Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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10883 Someone from WA thinks vodafone is MEGAfail at 6 Jan 2011 11:40:32 AM
I'm in a mess as the RESULT of Vodafone's incapability to provide service. I am a 3 customer and an ex-3 employee (of 18 months).
When we started selling Vodafone in our 3 stores, we were told to push the Vodafone brand as much as possible. All of the 3 customer service staff have moved to the Vodafone call centers to cope with the increased call volume. Now any time one calls 3, you will find yourself on hold for 30 minutes minimum - regardless of the time of day (it used to be better to call in the morning).
ON TOP of this, I recently hollidayed south of Perth over the Christmas period where I used to receive reasonable coverage. Now however, as 3 are gradually switching off obsolete towers, I receive NO coverage.
I know how bad it is, and I know that it's going to get worse. Especially for 3 customers.
It's pretty shitty to be 3
When we started selling Vodafone in our 3 stores, we were told to push the Vodafone brand as much as possible. All of the 3 customer service staff have moved to the Vodafone call centers to cope with the increased call volume. Now any time one calls 3, you will find yourself on hold for 30 minutes minimum - regardless of the time of day (it used to be better to call in the morning).
ON TOP of this, I recently hollidayed south of Perth over the Christmas period where I used to receive reasonable coverage. Now however, as 3 are gradually switching off obsolete towers, I receive NO coverage.
I know how bad it is, and I know that it's going to get worse. Especially for 3 customers.
It's pretty shitty to be 3