Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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10868 Someone from NSW thinks vodafone is Rubbish & very un-classy at 6 Jan 2011 11:00:12 AM
I've tried to be civil, understanding and mostly patient. I said to my self the service isnt that bad and im not going to be one of those people who post a complaint blog. But after so many months now its just ridiculous! Same old experiences as everyone else, calls dropping out while dialing, little to no reception, receiving texts, emails and voicemails hours late, dropout after dropout on a simple phone call,slow/non-existant 3g connection, and constant complaints from people trying to reach me (the whole "but my phone didnt even ring once" excuse dosent cut it anymore).
Luckily i havent had an emergency situation where i couldnt contact or be contacted or work related discrepencies so i havent had anything really tip me over yet.
I really hope these "Task Forces" Vodafone have deployed are more a unit of elite technicians that can get these issues solved quickly and not a crack team of idiots like i have been spured to expect
Luckily i havent had an emergency situation where i couldnt contact or be contacted or work related discrepencies so i havent had anything really tip me over yet.
I really hope these "Task Forces" Vodafone have deployed are more a unit of elite technicians that can get these issues solved quickly and not a crack team of idiots like i have been spured to expect
6 Jan 2011 11:29:36 AM: Thanks for sharing your experiences. Most of us probably didn't think it would get to this stage but from the over 10,000 posts on this website it looks like you are not alone. Make sure you are complaining to vodafone as well, if they haven't resolved your issue then go straight to the TIO without delay! Information is on the 'how to complain' page at the top of this website.