26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain

Share on facebook
1534 Someone from NSW thinks vodafone is Awful at 26 Dec 2010 01:50:42 PM
No reception on 3G, no reception on wireless broadband. Can't do urgent work :((

Share on facebook
1533 Someone from NSW thinks vodafone is central coast fail at 26 Dec 2010 11:32:08 AM
arrived on the central coast (Gosford) on 24th - no vodafone network. my sister on Optus - full strength. went to the entrance this morning - got some (late) voicemail messages on the way. got to the entrance - couldn't make a call. had to use sis' optus phone (again) - i've had this crap, on my way to erina this arvo to port.

Share on facebook
1531 Someone from NSW thinks vodafone is Festive Season Family Phone Call Fail at 26 Dec 2010 10:25:49 AM
Yet again more dropouts... 'searching...'

DIAF Vodafone!

Share on facebook
1530 Someone from NSW thinks vodafone is Boxing Day fail at 26 Dec 2010 09:44:40 AM
Mobile Broadband is suffering outages today....again !!
Yet, their outage website says everything is just fine and dandy.
Very unreliable service which obviously cannot cope ! total disappointment.
6 Jan 2011 03:02:13 PM: boo hoo.

do you live in the blue mountains or something

Share on facebook
1529 Someone from NSW thinks vodafone is Horrendous at 26 Dec 2010 09:02:31 AM
I have been experiencing call drop outs for the past 3-4 weeks. Last 4-5 days have been absolutely horrendous. Most of my incoming calls go straight to my voicemail. Gives me "connection error" 9/10 times when I try to call someone. I have been trying to talk to someone for the past one week.. I'm on hold for 45 minutes and more but still can't get through. This is totally unacceptable. I was very patient for the first few weeks but now I have no choice but move to another network. I have demanded someone talk to me but haven't received a call yet. I have been a Vodafone customer for the past 10 years. This is really disappointing.
26 Dec 2010 10:25:21 AM: Contact TIO.Document EVERYTHING.Better if you make your contact number not a VF sim. Keep a rough diary of your whereabouts offline.

Share on facebook
1527 Someone from NSW thinks vodafone is Amateur, a backyard operation at 26 Dec 2010 07:37:50 AM
Spoke to 2 people on Christmas day, for a total of 25 minutes. In all, the 2 calls were dropped by the network 7 times! How pathetic is that? Thank goodness I only have 3 months on the contract to go, then vooooom! I'm outta here!
26 Dec 2010 08:44:30 AM: btw, people = relatives, not VF support...

Share on facebook
1526 Someone from NSW thinks vodafone is Look out at 26 Dec 2010 07:20:21 AM
Will be demanding that my contract is cancelled as soon as the retail outlets reopen for business. This weekend has been the final straw. Disgraceful that we're paying for what is essentially a limited SMS network.
26 Dec 2010 08:20:53 AM: If you are looking to cancel you'll have to contact Customer Care, retail stores don't have the access required to cancel contracts.
26 Dec 2010 10:18:54 AM: I would call the TIO and get the ball rolling.
26 Dec 2010 10:27:09 AM: Contact TIO.Document EVERYTHING.Better if you make your contact number not a VF sim. Keep a rough diary of your whereabouts offline.
27 Dec 2010 11:50:13 AM: TIO, TIO and away you go.

I've had to do it with both Optus and Vodafoney at different times. After being given the runaround for weeks. ONE CALL to the TIO ( who will give you a completely different complaints number at the carrier in question). And I was released both time IMMEDIATLY !

They can do it when they have to. They just don't want to.

Share on facebook
1525 Someone from NSW thinks vodafone is Silent (day and) night at 26 Dec 2010 05:44:29 AM
Starting from Xmas eve until I post this, with 5 bars signal, but cannot makes any phonecalls, neither 3G, and just lived 5kms from CBD!!! I think Voda wants to cut me off from civilisation and gets me back to 20 years ago where there is no mobile phone exist.

Share on facebook
1524 Someone from NSW thinks vodafone is So Disappointed at 25 Dec 2010 10:48:17 PM
I had new contract with Vodafone just 3 weeks ago and since that I realised I can NOT received any text sms that sent from overseas. What the?? I contacted Vodafone and they told me my network is fine and nothing wrong with that and suggested me to turn off the 3G mode and switch to 2G network instead. but Guess what I still couldnt received the text sms that sent from overseas. this is so frustrating.. I went to one of mobile dealer which was I trusted the most and I explained all of my ridiculous experience with vodafone and they told me that they had so far 5 customers had the same problem and suggested me to call Vodafone again and ask Voda to replace my mobile Number this is the only way to solve this problem, my God I don wanna do that again because every call that I made to call Voda's CS line would eat up my 1 hour for waiting, but eventually I gotta call them and what I been told by them was its Impossible to change anything especially change the mobile number.
and thats it.. it leave me with no way out to solve this bloody problem.
26 Dec 2010 12:49:50 AM: Contact the TIO and keep a record of everything, AND the time you spend trying to get what you are paying for.
27 Dec 2010 07:10:55 AM: told turning off the 3G to go onto the 2G? This would give you less signal strength, and less available network areas because the 3G is more powerful. Is that what they call a fix? What a joke that is!

Share on facebook
1523 Someone from NSW thinks vodafone is at 25 Dec 2010 08:44:05 PM
stuck with 5 kids for 4hrs in Manly NSW in the blazing hot sun as no service to call a Taxi

Share on facebook
1522 Someone from NSW thinks vodafone is at 25 Dec 2010 08:35:20 PM
helps to turn off 3 G
27 Dec 2010 07:14:07 AM: Thats not what people are paying for. A less powerful coverage and less area reception for the same price? You are joking aren't you? Yeah, LETS change back to the 2G network, but keep paying the same cost. Is this what Vodafone are making people do to fix the problem? You are being ripped off blind people!!!

Share on facebook
1518 Someone from NSW thinks vodafone is HolidayCallFail at 25 Dec 2010 06:37:09 PM
Trying to call my mother but the call keeps dropping out.

Holiday Mum Call Fail

Share on facebook
1515 Someone from NSW thinks vodafone is ruining christmas at 25 Dec 2010 03:43:10 PM
In cronulla trying to call family and friends bit can't as calls are not connected and when they are I can't hear anything. You stole Christmas vodafone

Share on facebook
1511 Someone from NSW thinks vodafone is a global scheister at 25 Dec 2010 07:20:34 AM
It appears that australia is not the only country where Vodafone are selling empty dreams. Vodafone Ghana has just been caught out selling non-existent wireless access.
Well done Vodafone. First rip off Australia, then the world!


Share on facebook
1508 Someone from NSW thinks vodafone is beyond fail, its collapsed at 24 Dec 2010 08:01:05 PM
Christmas eve and the entire network has collapsed, no service nothing nada zilch!

Share on facebook
1506 Someone from NSW thinks vodafone is throw you out of shop when you complain at 24 Dec 2010 03:18:00 PM
Told to F... OFF out the shop or Police would be called after being a client for since 1994 Good SERVICE AND CUSTOMER RELATIONS....................
Today I entered the Vodafail shop in Manly after I had no service for the previous 3 hour.
I waited 35 min to be served by (DON'T POST NAMES -Vodafail) I produced to new I4 phones one of which had a signal and one no signal. I explained the problem and that I could not conduct my business with no service and an interupted service for the past month with nearly every call cutting out and not being able to get a signal in my own home in Manly, I was then told it's an apple issue..... been there done that spent 22 hrs on the phone with Apple and 4 hours in the Apple Shop.... NOT AN APPLE PROBLEM.. at this time I was asked by (DON'T POST NAMES -Vodafail) " what do you want me to do about it?" i stated that I wanted help.... we have a net work fault was the next answer and you can either accept it or leave it????? then I was told Cancell your contract and go take a new contract with another provider.....I said not good enough will I get a refund on contract monies paid... At this time I was told to F...Off out the shop or the POLICE would be called to evict me .... this is how you treat a customer of 17 years ... shame on you (DON'T POST NAMES -Vodafail) and VODA WHAT???????????? I sure hope that if there is someone at Vodaphone with an IQ in double duble digets reads this site and takes note of what is going on.... Cant wait to change providors.......
24 Dec 2010 03:29:05 PM: join the class action
24 Dec 2010 04:18:57 PM: Well what did you want him to do, get out his screwdrive and fix the network just for you??.... fool
24 Dec 2010 04:19:42 PM: I doubt this would have happened. Are you telling us the full story? And can was safely assume that you weren't aggressive or cussed?

If so, then you need to complain to the store manager so (DON'T POST NAMES -Vodafail) can be disciplined.
24 Dec 2010 04:20:09 PM: can we*
24 Dec 2010 04:33:19 PM: I saw something similar happen at bondi junction store today. It was no fault of the customer.
Help ACCC, Vodafone needs the boot.
24 Dec 2010 08:02:04 PM: Seems like another example of receiving a 'bad reception' from Vodafone.
24 Dec 2010 09:19:48 PM: I also got incredibly bad service at the VODAFONE BONDI JUNCTION store on the bottom level of Westfeilds. I decided to go in for 1 last ditched attempt to get some help before canceling my contract. The staff were useless, unhelpful and rude. I even told them I was considering canceling my contract... Still nothing. No concern whatsoever. I walked out and right into Telstra next door and signed up on the spot.
25 Dec 2010 10:36:39 AM: I thought there were rules about posting staff names..
25 Dec 2010 10:58:44 AM: There is, the posts have been edited. We take posting personal details quite seriously and would ask everyone to refrain from doing so. If you are concerned details have been posted and we have not moderated them straight away, please email someone@vodafail.com
25 Dec 2010 11:20:06 AM: Thank you Vodafail, a response like that will make the staff feel a bit more secure about responding here.
25 Dec 2010 11:38:40 AM: Yea it's a bit tough to get through reading all the posts very quickly but we're working on speeding up the process. Ideally we would like constructive comments from both sides but it's understandable that a lot of people are quite upset with the service they've received. I know I certainly am and hopefully this forum brings all those issues out in the open.

Share on facebook
1505 Someone from NSW thinks vodafone is All Whisters, No Talk As Their Is No Reception at 24 Dec 2010 02:48:41 PM
This site is great, but vodafone has merely appologised and nothing has in fact been done to imrpove the service?

Nice idea though
24 Dec 2010 04:20:57 PM: Vodafone is actually making substantial investments in its network to improve its performance. Many news papers have been reporting this already. Please read around first.
24 Dec 2010 04:29:41 PM: Above poster, Vodafone have been all talk no action? Its all good saying they are making investments but is there any real evidence of this todate? Nope....
24 Dec 2010 04:37:04 PM: Of course not... If you made an announcement that you were spending $500 million in improving the network yesterday do you expect that you can finish all the necessary infrastructure tomorrow (or within a months time)? All staff know the amount of hard work and progress the company is trying to make through internal bulletins that have been distributed every week updating us.
24 Dec 2010 05:31:16 PM: and i take it YOU are an employee? why dont u make a we love vodafone site and leave this one to us who are treated like shit
24 Dec 2010 07:13:39 PM: Yes... I am an employee. I love how its changed from a talk about the facts (i.e. the network) to a personal attack on myself now. Yes, I admit our network isn't perfect, and there are some things that I'm not a real fan of in the company but at least I'm stating the facts. I empathize that some customers may not feel like they are treated well, but this isn't the case for a majority of customers. There are so many Vodafone employees who really go the bounds to deliver great customer service.
24 Dec 2010 10:43:02 PM: There are so many Vodafone employees who really go the bounds to deliver great customer service..............and that great customer service is what exactly???? I really would like to know.
27 Dec 2010 07:34:38 AM: you cant blame the worker obviously, its not at his level to do anything, as its a total network problem, the local guy that answers the phone cant do sh!t about it and should just say. I believe they would try to do whatever they can,and try all day to do it, but to just tell you they cant fix anything, they wouldnt have a job tomorrow would they, cos they would be sacked. Anything an employee would say here, would be only half the real matter of fact, as is with any employee stating their own workplace.

Share on facebook
1504 Someone from NSW thinks vodafone is VERY FAIL at 24 Dec 2010 12:55:20 PM
Try calling 1555 for Customer Service, major delays and call drop outs call on and off for 20 hours from 17:00 yesterday - did not manage to get thru.

Now try calling to pay your bill over the phone by Credit Card on 02 8275 2267 call answered within 3 rings after going past the normal IVR Menu.


Share on facebook
1498 Someone from NSW thinks vodafone is Very Bad at 24 Dec 2010 10:42:58 AM
Ongoing Coverage issues @ Gold Coast- Carrara,Burleigh,Coomera,& also @ Coffs Harbour,Grafton,Tamworth. Online Maps shows Coverage is there in blanket form is it's not, they need to show levels of Coverage as some areas are just outright not there.

Share on facebook
1494 Someone from NSW thinks vodafone is Turned my iPhone into an iPod at 24 Dec 2010 09:10:29 AM
I work in the Sydney CBD, and since Monday I have watched my signal drop as I catch the Train to work. By the time I have made it to my desk the last of my reception is gone.

This continues for the rest of the day until I start leaving the CBD - even though sometimes I get the little 'Edge' E icon in the corner of the screen just teasing me into believing I have reception.

At least I can listen to music on my phone right - because I really don't need a phone do I Vodafone?

