Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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10630 Someone from NSW thinks vodafone is Very much at 5 Jan 2011 01:49:50 PM
I recently purchased the HTC Desire HD, and it was recommended that I port my number over to Vodafone from 3 because according to the customer service representative, 3 is being phased out. I thought fine, same company right? But now I feel nothing but regret. I have NO reception at my desk at work (where my phone is my everything), sometimes get texts weeks after they've been sent and I'm constantly struggling to find any 3G service in Sydney. When you've got a phone with the capabilities that mine has, it causes huge frustration. As well as this, I struggle to get any help via customer service if I have a problem (this is after being on hold for 45 minutes of course) - currently, I paid my first bill 3 weeks ago but am still receiving notifications that I owe Vodafone money. I'm only two months into my contract but am seriously considering paying it out and switching companies.