Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11052 Someone from SA thinks vodafone is I am going insane at 7 Jan 2011 10:32:47 AM
I have days where my mobile phone will have no reception for the majority of the time. Then when I have full reception and am on a call it will drop out for no reason. Perhaps a fly went by.
When I am using the mobile broadband, (which has improved somewhat over the last couple of months), it will suddenly drop down to zero transmission rate. However, even when it is supposed to be giving excellent transmission, I can't send or receive an email that is only 44kb.
It took me two hours two get mobile phone reception so that I could call Vodafone to complain and then it dropped out mid-call.
Now there is the smpt server fail which went on for weeks and I couldn't send one freaking email. Then when it seems to be resolved it pops up again and macafee keeps telling me the emails aren't going through.
I am in the stages of setting up a home based business where phone and internet are 100% vital. For this reason I asked Crazy Johns for Vodafone coverage in my area before I took on the contract - they said it was standard quality - it wasn't. I checked Voadafone's website, (when I had reception), and it told me I had good coverage - but I don't.
Vodafone's call centre staff said that the website isn't giving enough detailed or accurate info as far as coverage because they told me coverage for my area in intermittent at best.
People have left voice mail for me as my phone is constantly without reception and they take hours to come through, and some of them have never been received at all.
Vodafone has made me lose time, money, sanity and hair. I am completely out of patience and want this resolved.
Matt Johnston
When I am using the mobile broadband, (which has improved somewhat over the last couple of months), it will suddenly drop down to zero transmission rate. However, even when it is supposed to be giving excellent transmission, I can't send or receive an email that is only 44kb.
It took me two hours two get mobile phone reception so that I could call Vodafone to complain and then it dropped out mid-call.
Now there is the smpt server fail which went on for weeks and I couldn't send one freaking email. Then when it seems to be resolved it pops up again and macafee keeps telling me the emails aren't going through.
I am in the stages of setting up a home based business where phone and internet are 100% vital. For this reason I asked Crazy Johns for Vodafone coverage in my area before I took on the contract - they said it was standard quality - it wasn't. I checked Voadafone's website, (when I had reception), and it told me I had good coverage - but I don't.
Vodafone's call centre staff said that the website isn't giving enough detailed or accurate info as far as coverage because they told me coverage for my area in intermittent at best.
People have left voice mail for me as my phone is constantly without reception and they take hours to come through, and some of them have never been received at all.
Vodafone has made me lose time, money, sanity and hair. I am completely out of patience and want this resolved.
Matt Johnston