Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
11468 Someone from VIC thinks vodafone is pathetic at 9 Jan 2011 04:37:27 PM
Signed up on a 24 month contract in September 2009 after deflecting from 3 due to poor reception in my area. Vodafone actually had the gall to boast about how much better their reception was than 3, and that in my area the service was being upgraded by December 2009.
The first couple of months the reception was OK at best, now I am lucky to have a 5 minute conversation without it dropping out, and even then I have to stay in the one place - how is that MOBILE reception?? I am lucky I have Telstra WI-FI at home because the data loading is nothing short of disgraceful, and to top it off all of a sudden my wife's bills are now being direct debited WITHOUT her consent - how is this possible??
I have 8 months rmaining on my contract @ $88/month, will I have to pay over $700 to terminate my contract, or if I complain enough will I be able to get out of it at a cheaper fee??
The first couple of months the reception was OK at best, now I am lucky to have a 5 minute conversation without it dropping out, and even then I have to stay in the one place - how is that MOBILE reception?? I am lucky I have Telstra WI-FI at home because the data loading is nothing short of disgraceful, and to top it off all of a sudden my wife's bills are now being direct debited WITHOUT her consent - how is this possible??
I have 8 months rmaining on my contract @ $88/month, will I have to pay over $700 to terminate my contract, or if I complain enough will I be able to get out of it at a cheaper fee??
9 Jan 2011 05:03:03 PM: My "contract" has five months remaining. Since Vodaphone appear to have breached their contract ( see privacy content)do we have a legal remedy?
9 Jan 2011 05:03:25 PM: Check out the 'How To Complain' link at the top of the page, you will no doubt end up at the TIO, but they should be able to assist you out of your contract penalty free. Best of luck and report back with how you get on :)