Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10138 Someone from QLD thinks vodafone is shit at 3 Jan 2011 04:30:40 PM
vodafone would not honour my phone insurance policy unless i could prove that i requested insurance when i took out the plan. after i found a document to prove it they charged me a massive price to 'backpay' the insurance account. after this, they advised that there was a $200 excess on the insurance, which was more than the handset was now worth. i have recently signed up on a new 2 year contract with vodafone and it has now been 3 weeks since they started to charge me for the new plan, but i still haven't received my new handset. i called them today, was on hold for about an hour and transferred to 4 different indians who barely spoke english, before i was told that a consignment and order number diddn't match - so they didn't send the phone.. the last indian i spoke to said it would be here within the next 5 business days... i won't hold my breath
3 Jan 2011 04:44:41 PM: well no company would jsut take your word for it LOL and its funny how you never complained when you didnt pay for it, only when you wanted to make a claim. Why is is fair you should never pay for insurance but still make a claim? Now who is a fail?
3 Jan 2011 07:44:09 PM: The insurance is actually provided by Marsh Insurance, not Vodafone, so your blaming them is misguided.
3 Jan 2011 08:36:28 PM: Free insurance!love it!