nope I am a leader and wear my underpants on the outside........... Why sign up with Vodafone in the first place if you know that the coverage is not the best?...........it has got decidedly worse over the last 6 months............ You get what you pay for...........ahhhhhh, that little chestnut.........so similarly if I purchase a Merc rather than a Nissan, the Merc deserves to get me to my destination as it cost more, right? The coverage I have is not that good,..........honesty is a good policy........... but I chose Vodafone over telstra, because testra are complete twits........name calling, again........ How about the creator of this site, makes a site about telstra?...........How about the OP of this thread make a site about telstra?.............. or is the creator a telstra employee?......No he is not! Here is a suggestion for the nake of the site about Telstra - HELLstra.com - I'm sure there will be a lot more complaints on that site than this on will ever get, and who knows, this comment probably won't even make it...........there is your challenge, off you go. Give Vodafone a chance to fix the problem,......they have had their chance........... it can't be done at the click of a finger, but their webiste does state it will be done on the next few months - http://vodafone.custhelp.com/app/answers/detail/a_id/3730 Exactly when???
7 Jan 2011 06:10:33 AM: Hey genius,this site was set up after vodafone tried to rip the creator of this site off. They sold him something that didnt work and refused to release him from his contract. He also had a hard time getting thru to customer service and getting a resolution, THAT IS WHY this site was created!!
I certainly never had problems with vodafone until 18 months ago. I didnt shop around for the cheapest,I was always happy with evry aspect of vodafone until then.I previously reconmended friends,family and colleagues join vodafone because it was a good network.
Get back to work at vodafone and serve some customers
7 Jan 2011 09:36:03 AM: To the original poster-
"Give Vodafone a chance to fix the problem, it can't be done at the click of a finger, but their webiste does state it will be done on the next few months " Many people,like me, pretty much only have mobile phones in case of emergencies-AND-in case the landline isn't working.Do you understand that we can't wait for some unspecified time in the future for the service we are paying for to be fixed? And VF is not helping by signing up even more people, lured in by what seem good deals,further overloading the network, and then the new customers are then further overloading the network trying to get through to customer service.

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10974 Someone from NSW thinks vodafone is worst ever carrier at 6 Jan 2011 06:39:19 PM
i don't know how they can be so bad so consistently, it's not like it happens every now and then, it is every day, day after day. Voda mobile broadband is a very poor attempt at trying to provide mobile coverage, even when i call up to make a complaint, they can't find my suburb and then they tell me it is very good coverage, even though i haven't been able to get online all day, then during the middle of my complaint the call drops out.... So then i call them back insistent on telling them i have a real issue and i get the message that the support desk is no longer open......These guys have got to be joking, i want out now.....

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10973 Someone from NSW thinks vodafone is Alot! at 6 Jan 2011 06:39:18 PM
My reception is hopeless I have to stand on one foot and lean a certain way to get any reception. My new (6 month old) Nokia N97 died - they refused to fix it under warranty due to alleged water damage??? It never went near the water! I am over them...
7 Jan 2011 08:01:50 AM: Sadly Nokia never ever cover water damage under their warranty terms and conditions. Where did you send it to get assessed - was it the vodafone service centre, through a store or at nokia service directly? Wherever you sent it you can request the photos of the liquid damage. The technicians are required to take photos of all phones classified as liquid damage so you can see the rust/mould etc for yourself. You don't need to be near water it could be steam from the shower, rain, exessive sweat, humid weather etc etc.
If you have insurance you can use the photos to gain a new phone. Hope that helps

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10971 Someone from NSW thinks vodafone is EPIC! at 6 Jan 2011 06:19:38 PM
No reception, crappy service

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10967 Someone from NSW thinks vodafone is Massive Fail at 6 Jan 2011 05:28:56 PM
Been experiencing drop outs for 12 months now. Soooo pissed off. Want to cancel my account but disconnections is not available, been on hold for over 30 minutes.

Vodafone sucks.
6 Jan 2011 05:54:26 PM: When in doubt, give the TIO a shout ;)

Check out the 'how to complain' link at the top of the page. Best of luck and make sure you report back on how you go :)

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10965 Someone from NSW thinks vodafone is Superfail at 6 Jan 2011 05:19:33 PM
I purchased a HTC Desire HD from Crazy John's Port Macquarie in November 2010. I have never been with Voda, always had Optus as my phone provider. I really wanted to get this phone as I had a iPhone and wanted a switch.....Voda were the only one's offering this phone at the time. Since then I've had nothing but problems calling anyone, anytime. I've had to make as many as 16 calls to retrieve voice mail messages, even when the phone says i have full service. It's not uncommon to make 6 connection attempts before connecting to a number, it's just crap. There is no point ringing Voda by the messages relayed on this site.

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10962 Someone from NSW thinks vodafone is EXTREME FAIL! at 6 Jan 2011 05:06:15 PM
EVEN THEIR PREPAID SERIVCE SUCKS!!! tried to check the internet... no deal. try to make a call, no service. try to send a text.. only the next day

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10961 Someone from NSW thinks vodafone is Totally! at 6 Jan 2011 05:05:57 PM
Have been a loyal Vodafone customer for many years, but since I signed up for another 24 months to get an iPhone 3GS, have had nothing but network dropouts, dropped calls and missed calls. Because I use my phone for work, I had to switch off 3G to improve the network signal, but now download speeds are terrible, which pretty much defeats the benefits of having an iPhone!
6 Jan 2011 07:05:21 PM: Come on, Vodafone has fixed those few minor glitches in the system, it has to be a faulty iphone
6 Jan 2011 10:36:35 PM: @6 Jan 9:05pm
i dont have an iphone 3gs, i had 2 other phones, same problem, brought 1 phone back 3 times, same thing happens. brought the other 1 back twice, same thing. does this sound like a hardware issue to you?
7 Jan 2011 06:17:46 AM: Come on, the problem cant be with the network, if its not hardware then perhaps its the neighbours vacuum cleaner causing interference

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10958 Someone from NSW thinks vodafone is terrible at 6 Jan 2011 04:46:41 PM
absolutely no service in Carlingford 2118. Can't even make a complain.

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10956 Someone from NSW thinks vodafone is EPIC FAIL at 6 Jan 2011 04:40:39 PM
In short I am a disgruntled Vodafone customer after using the service for more than 6 years. After my relentless attempts to contact Vodafone customer support to resolve my issues (the usual dropped calls, no reception, poor battery life and delayed voicemail messages) I have no choice but to search for a new carrier.

Just today 6th Jan 2011 - I called vodafone call centre 1st 3 times was cut off afer 30 mins each on hold - the 4th call went for 1hour 20mins. I complained about my famous "no service / searching" on my apple i-phone - Ihave 8 months remaining on my contract and all they can say is - Oh sorry sir - we are always upgrading our towers (6 years you told me this) and I will credit your bill this month - Big Woop$69 !!

Now they want to do a investigation to confirm the service / newtwork is fine in my area which goes for 2 weeks before they decide weather or not I can leave with out termination fees.

Its been 6 years thousands of $$$ Im sure you can spot me $500 and let me leave for good.
6 Jan 2011 05:55:11 PM: When in doubt, give the TIO a shout ;)

Check out the 'how to complain' link at the top of the page. Best of luck and make sure you report back on how you go :)

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10954 Someone from NSW thinks vodafone is extremely at 6 Jan 2011 04:38:49 PM
Missed a few calls in the last few weeks. Always had minimal coverage as I live in a valley. Very frustrating. Data download has almost stopped in the last couple of days. Today my phone is not accepting calls but I can ring out. Currently on the phone waiting for vodafone network people to pick up my call.52 minutes and waiting.
6 Jan 2011 05:14:06 PM: i also have to put my iphone on the windowsill at night to get one or two bars of coverage. Not good with teenage kids out til all hours. If I walk outside the coverage is the same. Big fail! Now talking to the network tech.

