Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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1147 Someone from VIC thinks vodafone is 120% at 20 Dec 2010 07:54:28 AM
I used to work for Hutchison, for Vodafone hutchison Australia ( VHA) and I can tell you that the fairy's that work there are all totally incompetant. They are complete liars about your quality of service, and coverage. Basically after the merger last year, they have been trying to merge everyone on to the voda network from 3 without spending a cracker on upgrading the network as they hav'nt got cash or not willing to spend it. this means a doubling of subscribers overnight and with all the data services available, the old Hutch 3G can't cope either. cast your mind back about 12mths for those suckers that had 3 USB data sticks, remember how you couldn't get connection from 6pm-12am, due to congestion? Well guess what, now you got another 3million voda customers on the 3G network, hence why its so bad. The fact that its taken over 12months just to get a new services contract in place with the base station vendor NSN, tells you that they are behind the 8 ball with network upgrades. I could go on for another hr but wont. Basically Voda they will come good in about 15mths, just about the time that your due for a 24 mth contract upgrade that they just locked you in to. unfortunately people have short memories.