26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain

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15459 Someone from QLD thinks vodafone is at 10 Feb 2011 03:21:57 PM
I don't have problems with phone calls or SMS. But I cannot use internet data ANYWHERE in the middle of metropolitan Brisbane! What is the point of having a 3g connection...
11 Feb 2011 08:28:48 AM: My connection is the same as yours and I agree with you

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15458 Someone from QLD thinks vodafone is webpage sucks at 10 Feb 2011 03:17:18 PM
I like to login to the Vodafone webpage and view my bills etc. I hate it when the survey popup appears and even if I cancel it I can't get into my account details. Try as I might the survey popup keeps coming back no matter how many times I cancel it. The only way I can get further is to either complete the survey or close all windows and try again several times until the survey window does not come back

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15454 Someone from QLD thinks vodafone is connection/reception at 10 Feb 2011 01:49:31 PM
Most of the time I cant get any signal in Brisbane metro area
10 Feb 2011 03:12:39 PM: I got four bars in the Valley. It worked for me there. Data never works well no matter where I try it. Oh well at least I will never receive excess data charges.

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15452 Someone from QLD thinks vodafone is Terrible Provider at 10 Feb 2011 12:59:06 PM
I have been with vodafone now for a year. When I signed up they guaranteed I would have coverage where I would be using my phone. Not only do I rarely have coverage in my own home, have to go and stand outside for 10min trying to get 1 bar of edge! But when I am in the CBD in Townsville with 5 bars of 3G I am still unable to load a single webpage or use google maps on my iphone. I am sick of it and want out!
10 Feb 2011 01:16:01 PM: note everything that has happend, you will have to call vodafail and they will want to do an "investiagtion" so while they are doing that which takes 5 days, call the TIO, its pretty much the only way it will get fixed cuz vodafail dont give a fuck about anyone except them :(


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15446 Someone from QLD thinks vodafone is SO-SO at 10 Feb 2011 10:24:07 AM
I have little coverage in suburb 4011. Then again it was no better with Telstra. You would think it would be good at 6.5 Km from the CBD but it isn't. Sometimes calls drop out but I guess that is because of the poor reception and it was no different with Telstra. I have 1 Gb of data/month in my plan. It is impossible to get to 1 Gb because the data rate is SO slow. At least I will never be charged for excess data so it is not all bad.

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15444 Someone from QLD thinks vodafone is Completely Fucked at 10 Feb 2011 09:58:51 AM
I want to complain about this on facebook, but I can't because I can't get service.
Why don't they just admit they are only a marketing company and have nothing to do with phones. Must be quite embarrassing for them to have anything to do with phoning in their name. It drops out in the middle of a CBD. WTF.

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15443 Someone from QLD thinks vodafone is Blue Waffled at 10 Feb 2011 09:57:46 AM
I use Vodafone. I never get service. I can't even call a 1300 number for company. I hate them and everything about them, and I would like to walk into a store so I can defecate on their floor.
10 Feb 2011 10:24:40 AM: LOL.
10 Feb 2011 12:21:50 PM: HAHHAHA! SO funny!
Log whats happend, try to contact vf (go through the right channels - I know its a big f*** around waiting on hold) then call the TIO :D

10 Feb 2011 12:37:51 PM: Touche! I could write volumes about how I feel about vodafone and this post pretty much sums it up. Succinct. Well done! lol..

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15435 Someone from QLD thinks vodafone is billing, customer service, phone repairs, insurance, mobile broadband coverage and LARA are all FAILS at 10 Feb 2011 08:05:29 AM
i have been with vodafone for close to 8 years. it wasnt until last august (2010) that i started to have problems.

i recieved a new phone through an insurance claim. the phone arrived after waiting 8 weeks for it, not only did vodafone not offer me a loan fone they also continued to charge me my monthly bill after stipluating that because i was not able to use the phone i would not be charged. when i did finally recieve my new phone within 6 weeks the phone had to be repaired, then 3 weeks later repaired again, when i asked to see what was been done to repair my phone i was told "upgraded the software", something i do each month myself at home. finally at xmas my phone needed to be repaired for the 3rd time. instead of vodafone following their guidelines of replacing any phone that requires repairs more then 3 times or more then 2 repairs required within a 3 month period my phone was sent away again....no phone for 4 weeks, no loan phone offered, buils kept comming. then the day after i recieved my phone back condensation formed in the screen, i took it back to ask what it was and why i didnt just recieve a new phone i was told that all of the repairs were now classed as my fault for causeing them and that i would have to do another insurance claim or buy a new phone outright, even when i should have had the phone replaced over a month ago. i am once again without a phone.....but will still continue to be billed

as for LARA....billing enquiry doesnt sound like account update....

for nearly a year i have been trying to change my last name on my account yet in store and online and on the phone cant do it....hmmm...maybe because im not the person on my bill anymore i shouldnt have to pay for it???

Broadband coverage....MY ASS u have broad band coverage, my mobile broadband dies within 5 mins of been conected, then as soon as the slightest bit of cloud forms in the sky i loose all 3G netwrok and am back to gprs...which is slower then dial up....does anyone know how slow that is anymore...it means i wait 5 mins for one page to load and then as soon as it does i loose the connection...vodafones excuse..."ur situated in a delicate area that requires clear skies for the connection to be made" or and i love this one "the tower is been repaired...estimated time of repair...unkown". yet the bill continues to come and my service continues to be shit

call vodafone..lara get fucked im pressing 1...account information....transfering you now...
"hi you are speeking with Rakeesh, how may i help you?" hi i would like to talk to someone about my contract please. "certainly let me transfer you to the appropriate area"....BEEP BEEP BEEP BEEP...bitch hang up on me
call back "hi your call is important to us so jus hang on and someone will be with you right away...ur estimated wait time is 38 to 45 minutes" ARE U FUCKIN SERIOUS????? I WAS JUS TALKING TO SOMEONE!

vodafone used to be a respected and well conected tellecommunications service, now its is worse then telstra..and trust me thats saying something. i need to get out of my contract and jus chill on prepaid for a while, but with no phone, a company that will try and screw you out of every single cent you have and doesnt want to listen to you, i dont see that happening anytime soon.
16 May 2011 04:06:13 PM: wrecked lol

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15414 Someone from QLD thinks vodafone is Terrible at 9 Feb 2011 06:16:05 PM
internet speeds less than I could get on dial up in 1991.
Vodafone is a sick joke

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15412 Someone from QLD thinks vodafone is Epic Fail at 9 Feb 2011 03:00:56 PM
No reception at home.... (Live in St Lucia 4km from the CBD of Brisbane) 800 m from University of Queensland...

1 bar reception at work... (Brisbane CBD)

1 bar recption on the way to work.... (Corronation Drive)

No reception at all out of town... (I often drive to toowoomba)

Very long wait times for service...

Got given the worlds longest run around to solve any problems... try a new sim... try a different phone... oh we will need a technician to investigate...

1 month later they call me and say... oh gee you were right there is no reception.... too bad...

sorry vodofone... your gone!

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15408 Someone from QLD thinks vodafone is EXTREME FAIL at 9 Feb 2011 02:06:57 PM
To the many other frustrated and fed up customers of Vodafone,

I would like to share my story in the event that it helps the cause.

Background: A Vodafone customer of 12 years, I was a bit dissapointed to encounter problems with my service having only moved from one major city to another (Sydney to Cairns). I cannot get any reception at all where I am now in Cairns (Kewarra Beach).

No Option: After letting it go a few months to see if it improved, with not even an iota of improvement, I decided I would finally call to enquire and possibly cancel the account if it could not be fixed. I clearly had no choice.

The Run Around: So I called Vodafone today. Went rhough several differnet voice prompts and still didn;t get to where I wanted. Finally, after being on hold forever I got through. The guy I spoke to (who I could barely understand of course!) told me that he would transfer me to "Connection Services" and if they said there was an issue and that there was no immediate action to rectify the problem then I would be waived the exit fee of $300 on my contract. He then transferred me to a lady in that section (again who I could barely understand!) who asked me some questions and did some checking.

The problem: Finally this lady came back to me and said yes it is an area that cannot acces any of the broadband services and it is a low GSM area. She then insisted she needed to transfer me to someone else.

The Pain: I advised this new guy that I was disappointed that after 12 years of Vodafone as a customer I unfortunately had no option but to cancel my account. He then advised me that I did indeed need to pay the cancellation fee. I protested, naturally, and explained what I had been told by the other departments and asked why I would pay an exit fee if I cannot use the phone?

The Pathetic Attempt to Justify: He said that on his little computer it said my area did not allow access to broadband services but I should still be able to make calls therefore the phone can be used. I told him that this was not the case, the phone did not get reception and I was unable to use it hence I would expect that Vodafone would waive the fee. The conversation then got more intense as he tried to tell me that because I ahd moved to an area where they had bad service that Vodafone could not help me. I asked how this was my fault? He said they cover 94% of the population and that there are just some areas they dont cover that well. I told him that Cairns was a major city and I would expect this response if I was living on the tip of Cape York! Again I asked how it is my fault that Vodafone cannot provied me service? He then went on to say that because I changed adresses that this was the problem and that all services are checked upon time of sign up to new contracts. He said they had only changed my new address with the first call I placed today. I told him that the local Vodafone Shop where I signed up for the new contract took my new details and updated it in the system. At no time did they inform me that I was in an area that had limited reception. No fault of mine that the change of address did not reach your records at Head Office; they certainly changed them in front of me and issued me with the paerwork.

The Audacity: He told me there was nothing they could do. It is not there fault that I am in a no coverage area. He said the best he could do was reduce the monthly fee. I was outraged, naturally, and asked why I would continue to pay for a phone I could not use? We then continued to go round and round in circles arguing and him trying to justify why it was not their fault. He then said the best he could do was half the exit fee to $150. By then there was just no way I was giving in so I told him this was ridiculous and I wanted to speak with a manager or their legal team. He said no and they would tell me the same thing he is telling me. I was further outraged. I said I would take the matter to the ombudsman and he said that is my choice.

The verdict: There is no way I am paying a fee. I only wish I could take them to court as this is the most ridiculous treatment I have ever recieed as a consumer. That's what 12 years of loyalty gets you does it!!! If I had known this was the way I would be treated i would've jumped ship years ago.

Thanks for giving me the chance to rant and vent!!! I only hope something comes of this and Vodafone is taught a lesson in customer service and consumer rights.

Kind regards,


9 Feb 2011 02:40:47 PM: James, I suggest you call the TIO about it now, they will take 10 days to get back to you, so may as well start ball rolling now


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15407 Someone from QLD thinks vodafone is Frustrating!!!! at 9 Feb 2011 01:49:45 PM
I've had the worst service this week. Social app's on my iPhone such as Facebook/Twitter/MSN are taking several minutes to load/refresh, or the request times out altogether. I can't even post a freakin' tweet without having to switch my phone off and on again!

Signal has been poor and sometimes this week I've had no signal at all. I haven't been able to make calls from my phone all day! I work in SURFERS PARADISE and live in Varsity Lakes on the Gold Coast! 3G Network is supposed to be strong here!

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15386 Someone from QLD thinks vodafone is dropped call at 9 Feb 2011 09:10:42 AM
no internet for 7 weeks all calls are short or not at all

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15372 Someone from QLD thinks vodafone is legalised thievery at 8 Feb 2011 04:49:05 PM
This is not another horror story. I have just read through a lot of the complaints on here against vodafail & if you were not involved with that company you wouldn't believe it. We all seem to be poor innocent victims of this corrupt organisation. The complaints against Vodafone are surely reaching the ACCC. How much longer will they be allowed to con the public with their TV & newspaper mass advertising of products they do not supply whilst signing people up to virtually legally unbreakable contracts & ripping them off without any reasonable way to complain?

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15370 Someone from QLD thinks vodafone is Frustratingly painful at 8 Feb 2011 04:20:51 PM
One positive thing that can be said about Vfone today is there have been no call drop-outs. In fact there has been no mobile/internet connection all day long. Just perfect when you are in the middle of a house purchase and need to talk to agents, lawyers, building inspectors ..... are we going to get a rebate or do they just bill us the entire amount for a service they can't deliver? Some would call that theft.

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15369 Someone from QLD thinks vodafone is somebody please help! at 8 Feb 2011 04:05:08 PM
I posted a few days ago, about how Vodafone had agreed to allow me out of my contract with no fees, and I was waiting on their letter which they said would include further details. But after over a week and still not receiving their letter, I decided to call them and ask what the problem was.

As I expected, 35 minutes on the phone, no solution.
Here's the problem, the lady said that it was actually the TIO who was sending me the cancellation letter. Is this true? or is the letter being sent directly from Vodafone?
I was suspicious, because if it really was the TIO sending the letter, then why would Vodafone send me a text message stating a letter was to follow with further details?