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10952 Someone from NSW thinks vodafone is Major fail at 6 Jan 2011 04:21:15 PM
Very dissapointed with regional coverage in nsw and qld ecen major towns on the pacific hwy. Paltry coverage in and around coffs harbour ( barely one bar of coverage in main centre of town) been a loyal customer for 12 years but i have sick of the poor service

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10949 Someone from NSW thinks vodafone is a failure for customer service at 6 Jan 2011 04:16:01 PM
Bad enough waiting on hold when calling the customer service number, but then to get an engaged signal without any information or message, and then to have the line drop out is totally inconsiderate.

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10948 Someone from NSW thinks vodafone is DROPPING IN AND OUT AND ONLY 1 BAR! at 6 Jan 2011 04:15:10 PM

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10947 Someone from NSW thinks vodafone is extremely! at 6 Jan 2011 04:07:15 PM
Vodafone does not work!
- trying to make calls out & won't connect
- on the phone to someone & phone drops out
- friends try to call me & can't get through
6 Jan 2011 04:18:01 PM: me again!
- i was originally on another account & moved to my current one 2 months ago. to change my number across was the most painful experience. not only was the vodafone call centre in india not helpful, but neither were the store persons. each gave me different advice on how to change my title. it took too long for vodafone to do this. not to mention each time i called vodafone i was on hold for 40 minutes before i even got to speak to someone besides "lara"!
- once i had my number free i called the same vodafone line like i had always done, however this time i did not wait on hold for 40 minutes. amazingly i was connect to deals directly within 2 minutes of being on the phone - INTERESTING.
- finally got my new phone & the owner of my old account was charge $400 for data usage of my new account (which i pay for). vodafone had wrongly charged them!!!!
- got my new HTC Desire HD which was recommended by the sales person only to be very disappointed that the phone's battery is appauling. obviously not vodafone's fault (but HTC's) however i ordered this phone at the reccommendaton of the vodafone salesperson.
- i even tried to complain to vodafone about how appauling the battery life is & after waiting on the phone for 40 minutes to speak to a consultant in india i told them my problem & he said no problem, let me just speak to one of my managers, i was then left on hold for 30 minutes only for another consultant to answer my call who had absolutely no knowledge of what i had told the consultant prior to her (even though he was supposed to be coming back on the line!!!!!!)

it's so good to know that i am not the only one with issues with vodafone.
6 Jan 2011 05:48:45 PM: I have an HTC Desire HD too, I was getting shocking battery life.. one particular day I had to charge the phone 3 times... I did some research and discovered that if I turn off 3g, my battery now lasts for 2 days... hardly any point having a fab phone when you can't have 3g on but the constant searching for a signal is what runs the battery in super quick time.. VODAFAIL
6 Jan 2011 11:48:50 PM: All phones last longer with 3G off, on any network. Pretty much common sense.
7 Jan 2011 06:22:44 AM: Hey smarty pants, the problem is voda network causes fone to continually search, thus draining the battery

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10946 Someone from NSW thinks vodafone is fullfail at 6 Jan 2011 04:06:10 PM
Getting in contract with vodafone was the biggest downfall i have ever had. Service is disgusting and charges cannot be explained.Call dropping, never get reception in my house even though I live on the third floor. Not to mention the customer service where you get no help at all.Would not recommend to anyone.

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10937 Someone from NSW thinks vodafone is what to do? at 6 Jan 2011 03:14:58 PM
I've been offered a $15 discount for 24 months with Vodafone. So I have to choose between having faith that Vodafone service will be good once all their upgrading is done - or get out now and go to Optus.


My two options here:


$45 a month (cause of the 24 month $15 discount)
16GB Iphone
1GB of data
$400 included
Unlimited FB and Twitter, myspace etc


$59 a month (includes payment of handset)
16GB Iphone
1.5GB of data
$500 included
Unlimited FB and Twitter, ebay etc
6 Jan 2011 03:50:57 PM: optus
6 Jan 2011 03:54:55 PM: In all honesty Telstra is the smarter move for the best coverage and performance, however if you cannot justify the extra $$, then Optus or any Optus reseller would be the next best option.
6 Jan 2011 04:01:35 PM: I don't have any faith that things will improve with Vodafail in the short to medium term. Their recent announcement of additional towers in the next three months is a staggering 5.6% of the towers they plan to put in over 12 months. Do you seriously think this will have any impact on improving the woeful experience we are getting?

Also they still want (disgruntled) customers to use their stunning service number of 1555 (together with Lara) to get things done. Hmmm I think I would run fast - but personally to Telstra.

In the meanwhile Vodafail continues to sign up new suckers to experience their stunning network.

Personally I don't think that they will survive unless there is drastic improvements within the next 3 months in all respects. They need to start by removing the PR spin and admit how bad things are and lay out concrete plans for improvement together with substantially reducing bills to customers until things are fixed.

If they plan on trying to tough it out I believe it will make people more determined to make them pay either via legal action or through the ACCC.
7 Jan 2011 06:28:52 AM: The money you save staying with vodafone is only going to buy you headaches, nothing else. Are the headaches going to be worth it? For you maybe, definitely not for me

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10936 Someone from NSW thinks vodafone is TOTALLYYYY at 6 Jan 2011 03:14:02 PM
Another day, another no service message. This might be understandable if I was in regional Australia but I am in Randwick, oh well there goes that meeting I was trying to organise for tomorrow- Grrrrrrrrrrrrr.

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10935 Someone from NSW thinks vodafone is cant complain if you cant talk to them at 6 Jan 2011 03:07:24 PM
Its bad enough waiting for over an hour on hold. Its even better waiting an hour on hold then getting a message "we are having technical problems you'll have to try again later"

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10934 Someone from NSW thinks vodafone is complete and utter fail at 6 Jan 2011 03:07:04 PM
i have had months of dropped calls, patchy reception, missing voicemails yadda yadda yadda you all know the drill.

so after studying up on vodafail, decided that the email approach would be the most efficient way to complain. But oh no, the VFail are obviously on to that - their goddamn online complains for is down! Seriously.

I got this message - Apologies, but our email form is temporarily out of order.

6 Jan 2011 03:36:26 PM: Well if they cant hear or see our complaints... then there is nothing wrong... right ??

Perhaps in time the word vodafone will replace "FAIL".
ie. "thats an epic vodafone"
6 Jan 2011 05:13:18 PM: hahahaha.."I think i just vodafoned my exam"

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10931 Someone from NSW thinks vodafone is Extremely at 6 Jan 2011 02:58:41 PM
We have been Vodafone customers for 12 years with phone and 10months with mobile broadband. 4 calls over 3 weeks and finally on the last call demanding to stay on the phone to cancel our internet as we have no reception. The last call is at present 50 min on the phone YES we are thru to the cancellation department. Demand the service you pay for as if we didnt pay we would have the debt collectors on our doorstep

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10929 Someone from NSW thinks vodafone is Data Coverage at 6 Jan 2011 02:32:13 PM
I've had a reasonable relastionship with Vodafone for more than 10 years but since going over to an iPhone last year and using internet/email/etc I have found them to be getting worse. At first I assumed that it was because of the low quality antenna in the iPhone but have since found that it is Vodafone as others in the same place as me using Telstra or Optus get good service. More recently calls are dropping out so even that is starting to get to be annoying! I have all but given up with trying to access the web unless I am connected to a WAN which defeats the purpose of paying for a data service completely!

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10927 Someone from NSW thinks vodafone is Hopeless at 6 Jan 2011 02:28:27 PM
After complaining to the TIO about my poor coverage and constant drop outs at SydneyOlympic Park ( still being investigated by vodafone) I was revered to this

Mobile drop-outs and poor coverage

The TIO regularly investigates complaints where consumers allege they were misled by their provider or its dealer about mobile phone coverage, or are otherwise dissatisfied about the level of coverage they are receiving. Most commonly, complainants seek the TIO's assistance in being released from their contractual obligations.

