26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10518 Someone from NSW thinks vodafone is Not happy at all at 5 Jan 2011 10:40:28 AM
I have been fortunate that Vodafone cancelled my broadband account without any cancellation fees and now in the process of returning the dodgy USB. All good there..
HOWEVER... my mobile contract is still up in the air thanks to the dodgy service I have been receiving. I lodged a complaint with Vodafone about the coverage only to receive the automated response. It looks like I live outside of the Vodafone coverage area (despite the consultants arguing with me about the reception in my area)thanks to the coverage map on this site. The complaint has now gone to the TIO for resolution but meanwhile I am stuck with a horrible phone service :(