After 35 minutes on the phone, the woman said she had left my contact details with the TIO, and they should contact me within two days. Anyone been through this?? is it Vodafones responsibility? or the TIO?
9 Feb 2011 09:11:22 AM: It's Vodaphone's responsibility - see your email from the TIO - it is up to the company to resolve in the first instance. I would be emailing the TIO with an update though.

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15368 Someone from QLD thinks vodafone is Very Fail at 8 Feb 2011 04:01:26 PM
Just moved to a new provider!! Very very happy ! Vodafone were good till about 8 months ago when calls were dropped more regularly and txts sometimes took days to be recieved, Soooo happy now that my contract is finished and I don't have to put another dollar into the vodafone network WOOOOOOOOO

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15363 Someone from QLD thinks vodafone is OUT OF CONTROL at 8 Feb 2011 02:23:07 PM
I have posted lengthy notes on here previously, the last one telling the long boring story of Vodafailure going on over the last month but I seriously thought I was rid of them when they agreed to cancel my account because they could not provide satisfactory wireless Internet service.

Today I received an email invoice again for this month (in advance) for my CANCELED service.

No ringing Lara this time, no discussions with our Commonwealth cousins, just straight to the TIO online complaints page. I hope I add to the numbers of complaints that bring down this revolting excuse for a telco.

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15353 Someone from QLD thinks vodafone is Very at 8 Feb 2011 11:01:30 AM
Continuous dropped calls, generally poor reception, next to no data access

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15347 Someone from QLD thinks vodafone is Internet Speed SLOW at 8 Feb 2011 08:42:40 AM
Everytime I try to go on the internet on my phone, vodafone takes upto 10 minutes to connect to the internet or go on facebook using my new iphone 4. When I use my own wifi at my office the speed is amazing. Vodafone been with them for ages now ready to leave.
8 Feb 2011 10:47:31 AM: Yep Got the same issue. Using my IPAD and just keeps saying searching... Been doing that for last half an hour. I have noticed this happening a lot more often over the last week or so.

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15342 Someone from QLD thinks vodafone is DEAR VODAFAIL at 8 Feb 2011 03:59:51 AM
Dear Vodafail posters,

As a very recent ex-employee of Vodafone, I want to share my disgust with what has been created here.


I totally understand people need a place to vent frustration. Heck, why not create a "customer-fail" website for Voda employees to vent about how John Doe bought a new phone and then moved to woop woop and now wants his money back. Or how Jane Doe bought the latest greatest gadget and wont let anyone show her how to use it, instead she demands a full refund and compensation for her "dramas". Both John and Jane will come into the store, rip shreds off whichever 17 year old girl they can find, demand to speak to the manager, who, in all of their power, can only do their best and refer them to higher power (customer care have the highest power). This then turns into a tirade of abuse as they REFUSE to take responsibility for their own problem and would rather post on a website, abuse innocent staff, and embarrass themselves with their own stupidity. If you are signing a contract, DO THE RESEARCH. Its pretty obvious their reception sucks, so DONT SIGN A CONTRACT. You have opportunity at every point to ask questions and get all the facts BEFORE signing, and once you DO sign its YOUR problem if you didnt do the research. I think you'll find most employees are fairly honest about reception in problem areas (much to HQ's disapproval).


John and Jane Doe "cant" wait on hold for 30min. They're happy to wait 1hr at a restaurant on friday night, but to be made to wait on hold for a company with almost 2 million customers is apparently downright disgusting. Have you tried calling Telstra or Optus lately? Use the call back feature. Try resolving the problem YOURSELF. Have you tried turning it off and on? (this sounds stupid, but reconnecting to the network fixes 9/10 problems and is the first thing tech support will ask you to do, the second thing is a factory reset) If neither option will fix it, you dont have reception! How is complaining or abusing staff going to fix the issue? Still, they will clog the phone lines waiting on hold just to ask questions like is my bill due? How much data have i used? How long is left on my contract? Do you have iphone 4?


YES, THE CALL CENTRE IS IN INDIA. These are people too, and during my stint at Vodafone, I made friends with some of these people. Calling them pappadums, currymunchers, ragheads, curries, bombay bimbos, ching chongs (they're not even chinese...), and every usual australian slang insult is not only unnecessary and non-productive, but DOWNRIGHT DISGUSTING BEHAVIOUR. YOU SHOULD BE ASHAMED OF YOURSELVES. They are trying to do their job as well as they can with as much power as they have been given. Do you really think they WANT to come to work every day just to rip you off, just to "steal" from you, just to be "greedy", and to cop such a massive amount of abuse each and every single day. You can see why the call centre is not in Australia. Noone here would take that crap for 2 seconds. GROW UP. What happened to decent behaviour and treating everyone fairly. This is Australia, we are not a backward racist nation.


Retail staff are always young. 3 reasons... Firstly, you can thank Labour and unions for pushing award wages so high that it is too expensive to hire older people. Secondly, if Vodafone hired more experienced staff, they would have to pay more and charge you more. Hello Telstra. Thirdly, noone in their right mind would apply for a job at Vodafone just to come to work everyday and cop abuse from idiots who cant handle a problem sensibly. Give these staff a break. There is minimal training, and definitely not enough staff to cope with the amount of outright ABUSE they cop every day. Honestly, the sheer amount of abuse employees have to withstand regularly and i mean REGULARLY reduces staff to tears, people have to leave and go home because they are emotionally scarred, people have been physically threatened (myself included), sworn at, belittled, defamed, insulted, dragged through the dirt in front of other customers and colleagues. THESE ARE REAL PEOPLE WITH REAL EMOTIONS. Do you honestly think we WANT to NOT be able to help you? It has ruins relationships, lives, dignity, self esteem, people come out of it with temper or depression. Would you walk in to a car showroom and abuse the salesman because you didn't put oil in your car and it broke down? Give them a break i can guarantee they are ALL trying their DAMNED HARDEST to HELP YOU.


Dont buy a phone if you cant use it. Dont buy the latest gadget if you have fat thumbs, or one arm, or are 90 years old and dont know how to turn it on (sorry if you are 80 and techno literate, i apologize, but the majority arent). Yes this sounds judgemental, but you need to be real. You dont buy a bicycle if you have no legs. Every phone has a working demo in every store. TRY BEFORE YOU BUY. You cant take it back. You cant take a car back because you dont know how to drive can you???


We wont access our system when you call us on the phone. We wont access your details without your password. We wont cancel your friends sisters mothers account simply because she said you could. When you sign the contract, the salesman signs a section on behalf of Vodafone stating that we will do whatever we can to protect your privacy. This includes putting a password on your account. If you dont have your password or adequate ID to prove your identity, TOO BAD. Its not the staff members fault you forgot your password and cant prove who you are. You cant withdraw cash or hire a DVD either without these things so why should phone accounts be any different?


Staff at stores have low-level access to customers accounts. They cant see credit card details, they cant bring up an invoice you forgot to keep for warranty from 18 months ago, they cant play god and ruin your life simply because they can see your phone account. They have policies to follow and this is to protect your privacy and also to protect you from staff who dont know what they are doing. Each department of Vodafone is trained different to handle different enquiries, noone is trained in all enquiries. This means that sometimes you cant get an answer from the young girl at the store. You have to call up. Please dont abuse her, because if she could help, she would. She is not trying to ruin your day, and instead is frustrated because she cant help you.


Why should telco's be different to every other industry. Everyone assumes they should get more value out of every dollar with a telco. If i buy a toaster and it breaks i take it back and get it fixed. I dont demand a "loan toaster" while its gone, and if it takes a few weeks because the repair centre is located 3000km away I sigh and thank them for acting speedily and I await its return. If it breaks after the warranty finishes, I go and buy a new toaster. If I get 6 months down the track and realise its not the toaster I wanted I punch myself for being stupid and not doing more research before I started.

How come when its a phone everything changes? Warranty means nothing to customers. If its broken it should be fixed for free on the spot. GET REAL. There are billions of the phones in the world, and cramming a GPS, phone, music player and organiser in one cheap, mass produced device means that some will break. Thats what warranties are for. They take time to fix, and they ALWAYS will fix a warranty issue. If you crack the screen or drop it in the toilet IT IS NOT A WARRANTY ISSUE IT IS YOUR FAULT. If you decide you wanted a white one instead of black... sorry. You had your chance to decide. Can you take your car back to the dealer and swap it for the white one? If you crash it, can you demand a new one for free?


Reception sucks. This is well known. So well known in fact that I wonder why you signed up with Vodafone in the first place? Now who's fault was that....


Do you honestly want to get out of your contract?

Do you still think after reading this post that you have a good case and deserve to be treated more specially then someone more honest and decent then you? simply because you abused the staff more? Read on...

There is one way to do it, call Customer Care. NOONE ELSE HAS THE AUTHORITY TO DO THIS. Noone and i repeat NOONE in the store can cancel a contract on your behalf. Trust me I've tried.

There is one department in the whole company that has authority. They are called the "Win-back team" (or "Cancellation department" for laymen). To get to this department, call Customer Care and say "cancel contract". It is that easy. If you have a good reason, they will cancel it. If you dont, they wont. Dont argue with them. They are having a bad day too now that they've talked to you and heard about how you hate their guts and want them to die.

The next simple step is contact the TIO. You HAVE to contact Vodafone first before you can proceed with a complaint to the Ombudsman. Once it reaches this level, if you have a solid case, you will win. If you dont, you wont.


Why does it have to resolve to websites like this appearing? People refuse to take responsibility for their own problems. They come in and make demands like "this is YOUR problem, YOU fix it" or "I want out of my contract before I leave and I wont pay another cent because I refuse to contact Customer Care" or "I refuse to troubleshoot because I read in some forum that this phone is dodgy"

Take the appropriate steps, and CALM DOWN! If you have a real reason for getting out of your contract, they wont charge you any more money, so if it happens today, tomorrow or next week, what difference does it make?


Ok, i went a bit off topic a few times, and forgot alot of what I wanted to say, but the point is... grow up. Stop abusing innocent people. Stop whining because you forgot your ID and we should still be able to sign you up for a 2 year contract with just a bank card. Noone has all the answers, you have to find them yourself. Take responsibility for your own problems. Noone is here to wipe your bums, especially for a $20/hr wage.

If anything I have said here you feel to be untrue, please... feel free to comment.


P.S. Thankyou to all those patient customers, the ones who understand that its not our fault. The ones that give us a chance to fix their problems. The ones who pay their bills on time every month. The ones that look for help, not for answers. You were a pleasure to serve and sometimes the only reason I went to work each day.
8 Feb 2011 06:44:16 AM: RANT 1 - people have the right to use there MOBILE phone anywhere not just IN THERE HOUSE, what is the point of having it if you cant use it outside your house?
No. Service DIDNT suck when i signed my contract I've never had problems til about November last year when it all went to shit, i couldnt even get coverage in my own home anymore. So that blows your theory! i DIDNT move, so why dont i get reception here anymore?

RANT 2 - waiting at a restraunt is NOTHING like being sitting on hold for 2 hours and no one picking up, restraunts take ur order a few minutes after you get there and u know you are waiting for them to cook it. we are sitting on hold for 2 hours not knowing if anyone is actually even gonna pick up.
- Call back feature, YEAH that would be great if WE GOT A CALL BACK
- No i do not have a Iphone 4. i have a vodfone brand Samsung.
- DEAR GOD those horrible customers how dare they ask unimportant questions like how much data do i have left how long til my contract ends, THE HIDE OF THEM.

RANT 3 - People complain about the indian call centre because THEY HAVE NO CLUE, they dont know whats going on here in Australia they are reading off scripts and have NO IDEA. plus half the time you CANT understand there accent, its not there fault its just really hard to understand. i feel rude asking them to repeat themself about 5 times every minute. thats one of the main reasons i dont like ringing up. coz i know im going to have trouble talking to them.

RANT 3 PART2 (u put 2 rant 3's by the way) - welcome to the real world,i work in retail its not just phone companies that get abuse EVERYONE gets abuse in retail its part of the job, deal with it or quit. You wouldnt have so many compaints if you fixed your fucking network problems and your useless website and answered your phones.
8 Feb 2011 06:48:28 AM: RANT 5 - HAhahaha Protect our Privacy?!?!?! How about when you leaked our details on the internet?

RANT 6 - well what the fuck can they do?! they have no problem taking our details and signing us all up, but then the minute u dot the pen they suddenly cant do anything. People come into the stores complaining coz they CANT GET THROUGH to the phone number u give us. people are frustrated and need someone to help them, where else are they supposed to go? You would assume people in the VODAFONE store could help you. GUESS NOT!!
8 Feb 2011 06:53:13 AM: RANT 7 - coz when you take ur toaster to get fixed they fucking fix it quickly. they dont stuff you around for weeks before you can ever send it in. PLus toasters are like $20. People pay over $79 a month to use there phone and dont get service. Plus the people who fix your toaster wouldnt charge you money while u dont even have your toaster.
if they cant get get new phone if they get it wet then what the fuck are they paying insurance for?