Where a complaint concerns allegations of misleading or incorrect advice, the TIO seeks information and evidence from both the complainant and the provider to attempt to ascertain whether the complainant has a sufficient case to be released from their contract. The TIO will need to establish:

whether coverage is poor and, if so, in which areas
what expectations the dealer gave the complainant about coverage (e.g. Did they guarantee coverage in certain areas? Did they show a coverage map?)
the extent to which the complainant has been able to use the phone
whether the complainant has moved
whether the complainant specifically told the dealer where they would be using the phone
whether the standard of service has changed
whether coverage differs depending on the time of day, weather, etc;
when the complainant first brought the complaint to the attention of the provider or dealer.
Information/documentation that might assist the TIO to determine these factors includes the written contract itself, copies of mobile phone bills, statements about any discussions that took place before the contract was entered into, and coverage maps.

The TIO expects a provider and/or its dealer to ensure a customer is adequately informed about the likely performance of their phone. Having said this, the TIO has regard to the experience and knowledge of the complainant in relation to mobile phones. The TIO also considers the customer's apparent level of understanding and therefore what could reasonably have been expected of them in the circumstances.

Where the available evidence suggests likelihood that the dealer provided inadequate, inaccurate, or misleading information about coverage, the TIO expects the provider to release the customer from any contractual obligations, without termination charges or fees. Depending on the circumstances of the case, the TIO might also expect the provider to reimburse and/or waive any access fees or other charges paid.

Where a complainant did not make their provider aware of a coverage problem until well into the contract, the TIO will question what caused the delay. Where it is apparent that the complainant could reasonably have raised the issue much earlier, the TIO will bear this in mind when considering what constitutes a fair and reasonable outcome in the circumstances.

In considering complaints about coverage, the TIO also considers the extent to which the complainant has derived any benefit from the phone. For example, where it is apparent that a customer is effectively unable to use their phone due to poor coverage, the TIO might expect a provider to cancel a fixed term contract without termination charges or fees even where the actions or advice of the dealer were not brought into question.

Next: Mobile facilities: installation and location

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10924 Someone from NSW thinks vodafone is Useless at 6 Jan 2011 02:24:14 PM
Just spent the past 2 hours on the phone to India, where no one could understand a word i said. Useless, unbelieveable.

One text i sent took 12 hours to be delievered (I was on the phone to the person when i heard the mobile in the background "Beep")

Where do i sign up for the class action ????

I Have been on hold now for over an hour, Lara hung up on me 3 times, B!tch

TIO are the only answer. I will never give Vodafone another cent - Useless

6 Jan 2011 10:43:16 PM: http://www.piperalderman.com.au/vf/ <---- sign up here :)
i just checked out the new update on it to, 9000 customers have signed up :)
i got this big big feeling that vodafone is gonna go bust man

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10923 Someone from NSW thinks vodafone is Extream Fail at 6 Jan 2011 02:21:17 PM
I have told by my wife that she called me for an emergency fair for over 10 times. But i didn't received any missed calls on my phone. None.....

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10921 Someone from NSW thinks vodafone is at 6 Jan 2011 02:03:15 PM
I have been with Vodafone for 15 years and never really had a problem. However, I have received moved to Kellyville - a highly delveoped metro area and we can not get clear mobile reception in our home. Calls are bearly audiable and they drop out frequently.

In June, I also had an issue with "mistaken identity" - where by we were being told to pay a bill that wasn't ours. Took days and spoke to call centres in India and Egypt with no resolution. The matter is with their "legal team". has been seven months and have not heard a response.

Ironically, with faith to Vodafone I tried to resign my contract with them yesterday... spoke to "Lara" 6 times and each time as I was being transfered the call would say "There has been a technical error. You must hang up and try again". I tried various options on their menu's with no success. I am trying to give them business and they can't even get it right!
6 Jan 2011 10:44:18 PM: *slaps you across the head*
are you for real? u wanna resign ur contract?
but ... why?
7 Jan 2011 06:34:02 AM: reminds me of the story of Egyptian cabbie who drove onto the footpath, beeping his horn, trying to get thru traffic.Knocked over an old man, stopped, jumped out of the cab and slapped the old man for not getting out the way.

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10918 Someone from NSW thinks vodafone is Extreme Fail at 6 Jan 2011 01:54:07 PM
Has anyone tried to get off contract even at expiry. I wen to the shop where I bough the ph, sorry we can't cancel was the answer, you must call Voda directly. called them at night on the 24/7 helpline. After 45 mins, sorry no cant do, you must call between 8 and 8 for that. they promised to call me, guess what no call. I tried again at 7.40 PM. Got through soon after 8, you've guessed it, no can do, must be between 8 and 8. called today from work, after 15 mins, had go back to work. sent three emails, gues what no response.

It gets worse. I have not used Voda for some 12 months due to very poor service, I signed elsewhere. So I'm stuck on a contract that I can't use.

Does anyone know of a company that will do anything to stop you from contacting them? How can a shop sell you a contract but that shop wont allow you to cancel the contract. What a miserable joke
6 Jan 2011 03:05:40 PM: Yes... not vodafone but their NEW PARTNERS... 3 mobile did a similar thing when I tried to cancel my contract with them, except they would transfer me to "disconnections dept" have me wait for around an hour then the call would be ended on their side. This went on for a couple of months I made around 10 attempts and gave up. In the meanwhile they continued to bill me for a service that had call restrictions on it as I refused to pay the bill until they cancelled my contract. I get the feeling there was no disconnections dept.. and I can see vodafone adopting some of the same tactics now they have merged their intelligent ways lol.

No more contracts.. seems to be the only way to keep them honest !

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10917 Someone from NSW thinks vodafone is EPICFAIL at 6 Jan 2011 01:52:24 PM
24 month contract for internet. Connection drops out for no reason all the time, often won't connect at all. Disconnected us for not paying a bill they never sent to us in the first place then they tried to charge us overdue fees on that bill. My boyfriend rang up and got given a different number to ring then that one gave him a different number to ring cause none of those people were of any use to us. Third number lied to us and said they have EMAILED (when we elected for paper bills) us the bill weeks ago, boyfriend gets shirty and makes a smart comment about the fact we have no internet so can't actually get our emailed bill. Check emails at parents place... magically no bill is there. Call AGAIN on hold for 1hour 40 mins to be put through somewhere else to be on hold for 18 mins to be put though to someone who is finally a nice helpful person and informs us that they don't even have an email adress for our account in their system so they never sent us a bill in any form then tried to charge us overdue fees. Also internet stick/dongle broke after like 2 months and they won't replace it we either had to pay 100 bucks for a new one or they would send ours away for ages to be "looked at" and offered us no replacement for that time so we would be paying for nothing basically. Just rubbish all round VERY fed up and trying to get out of contract early!!

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10916 Someone from NSW thinks vodafone is CRIMINAL at 6 Jan 2011 01:46:16 PM
Everytime I look at my iphone I see this little message in the top left corner stating ''No Service''. I signed up for the iphone 3G on a plan with "3" and am now wasting $70 a month. I use my home phone for most things now. Looking forward to going the "3 Class Action" I want my money back!.

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10913 Someone from NSW thinks vodafone is DATA CON JOB at 6 Jan 2011 01:38:46 PM
I had planned to run internet tethering through my phone and thought how bad can it be, my mate is doing with with Telsra... well I found out... very slow
not to mentioned 20 minute delays in SMS's, just yesterday I had to attempt to dial more than ten times to get a connection going.....


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10912 Someone from NSW thinks vodafone is Epic fail at 6 Jan 2011 01:37:53 PM
For the past 15 months I've been on the King St Wharf and Darling Harbour side of the city and have had poor Vodafone reception. I've warned people that I may not get SMS during work hours. Also, iPhone 3 and 4 data has been hopeless. I have to walk outside the building to get my Gmail.

However, my worst Vodafail story was in the first week after getting iPhone 3. I went to Mt Hotham which didn't have Vodafone 3G coverage. Vodafone actually 'roamed' me onto Telstra's 3G network (without warning me) and I blew my first monthly cap by ~$200 as a result of 3G roaming within Australia.

To this day, I feel they owe me $200.
6 Jan 2011 11:56:45 PM: Odd, I go to Hotham all the time and I always have coverage on mountain, using a 3GS. Never been charged roaming up there either...

