26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain

Share on facebook
1685 Someone from VIC thinks vodafone is terrible at 27 Dec 2010 08:23:52 AM
I opted out when my phone wouldn't receive calls either at home or at work. Both places are in suburban Melbourne. Whenever I went into a Vodafone office to complain the phone would ring to tell me of missed calls, so they would refuse to talk to me: "Your phone IS working" would be their comment.

I have joined another telco, and get better reception from them.

Share on facebook
1681 Someone from VIC thinks vodafone is useless at 27 Dec 2010 08:21:56 AM
Multiple dropped calls, bad reception, calls dropping out even before answering. Went from a hopeless 3, to Vodaphone. Even worse, in spite of the promises. Can take six or seven calls to comllete a short convesation. I now ask people to ring the landline. Sometimes, this takes 3 or 4 calls just to pass on the landline number ! ! ! ! !

Share on facebook
1672 Someone from VIC thinks vodafone is massive fail at 27 Dec 2010 08:14:02 AM

Share on facebook
1667 Someone from VIC thinks vodafone is all wrong at 27 Dec 2010 08:11:05 AM
Reception has gone downhill the last 24 months. I had a lot of drop outs which i blamed my smart phone for but after trying out 3 other phones, i had the same problem.
Switched providers and have never looked back!!!!!!!!

Share on facebook
1664 Someone from VIC thinks vodafone is Almighty Fail at 27 Dec 2010 08:09:15 AM
3G....what 3G!!! It's funny how Vodafone recently changed it's plans to include more calls and more data downloads. Very generous given they can't provide the service/coverage to support these. My husband and I are having endless issues with Vodafone and their answer is to offer more of the same features you can't use. Doesn't that Nigel Dews sounds like a sycophant! Sign us up for the class action!!

Share on facebook
1659 Someone from VIC thinks vodafone is No reception at 27 Dec 2010 08:06:30 AM
No reception almost anywhere I go

Share on facebook
1658 Someone from VIC thinks vodafone is Is a vodadog at 27 Dec 2010 08:06:25 AM
This is about '3' but Vodaphone have sent me notification they are all the same now! Great. Fantastic.

Called customer care (are they joking with that name!).

India of course.

Waited to friggin ages. Why if they are using cheap third world labour are we constantly put on hold for hours at a time.

Finally I get through. Speak to someone I can hardly understand. Sorry our computer system is down. You will have to call back.

Said not good enough. I insisted they would have to call me back.

Told they can't do that. Told they can't make out going calls. Seriously. One of the biggest telephone companies in the world won't let their employees phone their customers back.

Went around and around for ages. Eventually got a promise I would be called back.

Of course - that never happened. Even after complaining to a manager the next week.

Has anyone else had this problem? You call us back. We can't phone you.

Share on facebook
1655 Someone from VIC thinks vodafone is FAIL at 27 Dec 2010 08:04:19 AM
Really poor network coverage. My mobile phone calls are just dropped unexpectedly 50% of the times at best. International phone calls made from my mobile have unreliable voice quality. We were sucked into the seemingly great value cap plan but did not expect such poor connection.

Share on facebook
1651 Someone from VIC thinks vodafone is Pathetic plan usage update at 27 Dec 2010 08:02:42 AM
I have been a vodafone customer for 5-6 weeks now.
I have been overcharged right at the second bill.
Simply because I was led to believe there is still a $100 credit remaining on my plan and I went ahead and used it but in reality,there was no credit left,Vodafone does not update your 'spend and entitlements' on its myvodafone.com.au website nor does its sms/vodafone a/c balance service give you any real time updates on what $ amount is left of your monthly allowed credit.
If you billing period ends on ,say the 25th of a month, from the 22nd itself, there seems to be no update on the balance amount.
Agreed,that every provider takes 24/48 hrs to update this amount on their balance check services ,but I was led to believe for 3-4 days that I still have $100 credit remaining and went ahead and used it.
Such a rip off and extremely frustrating.
Be careful when you are checking your a/c balance because it's never the right amount in reality.
Plus ,insurance amount was included by default in the first bill (2 months) without even asking me.
The complaints don't end....

Share on facebook
1650 Someone from VIC thinks vodafone is F- at 27 Dec 2010 08:02:36 AM
For a little while I just thought that all of my friend were texting me at the exact same time and trying to call....unexplained voicemails when there has been no missed calls, a number of texts obviously had been floating in the ether when vodafail had finally managed to send them to my handset at the exact same time.....just wanna get out of my contract so I can go back to Optus!!
27 Dec 2010 08:06:29 AM: I feel your pain - its like you have to re-boot (turn phone off then back on) all the time for their netowrk to hook up

Share on facebook
1648 Someone from VIC thinks vodafone is At least x2-3 times daily at 27 Dec 2010 08:01:27 AM
I'm self-employed & do a lot of travelling. In North Melbourne, the signal strength is so bad I can't even make calls from inside my office. My business partner & I speak several times a day (he *was* with Vodafone) & it's always my phone which drops out at least twice, even depending on where I am facing. At home (E Melb) there are some rooms I don't make calls in, even though there are windows & clear space outside. I often travel to the eastern suburbs (Nunawading, Box Hill) & it's just one entire black hole with minimal reception or drop-outs for the entire area & don't get me started about outside Melb-metro areas, even along the Hume Hwy of all places! Grrrr. Out of contract now & going to go Telstra & new iPhone 4, but 3 wks ago Vodafone sales called asking if I'd renew & would I like a new phone. When I said their coverage was rubbish & I couldn't continue with them, the salesman was very apologetic & agreed, saying that was one area he knew they couldn't compete - coverage & reliability of service in that regard - he didn't persist! ...& don't get me started about when I'm in the car moving & talking on the plumbed-in Parrot hands-free system-fades, drop-outs, disconnects (often). As for the painful speed or lack of 3G & net features, I shudder if I ever have to attempt using. Emails are bad enough, but info from the Net? Forget it. /end rant. AML

Share on facebook
1646 Someone from VIC thinks vodafone is How crap is the coverage at 27 Dec 2010 08:00:34 AM
I got sucked into Vodaphone, they PROMISED me coverage at my property. I was with 3/Telstra and the reception would drop out 30 metres from house. Well now I am lucky if I can get reception when I am in our local town 8 kms away. And the continual dropping out going down a major highway AND through the Domain & Burnley tunnels is really annoying.
Not what I signed up for

Share on facebook
1639 Someone from VIC thinks vodafone is massive fail at 27 Dec 2010 07:55:05 AM
vodafone automatically turned my voicemail off when i went overseas and turned off international roaming, then turned it on again.
upon return, my voicemail was inactivated.
i spent 1 hour on three separate occasions on hold to vodafone, eventually getting through to a call centre in india who were of no help.
they advised to call another number, which i was on hold for another hour. they were unable to help me and suggested i email customer service.
instead of 5 business days as stated on the website, it took 11 business days for vodafone to turn on my voicemail.
i am extremely disappointed and can't wait to get out of my contract.

Share on facebook
1633 Someone from VIC thinks vodafone is 100% at 27 Dec 2010 07:53:21 AM
I live in an area of Frankston where network coverage is notoriously bad. However while I was with Vodafone there were ocassions where I could never get any coverage. I was also convinced to to take out Wi-fi broadband coverage with them. The same issues again; I would would be using the internet and it would cut out frequently. Fortunately I also have a pay as you go service with Telstra and I now use them as my only internet provider.

I have now also switched to Telstra for my mobile; the mobile coverage has improved slightly (Bring on the NBN!). However Vodafone convinced me to open up a 24 month plan for the internet. I have not used their service in months yet I am still forced to pay $40 a month for a reduntant service. I feel cheated, powerless and angry that I am being ripped off. However as a result of what I have seen on this website I will contact them with a view to getting out of the contract.

What a fantastic website, keep up the good work!

Share on facebook
1629 Someone from VIC thinks vodafone is Country coverage at 27 Dec 2010 07:49:45 AM
Every time I go to Shepparton from Melbourne there is about nearly 6-10km of highway (Goulburn Valley Highway) where there is no bloody signal at all from Vodafone. So if you were in an emergency situazion you would be totally at a loss.
27 Dec 2010 08:09:30 AM: Unless you simply dial 112, which then seeks out and connects you to ANY available network - regardless of which operator you normally subscribe to - thus allowing you to make an emergency call. This feature has been available since the inception of digital coverage. RTFM!

Share on facebook
1626 Someone from VIC thinks vodafone is at 27 Dec 2010 07:48:53 AM
Was trying to call my sister on Christmas Day but even though her phone was on, fully charged, not being used and had coverage, it went straight to VM?? But she was getting my text messages straight away (WTF). Lucky she's the only one In my family that has a Vodafail phone.

Share on facebook
1621 Someone from VIC thinks vodafone is 100% at 27 Dec 2010 07:44:40 AM
I signed up on a 2 year contract with Vodaphone about a month ago. I was originally concerned that there was something wrong with my phone when I was continually getting 'No Service' or barely any reception all over Melbourne, including in the CBD, as well as the countless dropped calls. Rarely can my phone hold onto a 3G connection, and the times that I can actually use apps on my phone that require a decent connection are few and far between. Now i'm on holiday on the Gold Coast and it's no different. It's reassuring to know there are thousands more out there in the same boat, but I am also bitterly disappointed about this. Hoping Vodaphone gets its act together very soon!

