Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
11041 Someone from NSW thinks vodafone is an electrified failing machine. at 7 Jan 2011 09:34:22 AM
Sounds like the standard set of problems.
Have to restart mobile to get network coverage after large periods of no connection. Lots of network busy messages, lots of calls going straight to message bank.
Phone support abysmal, having some better luck with email contact although a lot of hoops to jump through. Their coverage maps are very much a marketing tool rather than an engineering resource. Have found out that the center of Sydney is actually listed as "on the fringe of an outdoor coverage area only" within their internal systems.
About to initiate contact with TIO if my last email is not successful.
Have to restart mobile to get network coverage after large periods of no connection. Lots of network busy messages, lots of calls going straight to message bank.
Phone support abysmal, having some better luck with email contact although a lot of hoops to jump through. Their coverage maps are very much a marketing tool rather than an engineering resource. Have found out that the center of Sydney is actually listed as "on the fringe of an outdoor coverage area only" within their internal systems.
About to initiate contact with TIO if my last email is not successful.