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10910 Someone from NSW thinks vodafone is epic fail at 6 Jan 2011 01:30:12 PM
''No Service'' Evertime I look at my iphone I see this little message in the top left corner. Well that just about says it all really! they do not offer any sort of service. Phoned to complain and had a 55 minute wait to talk to someone in timbuktu who never understood a word I was saying. I am not too convinced he was speaking the same language either. Absolutely shocking! call drop outs, texts and voicemail messages arriving hours after they were sent and ''No Service'' Contract or not I am 'outa here'

Phil G

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10909 Someone from NSW thinks vodafone is very bad at 6 Jan 2011 01:21:12 PM
cant even get thru to them to speak to someone been on the fone over the past few days for 2 half hours

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10908 Someone from NSW thinks vodafone is Vodafone is USELESS at 6 Jan 2011 01:19:19 PM
Today I am unable to reach anyone and no one is able to reach my phone. I have rung Vodafone twice so far and each time I am met with the same problem.

A recorded voice saying : 'Looks like we have had a problem, please call again later good bye'.

Talk about HELPFUL!!!!!
6 Jan 2011 01:19:53 PM: I forgot to mention - I have full reception and still unable to make or receive any calls.

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10906 Someone from NSW thinks vodafone is is a failure and their CEO's, Managers etc should all resign at 6 Jan 2011 01:01:28 PM
Internet drops out 9 out of 10 times. Today I spoke to customer service and they told me network is fine..... I blame management at Vodafone Australia for not passing on the right information to customer service team at India. Vodafone's CEO and management are just LAZY. Atleast they could have forecasted this issue and implemented a back up. They should have known. Outages for 1 or 2 day is acceptable but Vodafone gave us an outrage for 1 month and still no fix. It's too late now coz Vodafone is in bad books now. Vodafone Hutchison Australia management is HOPELESS and should be ashamed.

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10905 Someone from NSW thinks vodafone is Cost me my furniture delivery at 6 Jan 2011 01:00:14 PM
THANK YOU VODAFONE for your constant drop outs and for charging me for calls that don't even go through.

When I received a call from my furniture delivery company to inform me my furniture had arrived, I hoped to organise with the driver on how to bring it up to my apartment. With the constant drop outs from "no reception" when my phone showed full reception, the driver finally gave up on me.

Now I am organsing for delivery again and paying for another delivery run!


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10904 Someone from NSW thinks vodafone is DATA USAGE CON at 6 Jan 2011 12:57:57 PM
6 Jan 2011 01:00:23 PM: Sounds like something a vodafone CSR would say to get you off the phone
6 Jan 2011 01:58:49 PM: To my knowledge your iphone (assuming iPhone) wont update itself, that's the point on the Application centre's update notifications.
6 Jan 2011 03:40:42 PM: Instead of updates wouldn't it be data dependent apps that are using up the data? The new Game Centre on OS4.1 logs in each time you play one of the games.
7 Jan 2011 12:01:07 AM: iPhones can't update apps by themselves, need to enter your iTunes password to do it. Also, 3G can't override Wifi, even ifthe Wifi doesn't have a net connection it will still try the Wifi.

Lay off the crack.

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10903 Someone from NSW thinks vodafone is at 6 Jan 2011 12:52:21 PM
I had multiple problems with Vodafone
Bad receptions
Delay in messages
Dropping off

During my travel overseas I did not have connection every second day for half of the day


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10901 Someone from NSW thinks vodafone is a Blue Whale sized fail at 6 Jan 2011 12:42:19 PM
So I decided to give vodamoan a call last night while i made sure i entertained myself with something else... expecting to wait. 40 mins later they answer.. in a very helpful tone mind you.. all happy happy :-)

I politely asked them why the wait was so long and their explanation was umm... kinda... not quite convincing. They were very busy in their call center but not because they have lots of customers calling them lol.. short staffed? I asked... No. She tried to get me off topic.. so in response to her question hehe I asked is there something wrong with their network... she says No..quite a few times reassuring me!! I mentioned that I didnt want to sign up a new contract if they are having network problems and I have difficulties getting through to them. She assured me that wasnt the case, altho never did quite explain the delay. So she starts asking me questions about what service I am interested in.. and I reply... could the delay be a result of vodafone failing to provide the services they claim to in their contracts? Or could the volume of calls be some of the 10,000 plus people who have logded their complaint on vodafail.com in the last 2 weeks and the have legal action pending? Have you heard of them?? Or could it be some other people who are in the same position I am forced into with my vodfone where I have to chase reception, constantly deal with dropped calls yet still pay the bill etc etc. I was met with silence from her end.

All of a sudden she suddenly became aware of the network issues.. and apologetic when I started to tell her the problems they have caused me over the last year lol.. so nice of them to care so much they apologise!!

Yet the "so n so" would have signed me up then and there if they could have, even tho i made my concerns clear.

They are doing the same thing 3 was doing years ago.. playing down their problems till you gave up or died from stress.

Say NO to contracts !!

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10900 Someone from NSW thinks vodafone is Ridiculous at 6 Jan 2011 12:31:21 PM
Vodafone have made a ridiculous mess of my last 3 bills. when I have tried to call them from my vodafone mobile and from a landline I have reached a recorded message that states "We are currently experiencing technical issues, You'll have to call back later" Then it hangs up on me. Atrocious. I had not paid these ridiculous bills and could not reach vodafone to discuss. I then received an automated call from Lara informing me that my service would be cut off if I didn't pay. I commenced part payment whilst trying to confirm the bill online through myvodafone website. I could not log in as the site would not recognise my password. I then asked for a new password and the site could not accept my answer to my secret question. I know my own Father's middle name... I have now paid over $1000 for the past 2 months bills that are drastically incorrect. My service has been deactivated and I of the 3 calls to 1555 that I have made today I have spent 25 minutes on hold only to have the call answered and my name asked then as I responded I was dropped inot limbo then cut off 3 minutes later. I tried again and this time was given an option for Vodafone to call me back ststing that I would not loose my place in the queue and that it would be more than 30 minutes before the call was returned. 3 hours have now passed with no call back. I am now on call 3 for the day and have been on hold for 10 minutes so far. I have cleared my account and can't even get through to them to get my service reactivated. I then need to contest 3 months worth of incorrect billing. FAIL VODAFAIL. I'm going to Telstra...
6 Jan 2011 06:51:51 PM: I had the same the other night because the bill was wrong! I called and waited 40 minutes, the lady answered my call the the line dropped out. Had to call again and waited another 40 minutes before my call was answered!

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10899 Someone from NSW thinks vodafone is no coverage, dont get msg's for days, internet well dosnt work 9/10 times!!! at 6 Jan 2011 12:25:18 PM
I cant believe myself & our business has been with Vodafone for the last 10 years with no problems, would have recommended them to all, then the last year its getting rediculous! I moved to Orange in the country had great service, no dramas, even got wireless broadband, great no probs!!! i moved back to Sydney early October omg, no service, cant get internet coverage, messages come up to 5 days late if at all, droped calls - i had to call my sons doctor in orange to get a referal changed for a allergy specialist in sydney very urgent his mouth swelled to a point of nearly closing his air way! it took me 30mins, at least 15 calls, even tryed my daughter phone, but that just as bad, shes with vodafone as well! What concerned me was what happens if he has a reaction that bad again an the phones dont work, he could very well die!!! No service!!! whats with that, many long waits to customer service, they actaully had me convinced that it was a fault with my phone!! No No No! Our business has suffered customers dont want to deal with a tradie they cant get hold of!!! Please they just need to fix the problems up!!! My daughters brand new phone 2 weeks old, same dramas you cant tell me that all 4 phones in our family are faulty with the same problems!!!

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10890 Someone from NSW thinks vodafone is MY VODAFONE INTERNET at 6 Jan 2011 12:13:18 PM

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10889 Someone from NSW thinks vodafone is on hold waited too long for an answer at 6 Jan 2011 12:12:00 PM
Just a simple question why the sim card have incoming call restriction. It took 2 hours on hold and drop out...

