26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10093 Someone from QLD thinks vodafone is VODAFONE IS SHIT at 3 Jan 2011 12:42:36 PM
My Iphone has packed up after only 7mths with Vodafone. Cannot get a replacement. I constantly could not get a signal, don't get picture messages, etc. They are absolutely useless. Have tried calling Vodafone but hold on for 20mins - 1hr & then get cut off. I have a 24mth contract with them & am thinking of cancelling it. Can someone tell if they know of anyone that has cancelled a contract & what were the consequences?
3 Jan 2011 02:19:40 PM: they make you pay out the cancelation fee which is the amount of the plan you are on times the amount of months left is what i was told by vodafone coustmer hotline service
7 Jan 2011 09:32:25 PM: apparently with iphones that stuff up within their first 12 months can be returned straight to apple for a replacement, one of my friends even had cracked her screen and took it in paid $@50 and got brand new handset
7 Jan 2011 09:33:04 PM: ^ above post was meant to say $250