Share on facebook
1489 Someone from NSW thinks vodafone is irresponsible at 24 Dec 2010 05:37:25 AM
This is actually a dangerous situation.
Imagine if there was a real emergency, small or large scale.
Then we'd see the real repercussions.
24 Dec 2010 07:47:26 AM: There are emergency situations everyday !!!, they dont have to be large scale to make a significant impact on you life. The simple act of telling your loved one that you will be home later than usual, AND CANT DUE TO NO NETWORK!!! has stress on everyone thinking that you have been killed or injured. Does the public need this level of stress and humiliation placed on their everyday lives. VODAFONE or VHA what ever you call yourselves these day, open your wallets and start spending some real money, no just band aid fixes
24 Dec 2010 04:25:18 PM: Although contacting a loved one wouldn't be possible if you didn't have proper network reception; in terms of a large scale emergency (life-threatening), you can dial 112 and your phone would use any network (voda or not) to connect you to authorities.
27 Dec 2010 12:20:48 PM: what about all our doctors and ambo's and firey's on call? if my service goes straight to voicemail half the time how are they sposed to be contacted in an emergency???

Share on facebook
1488 Someone from NSW thinks vodafone is two thumbs down. at 24 Dec 2010 05:23:25 AM
Just got a contract release, 15 months into my contract, with no break fees.
My advice:
- document your issues and attempts to resolve
- attempt to resolve with customer care but DO NOT fall for their stall tactics around testing your area, handset or SIM. The problem is probably a network issue, it's likely not caused by anything else.
- if continuing network or customer service issues occur, call the TIO.
- a customer service manager will call you back, although it may take up to ten days.
- they will offer you gratuities such as credit, a reduction in plan costs with a view to review in a month.
- if you want to break your contract, do not accept these offers. Explain that you've lost confidence in the network, you are highly reliant, etc; Explain that the only feasible resolution is a contract break.
- they will likely agree to this, conditionally. They may push the early termination fee or cost of handset. DO NOT accept this. Simply explain that you have been paying x amount for so many months and you must have covered a major proportion of the phone cost. If that doesn't work, explain that you are unsatisfied with the outcome and you will escalate with the TIO (Vodafone's fine increases every time you escalate due to non-resolution. Not only will their fine increase, but Vodafone also pay an amount of the TIO's operating costs proportionate to their issue burden).
- At this point, your release should be approved. Get this in writing, via email or SMS.
- You will be allowed to immediately port your number to another network.
- once you do port, an account closing balance will be issued. This WILL NOT include any penalty payments such as early break charges.

Stick with it and seek a fair outcome!
24 Dec 2010 07:41:03 AM: Thanks Two Thumbs down. it took me 3 trips to my local Vodafone dealer and 3 calls to so called customer service just to port my number across. WOW what an efficient company.
25 Dec 2010 10:19:47 AM: port your number to or from vodafone?
25 Dec 2010 07:19:32 PM: Ported my number from Vodafone to Telstra. The friendly folk at Telstra were so efficient, my number was ported before I even took my new phone out of the box. Turned my new phone on.in the Telstra store and it already had my number working.
There's no way in hell that would ever happen with voda.
By the way, been on Telstra for two days now. It is unbeluevable. no call
25 Dec 2010 07:20:37 PM: No calls dropped and amazing data speeds
26 Dec 2010 08:29:27 AM: Actually porting is handled by an external company that deals and accesses all Telcos, so it's not Telstra's efficiency that helped it. We frequently set up phones in store ready to go with ports daily. The number one cause for porting problems is incorrect account details provided to the telcos, so well done for getting it right, not many people fo :)
27 Dec 2010 07:27:45 AM: When I changed from Optus to Vodafone (mistake) I had to port my number through calling a Vodafone service (in India of course) despite being assured that my phone would be ready to go when I took it out of the box. This took them 4 days to organise as their systems were 'down'. So while it might be an external service that actually ports it, it still took Vodafone ages to actually arrange it.
27 Dec 2010 11:22:34 AM: Good advice and it works. Well almost they still try after 5 months. They have stopped now that I told them that they are harrasing me and I will press charges. NO more calls.

Share on facebook
1487 Someone from NSW thinks vodafone is not at all at 24 Dec 2010 12:30:02 AM
Been a voda user for ten years And love it I would never use any other provider I bet all you ppl complaining are divorced or cheats cause as soon as times get hard u cry And want out of ur commitment shame on you, how unaustralian r u grow up

24 Dec 2010 05:25:53 AM: Where you drunk or on drugs when you were awake at 2.30am writing this message?
24 Dec 2010 07:10:43 AM: Clearly a married frustrated guy who cant get any from the missus, so he stays awake at night listening to everyone else misery stories. Vodafone is crap, get it in your head.
24 Dec 2010 07:26:00 AM: Unaustralian... what a freak
24 Dec 2010 08:05:57 AM: Yes of course, complaining is unaustralian, unamerican and unpatriotic. Complaining changes things and challenges people, governments and companies.
24 Dec 2010 08:16:42 AM: This is a democratic society, what that means is that we as citizens of this great country have the freedom to speak our minds, to whom ever we like. You say complaining, I say FREEDOM OF SPEECH!!, Vodafail, Keep up the good work.
24 Dec 2010 08:29:40 AM: WTF has divorce or cheating got to do with not having a network? In this instance being silent is where you sound the smartest.
27 Dec 2010 11:56:54 AM: what a complete muppet LOSER.. NOT MARRIED OR DIVORCED OR CHEATING (sounds like you are a very SAD person with a very SAD life, really WTF are you on about?), but cant get ANY signal bars at my workplace, a major university about 20 mins from the CBD..

Drive from Adelaide to Melbourne frequently, and have NO ACCESS for HUNDREDS of kilometres, on the main highway between 2 capital cities..


Share on facebook
1484 Someone from NSW thinks vodafone is Activation at 23 Dec 2010 09:36:42 PM
Opened a Vodafone account and want my existing number transfered over. I was told by Vodafone it would take 1/2 to 1 hour. Has not happened. Cant get through to activation dept. When on hold to Vodafone activation dept the call drops out. Not Happy!
23 Dec 2010 09:41:39 PM: This is a precursor of things to come, probably best to get the ball rolling on the complaint process with the TIO.
24 Dec 2010 09:44:49 AM: Your port hasn't worked due to you not providing the correct details, that's not Vodafones fault or responsibility. In fact there's even a section on the paper work dedicated to porting and it asks you to provide the correct details. Either call or visit your local store and give them the correct details, will be quicker then Customer Care.

Share on facebook
1480 Someone from NSW thinks vodafone is going to lose a lot of money because of this at 23 Dec 2010 08:03:47 PM
Phone cutting out for months, thought it was my Nokia N97 (which does have numerous issues too, feel free to make a website someone).

Trying to call VF now, the automated service has successfully identified me, my password, and my type of enquiry, and the phone has now been ringing for 25 minutes with no answer. Have had other problems with them for years, am getting out of my plan and most likely never again back to Vodafone.

Share on facebook
1477 Someone from NSW thinks vodafone is No network worst customer service at 23 Dec 2010 04:41:33 PM
Etiquites is a word off vodafone dictionary. The customer service staff are arrogant and the do not care attitude care attitude won't rake them anywhere.theei service is bad network is worst and the customer service more than worst(still finding netter word than worst in English dictionary).
Calls drop regularly data often does not work call them and be prepared to wait for ages just to get no answer.
23 Dec 2010 04:53:36 PM: Perhaps you should consult that dictionary more, your spelling is terrible.
23 Dec 2010 08:28:14 PM: no predictive text

Share on facebook
1475 Someone from NSW thinks vodafone is MAJOR FAIL at 23 Dec 2010 03:08:20 PM
Work in Sydney CBD, have to try a few times to make calls, line keeps dropping, even with full reception its crap, third worls countrys have better networks, also there is no coverage on the train (east hills line), my iphone is now just an Ipod, the phone part is useless piece of crap... major FAIL..
23 Dec 2010 03:24:33 PM: also, I was in Liverpool last Saturday, for around 15 minutes i couldent even connect to the Vfone network, i had to use a pay phone to locate my wife, then amazingly i got full reception, i did re noot my phone, go into airplane mode and back , reseat sim etc etc, sll failed.. just had NO signal. now i cant even trust that i can make phone calls so its back to living in the 80's were i have to use a pay phone, by the way its an iphone 3gs so that band could of bene dodgy, but still unacceptable..
23 Dec 2010 06:44:05 PM: you could say it was iphone but my bf has a samsung galaxy and his phone drops out too. we both work in bris cbd and its shit. iphone 4 had issues in the states but not here. i think it was the white one too because it is made out of different materials to the black one which is why they held off on selling it here. people who use iphone 4 on optus or telstra dont have problems.

Share on facebook
1468 Someone from NSW thinks vodafone is full of fail at 23 Dec 2010 11:35:40 AM
I'm still getting bills after being released from my contract, last month. Is there any communication between their departments?
23 Dec 2010 03:03:50 PM: Probably to let you know you have a credit.
23 Dec 2010 09:44:48 PM: i remember the good old days. they kept sending you a paper bill saying that you are owed $XX credit and then charge you $2.20 per month to remind you and it ate up what they owed you
27 Dec 2010 09:32:05 AM: I had a fight with voda over $127.50 after 4 months of fighthing with them and getting cut off i went to the tio and voda ended up letting me out of the contract
now 8 months later i still get a email bill saying i'm $127.50 in credit they could not be any more hopeless if they tried !!!
27 Dec 2010 10:30:16 AM: I have been waiting 3 years for Telstra to give me a cheque or credit to my bank account rather than issuing credit notes each quarter. They've promised numerous times to send me a cheque but it never happens

Share on facebook
1467 Someone from NSW thinks vodafone is funny at 23 Dec 2010 10:56:45 AM

Share on facebook
1465 Someone from NSW thinks vodafone is a sad huge fail at 23 Dec 2010 09:51:08 AM
I've been a Vodafone customer for years. Things were awesome until 2010 until now I never had a bad word to say about them. At the start of the year I lost total reception for three days, I rang Vodafone and they gave me a discount for that month, only had to pay half my bill so I was happy with that. It was simple and easy.
The last 3 months I have had more days without reception than with. This also includes numerous in store sim swaps with staff who were very apologetic and helpful, but limited in what they can do. I've used different phones and I just don't have the reception Vodafone use to give me. I've emailed Vodafone numerous times only to be told 'they will launch an investigation with their technicians and someone will contact me within 5 business days' No one does. I try to phone Vodafone and I spend hours on hold and speak to no one, or I get disconnected. This also means tying up a land line that is not mine as my mobile phone is the only phone number I have.
Finally fed up with it all, I contacted the TIO asking them to contact Vodafone on my behalf to release me from my contract - done with in one week. No penalty due to me, no early exit fees they just asked that I pay $150.00 to keep my phone or send it back. I'm paying the $150.00 to keep my phone as it would cost me more to buy a new one.
Sadly how Vodafone have treated, or should I say not treated me with my questions and frustrations I may have been more inclined to 'wait it out' but as the mobile is my only contact number, I need reception, I need to be able to use it for it's intended purpose.
I have read many of the posts on here and people comment that you can go and get 'ripped off' by other phone companies - I don't have a problem paying for what I'm getting, so long as I'm getting it.
23 Dec 2010 03:06:43 PM: You also took some responsibility, communicated your issue and reached a satisfactory conclusion. All customers experiencing difficulty should follow your example. However you may receive a no answer for various reasons. You may have to suck it up and accept that you signed a contract.

Share on facebook
1463 Someone from NSW thinks vodafone is Epic at 23 Dec 2010 09:12:34 AM
It hurts deep. I have begun to keep a record of all the dropped out calls and times when 5 msgs come at once rather than when they were sent to me. So far 5 drop outs in 36 hours.

Share on facebook
1461 Someone from NSW thinks vodafone is Broadband on G3 as slow as dialup at 23 Dec 2010 09:05:45 AM
Holidaying in Port Macquarie CBD. Broadband 3G extremely slow. Up to 30 sec at times to refresh a page. Other times complete dropout.
23 Dec 2010 07:34:49 PM: Even worse cos its supposed to have HSDPA which I connected to without any problems on my visit in September 2010 but now I have neither 3G or 3.5G (HSDPA). I have just tried to connect and I had to reboot the USB modem 4 times before I made a very slow connection (took 15 seconds to refresh 1 page) and over 1 minute to load Vodafail "share the pain" page. Thank heavens my iphone is on Telstra 3G which works a dream.

Share on facebook
1460 Someone from NSW thinks vodafone is beyond fail at 23 Dec 2010 08:41:46 AM
Again, Sydney CBD and metropolitan - can't hold a call, can't connect a call, sometimes doesn't even connect to the network at all for hours. Not recieving text messages for up to 3 days.
For months I thought it was just my handset acting up and even considered getting a new one, but then I read all the articles and came across this website - I'm not paying for a new handset when I now know it's a network error! I'll just switch networks.
23 Dec 2010 08:53:03 AM: vodafone your farkin useless

Share on facebook
1459 Someone from NSW thinks vodafone is BAD Calls BAD Downloads at 23 Dec 2010 08:26:54 AM
Hmm Sydney CBD, cant hold a call in George St. Call Failed, drop outs, download speeds are non existant then great then none, then great. Ahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh
23 Dec 2010 03:08:26 PM: Don't call in Martin Pl at lunchtime or on New Years Eve.
27 Dec 2010 07:00:59 AM: what if there is a fire or an act of terrorism?

Share on facebook
1454 Someone from NSW thinks vodafone is useless at communication at 23 Dec 2010 07:44:45 AM
Trying to complain about service levels, so I logged a complaint ticket. I received and automated response about how they provide coverage. I requested that they answer the question. Another auto-response saying that they are busy and will get back to me when they can. Ok, so I waited. Then they closed the ticket after 120 hours because there was no activity.