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10888 Someone from NSW thinks vodafone is In every way possible at 6 Jan 2011 12:07:26 PM
My coverage is the worst it has ever been. This has been going on for months. Sometimes it will be up to an hour that i can't use my phone. Today i have had no internet acsess all day long and now although i have full coverage i can't send or get calls or messages. This is a joke!

When i have called about issues in the past and to find out how to get out of my plan i have spoken to idiots who have just wasted my time. Plus ive had to wait on the phone for ages and had that message saying Vodafone will call you back. Never has called me back once. Considering i spend over $120 a month with them and have been with them for 10 years you would think it woukd be in there best interst to look after me. I guess not!

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10886 Someone from NSW thinks vodafone is Very fail at 6 Jan 2011 11:58:39 AM
No reception!!! Especially Internet service. (central coast area)

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10885 Someone from NSW thinks vodafone is Fail to the Max at 6 Jan 2011 11:52:40 AM
Lara, who apparently is supposed to recognise speech, has a vocabulary of about 10 words. And on top of that, when you finally get to an "English-speaking" person, it is usually the wrong department!

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10875 Someone from NSW thinks vodafone is sigh at 6 Jan 2011 11:25:39 AM
Well they've offered me a good deal to compensate for all the issues I've had. I said I want to think about it and get back to them. I've called them back, I'm on hold for at least 20 minutes so far and this entire time the sound /recorded msgs/music they are playing sounds like a distorted crackly robot. (!)

When they finally pick up I am not entirely sure they will be able to understand me.

Anyway, I am interested to know some facts about what their network will be like once its all upgraded - I am starting to think that I will hang in there if I can be shown what they are doing and how it will improve.

Where is this INFO?
6 Jan 2011 11:27:39 AM: There isn't a great deal of information available unfortunately however Vodafone has just released the list of towns in which they are upgrading the network within the next three months. Those are the only plans we currently know about from vodafone but if your town isn't there then it's best to ask them for more information.

Vodafone page here: http://blog.vodafone.com.au/blog/news/improving-your-vodafone-network-an-update-on-our-network-plans/
6 Jan 2011 11:29:25 AM: Thanks so much I will check it out. I am in Bondi Beach - a very populated area that should have excellent service. But Wow. This crackling line got so bad that I have hung up and will start all over again. Grr.
6 Jan 2011 11:33:15 AM: Yea I know how you feel, I could never be sure of their hold music was crackly because of my phone or because their radio had bad reception. Bondi isn't on the upgrade list so you might want to ask exactly what is going to happen in the next few months that would improve your coverage. If they have no plans of doing anything then you have to wonder what they are holding out for. Best of luck.
6 Jan 2011 11:33:48 AM: Hookay. Called again - went through the whole 'Lara' ordeal then I get 'Looks like we've had a technical problem you'll have to hang up and try again'

So here I am I'm trying to call back to accept an offer I was made and I can't even get through to them without significant pain.

Maybe I am making a mistake sticking around with them....
6 Jan 2011 11:39:31 AM: Yea the more times you have to try the more you reconsider. It depends on how important your mobile phone is to you and what kind of service you require. if you can survive with patchy reception and dropped calls in exchange for reduced bills (or whatever they've offered you) then it might be worth it. But if you can't live with that then you might as well switch to another carrier. Even if it costs slightly more you will save on the amount of time you spend on hold and trying to call back people after the phone drops calls.
6 Jan 2011 12:17:25 PM: Third attempt - got through the Lara crap, entered my 'pin' number then was just hung up on without an explanation. Feels like I will never get to 'accept this offer' at this rate.

Nice way to spend a rare sunny day off work.
6 Jan 2011 02:10:52 PM: Fourth and Fifth attempt - was on hold for about 20 minutes then each time it sounded like the call was being answered but again - it wasn't answered. I could hear ppl talking on other calls for a long period of time - and the second time it was just complete silence but still connected. So I hung up both times.

Went to a Vodafone store and asked them to email Vodafone to get them to call me back!

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10873 Someone from NSW thinks vodafone is Keneally!!!!!! at 6 Jan 2011 11:16:00 AM
I have not yet seen anyone speak about the monumental breach VF has made of a number of sections of the Trade Practices Act. No-one can issue a contract and then execute it knowing they cannot deliver their contractual commitment. Every corporate officer in Australia is aware of this requirement. VF have breached their commitment to every subscriber. Under these circumstances and due to the denial over many months I see potential for the Directors and Management to be held accountable and VF forced to abstain from taking on any new subscribers until the network issues (and corporate conscience) are verified as resolved. I suppose we should be thankful VF only handle communications, not health, police, education, utilities - wait a minute, is VF part of the excuse we have for a NSW Government??

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10870 Someone from NSW thinks vodafone is DISGRACEFUL at 6 Jan 2011 11:04:59 AM
Well Vodafone tried to contact me on the phone that doesn't work idiots but finally rang me on home phone we have signed up 3 new contracts not knowing of the problems with the network approx 6 weeks ago we can never get on internet calls continually drop out can't get range at home just a disgrace then i emailed them they have emailed back they won't let us out of contracts because all they have to be sure of is that it works at our home address so subject is resolved hello it doesn't work that's why i say to contact on HOUSE Phone because mobile doesn't work at home they are idiots and we are so angry we work on the Sydney Railway and i am very uncomfortable not having a phone that i can ring for help on if needed god help Vodafone if someone gets hurt and can't ring for help because of their network don't sign poor new customers up without telling them we have been sucked it and now we are treated terrible by the customer service people and the shop the phones were bought from SHAME on you Vodafone also i am making sure i tell everyone i can about not signing up with Vodafone and so is my son and Husband and the rail Network is a place to tell alot of people they don't want to do the right thing and let us out so what else to do but stop as many people as possible signing up with them and save them the anguish

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10869 Someone from NSW thinks vodafone is Very FAIL at 6 Jan 2011 11:00:58 AM
I live in the Hurstville area and have spoken to a number of Vodafone customer reps, they've told me i definitely have coverage in my area..well i beg to differ!
The only place that has coverage is my backyard in ONE CORNER! Too bad if there's an emergency..i'll have to run quickly to 'the corner' as it is now called.

On another note, i purchased the pre-paid wireless usb..guess where i had to use the internet..yep, the corner. After getting an exchange because the person at the Vodafone store said i probably have a faulty usb device, i went back home and had to go straight back in to 'the corner'. Went back to the store and demanded a refund. After an hour of explaining, finally got my money back.

I happen to look after our companies mobiles - total of 200 users - Vodafone keep wanting our business..would i ever consider..NEVER!

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10868 Someone from NSW thinks vodafone is Rubbish & very un-classy at 6 Jan 2011 11:00:12 AM
I've tried to be civil, understanding and mostly patient. I said to my self the service isnt that bad and im not going to be one of those people who post a complaint blog. But after so many months now its just ridiculous! Same old experiences as everyone else, calls dropping out while dialing, little to no reception, receiving texts, emails and voicemails hours late, dropout after dropout on a simple phone call,slow/non-existant 3g connection, and constant complaints from people trying to reach me (the whole "but my phone didnt even ring once" excuse dosent cut it anymore).

Luckily i havent had an emergency situation where i couldnt contact or be contacted or work related discrepencies so i havent had anything really tip me over yet.

I really hope these "Task Forces" Vodafone have deployed are more a unit of elite technicians that can get these issues solved quickly and not a crack team of idiots like i have been spured to expect

6 Jan 2011 11:29:36 AM: Thanks for sharing your experiences. Most of us probably didn't think it would get to this stage but from the over 10,000 posts on this website it looks like you are not alone. Make sure you are complaining to vodafone as well, if they haven't resolved your issue then go straight to the TIO without delay! Information is on the 'how to complain' page at the top of this website.

