Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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10103 Someone from NSW thinks vodafone is Very at 3 Jan 2011 01:16:44 PM
I went to a vodafone outlet in my local shopping centre and we waited 5 minutes to be served. This was fine till i noticed that the young man was chatting on facebook. When he bothered to look up he asked, "are you ok". This was on a public holiday and the staff member was on double time. Wish i got double time to chat on facebook. When I made a complaint to the store manager he did not take it serious and tried to make up excuses as to why he was on facebook 'he was on the phone so was just looking at facebook while on hold'. The young man was not on the phone and as far as I'm concerned this is not an excuse and they should not be on facebok while at work when customers are waiting. I dont know if vodafone quite understand that their customers are fed up with this nonsense.
3 Jan 2011 01:55:43 PM: what vodafail store was this, we must name and shame them!!! so customers know not to go there
3 Jan 2011 04:50:04 PM: they are probably fed up with annoying people too
3 Jan 2011 08:41:10 PM: sure he wasnt on this site?