RANT 8 - YES IT DOES. but when i signed up it didnt suck as much as this.
there you go you admmitted it sucks so that is fraud that you are signing people up still with the promise of reception. take a look at your coverage maps. THEY ARE BLATANT LIES
People are paying you money to be able to make calls and connect to internet, dunno about you but i cant do either of those things. so why should i keep paying you???
8 Feb 2011 06:59:34 AM: RANT 9 - yeah that WOULD be great, but have you tried calling that number, you sit on hold for hours then the calls drop out. people dont ring you back.
You get told there is no cancellations team.
Websites like this bring us all together to show how fucking rediculous Vodafone is. WHy are you here?!?!?! go make your I LOVE VODAFAIL website if u feel so strongly. then im sure you would complain to the people who come and write bad comments about it. am i right?
they wont charge you more money HAHAHAHAH what a laugh, just read half the comments on this board. they charge you rediculous amounts to get out of the contract. why do u think people are stuck on them?

maybe you should grow up?
Your company is a joke.
8 Feb 2011 07:05:50 AM: oh sorry...ex-company. if you loved it so much why didnt you stay
8 Feb 2011 09:12:53 AM: if any of you actually cared to read it properly. I simply said three things:

1. stop abusing staff who have no power to fix your problem
2. yes... the network sucks, get over it and leave vodafone. ITS NOT THAT HARD.
3. you HAVE to call customer care to cancel.

All you have shown in your reply is that you are still unable to process information properly and instead would rather hurl abuse yet again. Cancelling is as easy as collecting the information you need and calling the correct department, waiting on hold for a few minutes (the longest time i ever had to wait for cancellations was 15min, yes I called customer care about 10 times a day), and then stating your case. If they dont fix it you go to the TIO. IT IS EASY so stop being useless and follow the procedure I have just outlined to you. I did quit. I hated working for Vodafone. All I did was deal with you have now confirmed to be useless idiots who would rather sit on a forum and abuse the hell out of someone you dont even know, then simply call up and cancel. All I did was offer the best solution to getting out of your contract from having experience dealing with this every day and asking you to stop abusing staff who are my friends and real people, and you turn around and abuse me without even giving it a go... and then you ask ME to grow up...
8 Feb 2011 09:31:41 AM: Hi, we have tried to explain the procedure for getting out of your contract as clearly as possible on the 'how to complain' page. Unfortunately following this procedure can be time consuming and may take weeks if you have to contact the TIO. However it is well worth it if you are in a contract and want to switch carriers.

Vodafail.com Moderation Team
8 Feb 2011 09:40:40 AM: So staff wait on hold with all the rest of us trying to get through for cancellations? True or false that is a ridiculous notion.
8 Feb 2011 12:12:58 PM: when i signed my contract the reception did not suck...i also did not know that i would be moving to a town vodaphone cannot cover...we are not stupid and some of us have been polite and kind to staff...but what exactly is the point of a store if noone in there can do anything except say call 1555??
8 Feb 2011 12:31:00 PM: Easy.......they can sell you more plans and then make commission.
8 Feb 2011 12:50:43 PM: To the dickhead former Vodafail employee - do you understand that this is not the site to talk about how all users are wrong. This is the typical attitude of your pathetic company. Don't advertise all these great aspects of your company if your reception sucks - why don't you advertise the truth. Our reception is shit, but we will take your money. The dumb arse 17 year old staff should say that - our service is shit do you want to sign up anyway. But no, you don't say that, you are all too greedy earning as much commission as you can. You are taking money under false pretences - so you deserve whatever you get. There are plenty of other jobs out there with reputable companies - no one is forcing you to stay in these jobs. Take your whining sad story and tell someone who cares!! Loser.
8 Feb 2011 04:27:37 PM: The OP's post and subsequent reply he/she made at 8 Feb 2011 11:12:53 AM, shows me the type of attitude that Vodafone staff have. Actually with that type of piss poor attitude I am surprised he/she is not part of the management team as that seems to be the type of attitude they display as well.
8 Feb 2011 04:30:28 PM: 30 minute wait on the phone for an answer would be heaven. Try 1 hour 45 minutes & then have the call canceled!!!!
9 Feb 2011 08:30:41 AM: I have to agree with the OP on their point about treating staff with courtesy and as you would like to be treated yourself. I have found that I get excellent service from any industry (including Vodafone) by being polite, explaining issue/query/complaint calmly, and asking questions rather than yelling/threatening/abusing people. The old virtues of patience and respect have been taken down a back alley and beaten to death by the NOWNOWNOWIWANTIWANTIWANTMEMEMEMEME attitude spewed forth from the media who's only interest is your money. Yes waiting on hold is frustrating, yes you want your problem solved, but the person you eventually get to talk to is an employee who doesn't make the decision about how many staff are employed in the call centre. It's not their fault. Have some compassion on these poor people and you'll find they actually DO WANT to help you and will probably empathise with you about your issue. Oh, and screw you Vodafone corporation.
9 Feb 2011 10:16:15 PM: Rant 3, part 2; "Firstly, you can thank Labour and unions for pushing award wages so high that it is too expensive to hire older people"
This is not an ALP conference.
But yeah, maybe we should compete with the Indians on $2 a day so Vodaphone can afford to get their act together. Would management consent for competitive salaries like those?
We clearly need more regulation to keep ratbags like your fucking company in line.
10 Feb 2011 10:14:21 AM: ""Sincerely"""" why dont you get a new job, which you clearly have!

1) Would you pay for a service when you are not receiving its full potential? I don't think so! I asked Vodafone staff questions when i signed my contract not once did the staff disclose to ME that Vodafone are doing upgrades in my area or upgrading their towers!
2) unfortunately everyday day life people constantly get abused and be-littled if you need to have time off due to emotional scarring, HARDEN THE FUK UP! Emotional scars are when you have been beaten or raped, so dont you dare say that Vodafone staff have emotional scarring you wouldnt know what the fuck your talking about!
4) we have the right as a consumer and customer to challenge when we are not getting a fair deal and cancel our contract, look at this website have you read every single comment on this website about issues that Vodafone customers are faced with? NO didnt think so
5)We cannot understand the Indian call centre because they go around in circles in what they are saying this is by no means being racist.
6) Find something contructive to do with your time.


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15331 Someone from QLD thinks vodafone is at 7 Feb 2011 06:30:34 PM
i just rang 1555 and get told the call centre is closed(8am-8pm) but i rang at 7:07pm brisbane time
i am sick and tired of this bullshit
i have been a customer for 10+ years so has my family
we are looking in to different carriers to deal with since i have 2 phones with one bar signal
7 Feb 2011 07:07:20 PM: done forget that qld is one hour behind the call centre opening time, so 7:07pm is closing time for the centre
10 Feb 2011 10:20:59 PM: This is a common issue with all call centre providers "in" Australia. You'd think people would factor in that not everyone is on the same time zone. You just have to get into the habit of asking them if it's QLD time because they are too retarded to think for themselves.

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15329 Someone from QLD thinks vodafone is SUKCER at 7 Feb 2011 06:19:07 PM
lousy coverage, broadband drop out / disconnected every 5 minutes, no network, network error everytime re-connect, all in complete package.. congrats you just being the lousiest network in Australia.. keep going..

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15297 Someone from QLD thinks vodafone is Almost lost a job fail! at 7 Feb 2011 08:59:07 AM
I was speaking with my future employer on the phone, they were offering me a position at their company, the calls just kept dropping out and they couldn't hear me, they thought I was playing around and thought I didn't have interest and I almost lost my job with them, career gone down the drain. I would never trust Vodafone on such an important thing ever again. Immagine it was life threatening...

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15288 Someone from QLD thinks vodafone is very at 6 Feb 2011 09:30:51 PM
Personal details removed

7th Feb, 2011

To: Vodaphone Device Return

Bright Point Australia

Warehouse B

1 Garden Road

Melrose, NSW 2085.

Like many other people whose Vodaphone hand held devices have been causing them considerable inconvenience, I finally lost patience and decided to ditch your service and look for something a bit more reliable. So I went to a Vodaphone store at a Brisbane shopping centre and asked if I could pay my account and hand in the hand set.

The person there, while being very helpful, said they couldn't accept the device but all I had to do was ring 1300 650 410 and request that a satchel be sent to my house. I could then simply drop the device into the satchel, and then into the post box.

I rang the number and, after getting the usual run a round from that brainless bimbo answering machine, was switched thru to India where I spent the next hour or so trying to find out how to get the satchel. They were extremely reluctant to give out this sensitive information and several times during the long rambling discussion, I was asked who had given me the phone number and the information on how to request a satchel. I got the faint impression that, if they found out who it was, then that persons future career prospects at Vodaphone may not be too rosey.

The fellow at the other end of the line then attempted to steer me thru a complicated series of steps that may solve the problems I was having. But all to no avail. Eventually he conceded defeat and said he'd transfer me to Technical Support. However, during his attempt to do this, we got cut off.

After a suitable period of time had elapsed, I called the number again and after another skirmish with the bimbo talking robot, was switched thru to India where I asked the fellow on the other end if Vodaphone actually had a postal address in Australia.

Why do you want to know? he asked, rather pompously and suspiciously.

At this point I was becoming rather dangerously close to losing my temper and told him, in no un certain terms, that I wanted the address so I could send them a letter and it was none of his business anyway, as it was simply his job to be of service to his employers customers. This had the desired effect and he suddenly blurted out the address.

So, please find enclosed the mobile phone. Also could you email my last months account to me so I can pay it and that will be the end of our association. I'll send a copy of this letter to you by email if I can find an email address to send it to. I daren't risk another one hour chat on the phone with someone in India so I'll probably hopefully get it off your web site.

(Personal details removed)
6 Feb 2011 10:02:48 PM: Hi there I have had to moderate your post by removing your personal details.

Try the Vodafone facebook page as well...........and online.help@vodafone.com.au

I hope you sent the devise by registered post as well..........please say you did!!

I think it most likely you will be getting a phone call from Vodafone fairly soon!!

Vodafail.com Moderation Team
8 Feb 2011 02:48:18 AM: fail... its spelled vodafone.

8 Feb 2011 10:45:28 AM: Might want to check that address....Brightpoint is GARIGAL Road and it's in BELROSE
8 Feb 2011 05:12:50 PM: At 8 Feb 2011 04:48:18 AM: Wrong!!! It's actually spelt Vodafail.

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15285 Someone from QLD thinks vodafone is fail at 6 Feb 2011 08:38:50 PM
mobile network frequently dropping out for mobile internet

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15283 Someone from QLD thinks vodafone is NEVER TO VODAFONE AGAIN at 6 Feb 2011 08:00:08 PM

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15282 Someone from QLD thinks vodafone is SAD VODAFONE EXPERIENCE at 6 Feb 2011 07:51:31 PM
8 Feb 2011 02:51:19 AM: try reading the bill properly and you'll find its a pro rata charge which means you are charged PER DAY. this is in the contract and fully explained at the time of purchase. its approx 1/30th of your monthly fee per day.

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15281 Someone from QLD thinks vodafone is No service! at 6 Feb 2011 07:45:02 PM
I know we have had severe weather where i live, but i have not had service for 5 days now! no one can get hold of me such as family or friends and i cannot contact anyone! i am paying for a phone i cannot use! this is absolutely ridiculous!

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15276 Someone from QLD thinks vodafone is phone at 6 Feb 2011 05:47:15 PM
I have gone through 4 blackberrys, due to faulty phone, and am sick of having to leave them in for a month to be fixed... want out of vodafone
6 Feb 2011 07:24:45 PM: A faulty phone isn't Vodafone's fault. Blame Blackberry.

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15274 Someone from QLD thinks vodafone is extreme at 6 Feb 2011 05:17:04 PM
Poor reception all the time. Often my phone has no service in the middle of the gold coast. Unacceptable

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15266 Someone from QLD thinks vodafone is 11 out of 10 at 6 Feb 2011 02:42:58 PM
Sick and tired of the drop out rate of my calls in my own home. The signal strength in my area has been getting steadily worse since moving into my present home 5 years ago. How can I get dodgy (at best) reception in one part of my home, walk 3 metres and get no reception at all? NOT GOOD ENOUGH VODAFONE!!!! All I get is a poor excuse that the style of building I live in affects signal strength - WHAT A LOAD OF BOLLOCKS!!!! I had excellent reception here in previous years and it has been getting steadily worse. Can't wait for my plan to end so I can go to a more reliable network.

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15260 Someone from QLD thinks vodafone is LOL at 6 Feb 2011 10:34:44 AM
I find it extremely funny that vodafone sales rep picks up ur phone within 10 seconds if its about sales
If u call 1300650410 or 1555 they put u on hold for hourssss
8 Feb 2011 02:52:32 AM: because there are so many people ringing in to complain and noone calling to make sales. think about it.

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15257 Someone from QLD thinks vodafone is SO SO DODGY!!! at 6 Feb 2011 09:56:42 AM
I've posted my problems here a few times.

