26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10740 Someone from NT thinks vodafone is Extreme at 5 Jan 2011 07:14:51 PM
The mobile broadband contract I entered with vodafone was supposed to be 3G, in 24 months I have rarely been connected to 3G. My contract expires on the 17/1/2011 and you would not believe how hard it is to get through to vodafone's 1300650410 number trying to cancel any extension of my contract. Maybe a vodafone ploy to get an extra months payment out of me. I will not use them ever again, or recommend them to friends or anybody considering using vodafone.
5 Jan 2011 07:19:27 PM: I envy you, finish on 17/1/2011, you lucky person!!!! Try 1555 and ask for Cancellations, be prepared for a long wait (as usual)!!!! If not there is a mail address, I think online.help@vodafone.com.au if no joy then go to the TIO the details can be found at the top of the page in the How To Complain tab. Good luck and let us know how you get on!!!
5 Jan 2011 07:26:04 PM: Thank's I'll try everything.
9 Jan 2011 03:59:01 PM: I have completed a TIO complaint and with a great deal of luck should have this resolved in 10 days. Go Telstra!
9 Jan 2011 04:05:18 PM: You would'nt believe it while I was typing the above sentence, big brother at vodafone dropped me out.
18 Jan 2011 06:51:31 PM: Finished my contract, ended by vodafone after a TIO complaint, YAHOO!. Now connected to Bigpond ADSL2 and loving it. Extreme 10740.