Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
11809 Someone from QLD thinks vodafone is Completly at 10 Jan 2011 06:06:08 PM
I'll try cut it short. Was on a plan and had a overdue bill that wasn't paid due to loss of job which got disconnected. Eventually when I had the money I rang to pay the bill and the early termination fee. I got transferred around to 5 different departments with each 1 telling me a different figure. The final figure was given to me and it seemed lower then I expected, so I questioned if it was the whole amount. After being told yes I asked about 4 more times is that definitely it. Was told yes so I asked if there was nothing owing would I eligible for a new plan. Was told yes so I went and got a new phone that day on a new vodaphone plan. All was good until I received a bill for $1400 3 months into the contract. I rang customer care many times and each time they said it was the early termination fee from my last contract, I told them the story everytime asking them to look into it as I asked many times for the final payout figure. They made me out as if I were lying. How do u sign onto a new plan with the same company if there is $1400 bill still owing?? In the meantime of trying to sort this out I paid my monthly bill but refused to pay the $1400. I kept ringing bck trying to sort it out but after 3 months of the $1400 bill not paid they automatically disconnected my plan and sent me an early termination fee or nearly $2000 for the new contract. This is ontop of the $1400. I managed to get the new ETF wiped after many calls but was sent to debt collectors for the $1400. I was defeated after all my efforts and couldn't afford a bad credit rating I started to pay it.. After paying only $500 off a bill that was there error, my next payment came back saying I was $100 in credit?? My credit rating still got marked as unpaid default even tho i got a letter saying I'm in credit and I cannot get anymore phone plans. I just accepted it and are on pre-paid now. Credit rating stuffed and I dunno if I owe money or not all over a bill that I tried to pay and they couldn't give me the right figure! PATHETIC
10 Jan 2011 06:37:36 PM: This is a disgusting new low. Yet its easy to believe. What does that say about Vodafones reputation?! Whenever you speak to them - no matter how innocent the matter may seem - get a referral number for the conversation and save it.
11 Jan 2011 01:32:44 PM: You would have had the early termination fee explained to you at sign up. Even if an error was made (as you suspected) why should you not owe the correct amount. Mistakes can be made. The best and fairest solution would be to reverse your upgrade as you were misinformed. The early exit fee gets generated when you re-sign. You don't owe it till you end your previous contract.
11 Jan 2011 01:52:49 PM: Vodafone is the equivelent of Ye old highway robber exept in modern times. They do NOT care about customers like you and i and do NOT care about our problems in there ideas if you lose your job and cannot pay there bill they will send a 3rd grade english student to help u in your problem rather then hiring someone who has at least passed primary school and can understand simple enquiries. I simpathise for you as the same may happen to anyone.
11 Jan 2011 06:11:26 PM: Sorry you're really hard to understand 3:52. Are you referring to 3:32?
11 Jan 2011 06:12:27 PM: Since when did the world owe anyone a living? It's
11 Jan 2011 06:15:20 PM: terrible losing your job but it's business and you signed a contract. how's your mortgage? How are your credit cards? Why is a phone contract any different?