On the 28th of January, Vodafone agreed to cancel my contract with not fees. Their text message was very vague. It only stated I should be getting a letter in the mail with further details as to what I had to do.

Seriously, how long does this take?? Are they delivering the letter via pigeons?
I still have not received any such letter, but I HAVE received my latest bill from vodafone (which funny enough, they have overcharged me by a good 80+ dollars).

I would call them, but the last thing I want is to be on the phone for HOURS again, with no solution. Has anybody been through this aswell?

How long did it take to receive your letter?
6 Feb 2011 11:03:00 AM: I received my letter about 3 business days after the phone call confirming termination, not so much a letter but one containing a return envelope for the phone, with instructions to include all bits and bobs and to do so within 8 days to the Australia Post shop. They did say it could take between 3 and 7 working days to arrive.

Nothing else included.

Make sure you keep the return receipts (I might even add pay a bit extra and send registered post as one poster here had a nasty surprise see 15247) for tracking purposes.

As far as the bill is concerned you can try to contact them (torture of the hang em high kind) or as an alternative try their facebook page. The people on there are pretty useless but they have got the billing enquiry side under some sort of control and you can do it by email.

Good luck and let us know how you get on.

Vodafail.com Moderation Team
7 Feb 2011 09:01:31 PM: my letter took about 5 days

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15248 Someone from QLD thinks vodafone is very! at 5 Feb 2011 01:24:12 PM
My iphone 4 I ordered 3 months ago, has still not arrived after numerous phone calls,being put through to various teams becuase of the lack of communication and not writting things in the "notes" section, orders being "failed" and staff saying they will get back to me and never do.

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15218 Someone from QLD thinks vodafone is INTERNATIONAL ROAMING at 4 Feb 2011 04:01:14 PM
After a week holiday overseas in thailand I returned to find a $2000 mobile phone bill. This was from browsing the internet on my iphone for about 1 hour / sending 1 email and 2 text messages (NOTE THIS IS ALMOST NO USAGE WHATSOEVER).
Prior to this I received no information stating the GROSSLY EXORBITANT costs involved in using my vodafone/3 service in this country. I fortunately can pay these costs but for many this would bankrupt some people. This is a gross misuse of power - I have been with vodafone/3 for over 5 years and this is the second serious gross violation of my rights as a consumer, the other involved their misadvertised and hopeless internet key. I will be cancelling my contract as soon as possible and NEVER USING ANY OF THEIR SERVICES EVER AGAIN. My friends have had similiar VODAFAILS and plan on leaving also - COMPANIES LIKE VODAPHONE DO NOT DESERVE OUR MONEY/BUSINESS
4 Feb 2011 10:48:58 PM: I went to NZ over the summer solstice break and checked out the data, it's 1 cent PER KILOBYTE. Yes, that's $10 PER MEGABYTE. So $2000 is "only" 200 megabytes of data. If you watch streaming videos etc, you could easily chew it up. Anyway, it's daylight robbery at that rate. I turned my internet data off on my iPhone so it wouldn't use it, and you can get Vodafone to turn it off as well though you'll need to get them to turn it back on when you get back to Australia.
4 Feb 2011 11:33:40 PM: Come off it, you'd have to have been living under a rock to not know about roaming charges. Everything is expensive overseas, calls texts and data.
4 Feb 2011 11:46:12 PM: Telstra would charge you $3000


and Optus would charge you $4000


So what are you complaining about?

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15217 Someone from QLD thinks vodafone is DO NOT USE VODAFONE at 4 Feb 2011 03:50:50 PM
I initially purchased a internet key for my laptop. It looked great, speeds sounded good etc etc But after receiving this useless piece of junk it did not work as advertised. It can not even handle messenger video chat. Internet is slower then I have ever seen - mostly like a 28 kb modem despite the fact I live only 1 km from the brisbane central business district.
After contacting vodafone/3 I was unable to cancel the contract despite the fact it did not work as it was meant to work. All I could do was throw it in the bin. Despite this the only resolution I got was minimum monthly spend amount that I am required to pay for 12 months - of which I am still paying off. VODAFONE = VODAFAIL ---> DO NOT USE UNDER ANY CIRCUMSTANCES

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15208 Someone from QLD thinks vodafone is poor customer service at 4 Feb 2011 01:05:45 PM
I was assured by a sales person that I would have coverage in the new town I was moving to. Guess what? There is no Vodafone coverage in Clermont QLD!! So what do I do with my $69.95 a month iphone plan??? Vodafone will not help me saying " You moved town it's your problem, pay out your contract and go with Telstra" Thanks a lot Vodafone you suck!!!!
8 Feb 2011 02:55:56 AM: if you bought a boat and then moved to alice springs would you demand the boat company give you all your money back? get real.
21 Mar 2011 04:09:53 PM: Did you even read the part where they say Vodafone assured them they would have coverage? I'm guessing you work for vodafail

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15207 Someone from QLD thinks vodafone is poor customer service at 4 Feb 2011 12:56:22 PM
we have an usb broadband service through voodafone, our reception is terrible almost all of the time. We had the same problem with 3 so were offered a transfer to vodafone at no cost, and guaranteed better service. Since being with vodafone it has been worse, and we have called many time.. being on hold for up to 30 minutes each time. We have requested a sharing dock, as we were assured this would solve our reception issue. This was agreed to by vodafone 2 months ago, we have called up to 4 times since to find out where the dock was, every time there had been an error and the dock was not properly ordered. So we are still waiting. Each time we call.. we are wiping out the prepaid credit that we would usually use up in a month! We have had enough and just want out of this contract with vodafone.

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15195 Someone from QLD thinks vodafone is billing problems extremely fail at 4 Feb 2011 09:14:13 AM
A so-called overdue bill of $80.63 when i didn't get the first bill. Usually send it via sms for small amounts per month (i don't use this particular phone that much) and so put myself in credit of $40.00. The ocassional sms here and there over a few years and then bam...you're overdue! No sms like the past.

I was told because i didn't change my address when the bill was sent that that was the reason why i didn't receive it. My mail at that stage was being redirected by Australia Post!!! And, in that time had tried to change my address details at one of their shops, yet they have limited staff to suit the demands of the customer so the line was long and wasn't moving in a hurry. And when i tried to contact them by phone i waited for over 30 mins in my otherwise precious time and couldn't hold on any longer...my baby was hungry!!!

In essence, I paid them $95.00 so I am in credit slightly. All i know is that you do not treat a valued customer who pays her bills on time in the demeanor that they did...and I can assure you that the credit for that phone will not be utilised because i will be taking my business else where and when my contract runs out for my iphone they can stick that service where the sun doesn't shine.

Not happy Jan

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15193 Someone from QLD thinks vodafone is No Reception at 4 Feb 2011 09:01:35 AM
Like everyone else my bill has been over my cap because I have to make more calls because off bad reception. Trying to talk to clients and your mobil just drops out then it cost me more money to call back, not offering the service that I am paying and NOT being able to use my mobil whenever I want to, very frustrating.............and having to ring back due to poor reception.....

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15186 Someone from QLD thinks vodafone is very very much at 3 Feb 2011 06:56:52 PM
Been double charged for top up that was put through twice on my bank card (but only once the amount of time credits allocated - strange how it's never the other way round?). Tried to call them to rectify more than a week ago. Had a rude guy on the line whom I couldn't understand, and after a 25 minute painful process where he clearly kept reminding me the mistake must certainly be my fault, my issue could not be resolved as "the line dropped". Tried again today after I got over my lack of will to call them... and waited 55.57 min with the little music on speakerphone cause "they are flat out..." (...should I now care that there isn't enough staff at busiest times???). At 55.58, they just cut me out... must have an automatic trigger to ensure ridiculously long waiting times are not recorded.

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15182 Someone from QLD thinks vodafone is No Network coverageAgain at 3 Feb 2011 05:54:06 PM
Ok just posted b4, then finally got through to vodafone..this is how it went
Hello this is Keten, please what is your number...etc (time 6.04pm) after being on hold and asking to be called back (17minutes later)asked what is your problem, no network since 5.30 yesterday..neither has my son, who has a phone for safety walking from his school to my work..and im really angry.As this has happen more than is acceptable..What is my mobile number...where do i live Goldcoast, where, Goldcoast, can't find it, ok try Surfers Paradise, wait...what is suburb..told him...what is street...told him (time 6.12pm) still trying to find place...waiting waiting, comes back and says don't know why you have no network...on hold again...comes back says take battery out of phone wait 1 minute...turn back on...do this and finally coverage back...I ask why did this happen again...VodaFone has been updating and refreshing their network, and it freezes, so this what happens. (sorry about that)...
Well then I would like a credit for being witout service for 24hrs,yet I will still get charged. Ok can give me a credit to my account for $10. right I have that....um problem trying to do that put on hold(6.23pm) wait 6.28pm um having problem crediting your account...put on hold...comes back (6.35) ok have credit account, ok well my sons phone is doing what mine is no coverage etc...take battery out...do the whole thing...I get it going, right I would like to be credited for his account please...yes i have done this. no you dont have his number...i havent told you...yes I gave you credit $10, $5 for each account but put on my account...NO thats not what i wanted...$10 on mine and $10 on his. NO CHANCE!!!! and so i said well will this happen again...apparently so but was told..i know what to do NOW!!! MMMM gotta love vodafone SERVICE. Oh and apparently I was on hold so long 'cos his computer froze trying to credit my account!!!!!

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15181 Someone from QLD thinks vodafone is dissapointing at 3 Feb 2011 05:47:56 PM
After only being on a contract for less than 5 months, my phone suddenly have problems charging. As I am paying for insurance as well I expected a better solution to this. Instead I was told that it would take about a week to get my phone fixed and that they would give me a loan phone. the loan phone they wanted to give me is nothing compared to my phone, very ordinary (might as well get a cheapie phone). The reason I went on a contract in the first place was to get the extras with the phone ie internet, maps and such. They should either give me a similar loan phone or give me a new phone all together. It's not fair and wrong to charge people for services that they are not getting. Get your act together Vodafone. A warranty is a warranty. If the product you are selling is broken you should replace it right away or give better service to get it fixed. Instead I have to go to two Vodafone stores who are of no help. Shame on you Vodafone.

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15178 Someone from QLD thinks vodafone is NO network connection at 3 Feb 2011 04:39:45 PM
Hi I am on the GoldCoast (Carrara 4211) and i have had no coverage for the last 24 hours and neither has my children whom are also on Vodafone!!!! I am in credit for my bill and so are my children...I pay for a service I dont get, I get "NOt registered on network"???? when I try making a call and have not received calls or messages!!! so what does not registered mean, what does that mean!!!! Was on the network up until last night as was my son!!! whom has to walk to my work after school and relies on the phone for security and safety. EXTREMELY UNHAPPY. at continual outage I put up with YET get charged regardless.
3 Feb 2011 05:09:44 PM: Vodafail is limping and hobling trying to pretend everything is ok.
Lodge a complaint with tio, get out of contracts, or if on pre paid bailout sooner rather than later

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15172 Someone from QLD thinks vodafone is Vodafail at 3 Feb 2011 02:16:38 PM
Vodafone is horrible in the goldcoast.
$45 mobile plan promises 1gb internet per month if you can get online !
Dropped 3g internet everytime I use it !!!
Connection unreliable and flaky.
3 Feb 2011 05:12:20 PM: Dont need to go to the gold coast to find out vodafone is crap.

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15171 Someone from QLD thinks vodafone is ROBBING BANDITS at 3 Feb 2011 02:10:45 PM
4 Feb 2011 03:26:35 PM: Vodafone is a weapon of mass disruption!!!
5 Feb 2011 09:05:31 AM: Very clever, sorry I didn't think of that.

I see there have been other poor suckers who have had similar problems. How is it that in our over governed & over legislated country Vodafail can get away with mass advertising products they cannot possibly supply & take customers' funds based on contracts they clearly cannot comply with? Why aren't our brave police guardians of law & order arresting these criminals for fraud?
7 Feb 2011 10:39:47 PM: I've had the dodgy invoice as well. Don't worry though, I found out that 40 Mount St North Sydney is the Head Office. (Shared building with Coca Cola).
8 Feb 2011 08:36:57 PM: Well they did it!!! the Shitheads sent me an invoice for a service that they agreed to rescind. I sent their crummy junk disc & USB modem back & they still are sending me bills! Where is the nearest vigalante posse I can join to lynch these outlaws!
17 Feb 2011 08:28:05 AM: HOPEFULLY this the end to the saga. Thanks to the advice on this site I registered a complaint with the TIO & 10 days later received a call from a Vodafone lady. Nice polite woman with good sense of humour, actually told me that they were trained to cop abuse from customers & needed a thick skin to do the job. Asked her if she was aware of this site & she said they were.

