26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10142 Someone from Somewhere else thinks vodafone is It rules at 3 Jan 2011 04:54:06 PM
I think some people don't know how to use a mobile phone. If this stupid website succeeds in shutting Down vodafone, then where are their customers going to go? There's basically two alternatives: optus, which is oversubscribed and Telstra, which is overpriced. Don't bite the hand that feeds you. I do agree, however that vodafone's customer service is a bit scruffy, but that doesn't mean that you have to lash out and tell the whole of Australia that you had a bad experience with vodafone.

I hope this website gets shut down.
3 Jan 2011 05:00:10 PM: This website is not about shutting Vodafone down imo, it is about showing Vodafone they have a major Network problem that is affecting hundreds and thousands of consumers and that it needs to be fixed immediately. Not *soon* with no ETA, not in 2011-2012 with no ETA, but NOW!
3 Jan 2011 05:03:52 PM: Oh really? And that gives you an excuse to stick this website on today tonight, the biggest propaganda spreading crap tv show since ACA. When all of vodafone's customers turn away because of websites like this one, where do we go?
3 Jan 2011 05:05:28 PM: Obvious Vodafone Employee Responses are obvious :s
3 Jan 2011 05:21:22 PM: I think some people dont know how to use a brain. This "stupid website" is forcing vodafone to acknowledge. the problems.
When customers are given an informed choice and choose to go elsewhere because they know there is a problem,the network wont be so bloody over subscribed.
Then it might cope.
3 Jan 2011 05:38:57 PM: It is obvious by some comments here, there is a concerted campaign by Vodafone employees/teamleaders to defend the indefensible. Yes,indeed the Vodafone employee comments in this Blog stand out a mile.
Maybe the VF staff should be answering Customer Service calls instead of posting fanboy comments here ?
3 Jan 2011 06:07:22 PM: I am not a vodafone employee. I just think everyone on this site is a pensioner who can't use a phone
3 Jan 2011 06:38:25 PM: Toyota and Mazda and Isuzu recently recalled vehicles with manufacturing defects. Do you think they were cased by people not knowing how to drive?
You are moronic!
3 Jan 2011 07:22:06 PM: Thank you everyone for your input and opinions. We do ask everyone to be considered in their responses and refrain from personal attacks, regardless of opinion. We understand this may be difficult when we are frustrated and provoked, but let's all try our best to be civilised.
To the Original Poster: Your original post (ie. this one) has been left unmoderated, thus giving you the right to be heard like everyone else. However, repeated posts/spamming has been deleted. Thank you. - The Vodafail.com Team
14 Jan 2011 05:31:18 PM: There is an unfortunate combination of unrealistic expectation, congestion on a stretched network and ignorance all combining to contribute to this. Vodafone is and has been working on the issues for some time we've been assured. Seek compensation if you think you deserve it. Request to be let out of your contract if you have a major issue but show some personal responsibility and expect to be on hold as customer service call centres are not infinite resources, Unfortunately if you want your free ride out due to difficulties expect to work for it. So what if there are Vodafone fans on here defending the company. Do you think there might be a reason? We're not brainwashed and in fact as a long standing Vodafone customer of 10 years I've never once felt frustrated with the service or network.
14 Jan 2011 05:51:13 PM: No need to work for it, escalate to the TIO and all of your problems will be solved :+:)
15 Jan 2011 10:40:33 AM: @14 Jan 2011 07:51:13 PM No they won't, but at least you are not just getting nowhere @Vodafone, and you may get a little bit of priority, because if VF don't respond within a timeframe, the complaint gets escalated. Even so, VF still sees the TIO clearly for what it is -a telco industry funded self regulating body.
Re the other post- At some point Vodafone will have to prove that the complaints stem from "unrealistic expectation"."show some personal responsibility " and please stop dribbling this manipulative tosh all over the place, unless you are also discussing "corporate responsibility" and concepts like "fit for purpose" "deceptive and misleading".
16 Jan 2011 06:59:06 PM: Don't worry 12:40:33 the lowest common denominator always wins in these situations.
20 Jan 2011 12:46:16 PM: The "unrealistic expectations" based on Vodafone's advertising- on their website, and in the print and broadcast media. I notice in the last week, there is heavy Vodafone advertising again- trawling for a new bunch of suckers who probably think there is no way Vodafone would be allowed to advertise like that in Australia if they weren't close to the truth. Wrong! Vodafone appears to be completely shameless.