Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
11037 Someone from ACT thinks vodafone is Disgusting!! at 7 Jan 2011 09:19:36 AM
I have called and complained so many times - went back to where I originally purchased my vodaphone only to be given a new SIM card and told if it continues I would have to come back and get more SIM cards etc. or call and complain to the Vodaphone Hotline - which I have done sooooo many times and after being on hold for more than 1hr one time when I called the phone dropped out!! I told the "sales" person and they just said "it happens" and to keep trying to phone them as the staff member I was talking to couldn't help me!!
Long live customer service ha!!!!!
As a consequence I have missed heaps of important calls and I recieve text messages that were sent to me 2 months previously!
I don't have a home phone or internet so this is my only means of communication as I pointed out to the customer complaints line when I FINALLY got through and received a very lackluster reply!
Long live customer service ha!!!!!
As a consequence I have missed heaps of important calls and I recieve text messages that were sent to me 2 months previously!
I don't have a home phone or internet so this is my only means of communication as I pointed out to the customer complaints line when I FINALLY got through and received a very lackluster reply!
16 Jan 2011 01:41:27 PM: Now, if a staff member really wanted to help you, they could just give you the password, and you could probably have yourself sent another phone,or two, bill it to goodwill, or someone else,unlock it, and sign up with a company who will actually give you reception.