Absolutely refused to send me any documentation that Vodafail would not be billing me again or that they had canceled my deal with them. Just kept telling me that she had checked all the possible departments of the company & all of them showed I was no longer a customer & that my credit card details had been erased.

Of course I should believe all this right? Who would doubt the verbal assurance of a Vodafone employee? Finally she agreed the best she could do would be to send me a text to say they no longer would be charging me!

It only took one 5 minute phone call for these people to get their hooks into me to bleed my credit card dry for a non-existent "service" & then 5 weeks of phone calls, hanging in queues & a complaint to the TIO to cancel the agreement.

I will wait & see if this is really the end of the saga. Not that I don't trust them!
9 Aug 2011 10:45:13 AM: Do you have any direct contacts for VHA in Ausralia
I have been stitched up by one of thier filthy resellers
My Ulimited $45 plan costs me $700 plus a month ??
Thier response by email is a pack of lies from the reseller
and blatant admissions proving my complaint
Saying I hope this disolves your issues , Absolute nonsence !!
Does anyone have a direct contact for some people in VODAPHONE in Australia who has any sence of customer service and responsibility.
my email is lubbs@bigpond.com I have nothing to hide

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15166 Someone from QLD thinks vodafone is Dreadful at 3 Feb 2011 11:38:01 AM
Having been with a rival network for years, I was lured to Vodafone with a great deal. First couple of weeks, phone was fine, and for past three months or so I cannot make one phone call without it dropping out, browser and sending emails only works when it wants to, texts work when they want to. Unfair when we are all having to fork out our hard working money, let's hope no-one has to use their phone in an emergency.

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15165 Someone from QLD thinks vodafone is disappointing at 3 Feb 2011 11:37:38 AM
I migrated from 3 because I did not get 3G reception at home - migraration from 3 to vodafone was free and the 3 upgrade rep said I will have 'excellent reception' in the area (I live just 2km from Brisbane CBD) well guess she did not know her company's mess that well, because as of today I am using vodafone and I am still not getting 3G signal at home.. (i get disconnected every 10 min or so - at least edge mode works better tho) live in Highgate Hill (4101)

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15164 Someone from QLD thinks vodafone is TERRIBLE! at 3 Feb 2011 11:23:10 AM
Last night all data was down on my entire journey home from work - from 5pm in the city, to 6:30pm at Logan. So it wasn't just one area, but multiple over a long period of time. It was then down again 8pm-8:30pm in Tingalpa.

Thanks Vodafone. So over it and want out!

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15157 Someone from QLD thinks vodafone is at 3 Feb 2011 09:19:06 AM
Have more than one connection on my account. Had a password to gain entry to my section of the account. Now they require a PIN. Don't remember the PIN (from 10 yrs back - I have difficulty remembering from 5 mins ago!) Called support. Was told that it was due to the outage today. However, this situation has been ongoing for 2 months! Then was told to call 121 to get my account balance! So even that info was not right. The 1521 service is not available today which I can understand but wonder how long they will use the excuse of the cyclone effects! So frustrated. I don't have the option of cancelling my account, as I have overseas banking links on that number.
3 Feb 2011 03:13:01 PM: i think they are still using the floods excuse lol. the cyclone will last them a few months of excuses

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15132 Someone from QLD thinks vodafone is Epic Fail at 2 Feb 2011 06:44:46 PM
i have had ongoing signal / network issues for the past 7 months, issues include.
Loss of signal / No Signal
No 3G reception
Dead air on calls
having to make many attempts to make a call
Not receiving SMS messages til hours / days after they are sent (there were 2 separate issues where messages were received 3 days after they were sent)
Data issues
Web pages failing to load
(Can only use data / Web on WIFI at home)

i called Vodafone this evening, waited on hold for 56 minutes (after getting through all the prompts)
after this time the call then cut out, i called back straight away followed the same prompts only to be told the department i was trying to contact was now closed.

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15120 Someone from QLD thinks vodafone is at 2 Feb 2011 02:28:42 PM
I have been a vodafone customer for a long time here in queensland and in new Zealand and my bills are huge every month - my reception in the last month has been in and out like a yoyo.When i need my fone the most it is unreliable ... im in a 24month contract and i want out!!

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15101 Someone from QLD thinks vodafone is FAIL at 2 Feb 2011 10:04:07 AM
On top of my reception and Browsing issues... now i get text msgs while i am overseas saying they will suspend my account if i do not call them due to high usage as a result of $10/MB roaming data charges!!! which of course i Knew... i get back and ring up to be asked when i was going to pay etc which i responded .. when the bill is due i will pay it by BPAY.. all was ok and they said no problem account wont be suspended... WELL GUESS WHAT ??? It was suspended this morning!!!

Not only to me but also my father !! This is a joke !!... both our accounts are up to date but got suspended because we "spent" to much .. FAIL again !!
2 Feb 2011 01:35:08 PM: Huh?

That is really strange!

If you have tried to contact 1555 without success then check out the How To Complain tab at the top of the page, it suggests the next actions you can take.

Good luck and let us know how you get on!

Vodafail.com Moderation Team

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15093 Someone from QLD thinks vodafone is VODARAGE! at 2 Feb 2011 08:01:25 AM
Have been with Vodafone for around 4 years (if not longer) it has only been the past 6months or so that my coverage has dropped, calls fail/dropout even if i have 3 bars of reception or more. txt messages do not send/receive. having to wait for a call to connect can take up to a minute, most of the time i have to hang up and try calling 3-6 times before a call will connect.
what happened vodafone?

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15091 Someone from QLD thinks vodafone is Extreme at 2 Feb 2011 07:59:17 AM
I live in Algester and I constantly get between 0 and 2 bars of signal.
I use a HTC Desire HD and it takes about 30 seconds to send a text message, provided it can even send one with such shitty reception.

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15071 Someone from QLD thinks vodafone is No Service at 1 Feb 2011 05:18:19 PM
No service has cost me a real estate deal as I had a property going to auction this evening.

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15064 Someone from QLD thinks vodafone is at 1 Feb 2011 03:27:11 PM
My partner and I both were signed up for a 24 month plan with 3G iPhones on $99/month plans. The problem we both have is that we can only gain reception approximately 10-15 % of the time despite being in a area that is supposed to have coverage not only in our area Pacific Pines but in numerous other Gold Coast locations.

We are at our wits end having made numerous complaints to Vodafone with no success and out of frustration reported the situation to the QLD Telecommunications Ombudsman

We ask a very simple question - How can Vodafone ethically and morally charge good money for a service that is sub-standard to non-existant?

Please tell us how we can join in the current legal class action against this company

Frustrated, Pacific Pines Gold Coast QLD
1 Feb 2011 04:12:43 PM: Ethically Vodafone have no problems at all charging you full tilt, because they have no morals, principles or ethics. Lodge complaint wit tio, you could be with another network in 2 weeks. I did and I thoroughly reconmend Telstra (only on coverage and reliability, have no idea what customer service is like)
1 Feb 2011 06:31:25 PM: Hi there, I live fairly near you guys in the Gold Coast and the Vodafone reception is poor (being charitable here) to say the least.

Have you seen the How To Complain? tab at the top of the page?

The tab contains all the information you need (including the Class action details) to escalate your issues further.

Vodafail.com needs your waiting times to illustrate the unacceptable and excessive waiting times experienced from Customer Care.

Please use the On Hold Again? located at the top of the page to record your experience.

Good luck and let us know how you get on!!!

Vodafail.com Moderation Team

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15056 Someone from QLD thinks vodafone is Can't make a call in my apartment at 1 Feb 2011 02:34:29 PM
Can hardly get any reception at all in my apartment in Teneriffe, Brisbane 4005. 2kms from the CBD. Was told I need a new sim card. Sigh......

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15040 Someone from QLD thinks vodafone is VERY at 1 Feb 2011 08:43:45 AM
I am so sick of the lack of coverage and service we get, my husband and i are both with vodafone, and cant wait to change, however unless we want to payout our contracts we are stuck till the end of the year.

It can take me up to 10 times to try and make a call as i repeatedly get the connection error on my phone, i can be sitting in the same place and watch my phone go from full service to no service, i can be sitting there watching my phone which has full service and all of a sudden receive a message that i have a missed call, as somone has tried to call me and been told i have my phone off.

Due to the lack of service, the calls dropping out, the connection errors etc my home phone bill has gone up as i now just use that instead, so i wonder if i will get any compensation from vodafone for that, NO.

I pay (& hubby is on a higher plan) heaps each months so that i can make the calls i need to make, but i am sick of the calls dropping out and having to make them again.

I have been with them for 10 years and the last few have been getting worse and worse, i can guarantee you that as soon as i can get out of the contract i will be taking mine and hubbys phone elsewhere.

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15025 Someone from QLD thinks vodafone is Utter at 31 Jan 2011 07:34:29 PM
When I first joined over a year ago everything was rosy. Now I cannot access data in the CBD (lack of network capacity I feel) and calls drop out regularly. Signal strength can read 4/5 and I cannot connect.
31 Jan 2011 07:36:54 PM: Yep.....seems about par for the Vodafone course.

If you have tried to contact Customer Care without success or not to your satisfaction the next step is to contact the TIO.

The details may be found on the tab How To Complain located at the top of the page.

Good luck and let us know how you get on!!!

Vodafail.com Moderation Team

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15021 Someone from QLD thinks vodafone is VERY at 31 Jan 2011 06:42:33 PM
I have been tolerating vodafone for 2.5 years now, but they are getting onto my nerves. Ordered a new handset more than two weeks ago, and it hasn't arrived yet. Called 1555 number thrice, 2 times the customer service reps said there are gonna call me back with a solution, they didn't. The third time, 31/01/2011 at 6.54pm queensland time, after waiting 25 minutes, the CSR named Mustapha hung up on me and never called back. Wasted 30 minutes of my day this third time. called back on 1555 and the lady told me the service was not available. WTF ??? ARE THEY ABOVE LAW ??? THE TELCO OMBUDSMAN OR ANYONE ELSE CAN:T DO ANYTHING ?? WHAT A PITY !
31 Jan 2011 07:21:10 PM: No they are not above the law (nor some middle east dictators by the look of things), the TIO is there to help you.

Vodafail.com needs your waiting times to illustrate the unacceptable and excessive waiting times experienced from Customer Care.

Please use the On Hold Again? located at the top of the page to record your experience.

If you have tried to contact Customer Care without success or not to your satisfaction the next step is to contact the TIO.

The details may be found on the tab How To Complain located at the top of the page.

Good luck and let us know how you get on!!!

Vodafail.com Moderation Team

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15012 Someone from QLD thinks vodafone is at 31 Jan 2011 05:04:08 PM
31 Jan 2011 05:10:50 PM: Hi, your contact details will be edited out shortly as this is not the place to have a vodafone rep contact you. Nor do we allow contact details to be posted here.

Check out the 'How To Complain' link at the top of the page as between Vodafone and then no doubt the TIO, you should be able to get out of your contract penalty free. Make sure you follow all of the steps.

Best of luck and let us know how you go.

Vodafail.com Moderation Team

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15005 Someone from QLD thinks vodafone is going down big time! at 31 Jan 2011 02:49:43 PM
vodafone sent me a txt msg stating that my contract can be cancelled and I can either wait for paperwork to come through or call them and cancel today....
so obviously i called them today to cancel it and the pappadum transfered me 3 times and said I can try do a few things to see if my reception gets better !! so i said no thankyou id like to cancel my plan as the txt msg states and then she puts me on hold then drops out !!! wtf !
31 Jan 2011 02:57:05 PM: We have all been pushed too far by vodacrap, and I personally have endured severe financial losses due to the failed network, but I certainly dont support you with your racist refference to "papadum". That person is doing their job, and Vodafone are dispicable regardless wether it is an indian, chinaman, or aussie working in that call centre. Vodafone is the culprit here, not the person in the call centre
31 Jan 2011 03:43:10 PM: At least she said (no THANK YOU) before being (CUT OFF).
31 Jan 2011 04:34:21 PM: So she's a polite racist?

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15002 Someone from QLD thinks vodafone is extreme at 31 Jan 2011 01:30:38 PM
I'm really just after some advice...

Firstly, over the past month or so, I have been in contact with Vodafone and Crazy Johns (phone dealer who I got the contract through) mainly because I'm not happy with the privacy issues - which I feel is totally understandable on my part. Both Vodafone and Crazy Johns told me 2 different stories, and neither were willing to help when I mentioned what I believe to be a breach of contract on VF's behalf; therefore I want out of my contract. After the usual 15 calls going unanswered then going to the back of the queue, I finally get through to someone and the call drops out?! What the!?!?!? Yet another thing to complain about I guess! This particular conversation went to 3 different people without a resolution.

Secondly, I've recently been offered a job in an area where Vodafone don't have coverage. When asked what could happen with my contract in this instance, the Crazy Johns rep said it was my fault for moving away from the coverage and that they couldn't do anything. However, I am yet to raise this with Vodafone.

