26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11099 Someone from VIC thinks vodafone is Absolute garbage at 7 Jan 2011 02:41:00 PM
No service, no 3G and definitely no happy! They demand I pay my bills on time, but fail to provide me with anything like reasonable service! Don't even bother calling customer care- " you're number 193 in the queue!" Oh my :( another disgruntled Vodafone customer...or sucker some might say.
8 Jan 2011 10:51:21 AM: Yes, their accounting is inaccurate, unaccessible and have no idea what a charge is for as 'Bill History' is always 'experiencing communication difficulties' and this has been the case for about a month. The wording of future payments due is 'was due' as if you are behind in a payment. Payments made have not been updated on web page and no longer can get a paper bill from them.