Share on facebook
1612 Someone from VIC thinks vodafone is terrible at 27 Dec 2010 07:41:03 AM
some idiot at Vodafone setup 2 accounts to the one number, which resulted with when i was paying the bill I was crediting one account while another account was going into debit. Vodafone suspended my service, so between that and the constant drop outs I complained to the TIO and broke my contract after 6 months. I was also able to buy my Iphone from them for $200. Highly recommend complaining to TIO, braking the contract then buy the phone for next to nothing.

Share on facebook
1606 Someone from VIC thinks vodafone is uber megafail ! at 27 Dec 2010 07:37:33 AM
Constant and i mean constant call dropouts and very patchy internet coverage.
I have a prepaid with telstra snd dont have any of these problems.

Im not getting what i paid for - why should i pay ??
27 Dec 2010 09:21:39 AM: You don't have to pay if you are not receiving the service you signed up for. Contact the Department of Fair Trading. Goods and services have to be fit for purpose. Stand your ground but be aware that unfortunately the customer service people on the phone and in the stores have no idea that you have a legal right to not pay if you are not receiving your service. Read all the fine print in your contract and document everything with dates, times etc.

Share on facebook
1604 Someone from VIC thinks vodafone is Very fail at 27 Dec 2010 07:37:13 AM
Admittedly I'm only on prepaid - but I'm leaving, as I live in the city and my reception regularly drops out, phone calls seem to disconnect themselves and my messages often get sent twice, three times, four times to the same person (and I'm charged for it). Alternatively, sometimes only half my message is delivered to the receiver. Trying to recharge is a nightmare - the recharge website often doesn't work and you can only do it by phone in certain hours during the day. customer care - what customer care. As a prepaid customer I'm at the bottom of the rung with any phone company, but especially so with vodafone.

Share on facebook
1599 Someone from VIC thinks vodafone is It's almost funny at 27 Dec 2010 07:34:16 AM
On several occasions, spent more than 5 hrs on hold to customer service (I was trying to change plan) I should have realised such a thing was beyond the degenerates they employ. Most of them had trouble understanding my extremely complex request, and the one that did screwed up all of my account information. Rather than simply changing my plan on my current sim they sent me a new one with a different number. I almost cried. So I rang them to activate the new sim card, they said it would take 24 hrs tops. 25 hrs later neither sim card was working, I cried some more. I then decided to ring the tolled line, and surprise surprise no 5 hr wait, I almost got straight through. But they still couldn't help me because they had lost all of my billing information, and at present I am still waiting for my new plan to activate (they turned the old one off so I have nothing at all currently)

Their network performance is terrible, also. The internet on my phone seldom works, and yet they still charge me for every failed attempt to get to a website. Bastards.

Share on facebook
1594 Someone from VIC thinks vodafone is unreliable at 27 Dec 2010 07:31:45 AM
Regular call drop outs, no service (I'm 7kms from CBD), delayed voicemail message alerts. I can no longer receive/send emails on my iphone (since October). Vodafone 'are investigating it'. My last call to them advised that they were still investigating it but couldn't give me an estimated time this problem would be fixed. I've still got 10 months on contract - grrrr!!!!

Share on facebook
1588 Someone from VIC thinks vodafone is MEGA at 27 Dec 2010 07:24:15 AM
Can't operate my business which is heavily phone based. Every bloody call drops in and out and then disconnects!

Share on facebook
1585 Someone from VIC thinks vodafone is Beyond appauling at 27 Dec 2010 07:23:12 AM
I've posted a couple of times but still so annoyed that vodafone cant get it's act together. On Christmas eve in Ballarat I had no service whatsoever for around 4hrs. No reception for phone calls or internet - boy I cant wait until May and I will go with a real provider. I'm looking forward to going with telstra to get proper coverage, rather than paying vodafone $70 per month for mobile and then more for the mobile broadband without getting any service at all. I wish I had have known about the issues before signing any contract.

Share on facebook
1565 Someone from VIC thinks vodafone is i hate vodafone at 27 Dec 2010 07:09:22 AM
bad customer service
bad reception
bad 3g coverage

Share on facebook
1564 Someone from VIC thinks vodafone is *TOTAL CR*P!* at 27 Dec 2010 07:09:09 AM
No coverage in many areas. Unreliable standard mobile, just drops out whenever, no reason. Management not interested or even responsive. Been with them for years but enough is enough.

Share on facebook
1563 Someone from VIC thinks vodafone is Crap sa at 27 Dec 2010 07:06:40 AM
My reception keeps dropping out each and every time I am home. Living on the Mornington Peninsula, it does not matter where I am I keep dropping out. Basically anywhere further south than Frankston, forget about having a conversation!

Share on facebook
1562 Someone from VIC thinks vodafone is 3g network really weak at 27 Dec 2010 07:06:26 AM
big problem for online share trading

Share on facebook
1559 Someone from VIC thinks vodafone is lamentable at 27 Dec 2010 07:02:31 AM
I recently went on Holidays in Bright and Orbost and even there (before christmas so it very quiet) the data connections would just drop out with no warning ! Very unreliable.
I have to say I have been a Vodafone customer for years - and although they lacked coverage - they were economical - even when travelling in Europe for work - but for some time now -(at least a year - its been almost impossible to get a data connection in the city of sydney in the middle of the day. In the last few months I have also had SMS's never turn up !
Complaints insisted it was my equipments fault. I now feel vindicated !!

Share on facebook
1548 Someone from VIC thinks vodafone is Annoying at 27 Dec 2010 06:53:13 AM
Litany of problems: (i) calls keep dropping out (I work on Collins St); (ii) battery life is terrible as phone stays on 'full power' mode; (iii) it 'falls off the network' at Melbourne airport (i.e. needs to be rebooted); (iv) has very slow data speeds (maybe 60% of time).

Just not good enough -- I've moved to Telstra for work since I can't afford to be out of reach.

Share on facebook
1546 Someone from VIC thinks vodafone is Richmond fail at 27 Dec 2010 06:51:45 AM
Max 1 bar and dropped calls

Share on facebook
1528 Someone from VIC thinks vodafone is Heaps & Heaps at 26 Dec 2010 07:50:24 AM
The new Michael Jackson album is incredible. My favourite track is "I Cant Make It (Another Day)". How about you guys?
26 Dec 2010 09:26:39 AM: We unblocked your stores IP and your first post is off-topic. Your IP has now been blocked.

Share on facebook
1521 Someone from VIC thinks vodafone is Rip Off Company at 25 Dec 2010 08:10:38 PM
Internet drops out non stop even when close to city. What a joke!!

Share on facebook
1520 Someone from VIC thinks vodafone is bad at 25 Dec 2010 07:25:28 PM
Haha, check this post on another forum by Vodafone employee:

Vodafone Employee
Fri 24/12/2010 - 14:03
As an employee I can confirm that the issue is an excellent example of senior managers worrying about shareholders' profit and keeping their head in the sand for as long as possible when it came to addressing the concerns of customers. We could see issues beginning in Sydney from as early as August and September - but Sydney reps were not told to stop signing new customers - signing new customers and getting their cash is all Nigel Dews and Cormac Hodgkinson care about.
25 Dec 2010 08:03:56 PM: true story
25 Dec 2010 08:19:26 PM: That's not true.
26 Dec 2010 12:59:00 AM: I did a search on the first few wordss and found http://www.google.com.au/search?q= percent22As an employee I can confirm that the issue is %22&hl=en&num=30&lr=lang_en&ft=i&cr=&safe=images&tbs= so,it looks as if it is true it is one another forum.
26 Dec 2010 04:23:28 PM: It is true, in fact its on the Vodafone blog.
27 Dec 2010 07:17:30 AM: busted! @ 25 Dec 2010 10:19:26 PM - Go you vodafone worker, working overtime for no pay haha

Share on facebook
1516 Someone from VIC thinks vodafone is hopeless at 25 Dec 2010 04:46:30 PM
Drops calls in the city flat out. Not good when you're running a business.
Telstra here I come!!

Share on facebook
1513 Someone from VIC thinks vodafone is Very at 25 Dec 2010 10:38:59 AM
It's Xmas day and trying to call family from Yarraville in Victoria which is 7kms from the Melbourne CBD on my Iphone 3GS with only 1 or 2 bars of coverage - I can't be understood on other end of the conversation as I keep breaking up. I take the Vline train to Geelong every day and the coverage drops out continuously but not with colleagues on Telstra.

I've been with Vodafone for 9 years and I'm getting really sick of the poor coverage. Will definitely go to Telsta when my contract expires.

Share on facebook
1510 Someone from VIC thinks vodafone is Electricity at 24 Dec 2010 08:10:19 PM
You know we are paying for service and not getting anywhere near what we should and being brushed off. How would vodafone management feel if their electricty service had the same level of reliability as their mobile 'service'. Imagine them sitting watching tv at night... suddenly darkness for an hour... lights flixer for a few minutes... go out again for another half an hour... lights come back on for 10 mins... out again.... Not just a night but for several months.... and all they get told is its some 'technical issue' THAT is the sort of BS vodafone 'service' that we have to put up with....
26 Dec 2010 10:37:16 PM: I don't understand if its that bad, just change networks, thats what I did.... Or see the positive in it all, your phone bill will be way cheap as your not making many calls... ;-)
27 Dec 2010 06:51:33 AM: That is what everyone wants to do is leave. Release everyone from the contracts vodahone Now!
27 Dec 2010 12:30:52 PM: "see the positive in it all, your phone bill will be way cheap as your not making many calls... ;-)" - um, FAILED LOGIC. People are already PAY FOR THE SERVICE ON A CONTRACT/CAP. A SERVICE THEY ARENT RECEIVING OR GETTING WHAT THEY PAID FOR..

