Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11020 Someone from NSW thinks vodafone is Three Is Crap at 7 Jan 2011 07:29:43 AM
Since April 2010, four months after signing with Three (and three months after Three and Vodafone joined), I am lucky to get connection. Even when I have full connection, I am lucky to be able to make or receive calls, even connect to anything. OMG 9 months and its gotten worse.
Before that, I had perfect connection except at home (which I knew would be the case when I took on the service). In the last three months, I have seen my service go down, down, down. From full service on the train line in Sydney to four bar to three bar to two bar to one bar. NOW, I am lucky to get roaming in the inner city area.
I've spoken with Three, their comment - Its your phone! WELL, I went into Apple today to have it tested, guess what, there is nothing at all wrong! All I wish these telecommunication industry providers would do is take responsibility. HAHAHAHAHAHAHAHA its like asking a rock to move. Talking to India is another impossible situation. They have noooooo idea. If you talk to them, be assert and advise them that you will only talk to the Australian call centre (yes, they do have them!).
Anyways, I am not trying to get my service with Three cancelled. Wish me luck! Its going to be painful.!
ooopsCUB
Before that, I had perfect connection except at home (which I knew would be the case when I took on the service). In the last three months, I have seen my service go down, down, down. From full service on the train line in Sydney to four bar to three bar to two bar to one bar. NOW, I am lucky to get roaming in the inner city area.
I've spoken with Three, their comment - Its your phone! WELL, I went into Apple today to have it tested, guess what, there is nothing at all wrong! All I wish these telecommunication industry providers would do is take responsibility. HAHAHAHAHAHAHAHA its like asking a rock to move. Talking to India is another impossible situation. They have noooooo idea. If you talk to them, be assert and advise them that you will only talk to the Australian call centre (yes, they do have them!).
Anyways, I am not trying to get my service with Three cancelled. Wish me luck! Its going to be painful.!
ooopsCUB