Pick up your game and let me out of my contract. Incident: 101214-000237

Share on facebook
1450 Someone from NSW thinks vodafone is Exit fees at 23 Dec 2010 06:19:15 AM
27 Dec 2010 07:03:30 AM: haha reminds me of "B Clear and Simple" all those years ago (they went under i think)... $1000 bills on a $30 contract weren't even unusual back in the day because they repeatedly billed for the same calls or billed by calls made by other customers on the network. My guess from reading this site is when B went under, all their staff went to Vodafone.

Share on facebook
1449 Someone from NSW thinks vodafone is constant confusion!!! at 22 Dec 2010 11:24:11 PM
customer :"hi, im having issues with my phone fix it for me?" VF employee:" so whats up with it." customer:" i put it on the charger last night cause it died and now its blank and wont ring" VF employee:" let me have a look and see what i can do, well i see your issue! your phone is switched off at the moment, would you like me to switch it on for you?"

Customer:" hi, im having problems with my wifes handset and i wont to get it sorted out asap" VF employee:" thats ok sir, what is the issue? Customer:"it wont hold charge for more then 2 days, she tells me that she never gets my calls or voice mail messages or my sms's???" VF employee:" ok sir, it is very common for a hanset to only last 2 days without charging it. and have you got the handset so as i can troubleshoot her problems shes having with sms and voice calls?" Customer:" Oh no, i didnt think id need the phone with me, cant you just look on your computer and tell me whats wrong?" VF employee:" no sir, i would need the phone to help you with this. is it only your calls and sms's she is not recieving?
23 Dec 2010 12:05:32 AM: New website idea : Customerfail.com
23 Dec 2010 01:14:43 AM: Yep- you could make the argument that Vodafooey customers are stupider than most. what does that say about a company and its shareholders who knowingly prey on the feebleminded?
23 Dec 2010 07:32:59 AM: hahaha Customerfail.com, that would get more posts then this site!!
23 Dec 2010 02:45:06 PM: There is another option- www.notgoodenough.org

Share on facebook
1448 Someone from NSW thinks vodafone is Ridiculous Fail at 22 Dec 2010 10:44:25 PM
I am locked into a broadband contract with a service that drops out on average for 10 seconds every 15 seconds of streaming time. Watching a 1hr25min movie has now taken over 2.5hrs and 3/4 of the way through. Am only persisting with it as would rather burn the available air time than forfeit due to frustration.
Vodafone staff in stores are actually very friendly and helpful, however they are not always technically able to deal with issues appropriately.

Share on facebook
1447 Someone from NSW thinks vodafone is not fail! at 22 Dec 2010 10:28:30 PM
Vodafone employees are the nicest bunch of people i have ever met. they smile and are helpful and they dont look at every customer as a sale! i have nothing but admiration for the stores i have had to go in too.

22 Dec 2010 10:46:03 PM: Whilst they don't treat every customer as a sale, they will try to deflect your query and send you on your way regardless of whether your issue is resolved or not.
23 Dec 2010 07:36:03 AM: the teams in the store can not do all aspects of the business, people seem to think that the store staff can change the world but that is why they are a RETAIL store not a Complaint/aftersales team!!
23 Dec 2010 03:58:23 PM: Yep. We are not Mobile Messiahs (well I am I touch them and they start working but generally we're not).
23 Dec 2010 05:52:43 PM: most of the comments here (vast vast majority) are not against vodafone store employees - they are against the network coverage and telephone customer troubleshooting service. And I don't think commentors here expect the store employees to solve their problems, but SOMEONE within the company should be able to help. If you are a VF store employees, instead of getting upset at customers or this website, get upset with your company for not supporting you. You are the ONLY face-to-face contact customers have (is it the customers' fault that there is no other real person they can see to help them?) and your company has put you in the line of fire in Australia. You send complaining customers to the department responsible according to your company's rules, and the customers are given the run around with no help. It's not your fault, but where else can the customers take out their frustration? Better this website than in your store!
23 Dec 2010 08:38:23 PM: Yeah but this is an excellent forum to educate more then 1 customer at a time how the real world works.
23 Dec 2010 11:42:36 PM: I don't know, my local store takes very good ownership of the issues I have faced, and there have been MANY. Even issues that I could have probably fixed myself over the phone, they have offered to call for me to have it processed quicker. I guess retail assistants vary.
24 Dec 2010 05:28:21 PM: wow wonder if a vodafone employee wrote this post

You repsresent the company, end of story. I dont care if you are the CEO or the fkn cleaner, you have a Vodafone shirt on, you are Vodafone. None of this "Im only retail staff". RETAIL STAFF ARE THE PEOPLE SELLING THIS CRAP SERVICE

Share on facebook
1446 Someone from NSW thinks vodafone is still failing, but is there a light? at 22 Dec 2010 10:19:26 PM
After e-mailing a complaint listing all my issues, I finally got a reply today (several days after my intitial email submission). I've got to say I was impressed by the admission that the Vodafone network has been on the fritz for "several months" (though the wording went something like "some of our customers have been experiencing reception problems in some areas"). I was also told that they've now opened their Customer Care call centre 24 hours, due to the high demand.

The lady proceeded to offer me one month of free access as compensation after telling me that they were working to fix the problems, "hopefully before Christmas". I accepted the compensation, only because I don't have a phone other than the HTC Desire HD that I purchased just a month ago on a 12 month contract (and I'm loving the phone), so cancelling my contract would leave me without a phone and a huge headache.

I'm still getting constant phone and internet drop outs, delays in messages, and calls that don't come through. This site is hopefully putting more and more pressure on Vodafone to lift their game. I'm publicising it on my FB account and telling other Vodafone members about it to share their experiences.

Power to the people!

Share on facebook
1443 Someone from NSW thinks vodafone is Zero quality service at 22 Dec 2010 09:51:25 PM
Three accounts from VFail..network is as bad as it can get..forget 3G..even EDGE is a problem.
Broadband..can't get to the home page in Stanhope Gardens (near Sunnyholt drive), NSW; when can I get my 2GB. Zero utilization in two months.
Acconting...did not apply 3 free months (NRMA)...added insurance without my consent. What a waste of my time and money.

Share on facebook
1440 Someone from NSW thinks vodafone is at 22 Dec 2010 08:20:52 PM
I have a HTC and my Vodafone coverage is fine. A lot of the network issues seem to be based sound iPhone and Nokia n97 users. What is the relationship here. Why must every second person must have an iPhone
22 Dec 2010 09:06:23 PM: thankyou. couldn't have said it better myself. does nobody remember the iphone 4 debacle when they first came out? no reception.
22 Dec 2010 09:20:01 PM: I have an HTC Desire HD, the issues are the same regardless of the phone.
23 Dec 2010 05:42:15 AM: Ummm, the reason most people who are having problems are iPhone users is because most phones sold are iPhones. It's an accurate reflection of the population of smartphone users!
23 Dec 2010 08:09:28 AM: I'm on a blackberry curve, and previously a HTC Touch Dual. Drop-outs are same regardless of both those handsets

Share on facebook
1437 Someone from NSW thinks vodafone is at 22 Dec 2010 07:34:10 PM
went to the vodafone store on Monday to report a fault with my phone, data was extremely slow to download (if at all). this problem was progressively getting worse, since signing up with vodafone 2 months ago. the store attendant told be it was a faulty sim, which he replaced and asured me things would be working fine in ten minutes.

well things weren't fixed, data times out and now incoming calls drop out after 3 seconds.

and now i find on the internet that i'm not the only having problems. with the ceo publicly announcing tech problems, i find the vodafone staff to be deceptive and misleading when addressing my problem.

vodafone is charged me for services that they are not providing. disgraceful
22 Dec 2010 07:49:31 PM: "Deceptive and misleading".... the guys working in retail stores are not telecommunications engineers! Way to kick someone for trying to help you.
22 Dec 2010 08:11:17 PM: The guys in the stores are retail sales people. They are not trained to trouble shoot . You are lucky that they even tried to help .
22 Dec 2010 09:35:27 PM: what you dont realise is that a sim swap is actually all that can really be done from a store level. Retail staff are there as a point of contact for sales purposes aswell as basic issues
23 Dec 2010 05:47:04 AM: The salespeople in the store are knowingly participating in deceptive and misleading conduct. I'm not blaming the for it as they are under orders from Vodafone. But the fact is, that they are helping trap unsuspecting customers.
And before you shout "buyer beware", you have to admit that there are many tech-unsavvy consumers out there. For example, the elderly. They depend on salespeople to tell the truth.
23 Dec 2010 07:17:05 AM: yes its true there are many tech-unsavvy customers they seem to be the ones who can live their lives without their phones and arent the ones complaining or even mentioning reception issues etc
23 Dec 2010 04:03:06 PM: @9:17:05 Nail on the head mate. Just whingy people that want to fling birds at fruit and designing flight paths that can't upload their high scores that are whinging. 'Phone call? That's 10 menus in!'

Share on facebook
1432 Someone from NSW thinks vodafone is Uberfail at 22 Dec 2010 07:06:07 PM
My girlfriend's phone disconnected with no reason. Trying to get through to customer service, so that her phone is more useful than a doorstop, currently still on hold 1hr 50 mins and counting.

I work for Optus, and I know that in many areas our customer service is lacking, but this is just beyond a joke!
22 Dec 2010 11:40:04 PM: To be fair, I've been on hold with them for ages at a time, it's mostly because moronic customers who don't listen to the prompts about Iphones are wasting the time of the people in where-ever the call centre is, the actual call centre staff are pretty good compared to some companies.
23 Dec 2010 08:49:06 PM: Yep.

Share on facebook
1430 Someone from NSW thinks vodafone is Biggest fail on earth at 22 Dec 2010 06:42:27 PM
Well i had issues with getting the roaming working from the website so i went in store, which they set up for me. i asked a few times if this would cost me anything (as i was going to America) and made it VERY clear i didnt want it if it was going to cost me money, they assured me it was free and wouldnt cost me a thing, they made NO mention of the fact it CHARGES you everytime ur phone connects to a different tower or something, i came back to over $200 phone bill for these connections, i went in store to ask what the hell. they didnt want to hear it, they had no problem telling me what all these charges were for AFTER i got back, this information would of been helpful i dunno BEFORE i left!!
The store wouldnt do anything and told me to go home and ring the customer service, so i drove all the way home, waited nearly a hour on the phone and was finally told to go INTO THE STORE!!! needless to say i wasnt impressed. i told them that the team member who served me left out the information i needed so it wasnt my fault i was charged. they said they would help me out IF i remembered the name of the employee, i DIDNT. how would i remember there name?!?! and they said they would ASK all the employees if they were the one to give me the wrong info, guess what NO ONE owned up! what a suprise! they pretty much said too bad there is nothing we can do.
They tried to offer $50 of texts, but with the plan im on i already get WAY to many texts for me to use, ive never gone close to going over. after being stuffed around on the phone more i gave up.

Now i havnt been able to get on facebook on my phone for at least 2 months.

cant WAIT til my contract is up so i can go to telstra or optus!!!
22 Dec 2010 06:48:39 PM: To have roaming placed on your account is free, but all usage of the phone whilst roaming (either overseas or in a non serviced area) are charged on top of the cap. The staff member should have been clearer about that for you.
22 Dec 2010 07:19:05 PM: yeah, i know, that is what i was saying, i asked specifically if there would be ANY charges if i put roaming on, and she said no none at all.
That is why i was so pissed off, if they had TOLD me there was charges, i wouldnt of put it on my phone at all!!
22 Dec 2010 07:28:25 PM: Yeah as I said, the sales person should have been clearer in that regards. In that case as well the store should have called on your behalf and explained that due to misinformation it happened.
22 Dec 2010 08:37:38 PM: i ended up giving up after being told to go in store, then going in store and being told to ring up, this went on for a while, no one cared. this was about 6 months ago now, but after that incident ive been desperatly waiting for my contract to run out so i can switch to optus or something lol.

Share on facebook
1417 Someone from NSW thinks vodafone is at 22 Dec 2010 05:18:20 PM
just got a bill for $49 and im on a $49cap, i am so angry at vodafone right now! how could they charge me like that! plus i recieve no calls when my phone is off!!!
i am mad!
22 Dec 2010 05:28:44 PM: Onoes, quick, call the Herald Sun and get an article written about it....
22 Dec 2010 05:29:47 PM: quick run into store and abuse the staff...that will fix you issue!!!
22 Dec 2010 08:28:55 PM: hahahaha
22 Dec 2010 09:36:48 PM: lmao dont u just hate it when they bill you correctly
27 Dec 2010 01:40:57 PM: Tat has happened to me too! And what about the fine itself? Mine only lasts 4 days before it goes flat and I have to recharge it. Useless.

Share on facebook
1409 Someone from NSW thinks vodafone is Very Fail at 22 Dec 2010 03:10:15 PM
See below, feel free to copy and forward with your story to:-

1. Vodafone
2. TIO

Call received within 1 day of TIO being informed from a decision maker in Australia.


1. 2 Months Credit
2. Released from contract.

Good Luck

To whom it may concern,

I am severely disappointed in the level of service (or lack thereof) being provided from your network, and your customer service team. Your lack of network coverage in western Sydney, has been of an unsatisfactory level for the past two months. It has become so bad it has come to me writing this email.

I have spent most of the day attempting to get this issue resolved with your customer service team, however when I contacted your business call centre at 1400 hours on the 20th December 2010, your customer service personnel was unable to assist me due to computer issues. He could not call me back, and insisted I would have to make another call later in the day to sort it out.

I rang again around 1850 hours, and waited on hold for around 80 minutes, until your network lost reception and disconnected me.

I then rang again at 2120 hours and waited on hold for around 60 minutes until the call was answered, the customer service person told me he would put me on hold for 2 minutes and get back to me, another 83 minutes later another customer service person answered the phone, and then it dropped out.

