Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10404 Someone from VIC thinks vodafone is beyong fail at 4 Jan 2011 06:25:00 PM
I have been with vodaphone for over 10 years and ]never had any major complaints. I use my phone strictly for phoning and texting and am on the $49 plan. I have just received a bill for over $300 of data usage that i did not incur.....and all they can tell me is that it is impossible to investigate and that they can give a $30 credit which I don not want!!!!Has anybody experienced similar?
4 Jan 2011 06:57:00 PM: Eeeeeeeek!!!!!!! That is painful!!!! As for the impossible to investigate.....hmmmmmmmmmmm...........I leave you to your own decision regarding that one!!! Check out the 'How To Complain' tab at the top of the page, seems like TIO may be your best bet.
4 Jan 2011 07:13:40 PM: Makes sense to me, give someone a bill that they didnt incurr and accept 90% of it as full and final payment?
5 Jan 2011 01:36:39 AM: Yes, but at least I had the logs on my phone to back me up.Logs they would find really hard to manipulate since the phone is offline most of the time. Actually took a photo of my phone logs today. Not to do with overcharging.
5 Jan 2011 04:26:47 AM: if it is impossible to investigate they have to wipe it...