Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13143 Someone from NSW thinks vodafone is EXTREME at 21 Jan 2011 05:53:26 AM
called vodafone to enquire about iphone 4 that had been orded and was put on hold for 40 mins then told we had not paid last months bill when we had a reciept for the payment. they then put us on hold again for 1 hour while chasing confirmation of payment. finaly they say yes payment has been recieved but the main reason i called was to find out how my iphone 4 order was going. guess what they hang up!!!. why is it that vodafone are happy to take our money and offer a premium service but all they can give you is some third world country to answer any questions and then at the best of times 1 5 calls may speak good english or if you are real lucky even understand what you are calling about. we are paying for a service not a penalty.
VODAFONE you are wearing my patience very thin and i am thinking of taking my family's 7 phones to another carrier you dont offer what you promise.
VODAFONE you are wearing my patience very thin and i am thinking of taking my family's 7 phones to another carrier you dont offer what you promise.