Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10191 Someone from NSW thinks vodafone is Internet will not activate on new iPhone 4 at 4 Jan 2011 04:11:13 AM
I purchased an iPhone 4 on 27.12.2010. Calls in and out work, however, I have not been able to access the internet and I signed up for the new Infinite 100 gb data plan per month - they are actually advertising it currently on TV.
I told Crazy Johns Central Coast NSW, that as an internet business owner it was critical for me to have mobile internet access. The only reason I moved from Optus was because the Optus shop had a 4 week wait for the iPhone.
We have spent hours on hold on the phone to Vodafone support......the first time 2hours and 15 minutes, only to be told by the third person we spoke with, that Vodafone Iphone support did not work after hours and someone would call back - they didn't.
We went back to the shop - they changed the sim card, the iPhone and still no internet. They were on hold for over an hour - and reactivated the account and still no internet.
The lack of professional, fair and reasonable after sales support is appalling.
If my business treated customers with such contempt we'd be out of business.
Vodafone - WAKE UP!!!!!!!!! Having a meeting with the CEO is fine.....but what is to come with it....A vote of No Confidence with the company in Australia - Vodafone as a carrier or the CEO's - just pathetic.
I've told the Manager at Crazy Johns that I feel sorry for her and her team having to tolerate it. So why does a dealer tolerate it????? and why would a dealer sell a product and service when there are sooooooo many unhappy customers due to the lack of delivery of the promised service - WAKE UP DEALERS - you will lose customers and they will NEVER return.
I am heading in to the shop soon to return the iPhone 4 purchased and cancelling the contract - because the service relative to the contract simply has never been delivered. End of story and thank you for this forum! Maybe you should be the new CEO when the current one is outsted! :)
I told Crazy Johns Central Coast NSW, that as an internet business owner it was critical for me to have mobile internet access. The only reason I moved from Optus was because the Optus shop had a 4 week wait for the iPhone.
We have spent hours on hold on the phone to Vodafone support......the first time 2hours and 15 minutes, only to be told by the third person we spoke with, that Vodafone Iphone support did not work after hours and someone would call back - they didn't.
We went back to the shop - they changed the sim card, the iPhone and still no internet. They were on hold for over an hour - and reactivated the account and still no internet.
The lack of professional, fair and reasonable after sales support is appalling.
If my business treated customers with such contempt we'd be out of business.
Vodafone - WAKE UP!!!!!!!!! Having a meeting with the CEO is fine.....but what is to come with it....A vote of No Confidence with the company in Australia - Vodafone as a carrier or the CEO's - just pathetic.
I've told the Manager at Crazy Johns that I feel sorry for her and her team having to tolerate it. So why does a dealer tolerate it????? and why would a dealer sell a product and service when there are sooooooo many unhappy customers due to the lack of delivery of the promised service - WAKE UP DEALERS - you will lose customers and they will NEVER return.
I am heading in to the shop soon to return the iPhone 4 purchased and cancelling the contract - because the service relative to the contract simply has never been delivered. End of story and thank you for this forum! Maybe you should be the new CEO when the current one is outsted! :)
4 Jan 2011 08:46:36 AM: 100gb per month? No phone plan exists like that. There's a $100 plan with 4gb, but that's as high as it goes with out data pack addons.