Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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10856 Someone from NSW thinks vodafone is its fairly ok at 6 Jan 2011 10:18:08 AM
I have three, a cap plan for my phone, a talk and text for the wife, and a plug in dongle thingy for when away with the laptop. Coverage is fair, or a bit better than fair really, though crap in the house as we live near the sea. The 3G coverage is sproradic outside of Sydney where I don't live. The promise that would be very fabulous in 3-6 months 4 years ago has proved hollow.
I just got three messages for my Birthday, a few hours after they were sent.
To get what I have from "T" a company who keeps telling me their coverage is almost perfect I would need to shell out and extra 250-400 a month - that is more than double my spend with "V".
On balance I am fairly OK on Vodafone. Not perfect, but generally OK. Certainly value for money, and a company I enjoy dealing with. Most of the staff I have dealt with in the retail outlet in Charlestown would get bonus points from me for excellence in customer service. It is probably value and customer service that has kept me happy. I do have a level of stickability, but with technology developing, I would like to see Vodafone follow the old Ansett motto of "we try harder".
I don't want my phone to take photos, play music, guide me, be my GPS, be my note-taker, web-browser, calculator or cad drawing package. I want my phone to connect reliably, and deliver messages on time. These are the two areas where I believe Vodafone have the most room for improvement.
I just got three messages for my Birthday, a few hours after they were sent.
To get what I have from "T" a company who keeps telling me their coverage is almost perfect I would need to shell out and extra 250-400 a month - that is more than double my spend with "V".
On balance I am fairly OK on Vodafone. Not perfect, but generally OK. Certainly value for money, and a company I enjoy dealing with. Most of the staff I have dealt with in the retail outlet in Charlestown would get bonus points from me for excellence in customer service. It is probably value and customer service that has kept me happy. I do have a level of stickability, but with technology developing, I would like to see Vodafone follow the old Ansett motto of "we try harder".
I don't want my phone to take photos, play music, guide me, be my GPS, be my note-taker, web-browser, calculator or cad drawing package. I want my phone to connect reliably, and deliver messages on time. These are the two areas where I believe Vodafone have the most room for improvement.