Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11078 Someone from NSW thinks vodafone is Very bad at 7 Jan 2011 12:14:33 PM
After 6 years out of the country and as a former very happy vodafone customer, I decided to come back to them, what a difference a few years make, the Australian network from being in my opinion better than any I experienced overseas, is now awful, worse than some of the 3rd world countries I have lived in, what have they done in the last few years, looks like they have sacked or let go the engineers who originally, designed and built the network, maybe they have also have stopped upgrading and adding to their network, I also suspect cost cutting and a lack of investment in basic engineering services, i.e. coverage, congestion and quality, with most of the money going into selling app's that you use once and then get bored with them, leaving them with a very a very dodgy basic product for voice and data calls, after a few months and a threat of legal action from me, I managed to get out of the contract and am happy with an alternative provider