26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
10117 Someone from NSW thinks vodafone is USB modem device at 3 Jan 2011 02:47:37 PM
I have had an excruciating 9 week (romance) with VodaPhone relating to internet access for my laptop.
After plugging the device in I was away, or, so I thought. Internet access was slow and painful and would often drop out at any time. I began calling VodaPhone (IT) Help to end up talking to someone in a noisy, echoe riddled Call Centre. Following the technicians instructions and resetting the device over and over again became a ritual I never want to go through again, particularly when you can barely makeout the words of the person trying to help you. This went on "ad infinitum" for quite some time as I was very patiently hoping it would just resolve itself and "kick in", so to speak. It never did.
Returning the device and dissolving the contract was equally angst ridden and it eventually took a call to the Ombudsman to get the deserved and desired result.
Never again!
Subsequently I eventually tried another (well known) provider and have had faultless service. In all fairness however my phone agreement with VodaPhone has been without incident, but, the other was a totally frustrating failure in communications.