Share on facebook
1507 Someone from VIC thinks vodafone is Mega at 24 Dec 2010 07:52:41 PM
I actually have some good news that may be of some assistance to people who visit this site. On the corner of Howitt and Doveton Streets in Ballarat Victoria - you can actually manage to get a Vodafone signal... Altho I only experienced this today (Friday the 24th of Dec) aty 5:55 pm - so there's no guarrantee that outside these times a signal is possible.... :(
27 Dec 2010 07:22:09 AM: hahaha funny but soo true!

Share on facebook
1499 Someone from VIC thinks vodafone is Very at 24 Dec 2010 10:52:00 AM
Tried connecting to internet on mobile in 3030, at least 5 times over last 20 minutes. Would only download 1-12MB b4 connection dropped. 3G signal ranges from full to nil, and yo-yos like the ASX. Even with full 3G signal, data dropped.
I am using Telstra to send this message.

Share on facebook
1495 Someone from VIC thinks vodafone is Highly Irritating! at 24 Dec 2010 09:46:17 AM
Im tired of crappy reception especially with mobile internet and broadband - most times I can even get the updates uploaded on facebook. This isnt what I have signed up for - Ive been with the network 5 years and the last three months has been dismal!

Share on facebook
1493 Someone from VIC thinks vodafone is HAS LET ALL ITS CUSTOMERS DOWN at 24 Dec 2010 08:21:15 AM
I can tell you, its not just smart phone bandwidth hungry phones that are effected, for those who think its just iphone/HTC or whatever.

I have a plain Jane 3G phone, and mainly just use it for voice calls, the most basic of service, that requires the smallest amount of digital stream 9.6Kb or one voice channel to be exact, and I cannot even get that! garbled voice reception, dropped calls, No reception, always roaming, No timely SMS. When is the frustration going to stop!

Share on facebook
1491 Someone from VIC thinks vodafone is HAS LET ALL ITS CUSTOMERS DOWN at 24 Dec 2010 08:11:53 AM
I can tell you, its not just smart phone bandwidth hungry phones that are effected, for those who think its just iphone/HTC or whatever.

I have a plain Jane 3G phone, and mainly just use it for voice calls, the most basic of service, that requires the smallest amount of digital stream 9.6Kb or one voice channel to be exact, and I cannot even get that! garbled voice reception, dropped calls, No reception, always roaming, No timely SMS. When is the frustration going to stop!

Share on facebook
1483 Someone from VIC thinks vodafone is Total Fail at 23 Dec 2010 09:25:33 PM
After countless calls and emails to and from vodafone, I contacted TIO and informed vodafone the same day about my complaint, next day got a call off vodafone told them I want out of my contract ( been with them since sept this year) and they said ok, they didn't even try to keep my business no exit fees. Only have to return the phones. Don't put up with any of their lies in regards to fixing their network as high priority. If you ever get through to anyone tell them you want out of your contract and your not going to pay any exit fees. if they say yes you will pay exit fees hang up and contact TIO, they are well aware of vodafones issues.
24 Dec 2010 10:11:50 AM: Have you returned the phones and have they stopped billing you?
24 Dec 2010 01:58:11 PM: Haven't returned phones yet, I'm still looking for another provider. As for billing me not hundred percent sure. They offered to waive my monthly costs earlier but have yet to take them up on it.
25 Dec 2010 02:34:40 AM: Are you still paying UNTIL you return yourphone?There are some good enough pre-paid phones around at the moment, and a couple newish telcos offering what looks like much better deals. Amuse yourself with something other than your phone. Your phone does NOT define who you are, any more than what brand of cigarette used to define who you were, or what tribe you aspired to belong to.

Share on facebook
1482 Someone from VIC thinks vodafone is iphone is the fail! at 23 Dec 2010 09:10:48 PM
To everyone on this site complaining... blame yourselves and fkn smart phones. The only reason the network is so sh!t is due to the fact that you are all having a whinge about the lack of data provided, so when Voda increases it, you complain because it crashes the network? Brilliant.

Also if you own an iPhone... please stop talking. You knew what you were getting into and you knew the reception was terrible to begin with. Sure I understand its happening to other phones also, but half of you dickweeds still complain about the normal iPhone reception issues.

23 Dec 2010 09:55:48 PM: Are you for real?????
23 Dec 2010 10:53:50 PM: Wait, so Vodafone just blinding creates plans and caps without checking the capacity of their network? That's not entirely unsurprising but it is a new level of incompetence.
24 Dec 2010 05:30:11 AM: You're a weirdo. That's like saying don't blame the RTA for not fixing potholes in the road. Blame the fact you have a car!
24 Dec 2010 07:28:47 AM: OP. Stick to your Nokia 6130 and keep of the net. Thanks.
24 Dec 2010 10:07:43 AM: If you bought a phone based on Voodoofone ads featuring that phone and Ruby Rose, and that ad showed that phone being able to do such and such,(if you signed up with VF), did you know that you were signing up to that phone NOT being able to do that? No, because you don't find that out until AFTER you get the phone and all the settings. Then you phone VF about incorrect charges, only to be told that that phone is "incompatible with receiving that service".
To sign up for anything with VF after THAT would be a case of knowing that there's a good chance that you are likely to be ripped off.The ACCC needs to do its job and publicly expose Voodoofone for its numerous breaches of the Trade Practices Act, fine them so it hurts, and make people awawre just what a shonky operation Voodoofone Australia is. It will hurt shareholders financially as VF has ripped customers off. Maybe those shareholders will make the people responsible pay, because it seems the TIO and the ACCC and the government can't be bothered.
24 Dec 2010 11:25:16 AM: this is classic! I can only get an iphone on an account with Vodafone (in NZ) and yet it's MY fault the phone doesn't do everything THEY claim it will??

especially like the reply at 12.53.50am!

Share on facebook
1481 Someone from VIC thinks vodafone is terrible at 23 Dec 2010 08:30:01 PM
coverage is a disgrace!! The calls might be cheaper than other carriers but when you add up all the flagfall after each drop out you are better off going with Telstra in the beginning.

Despite what they say coverage is a long way off getting fixed. About 3years.

Share on facebook
1479 Someone from VIC thinks vodafone is 11 out of 10 at 23 Dec 2010 05:38:07 PM
Knew about the stores not letting existing Vodafone customers to upgrade iPhone 4s, so I went into the store and said I'm with Optus, and then they told me they had stock, brought the phone out. When I told them my number THEN I revealed I was existing Vodafone customer and forgot I changed my SIM only plan just lately, they then brought the phone back inside and said can't sell it to me. Good way to keep your customers?
23 Dec 2010 05:58:35 PM: It's not the staff members choice, they aren't hiding them from existing customers, the system prevents them from doing it. Standard process for an upgrade is like this: Go into account, select new plan, enter IMEI number. As soon as an iPhone4 IMEI is entered the systems stops and doesn't let the staff proceed.

What the upgrade customers get though is a credit to their account when they upgrade over the phone, as well as being able to upgrade from the 21 month mark. New connects don't get that benifit.

Moral: It wasn't the staff that made the choice so don't act like they are decieving you.
23 Dec 2010 06:37:08 PM: proves that voda dont care about their existing customers
23 Dec 2010 06:44:24 PM: How does giving them a $30 credit, 3 months off their contract and a dedicated line prove that?
23 Dec 2010 07:26:45 PM: to the above poster. i have been fighting for months. i am not one of those people who is nasty when i come into store but i have been fighting. i have been having problems for 6 months. i have had ten sim swaps. 10! i finally this week have been released from my contract after 6 months of fighting. if voda knew about this problem before the public did why weren't they giving people this credit when they were ringing up with these issues?!?!?! why make so many of us suffer for months on end?!?!?! they didnt have to say the extent of the problems. just some sort of timeframe. in those 6 months i was told we are upgrading we are upgrading we are upgrading. upgrading to what? bare capacity? history with optus, telstra overseas networks would have told them how many people they could support on their infrastructure. why sign up all of these people when you cant support them. i can understand there has been some impact with everyone onto a smartphone like fat kids on cupcakes but not like this. anyone who wore massive termiation fees for leaving vodafone out of sheer frustration (over netowrk issues only) in the last six months should have their cases reviewd. look back to see if you got charged loads of connection fees and got overbilled too and see if you have a case as well
23 Dec 2010 08:07:07 PM: If you come into my store and try to trick me or call and try to trick me our little interaction and my ability to service your needs will end then and there. I don't need to be tricked to be trained up or to prove your misguided point. Having iphones in store is random and rare. Having a guaranteed upgrade processed through the upgrades team is a certainty and the extra freebies is icing on the cake. New customers are being treated secondary not upgrading customers. I urge you never to try that in my store. I won't be pleasant if you show a lack of respect and courtesy to any of my staff. -Store Manager
23 Dec 2010 09:12:59 PM: well said mr store manager :)
24 Dec 2010 07:22:05 AM: @ Store manager - and just where exactly is your store so that we can avoid trying to trick you????
24 Dec 2010 08:20:00 AM: Hey Mr Big man Store Manager. we dont need you to tell us to leave your store, your company is doing that job for you.
24 Dec 2010 10:29:37 AM: Store Manager- Just because people are Voodoofone customers, I don't think it is appropriate to speak to them like a primary school teacher. Voodoofone customers are not stupid and bad, and they will grow up and leave Voodoofone forever, while Voodofone has to engage in the practices outlined above to get new customers. Not unlike the ploys of the tobacco companies in the past.Aaah- I see now- I think I know where former tobacco company employees have found employment.
24 Dec 2010 11:10:36 AM: Listen to yourself, "Voodoofone", what are you 12? Perhaps if you acted like a normal person you might be treated like one. Making claims about staff when you have no idea just makes you seem ignorant.
24 Dec 2010 11:46:04 AM: 1:10:36 I'm sure it would be enriching if you illuminated us with what "normal" means to you? And please highlight the claims you allege I have made about staff. I do plead guilty to being ignorant of how disgusting Voodoofone is. I have been punished- I became a customer.Oh- and congratulations on using personal attacks instead of trying to defend the indefensible. It (the ad hominum) probably works well on Voodoofone customers, who must be stupid.What else would explain how they came to be Voodoofone customers? Apart from the sharp practices outlined by the first poster? Apart from believing false advertising?
24 Dec 2010 12:05:51 PM: A normal person would both understand that the staff are hired to perform a job. A childish title like "voodoofone" doesn't achieve anything other then show how much of a sad individual you must be. As for "personal attacks", you started of by referring to staff as ex tobacco spokespeople, associating the stigma of known PR Spinsters to simple sales people. Last I checked we weren't giving people cancer and claiming otherwise. The so called logical fallacy you refer to of vodafone customers being stupid is your comment, not mine. The thing is that this site represents the vocal minority not the happy majority. We still make sales, and we still have happy customers resign at the end of their contracts.

