26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10063 Someone from NSW thinks vodafone is A complete and utter fail at 3 Jan 2011 09:29:44 AM
We have 3 business iPhones using the VFail network, for calls, email, Skype, web surfing and Calendar sync. For at least the last 6 months, we've been unable to rely on them to support our business, as calls drop out (or even more often just don't ring at all), email takes hrs to come in, using the web is unbelievably, frustratingly slow and trying to sync over the network is pointless. VFail currently decides this level of service is worth $280 a month! The best part is that when we DID get through to customer service (yes, you've guessed it, somewhere on the Indian sub-continent, to someone whose first language wasn't English), they offered us a $30 discount - which equates to them saying their service is only 10% worse than it should be!! Telstra, here we come...