The problems I am experiencing are continual call drop-outs covering most areas between Penrith, Blacktown, Castle Hill and Parramatta (the area my business operates in). On top of this the 3G connection enabling my email and internet access is also slower or non-existant from time to time and lagging of sms messages. These problems have been occurring for around the past 2 months, with no improvements. In attempt to see if the situation gets any better I have tried another sim card (on my account), and a different phone, and I still receive the same problems.

These problems have caused extreme inconvenience and have financially affected my business, through being non-contactable and getting sms messages too late, that a potential customer has sourced another company to conduct the repairs work.

Share on facebook
1408 Someone from NSW thinks vodafone is Poor at 22 Dec 2010 02:14:10 PM
I work in Pyrmont and I regularly get poor signal or no signal at all. Currently there is 1 bar and I have 3G. I often have no 3G or am Roaming. This is not just in the office, but also walking around to get lunch, etc.
22 Dec 2010 05:18:42 PM: Roaming???

Are you sure you have the right company?
27 Dec 2010 06:38:23 AM: I live in Pyrmont and we have virtually no service at home ever. Just appalling.

Share on facebook
1407 Someone from NSW thinks vodafone is i want Nigel Dews head at 22 Dec 2010 01:46:56 PM
I think Nigel Dews should resign. Your sorry is too little to late.
Your pathetic excuse that only a few people are suffering is just that, pathetic.
22 Dec 2010 05:47:30 PM: I think you should resign, your pathetic excuse is making people suffer, isn't it pathetic.
22 Dec 2010 08:32:11 PM: bit dramaticdont u think ?

Share on facebook
1406 Someone from NSW thinks vodafone is WTF? at 22 Dec 2010 01:16:50 PM
Enter the (wait for it).......Mumbai "Save Team" - it seems Vodafails "customer orientation" is moving further and further away from..."the customer." Who are they "saving" the customer or themselves?

Thanks Vodafail for sharing the name of your new team - it's made my day!!

Share on facebook
1405 Someone from NSW thinks vodafone is Sticking pins in eyes FAIL at 22 Dec 2010 01:14:23 PM
I had been trying for over a month and half to switch my work account to a personal account after being made redundant from my job. Every time I contacted the number they gave me they would ask for the employer's PIN number. I told them over and over I didn't work there and then eventually I had to call my old work and ask them to get involved. After numerous emails I was told I was authorised to switch to my own account and I had to call the Direct Deals people. After an hour and a half waiting I was cut off. I called back and waited a further 50 mins only to be told by the indian call centre that I didn't have the right number. I asked him for the correct number and he then proceeded to read back the number I had just called on. In the end he said he couldn't help me and transferred me to another department in Australia where I sat on hold for a further 40 mins. When I finally got through I was then told it wasn't authorised and having gone through the story for the umpteenth time I was told they couldn't do anything without the authorisation.

So, I decided to go into a store and see a real person.....what a waste of time that was. When I got to the store, went through my story, the representative asked me for the PIN NUMBER!!! After saying I didn't have this number he said I would have to contact Direct Deals and that I could use their phone. I sat in their store for 40 mins until I finally cracked. I ask the Gen Y representative if I could see his manager and he flat out refused. He said the manager was too busy. I stormed out of the store absolutely furious.

To cut a long story short, I finally got onto someone and he was quite apologetic. I told him I didn't want to continue with Vodafone and asked what I needed to do to move across to Optus. He pleaded with me to "give Vodafone a second chance" and that he will give me a free month on the infinite plan. I said to him that I was wary signing up to another contract as if I wasn't happy with the service I would want out. He said it was fine and that I would be allowed to leave if I wasn't happy after the first free month.

I've been with them for one week and none of my email or internet is working. I contacted Wilbur and he sent me a (almost) computerised response saying it wasn't his department and that he couldn't help!!!

Just after I emailed him, I was then sent bill for $46.90 which was the period 15th Dec - 16th Dec. ONE DAY! I sent it to Wilbur who has reluctantly credited the account but how or why they did it is beyond me. There was no explanation.

I've got Optus taking over the account now and there will be hell to pay if they tell me I can't cancel or try and charge me a fee. I will be going to the TIO if this happens.

I've wasted so much of my time with Vodafone. It astounds me how one company can be so shit.

22 Dec 2010 05:17:14 PM: So basically you wanted a number that was in someone elses name to be transferred to your name, but you didn't have the approprite authorisation (ie Transfer of Title form) or the PIN number for said account, and your complain is Vodafone didn't just hand it over? You do realise that it would be illegal for them to do that right?
22 Dec 2010 06:49:20 PM: it was in his name, he said it was his work account.
22 Dec 2010 06:57:54 PM: If it was his work account he still needs the permission. Also the way the system shows the account, it couldn't be in both his name and a companies billing account. He could have 3rd party access to it, but when it comes to porting it out the billing account owner is the one that needs to grant permission for it to be transferred.
22 Dec 2010 08:03:13 PM: Your bill was $46.90 because Vodafone charges you a prorated charge for 15th to 16th December (16th being you billing cycle each month) as well as your next months bill. so that is $1.90 for 15th - 16th December and then $45 for 17th Dec - 16th Jan. Thats all outlined in the contract if you read it correctly when you signed up. This is the case for every customer.
23 Dec 2010 07:09:36 AM: Firstly the staff member followed the correct procedure if they did give you access to the account without the pin that would be breaching way to many privacy laws to mention its like me accessing your bank account by just having your bank card and no pin. It just cant happen and your a fool to think that cause you want something you are just going to get it without following the correct procedure. This leads me onto the 2nd point the process that you wanted to undertake is called a transfer of title and there actually quite a simple process when done properly all it involves is your previous employer filling out the cover page of a document and you filling out the rest. THis document is then faxed off and within 5-10 business days also as long as u pass the credit check the account will be in your name on a month 2 month contract from where u can upgrade or port out as u see fit. And yes a transfer authorisation is needed to be placed on the account before any action can be taken which is an actual system requirement not just u being palmed around. SO all in all if the correct procedures were followed you wouldnt have had this issue. But hey enjoy optus....
4 Jan 2011 08:38:46 AM: Ok firstly, the number is in my name and my work paid for the account. Secondly, my previous employer sent numerous emails AND a fax on company letterhead to Vodafone asking them to transfer the title. They received an email from Vodafone saying it was authorised and ready to go.

Lastly, after all the time and pain caused, I was promised by the Vodafone representative that they would give me my first month, as a personal account holder, free of charge. A couple of days later I receive a bill for $46.90. So, can you now explain why I have been charged after I have an email from the Vodafone rep explaining exactly what I would be receiving?

So, whoever you are commenting on my compaint (I'm assuming you work for Vodafone) perhaps you should just for more details before passing on your comments.

It only reinforces to me how badly Vodafone treat their customers and how they will use nastiness and bullish tactics to intimidate their customers. Believe me, I am enjoying Optus so much right now it hurts.

The question I ask you is, how does it feel to walk into your thankless job all day and get receive complaint after complaint?

Share on facebook
1404 Someone from NSW thinks vodafone is Crap Crap Crap at 22 Dec 2010 11:38:24 AM
Mike here from NSW, I work in the Recruitment business and due to a 3 hour delayed voicemail message I lost a $10,000 deal. Also my clients, family and friends cannot contact me as they lose connection. I cannot make calls as it doesnt connect and I am tired of trying to contact them.
22 Dec 2010 12:30:38 PM: I feel your pain. I think you would definitely have a case against them and should seek some compensation - if only they would answer the phone.
22 Dec 2010 01:08:10 PM: I don't believe this story for a second. If your recruitment product was worth waiting for you would have got the deal when you returned the call. Does your recruitment business also have an office number? Try not relying on your mobile exclusively.
22 Dec 2010 01:20:27 PM: thanks for the last post, but are we all on a Vodafail contract worth a couple of thousand dollars to use it as a back up? - I don't think so!
CRAP, CRAP, CRAP : I believe you.

Share on facebook
1402 Someone from NSW thinks vodafone is IDIOTS! at 22 Dec 2010 11:04:14 AM
Northern Beaches- How to get out of your contract.....I just did. I advised them that it was my only phone at home (i.e we do not have a landline) and they ended a newly signed (i.e 3 months ago) 24 month contract WITHOUT QUESTION. All i have to do is return the phone which came with the contract.

Don't let the customer service operator fool you into conducting the "tests" i.e try a new sim, turn phone off and on, telling you that they will call you back later (on your mobile phone) when you are in the place where you have no reception -what is wrong with these people. Aggressilvely DEMAND to speak to the cancellations team oh, did I mention? Expect to be on hold for + 1hr 20mins!!!! GOOD LUCK!
22 Dec 2010 11:12:57 AM: Ask for the 'loyalty' team. They are there to listen.
22 Dec 2010 11:22:02 AM: Somehow after this DEBARCLE I don't think the word 'loyalty' will exist in VODA-world.
22 Dec 2010 01:12:08 PM: What debacle? Sounds like a whole lot of unique individual problems that happened who knows when under who knows what circumstances randomly and rarely once in the past at some point much like any telco.
22 Dec 2010 01:39:06 PM: "unique individual problems that happened who knows when under who knows what circumstances randomly and rarely once in the past at some point much like any telco." Get a clue and read the problems on this site. If you don't think it's real then go about your business and don't bother yourself wasting time speculating - that's what vodafail are good at.

I CANNOT get a signal inside the building I work in.. IN THE SUBURBS OF MELBOURNE, IN A MAJOR UNIVERSITY. I have to GO OUTSIDE.

You are an IGNORANT MORON, who is making excuses for a company that is failing in its obligations to its customers. And your attitude is EXACLTY what I expect from a vodaho troll.

Share on facebook
1401 Someone from NSW thinks vodafone is They are Forked! at 22 Dec 2010 10:58:54 AM
I recently spent over 2.5 hours on hold to them wanting to upgrade my plan to the new Apple iPhone 4, I never got through to them, so I tried again, after 1.5 hours on hold I had to have a bathroom break and couldn't wait any longer. So Im stuck till I get get through to one of the fools at Vodafone. My pain worsens, now as with all the other Vodafone users I am making multiple calls to have one conversation, thanks to their excellent coverage.

Share on facebook
1397 Someone from NSW thinks vodafone is Total fail once again at 22 Dec 2010 10:14:30 AM
So I posted yesterday and am so grateful for this site as family and friends are sick of hearing me bitch about my constant vodafone issues over the pst 3 months.
But the latest is I havent actually recieved a bill via email for the last 3 months and I called to tell them this and of course 40 minute wait - but I wa happy to leave my details to call me back.
They call me back and I pressed one to speak with a VF rep and the phone rang for 15minutes - I mean are you serious - 15 minutes. They call me back and then tranfer me and then hello noone's there - Vodafail once again.
I am currently appealing to cancel my contract and I cant wait for that sweet day when I am no longer a VF customer -gbye complete frustration.
22 Dec 2010 05:27:18 PM: https://www.myvodafone.com.au/selfservice/registration/mobile

24/7 access to your bill, no waiting on hold, no having to talk to anyone.

Share on facebook
1396 Someone from NSW thinks vodafone is total fail at 22 Dec 2010 10:12:37 AM
Let's see, minimal reception that drops out to nothing whenever it feels like it. Failed text messages, failed mms messages, failed incoming calls, failed out going calls, missing voicemails, web pages don't load, as for calling vodafone, I've logged up about 4 hours and still haven't got this sorted.
I have used 3 different phones, I've changed sim cards, I've got new sim cards. This is not me or my phones, this is Vodafone.
I am happy to go to Telstra and pay more providing I don't encounter all these errors all at once. Considering my family members at home are with Telstra and not one of them has had any of the issues I've had recently.

Share on facebook
1395 Someone from NSW thinks vodafone is the worst telco at 22 Dec 2010 10:09:05 AM
have bought 2 hand sets both different brands and coverage with vodafone IS TERRIBLE !!! and only live approx 10/12ks from sydney ,(can not make or receive any calls whislt at home ) very painful trying to explain to various people at vodafone that its not a handset fault . they would promise in calling me back when i am at home but unfortunatley still waiting on call .Am sick of calling Lara !!!! please help have only been with voda for 3 mths need to find out how to cancel contract
22 Dec 2010 10:17:25 AM: Read your contract and you will find a point in there that you can argue them on cancel your contract.
Also contact the Telecommunications Ombudsmen - if they signed you on when they had no coverage in this area you can cancel your contract.
22 Dec 2010 10:17:26 AM: Read your contract and you will find a point in there that you can argue them on cancel your contract.
Also contact the Telecommunications Ombudsmen - if they signed you on when they had no coverage in this area you can cancel your contract.
22 Dec 2010 10:49:35 AM: However if you are complaining about in-building coverage...no network will guarantee indoor reception due to the variables associated with building construction. You won't have a leg to stand on. That is also in your Ts and Cs or find that cherry spot by the window.
22 Dec 2010 11:15:42 AM: See my post above......
Northern Beaches- How to get out of your contract.....I just did. I advised them that it was my only phone at home (i.e we do not have a landline) and they ended a newly signed (i.e 3 months ago) 24 month contract WITHOUT QUESTION. All i have to do is return the phone which came with the contract.

Don't let the customer service operator fool you into conducting the "tests" i.e try a new sim, turn phone off and on, telling you that they will call you back later (on your mobile phone) when you are in the place where you have no reception -what is wrong with these people. Aggressilvely DEMAND to speak to the cancellations team oh, did I mention? Expect to be on hold for 1hr 20mins!!!! GOOD LUCK!

Share on facebook
1392 Someone from NSW thinks vodafone is Criminal failure at 22 Dec 2010 09:01:48 AM
Paid for their 3G data on my laptop between 2008 and mid-2010. Hardly ever worked. This was inside Sydney CBD. Moved to Telstra and have never had a problem. The only frustration bigger than their product not working was their customer service. Criminal product failure. Criminal customer service.