Really, I'm just after some advice on if anyone has had similar experiences, and what the outcome was? Also which angle do you think will get the best results (ie out of contract FOC. I currently have 5 months left on my contract.)

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15000 Someone from QLD thinks vodafone is Excessive! at 31 Jan 2011 11:38:29 AM
After having a mobile broadband contract with Vodafone since January 2009 the service has continued to get worse and worse, particularly over the past 6 months. It got to the stage where it would constantly drop out, sometimes not even connect, had terrible reception/coverage and was increasingly slow! I decided enough was enough, I shouldn't have to pay for this kind of service and believed that I should be allowed to cancel the contract free of charge considering I am not receiving the service described in the contract to any degree. After calling vodafone many times and getting transferring to many different people, having to tell each one my story again and again and getting no where I was completely fed up only to be promied call backs which never happened and being told a different thing by every person I spoke to. After yet another hour long phonecall I finally got through to the trouble shooting department who did a 'test' on the device and lodged a case and told me I would be contacted within 5 working days. I thought they would be able to tell how bad the connection etc is considering through the entire test it cnstatnly played up and the guy noted that. Well today was 5 working days and still no phone call so I called and got through to connections who told me that they found no faults what so ever with my device and that the area I live in has fantastic coverage...well that is not true what so ever and the problems still exist so I told them again no way am I paying the cancellation fee and I will be contacting the TIO, upon telling them this they told me I could have the next 3 months service free until March, when the network coverage will be better apparently. Infuriated by this I said no and hung up. I called back again and got on to someone different in Cancellations who after a few minutes offered me the same 3 months free service until March when the network is better (so again basically admitting their service is rubbish!) and also offered me cancellation free of charge! Woohoo I win! It just goes to show that it really does depend who you talk to as every person there tends to tell you a different thing. Never ever in my life will I have a thing to do with Vodafone

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14994 Someone from QLD thinks vodafone is at 31 Jan 2011 10:03:34 AM
vodafone keep sending emails
when they do not have an account to rechage

Dear customer,

Unfortunately your Auto Recharge failed on this attempt. Please consider recharging your Prepaid account via alternate methods to avoid your call credit expiring.

For more details call Vodafone on 1555 during call centre hours from your mobile and speak to one of our Customer Care representatives.

Please do not reply to this email.

Best regards


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14989 Someone from QLD thinks vodafone is unbelievable at 31 Jan 2011 08:08:50 AM
I've tried so hard to bite my tongue, and give Vodafone the benefit of the doubt.
I've given them chance after chance to follow through with the promises made.
I have an active TIO complaint in force, but with the help of one of the TIO resolution staff, we'd figured out a possible compromise, that I was more than happy with.
It's just a pity that follow up conversations regarding this resolution shows that absolutely nothing has been done, apart from more and more notes being added to my file by your CSR's.
The original complaint was placed on the 12th. by attempted phone call that failed, and by sending an email to Nigel Dews. (and then with the TIO).
I was contacted by one of your Mumbai associates on the 14th, 15th, 16th, and 20th.
They isolated my fault to my handset. And AGREED to replace my handset. He said the order had been placed and I should receive it within 5-7 working days.
That order mysteriously disappeared from the system.
Contacted by the TIO resolution team on the 25th.
Once again order placed on the 25th from your resolution staff member. I was told that the order would be received within 5 days.
Yet I call this morning on an unrelated matter, and asked about the progress, to be told that even though they can see that an order was in place, and there was a brief note saying it had been sent, there was no order number, no tracking number, and no real idea about how long it would take, if it had really been sent, or what the status was.
Once again, I was advised to wait an additional 5-10 working days, while the lady I spoke to said she would put a follow up on my account.
So now, I have 3 different follow ups scheduled. One in 2 weeks by the TIO resolution team, one by the lady from today, and one from the 14th, who said he'd contact me back to clarify if I got my phone and I was once again happy with the service.

Please.. can this be sorted once and for all. I'm losing clients, patience and my ever-dwindling sanity over this.
I need a phone that works. Yes, I have a home landline, but that doesn't help me when I'm at work. I'd be happy to stay with Vodafone, if they could deliver on their promises.
31 Jan 2011 03:37:41 PM: don't hold your breath

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14987 Someone from QLD thinks vodafone is no service again at 31 Jan 2011 07:41:16 AM
for the third time in two weeks my phone is telling me i have no service... in the same place i am everyday... Brisbane CBD
What a crock o shit

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14975 Someone from QLD thinks vodafone is unreliable mnobile broadband connection at 30 Jan 2011 07:38:39 PM
I purchased a one year prepaid mobile broadband usb connection which I activated 22nd August 2010.
Since then I have been unable to regularly use my plan because of lousy reception. I alternate between the 4215 and 4216 Post Codes.
I've been so frustrated by Vodafone's lack of customer response that I put it in the too hard basket and went about my business with my other broadband connection which is on my landline with DoDo. (no major issues with DoDo)
I have only recently been made aware of this site (Vodafail)and consequently have decided to pursue Vodafone again for answers. I feel they disregard the pain felt by their customers and don't fulfill their corporate responsibility. I wish their was a way for me to get a refund. Perhaps someone else on this site may know how I can obtain a refund.
Thank you
30 Jan 2011 07:46:27 PM: Check out the How To Complain link at the top of the page. If you are looking to get a refund or out of your Contract (penalty free) it contains the information you need.

Follow all of the steps, such as contacting Vodafone first, but you will no doubt end up at the TIO who will then be able to assist you (assuming Vodafone don't).

Best of luck, and let us know how you go.

Vodafail.com Moderation Team

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14960 Someone from QLD thinks vodafone is Crap coverage at 30 Jan 2011 02:08:02 PM
My phone constantly drops out, so I use more credit as I have to re-ring the person. It tells me people are not available when their phones are switched on. I have to try recalling the number a number of times before it finally connects. Some blacks spot you get no coverage. Just out of Brisbane all the way to Pallamallawa and for 4 days + most of the way home NO COVERAGE at any time.
I have had to cancel my credit card due to Vodafones poor privacy. They now want my new credit card details so I can unluck my phone, because they cannot hold up there end of the deal. Absolute rubbish. I would rather throw my phone at a brick wall.

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14954 Someone from QLD thinks vodafone is haha funny. at 30 Jan 2011 10:55:18 AM
I find it funny that when it comes to sending a bill, vodafone sends it no problem and it arrives in your mailbox not a second too late.

But when it comes to sending a replacement handset or a letter for contract cancellation, it always seems to "get lost in the mail", "delayed" etc etc.

But on a good not, vodafone has finally agreed to cancel my contract with no fee's after I complained to the TIO.
Here's my question, I've paid about 14-15 months of 2 24 month contacts. Would I be able to keep one of my phones (I don't need the other one as it's faulty). I don't think it would be fair to have to return it as I wouldn't have minded to complete my contract (and hence keep my phone) had it not been for vodafones faults.
30 Jan 2011 12:38:29 PM: That is something you need to discuss/negotiate with Vodafone, there appears to be no set rule as far as returns are concerned.

You can but try!!

Vodafail.com Moderation Team
30 Jan 2011 04:40:23 PM: Tell them its in the mail!!!!!!

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14951 Someone from QLD thinks vodafone is Takeover fail at 30 Jan 2011 10:43:50 AM
We live in North Lakes and left Vodafail as they do not offer regular coverage. Three was really good, roaming to Telstra when their coverage was unacceptable. Despite this being in the contract, when Vodafail took over they reneged and roamed only to their network, which only offers regular coverage in the shopping centre where all the sales offices are. When I complained to Three the techs called back and and tried to fix the problem then they ended up having to escalate to Vodafails' technical team. Vodafails' response was that they were aware of the problem. They dont intend to do anything about it, but they are aware of the problem.
30 Jan 2011 12:48:09 PM: Hmmmmmmmm.........that is not good!

Always happens to me as well, the nearer I get to a Vodafone shop the stronger the signal is.........very odd indeed!!

If you have tried to contact Customer Care without success or not to your satisfaction the next step is to contact the TIO.

The details may be found on the tab How To Complain located at the top of the page.

Good luck and let us know how you get on!!!

Vodafail.com Moderation Team

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14948 Someone from QLD thinks vodafone is frustrating at 30 Jan 2011 09:27:41 AM
I had been with Vodafone prepaid in the past for years with no issues, i left for about 6 months then came back to a plan in late december, the issues since then have been never ending, reception for 1, i work in brisbane city, about 50% of the time i get vodafone reception, the rest i roam onto telstra, sometimes i just get no reception at all in the city, i live only 8km from brisbane city and often at home i get no reception at all, or its again under roaming, the issue being, when you roam, the charges are 90cents per minute out of my cap, not free vodafone to vodafone like it should be! this is why i went back to vodafone, so that my partner and i stopped getting big bills!

Next, I cant get my account balance through website, the vodafone access point, , the 1512 number, the only way was calling vodafone and waiting an hour, and as of yesterday they couldn't tell me what cap credit i had left and how much data i had either, first bill i knew would have 2 x monthly charges, but where i signed up for half price, they input it as $10 per month off, i now apparently have a recurring credit to make up the difference but my first bill was still not half price x 2 months! i am also incredibly underwhelmed at the speed of internet access vodafone have at the moment, i usually just wait till i get home as its less painful!
30 Jan 2011 01:11:46 PM: I think the number may be 1555 that you have to call.

Did you get the reps name, ID and call reference number? Always wise to as there have been reports of calls not apparently being recorded. The reps will give them to you but you normally have to ask!

Vodafail.com needs your waiting times to illustrate the unacceptable and excessive waiting times experienced from Customer Care.

Please use the On Hold Again? located at the top of the page to record your experience.

If you have tried to contact Customer Care without success or not to your satisfaction the next step is to contact the TIO.

The details may be found on the tab How To Complain located at the top of the page.

Good luck and let us know how you get on!!!

Vodafail.com Moderation Team

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14926 Someone from QLD thinks vodafone is at 29 Jan 2011 08:42:21 PM
maybe they accidently clicked on Albury as well as Egypt when they were cutting there service lol
29 Jan 2011 08:49:19 PM: Hahahaha!

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14916 Someone from QLD thinks vodafone is A complete joke at 29 Jan 2011 06:10:02 PM
I live in QLD my husband is in VIC I spoke with him for 5min on Friday morning then couldn't get hold of him, where he is over 40 ppl with Voda have no network coverage, I spent from 8am Friday morning til 10am Saturday morning having them tell me over the phone that there is nothing wrong with the network and it was his phone, he took his phone to the local dealer only then to be informed that the problem is with the network, I pay damn good money to use this service only to be shafted. I am over the lack of network coverage and have decided to go to another carrier, even when I was only 20 mtrs away from my husband there was a lack of coverage
29 Jan 2011 06:12:21 PM: If you are still under contract, check out the 'How To Complain' link at the top of the page, as between Vodafone and the TIO (no doubt the TIO but follow all of the steps), you should be able to get out of your contract penalty free.

Best of luck and let us know how you get on.

Vodafail.com Moderation Team

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14914 Someone from QLD thinks vodafone is too secure? at 29 Jan 2011 05:28:24 PM
Last night I lost both my phone and my wallet. Today I went into the store to get a sim swap to use in an old phone of mine. I've done it before, simple enough and only usually takes a few minutes in store. Not today!

I'm told that in response to (hyped up) claims of poor security and privacy leaks, the staff can't access my account anymore without my pin number or my ID. The problem is that my ID is in my stolen wallet and I'd forgotten my pin. The staff in the store who have always been very friendly and helpful are now utterly powerless to help me. They tried calling up customer care to help but still without my ID they couldn't legally prove that I was me. I couldn't even put a block on the account. So now I have to get new copies of my ID (not easy to do on the weekend), go back into store and start again all the while my phone is out there with whoever stole it and is in danger of racking up a big bill.

Oh and I had to wait in line for ages as well because everything the staff do with every customer now takes so much longer with their limited access to their computer system. I've always gone into the store because it was quicker and easier than calling up the customer care number but what's the point now if the stores are going to have long waits as well.

What was wrong with the old way anyway? These new security measures are ridiculous. Change them back.
29 Jan 2011 05:39:12 PM: I am glad you wanted your details leaked all over the internet for anyone with a simple password and login to access. Unfortunately for you, the other 99.99% of Vodafone's Customer base don't want their details leaked so easily, so with the assistance of the media pressured Vodafone to increase their crap security.
29 Jan 2011 05:44:38 PM: For reference sake, the person who posted the original post has posted numerous times (as replies to people) today, with such posts as

"It's funny how every bad experience is taken as fact without question or doubt yet whenever anyone claims to have no problems with their vodafone product/service then it has to be vodafone staff or their PR team."

" I'm a Vodafone employee AND a Vodafone customer.

As a customer I've honestly had very few issues. What few issues I've had have been in the last month or two but my service is still very usable.