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10867 Someone from NSW thinks vodafone is epic fail at 6 Jan 2011 10:51:50 AM
firstly i thought i was the only one having this issue.
i will start with that "Voda" did help out getting me a present organised for my wife (iphone 4) at the begging it took half a day to connect the phone however eventually they got it right. at first my wife phone had reception issues thought it was the iphone 4 issue however now its happening to my phone Iphone 3gS the last 2 months or so people received my txt extremely late or not recieve them at all, and now i'm not receiveing text from people. also i have relaised increasingly bad reception on my phone. it takes at least 4 attempts to have a conversation with out drop outs and most of my calls are in the main CBD or out west of sydney where coverage shouldnt be a problem. at the same time data is affect as well. i've called them to see if they were having network issues and the advise it was the phone. i needed to update my OS etc.. to solve the issues. guess what still have the issues. once i heard about this site i am glad we are standing up voicing our issues. the biggest problem i have is we pay for a service regardless what the price is cheap or not we are still paying for a service that needs to be provided and its not been delivered. i know in my industry (IT) if we did this we would have ACCC on my back. anyways i will try again other wise i'm sending an invoice to them for my time.

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10866 Someone from NSW thinks vodafone is total crap at 6 Jan 2011 10:50:45 AM
im with crazy johns,(what was i thinking) same rubbish reception issues , no connection ,(even with full service) drop outs , im now at the investigation phase , in seven days they will advise of thier findings,

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10863 Someone from NSW thinks vodafone is call dropouts, random loss or reception, internet decides when it wants to be there or not be there... FAIL at 6 Jan 2011 10:43:02 AM
i can be on the phone and without any reasoning a call will dropout.
other instances 3g and internet just dont exist, or i get a stupid repeating message timeout, lost internet connection, (i'm on there alot as an ebayer)
i can randomly receive messages half a day later than when they were sent, and sometimes get the next one first,

BUT best of all, when my phone is with me (always) and i have plenty of so called reception, people will attempt to call me (also with plenty of reception) and the call will go straight to voicemail (without any call divert on)
i have only made the jump to voda from optus prepaid,
voda have been ok dont get me wrong but is there a better network provider out there?
anyone with any suggestions that live in the kingsgrove area in sydney?

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10860 Someone from NSW thinks vodafone is worst ever at 6 Jan 2011 10:39:15 AM
i have had so many calls drop out espcially internmational ones.. you pay $3 per ten minutes.. get on the phone for 3 mins.. drops out.call back.. another $3 charge on my bill... worst ever phone provider.. can't wait till my contract is up - dont care what they offer me... i am gone.

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10857 Someone from NSW thinks vodafone is looks like a bit of a vodafail communication breakdown at 6 Jan 2011 10:24:30 AM
So i spoke to Vdafail in regards to reception issues again at in my suburb (as i was at home and getting txt message that were like 2-4 days old and dropping out of calls) got stupid Lara the first three times but selected to use keypad option in which once selected the option i needed got:

"looks like were having technical difficulties, I am sorry, you will need to hang up and call back"

In which 4th time was lucky!! after some changes being made to my iPhone, i asked to be put through to billing in which the adviser said he would do so, but put me through to another dep as i was 0.24cents over my last bill and was owed, then told to ring back and speak to billing the usual way.

Did that, got put through to the same dept and eventually got where I needed to be to only have the guy try and upsell me to a different plan which would have reduced what i got on my current plan. After saying no i didn't want that, adviser spoke to supervisor and got half knocked off my bill. Still had to pay under $50 (which i didn't mind really) but for all the stuff around I got, you have got to be kidding me!

Looks like a bit of a vodafail communication breakdown to me

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10856 Someone from NSW thinks vodafone is its fairly ok at 6 Jan 2011 10:18:08 AM
I have three, a cap plan for my phone, a talk and text for the wife, and a plug in dongle thingy for when away with the laptop. Coverage is fair, or a bit better than fair really, though crap in the house as we live near the sea. The 3G coverage is sproradic outside of Sydney where I don't live. The promise that would be very fabulous in 3-6 months 4 years ago has proved hollow.

I just got three messages for my Birthday, a few hours after they were sent.

To get what I have from "T" a company who keeps telling me their coverage is almost perfect I would need to shell out and extra 250-400 a month - that is more than double my spend with "V".

On balance I am fairly OK on Vodafone. Not perfect, but generally OK. Certainly value for money, and a company I enjoy dealing with. Most of the staff I have dealt with in the retail outlet in Charlestown would get bonus points from me for excellence in customer service. It is probably value and customer service that has kept me happy. I do have a level of stickability, but with technology developing, I would like to see Vodafone follow the old Ansett motto of "we try harder".

I don't want my phone to take photos, play music, guide me, be my GPS, be my note-taker, web-browser, calculator or cad drawing package. I want my phone to connect reliably, and deliver messages on time. These are the two areas where I believe Vodafone have the most room for improvement.

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10855 Someone from NSW thinks vodafone is HOPELESS at 6 Jan 2011 09:49:32 AM
A contract is a contract. I give you cash for an agreed service. If voda fails us then surely there's no more contract??? I'm not a lawyer but that seems logical.
6 Jan 2011 11:11:41 AM: It looks like there are some lawyers onto it! http://www.piperalderman.com.au/vf/

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10854 Someone from NSW thinks vodafone is Epic at 6 Jan 2011 09:48:17 AM
My contract is due to finish with Vodafone in 10 days, I've been with other providers before and they contact you well in advance to remind you and offer upgrades. I had to do all the work myself and wonder why I even bother trying to renew my contract with them for an "upgrade".

I've been calling their call centre for 3 days now trying to get connected to the right department, and fail miserably each time. Just today, I've been trying to get through to them since 9.30am. I chose the option of leaving my number and having them ring me back. They called me 40 minutes later, I answered, and the call got disconnected. They didnt call me back, so I had to queue up again, waiting another 40 minutes for someone to get back to me. When I finally get through to a human being, I am told I dialled into the wrong deparment, was transferred to the Upgrade Department, and I am still on hold as we speak. It is now 11.50am and still on hold!

I better get a free phone out of this!

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10851 Someone from NSW thinks vodafone is very very at 6 Jan 2011 09:39:23 AM
In the last 12 months my reception and MMS have become so bad. I phoned Vfone and they got me to turn my phone back to 2G. I dont know whats gone wrong this company used to be the best. When my contract is up they will be gone for sure

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10847 Someone from NSW thinks vodafone is Totally failed at 6 Jan 2011 09:28:22 AM
Been with Vodafony since their entry into Australian Market. have over 10 phones, 2 data cards, USB modem etc. Account manager wont return calls. calls keep dropping out for no reason, have to switch phone off and then on to get reception.

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10840 Someone from NSW thinks vodafone is absolutely disgusted at 6 Jan 2011 09:10:08 AM
i first had problems with service in march 2010. when i rang them and reported the problem i was connected to an overseas operator that had no comprehension of the problem and told me that vodafone were experiencing problems with an under sea(water) cable that had been cut. I was baffled with how an undersea cable had anything to do with a domestic mobile service. I am now quite irrate as i have been on the phone for approx 50 minutes and was paying wages for someone to cover for me while i am trying to sort out this mess, My phone is used for business and because i have no reception i have to ring vodafone from a land line, i demand to speak with a supervisor. this is not granted and i am told that the problem would be solved in a couple of weeks. with this i now ring and put in a formal complaint with the telecommunication ombudsman's office. The girl there was in disbelief when i told her the excuse made by vodafone. and recorded the complaint. within an hour i had vodafone call me and confirm that they were over loaded and had to reroute calls through different towers to keep up with demand. I told them that this is not acceptable with terms of the contract that i had signed and that they were in breach of contract and would seek legal advise over the matter. instantly i was told i would not be billed for the previous month or the current month.
now for payback. my business sells phone credit and i had informed them that i was sick of customers complaining about poor reception so i did what i thought any person would do and started handing out the ombudsman's number and encouraging people to register formal complaints

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10838 Someone from NSW thinks vodafone is a Massive Fail at 6 Jan 2011 09:07:26 AM
I have been a Vodafone customer for over 10 years. I never had this much problems, the last few months have been plagued with dropped calls, no data connections. The area where I live (Hurstville) seem to be a massive black spot! even GPRS data converage is minimal and even that keeps dropping out.

Similar things happen in North Sydney and that area has one of the best coverage from my experience.