Share on facebook
1389 Someone from NSW thinks vodafone is poor coverage poor service at 22 Dec 2010 07:46:05 AM
In this article http://www.smh.com.au/technology/technology-news/furious-vodafone-customers-spark-accc-probe-20101217-190gl.html Vodafone's director of customer service, Cormac Hodgkinson said:

"It's not saying we aren't seeing customers come through with problems but in terms of the specific issues that we knew about that were pretty much across the network, they have now been addressed,"

i rang vodafone technical support today, and they said that there are known issues in manly (nsw) and sydney cbd, so this guy is a liar.

22 Dec 2010 05:21:01 PM: Cause clearly a quote in an article is going to be up to the second accurate....

Share on facebook
1388 Someone from NSW thinks vodafone is Misleading Fail at 22 Dec 2010 07:29:11 AM
Vodafone 0426 numbers were released but they did not ensure that international texts could be received. I waited and waited for international texts but nothing came through. I contacted Vodafone and spent hours talking to their technical team who blamed the international carriers and said it was not Vodaphone's fault. Then I finally went into a store and one of the managers casually said "Yeah, those 0426 numbers don't work like they should. I don't know why we sell them". I changed the number to another carrier and it works fine! So what is going on at Vodafone???

Share on facebook
1387 Someone from NSW thinks vodafone is EXTREMELY at 22 Dec 2010 07:18:41 AM
i have random reception, people do not received my sms's, i cannot connect to the internet

Share on facebook
1386 Someone from NSW thinks vodafone is Extreme Fail at 22 Dec 2010 05:22:18 AM
When I joined Vodafone 12 months ago, I explicitly stated that not only do I need reception in my home town (obviously), but I need reception where my parents live in a small town on the other side of the Blue Mountains. Vodafone sold me the plan and the phone (iPhone 3GS) and told me I would have no service problems. The reason I need reception at where my parents live is my mother is sick. Sure enough, I get to my parents town and I have reception for probably 40% of the time. Ringing Vodafone, I was told a "network upgrade is taking place soon". I gave Vodafone the benefit of the doubt and over the next 12 months, my visits to my parents hom town resulted in the same reception problems. I rang Vodafone recently about this and they told me that my phone is incompatible with Vodafones network. When I told them it was the phone they sold me, they told me to "turn 3G off". I told them 3G is always off on my phone because it works slightly better, even for data (go figure!) and then they told me next time I am in the town to call them so they can troubleshoot it. I said to them "so I wait until my phone has reception, call Vodafone, be on hold for over an hour in which time my phone will probably drop out, and then if I get through, I will be told that my phone is working. Or I won't have reception and won't be able to call". They then told me to call from a land line. This is where the saga is currently at. I can't wait to get away from Vodafone... And will NEVER go back! I HATE Telstra/ Bigpond but at least their mobile network and 3G are good!
22 Dec 2010 09:07:45 AM: national roaming works in very few places (mainly the back end of Vic) don't bother for NSW. Grab a phone that supports 900Mhz instead and I bet your oldies have a landline that can contact you on the other side of the granite curtain should there be a problem.
22 Dec 2010 12:50:46 PM: Looks like the very example of what is described in a previous blog on this site (refer "which Voda network ??? at 21 Dec 2010 06:13:35 PM"). Voda 3g uses 2100/900mhz but I think the iPhone 3GS is 2100/850mhz hence incompatible with Voda regional 3g which operates on 900mhz.
29 Dec 2010 08:22:38 PM: I had the exact same issue with 3G.. I was getting better performance using EDGE than I was with 3G. Ridiculous.

Share on facebook
1380 Someone from NSW thinks vodafone is Top failure at 21 Dec 2010 08:24:00 PM
Purchased a Blackbury Bold, having continual issues with no 3G service, always on EDGE.
Txt & MMS fail, pictures do not arrive at my parners phone, message is there but picture is X in a box. Tech support useless, want to do "master reset" sending "service books" have given up on Lara, useless system.

All the apologies don't help, phone has shut down with "invalid sim" takes hours to speak to someone in a call centre, then poorest line quality cannot understand person. For a Telco, has the lowest quality lines in existance.

Contacted TIO and lodged complaint, waiting for my ten days, cannot eat apology. work for myself and do Airconditioning service, customers cannot reach me.
22 Dec 2010 10:20:15 AM: I think Vodafone/3 should defintiely ditch skype as the way of contacting Mumbai!
22 Dec 2010 11:38:43 AM: They use skype? OMG that explains everything.
22 Dec 2010 02:41:28 PM: They don't use skype.

Share on facebook
1379 Someone from NSW thinks vodafone is not good enough at 21 Dec 2010 07:04:33 PM
21 Dec 2010 07:15:19 PM: Iphone 3GS. They suck.
21 Dec 2010 07:19:50 PM: Somehow that doesn't relate to this person's issues. I feel your pain, if you logged a complaint and have recorded the issue you should be out in no time. Goodluck!
21 Dec 2010 07:23:54 PM: I bet it does...my stinky handset meter is going crazy!
22 Dec 2010 11:12:47 AM: I had an iPhone 3GS with nightmares on vodafone and then switched to Blackberry Bold on new 24 month contract with vodafone - it was worse...

Ummm, somehow I don't think it is the phone!
23 Dec 2010 03:10:39 PM: You went from Iphone to BB!?? Ha ha no wonder!
27 Dec 2010 03:27:55 PM: You can break the contract. Tell them you are going to contact the Telecommunications ombudsmen and lodge a complaint for failing to provide the service you signed up for. Also quote them "IT IS AGAINST THE LAW TO ENTER INTO A LEGALLY BINDING CONTRACT IF YOU CAN NOT LIVE UP TO THE SERVICE DESCRIBED"
20 Jan 2011 02:02:12 AM: Unless you're Vodafone- the Sacred Cow of Australian telcos.Cow in every sense.

Share on facebook
1378 Someone from NSW thinks vodafone is disappointing at 21 Dec 2010 06:59:38 PM
I've been a customer for a few years, only 12 months ago I took advantage of the internet deal 1/2 price for the first 6 months $20 then $40 for the following 18 months up to 5g of downloads, sounds like a good deal. I'd been paying about $120 a month with Telstra Bigpond for some time (maybe 5 years) and had continual trouble with the home phone not working at the same time as the internet, going back to the dark ages of "dial up" even to the point where the Telstra contractor advised that he couldn't fix it but had the hide to ask me if it was ok if he told Telstra head office it was fixed so he could move onto the next job... ANYWAY it never got fixed, so we changed to Vodafone dongle.

When we signed up, the salesperson in Vodafone shop admitted that there was problems with the connection/reception, but being a mobile phone customer and not having too many problems with the mobile phone I didn't think it would be that bad in our house.

We rarely have connection, we are paying for a service we cannot use, it makes you feel like you are absolutely being completely ripped off! When we do get connection, like right now, it's always a poor signal.

Now we have problems with both mobiles as well, all the same problems as most people on here, late voicemail (if you get it), dropping out all the time and connection problems.

The worst thing is I'll sit on my couch will not be able to connect to the internet because of poor signal but get full internet 3g on my phone next to me??!! What the?

I've read a lot of the complaints here on the site, all I can say is I'm glad I'm not working on the management team of this company! The amount of work that's required to fix this mess is going to be almost impossible and I'll take my hat off to Vodafone if they can fix the problem. Word of mouth is how they got so popular but it could possibly be the end of them.
22 Dec 2010 02:01:57 PM: How are you being ripped off when you were advised that "the salesperson in Vodafone shop admitted that there was problems with the connection/reception" (to quote your comment), yet you went ahead and did it anyway?

Don't you think you are a little bit responsible for YOUR own actions.
27 Dec 2010 09:17:50 AM: the equal and possibly more valid point is that VODAFONE is legally bound to provide a service that works (doesnt have to be free from bugs but it has to work as described)
regardless of what the sales person said . Infact the sales person i would imagine has actually admitted liability on behalf of VODAFONE , VODAFONE knew of the limitations /problems yet still sold the product to this customer fully aware that it would be unable to be used or fit for the purpose it was purchased/intended (info is available at http://www.fairtrading.nsw.gov.au/)
im wondering if the person who wrote the last reply (22 Dec 2010 04:01:57 PM) knows what Unconscionable conduct is , (link http://www.accc.gov.au/content/index.phtml/itemId/716807)
an old saying yet a good one , "just cause i say its legal dont mean it is"
please let us know what part of vodafone you work in , this will give us a VERY clear indication how far up the managerial column this arrogance/total disregard for customers goes (very obvious you work for Vodafone)

Share on facebook
1375 Someone from NSW thinks vodafone is going to have to be honest. at 21 Dec 2010 06:01:15 PM
Here's a plan.
Everyone, visit at least one Vodafone store this week.
Loudly protest your issues and convince at least one new customer not to sign up. Direct them to this website.
I'm not suggesting for a moment that the staff should be the target. But since Vodafone are practicing false and misleading conduct and there is no mass media campaign to alert the public, it is up to us to talk the truth.

21 Dec 2010 06:02:42 PM: Great idea!
21 Dec 2010 06:05:25 PM: Sounds good, just don't take it out on the staff, it really isn't there fault Vodafone has all these issues. They would be experiencing them as well - but convincing people not to use Vodafone is the only way.

We have been getting a few compliments on this site so I'm hoping to add a feature tonight so we can mark posts as compliments or complaints. That way we have an accurate estimate of the complaints vs. compliments. Thanks for your support.
21 Dec 2010 06:05:31 PM: I've enjoyed doing that with certain phones.
21 Dec 2010 06:15:39 PM: Not a good idea. You'll just look foolish. Just give yourself an uppercut instead which may help you realise that you have several resolutions and avenues available to you to solve your individual problems and if you couldn't then you obviously didn't have a case.
21 Dec 2010 06:17:40 PM: People shouldn't be complimenting on here. It's a whingesite. Start a sister site called Vodaforever or something...
21 Dec 2010 06:19:07 PM: Vodaforeveronhold?
21 Dec 2010 06:24:44 PM: Yea I never expected any compliments, these just came out of left field. I haven't spoken to anyone in person who has compliments for Vodafone. How about two options, compliment and 'something else'?
21 Dec 2010 06:32:06 PM: You do this in my store and I will have security escort you out. I don't care what your issues are, the staff in the store are not the ones responsible, so you have no right to treat them like crap to make yourself feel better.

Take a moment and think how you would feel if someone came to your place of work and did this.
21 Dec 2010 06:36:35 PM: And if three people are doing it at the same time? Since Vuvuzellaphone won't employ enough staff to handle "issues" do you think they'll fund extra security?
21 Dec 2010 06:45:20 PM: think of Vodafone store staff like this...would you abuse a nurse for long wait times at the ER?
21 Dec 2010 07:06:01 PM: Well,perhaps. I have known of disgruntled govt employees-eg refusing to issue fines. Perhaps VF staff could switch from Grinches and facilitate things a little too freely? Or discuss problems loudly enough to discourage custom. A touch of Ghandi.
21 Dec 2010 07:22:10 PM: No I don't think anyone should sell out the company they work for. That's not integrity.
21 Dec 2010 07:36:41 PM: I didn't write this to incite any bad feeling toward the staff.
I actually think the store staff are not bad, just the 'meat in the sandwich'.
But, unless Vodafone is forced to broadcast it's issues to potential customers, I can't think of many other ways to warn the general public.
I guess it is ultimately a case of caveat emptor - at least sites like this and Whirlpool exist for consumer information. Well done Vodafail.com!
21 Dec 2010 07:39:14 PM: ...further, I do not advocate I'll feeling towards the store staff.
That would be detrimental and obviously the wrong way of going about things.
21 Dec 2010 08:03:00 PM: Oskar Schindler could have been accused of not acting with integrity and selling out the er "Company" he worked for. "I was only doing my job" is rarely a defence in committing or permitting crimes.
21 Dec 2010 08:54:29 PM: I was only following orders lost all credibility at the Nuremberg trials...........
21 Dec 2010 08:56:04 PM: I for one have just advised 4 individual people not to sign up/go near/do anything with Vodafone. I am a man fulfilled!! Ready to move onto the next four now..........
21 Dec 2010 09:45:24 PM: Please, Deity, let the previous poster be a VengeFul employee.
22 Dec 2010 07:53:40 AM: Great idea! However people should learn to read the original poster wuite clearly states:
"I'm not suggesting for a moment that the staff should be the target."
hence the comment about calling security is ridiculous.
22 Dec 2010 11:09:05 AM: Haha likening store staff to Nazis = Awesome and so badly off the mark!Vodafone staff are there to help you. Help them to help you.
22 Dec 2010 03:13:05 PM: No, YOU're likening Australian Vodaf*ckinguseless staff to Nazis. I'm just wondering how some of them sleep at night. Or did they have to have their hearts cut out and sacrifice a chicken to get a job at Vodaf*ckinguseless? If that is the case, I am not likening them to Incas, or Voodoo practicioners.
22 Dec 2010 03:16:03 PM: 7;$#160
"VoodooFone- where you have to practise the Dark Arts to get it to work"
22 Dec 2010 04:26:54 PM: they pay me 50k a year to listen to your shit....Great job, love the team, love the job.....its narrow minded rednecks that think the world owes them something is the issue here not the vodafone network..... They Took meee Jubbb!!! hurrdurr
22 Dec 2010 07:38:09 PM: our "shit'?- illuminating that a Voodoofone employee considers our valid complaints about a service that we pay to use and Voodoofone refuses to provide "shit". "That could explain a lot of things." I notice you just wrote "listen to" and didn't add "fix up".
22 Dec 2010 09:35:41 PM: How exactly is a sale person meant to fix a reception issue? Go out with tools to the tower and magicly fix it?
22 Dec 2010 11:47:39 PM: Just going to throw it out there that if,
A) You go into a store and blame staff for a technical fault which obviously they didn't create nor are in fact in charge of fixing you should have your right to inhale oxygen taken away from you.

