26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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10468 Someone from NSW thinks vodafone is Its rediculous at 5 Jan 2011 07:11:07 AM
My credit keeps dissapearing.. I am on prepaid, so I charge my mobile when needed it used to last me sometimes 3 - 4 weeks. NOw everytime I recharge I am lucky to have it for 2 - 3 days.. What is happening.. I checked my balance on Monday night the 3rd Jan 11, at 1.30am - I had $145 left in Flexi credit and $28 in Vodafone credit, yesterday Tuesday the 4th Jan 11, I was speaking with a friend who is also vodafone therefore it should have been using my vodafone to vodafone credit. I was lucky to be talking to him for 15mins and we where cut off. Approx 30 mins later I thought I better check my credit. My Vodafone credit was 32c and my flexi credit was 38c. How the hell this happened I DO NOT KNOW!! I want to know what Vodafone is doing to people.. How long have they been ripping people off??? I have had a few problems with them since being on vodafonw and have tried to change providers but my phone is locked to vodafone.. They want to charge me I think its $75 - $90 to unlock it..??? Hello !! What kind of provider is this?? I am not only being ripped with my credit but am also being ripped off with my phone.. Unbelievable.. AND another thing after so many years of having my phone it will still cost me to have it unlocked.. what kind of company is this?? That's what I want to know!! I am not happy at all!! This needs to STOP!!
5 Jan 2011 07:49:36 AM: You need to visit the TIO as soon as possible, your situation is simply not good enough with this shower. Check out the How To Complain tab for more information. Good luck!!!!