Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10985 Someone from NSW thinks vodafone is Bad... but have one last chance to redeem... at 6 Jan 2011 07:44:36 PM
While not as bad as what you guys all sound like you are suffering, im simply trying to get my hands on a HTC Desire HD on a cap plan for 12 months.
Ive been to the store 4 times in the last 6 weeks, and on the phone twice and waited on hold for over an hour each time.
Order of fun:
First store visit: No stock.
Second store visit: Closed for renovations.
Third store visit: Problem with the computer - cant select the desire HD.
Call customer assist for upgrades and wait more then 1 hr: The problem the store had was more then just the store - was vodafone australia.
Call customer assist for upgrades and wait more then 1 hr AGAIN: Cant ship to PO Boxes - first excuse was 'we use AaE'. Sorry but i get AaE deliveries weekly to my po box... Second excuse was 'we need someone to sign for the parcel'. I have to sign for the all the time anyway and its no big deal (at the post office). Guy hung up on me.
Fourth store visit: Yep we have stock we can select it, but weird, none of our upgrade requests are being processed.
I should point out that its a 45min drive to the nearest vodafone store for me, and then home again... and thats 4 times now.
I will go again this saturday, and if they cant, FINALLY provide me with a phone upgrade... ill be leaving and never looking back. Hello Telstra please take me back again :D.
Ive been to the store 4 times in the last 6 weeks, and on the phone twice and waited on hold for over an hour each time.
Order of fun:
First store visit: No stock.
Second store visit: Closed for renovations.
Third store visit: Problem with the computer - cant select the desire HD.
Call customer assist for upgrades and wait more then 1 hr: The problem the store had was more then just the store - was vodafone australia.
Call customer assist for upgrades and wait more then 1 hr AGAIN: Cant ship to PO Boxes - first excuse was 'we use AaE'. Sorry but i get AaE deliveries weekly to my po box... Second excuse was 'we need someone to sign for the parcel'. I have to sign for the all the time anyway and its no big deal (at the post office). Guy hung up on me.
Fourth store visit: Yep we have stock we can select it, but weird, none of our upgrade requests are being processed.
I should point out that its a 45min drive to the nearest vodafone store for me, and then home again... and thats 4 times now.
I will go again this saturday, and if they cant, FINALLY provide me with a phone upgrade... ill be leaving and never looking back. Hello Telstra please take me back again :D.
"Most couriers also do not ship to PO BOX delivery address, so for large items or goods sent via couriers we do not recommend customers to use PO BOX as delivery address, it must be a physical address. "