As an employee I'm happy to see people go to another carrier. I get most of my commission from customers coming to vodafone, not from customers who are with vodafone already. I'm also privy to information about plans that will have the network close to if not equal to Telstra's network quality by the end of 2012, just when everyone who is leaving Vodafone now will be off their contracts. We'll see how long people's memories are when Vodafone not only has the best plans but a great network to back them up."

Yeah, I am sure you really had this experience today NOT! Way to look silly as a Vodafone Employee :/
29 Jan 2011 06:00:19 PM: OP seems a bit of a knob if you ask me.
29 Jan 2011 06:03:15 PM: @29 Jan 2011 08:00:19 PM : Hahahahaha couldn't agree more. Vodafone Employee fakes story about security is so tight now in some lame attempt to say it was all hyped.

You have to wonder why they bother coming here to post that dribble, instead of actually assisting their customers.

I mean this really does some up Vodafone's attitude

" I get most of my commission from customers coming to vodafone, not from customers who are with vodafone already"

29 Jan 2011 06:07:58 PM: @ 29 Jan 2011 08:00:19 Could not agree more with you mate, what planet does Mr Knob think he is on?

Classified as a troll by any other name.
29 Jan 2011 06:15:17 PM: Just seen these posts and had a good scour to find all of the posts that 29 Jan 2011 07:44:38 PM mentioned --------- found all of them.

What type of person are Vodafone employing to post all this OP drivvle?
29 Jan 2011 08:19:15 PM: Oh dear! How embarrassing for the OP. He has been caught out big time. Has he gone now?
29 Jan 2011 08:20:38 PM: @29 Jan 2011 10:19:15 PM: lol I think so, either that or he lost connection from a vodafone store hahahaha
29 Jan 2011 08:30:32 PM: I can see him blushing away. What a deceitful and nasty thing to do. There are some really sad posts on here, people having difficulties contacting loved ones in the floods, disabled people unable to contact or be contacted by their carers or relatives, people with friends or relatives in hospital unable to be contacted, people who have had accidents unable to contact loved ones, genuine posts....and then you have this person!!
29 Jan 2011 08:31:10 PM: There are also a few positive ones because the MAJORITY of seven million Vodafone customers are not having issues, where are there stories?
29 Jan 2011 08:33:06 PM: At 29 Jan 2011 10:31:10 PM Who says so?
29 Jan 2011 08:33:21 PM: LMAO, so funny before i even saw every one elses comments i thought the OP story sounded really fake. Why not take you birth certificate in? credit cards? bills?
So fake!
29 Jan 2011 08:47:29 PM: @ 29 Jan 2011 10:31:10 PM : FYI, only 4.5 million Vodafone Customers the rest are 3 customers. Also of the almost 15000 posts here, less than 1% are positive ones and of that 1%, you can almost guarantee that 99% are vodafone staff (just like the original post above).
30 Jan 2011 12:48:40 AM: How many are fakes from Telstra and Optus staff?

You know, doing a bit of promotion, I wouldn't put it past those sleazebags, especially Telstra, rip off Aussies for anything they can get and pay it to some septics and his mates, good ol' Sol must be having a good laugh at all the suckers on a yacht somewhere, almost sinking from being stuffed full of Australian dollars.
30 Jan 2011 04:01:25 AM: Telstra and Optus employees don't need to be on here promoting.
They are too busy signing ex-Vodafone customers that have had enough of poor quality service, lies and timewasting.

Moderator - this employee may be in breach of contract. Perhaps forward ip details to Vodafone HR. It may also be wise to supply this information to the wider media to support the widely held view that VHA fosters a culture of lies and deceit.
Goodbye Nigel, goodbye Cormack. You have both done a terrible job. Hopefully the law catches up with you soon.
30 Jan 2011 09:22:07 AM: Lost your fone wallet etc. What happened? Did you wake up face down, naked on Manly Corso with the sun beating down on you after a big night out,no memory of the previous night events, and you reckon this isnt the first time? So because of your imbocilic behaviour vodafone should have lax security regarding our privacy and licence and pasport and credit card details? Just so you can walk into a store with a towel around your waste and get a new sim?
30 Jan 2011 10:40:39 AM: Yeah so my OP is actually a true story, just it was one of my customers not me. I thought if i wrote 'hey I work for vodafone and guess what happened to one of my customers today..." the post would instantly be ignored even though it is true.

@29 Jan 2011 10:30:32 PM: Deceitful? Somewhat, the story is true, it's just my customers not mine. Nasty? I disagree. I know there are genuine posts with unfortunate stories and i really do feel for them. But there is also a lot of bullshit here too. In store, I'd estimate that 2 or 3 out every 10 customer complaints are for real, the other 7/8 are people trying to use sites like this as a way to scam free phones or account waivers.

It's funny how I'm discounted as obviously lying and cheating just because I work for vodafone when as an employee i deal with more customers and have an much greater understanding of systems and what goes on behind the scenes and as such have a better view of the whole picture than people who only have their own vodafone story or a few friends, and a vodafail website created as a catalogue for complaints. Don't forget I'm also a vodafone customer, a largely problem-free one.

@30 Jan 2011 06:01:25 AM: Can you show in my contract where it says I'm not allowed to post here? I've looked for it but seemed to have missed it. And i am a vodafone customer aswell, why can't I post?
I have done nothing illegal and I have not given permission for my IP address to be given out to vodafone or the media. That would be a breach of privacy I would think. I could sue vodafail.
And 'to support the widely held view that VHA fosters a culture of lies and deceit'. My only lie was a white one. I told a true story but from the customers perspective not mine as the employee in that situation. All my other posts have been the truth, just not a truth that you'd prefer.
30 Jan 2011 11:13:04 AM: LOL he admitted he worked there xD try not to make ur stories sound so fake.
30 Jan 2011 11:14:47 AM: why dont you go over to the Facebook vodafone group and HELP PEOPLE instead of sitting on here making up shit to try and make vodfail look better. no one here cares, we are here coz we hate it and get shit service
30 Jan 2011 11:56:50 AM: @30 Jan 2011 12:40:39 PM: lol, likely true story. You posted it as you were the person complaining about the problem, then when you got caught out, you now post as it was one of your customers complaining. Pathetic, way to make vodafone look even worse than they already do.

So glad I am no longer with that fail of a company if that is the type of lying and deceitful employees that they hire.
30 Jan 2011 12:21:06 PM: Shame there was not an apology in the whole of your post at 30 Jan 2011 12:40:39 PM and I love the way you describe your actions as somewhat deceitful and then later on threaten to sue Vodafail for breach of privacy!

Any posts you make mate must be treated with the same contempt that you have shown for others.

As someone else mentioned earlier on here >>>>> you are a knob and pathetic as well.
30 Jan 2011 12:26:06 PM: 'I'd estimate that 2 or 3 out every 10 customer complaints are for real'

I'd estimate 10 out of 10 of your posts are unreal @ OP and 30 Jan 2011 12:40:39 PM
30 Jan 2011 01:27:51 PM: I reckon 10 out of 10 times vodafone blames the customer, blames the handset or blames the sim, they are being deceitful and it is actually the failed network that is the problem 100% of the time
1 Feb 2011 07:08:15 AM: My only lie was a white one..........still a lie whatever colour you want to buff it up.
27 Jul 2011 11:11:53 PM: Asked at Optus today - they don't commissions AT ALL. Makes you wonder...

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14905 Someone from QLD thinks vodafone is Hugely at 29 Jan 2011 02:40:19 PM
I'm at Kewarra Beach, a northern suburb of Cairns and I have to chase a Vodafone signal around my house. So many times I go to make a call, it has bars and then I try and ring and it shows no signal. I'm so tired of it I feel like throwing my phone. Surely, in a suburb of Cairns I could have a strong signal! I used to live in the suburb of Brinsmead (5 minutes drive from the city centre) and I'd still have the same issue. Please boost your signal Now for Cairns suburb and regions!

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14902 Someone from QLD thinks vodafone is at 29 Jan 2011 01:58:46 PM
No mess at all.
For any Vodaphone customers who have consistently bad reception or no reception, your carrier will let you out of your contract.
All you need do is doccument the instances and it is a fairly simple proceedure.
I have recently been through this with another carrier who could not supply coverage at my home at Southport on the Gold Coast and they credited my last bill and allowed me to keep my phones (3) at no charge.
The two year contract on three phones had been running for approx. five months at this time.
Good Luck.

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14895 Someone from QLD thinks vodafone is very at 29 Jan 2011 01:10:34 PM
very poor reception, dropping out of calls, text messages not being received on time or at all,
29 Jan 2011 01:50:00 PM: If you have tried to contact Customer Care without success or not to your satisfaction the next step is to contact the TIO.

The details may be found on the tab How To Complain located at the top of the page.

Good luck and let us know how you get on!!!


Vodafail.com Moderation Team

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14866 Someone from QLD thinks vodafone is Constant at 28 Jan 2011 09:05:28 PM
I an a business customer, I work and live in Brisbane's northern suburbs. I spend at least $100 per month and as I write this on my iPhone my 3G connection is constantly dropping out.

I don't know about you thoughts on this but if 98% of the population is covered, 97% must live in the CBD. I am sick of paying good money only to have to spend 50% of my time trying to access my Internet or getting a call to connect.

Vodafone, pick up your &+\#ing act!!!

Upload attempt 8...
28 Jan 2011 09:55:08 PM: Please check out the How to Complain link on this site.

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14861 Someone from QLD thinks vodafone is Dying a very slow John Mayer death. at 28 Jan 2011 08:14:39 PM
4.30 hours and still counting. If I ever hear John Mayer again I may feel the need to ram my phone up the closest Vodafone Customer rep's vodahole. I mean nearly FIVE hours is totally unacceptable. Imagine if I didn't pay my bill and used the excuse which I've been hearing for close to five hours now "I'm a bit flat out, hang in there, I'll pay it soon" I THINK NOT!! I can't even remember why I am calling them now. Oh that's right, I just need to change my credit card details. The first time I called them was at 4pm, I was put on hold for 41 minutes. I was told that the number I called was not the right number but the kind lady I spoke to kindly removed my credit card details from their system. I was then told to call 1555 (which I thought I had called) or to use the online service to change it. She assured me it would only take a minute to change my details. Because I was away from my computer I decided to call back......
I managed to get to my computer after half an hour and use the online facility. What a freaking joke, myvodafone is currently not working so I had to stay on hold. This is where I have been for the last several hours.
Currently I am dying, I am dying from lack of Friday night activity and listening to the one millionth John Mayer song. I may commit suicide very soon.
So Mr "to win in the marketplace you needed to create a brand that customers feel an emotional connection with; that employees want to do their best work for; and that is widely recognised as a leader for the quality of its products and services and the contribution it makes to society" CEO Vodafone.
Your customer care department sucks arse. It's not their fault, they are only following orders. Perhaps you and your customer service managers should be flipping burgers at Maccas, then again that requires too much responsibility and I personally don't think you're up to it. You would not know customer service (let alone customer care) if it crawled up your arse at night.
NOT GOOD ENOUGH! I am paying for a service I expect service. Not slack "we're flat out at the moment" service.
Vodafone you suck.
28 Jan 2011 10:00:10 PM: You SURE you want to give them your credit card details? Brave.
29 Jan 2011 11:10:26 AM: Well I was so desperate to get my credit that I went to a vodafone store today, it took me 16 mintues from the time it took to get in the car, drive to the shop, purchase credit and drive home. WOW! I dont' think I will be giving them my credit card details now.
29 Jan 2011 08:46:23 PM: LOL vodahole xD thats my new favorite word

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14850 Someone from QLD thinks vodafone is EPIC Fail at 28 Jan 2011 05:25:25 PM
Mobile Device (iPhone) - little or no reception. Fluctuates between "no service", "searching" and one or two bars. Limited cellular data - 3G symbol is rarely there and often receive "you have no internet connection" when trying to access the internet. Incoming and outgoing calls drop out, cannot send MMS messages and SMS messages are delayed.

Pocket Wi-Fi - very very very slow. 3G drops in and out. Takes approximately 5 minutes for each page to load when I am able to access the internet.

I have called the call centre numerous times to complain, often being on hold for over an hour. I have received technical advice from the team to no avail.

I contacted the call centre again this morning and pleaded with them to be transferred to the cancellations team. I was given the option to pay out my contract or allow Vodafone to open an investigation. I opted for the investigation and have to wait 5 - 7 working days for an update on the situation. To make matters worse my call dropped out twice whilst speaking to the call centre this morning - apparently calls to 1555 drop out regularly and cannot be taken into consideration during the investigation.

It's just not fair ...

28 Jan 2011 10:12:01 PM: Document all contact with them, including how long you spend on hold, and how often the calls to them drop out.