B) If you go into a store and act that way and someone from Vodafone chooses to alert authorities there are a number of charges to do with disruption of business practices and they can even go as far as to say harassment, as well as harassment (on the customers behalf) if the customer chooses to see you in the negative light. Think of the legal ramifications, do you want to be arrested possibly because you have a grievance with staff who aren't even at fault? Places like Mirvac or Westfield will not take nicely to people disrupting their rent payers.
23 Dec 2010 01:01:06 AM: Stop selling the phones and the plans that people can't use BECAUSE of the KNOWN technical issues. Not all Voodoofone stores are in Westfield centres. I think it is gutless to abuse the employees at the bottom of the food chain- it'd be funny if half of them went out on stress leave. Or DIDN'T call security if people were wearing the t-shirts or discussing their "issues" a little too loudly.
23 Dec 2010 01:03:50 AM: While waiting to be "served".
23 Dec 2010 03:43:51 PM: I work for VHA. It's a great company. Great company! It's a culture of success. Synergy and Ideation. This is for my next performance review.
23 Dec 2010 11:51:38 PM: Good one fuckwit, I hope security do a number on you
27 Dec 2010 08:23:58 AM: "21 Dec 2010 08:32:06 PM: You do this in my store and I will have security escort you out. I don't care what your issues are, the staff in the store are not the ones responsible, so you have no right to treat them like crap to make yourself feel better. Take a moment and think how you would feel if someone came to your place of work and did this."
Would you please let me know what Vodafone store you are located at ?
i will be organizing a protest out on the footpath of your store , and please please do what you say you will do and escort me away , the NATIONAL press coverage will be interesting , are you also going to deny my rights as a citizen to protest at the absolute crap service YOU provide?
interestingly you defend your staff , they are the ones encouraging people into signing contracts , contracts they are fully aware Vodafone cant meet
is there a reason there isnt much info on prepaid services, i have 2 pre paid Vodafone phones , very cheap phones , 1 is a 0415 number and the other is a 0416 number , the 0415 number works in any unlocked phone i have put it in , the 0416 number worked in every phone i put it in until about 6 days ago (no service ,goes straight to message bank) , i thought the actual phone was broken , so i put it into another phone ,same problem , so i get another Samsung unlocked phone from big w(brand new),yep thats it, it still doesnt work (yes there is credit on the sim) being a prepaid Sim i dont care very much about it , i now use optus ,thanks to absolutely no help from vodafone( im not suggesting it is network related ,, for all i know it could be the sim thats the problem)
27 Dec 2010 12:12:26 PM: "21 Dec 2010 08:32:06 PM: You do this in my store and I will have security escort you out."- hey you gutless BIGMOUTHED tool, feel free to let us all know WHICH STORE is "yours", and I will make sure you dont EVER get any business from ANYONE or ANY COMPANY I am associated with, ever again.

YOUR ATTITUDE IS AN EXAMPLE OF THE LACK OF CUSTOMER SEVICE THAT YOUR WHOLE COMPANY PROVIDES. Vodafone should be BANNED from signing up new customers, and invoicing ANYONE for ANY service, until you can meet the contractual obligations WITH YOUR CURRENT UNHAPPY CUSTOMERS..

27 Dec 2010 12:59:20 PM: As a member of staff you represent the company. Simple as that. So you SHOULD cop the abuse and hatred. That is what your company is creating in the marketplace. And if you as a staff member cop some of this hatred, maybe you will think twice before stitching someone up to a contract and service you know to be deficient and not of merchantable quality. So even though you personally may have not caused the problem, and you may not be part of the solution, SUCK IT UP. YOU DECIDE TO WORK FOR THIS SHYSTER COMPANY PLAYING THE LONG CON. You work for them? You too are fair game. You get what you deserve. You are just as responsible as anyone else there. Maybe if enough staff complain and protest something will change.
15 Jan 2011 01:10:32 PM: Omg what is happening to this country! Please people have a look at your posts and the hatred you are breeding, this is AUSTRALIA not America where everyone sues everyone for everything! Nor are we a middle eastern country where hatred and violence are the first thought that comes to mind to resolve issues. I am ashamed to believe that people even speak or think like the person above in Australia.

Share on facebook
1369 Someone from NSW thinks vodafone is more interested in cricket at 21 Dec 2010 04:48:13 PM
Then there's the other issue where you can't check usage on their website, that has been going on for over a year now.
27 Dec 2010 10:42:35 AM: I checked my usage just yesterday without any problems.

Share on facebook
1368 Someone from NSW thinks vodafone is seen the last of me at 21 Dec 2010 04:44:22 PM
I am glad I filed an incident with the TIO 2 weeks before the supposed network issues were meant to be fixed. Even after 8 years of being a customer they still lie about known issues right up until the point of when I cancelled my contract they still acted as if there were no issues.
There are still people I know that are unaware of these issues until I mention it to them and they realise how long their connection and service has been rubbish.
21 Dec 2010 06:19:27 PM: Enabler.
22 Dec 2010 07:56:19 AM: I got the old "we have just had an email through saying there will be interruptions starting from this morning"
I said thats nice i was having issues all of yesterday too and im sorry but i will not take any information from you to be truthful or correct unless it is on the website so dont quote any "emails" unless you can forward them to me thankyou very much...
It shut her right up.

Share on facebook
1364 Someone from NSW thinks vodafone is at 21 Dec 2010 04:32:41 PM
My pain has been going on for 10 months!! and now i have to deal with terrible phone reception. My story starts in Feb this year when i took my phone in which i broke, totally my fault i take responsibility for that i had paid for the extra insurance for 2 yrs and it finally came in handy. Paid the excess got the new phone all good, 2 weeks later new phone doesn't work the 7, 8, 9 button stopped working took it back to the shop that supplied it they put it in under a warranty claim a week later go in, get a new phone in the box ready to go. Less then a week later this phone breaks, it is a nokia 6210 navigator so anyone with similar probs please let me know, anyway i head back in to the store i am told i need to produce the papers i would have received, which i informed them i got nothing the last time i showed them the original papers but it was not for that phone was told to wait and a manager would call me regarding that, waited, waited waited, called up about it went into the shop still nothing they had not found the papers ( my opinion they hadn't even looked, every time i went into the store i had to explain my story over and over again to someone new). By this time it was near the end of may and i had got nowhere all i had was a broken phone and still getting bills for a service they where no longer providing. I was going away for 6 weeks on June 10th. I went back into the original store went through the whole thing again and was promised when i got back they would be able to sort it all out for me. returned to Australia, shop is closed down! All records destroyed, back to square one, down to the other vodaphone store that had never dealt with me, once again i explained the story and off we went on another pointless ride or going nowhere, once again someone was to contact me regarding progress, some kind of internal database search need to be conducted with the serial number so they could identify the phone. The original shop had given me the phone without recording that it was sold or given as a replacement, as far as they knew the phone was still in vodaphone hands. Surprise surprise when i went in a few weeks ago to find out what was happening the staff had no idea what was going on, the person i was dealing wiht had left and from their under the breath remarks i took it that the person who had just left was not a very good employee so jumped on the merry go round and began the story again, this time i got an AMAZING girl, she did a search on the spot, reissued me with a proof of purchase receipt took the phone and sent it in, Finally somethng was happening. Today collect the phone, tech report the battery was flat ARRRRRRRRRRRRRRRGHGGGGGGGGHHHHHHHHHHHHHH did he/she not read the report it would turn on every few times then would not turn back on for months, of course the battery is flat i haven't used it for 10months i go the same crappy broken phone back. The helpful girl felt my pain and gave me a number to call and told me what to say. Right now i am waiting to hear back from some supervisor, who was not very happy to help until the words ombudsmen was mentioned and the amount of trouble vodaphone are in at the moment. I have had it with this company before i went overseas i canceled my plan and went onto pre-pay, the customer service and follow up in store is ATROCIOUS, this company had better do something quick smart if they wish to stay in business, by the look of it my problem is one of 1000's that they have to deal with.
21 Dec 2010 04:49:37 PM: BTW here is a number that i got through on pretty much straight away, i was prepared to wait the 45mins but only had to wait less then 5mins before someone answered
1800 676 464 i went to tech services and then option 6, none of the options was what i need and option 6 was for 3g mobiles which was the closest to my problem - good luck everyone
21 Dec 2010 06:43:04 PM: Yeah Vodafone stores are cool like that these days. How come you didn't keep your receipt? It is YOUR responsibility to keep your proof of purchase.
21 Dec 2010 06:46:47 PM: Did the magic number you used ask you to give your dealer code and password?
22 Dec 2010 08:10:38 AM: I was never given a receipt for the last phone that replaced the phone i got on insurance, i have that receipt but the particular store i went to was not run well and went bankrupt. The phone i have has never been recorded that it even left the store. I had to wait 2 months for an internal database search to be done on vodaphone hq computers (that's what i was told) and they have NO RECORD of my phone being sold or even leaving the shop. It is NOT MY responsibility to do vodaphones internal paperwork. All paper work that i have been given i have.
The number required no password when i called, although it is now about 8hours later and still no call back, when i was told to expect a call in 30mins.
22 Dec 2010 09:45:19 PM: I wouldn't expect a call back from that particular number as it is NOT CUSTOMER CARE.
23 Dec 2010 11:52:22 AM: may not be customer care, but i know have a new phone and have only had to be on the line for 10mins
23 Dec 2010 02:42:38 PM: You were lucky in that regards, that number is for Dealer related issues, as such if you call they'll normally ask you for the Dealer Code and password. If you don't have it they won't help you.

Share on facebook
1362 Someone from NSW thinks vodafone is Useless at 21 Dec 2010 04:17:58 PM
Pity I didn't find this website before I rang Vodafail at the weekend attempting to buy an iphone. After fighting my way through the system and hanging on for a total of 75 minutes, i managed to tell someone I wanted to buy an iphone4. As I use prepaid I was told I would need to upgrade to a plan before I could order an iphone. I relcutantly agreed to this. I was told to ring back to order the iphone once my new Sim arrived. My new Sim arrived today, guess what, it doesn't work. Tried to ring but Lara has lost the plot and can't finish a sentence. It did eventually go through to somewhere and I get another voice telling me I will have to wait at least 40 mins to speak to someone. There isn't an option on the website for dodgy Sims, I may have to give up work soon as most of my life is taken up hanging on the phone waiting to speak to someone I can't understand from Vodafail. I suspect there is only 1 person working in the call centre as I have spoken to the same person twice!
22 Dec 2010 09:48:48 PM: Your number doesn't automatically change over to the microsim, go into a store and they will perform a Sim Swap for you.

Share on facebook
1359 Someone from NSW thinks vodafone is Rubbish at 21 Dec 2010 03:17:58 PM
Why would Vodafone release Infinity plans when they know there is something wrong with their network - they should be sued for negligence!
21 Dec 2010 03:50:17 PM: Its not negligence....it is a scam pure and simple..
21 Dec 2010 07:28:46 PM: No scam mate. Try it with a month to month. PAY for your handset up front and no contract dramas. If it doesn't fulfil it's charter you can choose another network! Cool huh?
22 Dec 2010 08:56:08 PM: its called $500 million into improving their network, last time i checked that was not negligence?

Share on facebook
1356 Someone from NSW thinks vodafone is Commercial Suicide at 21 Dec 2010 02:47:08 PM
Well thanks to a written complaint to the TIO, I was contacted by a nice young lady from Vodafone (actually from Australia and not the Indian sub continent) who advised me of my options in relation to the known service issues (but never known to me until I read it in the SMH). So I have been given a six week time frame for the service to be upgraded and given two months free access to the network, and I've also been advised to do a 'SIM Swap' as soon as possible. Well I'll give them the grace of waiting for the six weeks, and if there is no improvement, I'm moving carriers.
21 Dec 2010 02:58:27 PM: off ya go then
21 Dec 2010 09:59:15 PM: oh geez, some die hard vodafail lovers here
21 Dec 2010 10:41:47 PM: And if Godot doesn't come, the cheque is in the mail?
24 Dec 2010 09:19:15 PM: Didn't say I was a fan, just want some freebies from them before I go...also just pointing out that if you lodge a complaint with the TIO you will actually get some satisfaction of an Australian Vodafail representative calling you to address your complaint rather than endlessly waiting to speak with someone without a clue from the Indian sub continent.

Share on facebook
1355 Someone from NSW thinks vodafone is making me sad! at 21 Dec 2010 02:27:43 PM
After months of bad reception, dropped calls, slow data, delayed SMS & MMS messages I rang Vodafone with one question..."How much to get out of my contract?" After only 10 minutes on hold (I thought that was pretty good), the customer service person who took the call couldn't provide me with an answer (this took another 10 minutes to deduce). She said someone would call me back and quess what...they did! However, this person couldn't answer my question either. They were Tech support. They blamed my phone, my sim, my area (Sydney CBD???) and then said someone would call me back in 72 hours. I insisted that I just wanted to know how much to get out of my contract. Finally they agreed to put me through to someone who might be able to answer my question...another 10 minutes on hold...someone answered...and the call dropped out! This was last Friday and no-one has called me back.
I have been with Vodafone for 10 years and I am sad to be leaving them but enough is enough.
21 Dec 2010 02:58:57 PM: see ya later.have fun getting ripped off
21 Dec 2010 10:00:45 PM: omg, 'have fun getting ripped off'. obviously someone who works for the company and doesn't care about the customer. you can see what sort of people work for vodafone
23 Dec 2010 06:43:51 AM: Another long time customer of Vodafone (10 years). Sad to leave, but having instant Voice Mail messages (not days late) is just far too important for my line of use.