This whole post was about a person trying to decide a store in order to obtain a phone, one that is such a consumerist device at that. How is that the sales persons fault?
24 Dec 2010 12:08:12 PM: Should clarify, that's happy customers re-signing up. The iPhone doesn't have the greatest display for these text boxes.
24 Dec 2010 09:40:18 PM: 02:05:51 PM Please read what I wrote before carefully- It may have SUGGESTED that some ex -tobacco employees found employment with Vodafone. You would not be one as you have really only demonstrated fairly amateurish technique.Clumsy deceptive paraphrasing, a little bit of schoolteacher, quite a bit of personal attack, hyperbole, obvious lies,etc. Oh, and BTW, are you really oblivious to scientific publications, and the educated opinion of Dr Charlie Teo, possibly Australia's most skilled brain surgeon at present, on the correlation of mobile phone use and, in particular,brain tumours? Like tobacco products- not quite Law Court "proof"- but something just short of it.But, good chance that Voodoofon's share of the responsibilty will decline, partly because so many of its customers have so much trouble getting a signal to their handset.
25 Dec 2010 06:50:18 AM: Oh so because you suggested it, it somehow isn't a personal attack? So if I suggested that you were an idiot that wouldn't be a personal attack either? As for the work of Charlie Teo, (who's relevance to someone decieving a store to get an iPhone is a bit of a stretch), you'd be a bit naive to think that salespeople aren't aware of the the required SAR reading for all phone which represent how much radiation a phone produces whilst in a call. All phones being sold in Australia, and most civilized countries as well, are required to stay under the limit, and currently all phones Vodafone sell are legal. So please, find out some evidence of Vodafone giving brain tumors and also denying that they do give brain tumors, as that is what your insinuating.

Also no one is impressed with your supposed intellectual responses, all you come as now is someone looking for a fight. Perhaps the Vodafail staff should ban you for trolling, not like you've created any discussion of merit. Oh and that reminds me, as your posts are wildly of topic, where have I lied at all like you claim, go forth and provide a breakdown with proof.
25 Dec 2010 10:49:05 AM: Ok enough on this. Please do not personally attack people or draw obviously inappropriate comparisons between sales staff at the stores and cigarette company staff. We will not hesitate to block people from posting who consistently post low quality content. Please settle down, take a deep breath and enjoy the holidays. Thanks for your understanding -Vodafail.
25 Dec 2010 02:44:32 PM: 08:50:18 AM: Your last,almost incoherant rant, I think, demonstrated perfectly what I had written.Particularly clumsy deceptive paraphrasing. However, I'm not here to critique your performance in manipulating people, which,I believe, is exactly where YOU came into this post."deceiving a store"? A Voodoofone employee wailing about deception is priceless!That has actually made me laugh!We can stay very much on the topic of deception and Vodafone if you like.8-D I think the initial poster was writing about something else- Actually- well done-steering the attention away from that, and then employing the time-honored tactic of when the bullying doesn't work, whine to someone with more power. Personally, I hope the Moderator gives you a taste of what it's like to complain fruitlessly- then you may get a bit of empathy for most the people on this site and what they have experienced.
25 Dec 2010 06:07:04 PM: Have you actually read the initial post? It does clearly state he tried to get one by telling them he was with Optus, then revealing he was with Voda. Sounds exactly like deception to me, in fact there's numerous posts by people about said deception. I noticed you avoided pointing out the lies as well, couldn't find any or prove anything eh? The moderator actually warned you as well, not I. Move along, your time here is done. I'll be moving upwards to talk to normal people and assist as I can.
25 Dec 2010 06:49:13 PM: Yes please move on. The post at 23 Dec 2010 09:26:45 PM made a number of valid points and the VF employee made a number of valid points too. However the last few comments on both sides haven't been very useful or helpful. I can see you are both quite passionate and have contributions to make, so please keep it substantive and move along to different posts.

Share on facebook
1478 Someone from VIC thinks vodafone is badddd at 23 Dec 2010 05:07:43 PM
have been on hold for 40 minutes now.. internet on my iphone not working, I got cut off in all phone calls I made this week. I paid my bill 2 weeks ago and still overdue in my Vodafone.

really really crap.

ACCC has to interfere!!
23 Dec 2010 06:38:34 PM: and dont let anyone tell you that it is just your iphone. my bf has a galaxy and it still drops out, my sis has a htc desire and it drops out.
25 Dec 2010 10:21:51 AM: Get over it, it says on the website and the phone that the bill in my vodafone, and 1512 is not updating properly, it is being resolved and in the operating system, where it matters, it will be correst. If you know you have paid it, you will be fine love ;)

Share on facebook
1474 Someone from VIC thinks vodafone is very at 23 Dec 2010 02:41:35 PM
guess what everyone who is waiting for their iPHONES for Xmas! I know for a fact they wont be getting there for xmas.
23 Dec 2010 06:02:13 PM: We got 15 in store today, some people will be getting theirs for xmas :P
23 Dec 2010 06:45:49 PM: what a great staff member you are. pretty much rubbing it in the original posters face that they probably won't get one. you can see why vodafail started!
23 Dec 2010 08:26:40 PM: Nah. It's just random that they got stock. I've not had any for days.
26 Dec 2010 10:48:32 PM: I'm sure you would of been told prior to upgrading you wouldn't of been receiving your iPhones before Christmas? All this is pathetic! I'm sure none of you would appreciate attacks like this at a personal and work level? The company I work for isn't perfect, but when some thing goes wrong, I sure do stands by them! Everyone makes mistakes and things go wrong! It's not like Vodafone have turned around one day and said that today, there will be a lack of reception! Give the vodafone employees a break! If you were dealing with all this whinging all day I'm sure you wouldn't be the happiest people around either! I personally think if you really do need your phone that much and can't handle the service not working properly until this unfortunate issue gets resolved, you have very sad boring lives! Go get some sun! I'm sure everyone will be compensated some how for this issue!!

Share on facebook
1473 Someone from VIC thinks vodafone is EXTREMELY at 23 Dec 2010 02:39:51 PM
As an ex employee i have personally seen the way Vodafone cunstomers are treated- the reps ignoring endless calls from the customers they were sooo nice to BEFORE the contract was signed. But once that contract is signed dont expect any assistance!!! And lets not start on the way the employees are treated! Bitchiness, bullying, harrassment and thats just to start. I for one will be changing all my accounts over to another provider because I believe the way Vodafone treat people (customers or employees) is near criminal! I have been a customer of Vodafone for over 10 years and the treatment has just gotten worse the longer I am a customer!
23 Dec 2010 11:34:47 PM: Maybe it's just you. This has been the best job I've ever had. The rewards, treatment, flexibility, pay has been phenomenal. Sure it's hard dealing with spoilt and unreasonable customers all day, but the good customers outweight the bad. Either you're lying about being an employee or someone pissed in your handbag.
23 Dec 2010 11:37:15 PM: That's just because you couldn't hack it being employed bet you are on the doll now
23 Dec 2010 11:37:16 PM: That's just because you couldn't hack it being employed bet you are on the doll now
24 Dec 2010 10:44:24 AM: 1:34:47- Is VF now trawling this site trying to find sales employees? How about VF paid them a lot of money for a while, and sooner or later, most of those people turned up work, but never worked a full shift, and never phoned to say they'd be off sick- they just didn't turn up, sometimes not for weeks,still being payed, and then, if confronted, they'd say they were aware you might have some issues and "sorry la la la ("Babe") ?
27 Dec 2010 11:25:07 AM: On the doll? One of those inflatable ones for lonely, ugly guys? That could be a let-down.
27 Dec 2010 12:00:16 PM: wow how sad are Vodocrap trolls posting here in DEFENCE of this crap provider..

Wow, how sad is your life..
27 Dec 2010 02:34:04 PM: Where do I get a Vodadoll? Would still provide better service than a call centre operator...harharhar...

