Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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10304 Someone from VIC thinks vodafone is Matt at 4 Jan 2011 01:00:50 PM
Recently I went on a trip with some mates around Victoria. We were all with different providers.
Friend1 was with Telstra and had reception most of the time.
Friend2 was with Virgin and reception was not much different to Telstra
Friend3 was with Three and when '3' reception was unavailable it would go to the next available provider (e.g.Telstra)
Me - Vodafone had extremely poor reception. Why can't Vodafone set up there network to go to another available network when theirs is unavailable or unreachable? This would then probably provide regular logs for issues as they would have to pay the other providers when connections occur.
Another interesting point was that when I returned from traveling I checked the Vodafone coverage map and most of the areas that I had reception issues were apparently supposed to have coverage. It would appear that someone is not telling the truth about coverage and maybe it is time the TIO or the Federal Communications Minister stepped in to Audit Vodafone and ensure that they are telling the truth. The fact that a CEO can claim in the Apology that 'recent intermittent network issues that have impacted some of our Vodafone customers' indicates to me that they have no idea what lack of service has really been provided to their customers over a long period of time.
Friend1 was with Telstra and had reception most of the time.
Friend2 was with Virgin and reception was not much different to Telstra
Friend3 was with Three and when '3' reception was unavailable it would go to the next available provider (e.g.Telstra)
Me - Vodafone had extremely poor reception. Why can't Vodafone set up there network to go to another available network when theirs is unavailable or unreachable? This would then probably provide regular logs for issues as they would have to pay the other providers when connections occur.
Another interesting point was that when I returned from traveling I checked the Vodafone coverage map and most of the areas that I had reception issues were apparently supposed to have coverage. It would appear that someone is not telling the truth about coverage and maybe it is time the TIO or the Federal Communications Minister stepped in to Audit Vodafone and ensure that they are telling the truth. The fact that a CEO can claim in the Apology that 'recent intermittent network issues that have impacted some of our Vodafone customers' indicates to me that they have no idea what lack of service has really been provided to their customers over a long period of time.