Share on facebook
1349 Someone from NSW thinks vodafone is This is hopeless at 21 Dec 2010 01:35:11 PM
Today my broadband connection is flying along at an average of 23kbps download and an average upload speed of 126bps!!!!!!!!!!!
This despite calls to the support centre and absolute conviction of Rajit that things will improve soon and that I must be a long way from an exchange as I live in "remote Hornsby".
When will the management of Vodafone start to take some of these support calls and hear the pain before we all jump ship.
I want my wirelss broadband dongle fee repaid and consequential damages paid for the impact the calamatous service is having upon my business.
21 Dec 2010 01:36:35 PM: so much damage to your buisness yet you have time to post on this website......
21 Dec 2010 01:59:11 PM: Wonder if his landline is ringing right now?
23 Dec 2010 10:28:39 PM: "Long way from the exchange?" interesting that Rajit brought up an ADSL issue that has nothing to do with mobile networks.

Share on facebook
1347 Someone from NSW thinks vodafone is at 21 Dec 2010 01:22:14 PM
with all due respect to all people out there upset with the vodafone network just remember that when you go to talk to the team in the stores its not ther fault and try use a bit of respect when you communicate with them, i was in a store the other day and ther was a lady blasting the team over the reception issue when CLEARLY its not there fault....technology will never be 100% and in 6months everyone will be singing a different tune about some other band wagon everyone can jump on the have the "Internet stab"...but hey its easier to complain like 3year olds....basic decency ad courtesy will get you much further then blasting employees that are limited in the job....
21 Dec 2010 01:24:11 PM: also, if you choose a phone with known reception issues, i.e. the iphone, don't complain when these knowm imperfections come to light.
21 Dec 2010 01:26:30 PM: That is true, it really isnt the stores fault, they dont make the network (reception) they just sell the handsets that fail to pick it up. I was speaking to a young lady at a cit store and she was saying they dont get told the issues until 3 or more customers complain, she was very nice with the whole thing but to be honest they seem to be on the same page as we all are.

Share on facebook
1346 Someone from NSW thinks vodafone is Mega Fail at 21 Dec 2010 01:17:09 PM
The other night my Vodafone service stopped working for 15 hours. 15 hours! I couldn't make a call, receive a call, send a text, receive a text, use the internet... I kept thinking, "What if there's some sort of emergency?" This, of course, on top of all the other dropped calls, delayed voicemails, horrible 3G reception which means I can't access the internet. So frustrating and has been going on for weeks with no end in sight.

21 Dec 2010 01:20:32 PM: Turn your phone off and then on again.

Share on facebook
1341 Someone from NSW thinks vodafone is not at all at 21 Dec 2010 12:41:44 PM
All telecom companies have signal problems. This may vary depends on how kind of user you are, waht kind of services you demand, what phone you have, what area you live and so on...

Vodafone has had some issues recently? Yes, they had. But what make a company good is not just when things are going great, but when their customers have problems and how the company deals with it. I can assure you Vodafone is strong enough to turn this page and make everyone happier than ever and YES they are making a lot of effort to deliver a extreme cutting edge new network.

We are just talking about 1% of the total customers. It still means that I am among the rest of 7 millions happy customers and nobody will build a website to talk about how good Vodafone is...

Come on guys, give them a chance! You won't regret to be part of this great company!

A happy customer

21 Dec 2010 01:23:16 PM: I guess everyone I speak to is part of this 1 percent and I have yet to meet anyone who is in the 99 percent. I don't think there would be a website talking about how great Vodafone is (except their actual website) considering I made this site while I was waiting on hold. I don't know anyone who waits on hold for 3 hours, hangs up and then think 'what a wonderful experience that was, I should make a website'.
21 Dec 2010 01:30:50 PM: No I won't do a website when I called them and had my problem sorted out in 3 minutes...

It's way much easier to complaint, you can get much more attention...
21 Dec 2010 05:00:15 PM: Nigel is that you?
21 Dec 2010 06:17:43 PM: Were you in the store and calling out to one of the staff? THAT might work.
22 Dec 2010 08:29:10 AM: Id just like to say the creator of this website is genius!And i'm sorry but how did people who LOVE vodafail come across this website?
If not told to post her by PR.... hmmmmm...
22 Dec 2010 10:05:05 AM: Can I suggest that the original poster goes and starts a website called vodawin.com and see how many people post on it...
22 Dec 2010 05:40:04 PM: make vodawin.com yourself you voda-hugging-hippie!
27 Dec 2010 10:57:13 AM: I have been a very happy Vodafone customer since 1995.
27 Dec 2010 06:05:25 PM: "I have been a very happy Vodafone customer since 1995"....What should have been added is.....But dont use these modern mystical talking devices, I prefer written letters using my duck feather quill. I'll be off to sow my field then.

Share on facebook
1336 Someone from NSW thinks vodafone is superdooperfail at 21 Dec 2010 12:38:45 PM

Share on facebook
1333 Someone from NSW thinks vodafone is 10/10 FAIL at 21 Dec 2010 12:07:00 PM
No reception at work or home and drops out 8 times on bus trip home - yes I counted it on my bill.

Share on facebook
1332 Someone from NSW thinks vodafone is Big Fail at 21 Dec 2010 12:04:16 PM
They tried to tell me that I now live in a 'low service' area. I haven't moved house for over 3 years. Until 3 months ago I had full reception now I'm lucky if I get one bar of reception.
This now means that at home no one can call me as the call will drop out. Messages are delayed. I have an awesome phone that I barely use.
Also located near to my house is a rather large and newly developed shopping centre which has not 1 BUT 2 Vodafone stores. I get no reception in the shopping centre.
21 Dec 2010 12:09:56 PM: Check your dodgy old handset
21 Dec 2010 12:15:52 PM: My dodgy old hand set is actually brand new - so is my sim card. Try again buddy.
21 Dec 2010 12:40:28 PM: phone works when its not inside ur butt
21 Dec 2010 12:46:31 PM: Obviously you're confused - phones are for phone calls, texting and the likes. Not for fancying your tickle by sticking it up your butt. Though if that does work for you, then by all means, keep at it darl.
21 Dec 2010 12:51:06 PM: is that what you do.sorry that you cant get it out of there or ur head for that matter.not my fault u live in a hole
21 Dec 2010 01:00:25 PM: *feigns insult*

Share on facebook
1330 Someone from NSW thinks vodafone is Nigel Dew, Your Sacking Is Over-Dew at 21 Dec 2010 11:42:36 AM
21 Dec 2010 12:11:11 PM: You can choose an alternative contact number to be called on.
22 Dec 2010 05:20:08 PM: they still dont ring back. Same issue.. 3 hours waiting on hold speaking to various people over last two days.. they keep saying they'll call back.. the phone will ring once and then hang up.. so to them.. they are calling back.. and we're not answering.. pfftt.. load of crap.. ive already complained to the telecommunications ombudsman
22 Dec 2010 09:08:34 PM: go into a store and get them to call sales support for you. after the troubloeshooting is done you are free to leave the network if you are not satisfied with the service
23 Dec 2010 07:01:21 AM: How much time do you think people have to wait on hold for 3 hours, be told they'll be called back and either not have reception when they are, or be expected to hold the conversation when it suits call centre staff. Let alone go into a store around christmas time and use their phone and still wait on hold while listening to both Lara and Xmas music - Hellz Bellz No!
23 Dec 2010 07:03:29 AM: I agree - its not asif nigel or vodafail have txt'd us, or e-mailed us - it was one shitty appology on the website that, by now nobody goes and checks. vodafone pick up the shit and make good. you think you have fixed the problem but you havent, not even close - 1 or no bars at your vodafone retail store in bondi junction is a joke - wait for the class action of people who have had accidents or crashes and not been able to call for help.
23 Dec 2010 11:43:21 PM: Well maybee if ppl had enough brains to ring the right number they would not be on hold for so long come on grow up take responsibiliy
26 Dec 2010 10:47:14 PM: We ring the number that is advertised in hopes of being able to solve our problems without troubling anyone in the store. I think that is what reasonable responsible people do. If Vodafone isn't advertising the correct number then what are we supposed to do? Ring random numbers in hopes of finding the illusive super fast Vodafone customer support?
27 Dec 2010 09:41:14 AM: yes, I have to call every other day as they keep locking it out when my password is supposedly wrong and also my secret message is wrong, my mothers maiden name???????. This is a privacy issue as they cant even protect my password.
27 Dec 2010 12:59:13 PM: "24 Dec 2010 01:43:21 AM: Well maybee if ppl had enough brains to ring the right number they would not be on hold for so long come on grow up take responsibiliy" - CANT SPELL MR VODAHO TROLL?? Is THIS the kind of service and support you provide?? BLAMING CUSTOMERS FOR YOUR CRAPPY NETWORK ISSUES?
27 Dec 2010 02:25:37 PM: Quote - "24 Dec 2010 01:43:21 AM: Well maybee if ppl had enough brains to ring the right number they would not be on hold for so long come on grow up take responsibiliy '

And what is that number exactly tosser? Stop talking crap. If Vodafone didn't divert calls to bloody India or other third world coutries and actually invested the millions of $ in profit in creating jobs for Australians and keep Australian customers happy then they wouldn't have as many pissed off customers.

Share on facebook
1329 Someone from NSW thinks vodafone is at 21 Dec 2010 11:28:43 AM
21 Dec 2010 12:04:13 PM: My partner has sent numerous emails to vodafone - the response is always we're looking into it and someone will contact you. That started back in October no ones contacted him with a resolution.
In the past 2 days he has spent over 3 hours on hold to Vodafone to try and get out of his contract as he has a phone he can not use, he pays for a service you are not providing. Where is he in regards to this? Exactly where he was when it all started with a brand new phone he can't use due to no reception.
21 Dec 2010 12:12:36 PM: Is the handset faulty? Have you contacted the manufacturer
21 Dec 2010 12:18:03 PM: The handset is not faulty. Vodafone is faulty.
We're not stupid enough to try all other options before hand. He used to work for Vodafone we know the dril. It's a new phone, new sim card. Accept the problem is Vodafone and people may be more willing to give you a second chance for speaking the truth.
21 Dec 2010 04:08:19 PM: Thanks Nigel but you didn't need to use all those words, all you had to say was: Our systems are fucked, our call centre is fucked, reception and internet is fucked but we are trying to unfuck it but in the meantime eat shit...that about sums it up.
21 Dec 2010 08:43:59 PM: Just a few comments regarding the apology:

"recent intermittent network issues"

These issues have been reported for a very long time and are not intermittent.

"various blogs"

Oh..........that would be www.vodafail.com and other various blogs..........

"it%u2019s clear we could have done a better job at keeping you across what%u2019s been happening."

Better words to have used than "could" is "should" and "across" should be "informed".

"We have been working with customers on a case by case basis to understand individual situations, resolve the issues and see what we can do to put things right, but I appreciate that there may be some of you who are still unhappy."

May be some of us who are still unhappy????? By the way, most of us cannot speak to a consultant on 1555 as the average wait is 45 minutes day and night!!!

"As you may know, we are experiencing some busy times at present into Vodafone Care (our call centre), so thank you for your patience"

Really???? Most of us never knew that!!! I wonder why that is???(see above)

"You can also choose to have a call back if you prefer not to hold."

Tried it..........does not work!!!!

"We%u2019ll also keep you across any other network plans that will improve your service"

It's that word "across" again!!!! Try "informed" next time..........there will be a next time.....right???

Finally my bit, Nigel what you have written appears to have been produced on the back of a fag packet in-between holes on the golf course and really without much thought to the content.

It falls far too short of what should be expected from the CEO of Vodafone.

Your lack lustre telecommunications business appears to be in great disarray, but at last perhaps, just maybe, you are beginning to listen and learn from the most important people in your business, us.......the customers.

Check out the comments on www.vodafail.com and your own various blogs.
27 Dec 2010 10:04:04 PM: Nigel,My fone didnt work for 2 months, I didnt get sms messages, my clients got the impression my fone was disconnected, I lost about $50 000 last year and your manager for portability refused to release me from my contract!!! Could you look into it? ($50 000 is about 2 years rent for me and my family just to try and put things in perspective). Merri knows my situation, ask her.
27 Dec 2010 11:50:47 PM: The blokes name is Nigel... 'nuff said!!
7 Jan 2011 12:14:09 PM: "Nigel No Clue"

Share on facebook
1327 Someone from NSW thinks vodafone is most fail! at 21 Dec 2010 11:21:02 AM
multiple calls dropping out daily in different locations, divert to voicemail not working.

Paying for a service that is unreliable and i cannot use.
21 Dec 2010 12:13:42 PM: call 1210 and then call 1211 to fix your voicemail.

Share on facebook
1326 Someone from NSW thinks vodafone is Failocalypse at 21 Dec 2010 11:16:20 AM
Been with Vodafone since 2006 and all was peachy up 'til 3 months ago.

Now, 3GS internet reception thingo on my iPhone 3GS drops out regularly (3/5 attempts) as I go to browse the web, despite having full reception (for both telephone and internet) seconds before.

Also, it will show I have 3GS but pages will not load or will load at glacial pace. They charge me for this, of course.

I'm trying to get out of my contract with them. I'm paying for a service they're not delivering and whenever I ring their 1300 number I A) have to hold for long (+20min) blocks and then B) get the complete runaround from some nonce who doesn't listen to what I'm telling them, regarding having the 3GS drop out RANDOMLY. Of course it shows up on your phone reception map that there's perfect reception in those areas - it says it on my phone, too right up to the point I go to try and use the Internet!!

