26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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11134 Someone from NT thinks vodafone is crazy uncool at 7 Jan 2011 06:28:41 PM
i have been sold a vodafone interent wireless stick on a contract. the contract isn't bad, 29.95 for 5gb or something, which i never use ... the problem is I CAN"T GET RECEPTION!!!! i have problems with my phone too, i can't get reception, my phone drops out during conversations, i cancel my insurance because when my phone breaks for some reason the insurance doesn't cover it, i keep get charged insurance for six months, i ring to complain and they tell me to go on the internet to look for a new plan! I CAN"T GET THE INTERNET THANK YOU VODAFONE!!! also ... just travelled from perth to airlie beach in a 4wd and needed my phone to call local police in each town to ask if roads were flooded, not that i could do that because vodafone doesn't get reception anywhere!!!! not happy with paying over $100 every month and not getting reception when i need it most. will more than likely go telstra when my contract ends. also have spent hours on hold with the phone on speaker so i don't kill my ear drums only to be hung up on.
7 Jan 2011 07:12:10 PM: Wait until you try to stop a contract extension when your 24 month term is up. You cannot email,call or have vodafone call back to end your contract. (see 10740) below. I think once you start with them your with them for life.My next step is a TIO complaint. I hope this will be the end to a crap service. I have changed to Telstra.