I have to constantly turn off Data connection and turn it on again to re-established connection and that's no guarantee that the connection will hold.


Will be moving to Optus if these issues are not fixed soon!

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10835 Someone from NSW thinks vodafone is at this moment around 30% at 6 Jan 2011 09:03:09 AM
was in Avalon last week (not in the usual black spot)tried to call, several times several numbers yet in spite of full reception could not get through to anyone-tried to SMS, same. email from 2 accounts ditto. took over 1 hour to get anyone on another ph.This has now become the norm

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10834 Someone from NSW thinks vodafone is Dropped calles, limited coverage, Pathetic data rates at 6 Jan 2011 08:52:09 AM
I shot a video about Vodafone's performance is an average situation.

My story: I signed up for Vodafone about 18 months ago because my girlfriend was a big fan and we both got the $69 iPhone 3g plan when it became available.
We lived in Randwick (6km from the CDB) but we had problems with the coverage straight from the beginning. Basically I couldn't make a call inside my apartment without a dropped calls. As for using the internet it was constantly changing from 3 bars through GPRS (2.5G) to No service and back.
Back than I was a student and I didn't use the phone too much at home so it was fine, however I noticed it was gradually becoming less reliable and slower and slower to a point when when the internet totally become unusable at peak times.
My girlfriend decided to quit her contract she contacted Vodafone 4-5 times waiting someone from customer service to answer the phone for hours. At the end Vodafone let her go so now she is with Telstra. You cannot compare the the quality of the two services. No drop calls, customer service in 3 minutes, internet is about 10x faster download and 30x faster upload speeds.
I often have to use her phone to look things up and make calls.

Disclaimer: I used to be a Vodafone employee in Europe working for the network support team. While I was there Vodafone did exactly the same, it offered unlimited GPRS internet for cheap. Within 2 months the data service was unusable. The funny thing is most of us didn't have phones with GPRS, so we couldn't test it on the field.
I guess it is the same here. I suppose most Vodafone employees have blackberries. They are also located in Chatswood where I guess coverage and the 3G performance is great.

6 Jan 2011 12:11:12 PM: Nice work on the video ;-)

All the best with getting out of the vodafone contract. Ive kept away from contracts for over 2 years now since my experience with 3. I pay up front and when they fail us like vodafone is now we can wave bye bye without ever having to ring them and be messed around for hours :-)

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10833 Someone from NSW thinks vodafone is How fail was George Bush? at 6 Jan 2011 08:51:48 AM
Ive woken up today to call barring on my phone. 2 weeks ago i recieved a reminder text from Vodafail advising that my bill was over due and paid the full amount requested. After 6 attempts with 'Lara' to contact a person ( no matter what option I chose after saying call barring I was referred to making a payment ) I spoke with another inept Indian who informed me that the payment had been recieved but that the amount that vodafone originally requested was incorrect and that their is currently $118.64 overdue. This number sounded familiar so while on the line I checked my current bill - $118.64 and due in 5 DAYS! When I tried to explain to this to the call centre operator he just could not grasp the concept. When I asked him to explain why, when he can confirm that the amount that was overdue he agrees has been paid, my phone still has barring activated the only response i can get out of him was that ' the 118.64 must be paid in full before the barring can be lifted.' When I asked to speak to a supevisor he informed me that there was no need as he was equipped to handle my query. When I explained to him that he wasnt he told me that I could either pay the bill or call back and speak to customer service - and wait in line again. I will not be paying this bill and I will certainly be trying to recoup some of the money I have paid over the last month for access to a network that barely has coverage and even then rarely makes it through a call. Screww you Vodafone, I really hope someone blows you up!

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10832 Someone from NSW thinks vodafone is Terrible and disapointing at 6 Jan 2011 08:51:43 AM
I have been with Vodafone since getting a phone years ago. After returning from overseas i again went back to vodafone, what a mistake!!!! My phone is forever telling me it has a 'connection error' when trying to call out - it generally takes 4-7 attempts to call someone before it dials through. Too bad if its an emergency!!! I have the text missed calls option - when people attempt to phone me it states that the phone is unavailable (mind you this is while im at work in the CBD). Text messages are sent with a delay and I will recieve picture messgages sent to me days later - upto 4 is the longest currently and thats if they are recieved at all.
I travel regularly to Coffs Harbour - according the the Vodafone website and newtwork coverage zones there is a great deal of service - i cannot recieve calls or send text while there. I travel southward and get on the highway returning to Sydney only to have texts come through while i'm in the middle of nowhere! Go figure!!!
Billing!! After making payments to my monthly bill I will still recieve texts saying I owe money and my phone will be disconnected, when calling 1555 it will say my outstanding balance is still the amount with no credit. When calling I wait 20mins then request a call back 'to my surprise 4 hours later they call me only to advise that yes my payment was recieved.
For such a large network company I dont understand how things can go so wrong. Vodafone was once a great provider but now ' bring on my contract coming to an end!!'
Lets all hope Vodafone listens to its customers and does something about it before 'Vodawhat'

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10830 Someone from NSW thinks vodafone is coverage at 6 Jan 2011 08:44:18 AM
I live in Cremorne in the heart of Sydney, and on a daily basis my phone cannot call or you get voice-mails much later than they did call. i cannot get out of my plan to another provider until the contract is over which i some time, i have already got rid of the broad band dongle and gone to another provider because that was so bad and coverage was even worse!

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10827 Someone from NSW thinks vodafone is at 6 Jan 2011 08:32:07 AM
Last night my girlfriend left my house to go home.She's not the most confident of drivers especially driving home at night. Also it was raining and thundering.

I asked her to call me on (vodafail) when she arrives home so I know shes home.
it usually takes 5 minutes for her to get home.10 minutes pass.. 20 minutes pass.. I begin to get worried so I phone her and ofocurse vodafail does it work and keeps on failing when im trying to phone her.I begin to get more worried and finally i recieve a call from her. She has been trying to phone me for the past 20 minutes.. Finally she gets through. Thanks alot vodafone for worrying the HELL out of me AGAIN. Cant wait to cancel .
6 Jan 2011 03:34:39 PM: You are pathetic
6 Jan 2011 07:04:11 PM: How is he pathetic for being worried about his girlfriend? You're a fucking moron, I bet you're some smelly vodafail employee.

I have the same issues, I always ask my boyfriend to call me when he gets home and he does the same to me as we live an hour away from each other, sometimes I have to try multiple times before I could get through, I generally resort to using the house phone then.

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10825 Someone from NSW thinks vodafone is crap at 6 Jan 2011 08:18:49 AM
even when vodafone itself claims that the network disruption limits ( depend where you are calling from) to some areas, but NEVER your area, Iwas told that the phone was having some issues - have calls drops out, and txt messages delivered hrs later. - b.t.w anyone from vodafone opendly admited that the problem started when they tried to merged their comms software with the 3 network ? -

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10820 Someone from NSW thinks vodafone is Woeful at 6 Jan 2011 07:52:56 AM
We have two mobiles and wireless 'broadband' with Vodafone. We've had monumental dramas with Vodafone, but mainly with little or no reception on the Central Coast. Vodafone (India) told me their coverage map was designed for 'marketing purposes' and not a true indication of actual phone reception. They reduced our internet fee from $49pm to $9pm after being told this was against the law in NSW. Yesterday our phone bill was reduced because Vodafone are 'upgrading their network in Terrigal/Erina for the next month' (although they don't advertise this on their site). We look forward to our contracts ending.

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10819 Someone from NSW thinks vodafone is VERY at 6 Jan 2011 07:43:34 AM
Extremely poor reception unless im within 1km of a relay station, data speeds are ridiculous, and dropped calls no matter where i am has become so damn frustrating!
My girlfriend changed to Telstra (from Vofafail), and the service is unbelievably good! No dropouts anymore, fast data, very good reception wherever you go..
Everytime i use my phone and it drops out, or is slower than connecting to dial-up, she shows me her phone and, my gosh.. full bloody reception each and EVERY time!
Vodafone, time to wake up. You have 2 months before i switch to Telstra.