Share on facebook
1466 Someone from VIC thinks vodafone is very at 23 Dec 2010 10:47:51 AM
constant dns fails in melbourne....either that or my Trophy is shit

Share on facebook
1462 Someone from VIC thinks vodafone is Shocking at 23 Dec 2010 09:12:10 AM
Melbourne reception is non existent.
Add to that the fact that im making interstate calls to sydney where reception is equally bad and im left with a brick,

Share on facebook
1457 Someone from VIC thinks vodafone is they should pay me to use it at 23 Dec 2010 08:02:41 AM
My company has contracted Vodafone...man they must have done this remotely to not see the rubbish coverage Vodafone have. I live outside of Melbourne and require both voice and data access ... what a joke, did Vodafone have a 3 year old colour a melways map and then pass this off as their coverage area?
Apart from the service being extrremely poor and unreliable in Melbourne during business hours, it gets worse as soon as you arrive at Southern Cross station ... drop out and stay out until Ballarat area, and then this is poor and unreliable.
At least with Telstra I had the coverage they claimed and a decent support call centre approach!
Think it would be easier to buys a flock of pidgeons and use them to send and receive messages, more chance of success anyway.

Share on facebook
1453 Someone from VIC thinks vodafone is Heaps $ Heaps at 23 Dec 2010 07:35:41 AM
The one thing about Vodafone i cant f*@cking stand is that when we have to call our sale support they play Rob Thomas and John Mayer. What kind of company thinks they can get away with that?
23 Dec 2010 11:36:54 PM: 4 years with '3 is the magic number' on my end mate. You've got it good!
26 Dec 2010 07:48:16 AM: Yeah i was being sarcastic. I work for both and i dont really care. We get payed, well....

Share on facebook
1451 Someone from VIC thinks vodafone is very fail at 23 Dec 2010 06:45:30 AM
How much worse might this get now that they've introduced Unlimited Caps?
23 Dec 2010 07:32:07 AM: calls dont use much of the network....its data usage that clogs the network!

Share on facebook
1441 Someone from VIC thinks vodafone is so fail at 22 Dec 2010 09:06:46 PM
well the obvious, it is constantly losing reception (no service in bourke st? really?) which is compounded by the fact my phone now continuously beeps "no package data" all day.

lets add on that they are charging me for 2 data packages and i cant seem to get that fix...

oh and my total fav... waited on the phone for 40 mins to find out number for the bourke st store as it only had the 1300 number listed on the website, person on the line sent me a text with the number, refused to transfer me through. when i called it, it was 7eleven that answered.

i would love for someone in the company to actually offer to help me as when i try i get nowhere.
23 Dec 2010 05:40:22 AM: 03 9639 0899
it's on the Internet.

Share on facebook
1429 Someone from VIC thinks vodafone is EPIK at 22 Dec 2010 06:08:21 PM
Rite, so newayz i baught this sim only plan, no contract no worrys rite? Rong! First bill woz lyk twice the prise it was ment to be. Shonkstas mate
22 Dec 2010 06:51:49 PM: Probably because you used more than you were entitled to on that particular option. Wouldn't surprise me that you couldn't understand that it has a capped amount as you can barely spell.
22 Dec 2010 07:03:17 PM: For future reference roaming charges are standard across all net works. its cheaper to but a cheap pre-paid phone and sim whilst overseas if you can live without emaill, facebook, etc. it's what i do. But that sales consultant should have told you that and if she was a newy and didnt know you should have been credited for misinformation
22 Dec 2010 07:05:12 PM: agreed either you went over your cap or didnt realise that your first bill is always pro-ratered meaning that although you pay extra it is for time that you have actually used it. If you dont understand this go into your nearest store and im sure they will tell you the exact same thing after a quick glance at your bill

Share on facebook
1418 Someone from VIC thinks vodafone is failboat at 22 Dec 2010 05:27:24 PM
ordered a phone, got promised 1-2 day delivery, rang up to cancel when it still wasn't there a month later, got told it was cancelled, then started receiving bills for it. tried to call their customer 'service' line but kept getting number disconnected messages. guys i think they decided running a call centre cost too much money.

Share on facebook
1413 Someone from VIC thinks vodafone is Substandard at 22 Dec 2010 04:57:09 PM
Having seen first hand at the transmission network Vodafone relies on to meet customer exptations, it's no wonder they are having all this trouble. The way the network was designed by Ericsson and having installed the rubbish they gave us...no wonder the network is just not performing....vote with your feet...walk away.

Share on facebook
1400 Someone from VIC thinks vodafone is The worst at 22 Dec 2010 10:51:28 AM
I had a 2 year contract with Vodafone which finished up a few months ago. I couldn't get away from them fast enough. For the past 2 years it has taken so long for messages to come through, sometimes not until the next day or not at all, when I know my partner had sent me a message.

Switched back to Telstra, will never go with Vodafail again!!
22 Dec 2010 11:19:39 AM: And people who use real telcos think you're making it up when it takes a day to get their SMS... It sure isn't instant messaging we're paying for !
22 Dec 2010 01:14:36 PM: No, at no point are texts designated as instant messages anywhere. You answered your own rhetorical question!

Share on facebook
1393 Someone from VIC thinks vodafone is The worst at 22 Dec 2010 09:05:25 AM
22 Dec 2010 09:37:59 AM: Been on hold one hour and 5 minutes since they've called me back ....
22 Dec 2010 11:02:59 AM: Maybe try early in the morning to call? Be at the front of the queue.
22 Dec 2010 01:19:58 PM: It doesn't make a bit of difference what time you call. They have so many customer complaints and issues they can't deal with the volume of calls

Share on facebook
1371 Someone from VIC thinks vodafone is at 21 Dec 2010 05:30:38 PM
Vodafail t shirts? Vodafail fail. Lost all credibility.
21 Dec 2010 05:32:38 PM: true
21 Dec 2010 05:39:02 PM: Screams someone looking to make a quick buck rather then productivly complain about a service.
21 Dec 2010 05:48:00 PM: Unlike VodaFarkew making a quick buck and delivering next to nothing? Even if it was someone trying to make a quick buck, think what 10,000 people walking around in that tee shirt might achieve. I liked "V for Vendetta"
21 Dec 2010 05:50:23 PM: One of the posts requested shirts so we made them. If it covers the cost of our hosting then I'll be happy :) There's no way it would ever cover the cost of my time spent on hold for vodafone.
21 Dec 2010 05:54:20 PM: It's funny you guys seem to think Vodafone is the only company in the world with long wait times on hold. It's pretty much a staple across the board with ISP's and Telco's.
21 Dec 2010 06:08:39 PM: As if this is just about wait times. Non my experience so far with Virgin, or Adam Internet
21 Dec 2010 09:25:57 PM: I think the T shirts are really cool!!!

I suppose Vodafone has never made a quick buck??? Get real!!!
21 Dec 2010 09:50:03 PM: what credibility does the website owner need to maintain exactly? he/she has given people the opportunity to vent and feel a sense of community over frustrating experiences - if they do make a quick buck from it, then good on them! this site wasn't set up to solve everyone's problems, but the publicity has gotten the notice of vodafone and the authorities, so I'd say there's been progress made, shirt or no shirt.

and to 7:54pm comment: I think pplz here are hoping other telcos are better, and even if vodafone isnt the only company with such wait times, it doesnt make it OK
23 Dec 2010 03:25:16 PM: If you want one and don't want to make vodafail money. You can jump on cafepress.com.au and make your own yourself!! Cut out the middle man! ;)
27 Dec 2010 02:21:02 PM: At least the service for the tshirt will be better...

Share on facebook
1361 Someone from VIC thinks vodafone is which Voda network ??? at 21 Dec 2010 04:13:35 PM
One of the most confusing things at the moment with Vodafone is what type of 3g phone customers should be using.

Vodafone and Optus appear to have been promoting mobiles that can access the 2100mhz and 900mhz bands which both Voda and Optus use for 3g while Telstra has been naturally promoting mobiles which access 2100mhz and 850mhz, the latter used for their NextG network.

3 mobile seem to have had a bet each way with at first selling 'mega' 3g mobiles which operated on 2100/850mhz because 3 customers can roam onto Telstra NextG in country areas then since amalgamating with Vodafone moving to selling 2100/900mhz 3g mobiles. One assumes the move to 2100/900mhz mobiles was due to all 3 customers eventually moving to Voda.

However, Vodafone have just started their new 850mhz 3g service in capital cities to complimant their existing 2100mhz network, quite a bit of it active in Melbourne. The problem is, as explained above, most dual band Aust 3g phones are either 2100/900 or 2100/850mhz I think the latest iPhone is an exception being 2100/900/850mhz.

So potentially if you have an unlocked mega '3' phone or Telstra 3g phone with a Vodafone sim in it you will obtain a different network result than a standard Voda 3g phone with Voda sim operating on 2100/900mhz. The former being better in the city where Voda have 2100/850mhz the latter better in voda country areas which use 900mhz.

So what Vodafone should come out and say is what type of 3g mobile phone is best if you want to the best access their 3g networks.

Some of the funny reception problems being reported 'may' in part be due to the above particulary where people have switched their Vodafone sim from a 2100/900mhz mobile to a 2100/850 mobile (say a Nokia E63-1 to a Nokia E63-3)and gained different reception.
21 Dec 2010 06:57:49 PM: Yep but as has happened before and will happen again the phones coming out moving forward appear to be pent/hexband and dual mode to cover all frequency requirements. Each frequency also behaves differently depending on the situation. 900Mhz carries further from towers, 2100Mhz is a better data barer. It's a moment in time. How long was 3G going before you actually got a 3G phone?