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14846 Someone from QLD thinks vodafone is 4kms at 28 Jan 2011 04:23:56 PM
Phone drops out the battle on the phone is lasting 6hrs with vodafone were it last 33hrs with no sim card in it

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14842 Someone from QLD thinks vodafone is Extreme Fail at 28 Jan 2011 03:59:16 PM
Where to start? Network is slow and drops out most of the time...especially in my area (Rothwell QLD). The texts I receive from Voda offering free calls and text messages and what not, but as soon as I top up I don't receive anything. I thought it was just my number but my partner is also with Vodafone and he has the exact same problem. Everytime I contact Vodafone service, not only is Lara annoying but the hold time is ridiculous. The last time I rang, it took me 2 days to get through. My friends and family are never able to contact me because when they call, it goes straight to voicemail even though the phone is not switched off. My mobile broadband was a waste of money as it's extreeeeeeeeeemely slow and I have to be sitting in a certain area in order for it to work. I have had it up to my eyeballs with Vodafone, it's definitely made me consider changing to another network.
29 Jan 2011 08:33:38 PM: Go buy a $2 Optus SIM then, what are you waiting for?

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14828 Someone from QLD thinks vodafone is I ACTUALLY LOVE VODAFONE! at 28 Jan 2011 01:44:14 PM
28 Jan 2011 01:53:09 PM: One for the people!
28 Jan 2011 02:50:16 PM: Thanks for looking out for the people, however what is point of having all these nice things if you can't make a simple phone call due to reception issues?
28 Jan 2011 05:46:02 PM: Their powes of persuasion (not yours) have worked here because they still have you locked into a contract, with a pathetic excuse for a network.
A win for vodafail!

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14817 Someone from QLD thinks vodafone is Unbelievable at 28 Jan 2011 11:15:15 AM
Recently (About 3 weeks ago) I ordered an Iphone 4 over the phone with Vodafone. It had all been arranged and I was aware of all the details of the plan I was agreeing too, I was told it would take 5 - 10 days until my phone arrived. However, when I rang the following day so I could have my tracking number my order had somehow been cancelled, so for some unknown reason Vodafone decided to cancel my order and not notify me of this! So when I asked why the original order had been cancelled I was put on hold for 15 minutes and then the operator says to me, "Okay so I can process that order again for you," I said, "Wait, why didn't it go through in the first place? Thats what I was on hold for 15 minutes waiting to know?" So he replies "I dont know, i'll process the order again."
So thinking Vodafone would get their act together and my Iphone would actually be sent off, I agreed to process my order again - with all the exact same details to my contract. He then told me he would call me in 24 hours once it had gone through and been sent, to reassure me I am getting for what I asked.
Four days later I rang Vodafone - It still hasn't gone through, and no one can figure out why. "The investigation wil take another 24 hours" I was told!

So ringing about every second day now for 3 weeks I keep getting told 24 hours!! I finally decided to ask for the supervisor so I could hopefully get this all resolved and my Iphone be sent out. He is just as hopeless as the rest of the operators and cannot tell me WHY or WHEN this issue will be resolved. He tells me it has been escalated to the highest priority (Ive heard this about 3 times already) and he will call me in 6 working hours once he finds out what the issue is.
A day later I call back to find out what the hell is going on, and surprise surprise, I just got told they are going to figure it out and call me back in 20 minutes. It's been an hour!

It's not the fact that I even want a new phone anymore, Im so sick and tired of Vodafone fucking me around, at this point in time they have stuffed me around so much I just want to cancel my current contract and get the hell out of Vodafone and go with a new service!!!!!

Can anyone help me at all?!?!
28 Jan 2011 12:01:36 PM: Check out the 'How To Complain' link at the top of the page, you will no doubt need to escalate to the TIO, but follow all of the steps along the way.
28 Jan 2011 01:50:21 PM: If you decide you don't want to do what is suggested. There's a total failure of consideration, contract null and void, rescind the contract based on failure of specific performance. No penalty fees and maybe lodge it with the TIO just to be safe. Shouldn't take long. Make sure you put a block on your credit card or Direct Debit to ensure they don't continue transactions. But I think the advice above sounds pretty good. Good Luck
29 Jan 2011 06:38:12 AM: If it's cancelled there is no contract, tough luck bud.

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14813 Someone from QLD thinks vodafone is at 28 Jan 2011 10:13:49 AM
I transferred from a corporate contract to a 24 month cap plan, week 1 of Jan. Everything thing seemed to be going ok aside from 20 minute hold times each time I needed to contact VF, then my phone was disconnected for outgoing calls/texts. Contacted VF and a day later phone was operational again.

Its now week 4 of Jan and no sign of the phone. I have called vodafone 4 times now each time to be told someone will get back with the status of the order. Still waiting for that call...

Reading the compalints am pretty nervous about commiting to VF for the next 2 years...what to do...
28 Jan 2011 10:19:08 AM: Easy..........don't do it!!!!

Think it is hard at the moment......it will be nigh on impossible later down the track.

I think when (if) the phone arrives you can refuse delivery but you must keep Vodafone informed of your intentions, it has a tendency to focus their minds..........just!!!
28 Jan 2011 10:34:25 PM: DON'T................DO..................IT!!!!!!!!!!!!!!!!!!!!!
Can't you read the warning signs?
29 Jan 2011 08:34:46 PM: Do you work for Telstra?

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14812 Someone from QLD thinks vodafone is extreme at 28 Jan 2011 10:04:27 AM
reception is astronomically appalling, i cannot get reception in my postcode and there is a antenna 300m from my house, i am resinging from vodafone when my credit runs out but i doubt that its going to be useful as i cannot get reception, i thought it was supposed to cover 99 percent of australia. very dissapointed
28 Jan 2011 10:07:18 AM: Good for you for leaving!!!

The more people that vote with their feet perhaps Vodafone may (perhaps) stand up and take notice of what their customers are saying!!!

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14810 Someone from QLD thinks vodafone is mega super uber fail at 28 Jan 2011 09:32:00 AM
says i have reception but dont get txts come through for ages and no calls.. then other times it says no reception.... and allways droped calls! really wanna get out of my contract have been with vodafone for like 7 years was very happy untill these problems started last year some time!
28 Jan 2011 10:00:48 AM:
If you have tried to contact Customer Care without success or not to your satisfaction the next step is to contact the TIO.

The details may be found on the tab How To Complain located at the top of the page.

Good luck and let us know how you get on!!!

Thanks Vodafail.com mod

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14794 Someone from QLD thinks vodafone is gigantuin at 28 Jan 2011 12:48:07 AM
Went to see a show in the Brisbane CBD tonight and could not even get onto the internet on my phone it was SO SLOW. what a joke. Had a hour wait at the train station which was VERY BORING. Also a hour train ride and that was also VERY BORING as i couldnt do anything on my phone. grrrr.
28 Jan 2011 09:27:47 AM: went to show in Brisbane CBD so you could sit on the internet. Now that's boring!
28 Jan 2011 10:23:25 AM: Saw Avatar the other day......now that's what I call boring!!!

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14789 Someone from QLD thinks vodafone is Very Fail POOR FORM! at 27 Jan 2011 09:30:27 PM
Over the past 4 months my direct debit should've been setup but NOTHING was coming out at all, they've now hit me with a bill over $1000 which RIGHT now i am in no position to pay, as being made redundant from work, and waiting on centerlink payments to help me along which they stuffed up 3 times due to computer glitch! (Standard) So due to financial hardship and the flooding, I've been forced to contact the TIO. To get the whole amount waived.. The services have been very very poor though. I haven't even recieved a single bill in the mail. or any overdue notices, There 3G is rubbish,
28 Jan 2011 10:25:57 AM: Good luck and let us know how you get on!!!

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14766 Someone from QLD thinks vodafone is Deceitful accounting and usage reports at 27 Jan 2011 03:56:10 PM
No in any more thanks to TIO. If you have made a few attempts to sort out the problem with Vodafail, I urge you to give the details of the problem to the TIO together with the steps you have tried to resolve the matter. This brought about a fairly speedy result for me with payments I made being credited. I would have left it at that, but then the news about their hopeless system security came out and I decided the best thing to do was to exit from contract, which they allowed [by this time they could hardly deny it]. The other thing that annoyed me was that the day before my monthly usage expired they took about 2G out of my usage figures. When I did manage to access these, it looked like I had 2G unused. BUT the next day they were put back and I was charged for excess usage. I can think of no reason other than deceitful and misleading conduct on their part for them to do this. I found this out when I visited a store, because as far as I knew I had plenty of usage left and could not work out what the extra charge was for. The store rep printed this out for me but then changed his mind and crossed out the relevant line before he gave it to me.

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14690 Someone from QLD thinks vodafone is Very! at 26 Jan 2011 06:05:26 PM
I am constantly receiving text messages 4 hours late and they all come in one bunch! my partner and i are both with vodafone and we are constantly not receiving each others messages until hours later and it is sooo frustrating!

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14686 Someone from QLD thinks vodafone is Gestures of kindness? PLEASE READ. at 26 Jan 2011 04:00:52 PM
This is my story I was on the $49 CAP last year and decided I needed a better plan due to being over billed $700 because of some people I knew at the time that used my phone and went over my cap one weekend without my knowledge. I called vodaphone paid the bill then asked them to put me on the unlimited cap because I thaught I could get more out of my dollar. It was all ok and I was told that my plan is now unlimited and I'm free to make as many calls and txts as I like and not have to worry anymore. My next bill was $1200! so I immediately called vodaphone to discuss the issue. Apparently the plan doesn't switch over untill the following month, even tho they failed to let me know or let me know and actually told me I was allready on unlimited. I spoke to a woman who basically assured me it was my fault and they would never do that (don't ask me how she knows what was said? I guess she must think I'll believe anything she says). The ordeal confused me terribly because she took $400 of the bill as a "gesture of kindness" and apologized to me. So I reluctantly paid it but here is the kicker! the following month I was charged $1100!!! I called vodaphone I complained and I was told that they cannot withdraw that bill because they had allready taken $400 of my last bill and that I've run out of "gestures of kindness" no word of a lie. I refused to pay the bill and I was called at work 3 weeks later from the collections department. The man basically said that if I don't pay at least $800 immediately over the phone hes barring my phone and if I hang up hes barring my phone. I told him I was at work and I can't pay for anything because I don't have anything to pay it with or the time. He ignored that and said goodbye hung up and my phone was barred immediately. I complained about that to vodaphone and it was the only complain they ever took seriously. What a nightmare I feel like I'm trapped with vodaphone they're going to send me broke.

Brodie Carey
26 Jan 2011 07:45:05 PM: Time to contact the TIO to get out of your contract and get your money back and your credit rating back

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14685 Someone from QLD thinks vodafone is connection error at 26 Jan 2011 03:39:44 PM

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14684 Someone from QLD thinks vodafone is at 26 Jan 2011 03:16:54 PM
Lost reception the day the flood hit Brisbane (where I live). Reception has been sketchy since. I' on Prepaid and at least one week out of the last four I've had no reception. Just had to top up my phone. My credit had expired because I couldn't use it! Also had extremely unhelpful staff who wouldn't take my complaints.
1 Feb 2011 11:23:50 AM: Lost reception on the Tuesday morning...was desperately trying to contact family members and couldn't get through. Didn't come back til Friday.

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14672 Someone from QLD thinks vodafone is Absolute Rubbish at 26 Jan 2011 11:00:48 AM
I started using Vodafone around 2 years ago as a Pre-paid customer. I switched from Telstra because of the caps Vodafone offered which are great and have never really had a problem.
Two months ago, I decided to go on a plan and my problems have been never ending. Not only have they charged me for an extra month that I haven't used, I constantly have to resend my messages up to about 4 or 5 times before they actually send. My internet is too slow to use, I drop out of reception in places where I should be receiving full reception, and I cannot make calls during certain times of the day. At one stage I couldn't call or receive calls at all!
This is an utter joke. I pay good money for service that I am not receiving. I refuse to pay my phone bill and want to know what else I can do about it. I want to get out of my plan without having to pay the fee. I don't believe I should! Vodafone are not providing the service they claim to be able to provide, not to mention the personal details of customers being able to be viewed by literally any person.
I want to know if there is a way out. Can anyone suggest anything?

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14665 Someone from QLD thinks vodafone is If I wasn't a customer it could be comedic at 26 Jan 2011 09:54:04 AM
Vodafone have charged my credit card twice, but are claiming they only charged me once. I need to go through my bank's process to claim the money back and that may take 3 months. FFS I don't know why it is so hard for them to get things right.

Vodafone also has crappy data speeds on mobile broadband even a few kilometers from Brisbane CBD, call centres overseas (cheap labour) and staff who only say 'that's the way it is, we will be upgrading the network soon.' On that basis I think I am better off investing my money in the lottery - at least I *know* I have very little chance to get my money's worth back from Gold Lotto.
28 Jan 2011 09:45:53 PM: Sounds like you should change banks if it takes three months to get a simple statement.

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14661 Someone from QLD thinks vodafone is Very at 26 Jan 2011 08:57:16 AM
Reception issues, Calls always drop- even if there full signal bar

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