26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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12922 Someone from NSW thinks vodafone is at 18 Jan 2011 01:39:28 PM
I had my contract cancelled on 1 December 2010 & in the last 2 days, have had 3 phone calls on my home phone from an overseas call centre (shows up on calling number display as overseas) saying they are calling on behalf of Vodafone and asking what type of handset I use. I didn't let them go any further and tell them I'm not interested.

Has anyone else had it? Should I be concerned as to how they got my number?
18 Jan 2011 01:53:20 PM: I guess that is what happens when companies like VF "offshore" their customers personal information. Who knows when and where personal info is sent or held in these days of Globalisation. Maybe the calls were from spammers or scammers in your instance.
18 Jan 2011 08:52:06 PM: Maybe from the Whitepages or on autodiallers.

Telstra has lists of millions of names addresses and phone numbers ALL ACCESSIBLE FROM THE INTERNET!!!!



There are even maps to your house!!!
18 Jan 2011 09:06:57 PM: HAHA so funny if it wasn't true! Comedy gold mate. You win best response ever IMHO. Good one. Mind if I steal that to tell my mates? HAAHAHAAHA
18 Jan 2011 09:52:07 PM: At least it doesn't come with credit details or bank account details, of which up to 4.5mil private details were available online as it's stated in Vodafone's security breach. Luckily, White pages only applies to landline users of telstra, though you can choose to not have your details on there if you wish.
18 Jan 2011 10:08:46 PM: Apparently it's a federal law that all landline numbers are listed, though not necessarily on white pages. You have to pay to keep it private, which sucks. That law is excluded from the privacy law, so too bad Australians lol.
19 Jan 2011 08:59:43 AM: You don't have to be jerks about it.

My number is on the Do Not Call Register, yet still received these phone call. I'm not that stupid to think that my home phone number isn't on the internet in the white pages. I was asking more as to whether anyone else had received such a call and whether it may have been related to the security breach.
19 Jan 2011 04:36:15 PM: the Whiepages security breach?