Share on facebook
1360 Someone from VIC thinks vodafone is EPIC at 21 Dec 2010 03:26:17 PM
I have been using Vodafone for 8 years now, never really had an issue with customer service - actually every experience I had was great. Yeah, the reception was not always the best but this didn't affect me too much.
So, I open my most recent bill about 2 weeks ago, only to find it is $299.98?!?!! I am on an unlimited cap of $90, and an internate plan of @29.95 - that I do not use as I receive no reception. Rather than paying it out which I have been told several times is my only opton, just pay that amount everymonth. It's not a huge amount, so I don't really think about it. It also has only 3 months to run. My bill, in the 19 month I have been receiving them has never amounted to more than $90 + @29.95. So, I try to call the customer care. 5 attempts in one day, excessive hold times. finally get through to be told that their 'system is down', by a guy name Rasheed - or something dodgy like that. I can hardly understand the guy. I'm not the happiest of people, and I demand that they call ME back, I refuse to sit on hold at all any longer. He said they will within 4 hours. 10min later I receive a text saying they had triend to call me back, but I had not answered. Balls. My phone was next to me at my computer the whole 10mins.
3 more days of scattered attempts to contact them - but to no avail! even went into a local VODAFAIL store, who could also not explan the charges. Then on the 4th day I get through after a 34min wait. Only to be told I have come through to the wrong department. I get placed on hold for another 10mins. Call answered, to be told their system was 'down' again. That's when carcked and called the TIO, lodging a complaint. I try to call 1555 at 11pm that night thinking surely I will get through. Recording told me a minimim of 40min wait. Jam that up your A$$.
Yesterday, I am successful in getting through after an excessive wait AGAIN! (Apologies to my boss for using up work time.)
Apu (or whatever his name is) can't find the issue with my bill. Says there is a MPP charge on there. So I argue with this douchebag in his broken english, and his raised voice at me until finally he cracks and admits that there has been an error inm the bill. NO SHITE MORON. *** this is the good bit *** I demand some form of compensation for my time and all the troubles I have been having getting through to them. GET THIS - He says as a goodwill gesture, HE WILL CREDIT BACK THE CHARGES TO MY ACCOUNT!!! BUDDY, THAT IS NOT GOODWILL, THEY SHOULD HAVE NOT BVEEN THERE IN THE FIRST PLACE!! So I request to be put through to the complaints department. On hold for 10 more minutes. "Hello, this is another Indian call centre worker - but I am the manager, you can complain to me". After then detailing all the troubled AGAIN, I get nowhere. I also bring up the issue of paying for a service I don't receive with my internet. I ask for compensation for their lack of service and appaling customer service. I get nowhere. I ask to be put through to their complaints department again. This resulted in a heated argument about VODAFINE DOESN'T HAVE A COMPAINTS DEPARTMENT?!?!?! I give up, I advise I have already complained to the TIO. I then have an offer for a $29.95 credit for this months bill only. I ask for my contract to be cancelled of no charge - there are only 3 months left. I get nothing but a mouthful of crap from ths other Apu dude. I hang up.

I have now lodged a second complaint through the TIO.

Let's see what happens...

21 Dec 2010 03:36:14 PM: isn't it us who are the tight asses?? these companies are cheap BECAUSE they move their call centres off shore, if we expect better service, maybe we should pay to shift to telstra!!!
21 Dec 2010 03:48:20 PM: I feel your pain!I have forgotten how many times I was told by Apu that their systems were down and they could not help me after a 40 minute wait to speak to said Apu if I was lucky. The worst is that Australian woman greeting cheerfully telling you that she has checked with the department and they are busy helping other customers and I will not be put through but I can leave a message... if do not leave a message she just repeats herself to infinity. I am so grateful to no longer be a vodafucked customer..my stress levels are down and I feel like life is back to ordinary annoyance instead of every day infuriation and powerlesness in the face of a giant, unreponsive rip off scam that doesn't even answer their fucking phones and lies, lies, lies blaming you, your phone, your area and every other thing except the one thing they know is true. Their systems are totally fucked and they are fraudulently taking your hard earned money.
21 Dec 2010 03:56:18 PM: Telstra don't have good service. They have good coverage, but not good service.
21 Dec 2010 07:13:08 PM: Telstra coverage is just in places where it's not economically viable for the other telcos to build infrastructure due to half government ownership and legacy requirements to have that essential service thing (home phones) and to keep the farmers happy so that it doesn't become a political issue.
21 Dec 2010 09:31:36 PM: how racist...
22 Dec 2010 07:12:05 AM: I am racist. Especially when for 8 years I have been happily dealing with, and easily able to contact someone who not only understands me, but I can converse with easily. Not to mention is polite and offering great customer service. So, what's your point?
22 Dec 2010 08:14:42 AM: By the way it should be noted i am an ex-virgin customer, their call centre is in Mumbai, and they were fine to speak with and get a hold of and the like. So yes they go because it is cheap it does not mean they also have to have the shittest employees. It is possible to have good customer service ad decent american accents in India. Please Vodafail find some of THESE people. They are MUCH easier to speak to.

Share on facebook
1358 Someone from VIC thinks vodafone is The worst network at 21 Dec 2010 03:15:20 PM
Every time I travel to Indonesia I call Vodafone to ensure my phone will work and they tell me it will, but every time I arrive the phone won't work. The phone works in Singapore and Thailand but not Indonesia. I tell Vodafone this every time and there solution: "If your phone isn't working, call us and we will try to resolve it." Yes Vodafone, I shall call you on a phone that doesn't work. 5 months of VodaHell to go...
21 Dec 2010 03:52:59 PM: Indonesia? Mate I can't get reception in CBD Sydney! If I got vodafail reception in Indonesia I would be astonished!
21 Dec 2010 07:30:18 PM: It could be the indonesian end. So many variables...
22 Dec 2010 05:39:40 PM: @above: Possibly, but no other network has the issue. Plus, I get better coverage in rural Thailand when roaming that I get in Melbourne CBD.

Share on facebook
1348 Someone from VIC thinks vodafone is Vodafone very fail! at 21 Dec 2010 01:30:24 PM
Tried to send incredibly important SMS's (International). Constant sending failure.
Incredibly important Voicemail messages arriving 5 days late, resulting in losing a job offer!!!
I'm stuck in a contract. The moment it expires I am going to switch to another carrier. Have been with Vodafone for 10 years.
21 Dec 2010 01:35:17 PM: Forgot to mention that local SMS's worked fine and I resorted to using International SMS (which failed consistently) cause International Voice Call constantly dropped out.
The inability to contact the recipient resulted in them being stranded in a serious situation.
21 Dec 2010 03:03:44 PM: That's not exactly a Vodafone issue, how do you know it wasn't the recipients network in the other country?

Share on facebook
1334 Someone from VIC thinks vodafone is You are all FAIL at 21 Dec 2010 12:24:11 PM
Get a life people!!!!!!!!!
21 Dec 2010 06:43:05 PM: I.........think..........that.........is .........the............point.
We want our lives back, This all might go quiet now- can't be on hold to a closed call centre with the other hand.

Share on facebook
1320 Someone from VIC thinks vodafone is not VHA at 21 Dec 2010 10:53:33 AM
I'd like to point out that a lot of this dissatisfaction comes as a result of the merger with Hutchison or "3". Vodafone Hutchison Australia does not compare to the global Vodafone brand and is a real disappointment for the owners in the UK. I think they made a mistake in allowing the Hutchison leadership and culture to takeover the new VHA. A lot of good people were pushed aside and now the company is run by cowboys (and cowgirls is suppose). I wouldn't buy a newspaper from them let alone giving them my credit card details, banking details, calling history, and all that going to offshore call centres. We sell ourselves (and our privacy) too cheaply when we fall for the free phone and airtime promises that bring some of us back into VHA.
21 Dec 2010 11:58:44 AM: Actually it's the opposite, Vodafone stopped investing in their network long ago as they where going to leave the Australian market but then got saved by a merger. Its Vodafone's systems that are 'vodafailing' not Hutchison's and its Vodafone's systems with all the security holes not Hutchison's. It the poor 3 customer getting screwed as now all the call centre staff are to busy dealing with pissed off Vodafone customer s to help them and all the money is going in to the Vodafone network so the 3 network it going downhill fast. Vodafone and Hutchison had their call centres off shore the only diff now is the Egypt centre closed and was moved to India. You should check your facts before posting BS !
21 Dec 2010 12:21:47 PM: Whoa! Sounds like an ex-voda versus an ex-3. Hug and make up!
21 Dec 2010 01:07:31 PM: someone doesnt know what they are talking about
21 Dec 2010 06:14:23 PM: this is so f'in true, I wish the merger had never happened.
22 Dec 2010 06:27:01 AM: Mate I know where you are comung from. One of my store managers was fucking one ofhis casuals from his store. He got demoted for six weeks then got promoted to territory manager six months later. His sister was casual for six months then became asisstant store manager in bris city. How the fuck does that work?

Share on facebook
1318 Someone from VIC thinks vodafone is Horrible at 21 Dec 2010 10:49:49 AM
When they initally did a coverage check, they said I had full coverage.

Now most of the time no signal or 1 bar/4, lucky if I had 2 bars. MBB is a hit and miss, mostly miss in my house.

Vodafone has most likely breached their contract to supply the serve and in breach of TPA and FTA. Maybe we should start a class action (I'm s solicitor myself)
21 Dec 2010 01:02:33 PM: still studying at uni are you?? doesnt count for being a solicitor....false advertising people.

Share on facebook
1316 Someone from VIC thinks vodafone is awesome at 21 Dec 2010 10:18:39 AM
drop calls?
poor reception?
poor battery life?