This is on top of lately getting SMS messages hours/days late, dropping out of phone reception randomly (needing to be reset - although that could be an iphone fault).

I can't wait to ditch this iphone and this dud of a telco!
21 Dec 2010 01:06:02 PM: spam
21 Dec 2010 03:10:05 PM: I had the exact same problems on an iPhone with Vfone....finally had to go through the TIO to get out of my contract....now with Telstra on iPhone and not one single drop out or issue with browsing speed!

Share on facebook
1325 Someone from NSW thinks vodafone is Failocalypse at 21 Dec 2010 11:16:05 AM
Been with Vodafone since 2006 and all was peachy up 'til 3 months ago.

Now, 3GS internet reception thingo on my iPhone 3GS drops out regularly (3/5 attempts) as I go to browse the web, despite having full reception (for both telephone and internet) seconds before.

Also, it will show I have 3GS but pages will not load or will load at glacial pace. They charge me for this, of course.

I'm trying to get out of my contract with them. I'm paying for a service they're not delivering and whenever I ring their 1300 number I A) have to hold for long (+20min) blocks and then B) get the complete runaround from some nonce who doesn't listen to what I'm telling them, regarding having the 3GS drop out RANDOMLY. Of course it shows up on your phone reception map that there's perfect reception in those areas - it says it on my phone, too right up to the point I go to try and use the Internet!!

This is on top of lately getting SMS messages hours/days late, dropping out of phone reception randomly (needing to be reset - although that could be an iphone fault).

I can't wait to ditch this iphone and this dud of a telco!
21 Dec 2010 02:52:34 PM: I don't care. I want the one with the biggest GBs

Share on facebook
1324 Someone from NSW thinks vodafone is Failocalypse at 21 Dec 2010 11:15:42 AM
Been with Vodafone since 2006 and all was peachy up 'til 3 months ago.

Now, 3GS internet reception thingo on my iPhone 3GS drops out regularly (3/5 attempts) as I go to browse the web, despite having full reception (for both telephone and internet) seconds before.

Also, it will show I have 3GS but pages will not load or will load at glacial pace. They charge me for this, of course.

I'm trying to get out of my contract with them. I'm paying for a service they're not delivering and whenever I ring their 1300 number I A) have to hold for long (+20min) blocks and then B) get the complete runaround from some nonce who doesn't listen to what I'm telling them, regarding having the 3GS drop out RANDOMLY. Of course it shows up on your phone reception map that there's perfect reception in those areas - it says it on my phone, too right up to the point I go to try and use the Internet!!

This is on top of lately getting SMS messages hours/days late, dropping out of phone reception randomly (needing to be reset - although that could be an iphone fault).

I can't wait to ditch this iphone and this dud of a telco!

Share on facebook
1323 Someone from NSW thinks vodafone is Big Fail at 21 Dec 2010 11:15:39 AM
They tried to tell me that I now live in a 'low service' area. I haven't moved house for over 3 years. Until 3 months ago I had full reception now I'm lucky if I get one bar of reception.
This now means that at home no one can call me as the call will drop out. Messages are delayed. I have an awesome phone that I barely use.
Also located near to my house is a rather large and newly developed shopping centre which has not 1 BUT 2 Vodafone stores. I get no reception in the shopping centre.

Share on facebook
1321 Someone from NSW thinks vodafone is epic at 21 Dec 2010 10:55:32 AM
bought a phone that is supposed to browse the web, but i never can as coverage always drops

Share on facebook
1319 Someone from NSW thinks vodafone is more like NODAFONE at 21 Dec 2010 10:52:33 AM
i have had a business account with Nodafone for over 10 years for my plumbing company. We have had network, service, reception, voicemail and data issues for the last few months and they are just getting worse.
We have different handsets, new/old sims so i know that they are not the problem.
I now have other friends and family who are complaining of the same issues so i knew it wasnt just me.
Now i have seen this and know for sure that they are lying to us.
I have phoned them and complained but just get told that they will put a service request in. Yeah Great!!
We need to be compensated by Vodafone. They cannot expect us to pay the same amount for the last few months when they knew of the problem!!!
21 Dec 2010 01:25:10 PM: I can understand your frustration if you would consider Optus as a carrier we could look at a way to get you out of your contract early. Optus has made significant Network investment over the last 2 years, giving customers increasing Network coverage with each passing day. No network is ever going to be perfect, but the commitment Optus has made to improving their infrastructure, with billions of dollars invested over the last 5 year means that they are constantly working to improve what they have and that customers are getting the best experience possible. If you would like to test the network we do have demo services please call and speak to Nathaniel on 1300 22 88 35 and he can possibly organise one for you to try before you commit
21 Dec 2010 02:20:26 PM: lol Optus trying to make a quick buck, brilliant. How's that court case against Vodafone going Optus? Not well from what I hear, too much "pot calling kettle black".
21 Dec 2010 04:06:50 PM: Hey Nathaniel can you drop six of them demo phones to me at Bankstown station, iPhone 4's please.

Ahmad & the boys.

Share on facebook
1317 Someone from NSW thinks vodafone is not so bad at 21 Dec 2010 10:21:26 AM
I had issues with my phone dropping calls. i went into a Vodafone store and they replaced my sim card... Problem Solved :)
21 Dec 2010 12:26:46 PM: Good on ya mate. Stores are a great way to get looked after. Always try some simple trouble shooting like replacing your SIM!
21 Dec 2010 12:37:59 PM: Voda-ploy-ee, much?

Share on facebook
1315 Someone from NSW thinks vodafone is bigtime at 21 Dec 2010 10:15:28 AM
i work for vodafone and yes they are a terrible company with terrible service. go to telstra please...
21 Dec 2010 12:29:27 PM: Comedy gold.
22 Dec 2010 08:22:37 AM: Where is the "like" button for this comment?
22 Dec 2010 10:33:25 AM: Just click on how many stars you want to give it. Looks like it already has a lot of them.
27 Dec 2010 01:23:49 PM: Yeh sure you work for Vodafone. If it's that bad why don't you work for Telstra instead?
5 Jan 2011 07:11:42 PM: I think you are from the marketing team of Telstra.
9 Jan 2011 10:30:02 PM: Haha, and if this person is from Telstra, good on them! They know how to provide a network that WORKS. Vodafone... not so much.
21 Jan 2011 02:13:18 PM: Obviously a Telstra employee...
21 Jan 2011 06:54:36 PM: I feel the Vodafone employees pain - too many direct their problem as PERSONAL blame. we all have to calm down & allow the employees to pass the problem back up the chain so it can be dealt with. The person behind the counter might be the 'face' of the company but they are not the problem or the cause - they are the messenger. They are limited in their capabilities by what the employer allows/will listen to. I am a Vodafone customer since 1999 & will continue to be as long as the issues are addressed. I do not like being dictated to by Telstra or Optus so have continued my support in hope of improvement (many have come but I need to see Vodafone matching the others in coverage especially.
24 Jan 2011 01:09:45 PM: I am a vodafone employee and I agree!!!! All you rude violent aggressive racist people out there go to Telstra, I don't bloody care as long as I don't have to put up with your behavior some customers you are better off getting rid of they are just poison!
25 Jan 2011 10:18:50 PM: or are they just nice people pushed to their limits with your service or lack there of??
28 Jan 2011 11:41:27 AM: Telstra is not any better, unfortunately...
Why do we have such a poor service in the telco industry in this country?
All those Indians at the call centre would be laughing themselves with all the conundrums we are having in this country...
28 Jan 2011 12:05:23 PM: Telstra has the best 3G network in Aus. Sure their customer service sucks almost as badly as Vodafone's, but I am not paying for the customer service I am paying for the network, and the NextG network is rock solid.

Share on facebook
1311 Someone from NSW thinks vodafone is at 21 Dec 2010 09:27:59 AM
Once upon a time I had 3 workmates who dropped Optus went to Vodafone and got fantastic access speeds. I bought a Vodafone modem and 12 months prepaid plan, and now we all find we get constant dropouts, rarely do we get 3G access any longer, it drops back to slower speed access. On a good day I get 2 bars! often I get only 1 bar.

My phone, my wife's phone, my sons and daughters phones, all with Vodafone - not for long - as soon as I can get time to find another provider anyone - even evil expensive Telstra you won't see me for dust ...BUT ... how unfair to get pooor reception slow Text messages and dropouts on 4 phones (as well my data modem issues) and what recourse do I have with Vodafone??

Share on facebook
1309 Someone from NSW thinks vodafone is In everyway possible at 21 Dec 2010 09:20:01 AM
I just recieved a $500 phone bill and I spent most of this month trying to reconnect failed calls or return 4 day old voicemails... Mind you I had cut my usage by half from the previous month and that bill was only $130 (Go figure). Turns out I am being charged 75cents per 30sec phone call... Absolutely disgusting. Vodafail have now got a call back service which means you don't lose your place in the queue, they took 3hrs to call me back. When asked if I could be released from my contract which is due to expire in January, they told me I wasn't due to be released until April (my paper work says January). I also got told I needed to make a formal complaint (which I thought I was) turns out I needed to be transferred to another department which had "more than 40min wait time"!! I demanded that someone call me back as I wasn't going to wait anymore. The lady told me that the complaints department do not do call backs....
I am utterly disgusted that I am currently paying good money to be with such a terrible provider, in any other circumstances we would be allowed to stop using a provider but not with Telecommunication providers!

Share on facebook
1302 Someone from NSW thinks vodafone is Worst I have ever used at 21 Dec 2010 08:49:31 AM
I was gonna order Vodafone on a 12 month plan with HTC Desire HD on their NRMA 3 months free offer. Before that i had Vodafone on month to month plan. I called up their call center(wait of 40 mins so I chose the callback option though the CS didnt sound like doing customer service) told me that the offer is not valid now. I asked them to check their website and they did and came back yeah its valid. Then they said you have to talk to Sales team(I had told them I am a Vodafone customer already) but still they did and I waited for 30 mins and then hung up. After some time I called up again this time I was told this offer is not for 12 months(again I said check the website) they didnt agree(and were rude). I called NRMA and they confirmed that the offer is valid and they connected me directly to a local Vodafone respresentative and he said since I am on Vodafone on a month to month I can get a new contract and move my current number to prepaid and then move back in to the new contract. And yes the NRMA offer was valid for 12 month contracts too. I signed up the contract and got a virgin prepaid and moved my old voda to Virgin and then after a couple of days called Vodafone to move my number(which was on virgin) back to my new contract and I was told Vodafone can only do it at the time of signing up. huh that was enough for me to take. After going all through I was back again explaining the CS at Vodafail of what I was told by one of their friends. And finally they recognized it and said "we will do it as exception" bullshit.

Now the experience of using the new phone. I see the network going off atleast couple of days in a week and in Sydney CBD too. I have never seen the 3G or HSPDA showing on my HTC .. Never!! All this Saturday( afternoon) there was no data network in North Paramatta(I was trying to check Ashes scores). Also under the account I checked out of 2 Gig data a big chunk is GPRS. I hope it doesnt mean that I have to finish that first before I start getting 3G/HSPDA which I never even if I sit 24 hours on my phone and open websites. What a waste of money this contract is I wish I could get out of it.

Share on facebook
1299 Someone from NSW thinks vodafone is at 21 Dec 2010 08:28:50 AM
Is anyone else having reception issues on the Sydney Lower North Shore (Mosman/Cremorne area)? I have had no reception since last night (20 Dec 2010)...

Share on facebook
1297 Someone from NSW thinks vodafone is The worst! at 21 Dec 2010 08:11:13 AM
They say problems have been fixed but I couldn't send or receive sms or make/receive phone calls for most of the day yesterday. If a phone call did eventually make it through, it pushed a bunch of sms with it.

I've been with vodafone forever, this is SO disappointing...

Share on facebook
1295 Someone from NSW thinks vodafone is Absolute Rubbish at 21 Dec 2010 07:52:13 AM
no reception to make or receive calls, no reception to send messages. Dont forget the occasional "sim not allowed" message.
I would have thought some part of the contract signed with vodafone said they had to actually provide a service for the money they charge........
6 Jan 2011 01:37:44 AM: I thought they were a charity with a CEO and shareholders.

Share on facebook
1294 Someone from NSW thinks vodafone is All fail at 21 Dec 2010 07:44:11 AM
Months of horrendous reception and slow networks speeds, dropped calls, unreceived messages (6 in the last 4 days) and useless service.

Share on facebook
1291 Someone from NSW thinks vodafone is hopeless at 21 Dec 2010 07:28:43 AM
Was with Vodafone for 5 years but the service performance was getting worse and worse that me and my partner had to leave the network. When I called the customer service line to ask when my contract would be up, they asked why I was thinking of leaving Vodafone, I answered as honestly as I could "Your network is so unreliable I can't make/receive calls and sms..." the rep just answered "oh... okay... is there anything else I can do for you today?" FAIL VODAFONE... FAIL!

Share on facebook
1290 Someone from NSW thinks vodafone is extreme at 21 Dec 2010 06:52:15 AM
just signed up to business infinite plan one week ago, no coverage in Avalon or in Darlinghurst at St Vincent's Hospital. Just shows No Service approx 30% of time. Do not sign up!

 1   2   3   4   5   6   7   8   9   10   11   12   13   14   15   16   17   18   19   20   21   22   23   24   25   26   27   28   29   30   31   32   33   34   35   36   37   38   39   40   41   42   43   44   45   46   47   48   49   50   51   52   53   54   55   56   57   58   59   60   61   62   63   64   65   66   67   68   69   70   71   72   73   74   75   76