Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13212 Someone from NSW thinks vodafone is pathetic at 21 Jan 2011 06:56:01 AM
In January 2010 I bought a Nokia 2730 from Coles Broadway that was locked to Vodaphone.
In September I went to Vodaphone (Broadway) and spent about an hour with 'Lauren' (staff) with a request that she unlock the phone as it was now 6 months later. She did not know how even though she spend a long time on the phone to their customer support.
She told me that I would receive an email with an unlocking code within 10 days.
Three weeks later when I did not hear from Vodaphone or receive an email I again went to Vodaphone (Broadway) and spoke to Amid and Michele.
They were on the phone with their customer support for an inordinately long time (well in excess of 1hour) and in the end the result was that I was told I would receive an email from Vodafone with an unlocking code.
About ten days later I received by email the 'unlocking code' but when I tried to unlock it, it being a simple excercise to do, the attempt was repeated failure.
In frustration I went back to Vodafone (Broadway) and spoke to Danny. By now this is 11/12/10.
He spent nearly 2 hours on the phone to customer support - I told him that I was not going to leave him unless an until he unlocked the phone. I told him of the history of my attempts so far.
The result was that I was AGAIN promised that I would receive an email with the unlocking code.
Apparantly this is the proceedure.
Well, it is now 21st January 2011 and I am still waiting for this unlocking code.
I have stopped using the Vodafone sim card. I have put the phone in a drawer and purchased another phone/card from a more reputable service provider.
When I go back to South Africa I will terminate my Vodafone internet service.
Vodafone is a dirty word as far as I am concerned.
V.Vasseleou
In September I went to Vodaphone (Broadway) and spent about an hour with 'Lauren' (staff) with a request that she unlock the phone as it was now 6 months later. She did not know how even though she spend a long time on the phone to their customer support.
She told me that I would receive an email with an unlocking code within 10 days.
Three weeks later when I did not hear from Vodaphone or receive an email I again went to Vodaphone (Broadway) and spoke to Amid and Michele.
They were on the phone with their customer support for an inordinately long time (well in excess of 1hour) and in the end the result was that I was told I would receive an email from Vodafone with an unlocking code.
About ten days later I received by email the 'unlocking code' but when I tried to unlock it, it being a simple excercise to do, the attempt was repeated failure.
In frustration I went back to Vodafone (Broadway) and spoke to Danny. By now this is 11/12/10.
He spent nearly 2 hours on the phone to customer support - I told him that I was not going to leave him unless an until he unlocked the phone. I told him of the history of my attempts so far.
The result was that I was AGAIN promised that I would receive an email with the unlocking code.
Apparantly this is the proceedure.
Well, it is now 21st January 2011 and I am still waiting for this unlocking code.
I have stopped using the Vodafone sim card. I have put the phone in a drawer and purchased another phone/card from a more reputable service provider.
When I go back to South Africa I will terminate my Vodafone internet service.
Vodafone is a dirty word as far as I am concerned.
V.Vasseleou