26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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12931 Someone from NSW thinks vodafone is billing at 18 Jan 2011 02:19:17 PM
i have never ever been with vodafone!! and i received a bill for 3 grand!! i rang them up and they said they dont have a account with my name on it! then i rang the obudsmen! now apaprently i opened an account a year ago!! in a state im not even in!!!! and they said it would be resolved in ten days its been 3 months! and they still havent cleared my name!! they said they sent it to the fraud devision! and havent heard nothing since!
18 Jan 2011 02:23:14 PM: Intersting one for the auditors to look in to.
18 Jan 2011 02:27:05 PM: i have a number they gave me to call just goes to voicemail!! and no one calls back!! ive looked up the debt collection agency that sent the mail to me and the website is a bunch of disabled kids?? so i dont understand!!
18 Jan 2011 08:33:35 PM: @ 18 Jan 2011 04:27:05 PM just a thought but you do know about the recent security breach???

I think you should go to the TIO with this one sooner rather than later!!!
25 Jan 2011 10:27:16 AM: i had contacted the tio, they said i had to send a a signed declaration to them they said they were investigating, i spoke to a lady twice she never asked me any questions about the fraud or nothing everytime i asked her she told me she couldnt talk with me about it and the matter had been refered to the fraud department, still to this day 3 months later after there 10 day promise nothing~!