Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11717 Someone from NSW thinks vodafone is TIO Complaints at 10 Jan 2011 12:20:20 PM
Be careful. A complaint to the TIO will not necessarily protect you from the incompetence of the offshore call centers who will send you to a debt collector even if you are in mediation through the TIO.
That is what happened to me this morning. I have a dispute over an arrangement to pay with AAPT whose call centre is in Manila. Two days ago I rang the TIO to say that I was worried I had not heard from AAPT and that the call centre in Manila is so incompetant they could send it to a debt collector even though it is under mediation with the TIO and it should be frozen until we have heard from AAPT.
The TIO told me that would not happen, it was against the process and I was protected.
This morning I received a call from the debt collectors Dun and Bradstreet even though it is in front of the TIO. The idiots in Manila have not a clue that this should not be done but they will send you to a debt collector anyway.
Has anyone who is before the TIO with Vodafail been contacted by a debt collector in contravention of the due process Vodafail must follow? Don't trust that the Telco's won't ruin your credit record even though you should not be sent to a debt collector while in mediation through the TIO. It happens.
That is what happened to me this morning. I have a dispute over an arrangement to pay with AAPT whose call centre is in Manila. Two days ago I rang the TIO to say that I was worried I had not heard from AAPT and that the call centre in Manila is so incompetant they could send it to a debt collector even though it is under mediation with the TIO and it should be frozen until we have heard from AAPT.
The TIO told me that would not happen, it was against the process and I was protected.
This morning I received a call from the debt collectors Dun and Bradstreet even though it is in front of the TIO. The idiots in Manila have not a clue that this should not be done but they will send you to a debt collector anyway.
Has anyone who is before the TIO with Vodafail been contacted by a debt collector in contravention of the due process Vodafail must follow? Don't trust that the Telco's won't ruin your credit record even though you should not be sent to a debt collector while in mediation through the TIO. It happens.