21 Dec 2010 12:32:59 PM: Or somethin rather than an iphone!
21 Dec 2010 12:35:18 PM: What about those of us who have tried all that and are still having the same problems? Minus the poor battery life of course - that is obviously a phone issue not a provider issue.
21 Dec 2010 10:20:14 PM: not necessarily- batteries drain quickly if the phone is struggling to maintain a signal, particularly if it's jumping from 3G to 2G to 3G. I/ve been lying on the (not-moving) sofa, in my (not-moving) house in my (not-moving) suburb, and watched my homescreen. I watched my connection 2G/3G jump, and 3 different towers named as the connecting one, one of them several ks away.I live really close to the CBD
22 Dec 2010 07:01:08 PM: Actually, if you are laying down on your sofa in your house in your suburb on the planet earth, you are moving at a velocity of 29.8km/h around the Sun. Along with the rest of us.
6 Jan 2011 02:21:25 AM: not moving - as in relative to the Vodafone towers.
Hey- you know- may-be-there is-only one Vodafone tower in my capital city and it was moving from suburb to suburb to suburb, staying just long enough to rack up a connection fee. "The truth is out there".

Share on facebook
1314 Someone from VIC thinks vodafone is not so much at 21 Dec 2010 10:14:24 AM
i havent had an issue with vodafone. there bills are easy to understand and there aren't any hidden charges. i can understand that there are a few issues but its nothing optus or even telstra for that matter havent experianced at some point. From what Ive been told Vodafone are in the process of doing a multi million $$$ upgrade to their service. I moved from optus to vodafone and couldnt be happier. to those of you that are about to leave good luck finding a company with no issues.
21 Dec 2010 11:23:47 AM: I agree - they all have their issues.
However I'm settling for reception with issues instead of no reception with issues.
21 Dec 2010 12:28:41 PM: Move 3 feet to the left.
21 Dec 2010 12:55:37 PM: Small minded little fellow *pat on the head* can't accept that some of us are just having issues and are over it can you?

Share on facebook
1310 Someone from VIC thinks vodafone is Very, very poor at 21 Dec 2010 09:20:16 AM
Couldn't understand why my Mobile Broadband connection was so pathetic when I travelled to Csnberra in Novemeber.

I think I do now.

I rang customer support too - they didn't tell me wny of this!

Thank God I'm not on a contract.
22 Dec 2010 05:42:43 PM: I don't think Csnberra has the internet yet.

Share on facebook
1305 Someone from VIC thinks vodafone is Utterly Useless at 21 Dec 2010 08:56:17 AM
When I signed up a few years ago I was told that VodaFone was expanding its network and that by the end of August they would have coverage as good as Telstra's. Given that I live in the inner burbs and was well within the full coverage area on the map I figured I would get coverage. No such luck.
VodaFone then tried to blame my handset and my house and then me, but eventually admitted that some areas in the coverage area do not have coverage.

Unfortunately, that is not sufficient reason to break a 24 month contract. While we have a contract with VodaFone to keep paying their bills they apparently have no contract with us to provide any kind of service for that money, and if we had read the fine print we should know that.

By going through the TIO I was able to break the contract, but it was a very long and painful process. I don't know if it's true, but someone told me that they get fined every time there is a TIO complaint against them, so I'd recommend that everyone puts in a complaint against them. It's also a golden ticket to speak to the Australian call center, which really helps.
21 Dec 2010 08:44:54 PM: I think the story, from the industry funded TIO, is that they charge the Telco, IF they escalate the complaint to level 2. But where does the telco get its money? Or more to the point, where does it cut costs so the shareholders don't suffer? Would it be by employing people barely intelligible to people outside their culture, in cultures with little or no social security, so that the people will do anything to hold their jobs?
21 Dec 2010 08:49:05 PM: And all they have to do is stuff around, and drop calls, and then the telco claims we didn't try hard enough to resolve the problem.And now, if you fail to pay for a phone or service that doesn;t work, you will get a bad credit rating.

Share on facebook
1301 Someone from VIC thinks vodafone is a PITA at 21 Dec 2010 08:32:28 AM
iPhone users, if your data speed is f#$ked, try disabling 3G:
Settings --> General --> Network --> turn off "Enable 3G"
In theory, it's much slower. In practice, thanks to the Vodafone network, it is often faster and more reliable...

Am sure the same probably applies to many other brands of phone, too...
8 Jan 2011 04:45:10 AM: Even better still, remove sim and insert telstra sim
8 Jan 2011 02:53:58 PM: Even better again: Don't use a piece of sh^t iPhone....

Share on facebook
1298 Someone from VIC thinks vodafone is 3mobile? at 21 Dec 2010 08:17:12 AM
Can we vent our 3 frustration here too? >.<

Share on facebook
1296 Someone from VIC thinks vodafone is Useless. at 21 Dec 2010 08:06:50 AM
I used to have vodafone mobile broadband. The coverage was shit so I cancelled my contract and sent back the USB modem. This was 3 or more months ago. I noticed in my emails that they are still billing me.. So I called them. After being on hold for AGES they transferred me to a different department, then told me I had been transferred to the wrong department. I gave up trying and just hung up. I called back the next day and again, they transferred me to several wrong departments. To this day they continue to bill me. I'm not even going to bother trying again. Their customer service is just bullshit. If they can't tell that me not using any data mean I DO NOT HAVE THE INTERNET ANYMORE then they are morons.

Share on facebook
1293 Someone from VIC thinks vodafone is terrible at 21 Dec 2010 07:42:16 AM
Was with 3 for a number of years and happily recommended them to my friends. Had no issues untill they 'teamed up' with Vodafone. Since then I have struggled to get reception in Ferntree Gully, Caulfield, and King Street Melbourne. I have now apologised to my friends who signed on. Avoid at all costs.
21 Dec 2010 03:07:33 PM: You do realise that nothing changed with the 3 network when they merged... So laying your problems at Vodafones feet is kinda stupid.

Share on facebook
1286 Someone from VIC thinks vodafone is Bad in hospital area at 21 Dec 2010 06:27:10 AM
No-one mentions the link with Mobile 3 (my 'official' telco). I couldn't make any calls from the Women's Hospital/Melbourne University area in Carlton on a Sunday morning (19 December). In this area Sunday morning is quiet (no students and after the exams) so phoning should not be a problem. At the same time my brother was getting good wireless reception through another carrier (I called using his wireless and Skype) An hour later and two kilometres away I could finally make calls. 3 users have been suggesting service quality would go down with the merger with Vodafone. Well, they are right!
21 Dec 2010 03:08:43 PM: As above, the networks are still seperate. Blaming Voda for 3's network failings is again a misguided thought.
21 Dec 2010 06:18:31 PM: yes..the networks are separate, but they have only been concentrating (hardly succeeding) getting voda brand up to # 1. There is hardly any improvments being made on the 3 side as the push is to make sure VODA does not fail.

Share on facebook
1254 Someone from VIC thinks vodafone is since i use they service at 20 Dec 2010 07:03:52 PM
i got vodaphone nearly a year been have problem every day sine. been change the phone headsets 3 time and service is very bad,can't use my phone when i need even i am working i the cbd area. my phone keep drop out can't send any msg. each time i try to call them and get help got nothing come out of it they always come up some excuese,can't get out of contact. pay alot of money each month to use they service all i can say it they suck!!

Share on facebook
1244 Someone from VIC thinks vodafone is VERY FAIL! at 20 Dec 2010 05:49:56 PM
Mobile internet is appalling! Web pages require several reloads to finish loading properly; they take 30 seconds to load a medium-sized web page.

Calls drop out every 2-5 minutes, despite perfect reception, and both parties not moving during the call.

SMSes sometimes do not get sent, despite near-full bars of reception.

Share on facebook
1239 Someone from VIC thinks vodafone is awesome at 20 Dec 2010 04:34:04 PM
Hi I using vodafone and i really dont know what you are all on about i have not had any call drop outs or loss in signal only when i go to rural areas (i really dont care im not a fucking bogan i love in the metro areas. people please get a life and stop being idiots!

Your mums FAT!
28 Dec 2010 09:15:14 AM: Perhaps,perhaps not "a fucking bogan" but something far worse, a Vodafone stooge?

Share on facebook
1229 Someone from VIC thinks vodafone is Shocking at 20 Dec 2010 02:36:12 PM
I think this site should be published in all main stream newspapers so we can gauge how utterly pissed off the population is. I for one hate vodafone.

Share on facebook
1228 Someone from VIC thinks vodafone is Failed 100% at 20 Dec 2010 02:34:50 PM
Does not work in the middle of St Kilda, both phone and mobile USB. have to walk down the street to make a phone call. Can't use internet unless at 4am.

Share on facebook
1227 Someone from VIC thinks vodafone is More ass then class at 20 Dec 2010 02:34:31 PM
no reception what so ever in Victoria. I must make 5 calls to one person in a 5 min period

Share on facebook
1226 Someone from VIC thinks vodafone is retarded at 20 Dec 2010 02:32:08 PM
I recently moved house to an area I was a assured had perfect coverage, only to find out after i moved that the coverage was nearly non existent! Our mobiles phones are all we have, as we have no landline, and we can't use them. Vodafone have refused to compensate us.

Share on facebook
1206 Someone from VIC thinks vodafone is 1000% fail at 20 Dec 2010 12:35:18 PM
Just ditched my vodafone iPad plan for telstra sure it's heaps more expensive..
but it kind of works.

goodbye Vodafone

Share on facebook
1191 Someone from VIC thinks vodafone is FAIL at 20 Dec 2010 11:29:25 AM
Was in a Contract as VODAFAIL own 3 Networks , got out of it crap service
21 Dec 2010 03:11:27 PM: They don't own them, it's a merger not a buyout.

