26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
61%
Share on facebook
11144 Someone from WA thinks vodafone is ****ASHES OVER, SPEED GOOD**** at 7 Jan 2011 07:22:51 PM
THE ASHES FINALLY OVER THE NETWORK SPEED SEEMS TO MAGICALLY BE GOOD.
STRANGE HOW THIS ALL STARTED ABOUT THE START OF THE ASHES.
NOT SEEN TO MANY COMPLAINTS ABOUT THE CRICKET APP FROM VODAFONE FAILING.
AT 7 MILLION PLUS AT $2 DAY, SEEMS LIKE THE COMPANY DEDICATED ALL THE BANDWITH TO PROVIDE ASHES COVERAGE AND JUST DID NOT CARE ABOUT THE NETWORK SLOW DOWN TO THE OTHER BROADBAND/ 3G CUSTOMERS.
I THINK THIS WHOLE NETWORK UPGRADE WAS A SNOW JOB FOR THE REAL REASON THAT THEY WERE MORE INTERESTED IN THE BIG PROFIT FROM THE ASHES AND DID NOT THINK HOW THE BANDWITH WOULD OVERLOAD THE NETWORK. PRETTY BASIC IT TO STUFF UP.
VODAFONE SHOULD CREDIT ALL 3G / BROADBAND CUSTOMERS AT LEAST 10GB OF BANDWITH USE FOR THEIR LACK OF SUPPORT FOR THE OTHER CUSTOMERS NOT WANTING TO VIEW THE ASHES SERIES ON THERI MOBILE DEVICE.!!!!
7 Jan 2011 07:40:03 PM: Hmmmm, that sounds like a cool theory.
I wish some VF employees would do a Wikileak tell all about the failings of the VF network.
8 Jan 2011 04:40:55 AM: One of their ex engineers (left some months ago) told me that the company's policy is to be hopelessly light on engineers and hopelessly heavy on sales staff. At the low prices Vodafail charges their customers for its deals, they cannot hope to make the money to employ more engineers. Meanwhile Vodafail goes on signing up more and more customers. So the whole problem is a vicious circle.

Yes, let's have some Wikileaks! Do their engineers see any light at the end of the tunnel? To hell with the opinions of their PR and sales staff?
8 Jan 2011 06:57:53 AM: If you do have any leaks email them to someone@vodafail.com and we can safely release them to the public.