Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1283 Someone from NSW thinks vodafone is must be forced to assist at 21 Dec 2010 05:20:42 AM
Vodafone - please expect a civil suit to cover your customers lost business and time.
It really doesn't matter what you do from here. You're a bunch of dishonest bastards.
Funny thing is that the staff in your stores seem to agree. I've been to three stores to deal with my ongoing issues and the staff freely admit what a dodgy outfit you are. Specifically, they admit that the customer service system (which one staff member said you had spent $90B on - I think not), was causing more harm than good. All your staff mention that they have a gag order imposed, but they don't seem to care (I guess that's because they're so pissed off with you too). Your staff have freely admitted that there are obvious signs of a downturn in customer sign ups (but also admit that head office is happy to give out numbers on new connections, but not disconnections).
This is not made up. If you want store details, dates and times, then don't worry Vodafone, I keep records of my interactions with your 'team'. Just like so many others do.
Dealing with Vodafone is becoming a part time job!
It really doesn't matter what you do from here. You're a bunch of dishonest bastards.
Funny thing is that the staff in your stores seem to agree. I've been to three stores to deal with my ongoing issues and the staff freely admit what a dodgy outfit you are. Specifically, they admit that the customer service system (which one staff member said you had spent $90B on - I think not), was causing more harm than good. All your staff mention that they have a gag order imposed, but they don't seem to care (I guess that's because they're so pissed off with you too). Your staff have freely admitted that there are obvious signs of a downturn in customer sign ups (but also admit that head office is happy to give out numbers on new connections, but not disconnections).
This is not made up. If you want store details, dates and times, then don't worry Vodafone, I keep records of my interactions with your 'team'. Just like so many others do.
Dealing with Vodafone is becoming a part time job!