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10817 Someone from NSW thinks vodafone is Monumental at 6 Jan 2011 07:24:57 AM
I was charged in excess of $500 for internet fees, when I was not using the internet at all on my phone - the Vodafone system was logging my phone on to the net every two hours!!!! It took 6 months for this issue to be resolved, but I will never forget this as it has affected my credit rating. Vodafone are the most difficult company to deal with - I have had to contact them four times recently and each time I have called I have been on hold for over 45 minutes and then when I finally got through to someone the line would cut out and no one would ever call back. When my contract is finished I will be going with anoyher provider - never to be with Vodafone again.

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10814 Someone from NSW thinks vodafone is Badly fail at 6 Jan 2011 07:15:58 AM
bad reception on the line from glenfield to Sydney CBD. and also the data usage is poor as well - whats the point of having 2GB a month if I can't utilise it all, at best i'm lucky to even have used 100MB a month out of the 2GB.

i work for telstra and whilst they might charge more for their plans, I can say that they are the best network in australia and even my work mobile gets more cover than my personal voda mobile
6 Jan 2011 07:18:14 AM: Agreed, Telstra's NextG network rocks :)
6 Jan 2011 07:19:33 AM: if only they had cheaper plans with more calls and data then the whole of australia would flock to telstra
6 Jan 2011 07:19:35 AM: If Telstra actually became more price competitive, they would have 75%+ of all mobile customers....It is only for the fact they are so expensive that they only have about 50% market share.
6 Jan 2011 07:47:16 AM: Agreed with all of the above.. but Telstra are making their plans better and better every time! So keep an eye out, im sure you're bound to find something to your liking! Vodafone = FTL.
6 Jan 2011 08:00:39 AM: I know I made the switch after 8 years!!!
6 Jan 2011 12:08:34 PM: I think one of the reasons Telstra is so much more expensive, is that it costs them a lot to provide the coverage in remote(unprofitable) areas.They are also subject to a Service Delivery ""thing"- they get fined if they don't address a service problem within a time frame- that costs money.I wish the same thing existed with dealing with customer problems.It is two weeks since I contacted Telstra about charges wrongfully applied to my landline bill and they haven't contacted me by phone or email.
And there is also the simplest reason- many people stay with them because it is daunting trying to sort out what's what from all the mobile phone plans and possibilities and "familiarity breeds contempt" and Telstra is probably charging people for their inertia.I would suggest this is why Commonwealth Bank customers also have much higher fees, and fewer features, associated with their accounts.
And, Telstra also has costs associated with importing a CEO and having to pay him to go away.

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10813 Someone from NSW thinks vodafone is fail at 6 Jan 2011 07:14:57 AM
We have 6 mobile phones in our family 5 connected to Vodafone (4 on plan) and 1 to Telstra. While away in Jervis bay the Telstra phone had constant and full reception. 4 of the 5 vodafone (the ones on plan) had little to no reception and absolutely no data. The one phone that had somewhat good reception was the little $140 prepaid phone but no data. The other 4 phones that had little or no reception 2 x iphone 4, 1 x Samsung Galaxy 1 x Samsung all contract phones.. So maybe if the little cheap prepaid has reception we all need to change over to prepaid and get better coverage? Typical get punished for being on plan!

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10812 Someone from NSW thinks vodafone is unreliable mobile broadband at 6 Jan 2011 07:08:46 AM
I have been using the mobile broadband service for 9 months now. I use it at home and always have very strong to excellent signal strength. I use Skype and Yahoo messenger a great deal and find that if left idle while connected the data traffic simply stops - connection manager says Im connected but there is no data traffic web pages will not refresh, yahoo Messenger says it's disconnected. To fix the problem I have to unplug the USB stick modem and re-establish the whole connection. Other issues as well - Yahoo Messenger will not send my webcam video - similar issues with skype

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10809 Someone from NSW thinks vodafone is Fraudulent at 6 Jan 2011 06:57:05 AM
Vodafail is actively and knowingly defrauding Australian customers. Promising a service, knowing that this promise is fraudulent and then lying that it is your problem with your phone or area while continuing to take your money. I was with them for 3 weeks and it was the worst company I have every had to deal with. I am so glad I did not sign up on a contract although my unlimited $99 uncapped cost $186 for three weeks! How do you explain that? I even used my own phone and did not get one from them.

Vodafail will end up a Harvard Business School Study on how to piss off and lose as many customers as possible in the shortest possible time. Good luck with the class action!

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10808 Someone from NSW thinks vodafone is at 6 Jan 2011 06:51:25 AM
Overcharged on my phone bill
12 Jan 2011 07:33:20 PM: i was way over charged on my first bill,the sales rep said he was going to fix it up 5 days ago.still havent heard anything,tried calling 3 times but does not answer the phone.before i pay this bill to vodafone they got a better chance of winning powerball.

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10806 Someone from NSW thinks vodafone is Unacceptable at 6 Jan 2011 06:38:24 AM
I depend on my mobile phone as my major communication method. However, reception is poor to non-existent in both my home and my places of work (inner Sydney and the inner suburbs of Sydney). Text messages take up to 36 hours to come through.

Repeated logged calls via email with Vodfone have resulted in them NOT giving me any helpful advice (e.g. answering a specific question with a tenuously related piece of boilerplate text from their website). Or my questions are simply not acknowledged at all.

I've tried to call Vodafone during times when I've had enough signal strength but that resulted in
(a) being on hold for longer than I can stand;
(b) speaking to somebody who just could not answer the questions.

This is a PAID "service" for which I am not getting an acceptable level of service.

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10805 Someone from NSW thinks vodafone is Major Fail at 6 Jan 2011 06:35:04 AM
Been on a plan for 18 months now, counting down the days that I can change to a service that will give me coverage. I am in Dapto, most of the time I am lucky to get a couple of bars but that does not stop dropped calls from happening. If I am downstairs in my house I have to sit the phone over by a window to get any reception at all, if someone calls me I then have to run upstairs before answering or I will lose the call. 3G, HA! If I stand on one leg and wave my arms towards the Sun God Mardok while uttering a chant maybe, otherwise forget about it.

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10798 Someone from NSW thinks vodafone is epic at 6 Jan 2011 05:42:44 AM
Have had USB internet with vodafone for 2 years.All was running fine up untill 3 months ago now i get poor signals and internet drops out.Tryed to ring vodafail calls drop out and when i speak to someone they inform me that there is nothing wrong with there service.Epic Fail.

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10797 Someone from NSW thinks vodafone is Not Happy Jan..... at 6 Jan 2011 05:35:28 AM
Intermittently in the office(Pyrmont) with good signal and battery strength I dont get calls or TXTs until till hours latter. Have tried swapping phones, issues still present. Wish I could change networks, however its a work provided mobile and they (for reasons best known to themselves) have all our company mobiles with Vodafail, despite the ongoing issues.

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10794 Someone from NSW thinks vodafone is very at 6 Jan 2011 02:17:42 AM
I keep getting "No Service" on my Iphone and my Data on the phone is ridiculous, I also get dropouts on calls and whenever I call Customer Service I am always on hold for more than half an hour

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10791 Someone from NSW thinks vodafone is VF Billing Details at 6 Jan 2011 12:04:04 AM
Does anyone know the billing details that I can put on an invoice for my time?

I'm thinking send it in and see what happens.
6 Jan 2011 03:42:16 PM: hahaha do it!!

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10787 Someone from NSW thinks vodafone is total scam! at 5 Jan 2011 10:28:07 PM
Been a customer since 2001 and signed up for the mobile broadband in 2010. They are always charging me for the services I've never signed up for. Each month I'd need to ring up at least once and be put on hold for around 2 hours to try rectify the problem. When you ring up, you always get passed from one operator to the next! How frustrating is that!

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10785 Someone from NSW thinks vodafone is The best fail in history at 5 Jan 2011 10:12:31 PM

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10781 Someone from NSW thinks vodafone is Billing Fail at 5 Jan 2011 09:52:49 PM
Why, oh why do they alway have billing mistakes! Overcharging for a service, but then popping overdue amounts out of no where? When do auto debit be late for a payment?

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