Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
11132 Someone from NSW thinks vodafone is EPICvodafail. at 7 Jan 2011 06:17:05 PM
When I first entered my plan with Vodafone, I signed up for the $49/month plan. When I received my first bill I was astonished to find that I had been issued with a THREE HUNDRED AND SEVENTY EIGHT DOLLAR BILL. Upon calling Vodafone, they told me I had been signed up for the $29/month plan, and would need to provide my invoice as proof that it was *their* fault not mine. After about 20 minutes of back and forth "there's nothing to suggest that you wanted a $49 cap", (even though I had provided my invoice) they offered me a $50 discount on my bill, but advised me that to return to the $49/month cap there would be a $45 fee. Which meant after everything, I saved $5. It took me about 3 months to pay off and there was absolutely no lenience or understanding from Vodafone at all. I never recommend Vodafone to friends and won't enter a second contract with them.
7 Jan 2011 07:02:42 PM: When they get you (and they get a lot of people), they dont let go
7 Jan 2011 07:33:22 PM: but they MUST fix the account at their expense....they have no choice
8 Jan 2011 05:19:32 AM: Sure, but it will take a lot of time, effort and frustration to get them to fix it, they count on the fact that a percentage of clients will give up
8 Jan 2011 11:18:16 AM: Not this one, complained to TIO, have printscreened their account and saved them because I suspected they were up to something. Have bank records, printscreens to prove I owe them NaNa, zero, zilch!