Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13107 Someone from NSW thinks vodafone is Fail fail fail at 21 Jan 2011 05:13:57 AM
Not me, but my 26yo daughter lives in Melbourne in the city and she has so many dropouts whilst trying to talk to me. Not only that but her phone goes into "roaming" believe it or not, in the middle of Melbourne City! As part of her contract Vodafone is supposed to text her when her cap is nearing the limit and they have failed twice to do this, resulting in a huuuuggee phone bill, for use in the middle of the city. She has managed to get Vodafail to reduce her bill slightly but not down to what it should be in the first place with the cap in place, and they will not acknowledge that they did the wrong thing, or even apologise but give her a discount for being a 'good' customer. Blah!