Share on facebook
1186 Someone from VIC thinks vodafone is at 20 Dec 2010 11:17:48 AM
No Service I am based in Kew East Melbourne and have no reception it continually drops in and out on calls and ATM it is 1:16PM and is saying no service..... this is costing me my business as I am a consultant and majority of my work is conducted over the phone.....PLEASE HELP and FIX!!!!!!

Share on facebook
1184 Someone from VIC thinks vodafone is Fuckin' Shitful! at 20 Dec 2010 10:52:33 AM
Poor service, forever dropping out, changing over to the Edge network constantly, data speeds are pathetic!

On the brink of seeing if their lack of service allows me to break my contract with them after a number of years being a loyal customer

Share on facebook
1172 Someone from VIC thinks vodafone is Very at 20 Dec 2010 09:15:41 AM
Work from home in Richmone - 3121. Just got a new HTC Legend under the $45 infinite plan which is great. But phone and data flaky 15th to 19th Dec. Missed calls from office etc. Vodafone claimed an upgraded to the network was being done, and would be completed by 19th. It is better today, (20th) but cant believe how they would bring down the service and not tell me in advance or offer some sort of compensation. Amateur hour. Spend less money advertising on the Cricket and keep the existing customers with better service! BTW, still dont understand the usage and billing data on Myvodafone.

Share on facebook
1167 Someone from VIC thinks vodafone is 100% fail at 20 Dec 2010 08:44:29 AM
At 10pm roughly, in Melbourne CBD, 3G did not work, could not VPN into work from smart-phone, needed to work out if I had a work meeting.. simple request, failing result.

Share on facebook
1160 Someone from VIC thinks vodafone is 100% fail at 20 Dec 2010 08:30:47 AM
The calls drop out, the wait for cuntstomer service is 40 minutes, the twitter support people are almost useless and they are still asking me to pay.
I want out of this BS and i'm switching over to a network that works. dropped calls, no online connection. i've been a customer for years, i'm going elsewhere

Share on facebook
1151 Someone from VIC thinks vodafone is Lying at 20 Dec 2010 08:01:43 AM
How can Vodafone proclaim the problem is fixed and I still constantly get dropped calls in Melbourne CBD? Can't even get through to customer care to complain.

Share on facebook
1150 Someone from VIC thinks vodafone is Robby at 20 Dec 2010 07:58:36 AM
Guys we need to touch base. Power to you!!

Share on facebook
1147 Someone from VIC thinks vodafone is 120% at 20 Dec 2010 07:54:28 AM
I used to work for Hutchison, for Vodafone hutchison Australia ( VHA) and I can tell you that the fairy's that work there are all totally incompetant. They are complete liars about your quality of service, and coverage. Basically after the merger last year, they have been trying to merge everyone on to the voda network from 3 without spending a cracker on upgrading the network as they hav'nt got cash or not willing to spend it. this means a doubling of subscribers overnight and with all the data services available, the old Hutch 3G can't cope either. cast your mind back about 12mths for those suckers that had 3 USB data sticks, remember how you couldn't get connection from 6pm-12am, due to congestion? Well guess what, now you got another 3million voda customers on the 3G network, hence why its so bad. The fact that its taken over 12months just to get a new services contract in place with the base station vendor NSN, tells you that they are behind the 8 ball with network upgrades. I could go on for another hr but wont. Basically Voda they will come good in about 15mths, just about the time that your due for a 24 mth contract upgrade that they just locked you in to. unfortunately people have short memories.

Share on facebook
1143 Someone from VIC thinks vodafone is 120% at 20 Dec 2010 07:47:33 AM
I used to work for Hutchison, for Vodafone hutchison Australia ( VHA) and I can tell you that the fairy's that work there are all totally incompetant. They are complete liars about your quality of service, and coverage. Basically after the merger last year, they have been trying to merge everyone on to the voda network from 3 without spending a cracker on upgrading the network as they hav'nt got cash or not willing to spend it. this means a doubling of subscribers overnight and with all the data services available, the old Hutch 3G can't cope either. cast your mind back about 12mths for those suckers that had 3 USB data sticks, remember how you couldn't get connection from 6pm-12am, due to congestion? Well guess what, now you got another 3million voda customers on the 3G network, hence why its so bad. The fact that its taken over 12months just to get a new services contract in place with the base station vendor NSN, tells you that they are behind the 8 ball with network upgrades. I could go on for another hr but wont. Basically Voda they will come good in about 15mths, just about the time that your due for a 24 mth contract upgrade that they just locked you in to. unfortunately people have short memories.

Share on facebook
1141 Someone from VIC thinks vodafone is misleading at 20 Dec 2010 07:41:08 AM
I was previously contracted to 3. The contract was ready for renewal after the 24mnths. They told me they owned Vodafone and there was no difference in contract. BUT SHEESH, there is. i.e. 1300 numbers are not included in yur cap. We specifically asked this to the salesperson and they said they were included in our Cap. Not sure if anyone else had experienced this issue... I HATE VODAFONE... DO NOT SWITCH FROM 3

Share on facebook
1134 Someone from VIC thinks vodafone is Rubbish at 20 Dec 2010 07:31:26 AM
Call Failures every day (including one this morning) and I'm located within a 15 minute drive of Melbourne's CBD.

Share on facebook
1129 Someone from VIC thinks vodafone is Worse that Fail at 20 Dec 2010 07:18:53 AM
Vodafone, aside from running a dodgy network, has partially or completely REMOVED HUMANS from its interactions with customers and COMPLETELY ABANDONNED ANY PRETENSE TO CUSTOMER SERVICE.

If you call Vodafone:
You will be answered by Lara (a computer program). She may or may not ever connect you to a queue where you can wait for a human. However, she sometimes connects you to another automated service that you don't want which will hang up on you. Frustratingly, when the Vodafone website tells you to call 1300 301 030 number, you get regular Lara, who does not know why you have called and does not help you find out who you should speak to.
LARA DOES NOT WORK and Vodafone KNOWS LARA DOES NOT WORK*, but you have to deal with her anyway.

If you email Vodafone:
To email Vodafone, you must complete a webform. The webform will NOT allow you to send the email until you have browsed FAQs - 3 SEPARATE TIMES.
IF you can send the email, you will probably receive an automated reply. This reply will inform you that, EVEN THOUGH you read the FAQs and did NOT find an answer, the answer to your question is in the FAQs. The email will then INFORM you that your question HAS BEEN answered. No human has looked at your question, and no human ever will.... unless you reply. If you are especially lucky, weeks after you send your email - Vodafone will send you another automated reply informing you that because it has taken so long to respond, you have probably fixed the problem yourself. Vodafone will then INFORM you that it considers the problem RESOLVED. The problem has so far been 'resolved' twice without any human reading your email... unless you reply AGAIN. Then, if you are super lucky, a human will read your email. However, due to all the long trail of correspondence required to get a human to read it, the questions in your original email have 'gone missing'. So, the human will invite you to reply AGAIN AGAIN to clarify what the original problem was. Judging by the length of time I have waited, your reply AGAIN AGAIN will probably go to the end of a very ling queue.**

If you take your complaint to the TIO:
Vodafone will eventually call you back. The human you talk to may well ask you if the previous people you spoke to were "from Australia", suggesting that they think this is important. In my case, I eventually managed to fix my original problem myself - by finally logging into the myVodafone website - HOWEVER I think it is very *likely* that Vodafone lied to me originally about the problem. LYING TO CUSTOMERS IS A PROBLEM. The Vodafone complaints department will NOT investigate that, and will NOT release the recordings of calls without a court order. Vodafone will usually charge $20 for a print out of your 'billing records' and it is not clear what this includes. They will also NOT correspond with you by EMAIL. Even the TIO complaints department will NOT provide any CONVENIENT & VERIFIABLE way to communicate with them.

Vodafone do not want to provide a human to deal with you. Ever.
Vodafone will not answer your questions.
Vodafone representatives may well tell complete lies, but it is very difficult to find out.

* A representative from Vodafone complaints department called Phil confirmed that Vodafone is aware that Lara is loathed and Vodafone plan to introduce a parallel system, but not until the end of February.
** I suspect this queue is made even longer by all the times you have to reply if you are really determined to get an answer in writing.

Share on facebook
1120 Someone from VIC thinks vodafone is pathetic at 20 Dec 2010 06:39:47 AM
They waste your time by advising things like: do you live near a park? did you switch your phone off? or blame it on the SIM card, or you. This week has been the first time a person in a store has admitted that they have problems. in my experience this has been on going. As number portability is available I will now seek a way out to another service provider The plan to offer DROPPED CALLS is not a good deal by any means

Share on facebook
1113 Someone from VIC thinks vodafone is FAIL at 20 Dec 2010 06:00:55 AM
RE:Someone from ACT thinks vodafone is Good at 20 Dec 2010 07:42:31 AM
A bit of the pot calling the kettle black here, maybe Vodafone would like to "lose" their customers, maybe check your own post before commenting harshly on those who have genuine issues...
Constant "no cellular data" issues, phone calls dropping out....I only switched to Vodafone earlier this year and have regretted every minute of it, the next 12 months can't come quick enough when I can get out of this plan.

 1   2   3   4   5   6   7   8   9   10   11   12   13   14   15   16   17   18   19   20   21   22   23   24   25   26   27   28   29   30   31   32   33   34   35   36